Name: Novotel London Tower Bridge
Address: Pepys Street, Tower Hill, 10, London, EC3N 2NR, GB

10/10

Exceptional

21 Jul 2026

David

Rooms clean, AC during a heat wave was a life saver. Front desk booked cab back to airport, made getting home very easy.

Partner

10/10

Exceptional

16 Jul 2026

Kelley

Our room was clean and comfortable. The staff were very helpful and friendly. I would stay there again.

Family

4/10

Poor

12 Jul 2026

Ryan

We were allocated a room

10/10

Exceptional

09 Jul 2026

Edwin

Great service. Great problem solving. Good food. Room was great other than it’s a glass wall between the bedroom and washroom so at night the washroom light lit up the bedroom waking my spouse. But all made better by the close by London Tower Castle & Bridge! Walkable eats & drinks. Great spot.

10/10

Exceptional

06 Jul 2026

Byron

Everything nice

Family_with_children

8/10

Excellent

25 Jun 2026

Vicky

The staff was very friendly and accommodating. Breakfast was great. Very walkable to all the best places in town. The tube was only a 1/2 block away.

Family

10/10

Exceptional

23 Jun 2026

Gina

Wonderful stay

Family

10/10

Exceptional

23 Jun 2026

Jaideep Singh

Nice and clean hotel. Staff is helpful.

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Mauro

Great location!

Family_with_children

10/10

Exceptional

19 Jun 2026

Harry

Easy check-in

Self

10/10

Exceptional

14 Jun 2026

Helen

Excellent check in process, polite and accommodating staff. Clean and comfortable room.

Self

8/10

Excellent

05 Jun 2026

GINNA

Staff was very helpful. I like their buffet breakfast and their restaurant. You don't have to go out after a hectic day tour. You can just eat in their hotel restaurant. Food were good and so with price. The only thing we hate was their bathroom sink. It's not draining properly. It took forever. Soo disgusting.

Family

10/10

Exceptional

03 Jun 2026

Raymond Arthur

Location was unbeatable. Staff was attentive and friendly. Breakfast was delicious and filling. Coffee was top notch.
Dislikes- only one restaurant on site, room service was iffy- one order was cancelled because “no one was working the kitchen” when we only ordered a slice of cheesecake. Also, we gave a lot of money to the hotel across the street because there was no snack bar in the hotel. That money could have stayed with Novotel.

Partner

8/10

Excellent

30 May 2026

Amanda

Good location close to several stations but not so easy to get to London Bridge Station. Several eat our and food outlets close by. Check in was seamless. There was some maintenance work noise on 2 of our 8 day stay. The room facilities are as listed. Convenient empty fridge we could use and water filling stations on each floor. Towels and beddings were good too. Reception staff were helpful when we asked for help navigating train transport disruptions on our departure date. Thank you!

Partner

8/10

Excellent

22 May 2026

Kerri

The room and location were fantastic - a little annoyed at the workmen who were there during the week drilling and making noise - at one point right outside my door. Other than that it was a wonderful stay and the staff were brilliant

Self

10/10

Exceptional

20 May 2026

Martina

Nice quiet rooms, comfortable beds. Excellent location!

Family_with_children

10/10

Exceptional

20 May 2026

Nancy

It was a very good location. London Tower is only a few steps away.
We stayed at the third floor on first night which was smaller and sink wasn’t working properly. We moved to 4th floor on second night and it was good.
Would recommend this place to a friend.

Partner

10/10

Exceptional

20 May 2026

Susan

The location was central to many London site, including the Tube access.

Partner

10/10

Exceptional

18 May 2026

Christian

Novotel was great all around!! Located in a very walkable area, right near the Underground entrance and so close to the double decker bus tour stops. Only issue was the bed was very hard, other than that it was perfect, the staff was extremely friendly and helpful! The breakfast was great at the in-house restaurant Keepers. We must’ve had the Keepers Wings every night haha we would definitely come back in the future.

Partner

10/10

Exceptional

12 May 2026

Geeta

Clean comfortable and staff was amazing

10/10

Exceptional

04 May 2026

Angela

I LOVED that there was a Brita filter water station by the lift. Soooo convenient as other hotels did not offer this in Paris

Family_with_children

10/10

Exceptional

30 Apr 2026

Keyla

Fantastic place!! Staff were spectacular and location was perfect for all of our activities! Will be returning soon :)

Partner

4/10

Poor

13 Apr 2026

Vineeta aravindakshan

The location of the property is great but the rooms are not good. The room was dusty and had a strange smell. The conditioner was missing in my room. There are water refill stations outside near the elevator which took forever to refill. For a 4 star hotel they charge to use an umbrella, which no other hotels do. The hotel is not worth the price

Friends

10/10

Exceptional

12 Apr 2026

IHSSAN

Excellent breakfast

Self

10/10

Exceptional

01 Apr 2026

Joe

NA

Partner

10/10

Exceptional

31 Mar 2026

val

Rooms are spacious and very clean. Only a few mins walk to tube station. Bar staff very nice too

Partner

10/10

Exceptional

20 Mar 2026

Pradeep

Nice stay

Business

6/10

Pleasant

15 Mar 2026

Jenna

The breakfast add on was worth the additional money, lots of different options. The room was on the small side the pull out bed was not very comfortable, it would not stay together and kept separating when my son was trying to sleep. The door to the room was impossible for me to open and close, the upgrades that had just been done, made the floor to high for the door to be opened and closed without great force, I had to rely on my son to get in & out of the room, and make sure the door was closed. I was also not a fan of the strange bathroom doors or, the somewhat frosted glass on the shower, that made me feel uncomfortable, especially since I was sharing the room with my son. Not to mention that at night if the bathroom lights were on it lit up the bedroom due to the almost clear glass. Over all the room was clean, and the staff was friendly. The hotel was in walking distance to several historical sites, and the Underground so that was nice.

Family

8/10

Excellent

08 Mar 2026

Linda

Convenient

10/10

Exceptional

07 Mar 2026

Larysa

All great

Friends_and_family Family

10/10

Exceptional

14 Feb 2026

Stephen

Perfect

Leisure Partner

8/10

Excellent

12 Feb 2026

FLORDELIZA

The beverage area was dusty. You could see the dusts on the mirror shelving unit.So we know this room has not been cleaned for awhile.
There was no lotion provided as well which was different from all the 4 hotels we have stayed in while in London, Sheffield and Bath.

We expected better on the reataurant for it was highly rated but was disappointed. One of our orders were the Madras Beef Curry and that meal was just not worth it. Such a mediocre Indian cuisine with no touch of love on the dish. I would say this meal will not even pass for 5gbp and it was 19.95. Not worth your money at all. The rest of our orders are ok specially the fish and chips and Calamari was good. The attendants and service were good too. Thank you.

Leisure Family

10/10

Exceptional

26 Jan 2026

Chris

The staff were very helpful and friendly.

Business

10/10

Exceptional

26 Jan 2026

Lauran

Great location! Great staff!

Leisure Family

8/10

Excellent

08 Jan 2026

Christina

Room were ok. Outdated but for the price makes sense. A great location!

10/10

Exceptional

06 Jan 2026

Chin Ling

It was a great experience staying at Novotel London Tower Bridge. Breakfast was good and location is perfect

Friends_and_family Family

10/10

Exceptional

05 Jan 2026

KEVIN B

Nice room.
Hospitable staff

Business

10/10

Exceptional

30 Dec 2025

Matthew

Great staff, very helpful and clean room with nice firm beds.

Friends_and_family Family

4/10

Poor

25 Dec 2025

Stephanie

Upon check in, I am presuming there was a problem with our booking as we were left waiting for around 10 mins with no communication as to what was going on.

Family room was unclean, dirty around the window to the bathroom and dirty sofa bed.
The sofa bed was uncomfortable. There is a window to the family bathroom which is directly floor to ceiling in the shower. The window is frosted however, you can see EVERYTHING when in the shower. Highly inappropriate for a room that is supposed to be a family room suitable for children. The room also had no telephone to reception, which I found very strange. There was enough coffee / tea for one cup of tea per adult and not even a biscuit to go with it - surprising when the room is costing £200 and supposed to be a 4 star hotel.

When going for breakfast, nothing was explained. We had to guess where to go for breakfast. Upon arriving at the restaurant, the lady just stared at us and said nothing. Eventually communicating we are here for breakfast, she sat us at a table, however, explained nothing as to how breakfast works. Waiting staff in the restaurant were no better, actually extremely rude. My husband was helping himself to the Buffett breakfast for staff to walk in front of him and start messing with the breakfast - whilst he is trying to get food?

Overall, the stay was nothing more than ok. I would not recommend here, nor stay here again. Definitely better hotels in the area for better value for money.

Friends_and_family Family

10/10

Exceptional

23 Dec 2025

Walter

The location is perfect and the hotel is beautiful!

Friends_and_family Family

10/10

Exceptional

18 Dec 2025

Gregory Scott

Easy check-in and check-out at Reception with friendly staff. Clean, good sized room. Excellent shower.

10/10

Exceptional

15 Dec 2025

Luis

The room was clean and modern. The beds were comfortable. Our room was right in front of the elevators and I was afraid about the noises, but I did not hear anything. The location is excellent, just a few steps from the underground and the Tower Bridge. The breakfast was very good. The restaurant was good, but a little bit pricey. Overall, it was a very good experience and it’s worth for the price.

Leisure Family_with_children

10/10

Exceptional

08 Dec 2025

Sandro

All good, nothing negative to say, nice location, clean room, kind staff

8/10

Excellent

30 Nov 2025

Giorgi

Room was ok. Dated carpets, with stains.

10/10

Exceptional

27 Nov 2025

Cierra

The room was fantastic, beds were clean and comfortable and the hotel staff was courteous, helpful, and engaging.

We enjoyed our stay at the Novotel Tower Bridge. We will definitely stay at a Novotel again.

Leisure Family_with_children

10/10

Exceptional

16 Nov 2025

Zehrid

Good and fast breakfast

Business

10/10

Exceptional

15 Nov 2025

Leslie

Spacious room and quiet. Easy access to the Tube. Staff was excellent

10/10

Exceptional

07 Nov 2025

Nancy

The front desk person, Eva, was personable and efficient.

4/10

Poor

27 Oct 2025

Alexia

Heating not working - room too cold
Asked for a heater which was provided but gave us a power cut and was very noisy - disturbed my sleep
Toiletries provided for one person only although the booking was for 2 people.
No bathrobes
Sink was clogged.

Shower was good, staff was friendly.

Leisure Partner

6/10

Pleasant

25 Oct 2025

Valerie

Hotel was too hot, not able to adjust heat. Cot bed was tiny for my son and the duvet provided didn’t cover him.

Friends_and_family Family

10/10

Exceptional

17 Oct 2025

Christine

Very close to Tower of London, Tube stations, restaurants, very quiet at night. We had a great stay!!

Leisure Family

10/10

Exceptional

15 Oct 2025

Dave

Have been to this property a couple of times now and find the rooms very nice and the staff are lovelt too.

Leisure Partner

10/10

Exceptional

15 Oct 2025

daniel

Excelent stay !!! 100 % recommend

Leisure Friends

10/10

Exceptional

02 Oct 2025

Matthew

Very clean, polite staff and a nice on-site bar

10/10

Exceptional

02 Oct 2025

Diane

Hotel staff was kind and helpful. Hotel was clean and nice. Convenient location to metro and away from a lot of tourists. We enjoyed our stay.

Leisure Family

8/10

Excellent

02 Oct 2025

Bhurima

Perfect for my business trip, location was ideal to get around.

Business

10/10

Exceptional

30 Sep 2025

N

This was out fourth time at this hotel and it was as usual very good.we asked for the same room as last year and were accommodated.

Partner

6/10

Pleasant

26 Sep 2025

Claire

No parking despite filtering for this as part of my search terms.
Staff okay. Room okay. Quite busy outside. Food expensive. All reasonable. Nothing special.

Leisure Partner

10/10

Exceptional

23 Sep 2025

Xiang

Perfect location, near tube station.

Leisure Family

8/10

Excellent

16 Sep 2025

Andrew

good location near the tube. shame they try to charge £40 for early check in. some good pubs close to the hotel with good priced food offers

Leisure Partner

10/10

Exceptional

12 Sep 2025

Judy

The location was perfect very easy to use the Uber Boat or the Underground. The staff was very helpful. The breakfast buffet was excellent

Leisure Partner

10/10

Exceptional

10 Sep 2025

Tom

Great hotel

great hotel location, near to tube stop & Tower of London. Clean room on early arrival, extremely comfortable nights sleep. all amenities you'd expect..

Partner

8/10

Excellent

01 Sep 2025

Jamie

Great location, easy access to all forms transportation.Amazing sights close by

Leisure Family_with_children

8/10

Excellent

29 Aug 2025

Jimmy

Near iconic Tower Bridge

The hotel was okay, but not much facilities in the area. Swarms of tourists at the Tower Bridge Subway Station. But very quiet at night. Decent hotels in the area.

Self

10/10

Exceptional

28 Aug 2025

Linda

We had an excellent seven night stay at this hotel. The front desk staff were personable and extremely helpful particularly Zainob and Ola. The breakfast in the attached restaurant Keepers was excellent with many options. The greeters and waitstaff provided friendly and competent service. The rooms were clean and well appointed. Location was a five minute walk to the underground tube system. Would highly recommend this hotel.

Leisure Partner

10/10

Exceptional

21 Aug 2025

William

Very Nice Place, Very Convenient for transportation,Walkable

Leisure Family

10/10

Exceptional

20 Aug 2025

Kristin

Positive experience

Leisure Family

10/10

Exceptional

13 Aug 2025

Nagaraju

Our stay at the Novotel London Tower Bridge was truly exceptional, and we wholeheartedly recommend it! Its prime location, just a stone’s throw from Tower Hill tube station and a short stroll to landmarks like the Tower of London and Tower Bridge, couldn’t be more convenient.

The hotel’s contemporary and inviting ambiance instantly made us feel at home. The staff were outstanding—warm and welcoming at check-in, with the breakfast team being particularly attentive.
A special shout-out to Bocar at checkout, whose friendliness and helpfulness left a lasting impression.

Our room was generously sized, impeccably clean, and well-equipped with a comfy bed, complimentary Wi-Fi, a mini-fridge, and a smart TV with Chromecast for streaming. The modern bathroom, featuring a fantastic rainfall shower and quality toiletries, added a touch of luxury.

The breakfast buffet was a standout, with an impressive selection of fresh, high-quality dishes, from classic English breakfast options to pastries and fresh fruit, ensuring something for everyone. The hotel’s dedication to hygiene, backed by the ALLSAFE label, provided added reassurance.

With its unbeatable location, top-notch service, and modern comforts, the Novotel London Tower Bridge is an excellent choice for any London visitor. We can’t wait to return!

Leisure Family

4/10

Poor

08 Aug 2025

Wing

The bathroom’s drainage was out of order. Water overflow to outside carpet. I stayed 5 nights. There were smell inside the room. I requested to have room change but in vain.

Leisure Family

10/10

Exceptional

04 Aug 2025

Karen

The last leg of our holiday saw us spend two nights at this lovely Hotel.
Staff were very friendly, room was clean and spacious, breakfast was delicious, as was the dinner we had on our final night.
No hesitation in staying here again

Partner

10/10

Exceptional

01 Aug 2025

Adnan

Will stay again

Great location, excellent hotel. Loved it.

Friends_and_family Family

8/10

Excellent

13 Jul 2025

Christopher

Quiet, comfortable and well equipped room. Convenient for the Tube. Perfect for a short stay. I would revisit.

Leisure Self

6/10

Pleasant

11 Jul 2025

John

What I don’t understand about the hotel is that they are totally trying to minimize costs thereby minimizing service which is the very essence of why one would choose a hotel in the first place! It is impossible to find service because they don’t have any phones to call the front desk! Let’s hide and not provide service!?!? Oh and the internet being a public system is useless to any business person. Why don’t they provide a decent internet where you can log in privately.
I had forgotten why I don’t normally stay there on frequent visits to London. Now I remember!!!!!

Business_and_leisure Partner

8/10

Excellent

28 Jun 2025

Jeffrey

Well located in an interesting area

8/10

Excellent

20 Jun 2025

Christopher

Great location. First time in London. This place is close to a tube (subway). A few pubs and restaurants nearby. Tower of London is a 3 minute walk. Restaurant /pub inside the hotel is very good.

Leisure Partner

6/10

Pleasant

18 Jun 2025

Edward

It was good

Friends_and_family Friends

6/10

Pleasant

08 Jun 2025

Melanie

Room was great but breakfast area was stressful.

Leisure Partner

10/10

Exceptional

03 Jun 2025

Onda

The location is super convenient, just a few blocks from a tube station on lines that hit all the major tourist destinations. Our room was comfortable, quite roomy (for London), bathroom, linens, towels, etc all good quality. Front desk staff helpful and friendly, and the restaurant was good for drinks or a quick meal.

Leisure Friends

4/10

Poor

01 Jun 2025

Matthew

Didn’t like having to load and access an App to ask for anything. No phone in room and had to use App to talk to reception. Had to order toilet paper on App!! Sheets never changed in 5 day stay. Had to pay forty pounds to check into room early and another 10 pounds for a later checkout (only 2 hours extra). Unannounced fire alarm drill had us walk down 6 floors to be told it was an unannounced staff exercise!!! No comms over public address system. No lotion, toothbrushes or shaving equipment in room and had to refer on App if wanted. Response to any App requests could be several hours later. Room was noisy when posted as sound proofed and Black out curtains did not fit properly so didn’t work. Breakfast was very expensive. Arrangements made in person at reception were not passed on to next shift. Won’t be staying here again.

Business_and_leisure Partner

10/10

Exceptional

29 May 2025

Paul

Great location, perefect for a stay in London near the sights

Partner

10/10

Exceptional

27 May 2025

Steven D

Great value, steps from the Tower of London

Perfect location, mere steps off the tube station at Tower Hill. A 2 minute walk to the Tower and a couple more to the Tower Bridge.

Good dining options within walking distance although the hotel restaurant service was quite slow.

The breakfast had standard hot and cold breakfast options to suit all tastes.

Nice room, very open concept with plenty of space for 2 people.

Partner

10/10

Exceptional

12 May 2025

Liam

Clean, quiet hotel in close proximity to tower bridge.

Leisure Partner

10/10

Exceptional

10 May 2025

Ian

genuinely impressive

My recent stay at the Novotel London Tower Bridge was genuinely impressive, exceeding all my expectations. Even though I booked an entry-level room anticipating a basic experience, I was pleasantly surprised by the exceptional cleanliness, modern décor, and overall comfort. The bed was particularly comfortable, complemented perfectly by convenient power points and USB sockets located at the desk area, ideal for today's traveller.

The bathroom stood out notably, spacious and impeccably clean, featuring a large shower with a luxurious rainfall showerhead. In addition to my own room, I explored two other categories—the Standard Premium and Executive rooms—which maintained the same high standard of quality.

Breakfast at Novotel was outstanding, especially my favourite choices: sausages, hash browns, baked beans, and fried tomatoes. The sausages, in particular, were a standout—lean, flavourful, and clearly sourced fresh rather than pre-packaged.

One highlight I regret not mentioning in the video is the outstanding hospitality provided by every member of staff. Their attentiveness and professionalism truly elevated my stay, showcasing an exceptional level of customer service.

Overall, Novotel London Tower Bridge earns a big thumbs-up from me—highly recommended for anyone looking for comfort, quality, and genuine hospitality in London. Additionally, its excellent location places it very close to two of London's main attractions, the Tower of London and Tower Bridge, making it id

Self

10/10

Exceptional

09 May 2025

Chris

Another great stay

Another great stay, I had the breakfast option this time and it was very nice, all staff were friendly and catered for what was needed.

Business

10/10

Exceptional

06 May 2025

Kristin

Check in early with no fee would be appreciate!

Great hotel with friendly staff. We arrived around 2p after 10 hours flying overnight and were told it would be an extra 40 pounds to check in an hour early, I think exceptions should be made because it’s only an hour. We left at 730a this morning and I wasn’t offered a refund to leave early…. There should be and needs to be more flexible to travelers!

Friends_and_family Family

8/10

Excellent

25 Apr 2025

Veronique

Few details: the shower didn’t drain and there was no conditioner in the shower… other than that all was good

8/10

Excellent

18 Apr 2025

Michael

Very good stay. No table available to have a drink and relax in evening. No phone in room. Fridge not working. Sockets on wall at dresser very hard to use

Friends_and_family Family

10/10

Exceptional

11 Apr 2025

Stalin

Great location, just a corner away from the train station and major attractions.

8/10

Excellent

06 Apr 2025

John P

Layout of room was inconvenient

Not our favorite. Sink was in bedroom area and was in the way. Separate toilet room and shower. Staff were very friendly and helpful. Also breakfast was very good.

Partner

2/10

Poor

28 Mar 2025

Ernesto

Customer service it’s insensitive and rude. My flight to London was cancelled due to that Heathrow super weird closure on 3/21 which made my vacation ruined and the management of the hotel refused to refund my money.

8/10

Excellent

25 Mar 2025

Alejandro

Nice location, breakfast is recommended because in sites around the hotel is way more expensive. Lack of amenities in the bathroom. Don´t book through Expedia because if you cancel due to grave incidents out of your control, they don´t show up accordingly. My brother had to cancel his trip because of the Heathrow fire and the hotel and Expedia charged him one full night, although I advised the hotel in advance of the unwilling cancellation.

Leisure Family

10/10

Exceptional

22 Mar 2025

Darren

Great hotel

Great hotel. Literally 1 minute walk from Tower Hill tube station. Brilliant breakfast, room really nice and comfortable. 5 minute walk to tower bridge

Friends_and_family Family

8/10

Excellent

09 Mar 2025

Peter

Great location and great staff. Tended to get sewage smells in corridor and room

Friends_and_family Family

8/10

Excellent

05 Mar 2025

Francesco

£40 to check in an hour early

Great location. Very disappointed to find that reception could not check me in an hour before 1500 but would do so if I paid an additional £40. Nickel and diming from a Hotel like this was not appreciated

10/10

Exceptional

23 Feb 2025

Stephen

Novotel Winter Run Accommodation.

On arrival the staff were friendly and very helpful and this continued for the remainder of our stay.

The double room was excellent, a good size, well equipped and clean.

Breakfast was first class.

Meals were reasonably price and the service was excellent.

The bar restaurant was informal and welcoming.

One of the best hotels I’ve stayed in for a weekend break in London.

Location was in super easy access to the transport network.

Would definitely use again.

Partner

10/10

Exceptional

09 Feb 2025

Stephen

Stayed many times and always delivers. Nice ambience and good breakfast. Perfectly situated beside Tower Hill Underground station and Tower of London itself

Leisure Self

10/10

Exceptional

06 Feb 2025

Justin

Lovely hotel with very friendly front of house staff. Easy access to tube station.

10/10

Exceptional

04 Feb 2025

Nelia

Perfect location

Leisure Family