Name: Leonardo Hotel London Aldgate
Address: Aldgate High Street, 9-13 13, London, EC3N 1AH, GB

Leonardo Hotel London Aldgate

London · United Kingdom

Aldgate High Street, 9-13 13View location

100 reviews shown

8/10

Excellent

01 Aug 2026

leeann

Room was very warm even though air conditioning was set low.

6/10

Pleasant

01 Aug 2026

Nick

Arrived at 6.30pm to find that the room wasn't ready. Check in is from 3pm, so it should have been ready. Had to wait 20+ minutes in the lobby which had no aircon and was boiling hot (34C outside on that day). Was offered 2 complimentary drinks as recompense. Drinks were either house beer or house wine. I don't drink and they didn't cover soft drinks.
Aircon is room was almost non existent.
Such a shame that it was not a great stay.

8/10

Excellent

30 Jul 2026

Rich

Solid offering, but rooms were small. Seating area in the main lobby should be updated, especially the couch.

6/10

Pleasant

30 Jul 2026

Paul

The air-conditioning in the room was really bad, which didn’t help considering the temperatures over the last week. The vents were covered in dust / mould, and the pillow cases had black spots on them after the room had been cleaned during our stay.

6/10

Pleasant

27 Jul 2026

Stuart

Carpet was stained. Plug sockets on one side of the room didn’t work so no TV when we stayed. The bed is standard double size so pretty small and also very low to the floor. Didn’t look like the photos when I booked it. Useful location right next to tube though

10/10

Exceptional

26 Jul 2026

Olga

We loved staying in this hotel and room! Looks new and very clean. Staff very friendly and the location was perfect, just next to an underground station.

10/10

Exceptional

26 Jul 2026

Sarah

Nice clean room, ideal for exploring London. Staff were lovley

Friends

10/10

Exceptional

25 Jul 2026

Richard

The hotel is conveniently located next to Aldgate underground station, rooms are very comfortable excellent shower pressure very clean will restart there again.

4/10

Poor

25 Jul 2026

matthew

Rooms were loud and the curtains were insufficient to keep light out, staff were average and the wait staff in the main restaurant actually rolled their eyes at us when we asked to sit outside (even though others were too) we also weren’t allowed up to the roof top bar as we were wearing flip flops (it was 28 degrees) and as we were leaving, a group of girls were allowed to stay despite all of them wearing flips flops. Poor experience all round. Would never go back.

4/10

Poor

15 Jul 2026

Tanya

Neverending spam via Expedia, email and text. I blocked the hotel on email and declined to give my email at check-in, but I'm still getting random emails from sections of the business. This has been so relentless that I wouldn't contemplate staying in another Leonardo hotel, despite the hotel itself being fine.

Self

10/10

Exceptional

13 Jul 2026

Anthony

Great place and great location, really comfy beds!!

10/10

Exceptional

11 Jul 2026

Sahilpreet

All good and nice All good and nice All good and nice All good and nice

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Emma

Clean room, nice bed and air conditioning was well needed in the heat wave. The staff we friendly upon check in and check out. They have somewhere to store luggage too. I had room service which was nice although it was tricky to order as I have specific dietary requirements and the person taking my order took a while to understand what I wanted. Saying that, my order arrived quickly and was correct. The food was very nice and big portion. I would definitely stay here again.

Self

10/10

Exceptional

07 Jul 2026

Pierre-Andre

Very well located hotel with oldish modern boutique feel from a while ago. That said, the rebranded hotel has a good vibe and rooms are confortable and spacious for London. Perfect for business new the insurance hub without the overwhelming vibe of the big bands.

Self

2/10

Poor

04 Jul 2026

Harkaran

We had a junior suite for the weekend, the room itself was very clean cannot fault. However, we were on the 13th floor and the lifts were not working- no sign was up. I had to carry my 3 year old child down 13 flights of stairs! I was unable to access any of the floors on the way down to ask for help. I was in absolute agony the end of it. When I got down, and told the receptionist her response was merely ‘sorry’ and she continued helping others. The duty manager had apologised and offered us complimentary room service to apologise- however, none of the things that were on the menu in the room were available. We have been staying at the hotel for many years and unfortunately this is the worst service. It’s really sad.

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Mark

Great locally and easy access to London.

Partner

4/10

Poor

02 Jul 2026

Jorge

Broken elevators, broken air conditioners in lobby, no hot water for more than a day, and walked out of restaurant after waiting for 15-20 minutes without a waiter coming to the table, saw a manager/supervisor admonishing an employee in the lobby in front of guests. Room was good and housekeeping staff was great but stay was very disappointing.

Self

8/10

Excellent

02 Jul 2026

Rachel

No USB plugs which is essential. The iron is very basis and dated. Air conditioning is good, room was quiet and hotel centrally located

Business Self

10/10

Exceptional

29 Jun 2026

Amy

We stayed one night. Perfect location to get to Wembley via Aldgate.
Aside from that the hotel itself and our room was clean and had everything we needed.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Karen M

Love the location close to major transportation, walking distance from several restaurants

Friends

10/10

Exceptional

27 Jun 2026

Khalifa

Very clean rooms and helpful staff

Partner

2/10

Poor

27 Jun 2026

Farzam

DO NOT STAY HERE.

As I arrived their elevators were broken. All 3. Had to haul my luggage up the stairs.

The stairs…very strong smell of asbestos. This must be a health hazard..

3rd day, they lose all power…in the middle of the heatwave…no AC, no electricity no one at reception had anything helpful to say. Tried to talk to manager and she basically went to the back office and closed the door with all the guests standing in the lobby waiting for her answer. Absolutely ridiculous.

Last day, all elevators went out again lol I wish I was making this up. Had to haul my luggage down the stairs now..

I’ve stayed in some dodgy places in the world not that picky but this was just another level. Do yourself a favour and spend your hard earned money literally anywhere else.

Self

10/10

Exceptional

22 Jun 2026

Yukari

The location was excellent, right in the center of the sightseeing area. A beautiful old historical church was right next to the hotel, and the river was also nearby, so it was easy to take a river cruise. Many museums were on the same street within a 10-minute walk, and the Berlin TV Tower was only about 5 minutes away. The hotel was clean, with a nice modern design. The restaurant also had very good food.

10/10

Exceptional

19 Jun 2026

Anwuli

Comfortable bed. Clean room. Great location and helpful staff.

Self

6/10

Pleasant

19 Jun 2026

Jenine

We had 6 rooms our flights arrived early hotel did not accommodate early check in and when it was time for check in there were parties in our group that had to wait until 5:30/6:00 pm when we all arrived together.

Family

10/10

Exceptional

17 Jun 2026

Zachary

great stay ad great access to the underground

Self

8/10

Excellent

16 Jun 2026

Nevaeh

The hotel itself is exactly to be expected. Clean room, clean bathroom, and looks exactly like the pictures. The front desk allowed us to check in early, which was super helpful after an 8 hour flight from the states. My only complaint isn’t with the hotel itself, but with their procedures regarding the independent (but attached) rooftop bar. We were borderline harassed by staff associated with this rooftop bar any time we tried to enter our hotel. We are younger, so I guess we fit their clientele profile. We were asked every single night if we were guests multiple times, and we were prohibited from entering an elevator to go to our room because they incorrectly assumed we were trying to access the rooftop. We started approaching the front door to the hotel with our keys in hand, and we were still stopped and questioned. While I enjoyed the hotel, I would encourage them to come up with a better process to welcome guests to the rooftop without harassing guests.

Friends

4/10

Poor

23 May 2026

Kennedy

Poor room service. Just laid the bed and dipped

Partner

10/10

Exceptional

20 May 2026

Christopher

Clean room friendly staff. Would stay there again.

Family

10/10

Exceptional

19 May 2026

Jari

Clean , comfortable and convenient location :)

8/10

Excellent

19 May 2026

Murray

1 night stay here and it was good. Transports links with bus station opposite and underground next door made getting about easy. 1 down side for me, the bed. It was clearly 2 singles put together (which is a standard hotel feature), but the gap in the middle of this bed was noticeable and during the night I felt like I was falling into the middle. Rest of room, bathroom, safe, AC, TV etc all fine

Business

10/10

Exceptional

18 May 2026

Con

Great location and although next to train station very quiet. Restaurant was good and a few bars at the property. Returned so I like it

Partner

8/10

Excellent

15 May 2026

joanne

Good location. Clean room

10/10

Exceptional

26 Apr 2026

Michael

Convenient location next to Aldgate station . Rooms were very comfortable

10/10

Exceptional

23 Apr 2026

Jalen

Our room was perfect for a cozy week stay in London. Service was great and the staff was very knowledgeable about local activities. Special shout out to PRINCE and Sandeep for singing to my new Fiancé in celebration of our engagement! We will definitely be staying here and dining again on our next trip to London! Thank you fellas for a memorable time!

Partner

8/10

Excellent

23 Apr 2026

Biana

i love the location and my room. The bar area was amazing and drinks were great, pricey, but great. This hotel is steps away from the tubes, so you can easily travel. A lot of the shops and food around that is in walking distant. The only think about the stay was my shower drain was stopped up, and it took them a while to fix it.

Self

6/10

Pleasant

22 Apr 2026

Samantha

It’s a great hotel but there’s a horrid smell of sewage outside to the right of hotel and that could be smelt in our bathroom, especially in the night / early morning.

No milk, no shower gel supplied, yes I should have gone down to reception but couldn’t be arsed!

Also if booking through hotel.com - requests don’t go through eg, we asked for a quiet room away from lifts, then was given a room opposite the lift door! They did sort it, but shouldn’t have happened really.

Positives - great location? Great Sky Bar

Partner

8/10

Excellent

19 Apr 2026

Katie

Few snagging in the room needs addressing, wardrobe doors did not close fully, the way curtains were hung let in light through gaps

Partner

10/10

Exceptional

13 Apr 2026

Nigel

Air con worked fine, no issues.
Not many shops nearby but plenty of bars, cafes and restaurants. Really close to Aldgate tube stop.

8/10

Excellent

13 Apr 2026

Balaprakash

We asked the sofa bed to be made and they opened it and left all the bed linen for us to do. Not what I would expect from this hotel as service. It needs to be better

10/10

Exceptional

12 Apr 2026

Jim

The room was quite spacious

Self

10/10

Exceptional

08 Apr 2026

MILLAD

Good place to stay tower bridage 7mins walk breakfast places you have Grounded its fully halal, there have many fast food places to eat good place to stay

Partner

10/10

Exceptional

07 Apr 2026

Simon

Great sized room for London

Business

2/10

Poor

07 Apr 2026

Celida

Horrible hotel

Family

10/10

Exceptional

06 Apr 2026

Karen

We stayed at the Hotel Saint for the second time.
It is a beautiful hotel ideally located next to Aldgate tube station.
We were allowed an earlier check in at noon and offered an upgrade to a suite on the 13th floor.
We had amazing views of the London skyline.
We had cocktails at Jin Bo Law an independent bar on the 13th floor with photo worthy views.
We didn’t eat in The Cardinal restaurant this time but have eaten in there twice and it is excellent food.
I would recommend this hotel for a short stay in London for its high quality decor, excellent facilities and proximity to the river Thames.

Partner

6/10

Pleasant

06 Apr 2026

Myla

I’ve stayed at this hotel several times (at least 6 times) over the last 3 years, every time I’m in London. Unfortunately, I’ve noticed over the last year the decline in quality.

The location is great, next to Aldgate station and just minutes away from Liverpool station. It’s also a short walk down to the river or over to Spitalfields Market.

In the rooms, the bed is extremely comfortable and there’s a lot of room for all of your things. They also have some nice amenities for your convenience and a small fridge, perfect for keeping drinks cold.

During this last stay, 2 of the 3 elevators were down for a portion of my stay. Also, my shower was lacking water pressure (I think the unit needs to be properly cleaned due to calcium build-up) and it didn’t heat properly. Also, I noticed on my last two stays that there’s an odd smell that resonates from the shower drain that’s quote off-putting. The choices and quality of room service has also gone down. During a stay in October, they completely forgot about my order and it took several calls down to the front desk and the restaurant to get resolved, which was really disappointing.

I really want to love this hotel like I used to, but I may have to look into staying elsewhere in the future.

4/10

Poor

31 Mar 2026

Karen

Having 2 out of 3 lifts out of order was not good on a busy Saturday night, had quite a wait to get to 8th floor with groups coming in to the roof top bar. Had requested a twin room for myself and my sister but was given a double room. The receptionist said we had a x2 upgrade worth £90 with a massive king size bed and great view. In fact, it was a standard double and the view was a busy main road. It would be helpful for rooms with 2 people to have more milk sachets available, we asked reception and were told housekeeping did not start until 8am, The breakfast was excellent.

2/10

Poor

30 Mar 2026

Kelly

On arrival we were told we had to make a deposit but the front desk was unsure why this had to happen. We have never had to do that in a hotel before and the room had already been paid for in advance. In need of upgrading and a lot of TLC. Scratches on the woodwork, a part of the shower fell off whilst I was showering. We didn’t use the additional facilities however, when I went to look at the bar upstairs, there was so much cleaning equipment and cardboard in the doorway I thought I had come to the cleaning cupboard! As I popped my head through the door the bar was quiet and unkempt. It definitely needs redecorating.
The room came equipped with bottled water, tea and coffee and milk. As we were in London for special events, we requested the room be tidied and refreshed with water, tea (after a hectic day) and fresh towels. This happened the first night however, on the second night, this wasn’t done and yet the bed was made. At one point on the second night, a cleaner tried to get into the room when we had returned and said they wanted to check the room had been done. Very unusual in the early evening and made us feel uneasy.
We asked for tea and milk to be brought up to the room which also never reached us.
Furthermore, an additional amount was attempted to be withdrawn from my partner’s account when we had reached home… we called for an explanation which was described as a ‘glitch’ however it had not been the account that paid for the hotel.
Overall disappointing.

Partner

10/10

Exceptional

30 Mar 2026

Andy

Nice cafe over the road

10/10

Exceptional

30 Mar 2026

Ivy boon siong

Excellent service and pleasant front desk staff

Business

6/10

Pleasant

20 Mar 2026

Daud

No parking

Partner

10/10

Exceptional

16 Mar 2026

Jessica

Great location, nice amenities and friendly staff.

8/10

Excellent

12 Mar 2026

James

Great hotel situated in heart of city. Only minor fault was a lack of staff at breakfast which meant service was very slow.

10/10

Exceptional

10 Mar 2026

Mary

Good location right next to Aldgate tube station. Lovely hotel, very clean and great staff, extremely helpful. Food choices are not great and the worst chicken club sandwich I have ever had. Free bottles of water is great. This is located in the city so you need to bear in mind a lot of places are closed at the weekend, but you can find enough options in a 10 minute walk. Close to the Gherkin.

10/10

Exceptional

09 Mar 2026

David

Good

Partner

10/10

Exceptional

04 Mar 2026

Jessica

Stayed for one night and had a perfect stay. The bed was big and super comfortable, and the room itself was really spacious. The location couldn’t have been better — right next to Aldgate station, which made getting around so easy (I had a private dinner at a restaurant in Fenchurch street which was a 5 min walk from the hotel).

The bathroom was also impressively large and had a ring-light mirror that was perfect for selfies! I’d definitely stay here again.

Self

8/10

Excellent

02 Mar 2026

Georgia

Room was clean & comfortable. Great location for Liverpool Street & right next to Aldgate station. Lots of options for food/drink nearby. Staff friendly.

Partner

10/10

Exceptional

26 Feb 2026

Simon

Clean modern room, great location, polite staff all at a bargain rate for a London hotel.
Will stay again.

Partner

10/10

Exceptional

26 Feb 2026

Phillip

Really clean room, very conveniently located, and exceptionally helpful staff at both the front desk and in the restaurant.

10/10

Exceptional

22 Feb 2026

Pritpal

Clean room, amax

8/10

Excellent

19 Feb 2026

Yonnette

Hotel needs updates and walls painted

Self

10/10

Exceptional

18 Feb 2026

Debra

Courteous staff. Clean rooms. Easy access to public transport.

10/10

Exceptional

18 Feb 2026

Debra

Very close to the Circle line. We had 2 rooms here for 2 nights and it was a very pleasant stay. The rooms are small, but bedding is nice and beds are comfortable. Rooms were clean and customer service was excellent! Would happily stay here again.

Family

10/10

Exceptional

15 Feb 2026

Sebastian

Stay was really lovely, went above and beyond for me and my partner. We even got an upgrade. Staff were fantastic. Despite the fire alarm going off at 2am (which is out of their control) i wouldn’t fault the hotel. will 100% stay here again. Thank you to the staff for going above for us.

Partner

8/10

Excellent

14 Feb 2026

Vanessa Vitoria

The room was very cozy and had an amazing bed. The downside was that there was only one socket behing the TV so were unable to connect our Fire sctick and the TV had no added apps such as Netflix. The other negative was outside of the hptels contro,the fire alarm went off the whole night.

Friends_and_family Family

10/10

Exceptional

13 Feb 2026

james

Very good hotel and excellent location. Right next to the Tube and Bus station.

10/10

Exceptional

02 Feb 2026

Damian

Great room , good views excellent service

Leisure Partner

10/10

Exceptional

01 Feb 2026

Alison

Spotless room, great amenities, lovely comfy bed, extra touches such as complimentary water, nice selection of tea & coffee. Friendly helpful staff, super hote.

Leisure Partner

8/10

Excellent

31 Jan 2026

Aboubacar Sidick

Overall experience was great

Leisure Self

2/10

Poor

24 Jan 2026

Daniel

hotel was average at best. was charged twice for the room, which if you google the hotel they do frequently. when you call they don't answer the phone unless you select the option for a new reservation. strange that. then they say they will call you back which they don't. then when you threaten to take it further they tell you they have sent you back your4 money which they haven't

10/10

Exceptional

23 Jan 2026

Nancy

Stayed here on a few occasions, great value for money, location and friendly and helpful staff. Rooms are clean and have everything we need.

Leisure Friends

10/10

Exceptional

21 Jan 2026

Cheuk Ying

Like the gym they have

Leisure Friends

10/10

Exceptional

20 Jan 2026

Patrick

wonderful stay, staff always great

10/10

Exceptional

20 Jan 2026

Rachel Thea

This was my second stay here and I would definitely recommend! Staff are just wonderful and the hotel itself is lovely

Leisure Self

6/10

Pleasant

18 Jan 2026

Igor

Room was ok, cleaning could be better especially in the bathrooms, AC had issues. Restaurant very overpriced for a small portion English breakfast.

Friends_and_family Friends

6/10

Pleasant

17 Jan 2026

Amanda

The room was clean and had a great view, however our bed was so uncomfortable I left with a bad back. Breakfast was tasty, however not much of a choice, would be good to have some cereals available as not everyone likes cooked. The room also only had 1 cookie and 3 teabags to last us for a 2 night stay for 2.

Partner

10/10

Exceptional

14 Jan 2026

George

Great welcome and a nice hotel. No coffee on the room (think it was simply missed) but otherwise a great stay.

Business Self

10/10

Exceptional

12 Jan 2026

Tracy

Fantastic hotel in a great location!

Friends_and_family Family

10/10

Exceptional

12 Jan 2026

Kevin

Brilliant location next door to Aldgate station. Nice modern hotel, very clean. All staff that we dealt with were great. Was offered an early check in too which was great as allowed us to freshen up and go explore the city sooner.

10/10

Exceptional

10 Jan 2026

Christopher

Room was fantastic staff very friendly restaurant was amazing would recommend as one of the best hotels I have used in London

Business Self

6/10

Pleasant

07 Jan 2026

Julia

Room very clean. Bed very comfortable
Negative. Woman in restuarant for breakfast was appalling and needs training in customer service. She look miserable, asked her a question and had to remind her. She was extremely negative and came across that she really did not want to be there. Not great impression for this standard of hotel.

Also need to have more than 1 tea bag in the room. And ensure more than 1 lift is working (2 lifts out of action) and had to wait 17 minutes for the lift to come to 12 floor. Not acceptable. I stop in this hotel a lot and it was not great this time. Such a pity

Business

10/10

Exceptional

02 Jan 2026

Ana

Amazing hotel with super friendly staff and good service

Leisure Partner

10/10

Exceptional

30 Dec 2025

Favour

The staff were very pleasant and provided excellent service.

Leisure Friends

10/10

Exceptional

29 Dec 2025

Adwoa

Everything was perfect

Leisure Family_with_children

10/10

Exceptional

28 Dec 2025

Scott

Great service and a lovely hotel to stay! Would stay again.

10/10

Exceptional

27 Dec 2025

Scott

Our stay was amazing. Will absolutely be coming back!!

Business Self

10/10

Exceptional

25 Dec 2025

Akram

Nice

10/10

Exceptional

24 Dec 2025

Kristina

well located, clean rooms, and very friendly staff

Leisure Family

10/10

Exceptional

23 Dec 2025

Damecia

Room and staff were absolutely amazing!

Leisure Friends

6/10

Pleasant

23 Dec 2025

Tori-ann

The guest check in was nice. However the cleanliness of the room was not good at all for a hotel. It lacked a fresh scent when walking it smelled like old people. The walls were dirty and the bathroom you can see the corner were not cleaned properly. I should of taken pictures. It was an okay stay. Hopefully Hotel saint can repaint the walls and smells of the room.

Self

10/10

Exceptional

23 Dec 2025

Abdul-Ahmed

Enjoyed my stay

8/10

Excellent

22 Dec 2025

Mohammed Azmathullah

Yes shops nearby.

Partner

10/10

Exceptional

20 Dec 2025

Stacie

The room was spotless. Nice place.

10/10

Exceptional

19 Dec 2025

Dennis

Bright spacious room. Beautiful hotel. Helpful staff, especially the manager.

Friends_and_family Family

10/10

Exceptional

17 Dec 2025

KASHMIRA

The stay was very pleasant and the hotel is in a great location. The rooftop bar has a good vibrant atmosphere.

Leisure Self

10/10

Exceptional

16 Dec 2025

John

Great location, next door to Aldgate and lots of services nearby.

Friends_and_family Friends

10/10

Exceptional

15 Dec 2025

Gary

Perfect stay and great location. Room was lovely

Business

10/10

Exceptional

14 Dec 2025

Anab

Great

Business

10/10

Exceptional

13 Dec 2025

Barry

Location, staff, room all excellent

Partner

8/10

Excellent

13 Dec 2025

Bryan

Good hotel. Rooms are nice but a little small. Disappointed in the early close of rooftop bar on most nights and overcrowding (and no reserve for guests) on Thursday nights. We were turned away.

Business