Name: The Whitechapel Hotel
Address: 49-53 New Rd, Whitechapel, London E1 1HH, London, E1 1HH, GB

The Whitechapel Hotel

London · United Kingdom

49-53 New Rd, Whitechapel, London E1 1HHView location

13 reviews shown

6/10

Pleasant

07 May 2026

Callum

Small and cramped rooms, wet room style bathroom means you can’t use the toilet after a shower as the floor stays very wet after. No sink in the bathroom but outside in makeup area.

Partner

8/10

Excellent

26 Apr 2026

Michelle

Delightful room..it had everything that we needed… nicely decorated..
Only issue was the street noise at night.. recognise that the hotel can’t help this, but it was the only issue we had.
Loretta at Reception couldn’t have been more helpful at check-in… thank you 😊

Friends

10/10

Exceptional

25 Apr 2026

Sharon

Great budget hotel, close to the Elizabeth line so you can get into central London in minutes!

Self

4/10

Poor

10 Feb 2026

George

No toilet role in the room and TV not working

Business

10/10

Exceptional

03 Aug 2025

Michal

Staff friendly

Partner

8/10

Excellent

24 Nov 2024

Tracy

Exceptional Service (Adam)

The service from Adam was over and above. The rooms were clean, very comfertable, the only issue was the showers were cold, luke warm

Friends_and_family Friends

8/10

Excellent

15 Oct 2024

Chris

Good functional room and hotel

Business Self

2/10

Poor

13 Oct 2024

Matthew

I would rather sleep in a jail

DO NOT STAY AT THIS HOTEL. I would rather spend a night in jail than this place.

Upon arrival I was already alarmed as the neighborhood is terrible… perhaps one of the worst in London, but there is so much more…

We arrived and the doors to the hotel were wide open but there was no security or receptionist present (keep in mind it’s a terrible neighborhood so anybody could have access to the “hotel”). From there we waited for 45 mins and no receptionist arrived. All while there was luggage from other customers being stored beside the front desk and nobody was watching it… anybody could have walked in and stole the luggage.

Next the hotel was half under construction and no one told us, but this doesn’t even scratch the surface of issues.

Next we had NO HOT WATER!!!! To which the hotel manager tried convincing me that it wasn’t a big deal… what a joke!

The next option was to have contractors come work in my room the next day to try to fix the issue. Having had watches and cameras stolen from hotels before, there was no way I was going to allow hotel contractors (not even hotel staff) have access to my room and goods while I was out for the day.

At this point I asked for a refund so I could just go book another hotel. TO WHICH THEY DENIED AND MADE VERY THREATENED GESTURES.

At this point I felt so unsafe that I booked another hotel. But that’s not where it ends….

I requested a receipt or any proof that I was checking out early and they refused to provide any paperwor

Friends_and_family Family

8/10

Excellent

18 Sep 2024

james

Clean, friendly staff and nice attached restaurant. Area walkable restaurants are more middle eastern/asian. Rooms are tight but functional.

10/10

Exceptional

21 Jul 2024

Yubo

Excellent staff and service!

Leisure Family