Name: Leonardo Royal Hotel London City
Address: Coopers Row, 8-14, London, EC3N 2BQ, GB

8/10

Excellent

23 Jul 2026

Paula

Good location, tower hill, tube station nearby. Tower Bridge, Tower of London.
Room spacious for 4 adults, but bathroom a little tired and didn’t like shower over bath, big step in-out. You need to be able bodied to do this safely.
Staff at concierge very helpful and friendly.
Staff at check in okay.
Arrived for check in @ 3.30 (starts @ 3) / room not ready! Waited another 1/2 hr. Did offer 2 drink at the bar for inconvenience.
Not as nice as same hotel chain nearby in Prescott street.

10/10

Exceptional

18 Jul 2026

Jenny

Clean, good location (right next to tube station), modern, spacious family room, unusually big swimming pool, free water and biscuits in reception, lots of choice for breakfast.

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Sana

Great all over

8/10

Excellent

16 Jul 2026

Johanna

The staff and location was wonderful, we were only stayed on night. We had breakfast the following day before checking out.

Overall, we had a great experience but my only complaint is that although the room description says there’s AC. The room was boiling hot and humid even when we lowered the temp. At the end, we had to open the window and keep it open all night.

Partner

10/10

Exceptional

14 Jul 2026

John

Can I give 6 stars? These folks were great, my room.was lovely, and it is literally on top.of the tube station which is also helpful of you are traveling with bags. Excellent stay!

Friends_and_family Friends

4/10

Poor

14 Jul 2026

Melissa

Unimpressed. Booked this hotel specifically for ac. Got room 336 with broken ac. Was told by first receptionist “well, it is hot out, but I’ll inform maintenance”. Second receptionist said she would call maintenance. Never got fixed. After two nights of our four night stay (and multiple visits to the front desk) we finally got a nice competent staff member who cared enough to fix our situation and switched us to a room with functioning ac. Unfortunately the ac wasn’t our only issue. The towels had stains on them and the general state of the bathroom was poor. Clogged drain in tub, stained tiles and tin foil on a vanity light. On my last morning I found a small living moth crawling in the closet. Great location though, and the bed was comfortable and seemed clean but we did not enjoy this experience.

Family_with_children

10/10

Exceptional

14 Jul 2026

Jon

Room was fantastic. Great size, clean, comfortable and very well maintained. Shower was a good space and great water pressure. Couple of times staff could have been more helpful, more info when checking in to the spa would have been good.

Partner

8/10

Excellent

13 Jul 2026

Annie

Great staff, nice restaurant/bar, great location.
Unfortunately our room (#723) was right up against the elevator shaft, and we could hear banging elevator sounds throughout our stay. Hotel was full otherwise we would’ve asked for another room. Overall, would stay again!

Friends_and_family Family

4/10

Poor

13 Jul 2026

karen

Clean room once we got it after dropping bags at 11am arrived back at 4 pm rooms still not ready !
We had transport to catch for O2 for mama Mia party this put the whole group of 11 under pressure not what 1 wanted for my 60th celebrations
We had 5 rooms booked and had them at staggered interval last one mine around 5.30 totally unexceptable for a hotel of this status and cost , we didn’t have time to use the pool or anything total disaster
Everyone kept saying it’s housekeeping !
This is the second time I have stayed at this hotel first being 4 years ago and I had the same experience then but thought I would give it the benefit of the doubt

Friends

10/10

Exceptional

09 Jul 2026

wally

Air conditioner worked very well, had good rest

Family_with_children

6/10

Pleasant

06 Jul 2026

Julie

Dated hotel but fairly good location and spacious room. Had a queen twin bed.

Business

8/10

Excellent

04 Jul 2026

Fatma

Stayed here on my husbands 50th birthday. Loved it even though I wore a message for them when I booked that a need some balloons of a small cake in the room for husband’s surprise then hotel staff said they didn’t get the message 😢. He offered me a drink vouchers our stay was for one night only and the cafe was opening at 12 noon can’t use it as I had to check out at 11.00.

But it was a good stay will definitely recommend.

Partner

10/10

Exceptional

03 Jul 2026

Judith

Room was clean but air conditioner did not work. Great location. Nice staff

10/10

Exceptional

03 Jul 2026

Joanne

Fantastic room, good location for Tower Bridge, lovely clean and well maintained hotel. Air con which was a godsend. Great breakfast. Not silly money either. 10 out of 10.

Business

10/10

Exceptional

03 Jul 2026

Zehrid

Well located, good amenities, quiet area, and a good breakfast

Self

6/10

Pleasant

30 Jun 2026

YVONNE

To no fault to the Hotel , London was experiencing a heatwave and unfortunately the air conditioner in my room not working they try to provide me with a fan that did absolutely nothing . The room register 98 degrees . I woke up with a massive headache. They was able to change my room the next day and provided 25% discount for the day . Staff was very friendly and apologetic. Hotel it self was old and dated

Friends

4/10

Poor

30 Jun 2026

Jane

The hotel is beautiful and located in a great area. We unfortunately stayed during a heat wave and the air conditioning in the room was not working. It was unbearably hot and humid. No sleep was had for 2 nights until another room with A/C became available. Unfortunately, the second room only had a king bed and there were 3 adults. Cot was grossly uncomfortable.
The staff was very nice and did refund some of my money but not enough to compensate for the conditions.
If yo stay do not pre-pay breakfast as the hour vary and if you have any early departure flight you will pay for more than you actually receive.
Hotel is clean, in a good location, the staff very nice and provides good choices at breakfast.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Emma

Great location. Room was a great size and well equipped for all our needs. Pool and spa were an extra bonus. Check-in and out was very efficient. Would recommend this hotel for any trip to London!

Friends_and_family Friends

6/10

Pleasant

28 Jun 2026

Rajesh

Room was very small in size, Smallest I ever had in this hotel in last 3 year
Buffet breakfast; the omelette service was very slow, always long queue, one person , making one omelette at a time..

Partner

10/10

Exceptional

28 Jun 2026

Kristine

Did not use the pool/gym so I can’t rate the pool or gym. Restaurants were good. Staff very friendly. Rooms were clean AND the air conditioning worked wonderfully during the heat wave.
Nice and easy walk to Tower Hill Tube and close to The Tower of London and Hop On Hop Off Bus stop (Stop 19 Red Bus). Beds were comfortable and didn’t have to sleep in a twin bed. Two people two queen beds.

Friends

10/10

Exceptional

26 Jun 2026

helen

Fabulous

Self

6/10

Pleasant

25 Jun 2026

Barbara

Had a problem with the a/c in the room ,condensation pipe leaking on me , we moved rooms. Communication wasn't great but we got there in the end .

Partner

10/10

Exceptional

24 Jun 2026

Christopher

An amazing hotel in a fantastic location with very clean and tidy wi5h very friendly helpful staff 🙂

Partner

10/10

Exceptional

23 Jun 2026

Sukh

Nice

Self

10/10

Exceptional

22 Jun 2026

Tracey

This was a last minute booking as a flat we had booked for our 5 night stay in London turned out to be Horrible.
The staff were all very friendly and accommodating. The only issue we had with our room 607 was the bottom of the shower door was missing the rubber to keep water from leaking out. There would be a puddle of water on the floor. Nothing a towel can't clean up. We made the hotel aware of this.

Location was great. Tower Hill tube stop a few minute walk away. Short walk to Tower of London and the Hop on Hop off bus stop. Great restaurants/pubs in the area.

Family

8/10

Excellent

20 Jun 2026

Tatyana

One day we haven’t received room service, this was a bit annoying

Business

8/10

Excellent

18 Jun 2026

Louise

Went early to drop off my bags but was given complementary early check in which was a nice touch. I was in a different part of the building which was a bit annoying when I wanted to use the pool as this was a different lift. The room (723) was a good size and amenities were as expected. However, it was clearly in need of some maintenance. The air con didn't work and showed an error code. Fortunately I was able to open the windows and it wasn't too hot anyway. I tried to call reception twice to ask for a fix - an afternoon and also an evening with no answer after waiting a long time. I could only assume that the phone was not connecting to reception so I also reported this to housekeeping the following morning. The shower head was ridiculous - spurting water everywhere so I told housekeeping it needed to be descaled pronto! The room was next to the lift shaft so noisy and there was no view but it is what it is. I really liked the pool. The changing rooms aren't very glamourous and there is no way to lock the lockers unless you have your own padlock so don't take anything valuable down there. 20% off in the bar cafe was nice even just for a coffee on my check out day. All in all a reasonable price for a Friday night in summer in London but I'm not sure I would return. It was perfectly adequate for a 1 night stay at a good price though. I also used topcashback. Bed was very comfortable and appreciated the 11am check out so I could swim in the morning.

Self

8/10

Excellent

18 Jun 2026

David

Great hotel & staff. My only suggestion would be to upgrade the bathrooms… they are long overdue

Self

10/10

Exceptional

16 Jun 2026

Benjamin

Amenities, staff, location, clean room

Family

6/10

Pleasant

15 Jun 2026

Lynn

Nice hotel

Partner

8/10

Excellent

15 Jun 2026

Jeanette

Had two queen beds which seems to be tough to find in London. A couple of notes: (1) the air conditioner was very loud; and (2) the pillows/bed were too firm.

Friends_and_family Friends

10/10

Exceptional

15 Jun 2026

Harpreet

The staff were very helpful, especially the concierge Ash. He went above and beyond to make sure we were comfortable and enjoyed London. Would definitely come back!

Family

10/10

Exceptional

14 Jun 2026

Catherine

My favourite hotel in the city

6/10

Pleasant

12 Jun 2026

Kimberly

Such a hard hotel to rate because we loved the location, very close to the underground and the pool/spa/gym was an amazing bonus!! However our room wasn’t great- not very comfortable (bad pillows/bed) and very very hot. We asked 7-8 times to turn down the temp and they kept saying they would but no one ever addressed it. The hallways were messy and our room was next to the train and elevator which could be loud so we got very poor sleep- the staff didn’t seem eager to help. However, the concierge was amazing and so helpful! You might have a lovely experience if you aren’t on floor 2 and like to sleep hot. Otherwise we probably will not return.

Family

2/10

Poor

09 Jun 2026

Shah

The manager Tappush were not helpful at all when we stayed from 4 June til 9 June in an executive large room with breakfast. My name is Shah and we checked out very early at 6am on 9th June and asked if we could be reimbursed since the unprofessional manager Robert had charged my wife £60 pounds just to check in 3 hours early on 4th June, and the response from Robert who claimed to be a hotel receptionist manager “ Sorry lady it’s not my problem it’s your problem so pay the extra 60 pounds if u want to get the room 1101 key at 11:30am instead of waiting till 3pm… So I will not be staying at this hotel ever again when I had booked it to surprise my wife for our honeymoon and I was running late from Gatwick airport, I felt very embarrassed, wished he would charge my card instead of taking the 60£ from her. I had stayed at this hotel in past on April 19th til 24th too… Hopefully someone higher up can reimburse her or just take it out of my card if it’s necessary.. Thank you and look forward for a positive response if they wish for me to book it again for August 17th again…

Partner

8/10

Excellent

08 Jun 2026

Nick

Friendly staff, close to Tower Bridge and good view from hotel room.
Whilst room was lovely and modern, the Bathroom was dated and need of modernisation.

Partner

6/10

Pleasant

03 Jun 2026

denise

Location was great and so was the breakfast. However my room was a bit dated and the air conditioning didn’t work very plus it was noisy. My VIP status wasn’t recognised either so I didn’t get a room upgrade nor free drink, which was disappointing.

Self

10/10

Exceptional

31 May 2026

John Bradford

We loved the location and the ease to transportation

Family

10/10

Exceptional

31 May 2026

Kathryn

Perfect location close to the underground! Very spacious and clean room! Air conditioned rooms perfect during the summer and the spa was a nice touch!

Partner

2/10

Poor

30 May 2026

pravin

London was I guess under a heat wave and I booked the hotel especially to have air conditioner so the second night they had to change our room because it felt like a sauna and moved us into another sauna filling room. Someone then brought in a portable air conditioner, and let hot air blow into the room on one side and cool on the other so the temperature was up to about 100. Us and our two kids had to sleep with the door wide open in the room so that the hot air from the portable air could be moved into the hall just to be able to breathe and sleep a little bit in the room.

Family_with_children

10/10

Exceptional

29 May 2026

Edward

Great front office team and excellent breakfast served in room when nothing was too much trouble. Particular compliments to Fenia.

Self

10/10

Exceptional

29 May 2026

Edward

Great stay as always. Particular compliments to front office team and especially Fenia, who is always very charming and helpful.

Self

6/10

Pleasant

28 May 2026

Charlie

Air con didn’t work in my room on the hottest day of the year.

Reception called me at 7am to ask if I was checking out today because their system was down… why at 7am I’ll never know

Self

8/10

Excellent

28 May 2026

Mark

The hotel was great however queuing for 30 minutes to check in was not so good.

Partner

10/10

Exceptional

28 May 2026

Paul

Great hotel in a really good central location

10/10

Exceptional

27 May 2026

Antonio

Beds are comfortable and great location

10/10

Exceptional

26 May 2026

Kimberley

Nice hotel. Large rooms and decent beds. Would stay again! Breakfast was a nice variety of items and tasted good.

Family_with_children

10/10

Exceptional

25 May 2026

Lorraine Joy

We had a wonderful stay at the Leonardo Hotel London City while celebrating my mother-in-law’s birthday. The hotel’s location is very convenient, making it easy for us to get around London and enjoy the nearby attractions.

Despite the scorching heat outside, the hotel was very comfortable because of the air conditioning. When we first arrived, the AC in our room was not working properly, but the maintenance team fixed it promptly, which we really appreciated.

We would also like to commend the breakfast staff, especially Mr. Arnel, who was incredibly helpful, cheerful, and welcoming every morning. His positive attitude made our stay even more enjoyable.

Overall, we truly enjoyed our experience and felt well taken care of throughout our visit. We will definitely come back the next time we are in London!

Family_with_children

8/10

Excellent

21 May 2026

Gordon

No room safe, though they advertised that every room had a safe.

Partner

10/10

Exceptional

17 May 2026

Russell

The Leonardo City Hotel was an excellent place for our stay. The location was perfect for accessing public transportation in London and being within walking distance to many London attractions.

Friends_and_family Family

10/10

Exceptional

17 May 2026

Kevin

Great staff in the perfect location for the City.

Very clean with comfortable bed.

Partner

10/10

Exceptional

16 May 2026

Cynthia

View was crap but the riom was great!

Family

6/10

Pleasant

15 May 2026

Vince

Breakfast was cold when it arrived, the eggs felt like they had been put in a fridge
Contacted room service, they brought another half an hour later and confirmed the previous meal was stone cold - unfortunately, the second attempt wasn’t any better so we left it and asked for a refund!

Partner

8/10

Excellent

12 May 2026

Jorge

This is a property that has a lot going for it. Great location, good amenities, and clean space. However, it suffers from two big flaws. First, the staff will not vary from their rules to accomodate. When we arrived they had rooms available but refused to release the room until 2:30 or so. The walls are very thin and sound travels. Otherwise nice place.

Self

10/10

Exceptional

12 May 2026

Christine

Very convenient for Tower Hill tube and the Tower Bridge area. Breakfast very good choice and quality

Self

10/10

Exceptional

11 May 2026

Nicole

Fantastic hotel and great location! Had a wonderful time and would definitely stay there again.

Friends

10/10

Exceptional

10 May 2026

alvin

Spa was nice had a bug swimming pool. Gym had good equipment. Breakfast was outstanding defo worth it! Staff were friendly especially the chief making the omelette.

Partner

10/10

Exceptional

08 May 2026

Edward

Great welcome from reception. The experience was excellent all round!

Self

10/10

Exceptional

07 May 2026

Aaron

Great location for exploring central London. Bed was big and comfortable

Self

10/10

Exceptional

06 May 2026

Candace

Very nice large room, walkable to everything

Friends_and_family Friends

4/10

Poor

30 Apr 2026

Eran

This is my 8 times here

The room was very small
And a lot of noise all day.

Business

10/10

Exceptional

28 Apr 2026

Ana

Excellent place to be in London. Great location for business and tourism

4/10

Poor

28 Apr 2026

Christy

Room was okay; nothing spectacular for the price. Hot tub was a warm tub, would have been better to run a hot bath. The smell upon checkin and throughout the stay was atrocious. There was whiffs

4/10

Poor

26 Apr 2026

Nadine

My room wasn't cleaned well. The bathroom smelled of urine, and there were old socks under the bed. For the price, I expected more

Business Self

10/10

Exceptional

22 Apr 2026

Claire

Great hotel! I’ve stayed here twice now and would stay again. Clean, large rooms, great staff, and in a nice location if London

Friends

10/10

Exceptional

13 Apr 2026

Maryia

The location of the hotel is excellent, food was amazing, great amenities, beautiful hotel, very kind and professional staff.

Family_with_children

8/10

Excellent

12 Apr 2026

Ashley

Great hotel and location right near the Tube! We enjoyed our stay. The bar has a large selection of cocktails and the housekeeping staff does a wonderful job with the daily service. We had an AC issue the first night and had to be moved to a new room, but the staff handled our concerns quickly which was appreciated.

Family

10/10

Exceptional

11 Apr 2026

Jenna

Really good sized room, clean, good facilities and nice touches with complimentary wine and sparkling water, nespresso coffee machine etc. bathroom clean and all in working order but a little cramped and shower over bath dated but functional. All staff really friendly and helpful. Spa facilities great and accessible - all in good working order and clean but areas around the pool and jacuzzi and changing room could do with a refresh. Would definitely stay again. Fab location.

Friends_and_family Family

6/10

Pleasant

10 Apr 2026

alanna

The air conditioning did not work, our room was very hot. They came to repair it, but were unsuccessful.

4/10

Poor

07 Apr 2026

Carrie

Dated a bit, but clean and quiet. Room temp was quite warm and

10/10

Exceptional

06 Apr 2026

Joe

Lovely as always

6/10

Pleasant

06 Apr 2026

Yu Chin

The air conditioner was not working and called reception but wasted 5 hours evening the issue still not fixed. Only provided a useless fan(they called heater). No immediate compensation but only while checking out, offer next stay compensation, still not specific and real thing.

Partner

10/10

Exceptional

06 Apr 2026

paul

Fresh great location

Partner

8/10

Excellent

05 Apr 2026

Candice

Room was clean, comfortable. Was a nice location for getting around to different areas. Its proximity to the the other Leonardo Tower location did cause some confusion.

10/10

Exceptional

04 Apr 2026

Timothy

Breakfast was resonable but bacon was poor quality and cooked in batches so some were over cooked and others were hardly cooked at all considering how much you charge fo breakfast this method of cooking is very poor but the rest of the breafast menu was excelent

8/10

Excellent

04 Apr 2026

Michael

Nice location but hotel is a bit run down, room felt a bit dirty, breakfast is really good, pool is nice but not open late enough on weekends

10/10

Exceptional

30 Mar 2026

Elisha

Lovely area and staff, and perfect location via the underground and tourist attractions in the area. Breakfast was also lovely.

Friends_and_family Friends

6/10

Pleasant

29 Mar 2026

Sumayah

Our stay was ok. The staff was nice but the cleaning crew were be dry rude. The room was just ok, we found candy wrapper and luggage tags between the beds which was very gross. Makes me wonder if the room is even vacuumed at all.

Family_with_children

10/10

Exceptional

28 Mar 2026

Sunny

The staff was friendly and helpful. The room was clean, a nice size, and comfortable. We enjoyed the family hours at the pool with our kiddo. I do wish there was a grab and go breakfast option, but that is probably very american

10/10

Exceptional

23 Mar 2026

Paul

Very helpful staff

Partner

8/10

Excellent

23 Mar 2026

John

Very close to tower of london which we wanted.
Staff exceptional.
Thin walls as we were woken by a gent on a phone call at 6am.not ideal

Partner

8/10

Excellent

21 Mar 2026

Fiona

Within easy teach of tube station. Lovely being able to use swimming pool.

Partner

10/10

Exceptional

17 Mar 2026

Kathleen Manifor

Great location

Leisure

10/10

Exceptional

13 Mar 2026

Jordan

We had a fantastic stay here. The room was beautiful and the staff were so welcoming. As it was my birthday, they left a lovely card, sweet treats and a bottle of red wine in our room which was such a thoughtful gesture and really made my day. Little touches like that make all the difference. Highly recommend! Will be coming to stay again :)

Partner

8/10

Excellent

08 Mar 2026

John

Nice warm atmosphere still queues for check in

Partner

10/10

Exceptional

05 Mar 2026

Leyla

Great hotel, stay frequently for work but this was a leisure trip with family who were all really impressed with the hotel. Location is fantastic, rooms are lovely and the pool and spa is also worth a visit.

Friends_and_family Family

6/10

Pleasant

05 Mar 2026

Jeffrey

The hotel has a great gym and a very good spot, but the rooms can be a little shabby chic. Of course the location is very hard to beat.

10/10

Exceptional

21 Feb 2026

Jennifer

Staff was very kind

Friends_and_family Family

6/10

Pleasant

21 Feb 2026

Kelly

This was my third stay at the hotel but unfortunately the first time in the older part of the hotel. It was fine but the bathroom was far more dated. When you've had a great previous experience, this was a disappointment!

4/10

Poor

20 Feb 2026

Jennifer

Check in was a nightmare. The lady at the desk had to run my card three times (I think I might have been overcharged) and she kept on asking me if I had had a long day while waiting 20+ minutes to get checked in. We were then placed in a room right next to an elevator that you heard running 24 hours a day. The first night the fire alarm went off at 130 in the morning. We were told by other patrons that it was a false alarm but tried to contact the front desk several times after the alarm went off and no one picked up. We got almost no sleep the entire time that we were there and the overall stay was just disappointing.

Partner

10/10

Exceptional

19 Feb 2026

Susan Lisa Mclinden

Clean fresh room, great location friendly staff

Friends

10/10

Exceptional

16 Feb 2026

Vonni

Every aspect of our stay was excellent!

Friends_and_family Family

8/10

Excellent

15 Feb 2026

tabitha

Lovely room, lobby nice touches like water and coffee for free in lobby with fruit and biscuits. Fantastic location.

Leisure

10/10

Exceptional

15 Feb 2026

Christine

Very convenient location, lovely hotel. Good breakfast

8/10

Excellent

12 Feb 2026

Josef

Room was clean, very nice. A bit dated room and mattress was not new- that said a good experience with nice staff. I stay there for the gym, good kettle bell selection up to 24kg which is good and decent sized for a hotel and has full free weight selection as well

Business Self

10/10

Exceptional

12 Feb 2026

James

All in all this hotel is a great value - nice rooms, good facilities and excellent staff.

Business

10/10

Exceptional

12 Feb 2026

Vicky

We had a fantastic stay, we were really looked after! I mentioned it was my partners birthday and a bottle of wine, a card and some chocolates were left in the room for us.
The view from our room was amazing!

Friends_and_family Family

10/10

Exceptional

11 Feb 2026

Andrey

Amazing place for familied

8/10

Excellent

08 Feb 2026

Robert

Room good. One staff member was not.

Business