Name: Vilenza Hotel
Address: 38 Newark Street, London, E1 2AA, GB

6/10

Pleasant

21 Jul 2026

mat

It’s cheap(ish) that’s about where it ends I’m afraid

Self

8/10

Excellent

18 Jul 2026

Thomas

Staff excellent very polite and helpful .property dated and outdoor do with refurbished on entrance our room was small but very clean and en suite was new .

Friends_and_family Family

8/10

Excellent

17 Jul 2026

Ahmad

Clean and tidy, no issues with sleep, quiet. Shower didn't get hot

10/10

Exceptional

16 Jul 2026

Nasreen

Nice hotel, clean. Good location only stayed one night

6/10

Pleasant

15 Jul 2026

Georgina

The hotel was in the perfect location for our needs. Lovely staff, very friendly.
Room was big, decor as per internet photos.
Only down side was no hot water in bathroom, water was tepid, otherwise fine.

Partner

4/10

Poor

07 Jul 2026

ghulam

Very expansive as compared to what we got one small room with four bed . Don’t worth the money we paid around 500 dollar per night

10/10

Exceptional

04 May 2026

Sarah

The lady who checked us in was very friendly, especially with our late check in. It was all very quick. The room itself isn't the most modern room you'll get, but it was very convenient, very clean, very spacious, and has a very comfortable bed. Another lady checked us out the next day and that was quick and she was also very friendly. Overall I would definitely stay here again and recommend this place to people who want to be close to the centre and want convenience.

Partner

8/10

Excellent

17 Apr 2026

Brian

An affordable bargain. Very close to railway station and tube station and hospital. Nice and helpful staff. I’m 75 and had no problems, but if someone has mobility issues, then the stairs and steps would be an issue there. Overall, we were happy choosing this hotel.

8/10

Excellent

26 Feb 2026

paul

Staff great as always

10/10

Exceptional

25 Feb 2026

Ruth

Great location! Brilliant hotel!

Self

2/10

Poor

11 Feb 2026

Rosa

The photos are deceiving. The rooms are not available when checking in. Carpets are dirty. The bed only fit one person. The room was a Sauna and the hotel controls the heating. It was over all a MISERABLE stay and I wanted to check out as soon as I saw my room, but I was traveling alone and never been to London. I did not know where to go. I do not recommend this hotel at all

Leisure Self

10/10

Exceptional

19 Jan 2026

India

Lovely staff

Business

8/10

Excellent

10 Jan 2026

Mohammad

Was good hospitality

8/10

Excellent

17 Dec 2025

Paul

Staff great. Looking forward to using the hotel again

8/10

Excellent

14 Dec 2025

Karlene

Clean comfortable room. Lovely and quiet, short stroll to tube station. Very friendly staff. Furniture dates but clean and adequate. Only downsides were awful smell from plumbing in the bathroom, lack of pressure from the shower, which also was either scalding or freezing. Would definitely return though, fantastic value for money.

Partner

6/10

Pleasant

05 Dec 2025

Leah

The room was very small. Although clean. Not good if u have any mobility problems. Staff was kind and helpful.

Friends_and_family Family

8/10

Excellent

23 Nov 2025

Mike

Picking a random small hotel in London is always a lottery. The Vilenza was a good pick: clean and well-run and good value. There was a full-size fridge in the room (bit of overkill for my pint of milk!). The bed was comfortable and the shower hot. The stairs are steep but the duty clerk insisted on carrying my case. I will stay there again if I need to be in that part of London.

Self

8/10

Excellent

22 Nov 2025

Siobhan

Short walk to underground, friendly staff, decent size room, roomy shower , overall very good

Friends_and_family Family

10/10

Exceptional

20 Nov 2025

Natalie

Very good 1-night stay at the Vilenza Hotel. Great value for money, room was warm, comfortable and spacious for London.

Excellent location for Whitechapel Station, Spitalfields, Shoreditch, etc

Business

6/10

Pleasant

13 Nov 2025

Peter

Room was OK, but quite worn. Plug sockets detatched from wall, heavily worn fabrics on arm-chairs in room, shower controls reversed and mattress badly stained

Business

10/10

Exceptional

07 Nov 2025

Ella

We had the best day in the hotel recently, Efer was very fun and made us feel very welcome, room was perfect and a good price, thankyou we’ll be back!

8/10

Excellent

30 Oct 2025

Stephen

Cheerful welcome. Well appointed room.

8/10

Excellent

29 Oct 2025

Najma

Been here a couple of times. It's a decent place to stay for work trips which is what makes me return. Unfortunately there was a power outage during my last stay that lasted for a couple of hours (not the property's fault) but it was an inconvenience nonetheless

Business Friends

10/10

Exceptional

03 Oct 2025

Faye

The staff were incredibly helpful, very pleasant. The buidling was very different to what was expected. The stairs were a bit small and seemed a bit dangerous, the carpets could do with changing.

Leisure Family

10/10

Exceptional

02 Oct 2025

Matthew

Great stay, cosy room, clean and quiet. Perfect for a few nights away.

Self

6/10

Pleasant

26 Sep 2025

Ian

Very poor reception service - left waiting outside property.

Business Self

2/10

Poor

20 Sep 2025

Lara

Room was very dirty, dubious stains everywhere on carpet, furniture, hair in shower...etc. The area around the place is referred to as \"jack the ripper land\" by locals. Hotel knows this and sticks to their no refund policy with tight fists. Avoid.

Leisure Family

10/10

Exceptional

14 Sep 2025

ANTONIO

Decent stay at a great price. A stone throw away from the hospital

Leisure Self

10/10

Exceptional

08 Sep 2025

Matthew

The hotel had some decent reviews online for the price point so we booked here. And honestly, the service from Efe as soon as you walked through the door made it feel like a home from home. He was very friendly and helpful and it was a pleasure staying.

Partner

10/10

Exceptional

26 Aug 2025

Verified traveler

Fee, the manager, was really kind and extremely helpful.

Friends_and_family Family

8/10

Excellent

22 Aug 2025

Verified traveler

A good place for a family

Very friendly staff. A decent hotel run with true hearts. Enjoyed my stay in a quiet corner of a busy city centre. Very conveniently connected with public transportation and even on foot.

Friends_and_family Family

10/10

Exceptional

19 Aug 2025

Angelica

Small but good

Leisure Family

4/10

Poor

14 Aug 2025

Saghar

.

4/10

Poor

17 Jul 2025

Lorena

It's close to Whitechapel station so it's conveniently located. The staff were friendly and helpful, they gave me a hand with my bag. My room was spacious, but the furnishings were quite tired, the carpet especially. It also didn't feel as clean as I would've hoped. The kettle was outside the room in an adjacent space. Overall it's fine for one night, but wouldn't recommend for longer.

Business Self

8/10

Excellent

11 Jul 2025

Christian

Unique and enjoyable

Very nice and lots of shops in this friendly neighborhood.

Friends_and_family Family

2/10

Poor

05 Jul 2025

Soroush

Gushing water outside of our room the entire night and although the manager was aware, he did not make a change. We had to check out of the room the next day. Contacted the manager multiple times about the cancellation, but he never reached out. After reaching out to Expedia, he informed them that I would be charged for the entire five days of stay. This is at best a one star hotel.

Leisure Family

8/10

Excellent

25 Jun 2025

Don

Good overnight stay.

Generally a very good overnight stop. Room was very new and clean, but a bit hot.
Will use again.

Friends_and_family Family

8/10

Excellent

22 Jun 2025

Megan

Lovely property, layout is a little odd. Basic facilities, only 1 fan in a triple room- would have benefited more if the room was cooler. Double bed was okay for comfort, single bed was uncomfortable- as you could feel the poles underneath but all in all an okay place to stay but I would only stay for a short trip.

Friends

10/10

Exceptional

18 Jun 2025

Jane

The staff at this hotel are lovely and genuinely care about their hotel. I felt welcomed and it was exactly what it is shown as, a 3.5 star hotel great for just a night or two. The decor is somewhat dated and a bit old but amusing In a way! Nice atmosphere and great if you’re visiting or working nearby

Self

10/10

Exceptional

10 Jun 2025

Suzanne

Convenient location, just a short walk from Whitechapel tube station. Our room was a good size, with a little balcony attached to sit outside when weather behaving itself. Clean place, comfy bed, room had lots of extras (fridge, fan, microwave, hairdryer), good value for money, staff super friendly & helpful. Would stay again.

Partner

2/10

Poor

27 May 2025

Badr

Not that good

Business

6/10

Pleasant

26 May 2025

Andrew

Crucible stay

The overall stay was good, very friendly and accommodating staff. Place was very clean and presentable.
The small single beds too stiff, and quite uncomfortable however the double was great.

Friends_and_family Family

8/10

Excellent

25 May 2025

Daniel

Really helpful receptionist

8/10

Excellent

24 May 2025

Raúl

We were really comfortable at the Vilenza hotel. The place is very quiet and you will have a great night sleep. It's also located near Whitechapel underground which makes it easy to get anywhere. The neighborhood is not the best but we did not feel unsafe. Good bang for the buck

Leisure Partner

10/10

Exceptional

30 Apr 2025

Ana Maria

Very good location. Lovely staff. Thank you!

Leisure Self

10/10

Exceptional

30 Apr 2025

Joseph

Good

6/10

Pleasant

22 Apr 2025

Chiara Julia

I travelled with my parents. The room we stayed was not as shown in the pictures on the website, it was a different location. It was affordable with all the necessary amenities. It was clean and towels were changed every day.

Friends_and_family Family

10/10

Exceptional

18 Apr 2025

Rochie

Excellent staff very friendly

Business

10/10

Exceptional

13 Apr 2025

Chrissy

The hotel and staff were lovely. A lovely weekend break.

Leisure

2/10

Poor

11 Apr 2025

Rhonda

Our stay was severely disappointing, primarily due to blatant false advertising. Upon arrival at the hotel, we were informed that our room was not located in the main building, requiring an inconvenient drive to a separate facility. What awaited us was far from the advertised experience. The room resembled a prison cell, a stark contrast to the images online. The sleeping arrangements were cramped and impractical, forcing us to climb over a double bed to access the bunk bed – a completely unexpected feature for three adults, and one that was deliberately omitted from the promotional photos. Communication with the front desk proved difficult due to our remote location. While the bathroom was adequate, the lack of soap was a basic amenity that was surprisingly absent. Based on this experience, I cannot recommend this hotel due to its misleading advertising and subpar accommodations.

Leisure Family

8/10

Excellent

08 Apr 2025

Jean

London turism

Perfect Staff and a good place to stay.

Friends_and_family Family

4/10

Poor

07 Apr 2025

Sarah

The bathroom was clean but not the bedroom. The fridge and kettle were broken. The kettle was making sparks when we tried to use it which we pointed out on day on, but although they said they would fix them, they didn't. They said there would be housekeeping but no cleaning took place. When we came back to the hotel in the evening, our key card did not work anymore and there was no one at reception. It took long to get hold of someone on the phone who then had to come and let us in.

Leisure Family

10/10

Exceptional

01 Apr 2025

amalia

My Family and I stayed at Vilenza Hotel and we had an EXCELLENT stay. Staff was amazing, Location was super convenient and we had everything we needed. Highly recommend Vilenza , Efe was fantastic

Leisure Family_with_children

4/10

Poor

20 Mar 2025

Adam

Feels like a tired hostel

Truly misleading pictures. As I saw in other reviews - it feels nothing like a boutique hotel but more like a tired hostel.

The receptionist was very nice and welcoming during check in.

The studio room was in the basement. Large, clean…ish. Somewhat depressing but ok for one, short night stay.

The price tag and the pictures suggest a hotel of completely different quality though, so ready yourself for a mild disappointment.

10/10

Exceptional

19 Mar 2025

Ahmed

Great little place

Comfy bed, clean room and perfect location

Business

10/10

Exceptional

16 Mar 2025

Paul

Friendly, Pratical and very well priced Hotel

Helpful Staff. Great location for my work at the Royal London Hospital.

Business

8/10

Excellent

14 Mar 2025

Daniel

A nice stay and good price

Business Self

10/10

Exceptional

12 Mar 2025

Ezriel

Highly recommended

Great find! A very comfortable, clean and conveniently located hotel close to transport links at the heart of the historic Whitechapel district. Excellent service (thanks Adam!) and good value for money. Overall, highly recommended.

Business

2/10

Poor

12 Mar 2025

Cormac

Just 'No'.

At check-in - I was asked to go to their 2nd building - a 5 minute walk away - to a room over a Turkish restaurant.
It looked nothing like the room online that I thought I booked, it was just an old a room in an old building where I went on to spend a sleepless night due to the noise from occupant of the room next door - sounded like he was a resident of the old building, not a guest.

Business

4/10

Poor

27 Feb 2025

My

Cheap but very basic

Had to have a ten min walk from reception to another apartment. 230 commercial road. Room wa cold and hostle like. It was cheap but nothing like the pictures and the reviews can’t be for this room.

Business

8/10

Excellent

30 Oct 2024

Alishe

Good spot when looking for a comfortable hotel near the station. Good neighborhood. Great food and market choices around as well. Not really loud there either. Comfortable beds, Id say, but nothing spectacular. I will say, the amenities are more than what i was expecting, which really made the place better. The only thing I wasnt a fan of was the wall paper peeling off of a corner at one point. This didn't affect my stay there, just made me give extra thought on how I may view rooms when advertised and pricing. As this place is somewhat expensive, that's not a great look. Even so, I'd recommend the place still mainly because of its convenience, quiet area, the amenities, and cleanliness

Leisure Self

8/10

Excellent

29 Oct 2024

Jan

Great time with amazing staff!

Leisure Self

10/10

Exceptional

16 Oct 2024

Simon

Great stay

4/10

Poor

26 Sep 2024

Giles

Not a good hotel. Felt more like a hostel than a hotel. The front door gets locked in the evening and the phone number for reception did not work. I could not get in and was lucky that a guest let me in.
The rooms are very basic with uncomfortable beds, pillows, and bedding.

Business

2/10

Poor

18 Aug 2024

Rouyeen

Old, cheap and cramped.

8/10

Excellent

28 Jul 2024

Alice

Convenient and affordable

Leisure Family

4/10

Poor

20 Jul 2024

dan

Not a luxury hotel

Booked this hotel to be near the London Tower which it was. This was to be a luxury hotel but it definitely was not. We were traveling with the family and had thirteen bags which they saw when we did an early bag drop. When our room was ready they put us in the basement. The basement room had no elevator to get down to it. Instead we had to carry all 13 suitcases down tiny little steps. It was a hot day for London close to 99 degrees. The room we were given had not windows safe to open and no air conditioning. We roasted in the room. It only had one fan for two separate rooms. The pillows were flat and when we asked for more pillows the lady at the desk said they didn't have any. Imagine a hotel with no spare pillows. The bed was hard, and the shower would go hot then cold.

Friends_and_family Family

6/10

Pleasant

04 Jul 2024

Nikki

First of all, the gentlemen working there was very helpful. The location was a short walk to the tube and a yummy restaurant nearby. We were on the basement floor, which was good because it was really hot and we only had a fan. We had a double/queen bed and two futon-type single beds which were VERY uncomfortable and should not be used as a \"sleeps 4\" accommodation. There was also no restaurant which Expedia said there was. Overall, convenient location and clean.

Leisure Family

4/10

Poor

03 Jul 2024

Sam

Door to my room seemed like a kick to it would break the door down so didn't feel very safe.

Business_and_leisure Partner

6/10

Pleasant

01 Jul 2024

Verified traveler

Good place for last minute

We booked this the same day and it was affordable compared to other few that were unavailable during the Taylor Swift craze. It was in the basement, and as others have said, is really a house that's been outfitted into a hotel. The staff were extremely friendly and accommodating. However, the hotel itself is in mediocre condition. Many outlets didn't work and the light didn't work over time. Some appliances and the cots seemed out of place. We could hear people on the street, albeit not entirely disruptive. For the price, it was good. It has everything you need for a comfortable and working stay and is secure.

Friends_and_family Family

10/10

Exceptional

29 Jun 2024

Ciara

Very close to tube station to get around ,
Hotel was lovely clean and quiet and I would stay here again if I was in London

Leisure Family

2/10

Poor

23 Jun 2024

Jakob

Worst hotel ever booked

We stayed in the basement what was very horrible. No clean towels, no WiFi, closed reception, toilet was very dirty, no 2 persons sheet, For a 3rd person there was no bed only a couch which was very small, no cleaning during the day. Worst hotel I ever booked and I book a lot of on yearly basis. Please don’t go there

Friends_and_family Friends

4/10

Poor

21 Jun 2024

Verified traveler

Nice staff, condition of place was pretty low

Let me first say that the staff is really nice. That was highlight of the stay. The first room in the basement was full of flies so they kindly moved me. Otherwise, it was a pretty funky place that they try to make look nice but it was awkardly laid out (e.g. bathroom door didn't open all the way as it hit an adjacent cabinet), furniture was pretty long in the tooth, broken bathroom mirror and tile. My bedroom french doors opened to the laundry cupboard. I have no idea how this is rated higher than a two star hotel.

Business

10/10

Exceptional

17 Jun 2024

Nikki

This property has everything that was required for our short stay, including unexpected items like a hair dryer and iron. Would definitely stay again.

Leisure Friends

10/10

Exceptional

09 Jun 2024

James

Good value!

Leisure Friends

2/10

Poor

09 Jun 2024

Alfredo

No room service to clean, no clean towels which are supposed to be changed every day, also trash was not taken out. Room was next to the washing/drying machines and our room was the entrance to it.

8/10

Excellent

08 Jun 2024

Tania

Although the room was advertised with a king bed and it was a queen/double, the staff were extremely accommodating and this was excellent value. We were given a balcony and enjoyed our morning tea in the sun. The location is extremely convenient to Whitechapel, including Brick Lane and the Tower of London, and a short tube or DLR ride away from everything we wanted to see.

8/10

Excellent

31 May 2024

david

Clean and comfortable with very helpful staff.

Leisure Family

6/10

Pleasant

30 May 2024

EDMUNDO

The room needed a new carpet, it was kind of let down

Leisure Family

10/10

Exceptional

26 May 2024

Verified traveler

Clean comfortable cosy room

Very clean comfortable cosy room. Includes fridge, microwave and some cutlery, so you can order food to your room if you would like to. Also has a lot of tea and coffee with a kettle which I always need on a trip away.
Location is 10 minutes to train/ underground station, so easily accessible.

Self

4/10

Poor

26 May 2024

Verified traveler

Lesson learned for booking hotel in London…

This was our first family London hotel booking. The pics posted are totally misleading. The hotel is in down town white chapel area with pathetic environment. Old home turned hotel, constricted room, no air conditioning, poor daily room cleanup service, narrow hall away, no elevator, poor room sound proofing. Family experience was horrific!

Friends_and_family Family

10/10

Exceptional

21 May 2024

Sandra

suite had a fridge, microwave and landline phone. Not all travellers, especially seniors have cellphones and overseas visitors, if they have to use their cell to call front desk, it is treated as long distance by their cell provider, which can be costly, even while roaming.

Leisure Family

8/10

Excellent

16 May 2024

Sara

Staff & service was very good.

Leisure Family

10/10

Exceptional

11 May 2024

Verified traveler

Perfect for a quick stay in London

5 minutes from Whitechapel station, this is a clean boutique hotel with a comfortable bed, sufficient amenities and a very helpful reception. Upon checkout, I left my wallet and they called me right away, quick to respond on whatsapp to coordinate retrieving it back. I'd stay again for a short stay. I stayed in Room 101 by the garden and would recommend.

Self

10/10

Exceptional

29 Apr 2024

Violeta

The rooms decoration is beautiful and they are very clean. The staff is super nice and helpful!
Location is convenience and close to many places.

Leisure Self

2/10

Poor

25 Apr 2024

Simon

AVOID AVOID AVOID!!!!!!

Turned up at hotel and no way of getting in. Another guest had been waiting over half an hour and had called and left many messages. I tried and nobody was answering.

Took decision to get train home.
Then got an automated checking in text over 4 hours later saying to call them to check in!

Contacted Hotels.com who couldn’t get through to them either.
Then two days later Hotels.com tell me they won’t issue a refund as still can’t contact the hotel.

If you want to spend money staying in a hotel you can’t access or contact then this is the ideal pick. Otherwise you’ll get better value and service from a park bench.

Business

10/10

Exceptional

21 Apr 2024

Anthony

The man on reception was fantastic, really made an effort and was able to fulfil a small request to change rooms. unfortunately I cannot remember his name however he made us feel incredibly welcome.

The room was clean, neat and had everything that was needed although the iron was poor and didn't really work.

Apart from that it was a great stay overall and would stay again

Leisure Partner

10/10

Exceptional

20 Apr 2024

Marlon Charles

Very affordable stay considering it’s close to central. The room in itself was decent, had the amenities I needed. Even had an iron which I used. One downside was it didn’t have an aircon. Also would have like if room was more isolated rather than located so close to main hallway and reception but then the building didn’t have much space. However this didn’t affect my stay. Bed wasn’t the best and the extra bed wasn’t comfortable according to a friend who stayed in for a few hours. Bathroom was clean and neat, but didn’t have bathroom mats provided, as floor would have been wet easily as the shower door needed fixing as it wouldn’t shut properly while you were having a shower. But for the price I paid of £75 at the time, it’s wasn’t that big of a deal, there’s always room for improvement though. Receptionist was very friendly, polite, and very accomodating, 10/10 for the staff.

Leisure Self

10/10

Exceptional

15 Feb 2024

Jonathan

Great value. Lovely reception assistance.

10/10

Exceptional

14 Feb 2024

Sya

Great location

2 minutes walk from hospital and has great staff

Friends_and_family Family

10/10

Exceptional

14 Feb 2024

Verified traveler

Gr8

Great location 2 minutes walk from hospital and has regular keys door to enter the room

Self

2/10

Poor

06 Feb 2024

Pushkar

waiting 20 minutes to get in in rain at 8pm..and then a guest let me in...20 more mins to get someone at reception. checkout time 8am ..no one at reception..power cut on that floor too...what a terrible place. small bed in length and external noise too.

Business Self

8/10

Excellent

31 Jan 2024

Halimah

Very pleased with the service

10/10

Exceptional

30 Jan 2024

Md

This is a good hotel. I love to stay here. Thanks to Oznur for great service❤️

Business_and_leisure

10/10

Exceptional

18 Jan 2024

Stephan

good accommodation, centrally located

The hotel is located close to the Tube station Whitechapel, the spacious room including private bathroom was clean and contained everything you need.

In the event of technical issues (like heating couldn't be turned on) the receptionist was able to solve the problem immediately.

The room also have access to the backyard which in summer certainly will be nice to have.

Self

2/10

Poor

24 Dec 2023

David

Joke of a place chucked out because we're smokers not smoking in there outside even though burn holes in carpet on arrival and smashed mirror in bedroom to then be told to leave and have to get another hotel last minute still waiting on refund

Business Friends

10/10

Exceptional

15 Dec 2023

Ryan

Hidden Gem in Central

Great little hotel when you need somewhere to stay in Central.

Self

8/10

Excellent

10 Dec 2023

Mike

My first time in this hotel, friendly reception and explanation for the door code etc, I stayed 3 nights and found the microwave, toaster etc very useful for a quick breakfast. I was however disappointed that they had used a single size duvet inside a double duvet cover, fortunately the weather was mild that week otherwise it would have been almost useless to keep warm. The staff did however repair the faulty heating fairly quickly.

Business

6/10

Pleasant

09 Dec 2023

Verified traveler

Stick with the hotel, not the studio.

Room booked at actual hotel location we were told was having an issue with damp and instead offered a studio a 6/7 min walk from the hotel. The receptionist was super friendly and leaks happen so we accepted. Advice would be don’t do this, stick with hotel room and don’t take studio option. Cleanliness was poor, condition of the bathroom was poor and comfort of the sofa bed was terrible. The studio is located above a chicken shop and the smells aren’t great. Located on a main road (opposite Blind Beggar pub) and was very noisy - luckily we had ear plugs. Great staff member, poor cleanliness and condition of room.

Friends_and_family Friends

6/10

Pleasant

08 Dec 2023

David

Reasonable

An ok hotel for London standards. A bit tired but comfortable enough. The surrounding area of the hotel is grim

Business