The Tower Hotel, by Thistle

United Kingdom , London
LONDON, Saint Katharine S Way
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100 reviews shown

8/10

Excellent

14 May 2026

Wendy

Gcvnhjbhhbj

10/10

Exceptional

14 May 2026

Sara

The views where amazing and the placement was perfect for walking and catching transport. The hotel was doing renovations so I wasn't able to sleep in since the noise traveled from the lobby to the 1st floor. The restaurants on the grounds are very convenient and great for last bite to eat before turning in for the evening.

Business Friends

10/10

Exceptional

14 May 2026

Louise

Amazing view of Tower Bridge very central great hotel for Marathon weekend.

Family

10/10

Exceptional

14 May 2026

Kathleen

Beautiful view of St Katherine’s dock. Worked closely in this area for many years nice to take the opportunity too relax

Friends

4/10

Poor

14 May 2026

Roshni

Overall not a good experience

Partner

10/10

Exceptional

14 May 2026

Donna

Absolutely loved our room with a full river and Tower Bridge view. Just beautiful. The hotel was terrific and the adjoining restaurant had what we thought the best fish & cups with mushy peas. Would go back on a heartbeat!

Partner

6/10

Pleasant

14 May 2026

Peter

At check-in we were given a key card & pointed to the lifts, no information was given about the hotel facilities (we were not even told where breakfast would be served). There was no information in the room either (except a room service menu) where I would normally expect to find some, either as hard copy or available on TV.

The bathroom was hopeless - lighting was totally inadequate, the brightest lighting being directly above the bath, which was behind you when standing at the sink and trying to use the mirror above it and therefore left one's face in shadow. although there were lights above the sink area they were so dim as to be no help. Also, on Day2 we returned from a day out to find the bath (which we had not yet used) contained sludge, which must have come up through the plug hole.

We tried to charge a meal taken at the Vicinity restaurant (within the hotel) to our room as I would have expected to be able to do, but we were told it was not possible because our room account was not set up for credit, although we had never been asked or offered the chance to do this. As a result we were unable to benefit from the promised discount on food and drink charges obtainable by declining the servicing of our room.

In summary, not impressed especially at the prices charged. The only positive was the view of London Bridge, especially when it was being raised.

Partner

6/10

Pleasant

14 May 2026

Inne

I like the location as it is convenient and close to lots of interesting things. But the hotel itself is very old. The toilets were not flushing properly. It was hot in the rooms and we had no control on the thermostat. The entrance smell like fish all the time.

Partner

8/10

Excellent

13 May 2026

Victor

Location was great - Tower Hill underground a 5min walk.
The view from our room was incredible -Shout out to Sonja who was very attentive and always have a big smile.

Partner

10/10

Exceptional

13 May 2026

Jan

They need to have USB plug-ins. Rooms way too cold, even though they had portable heaters.

Friends_and_family Friends

10/10

Exceptional

13 May 2026

Cindy

Very convenient location to tour lots of popular sites. Breakfast was fresh and plentiful. The staff was very accommodating.

10/10

Exceptional

13 May 2026

Cindy

Good breakfast selection and lots of fresh items.

8/10

Excellent

13 May 2026

Martin

Hotel is outdated. Room amenities need updating and modernization for sure. Location is great though.

4/10

Poor

12 May 2026

Delroy

Stayed here for 1 night from May 5-6. Honestly the view from the room and the location were the redeeming qualitie of this hotel. The rooms are EXTREMELY dated. While the room was clean, because of wear n tear it made the room look uncleaned. From stains in the carpets, chips on the dated furniture and the bath tub that is waay to high and overused. The staff were friendly and helpful, we accidently locked ourself out of our safe and they immediately sent someone up to fix.
Owners need to reinvest and update the rooms for the prices they are charging per night.
Unfortunately because of this I would not stay here again

Partner

2/10

Poor

12 May 2026

Mike

We could not stay at the Tower hotel. Our plane made us go back a day earlier talk to hotel.com they said they would call the hotel to see if I could get a refund. I talked to the hotel and they said it would be no problem so hotel.com lied to me and I will never use them again or recommend them. We lost 200 and something dollars on a room. We couldn’t even stay in and all hotel.com had to say was worth sorry but I talked to two different people at Tower Bridge Hotel and they said no problem but we had to go through you hotel.com so you guys are liars

10/10

Exceptional

12 May 2026

Laurie

Clean room amazing stuff , restaurant was good . Beautiful view.

Partner

10/10

Exceptional

12 May 2026

Joseph

We had a great experience. Location is great for tourists. Staff was helpful and friendly. Will definitely recommend this hotel

Partner

10/10

Exceptional

12 May 2026

William

Saed, at reception was extremely helpful & professional

Self

10/10

Exceptional

12 May 2026

BORIS

Clean the room.

Partner

10/10

Exceptional

12 May 2026

Warren

Location easy to access public transport. Safe area.

Partner

10/10

Exceptional

12 May 2026

Norman

The room could have done with a little updating, but the hotel itself was excellent. Modernisation work is going on in the reception area which was noisy whilst having breakfast in the restaurant, but that didn’t spoil our stay. The hotel is ideally placed for Tower Bridge and the Tower of London. Buses and underground or within a very short walk.

All in all a very pleasant stay, will be returning again soon.

Partner

8/10

Excellent

11 May 2026

Robert

All good.

Self

10/10

Exceptional

11 May 2026

Jeanette

The hotel is in a great location, very convenient to dining shopping and the tube. The room was clean and had plenty of amenities. Breakfast was a very complete buffet that can fit everyone’s needs.

Friends

10/10

Exceptional

11 May 2026

Heather

I loved this hotel and will absolutely stay here again. The proximity to dining, city icons and transportation is a real plus.

Partner

6/10

Pleasant

11 May 2026

Rachel

The carpet in the room is stained, the drawers were extremely hard to close.
The furniture is outdated and shabby. However, the bed was comfortable. The bedding and bathroom was clean and the towels were nice. Also, it's a great location.

Friends_and_family Friends

6/10

Pleasant

11 May 2026

matthew

you offered me an upgrade at the cost of £100 i assumed for room upgrade and breakfast but only got breafast £100 for 4 very average at best breakfast is more than we paid for dinner in soho including a bottle of wine also you fidnt tell us about extensive renovations so being woken up by builders and jack hammers when iv paid over £400 for two nights is quite a shock so i think il go back to booking . com as they tend to give much better updates and not charge the earth for corn flakes and coffee !!.

Partner

6/10

Pleasant

11 May 2026

Amanda

I enjoyed my stay! The only thing is the rooms could use some updating. Maybe a fresh coat of paint and new carpets.

Friends

6/10

Pleasant

11 May 2026

Mark

Our third stay, Not the best room this time ( it had no fridge and was showing its age)

Partner

10/10

Exceptional

10 May 2026

Jessica

Very clean. Friendly staff. Not many amenities such as fridge and microwave

Partner

6/10

Pleasant

10 May 2026

Sean

Air conditioning didn’t work. The fitness centre was underwhelming and much of the equipment was not working.

Friends_and_family Friends

8/10

Excellent

10 May 2026

Gordon

Great location, excellent room, busy, expensive. Overall had a great stay.

Friends

10/10

Exceptional

10 May 2026

Lisa

A lovely stay for my daughter’s birthday weekend. I’d popped a note to this effect, in the special requests when booking. We arrived to a room with a view of the Thames and London Bridge. There was a birthday cake, drinks (Coke and Diet Coke!) alongside a lovely welcome letter. The hotel was in a perfect location with various places to eat out and positioned next to the Tower of London, which we visited the next day. The room was comfortable and well equipped. Breakfast was buffet style with plenty of hot and cold choices and views to the Thames and Marina. Highly recommend.

Friends_and_family Family

8/10

Excellent

10 May 2026

Kate

Great location undergoing renovations and building work which didnt really bother us as we were out all day
Nice selection of drinks in the bar with a great view

Partner

10/10

Exceptional

10 May 2026

Margaret

Great location.
Attentive staff and very clean hotel. Room spacious and well equipped.
Bar has a great view.

Partner

4/10

Poor

10 May 2026

Mike

Was not the same room as last year last year the room was great this year no refrigerator room wasn’t that clean

6/10

Pleasant

10 May 2026

Paul

The room was clean. However tea or coffee facilities would have been nice. The staff were fine but not very cheerful. It all seemed an effort. The view was great but the room wasn’t worth the money.

Partner

10/10

Exceptional

09 May 2026

Nicole

Highly recommend this hotel. Conveniently located near the Tower Hill tune station for easy access to transportation and a 2 minute walk from the Tower of London. Very clean, restaurant was great, and the staff were incredibly helpful.

Family

8/10

Excellent

09 May 2026

Sharon

First of all there was construction going on in the lobby. When we got to our rooms on the 8th floor, they were terrible, dust everywhere, hangers left on the bed and the ironing board leaning against the cabinet. Bits of plaster all over the carpet.
I immediately asked to speak to the manager who was very apologetic and said she would arrange for our luggage to be moved to new rooms. When we returned from our show, well, what a difference, it was like we were in a different hotel. I understand they are in the middle of renovations and we truly appreciated how quickly everything was handled.
The view of Tower Bridge was totally worth the hassle!!!!

Family

8/10

Excellent

09 May 2026

Kevin C

The view from the room was outstanding. I had a room with a view of Tower Bridge. The food at the hotel was quite good. If I had to knock anything, it would be two things: The bathroom and the bed area. The bathroom seemed dated. There were no outlets by the bed to plug in to either. I don't know if I've ever seen that before. I'd recommend the hotel, but be aware of what you'll find going in.

Self

10/10

Exceptional

09 May 2026

Robert

Nice stay.

10/10

Exceptional

09 May 2026

Anthony

Clean room and great location.
Poor communications with the hotel prior as they failed to respond to messages on the Expedia application.

Business

10/10

Exceptional

08 May 2026

Cindy

Location, location, location

Partner

10/10

Exceptional

08 May 2026

Julia

Excellent location, fantastic view of Tower Bridge, clean cosy room.

Self

6/10

Pleasant

08 May 2026

Angelica

Location of hotel was nice, you really are right on the water & the staff were very nice & friendly however the room was extremely outdated, not in a preserve the original architecture but in lack of upkeep, random holes in the bathroom, missing light fixtures, black spots all along the ceiling in the bathroom. The lobby of the hotel was also under construction.

Friends

10/10

Exceptional

08 May 2026

Angela

Stayed here a few times now on our yearly visits to London. Will be back next year too! Great location, rooms are nice for a few days (we just book basic). Staff are always friendly and hotel is clean. Lifts re busy especially in the morning at peak times for breakfast and people leaving hotel.
It’s to choose from at breakfast tho try and not go between 9am and 10.30 - tho you do always get seated.

Friends

10/10

Exceptional

08 May 2026

Maria

Stay here very regularly and I think it's the best one in London! Fantastic location Amazing staff and great food!

Family

2/10

Poor

08 May 2026

Ivan

Dirty room. Manager is a racketeer

10/10

Exceptional

07 May 2026

Peter

Everthing was very good , breakfast was very good the only thing I would change and this is from my point of view was that the toilet were to low which when getting on in years can be a bit of a problem.
The hotel is located in just the right area.

Partner

8/10

Excellent

07 May 2026

Graham

Good

Friends

8/10

Excellent

07 May 2026

Ceilidh

Breakfastvwas great and what a great location. The hotel is currently undergoing some work, and the rooms are outdated, but worthwhile budget spot.

Self

2/10

Poor

06 May 2026

Joe

The service is very bad.

8/10

Excellent

06 May 2026

Janice

Loved the location!

Family

8/10

Excellent

06 May 2026

Katherine

Well - here's the good, the bad and the ugly.
We first arrived jet lagged as all get out and were greeted nicely by the front staff. Check in was easy. We paid extra for a tower view hotel and upon entering our room, the view was magnificent. That was quickly shrouded but the stifling heat in the room! It was stagnant and so very warm. I searched around the room for a thermostat and located it but it wouldn't turn on. I called down to the front desk and was informed that they do NOT have air con - why have a thermostat? At this point we started to look around and saw various signs that the hotel needs some upgrades.
On the bathroom, what was a towel heater rack no longer worked. The front of the bathtub had a painted wood panel over it and was chipping away leaving large areas of open wood with splinters. The tile was pitted and needed extra love.
Lastly, the big one: we had do not disturb lit the entire time we were there as we prefer no service an no one in rooms while we are out sightseeing.
On day two, we arrived back to our room and noticed the bed had been made and freshened up. However, the bathroom look like it had been left in a hurry. The trashing was in the middle of the of the room. The floor mat and used towels that were hanging in the bathroom were removed but no new ones were left.
I complained to the front desk @ which promised to respond and I haven't heard back regarding why they entered without notice.

Partner

8/10

Excellent

06 May 2026

Rajesh

I loved my room, the view and the hospitality. I just so happened to go when the AC was on the fritz but overall trip was great

Family

10/10

Exceptional

06 May 2026

Cuca

Location is great. Incredible views. Staff is excellent, very helpful. Room clean, good bed, but could use updating. Great breakfast buffet. The restaurant food was excellent and large portions. Would definitely stay again.

Partner

10/10

Exceptional

06 May 2026

EDUARDO

The hotel is right next to the tower bridge and a short 10 min walk to the nearest tube/subway station. Would stay there again

Self

8/10

Excellent

06 May 2026

Joan

Close to restaurant and st Katherine’s dock and tube station

Friends

6/10

Pleasant

05 May 2026

Ann

Check in took forever.

Some floors are very dated.

Friends_and_family Family

10/10

Exceptional

05 May 2026

Helen

Food lovely

Partner

10/10

Exceptional

05 May 2026

James

Booked room only basis. Very clean and well equipped.
VU from the Tower staff lovely.

Partner

6/10

Pleasant

04 May 2026

jennifer

Cannot adjust room temp our room was so hot, they brought us a fan which helped, Did not have a coffee maker as advertised they said they didn't have enough for all the rooms, elevators where terrible so packed and took forever, and the stairwell smelled aweful

Friends_and_family Family

10/10

Exceptional

04 May 2026

Philippa

Very convenient and unexpected upgrade. Very happy thank you.

Partner

6/10

Pleasant

04 May 2026

Claire

Upon arrival staff checked us in but were not forthcoming with information. Pointed and said breakfast is over there but actually breakfast was up the stairs on the UpperFloor.
Rooms were a tiny bit worn and in need of a refresh. The windows looking out from the breakfast room needed a clean to be able to admire the view.
Snacks and drinks to buy in reception were expensive, far better to walk 5mins to Tesco Express.
Location is excellent for TowerBridge and St Katherine Docks. Restaurants and bars are within walking distance and even across the bridge there are some other options.
Breakfast was ok but nothing exceptional just as you’d expect of a normal hotel. Decent times at the weekend from 0630-1030.

Partner

6/10

Pleasant

04 May 2026

Deborah

Rooms are in real need of renovation. Stained carpets, grubby bathrooms, mouldy ceiling, chipped bath, dirty walls , plug sockets not working well, stained bed linen. We had 2 rooms and both poor.
The bar on the upper foyer is very nice and the location was convenient.

Family

2/10

Poor

03 May 2026

Amie

Our first room was filthy- the ‘cleaning rag’ was even left in the bathroom which turned out to be a dirty pillow case. Was moved to a different room and was told we would have that room for the remainder of our stay. However, was told the next morning we had to move and was left without a room for the day until after 3pm. The put up bed for my 7 year old was not in the room. Took us telling reception 3 times and it was eventually brought to the room at 8:30pm. Very outdated rooms and not as expected. Breakfast also not worth the money. Reception staff unhelpful.

Family_with_children

10/10

Exceptional

03 May 2026

Russell

Everything was amazing

Partner

6/10

Pleasant

03 May 2026

Benjamin

There was work going on when we arrived! And had not been told about this. The room we was in was very small but had a fantastic view of the bridge. The tv didn’t work and the sink was blocked so brushing your teeth and washing your hands was a challenge. The bed was very comfortable but found it hard to sleep as curtains were not big enough for the window so light coming in from both sides and middle. Luckily we were only staying for one night . I had always wanted to stay there but I can’t see us ever booking it again.

Partner

10/10

Exceptional

03 May 2026

Diane

Breskfast was lovely, the view ftom the room was amazing, the bed was very comfortable.

10/10

Exceptional

03 May 2026

Megan

Wonderful stay! Could my room have been more updated? Sure, but that’s not why we chose this hotel. The location is fantastic! The staff was outstanding! Very comfortable bed!

Family

6/10

Pleasant

03 May 2026

John

Fantastic location. In need of a remodel. We’ve given it several chances over the years. Needs new finishes and furniture. Constant construction noise. Staff is friendly but not well trained.

Partner

10/10

Exceptional

03 May 2026

doug

Reception area under renovation noisey during the day Room clean and nice view (extra)

Partner

10/10

Exceptional

02 May 2026

JOSE GUILLERMO

Location is awesome
I recomend to book a room with view to the bridge.

Partner

8/10

Excellent

02 May 2026

Roger

Shower needed work.

Partner

8/10

Excellent

02 May 2026

Theresa

The room was hot and we were told that hotel is ambient ac but they sent a portable cooling fan so that helped. View of Tower Bridhe from room is excellent! But the hotel is old with peeling paints on wood work and carpet looks old too. Staff is courteous and friendly. And it’s conveniently accessed via major public transportation.. But you can’t beat the price though

Friends

10/10

Exceptional

02 May 2026

Michelle

Everything was good as far as the hospitality, cleanliness and pl

6/10

Pleasant

02 May 2026

Linda

I loved the location of property. Accessible to London tower area and great river views. Rooms are large by London standards but entire property and rooms are very aged and elevators very slow. I think the property has not had a major renovation in 30+ years. Bring your own soap, shampoo and conditioner. No soap - only a combo shampoo and bath wash. All products very watery and cheap.

Friends

8/10

Excellent

02 May 2026

Richard

Price reflects the room. They upgraded us to a tower view room for free as we paid for 3 nights. The view was nice. The room however was 1990s. Old ripped carpet. No fridge. Drawers were old. Rusty bath chrome. Construction air hammers in lobby.
Pros.... shower worked. Lots of hot water. Good food at restaurant but very expensive when you convert to Canadian $. Good view. Good elevators.
Location is awesome....walking distance to many sites and the Tower tube to anywhere in city. Free water in your room.

Partner

10/10

Exceptional

01 May 2026

Sonia

The breakfast bar was pretty hard core! Omlette station, hot items, bread/toast/pastries, cereals, yogurt & fruit- this was big & plentiful. Excellent value!

Location cant be beat! Right outside Tower Bridge, bus stop to all major attractions near by, tube near by... this hotel can be very local.

The bed was gorgeous!! Curtains were heavy enough to block out light for a deep restful sleep. Cannot hear any noise from outside- best sleep I've had in months!

Self

6/10

Pleasant

01 May 2026

Val

The tv in the room didn’t work. One of the lamps was broken. To use the cold tap you turned it on then had to turn it off again to make it work. There was marks all over the bedroom walls and on the windowsill. This is the 3rd time we have stayed here and the first time we have been disappointed.

Partner

10/10

Exceptional

01 May 2026

Katherine Denise

Beautiful hotel, fantastic location! We loved it and would love to come back!

Family

8/10

Excellent

01 May 2026

Gillian

Great location. Dark, quiet room. Comfortable bed. Nice view even though it wasn’t a room with a tower view. There was a problem with the toilet, we told staff and it was fixed straight away.

No mini fridge in the room. No plug sockets/outlets next to the beds. Some of the furniture and fixtures were very worn and could do with replacing.

Family_with_children

8/10

Excellent

30 Apr 2026

jennifer

Rooms are old and outdated. No fridge or usb outlets in room. Construction in lobby which was noisy would have liked to know ahead of time

Friends

10/10

Exceptional

30 Apr 2026

Alex

Great location for east end and tower bridge. Good size room with all the amenities we needed. Would stay again.

Family_with_children

8/10

Excellent

30 Apr 2026

John

Breakfast v.good plenty of choice. Polite staff.Rooms clean but a little tired. Could do with an update particularly the bathroom. Bit of a wait checking in & room not ready at 15.00pm Be prepared to queue. Saying that the view from our room was great overlooking Tower Bridge.

Partner

10/10

Exceptional

30 Apr 2026

Chikuyo

Great hotel to stay in. Stayed in the 1 bedroom suite. Only issue was my room didn't have a view of the Tower Bridge.

Partner

10/10

Exceptional

30 Apr 2026

Jordan

Partner

10/10

Exceptional

30 Apr 2026

Martine

Fantastic hotel with great location and large rooms. Comfortable beds and a great breakfast. I look forward to visiting again.

Friends_and_family Family

10/10

Exceptional

30 Apr 2026

David

Great view of the Tower Bridge!

10/10

Exceptional

30 Apr 2026

Alex

Great location next to Tower Bridge. Nice clean comfortable room good value and great service

Business

10/10

Exceptional

29 Apr 2026

Leesa

I thoroughly enjoyed our recent stay at the Tower Hotel. Although the furniture was a little tired & dated, everything else was great. The view was excellent, the location is perfect & the staff were all brilliant, they couldn't do enough to make our stay enjoyable. I'd recommend it for a stay in London & would definitely stay there again.

Family

8/10

Excellent

29 Apr 2026

David Warren

Room is a bit confusing and outdated. You need to flip the breaker to use anything upon arrival. I kept turning all the lights switches with no results until i figured out the breaker switch. Also, they have a good selection for breakfast but the scrambled eggs are only half cooked. Not sure if thats a london thing or just bad luck on my part. Overall, the staff was very helpful and friendly. Plus the view from your room is awesome!

Family_with_children

10/10

Exceptional

29 Apr 2026

Jose

The beautiful view

Partner

8/10

Excellent

29 Apr 2026

Stacy

Excellent location.

Partner

10/10

Exceptional

29 Apr 2026

Star

Breath taking views . Close to so many sites . Truly amazing property . Made our stay feel so comfortable.

Partner

10/10

Exceptional

29 Apr 2026

Matthew

Great location

Friends_and_family Family

10/10

Exceptional

29 Apr 2026

Morgan Nicole

The hotel was very clean and the staff was very helpful. It is in a safe area and close to an underground station. There is also a taxi stand directly outside the hotel. Small tip to travelers - there is no air conditioning, but that is common for this area.

Partner

10/10

Exceptional

29 Apr 2026

Cynthia

Great breakfast daily included with stay. Room was very clean, although small. We were provided with bottled water daily. On site restaurant had great food. The view from our room was really nice. The bed was comfortable with plenty of pillows. And the hotel was very convenient to tour bus stop, Tower of London and Tower Bridge. We had a great stay at this hotel.

Partner

6/10

Pleasant

29 Apr 2026

Richard

Room was ok but had a broken light switch cracked tiles in the bathroom and toilet flush was constantly running

8/10

Excellent

29 Apr 2026

Tyler

Partner

10/10