Name: Citizenm Tower Of London
Address: 40 Trinity Square, London, EC3N 4DJ, GB

10/10

Exceptional

27 Jul 2026

Michael

The elevators were a constant problem during the week of my stay. They are the lifeblood in a hotel!!! One day I had to walk up the stairs with the manager and another couple who were just checking in. 5 flights-ridiculous!
I love the location and the brand but they need to do better-technology is great-when it works!!!!

10/10

Exceptional

26 Jul 2026

Kay

Location Location Location! Just above Tower Hill tube station with views to Tower of London to die for. If you don't want to pay for a room with a view then visit the rooftop bar.

10/10

Exceptional

26 Jul 2026

Mark

Had a great time view from the room was amazing

10/10

Exceptional

25 Jul 2026

Leah

I really enjoyed my stay over the weekend at Citizen M, everything was as expected. and it is very centrally located in London by the Tower of London. The bed is super comfortable and I hope to go back again soon.

10/10

Exceptional

25 Jul 2026

ashley

Super modern hotel with comfortable beds, quirky bar area and great breakfast.

10/10

Exceptional

23 Jul 2026

Thomas

As in the past, the location, staff help, and the facilities are the best. Overlooking the Tower of London is a great feature, The Tube is right next door, so travel is easy. The pubs, street vendors in the area add to the ambiance. A great place to stay.

8/10

Excellent

22 Jul 2026

Casey

Was there during one of the heat waves. Kept the blackout curtains down nearly the whole time. Air con in the room was pretty much nonexistent. It made sleeping challenging to say the least.
When is London going to adapt to its actual climate. Heat waves happen every year now, multiple times. It’s time to invest in air con like your brethren across the pond.

10/10

Exceptional

22 Jul 2026

Eamonn Christopher

Great? Would stay again

10/10

Exceptional

21 Jul 2026

Julie

Awesome and unique lobby, amazing rooftop deck, and super delicious breakfast buffet! The room was small but high tech. But the location next to Tower of London and the tower hill tube stop was phenomenal!

Partner

6/10

Pleasant

20 Jul 2026

Prasad

I paid additional charges for a higher floor room, however was given a room on the 3rd floor.

8/10

Excellent

20 Jul 2026

Cathy Sze Yu

We took a king-bed high-floor room, which was very nice, with a perfect view of the Tower of London. The room was what you’d expect from the Citizen M chain - white, bright, sleek, modern, everything controlled through a tablet. I’ve stayed at another one before so knew what to expect. The bed was super comfy, linens crisp, big fluffy towels, the mood lighting is fun. The downsides however are that the lights are operated through the tablet so you need 2 taps at least to get a light on to go to the loo in the middle of the night. There are also no glasses or cups - so nothing to put your toothbrush in or fill up for some water. Crucially, there are also not enough powerpoints (only 2 in the room for the 3-point UK plug) which does not fit in with the super-modern, tech-friendly vibe of the hotel and room. The lack of glasses is astounding given this would take up no space and would not make the place look cluttered. We sorely missed the kettle and free tea and coffee. If you’re here for more than one night and also sharing the room, these are the things you will miss that would make the stay far comfier and perhaps return. The shower/toilet room was fine but I think starting to look tired (hard to keep white floors pristine). On the whole, I love the concept of Citizen M but, after so many years in operation, maybe it’s time for a few tweaks (responding to the feedback of their guests perhaps?) to improve the entire experience and stay ahead of competitors.

Friends_and_family Family

8/10

Excellent

20 Jul 2026

Gabriela

Need better A/C systems to deal with heat waves.

Self

10/10

Exceptional

19 Jul 2026

lorraine

Hotel was in an ideal location to explore Tower Of London area, right beside Tower Hill tube station. Loved the rooftop bar and the social area downstairs. Plenty of amenities in room including a good hairdryer. We paid more for a higher floor which worked out well. Would stay again

Partner

8/10

Excellent

19 Jul 2026

Katherine Krug

Very convenient to attractions and public transportation. Walking distance to almost everything!

Family

8/10

Excellent

19 Jul 2026

Jose

If you are traveling solo then ok but if you are a couple the space maybe a bit crowded. Rooms inside looks like you are on a cruise.

Partner

8/10

Excellent

18 Jul 2026

Bill

Property is well located, close to many sites, restaurants, the Thames, etc. Stayed in the past at citizenM in Paris and our stay there was much more enjoyable. We expected the room to be small but the unique configuration of ours ( Room #807) seemed even less spacious.

The dining options and food layout seemed less well done than Paris. The rooms needed to supply wash clothes and the charging port only worked from one USB port - very inconvenient.

Facility otherwise was clean and well kept and the staff were excellent.

Partner

10/10

Exceptional

18 Jul 2026

Elizabeth

The citizenM Tower Bridge location was a very pleasant surprise. It was our first time booking this chain and glad we did.
The boutique style accommidations made the common spaces such as the lobby lounge, working, outdoor patio and dining areas, a visual delight. The rooms were compact yet very functional. The cloud M roof top lounge was a lovely spot to end our day of sight seeing with amazing views of London.

In addition the buffet breakfast was plentiful and delicious with baristas making coffee to your specification. The staff were very friendly and helpful. This location had the underground right outside the front door, as well as points of interest such as Roman Wall of London, Tower of London and Tower Bridge a stones through away.

We will definitely be back!

Partner

10/10

Exceptional

17 Jul 2026

Shari

Straightforward check-in. Convenient location for underground. Quiet, clean room

Self

8/10

Excellent

12 Jul 2026

Lauryn

Loved my stay! Very easy check in on the tablets. Room was cool with the lights. Everything was done on an iPad which was pretty cool. My tv worked but kept glitching so bit annoying.

Bed was comfy. Only thing is the blinds being functioned from the iPad mine kept catching and wouldn’t go down after a certain point. Pretty annoying. I did try myself but didn’t want to break anything. It would catch every single time and go slanted.

Great stay and location. Would def stay again

4/10

Poor

10 Jul 2026

Glendis De

Disappointing stay. Very small room and smelled musty with dirty sheets. We asked the front desk to change our sheets 3x before it actually happened. Thankfully Ali helped us out and gave us a drink but still not enough to make up for the unpleasant experience of having to making this simple request multiple times. Same thing applied to the broken shades in our room. For the price paid, just not worth it. I’d book somewhere else.

Family

8/10

Excellent

08 Jul 2026

Rob

This hotel is very conveniently located near the Tower Hill Tube station and walking distance from the Tower of London and many other sites (Tower Bridge, London Bridge, etc.). The staff were very helpful and welcoming.The hotel itself is very unique and Modern in design with plenty of spaces to hangout/r lax outside your hotel room.

I was a bit concerned that the hotel room may be a bit too tight however was not the case perfect size with the largest hotel bed I think I've ever slept in. The room was clean the lighting in the room was a nice surprise feature that one would enjoyed a lot more than you think.

Overall fantastic stay and would not hesitate to book a room here again!

Self

10/10

Exceptional

07 Jul 2026

Paul

Really enjoyed the seamless check in and check out process. The room was very practical and comfortable despite the small size. The hotel is in a great location with a lot of attractions within walking distance. Great value!

Partner

10/10

Exceptional

06 Jul 2026

Marc

Very very small room, but lots of public space and hip, modern design. Excellent location with great access to all of London. No gym.

Self

8/10

Excellent

06 Jul 2026

Mark

When booking this hotel, be sure to notice the difference between high floor and tower view. We thought we booked rooms with a view of Tower Bridge, but we ended up with one room on a high floor facing away from the Tower and on room on a low floor. We stayed during a heat wave in London and were surprised that the hotel has no AC, just ventilation. You can't assume a modern hotel will have AC. This hotel, like many others, has padded carpet in the hallways, making it difficult to roll luggage. On the bright side, the food was good and the staff were friendly.

Friends_and_family Family

4/10

Poor

05 Jul 2026

Dean

There was an issue with room keys not working on the day of our check-in and one lift not working during our entire stay. We were told to get a drink at our cost in the bar and someone would be down to take us to our room and let us in. We had to ask a couple of times as to when we could get access to our room whilst watching the queue grow with other guests also now waiting to get access to their rooms. Eventually we were taken to our room by a member of staff who then could not open the door because her key did not work. We were then left standing in the hallway for 10-15 minutes waiting for her to return with another key to finally gain access to our room. One particular staff member on our last night was particular rude and confrontational and his manager did absolutely nothing to intervene. Overall the hotel was conveniently located, room was clean with good views. The rooftop bar had superb views of London.

Partner

10/10

Exceptional

05 Jul 2026

Stephen

Very nice hotel with great location for seeing the city. Elevator issues were a problem that taxed the staff but they certainly tried to minimize the impact.

Partner

2/10

Poor

04 Jul 2026

Nisheet

tiny rooms for the price. Which is fine but their staff was terrible. I requested them multiple times during my 3 day stay to clean my room. They did not do it once!!! They offered me to replace my towels and then no one turned up! This was after I complained about their service. I am never coming back to their property and will recommend the same to my colleagues, team members, and friends.

8/10

Excellent

04 Jul 2026

Jeanette

A few things could have personalized my visit a bit more. The self-check-in was nice but there was not an attendant available if needed. There also was no coffee/tea in the room. The view was stunning but not sure it was worth doubling my lodging fee for.

Self

6/10

Pleasant

02 Jul 2026

Brian

Good location & friendly staff, no tea or coffee in rooms, no housekeeping on a 2 night stay unless you ask at reception both of which I would expect at this price point.

Forgot the lifts which were terrible and took forever.

Partner

2/10

Poor

01 Jul 2026

Laurent

Don’t book there if you expect warm weather. AC was poorly functioning and the room was too hot, at least for American standards.
Had to stay in the lobby where the AC was better.
There was also a bad sewer smell coming from the shower.
I always stayed in this hotel when coming to London but I’ll need to find a better alternative.

10/10

Exceptional

30 Jun 2026

Alison

Lovely hotel, great location, excellent view of the tower of london.Staff was very helpful with information, hotel details, and suggestions. Loved the bed and view.

6/10

Pleasant

29 Jun 2026

Douglass

Rooms are oddly designed but functional. Oveta

10/10

Exceptional

25 Jun 2026

James

Good price for London. Great location. Overall happy environment from guests and staff

Self

6/10

Pleasant

22 Jun 2026

Serge

The room was very expensive, very well located but very small (no room to put the suitcase and I was single). The window blinds was stuck and the room door can hardly be open from inside the room (I called the desk and showed the employee the tricky way I found how to open it).

Self

10/10

Exceptional

21 Jun 2026

LYNN

Excellent hotel. Great location right by the Tower of London and the view from the rooftop bar is amazing

Partner

10/10

Exceptional

20 Jun 2026

Jessica

Perfect location. Super convenient. Great amenities lots of common spaces. Uber Eats always found it without problem which is not always a given! Literally on top of tube station. Great stay.

10/10

Exceptional

19 Jun 2026

Chilenye

Beautiful place to be when in London

10/10

Exceptional

18 Jun 2026

Jessica

Request cleaning in advance through the app.

Business

10/10

Exceptional

16 Jun 2026

Sephali

Not my first time staying in one of the citizenM hotels. Been a good experience both times. The staff here were rather friendly and helpful and made me feel very welcome. They catered happily to my needs and requests and they were always willing to help.

10/10

Exceptional

15 Jun 2026

Jill

Excellent position, good facilities, lovely staff

Family_with_children

10/10

Exceptional

11 Jun 2026

Ashley

The location of this hotel is great for my business trip. Clean room to come back to night

Self

8/10

Excellent

11 Jun 2026

Donald

This is my usual hotel in London - convenient location, I know what to expect and am not disappointed.

Self

10/10

Exceptional

11 Jun 2026

Jacquelyn

My view was BREATHTAKING. The small scale of the rooms was a surprise to me - lol - but super comfy, I got incredible sleep. Staff is beyond sweet and i absolutely adored working from the lobby mini booths. The rooftop bar is awesome too!

Self

4/10

Poor

08 Jun 2026

Philip

I have stayed in many Citizen M Hotels around the world. I actually stayed in this hotel numerous times, some years ago. I was disappointed this time. I pay for a Citizen + yearly membership. Location is excellent. Air conditioning in our room was not very effective. I asked at reception for my room to be cleaned at 1pm to return at 11pm and the room had not been cleaned. Reception could not get access to towels. I had to wait for housekeeping to deliver. I just wanted to go to bed. Some areas need a refresh. Carpets in places are tired. Staff were pleasant.

Partner

10/10

Exceptional

07 Jun 2026

Milo

CitizenM concept is great for solo travelers. This particular property is perfectly situated right at the convenient Tower Hill tube station and overlooks Trinity Square. Top floor lounge has an amazing view of the Tower of London and the Shard — as do many of the rooms. Stayed here before, will stay again.

Self

10/10

Exceptional

07 Jun 2026

Helen

This was an amazingly placed Hotel, just a few steps from Tower Hill tube station. Really funky modern vibe and on one of the hottest weekends just beautifully cool. Our room had everything we needed and was clean. Stunning views and so well located for the tower of London. Plenty of eateries nearby and being so accessible for the tube we were able to travel all over. Would highly recommend.

Partner

10/10

Exceptional

04 Jun 2026

Lindsay

amazing stay!

Partner

10/10

Exceptional

01 Jun 2026

CRAIG

Fantastic hotel and location . Wonderful staff and great room. We had a fantastic view and loved the rooftop bar

Friends_and_family Friends

10/10

Exceptional

30 May 2026

hannah

Another excellent stay. The room was clean, quiet and perfect for a 2 night stay. The working spaces downstairs, alongside good coffee makes it an easy choice.

Partner

8/10

Excellent

29 May 2026

Ann

Close to places I wanted to visit

Self

10/10

Exceptional

29 May 2026

Mark

Excluding a few cracked screens, everything about this stay was fantastic. The room was clean, the view amazing, the amenities were great and the staff were superb. I thoroughly recommend this hotel and will be returning. My partner, who is a fussy traveller, could not fault it.

Partner

10/10

Exceptional

23 May 2026

Yulia

Very nice hotel

10/10

Exceptional

20 May 2026

Paul

Loved the iPad control in the room. Huge bed and really comfy. It’s a basic and somewhat plastic feel to the room but well thought out and spotless. Bar was great and the evening food worked just fine.

10/10

Exceptional

19 May 2026

Maria

I booked this hotel for a birthday celebration, it was so nice! The bar and the ground floor its a cool area. The check in and check out was easy. Next to the tube station and other restaurants.

Partner

8/10

Excellent

18 May 2026

ANDRE

Greate location, very close to subway station. Lots of restaurants around property. Magnificent views of the Tower of London, Tower Bridge, the Shard, etc.

Partner

8/10

Excellent

18 May 2026

john

Really a neat concept, but REALLY TINY!
Two more square meters would really make it , because there’s really no place for luggage.
Check in is unique and it’s so sensible.
We set a wake up time and we kept hearing these fire engines and ambulances and thought it must be a bad event- then we realized it was the tv giving us the wake up call! Hilarious. Great location near the Tower and Tube stop

Family

10/10

Exceptional

16 May 2026

Bibiana

A great choice to visit London - great location. Small room but well distributed space with comfortable bed and modern self-assistance options. I would go back again.

Self

10/10

Exceptional

15 May 2026

Jennifer

Great location close to tower hill underground station. Short walk to the Tower Hill London bridge.

Partner

10/10

Exceptional

12 May 2026

Lubna

Clean room, great space in the lobby for working, very helpful and nice staff.

Friends

10/10

Exceptional

11 May 2026

Flournoy

Breakfast is terrific. Everything and more. And they stored our bags while we toured after checkout!!!

Partner

10/10

Exceptional

11 May 2026

Kimberley

I loved my stay here!!! Everything was so modern and tech-savy!

A perfect stay for solo trips or for couples spending a few nights in the City.

Partner

10/10

Exceptional

10 May 2026

Clair

Great location, functional room. Spectacular view from the roof top bar.

Business

10/10

Exceptional

07 May 2026

Lisa

Excellent room, staff, location, and view of the Tower of London from my room. Highly recommended!

Self

10/10

Exceptional

07 May 2026

Shri

Book this hotel for my parents that traveled to London. They had an enjoyable experience. Tube station was nearby. They enjoy drinking at the hotel’s roof top bar after a long day of sight seeing, the staff was very helpful to my parents

Family

4/10

Poor

05 May 2026

Osman

This is a budget hotel for a very high price point. The rooms are small, everything is supposed to be controlled by an ipad, which doesn’t work or is laggy. Significant number of rooms face the courtyard which makes the small rooms feel claustrophobic.

Self

10/10

Exceptional

04 May 2026

Pamela

Room was very clean. Staff very helpful. Did not have breakfast.

Partner

10/10

Exceptional

04 May 2026

Heather

Absolutely fantastic hotel. Really cool inside, immaculately clean and the staff were all so friendly and helpful. Perfect location for Tower of London and Tower Bridge but also for everywhere else as the underground is literally on the hotels doorstep. Definitely recommend and will be booking our return visit soon.

Partner

10/10

Exceptional

03 May 2026

Mark

Always get what I need at CitizenM Tower of London.

Friendly staff, a comfortable bed a d THAT view. Two steps from the tube and hence from anywhere in London, I can't wait for my next excuse to stay with the team.

Self

8/10

Excellent

29 Apr 2026

Carolyn

The room was too small and needs a mini fridge.

Family

10/10

Exceptional

23 Apr 2026

Ve

Quick and easy overnight trip.
Easy check in and out and even were offered drinks on their rooftop.
Lovely, clean, and efficient space with amazing views. And conveniently located on top of the train station.
Can not beat that.
Would recommend 10/10

Partner

10/10

Exceptional

22 Apr 2026

Paul

Cold have done with a kettle and coffee in the room

Partner

10/10

Exceptional

12 Apr 2026

Habeeb

Enjoyable

Partner

10/10

Exceptional

10 Apr 2026

Nicholas

Great central location, engaging staff and clean and comfortable room made for a lovely stay.

Partner

10/10

Exceptional

09 Apr 2026

Carolina

Very friendly staff. Detail oriented. Great breakfast. Very nice ambiance. Great location. I will recommend this Hotel.

Family

10/10

Exceptional

03 Apr 2026

Rocio

A nice place to stay

Partner

10/10

Exceptional

02 Apr 2026

Fiona

Stayed many times, highly recommend.

8/10

Excellent

01 Apr 2026

Jennifer

Good value for money. Great location right next to Tower Hill tube.

Partner

10/10

Exceptional

31 Mar 2026

Roisin

Brilliant location, fabulous view of the tower of london and the shard, friendly staff and the tube is right outside the front door of the hotel. Great 4 night stay.

10/10

Exceptional

29 Mar 2026

Holly

Citizen M at Tower Hill is a vibrant hotel full of character.

The roof top bar on the 7th floor is an absolute treat, soaking up the views of Tower of London paired with top cocktails and a fantastic array of spirits.
It’s the perfect get away.

Steph on reception was a star, and was very attentive to any queries we may of had at check in and throughout our stay.

The location has its advantages, you are within the centre of everything with great transport links.

Family

10/10

Exceptional

27 Mar 2026

Terrence

Love the self service check in. Clean rooms.

10/10

Exceptional

24 Mar 2026

Yusuf

The hotel itself is a very simple yet functional. Met our expectations. Great location and breakfast.

10/10

Exceptional

23 Mar 2026

Tina

Perfect location as there is an underground train stop RIGHT at the hotel. Walking distance to restaurants, shops and London Bridge and other sites. GREAT rooftop bar with incredible views! They held our bags for us the next day so we could enjoy walking/sightseeing without the burden of luggage. Room was a bit tight but clean and had great blackout shades.

Friends_and_family Family

8/10

Excellent

22 Mar 2026

Simon

Clean, quiet and comfortable
Good blinds and lighting in the room

Self

10/10

Exceptional

16 Mar 2026

Debbie

Steph was extremely helpful on check in but all staff fabulous we love to stay here !

Will be back

Partner

10/10

Exceptional

15 Mar 2026

Andrew

Excellent

8/10

Excellent

10 Mar 2026

James

Very central, close to train but also walkable. Room was pleasant.

Self

10/10

Exceptional

09 Mar 2026

Giuliano Enrique

Excellent hôtel,très bien placé, chambres petites mais il y tout ce qu’il fait , bravo Marriot

Partner

10/10

Exceptional

08 Mar 2026

Mark

Compact rooms come with the comfiest kingsizsed beds I've ever slept in. The staff are friendly and as relaxed as the atmosphere. You really can't beat the location.

Self

10/10

Exceptional

07 Mar 2026

Luane Tania

Second time! Always my choice of hotel

Self

10/10

Exceptional

07 Mar 2026

Rachel

Boujee hotel in the perfect location!!

Family_with_children

10/10

Exceptional

03 Mar 2026

Matthew

The location was perfect. It's on top of an Underground station, across from the Tower and Tower Bridge, near shops and pubs. The hotel was great, and we enjoyed the breakfast. While we were there, they had a tech issue that blocked the elevators and the controls in the room, but it was resolved pretty quickly. We'd absolutely stay there again.

Partner

10/10

Exceptional

02 Mar 2026

Tony

Excellent - everything was excellent!!
Check in, room, staff, check out - all made so easy

Partner

10/10

Exceptional

23 Feb 2026

Daisy

Room was very clean and staff was very hospitable and friendly great area. It's right next to the tube which makes it easy to get around.