United Kingdom
, London 
Keiron
The accommodation was fine and served us well, and it’s a very handy location. It was good value for money in that respect. Just don’t accidentally leave anything behind in the apartment, as it’s nigh impossible to communicate meaningfully via the Bob W WhatsApp account. I realised after we left that I’d left my electric toothbrush in the bathroom, so the next day I messaged via WhatsApp to ask if the cleaners could put it somewhere safe so I could collect it next time I was in London. But this was pretty hopeless — at first I was communicating with a chat bot, then they put me in touch with an anonymous person from the “local team”, who said they would ask the housekeeping team and they would keep me updated. But they didn’t, and when I chased them up a couple of weeks later they said they had messaged me to say the toothbrush couldn’t be found. But I didn’t receive any such message, and in any case I know I left the toothbrush there so it’s strange that it couldn’t be found. So, I’d suggest Bob W stop using chat bots, and employ cleaners who are, shall we say, better at finding things.
