Name: The Tower Hotel, by Thistle
Address: Saint Katharine S Way, London, E1W 1LD, GB

The Tower Hotel, by Thistle

London · United Kingdom

Saint Katharine S WayView location

100 reviews shown

6/10

Pleasant

18 Jul 2026

darren

Reception area was fantastic and staff were very helpful however room was very dirty with match sticks and blood stains on curtains

Friends_and_family Family

6/10

Pleasant

18 Jul 2026

Nina

Very clean and comfortable ideal location missing the little things like kettle tea/coffee in room.

Friends_and_family Family

4/10

Poor

17 Jul 2026

Charlize

Poor airconditioning

8/10

Excellent

17 Jul 2026

Lynn

Loved the views of the bridge & the river. Staff was very helpful, air conditioner didn’t work but they brought us a portable one which worked great. We had leftovers from a nice restaurant so they brought a refrigerator to our room. Loved that their was a bathtub in the room too.

Friends_and_family Family

6/10

Pleasant

16 Jul 2026

Lea

The room was very heavily perfumed, but clean. Not a lot of room to walk with our traveling suitcases. We did upgrade, so not sure how small the non upgrade room was. Would have enjoyed the windows opening more than an inch with the heat wave and only a preset fan going, no a/c is understandable but being able to open the windows overnight could have cooled the room a bit. It was a steady 80° inside the entire stay, even with closing the curtains against the sun during the day. We did try the breakfast one morning, do not recommend.

Partner

10/10

Exceptional

16 Jul 2026

Christabelle

Great location to majority of the historical locations. The main locations are walking distance from the hotel. The view matters to me when selecting a room and I was amazed by the Tower Bridge, especially at night. My only minimal complaint was that I went to London during the heat wave and there was no AC. So my stay was a little uncomfortable. Otherwise, I would definitely book again at Tower Bridge.

Self

8/10

Excellent

16 Jul 2026

Cynthia

Great Location - Dated Rooms - No Indiv Air Con / whole hotel air con / during the heat wave - it was warm during the evening hours.

Friends

6/10

Pleasant

16 Jul 2026

Carlos

What I like about the property is the location; the view from the bedroom was excellent. Dislikes. The fact that they turned the beds over not once during the five-night stay. The coffee machine did not work, and there was very little AC during the hot days

Partner

10/10

Exceptional

15 Jul 2026

Tarisayi

6/10

Pleasant

15 Jul 2026

Edgar

The only good thing I can think of from this hotel is the view from the window facing the bridge.

THIS HOTEL DOESN'T HAVE AIR CONDITIONER AND IT GETS REALLY HOT!! they only had ac in the lobby.

We went to the restaurant on the second floor 20 minutes before closing time and they did not let us in because they said they were closing soon… I had to have chips for dinner from the self served store.

This area is super busy and a bit loud since you are facing the river walking area. I only stayed here for one night and decided to move hotels to one with AC.

Family_with_children

10/10

Exceptional

15 Jul 2026

Elizabeth

Great staff

Friends

2/10

Poor

14 Jul 2026

Robert

No AC!! The room was so hot, they provided a desk fan, we were wet through all through the night. And when we awoke, it was just terrible. The view did not make up for the lack of AC. Also, the bathroom and the fittings are old wuth black mold on the shower fixtures around the bath, and the back of the bathroom door it was like an animal that scratched all the paint off.
This building wants demolishing and a new hotel

Family

2/10

Poor

14 Jul 2026

Stephen

No AC. Room was 84 degrees and staff said holler did not have AC. Talked to another guest and their room AC was working fine. Faucet dripped constantly. Windows would only open 1 inch. Requested different room. Got new room for 2nd night. It had a floor AC unit that kept the room at an ok temperature.

Partner

10/10

Exceptional

14 Jul 2026

Allan

Didn't have much interaction with the hotel apart from sleeping. But an excellent well maintained hotel. Was busy at the time we stayed which is always a good sign as to how well it is liked.
Had a few drinks in the bar apart from that & using concierge for storing bags on last day.
Excellent location, 5 - 10 minutes walk to nearest tube station. Two minutes to Tower Bridge & Tower of London.
Costa Coffee & Tesco Express next door. A few pubs/restaurants within 5 minutes walk.

Partner

10/10

Exceptional

14 Jul 2026

Ann

Tasty breakfast, lots to choose from

Partner

10/10

Exceptional

14 Jul 2026

David

This my third stay here.

6/10

Pleasant

13 Jul 2026

Alyssa

I felt like this hotel was in a great location! We are close enough to the tower bridge station where we could take the tube anywhere around town and also walking distance with a window view of Tower Bridge the restaurant downstairs vicinity was amazing and so are the food trucks outside of the hotel. The staff was very friendly and hopeful room service came every day to tidy our room and replenish us with new towels and toilet paper. It is definitely a smaller hotel room and the beds are not the most comfortable but we were thankful to have a space to say where we feel safe and if you get a chance walk st.Katherine’s bay! There are several restaurants in that strip that we ate at that we would highly recommend! The perfect spot to come home and wind down to!

Partner

10/10

Exceptional

13 Jul 2026

Nathan Harvey

Great place to stay.
Very central. Great hotel and good breakfast.
Highly recommended

Partner

8/10

Excellent

13 Jul 2026

Christina

My stay at the Tower Hotel was nice! The rooms were really decent and loved the location.

Friends

6/10

Pleasant

13 Jul 2026

Arwyn

The room I had was unbearably warm, the aircon was not working. The reception was not answering my call. I did have a fan in the room, but it was insufficient. I reported the problem whilst checking out and a note of my feed back has been made.

Partner

10/10

Exceptional

12 Jul 2026

Myra Lee

The location is perfect!

Family

10/10

Exceptional

12 Jul 2026

Andrew

Great stay

Partner

10/10

Exceptional

12 Jul 2026

Nazanin

I stayed here for 7 nights. First time to London. My room was about 100 sq ft. I was scared about the size before check in. I got my room and the view was absolutely amazing of the tower bridge. 4th floor. The room had many little conveniences that made the size not matter. The staff was accommodating ( I asked for ice daily) and all helpful!
The location was great and I learned the shortcut walk to the tube quickly. One day housekeeping was skipped but front desk made it ok right away. On check out day I had a late checkout and no one communicated that with housekeeping who tried to walk in my room while I was fresh out of the shower and do not disturb was on. Thankfully I had door lock on and it stopped them from walking in. Also wish kitchen was open later than 10:30 pm for room service as I had some late nights. Otherwise, great hotel! Does get crowded at the lifts and the breakfast buffet.
I would definitely stay here again. The view made my stay better than I could have imagined. I already miss it.

Self

2/10

Poor

12 Jul 2026

Saket

Worst stay ever. Staff is the most rude and unhelpful I’ve ever experienced. Old small rooms. No service at all. No AC, so enjoy the heat. They just want your money and then you can basically FO.

Family

2/10

Poor

12 Jul 2026

Chris

The room was outdated, so much so that we felt like we were staying in a cupboard. The pictures on the website, even of the standard rooms are not accurate. There was no space either side of the bed. The air conditioning didn't work. There was only two spare plugs and you had to crawl under the desk to get to them. The bathroom was old and tired, the shower was Luke warm at best. Additional towels were stored in the wardrobe/cupboard, and they smelt musty.
Staff were quick to direct complaints to an email address, and the resolution was an apology. After pressing the issue we recieved £100 refund, the room cost me £255. I would never in good faith recommend this hotel to anyone at the prices they charge. The view of the Tower Bridge did NOT make up for the hotel, mainly due to the smell outside of backed up drains, and the couple of hundred drunk people there until late.

Partner

10/10

Exceptional

11 Jul 2026

JOHN

Can’t beat the location. Beautiful access to everything you need and the views are amazing

Partner

8/10

Excellent

11 Jul 2026

Deepak

One of the nicest locations near Tower Bridge and view from room is so nice. Easy connection to trains and bus services. Nice restaurant and outside food market nearby gives good food options and pass time

Partner

10/10

Exceptional

11 Jul 2026

Gerardo

Rooms are clean with a view of Tower Bridge. Lots of food options nearby and you don't need to walk far for the nearest Tesco. Staff are outstanding. During my stay where the whole building is out of AC the staff provided us with portable Ac in the room. Breakfast is great and there's a lot of options everyday. Would stay again.

Partner

8/10

Excellent

11 Jul 2026

Jean

Best Location

Family

8/10

Excellent

11 Jul 2026

John

Property had a beautiful view of the tower bridge and short walk to the tower of London.

Rooms are outdated and need an upgrade.

A/C was non existent. Very hot temps In London.

Good breakfast buffet.

Friends

10/10

Exceptional

11 Jul 2026

Dane

Location was amazing!

Family

10/10

Exceptional

11 Jul 2026

Deborah

Our room was very clean and had an excellent view. Superb curtains kept out the light. Air con wasn't great but the weather was very hot during our visit and we were comfortable through the night. Would stay again.

Friends_and_family Family

6/10

Pleasant

11 Jul 2026

Clive

While the rooms were clean they were also very dated. There were no ceiling fans in the bathroom which meant it was showing signs of mold.
The breakfast if you don’t book in advance is £25 per person and while there is a reasonable selection, the quality of the food is somewhat questionable.
Location wise, this is a great place for the Tower of London and bridge. But general access to the heart of the city will take a little planning, as the tube is about a 10-15 minute walk and taxis can be take a while to show up at the hotel. Ask the concierge for assistance with that.
Also elevators in the morning can take a while with people leaving and heading down to breakfast. So give yourself an extra 10 minutes.

Partner

10/10

Exceptional

11 Jul 2026

Bipin

Everything was fine however a better air conditioning unit is required.

Family

6/10

Pleasant

11 Jul 2026

hashim

I arrived and checked in at the make shift front desk becuase they were under renovations. I was also informed at the time of check in that the ac was working but not 100%. They couldnt change the temperature and fans were available upon request. I asked for a fan and went to my room. The room was warm but I thought it's mid day, later tonight it will cool down. I went exploring and when I returned I expected a fan and a cooler room. Nope! Neither. I called room service and asked for a fan, again, I waited til I fell asleep and no fan. Just a warm uncomfortable room. The shower tiles had mildew all across the top.....not sure if that's normal but bleach does wonders. I wont come back to this hotel. I would rather pay more and be comfortable and relaxed during my stay next time in London.

Self

8/10

Excellent

11 Jul 2026

Diane

Hotel is in a perfect location with lovely views of tower bridge or the tower of London. Our room was ok, but bin had not been emptied & found a drinks bottle on the floor when we arrived. The breakfast buffet was amazing with a good variety including omelettes. Would definitely stay again.

Friends_and_family Friends

6/10

Pleasant

10 Jul 2026

Sarah

Well located hotel right beside Tower Bridge and 10mins from Tower Hill tube station.
It was a nice hotel overall and didn't have anything to complain about. Only issue was, was the lack of aircon. We asked for a portable fan which did help but it still was very warm in the room.

Friends

8/10

Excellent

10 Jul 2026

Linda

Good size of room but decor dated overall eg shower curtain!! and lack of a power shower,
Breakfast excellent and service overall great. Great position near St Katherine's Dock

Friends

8/10

Excellent

10 Jul 2026

Michelle

Fantastic location, tidy and great for a weekend stay. The rooms are dated but clean and the view was great. Overall lovely weekend away.

Friends_and_family Friends

4/10

Poor

10 Jul 2026

Janice

First room unsuitable. Second room faulty shower. Only scalding hot water. Third room was ok .

Family_with_children

8/10

Excellent

10 Jul 2026

Paul

Everything was great except the room was a bit warm and the A/C was not too good. Also there were no ice dispensers in the hotel for the drinks.

6/10

Pleasant

09 Jul 2026

Darshan

Would be better

Partner

10/10

Exceptional

09 Jul 2026

Dean

Unfortunately there was work going on at the time of our stay which made the reception area quite noisy. The staff were brilliant though and brought us all a little drink. Also the noise you;d not be heard at all once we were in our room.

Views of Tower Bridge from the restaurant were amazing.

Would definitely stay again.

Partner

8/10

Excellent

09 Jul 2026

jane

Lovely reception staff and I was given a room with a river view which was lovely. It was very hot and although there is air conditioning but it didn't work well in the room .

Partner

6/10

Pleasant

09 Jul 2026

Jean-Luc

Pas de frigo, air climatisé faible et la sortie d'air était très salle voir dégueulasses. Le resto pour déjeuner n'en vaut le coût. La vue était cependant très bien et leurs système de checkin et checkout très rapide

Partner

6/10

Pleasant

09 Jul 2026

Jim

my room wasnt ready until 6pm and the aircon did absolutely nothing so the room was sweltering. Pretty ated rooms too

Business

8/10

Excellent

08 Jul 2026

Joseph

The location of this hotel is what draws people there. The rooms are small, but you are in the location for the sites, not to stay in the room. It is a very busy hotel. The lobby is always busy. It is currently undergoing renovations, which makes the lobby look even smaller. The staff are very helpful, but we found that the housekeeping was lacking. We had run out of tissues, toilet paper, and towels. The room we were in got sun all day long (and the summer days in London are very long), so we had to keep the curtains drawn to help keep the room cooler because the air conditioners did not go lower than 72 degrees F. The food was delicious, the drinks were delightful, the staff very friendly, and the view beautiful! I would definitely stay there again.

Friends

8/10

Excellent

08 Jul 2026

Yenisel

Convenient location. Very small rooms. Not very helpful staff.

8/10

Excellent

08 Jul 2026

Mark

Great location.

Self

10/10

Exceptional

07 Jul 2026

Michelle

Very clean, friendly staff, rooms were spacious and we were treated like royalty.
Walking distance to the Tower of London and the Tower Bridge. Cute place to hang out near the hotel with food trucks, and live music on certain days. Coffee shop on the corner is great too. Overall I would stay there again and no complaints.

Family

8/10

Excellent

07 Jul 2026

Jacqueline

Great stay - was able to check in early and the view from the 9th floor across the docks towards canary wharf was fabulous
The room was rather tired hence the lower score but was very clean. Only one set of towels was a bit unusual though!
It was disappointing that there was no working fridge as the temperatures exceeded 30 and the ability to come back to cold drinks would have been nice

Friends_and_family Family

8/10

Excellent

07 Jul 2026

Cynthia Low

The location was excellent and we had a fabulous view of Tower Bridge. The front desk and concierge staff were wonderful. The omelet station was a treat and kitchen staff helpful.

The lack of air conditioning in the room was a problem during the recent heat wave. But the lobby was pleasant and the room fan helped.

The housekeeping staff was the weak link. They were not responsive and sometimes didn't even clean the room. But the front desk sent them back when asked.

Friends

6/10

Pleasant

07 Jul 2026

William

this hotel is old.. It appears to be really high class hotel. I got a suite with Tower Bridge right on my face. If that's what you are looking for, this is the hotel you want to stay.
Half of the electricity outlet does not work. Access to the bath room is barely enough for wheelchair to pass. They don't have accessible room. Since hotel is very old, every room's condition is very. Some are remodeled. Some are very bad.

4/10

Poor

07 Jul 2026

Bradley

I understand the hotel is having some renovations done,…we were put in a room where we can hear constant drilling noises. Moved us, which was nice…..new room the AC wasn’t working and left us a note it would be taken care of. Gave us a fan and the room stayed 26 Celsius. Mentioned it again when checking out and they had no interest.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

angela

El hotel está muy bien ubicado, cerca a restaurantes y atracciones.

Family_with_children

8/10

Excellent

06 Jul 2026

gail

Terrible ac. Fans don't work in summer. Property in renovations. Great location

Partner

8/10

Excellent

06 Jul 2026

Helen

The facade of this hotel looks terrible. The inside is quite comfortable. With all the necessary items (A/C, outlets, USB, towels, amenities, etc.) one needs while traveling. Very pleasant stay in this hotel!

Family

8/10

Excellent

06 Jul 2026

Yvette

The room we stayed in had a beautiful view of the Tower bridge. However due to the heat and lack of air conditioning it got very warm if the blinds were kept open after 10 or 11 until the sun went down very late. The room was stuffy when we arrived and we had to request a fan. It’s a shame that the heat caused us to lose our view for a great deal of time, as you pay extra for that. We were also surprised there was no small fridge so we had no cold drinks most of our trip. The downstairs entry was air conditioned but due to construction it felt very blocked off and small. We checked in ourselves from a kiosk and had no interaction with staff until our departure.
Overall, it was a pleasant stay with a beautiful view when we had it and close to a metro station. Just avoid during heatwaves if you need air conditioning.
Also on our first night there it was extremely loud outside, like a concert was going on.
Fortunately the following nights were more quiet and the fan drowned out some of the noise from below.

Family

8/10

Excellent

05 Jul 2026

Deborah

Excellent location

Partner

6/10

Pleasant

05 Jul 2026

Jason

Whilst the hotel was in a great location, the bedroom was extremely hot and you can not alter the temperature (despite asking). The room was also unclean - hair in the drawers, dust, awful smell in the bathroom etc.

Friends_and_family Family

4/10

Poor

05 Jul 2026

Andrew

Old , dated and in need of a refurb . Too expensive for what you get .

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Elizabeth

It was ok but nothing special for the price. Staff were lovely though.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Ian

Location

Partner

10/10

Exceptional

05 Jul 2026

Jenna

Location and view were amazing

Family_with_children

10/10

Exceptional

04 Jul 2026

Dirk

The location is excellent, right on the Thames. Has several bars and restaurants along the river that are fun

Partner

8/10

Excellent

04 Jul 2026

Juan Simon

The last night provided no housekeeping.

Family_with_children

10/10

Exceptional

04 Jul 2026

Emma

Excellent for the view and price

Family

10/10

Exceptional

04 Jul 2026

David

We booked for the location and weren't disappointed... The staff were very helpful and accomodated our needs very well. Great view of the tower bridge from our room

Partner

8/10

Excellent

04 Jul 2026

Zoe

Super location by Tower bridge
Light lunch in the restaurant was good
Staff were polite and helpful.
The room was tired and could have been cleaned better, but they are doing renovations

Partner

8/10

Excellent

04 Jul 2026

Paul

Room was dated but clean and comfortable and fabulous view compensated. Staff very helpful and attentive. Overall pleased with our stay in a prime location.

Friends_and_family Family

2/10

Poor

04 Jul 2026

Richard

Being 2026 I never thought to look and see if hotel had air conditioning. Windows only opened 4” so being high 80’s during our stay extremely uncomfortable. Lesson learned! To top it off fire alarm went off at 10:00 pm after a long flight, no communication, fire doors on 2 floors were boarded up, no staff to help and in the end no fire or apology for waiting outside for the all clear. Very old infrastructure and they claim it’s in the Q for remodel but no indication. I might add half the outlets in 220 & 110 we’re not operational. Should be forced closed for upgrades! Not a safe hotel to stay at. Great location but so substandard I feel a warning to all to wait until upgrades before you stay there ever again! Only up side was view and location.

Partner

6/10

Pleasant

04 Jul 2026

Michelle

The hotel and location were great! Only negative thing is that they have no AC in the rooms and with the heat it gets VERY VERY hot they do give you one little fan for the room IF you ask for it. Also you have to keep your blinds closed for the room to maintain a “cool temp” I tried looking everywhere to see if they mention no AC and had no luck.

Friends

2/10

Poor

03 Jul 2026

Stephanie

This hotel was terrible.

No mini fridge.
The room didn’t get cleaned properly- crumbs and stuff under the rollable bed.

I had left a glass in the shower - it stayed there for the entire duration of our stay.

The bathroom has mold.

Had to ask for a fan more than once despite the heatwave.

The room came with an empty bottle of shampoo that was lot replaced until we finally said something.

Worst hotel.

Family

6/10

Pleasant

03 Jul 2026

Paul

I was surprised when leaning on the window sill in the morning to discover it was sticky and on removal I had paint on my hand. Also the toiletry containers in the shower were both empty. I spoke to reception about both matters and the shower toiletries were topped up when we returned later that day. Having stayed in this hotel a number of times previously the excellent view remains a draw, however, we were disappointed this time with the overall experience.

Partner

10/10

Exceptional

03 Jul 2026

Stefka

Location, Staff and overall experience

Family_with_children

4/10

Poor

03 Jul 2026

Devin

When we arrived, both locks on our room were broken. they fixed it but that set a weird tone for the week/safety. The AC on our floor wasn't working and when we asked to be moved the staff said it wouldn't matter because it was out everywhere in the hotel, but we had other people in our party in other rooms on different floors that had working AC. We said our thermostat won't adjust when we press the buttons. She said yea that's normal but we literally watched our friends successfully adjust and have AC. They offered fans which was nice but to argue with us that our friends were wrong it wasn't working was really frustrating. No willingness to look into it for us or move us. We understood it was a record week for heat so the staff was also enduring it but to be unhelpful and gaslight us was nuts. If there weren't other rooms available that would have been a more acceptable answer.

Bathrooms are in terrible shape, the shower is raised with no real bar to help you in and out at least that's actually reachable. Toilet struggled to flush.

We asked the housekeeping staff on our floor if we could have 2 towels and they we scared to give it to us explaining that they count based on the service indicators and if they go back for more they get in trouble. It's not even about giving us the towels – you should not treat staff like that. they shouldn't be scared of helping a guest (or at all!)

It didn't live up to the way it was advertised or looked on the website.

Family

2/10

Poor

03 Jul 2026

Karuna

No aircondition had to pay more just to get aircondition

Friends

8/10

Excellent

03 Jul 2026

Pam

Beautiful hotel. Check in was lengthy. A new employee had difficulty. One of our rooms was supposed to have two beds and had one. They said they would switch it. Come back in a hour. Wasn’t ready. Come back in an hour. Wasn’t ready. After a long flight this was frustrating. When the trains to Amsterdam were cancelled due to a fire/power outage we decided to extend our stay at Thistle. We had to change rooms. We experienced the same issue - one room did not have two beds. Had to wait a few hours. The room I was in inyeas lovely. The second room was very small and claustrophobic. About 6 inches to get out of the bed. The location of the hotel is awesome with many things to do around it. We enjoyed the food trucks. Breakfast at the hotel was delicious. The self serve snack and drink area was nice. I think our issue was with untrained staff, constant changing of staff and having to explain our issue over and over (when waiting for correct rooms) someone mention the “scheduler” was sick and off that day???? Back up?? Everyone was friendly if not efficient.

Family

6/10

Pleasant

03 Jul 2026

gail

Our first stay was good in room 626. However we came back a few days later to room 873 and we were very disappointed. The room cost more. We had no American built in plug like the first room and had to pay for an adapter. The cappuccino machine didn't work. The vanity chair was broken. The hand shower was broken. The table was so scratched and damaged. The worst was that we had no access to the outdoor restaurant and bar pub due to a private party afternoon and evening. We really looked forward to our visit, and it was truly a disappointment.

Partner

6/10

Pleasant

03 Jul 2026

Jennifer

We stayed at Tower Bridge Hotel by Thistle for 2 nights and 3 days, and unfortunately, our experience was disappointing.

The hotel has a “Make Up the Room” light indicator, so before leaving for the day, we turned it on expecting our room to be cleaned. However, when we returned in the evening, the room had not been cleaned at all. It was frustrating to come back after being out all day and find that housekeeping had completely missed our room.

To make matters worse, I sent a message to report the issue, but I never received any response. Good customer service includes acknowledging guests’ concerns, and this lack of communication made the experience even more disappointing.

The bathroom also needs improvement. The bathtub did not seem very clean, and whenever we first turned on the tap, there was an unpleasant smell coming from the drain, similar to a sewer odor. This made using the bathroom less comfortable than expected.

The location is great, but the housekeeping, cleanliness, and customer service need significant improvement. I hope management takes guest feedback seriously and ensures better standards and more attentive service for future guests.

Friends_and_family Friends

8/10

Excellent

02 Jul 2026

Veronika

Great location and view, room is a bit outdated, the bed is moving

Partner

10/10

Exceptional

02 Jul 2026

Jaime

Hotel was very nice with amazing views location was key. Only thing wish my air conditioner worked it was warm in the rooms

Friends

10/10

Exceptional

02 Jul 2026

Michael

The staff was universally friendly, efficient and helpful. It is particularly noteworthy that they all stepped up to assist us in resolving a flight cancellation with the airline to allow us to maintain our schedules, checking out and arranging transport to the airport to meet a very tight schedule.

Thanks

Family_with_children

10/10

Exceptional

02 Jul 2026

Cody

Good location for traveling and site seeing around London

Family

10/10

Exceptional

01 Jul 2026

Marian

The views from our hotel room of the Tower Bridge and the Thames River were fantastic! It was like waking up in a storybook! Loved it!!

Friends

4/10

Poor

01 Jul 2026

Suzanne

Booked a family room when we arrived sofa bed wasn't down or made for my 16 year old daughter. No air conditioning just one fan provided which was noisy and had a sleepless night. Staff on check-in and out were not helpful nor welcoming.

Partner

10/10

Exceptional

01 Jul 2026

Colleen

The hotel was right next to The Tower Bridge. The view was as amazing. The staff were very helpful and the concierge was excellent in assisting us finding our way around and booking a taxi for us to tje airport

Partner

8/10

Excellent

01 Jul 2026

Kirsty

Our room was lovely and clean. There was an extra rollaway bed in the room which we didn't ask for which took up the space below the window making access difficult. The king bed was very comfortable.
Loved the breakfast, plenty if choices.
Concierge were extremely helpful in getting a taxi when our booked taxi didn't turn up.
We had a lovely stay, we would definitely stay again.

Partner

8/10

Excellent

01 Jul 2026

Kirsty

The first room we were offered was tatty. It was partially decorated as the hotel is undergoing renovation. It was also on the 2nd floor and having paid extra for a river view we looked directly onto the roof of the foyer with the river beyond. The bathroom tap wouldn't shut off and kept on jamming open. When I took these issues to reception, the receptionist was amazing, very accommodating and understanding. We were given another room. This room was nicely decorated, the tap worked! and being on the 7th floor the view was amazing.
The breakfast provided was brilliant. A full range of choices and plenty of it.
Overall we had a very enjoyable stay.

Family

2/10

Poor

01 Jul 2026

Renee

READ BEFORE YOU RESERVE! The lobby is being renovated and is very nice. It has a small convenience store but in the middle of London’s heat wave there were no available bottles of water or anything in the coolers to purchase. Then there are the rooms! It looks as if the upper floors are renovated and the lower floors are not. We checked in late on Friday and given a room on a higher floor. It was nicely renovated with a new bathroom and mini refrigerator. After two hours we noticed the room had not cooled off at all. Maintenance came up and checked the air conditioning and said it’s not working. I insisted on a new room. The second room was on a lower floor, not renovated, no refrigerator but it seemed to have working air conditioning, after removing our shoes to we discovered the carpet outside the bathroom was soaking wet and the shower did not work. I insisted on a third room. Same floor, not renovated, but the air and shower seemed to be working. By now, it’s 4:30 A.M! The room and bathroom were in BAD shape! After a day, no change in the temperature so they gave us a chiller that we had to fill with ice every two hours. Monday morning, 8:00 am. there’s loud banging and scraping next to us and above us. The rooms were being renovated. We checked out immediately! After all this I was offered a free dinner and breakfast. No upgrade to my room. No refund on the first nightl. The staff did try to help as much as they could. It seemed like their hands were tied.

Family

10/10

Exceptional

01 Jul 2026

Julianne

The hotel is conveniently located at the base of Tower Bridge and close to water transportation or public transit. All the major sights are close by.
The room was clean, quiet, and recently updated. Staff were welcoming and helpful. Breakfast was delicious.
Overall a great stay at a lovely hotel!

Partner

10/10

Exceptional

01 Jul 2026

Eric

Great hotel on great location, close to some main attractions and travel connection hubs.
Nearby food options are great also.

Partner

8/10

Excellent

01 Jul 2026

Paul

Great staff and made our anniversary even better but the hotel facade is looking a bit tired now and could do with a facelift. The brutalist concrete exterior is part of its era but the lead work and signage especially at the top could do with renovation. Still a great hotel and cant be having a view of tower bridge. Overall very clean and tidy and amazing staff.

Partner

6/10

Pleasant

01 Jul 2026

Jean-Philippe

L'emplacement de l'hôtel est excellente, directement sur Thames Path, à 2 minutes à pieds d'un metro avec une vue improbable sur Tower Bridge et sur Tower of London.

Le personnel était gentil et disponible pour nous assister.

L'hotel a cependant besoin d'un peu d'amour, les chambres sont vieilles oui, mais c'est surtout le systeme de ventilation qui date d'une autre epoque. Il est incapable de faire face aux vagues de chaleurs modernes et ca devient tres chaud, heureusement le personnel a quelques air climatisés portatifs. Ca fait aussi en sorte que le systeme d'alarme d'incendie se declenche, 2 fois pendant un sejour de 4 nuits.

L'hotel fait actuellement des renovations, ca sera peut-etre la prochaine etape, on l'espere pour les futurs occupants parce que sinon L'hotel peut etre tres bien.

Family_with_children

2/10

Poor

30 Jun 2026

Fiona

The location is pretty much the only thing going for this very run down hotel. That's if you want to be close to Tower Bridge. Frankly Picadilly Circus is much easier when exploring London. I stayed here 10yrs ago and it was very nice, however my stay last week was far from that. The pictures in the hotel website are nothing like what you experience today. The rooms are in desperate disrepair. Drawers are crooked and don't close, carpet and chairs are stained, walls are skuffed, mini fridge have been removed, tub and sink barely drain, no shower curtain liner so the bathroom floor gets totally soaked with every shower, no washcloths, bathroom fan doesn't work, nightstand glass hasn't been cleaned in forever, you can see the dirt underneath, you're lucky if you get the right number of towels everyday. I had to call housekeeping at least 3 times during my stay because we only got 1 between us. I'll stop there and simply say, this hotel is over priced and not worth staying at.

Friends

8/10

Excellent

30 Jun 2026

Walter

Loved the location, clean, but very very difficult to get anyone from guest services and house keeping. Concierge and the staff in the lobby helping with luggage are very good and helpful.

The tub is deep and very difficult to step out of. Direction in how to use the shower should be included. We were in London in June 3926 during the heat wave, air conditioner temp set by hotel and guests are unable to change. They tell you they will bring you a fan or heater if you need it. No lotion provided. No refrigerator and for 3 days we had no ice delivery in spite of making multiple requests.

Partner

10/10

Exceptional

30 Jun 2026

Ansley

Incredible hotel view!!! Such a fun area to be in right by the bridge- an easy walk, lots of local restaurants / pop ups / convenience store. Was an incredible find!

Friends

10/10

Exceptional

30 Jun 2026

Meredith

No air conditioning in the room in the hot summer months. Otherwise, my stay was wonderful!

Self

10/10

Exceptional

29 Jun 2026

Lisa

Excellent stay and breakfast was wonderful. Close to tube station and many dining options nearby.

Partner

10/10

Exceptional

29 Jun 2026

Connor

The Tower Bridge and Tower of London are literally right out the door, both being just a few steps away. The breakfast was also particularly good -- lots of options, authentically British, ample seating, and choices for all preferences. We ate here a total of three times, and looked forward to each. Consistently delicious

Family_with_children