Name: Fraser Place Canary Wharf
Address: Boardwalk Place, 80, London, E14 5SF, GB

10/10

Exceptional

24 Jul 2026

Asela

All good except the temperature is high in rooms

10/10

Exceptional

22 Jul 2026

JUNIOR

Would recommend to anyone traveling with a family., The hotel is well located,close to public transportation. A functional kitchen is a must in an expensive city like London .The only downside the room can get hot specially during summer. Beside that,we really enjoyed.

8/10

Excellent

20 Jul 2026

Gupat

Apartment was nice sofabed wasn’t comfortable and carpet was old bedroom was nice and comfortable and cold too because was too hot outside and staff was nice and helpful all the time,except cleaning staff didn’t clean the room properly when we had check in and they didn’t clean the table properly and bottom part of table was very dirty and dusty and dust was on the floor too. We had nice river view from our window so hardly stayed in the apartment but was very nice area and safe and very quiet and peaceful all the time!

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Jazmin

Had a lovely stay, super convenient parking. Short walk to Canary Wharf tube station. Great amenities. Will definitely be staying again.

Partner

10/10

Exceptional

13 Jul 2026

Georgia

The view, the size of the room, the balcony

6/10

Pleasant

12 Jul 2026

Helen

It's not a terrible hotel, it was clean and functional. However the weather was very warm during our visit and the aircon was capped in both temperature and speed so it wasn't enough to cool the room - you could just about feel slightly cooler air if you put your hand right up against the unit. We couldn't even try to circulate some air to get a breeze as the window was sealed shut.

It was OK for one night, but I'd check the temperature if I was going again.

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

John

.

8/10

Excellent

04 Jul 2026

Judith

Great location, easy check in.

10/10

Exceptional

30 Jun 2026

Sasha

Very polite and helpful staff.
Easy to check in and out.
Definitely good for a stay in London as it’s walking distance to DLR / Canary Wharf station.

Family

10/10

Exceptional

21 Jun 2026

Nneka

Got the 2 bed room apartment for a long family stay, and the apartment was well cleaned, fresh and airy. Amenities (washer/dryer, microwave, cooker etc all included).
The staff were welcoming and helpful especially the Manager, house keeping came every other day or so & were thorough, Location is great at Canary wharf, close to the train station and other nice shopping & dining access within walking distance. Overall would definitely recommend this Fraser place for stays!

Family_with_children

10/10

Exceptional

19 Jun 2026

Eve

Great flat/apartment that was a home from home and spotlessly clean. Very convenient for our weekend at Excel and for exploring Canary Wharf. Great price too...very happy!!

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Carol

Convenient and safe location . Clean and modern

Partner

8/10

Excellent

30 May 2026

Elysia

Great stay! Arrived at hotel to be greeted with friendly and helpful staff. Booked a premier room for 3 of us, had 2 separate internal rooms, one bedroom, and the other a kitchen/living space with a pullout sofa bed (which was already made) - both really comfortable! The room was made up really well and was very clean too, but the chair upholstery could be refreshed in the main bedroom. Toiletries provided were great, and the Nespresso coffee machine and selection of Nespresso pods and teas were a nice surprise! Kitchen area was fab - we had so much kitchenware available to use, including; an oven, hob and pullout hood, a washing machine and a small table and chairs to sit and eat at. Really impressed with this hotel overall and had a great stay!

Friends

10/10

Exceptional

24 May 2026

Sheila

Staying in Canary Wharf, this is a really great hotel with apartments. Ours was overlooking the waterway, huge en-suite double bedroom, lounge with large sofa bed and fully equipped kitchen. Staff very helpful and pleasant. Small table sitting coffee area downstairs with complimentary coffee. Lifts to all floors. Good location.
There is a bridge from the main road to the top of steps though to get to the entrance. Fine with small cases, not sure if there is another route for larger luggage.
Luggage can be stored free during the day whilst out and about. Very close to the theatre and about 7 mins walk main tube stations.

Family

10/10

Exceptional

21 May 2026

Camilo

Great service. Thank you!

Partner

10/10

Exceptional

17 May 2026

Emma

Wonderful staff very helpful and the one bed apartment was very comfortable, great layout with everything we needed. The double sofa bed was already made which we appreciated. We will definitely be back on our next stay to London.

Family_with_children

10/10

Exceptional

16 May 2026

Lauren

Yes

Friends_and_family Family

10/10

Exceptional

13 May 2026

James

A full working kitchen with oven and hob was supplemented by a toaster, coffee machine and kettle, making it entirely possible to cook all meals in the room..

The dishwasher, fridge and washing machine enables complete independence in a tidy, modern apartment.

Big screen TV with a host of electricals such as music player, alarm clock, hairdryer and iron

Partner

8/10

Excellent

10 May 2026

paul

Clean spacious apartment. Great facilities and well stocked.

Friends_and_family Family

6/10

Pleasant

28 Apr 2026

Richard

It was OK but not a hotel i would return to.

Friends_and_family Family

10/10

Exceptional

15 Apr 2026

Debbie

Amazing location right in the middle of Canary Wharf with really spacious rooms

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

Holly

Perfect for what we needed

4/10

Poor

13 Apr 2026

Shama

Check in smooth and friendly staff.
Room was dusty in places.
The windows let in a draft and more noise. Perhaps if you get better windows it would be less noisy
Sofa bed really uncomfortable
Good kitchen amenities
For a child there is a lot of hazards like a glass table?!?!? Like why?
The hotel has gone down hill. We stayed here as a couple in 2016 and it was amazing. We took our child this time and it's deteriorated quite a lot.

Family_with_children

8/10

Excellent

12 Apr 2026

Holly

Lovely sized room and balcony on the premium studio. Good amount of kitchen equipment, could do with a few additional items for the combi microwave to cook certain things with ease. A few little things like netting in the window could be replaced as it was a little worn and grubby but rooms were clean, staff were lovely and fantastic location.

Self

10/10

Exceptional

12 Apr 2026

Darron

Everything you could possibly need for your stay

6/10

Pleasant

10 Apr 2026

Zahid

The room itself was nice and comfortable, with good amenities and a pleasant overall setup. However, cleanliness was a major issue during my stay. There was dust visible in multiple areas, which made the room feel poorly maintained and not properly cleaned before arrival.

On a positive note, the staff were polite and friendly when approached. Unfortunately, despite informing them about the cleanliness concerns, no action was taken to resolve the issue, which was disappointing.

Overall, while the room had potential, the lack of proper cleaning and follow-up from staff significantly affected the experience.

Family_with_children

10/10

Exceptional

06 Apr 2026

Enoch

Love the view from the room. Staff very courteous and helpful. Room very clean; our room had a wall-mounted towel warmer, separate refrigerator and freezer; roomy sofa. Bedroom had door. Located in a nice, calmer part of London, just west of the tower of London, and well-situated to both the London tube and water taxi service. Really enjoyed this hotel.

Family

10/10

Exceptional

01 Apr 2026

Asad

Perfect

Family_with_children

6/10

Pleasant

31 Mar 2026

Rachel

.

Self

10/10

Exceptional

31 Mar 2026

Anthonia

Excellent

10/10

Exceptional

21 Mar 2026

Marisela

Perfect for our family, 3 children & 4 adults (booked two rooms). Ideal kitchen for stay in meals, grocery store 10 minute walk. Tube 10 minute walk and bus line 5 minutes walk. Nice view from balcony. 10 minutes away from Big Ben by Tube.

Family_with_children

10/10

Exceptional

19 Mar 2026

Yvanne

everything was in place. Excellent stay

10/10

Exceptional

06 Mar 2026

Magdalene

We booked the place for a weekend away, and it was more than what we expected. The place was very clean, kitchen had everything that we needed. The view in the balcony was amazing. And the staff were very welcoming.

Friends_and_family Family

10/10

Exceptional

28 Feb 2026

Temilola

10 out 10. Pleasant staff all around!. Beautiful accommodation. Perfect location. Well
Stocked. Everything works from tv to kettle etc! Seamless check in. The morning check out staff and evening check in staff were male and they were so pleasant to us girls. We really really
Loved it here and enjoyed ourselves for our night out stay in London! I will
Be back! Thank you

Friends_and_family Friends

8/10

Excellent

27 Feb 2026

Michael

The apartment and the rooms were all well looked after. Clean, tidy with good amenities. I gave it 4 star due to the windows, yes, the windows. Even though the windows were closed, we could hear everything, just as if they were open. If they sort this out, 5 star all the way.

Family_with_children

10/10

Exceptional

19 Feb 2026

Samar

Excellent studio. We booked a premier room, and the place should be five stars. Everything is high quality, from washing machines to coffee machines. Very luxurious,better than my last place, which cost £2000 a night.

Family_with_children

10/10

Exceptional

15 Feb 2026

Max

Very lovely hotel

Partner

10/10

Exceptional

15 Feb 2026

Tristan

Great rooms in a great location

Leisure Family

10/10

Exceptional

08 Feb 2026

Suzanne

I took my son to the Minecraft experience we stayed here and had such a lovely stay. Easy short walk to the tube station so easy access to the rest of London. Really lovely lady on reception who helped us with this. Quiet place with the stunning buildings made it a wonderful stay, I'll definitely look to stay here again when visiting London. Room was beautifully clean, modern and a comfy bed.

10/10

Exceptional

08 Feb 2026

Rebekka

Helpful staff, lovely sized clean room with everything we needed. Would definitely stay again and recommend!

Partner

6/10

Pleasant

04 Feb 2026

Olivier

The first day the staff was not very kind. They gave us a room with an air gap in the wall, a faulty room where the window wall did not close correctly and that 1cm gap made wind noise all night...and they they treated us as exaggerating the issue, I can't imagine it is the first time they hear about it.
I won't be coming back, they offered another room and every floor has some issues with their windows, not that I ever fixated on it except for this time.
Apart from that all was fine, not great.

Business Partner

8/10

Excellent

07 Jan 2026

Filomena

Very lovely Area and the place & staff were really great!!

10/10

Exceptional

04 Jan 2026

Matthew

Kitchen was good for a small bit of cooking. 2 hobs, plan frying pan, and oven/microwave

Partner

10/10

Exceptional

31 Dec 2025

Matthew

Room had what I wanted, balcony with a water view, and all the basic comforts.
Staff were friendly too

Leisure Partner

10/10

Exceptional

08 Dec 2025

Abbey

We loved our stay at Fraser Place, the staff were really friendly & welcoming, the room was spotless & very spacious! Great location, we will definitely be returning when we next visit the area & recommending to friends/family!

Partner

8/10

Excellent

07 Dec 2025

Emma

Room clean just a few details like plug sockets in kitchen and taps in bathroom not detailed and a bit grubby. Window on 12th floor was open when we checked in and room had an odour of fish from the fish market across the street . Great location and room comfortable

Friends_and_family Family

8/10

Excellent

02 Dec 2025

Pedro David

Everything was great. Except the balcony door in the bedroom did not close fully and so it was a bit noisy.

Business

6/10

Pleasant

01 Dec 2025

Zane

Complaint 1