Name: Crowne Plaza London Docklands
Address: Western Gateway, London, E161AL, GB

10/10

Exceptional

19 Jul 2026

Claire

Lovely stay in a quad room for us and our daughter. Very welcoming and friendly staff, great breakfast and lovely pool where we could relax. Comfortable beds and lovely hotel interiors. Well placed for the cable car, which we followed with a boat ride to Canary Wharf for the afternoon. Will definitely come again!

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Alexander

Great gym

8/10

Excellent

15 Jul 2026

Jacqueline

Overall, a good hotel.

Pros:
-great location
-modern hotel with nice clean modern room
-fair price for stay
-air conditioning
-pool
-friendly staff

Cons:
-At times, staff were slightly slow in tending to our table
-gym and pool are small and when busy, not a lot room to train
-TV is not a smart TV so you only have terrestrial channels, no digital

Family_with_children

10/10

Exceptional

13 Jul 2026

Obumneme

It was great!

Friends

4/10

Poor

17 Jun 2026

Joe

The poor customer service and condition of the room are why this hotel only gets 2 stars from us.

We checked in, dropped off our luggage and headed straight to the O2. Before leaving, we noticed a strong sewage smell in the room. Hoping it would clear, we left the window open and went out for the evening.

When we returned, the smell was still there. With no one at reception, we had no choice but to stay in the room. Sleeping with the window open in central London made for a terrible night's sleep.

The next morning, we reported the issue before breakfast. To their credit, maintenance arrived immediately and found a fault with the shower trap causing the smell. However, even after the repair, the room still smelt awful when we returned. The odour was so unpleasant that we decided to check out early.

What disappointed us most was the complete lack of apology or empathy from the front desk staff. After our stay, I completed the standard feedback survey and received what appeared to be an entirely AI-generated response, giving the impression that our concerns were not genuinely acknowledged.

On a positive note, the location is excellent for the O2 and ExCeL, with easy Tube access to central London, and the breakfast was faultless with plenty of choice.

Overall, we left disappointed. With better room standards and a more empathetic response from staff, this could have been a much better experience.

Partner

2/10

Poor

14 Jun 2026

Luke

Fire alarm went off at 6:45 on a Sunday morning causing the entire hotel to evacuate, all the guests where waiting in the road outside in there night cloths and not a single member of staff came outside to inform us it was a false alarm, some of the guests including me had to enter the building to find out what was going on, only then to be greeted by a smirking staff member saying it was a false alarm. Furthermore there was an issue with one of the exits due to building works going on meaning the guests on the second floor had to turn around and use another exit! On check out, all the guests were asking how they intended to compensate us for the fiasco, to be told we’ll get a response by email… which we did saying ‘sorry, but it wasn’t there thought’. What a joke!

Friends_and_family Family

8/10

Excellent

07 Jun 2026

Migdalia

The staff was very pleasant and great. When we got there they stated that they could upgrade our room us to room uñer the seamThe room service menu for after hours should be better. The food was delivered late and it was cold one of the meals was cold..

10/10

Exceptional

01 Jun 2026

Maya

We had a wonderful stay! The hotel and room was immaculate. We made use of the swimming pool and sauna, also lovely. I called ahead to organise a birthday surprise and the reception colleagues were so helpful and very attentive. A great hotel with very easy transport links to the O2 Arena.

6/10

Pleasant

31 May 2026

Wendy

Hotel was having some work done, so for reception you had to walk through the restaurant without clean signage and then was approached by a waiter after looking about, advising to go up to floor 1, I think a person for the hotel could welcome people and direct or register on an iPad, We had a long journey with heavy traffic and went to reception where the lady confirmed check in and advised to read the leaflet for details, again as customer service I don’t think it’s that hard to advise that breakfast is x time. On checking out, a different lady kindly registered my car, as on arrival whilst I advised that I had completed check in details with the car reg, the lady had not asked me to register the car on the other system, thankfully the lady on checkout did, which avoided a fine, even though parking payment was authorised. Breakfast was a bit chaotic, no one greeting you or checking room numbers, help yourself. Coffee machine not working properly and air con blowing high so good goes cold very quickly. Very underwhelming experience and had looked for somewhere to eat the night before and lots of people stood around talking without the customer service of welcoming to see if could help. On the plus, location was excellent for the o2 with ease to get to concert using the cable car which is discounted if going to an event and left the o2 and on a cable car and back to hotel in less than 15 mins!

Friends_and_family Family

8/10

Excellent

31 May 2026

Eve-Marie

Good spot, clean and tidy but air con in room was poor meaning really bad sleep which was really the most important thing.

Friends_and_family Family

10/10

Exceptional

26 May 2026

Kimberly

Great hotel, loved using the hot tub and pool. The food in the restaurant was fabulous. Breakfast was what you would expect for buffet. Room was clean and good but a bit dated. The front reception desk area is currently under renovation, but was no big deal. I would stay there again.

Family

10/10

Exceptional

25 May 2026

nicholas

A little far out from heart of the city but a very good stay. Staff is very friendly and very helpful, rooms are clean overall just a great stay.

Friends

8/10

Excellent

18 May 2026

Emily

Good hotel, enjoyed our stay.

10/10

Exceptional

08 May 2026

Shane

It was a good stay good place, good environment nice people

10/10

Exceptional

01 May 2026

Rachel

Lovely room with the children. Fast check in. Great pool. Tasty room service. Huge childrens portions.

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Darren

Great location. Helpful friendly staff. Would use again.

Friends_and_family Friends

8/10

Excellent

24 Apr 2026

Carolina

Great location for anyone attending an event at ExCeL London—super easy to reach from the airport on the Elizabeth Line and just steps from Custom House station. The lobby and restaurant are modern and nicely renovated, and the food was good. The rooms are also quite spacious and comfortable.

However, there’s room for improvement. Some furniture, like the sofa and cushions, felt a bit worn. I stayed in an accessible room and found the shower uncomfortable, and the bathroom could use a deeper clean.

Business

8/10

Excellent

18 Apr 2026

Bernard

Rug looked horrible as they were old and felt dirty due to over usage. The room was so small Breakfast was very good. .

Friends

8/10

Excellent

11 Apr 2026

Mark

We had a lovely stay. Great hotel

Partner

8/10

Excellent

10 Apr 2026

Nabeela

The staff particularly Aqsa on front desk and the lady at the breakfast counter were really friendly and helpful. We were able tp adjust the room so they were closer tp each other and ended up getting a bigger suite. The rooms were bigger then any other hotel we've stayed at and there were some lovely touches such as complimentary chocolates, water cans, lemon water in the foyer and mini fridges in both rooms. The bedding wad really clean and fresh and house keeping did a lovely job. The breakfast was typical although the croissants were super flaky and tasty. The price is higher then other places with similar specs and parking at £50 for 2 days is extortion! The views were nice although it was a noisy during the evening and aeroplane noise early morning and the air con kept making a tapping noise so for a light sleeper it wasn't the best. Overall everything was super comfy and clean even the fold out sofa bed with lots of space and you could stream from your phone. The swimming pool and gym were a great bonus and the transport links very convenient.

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Julie

This a a very family friendly hotel. The pool was a nice amenity with child free times and also times for families.
I’d say the staff are the friendliest we’ve ever experienced during a hotel stay!

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Rosemarie

Great location for going to a concert at O2 ! Room upgraded which was fab. Breakfast was great. Good selection still at 10am and refilling with freshly cooked food. Leisure facilities great. Enjoyed our stay.

Friends

6/10

Pleasant

22 Mar 2026

Jayson

Room was clean and tidy however a broken light kept the room limited to lamps.
Only one tea bag, 1 still water, 1 biscuit and 1 hot chocolate for two people.
Fabulous staff on check in. One absolutely rude and horrible lady on the check out. No smile and very snappy.

Not what we expected for the price we paid.

Partner

8/10

Excellent

10 Mar 2026

OLUGBENGA

.

Partner

6/10

Pleasant

21 Feb 2026

Samir

Everything very average. Bed was very soft so ask if you like firmer mattress. Spa area was very small. Hard to use jacuzzi as seemed to be full. Very slippery areas in changing room and to walks to pool etc. wear your own flip flops as I slipped and injured my foot. No robes in room which was surprising for a four star and no slippers. Not the best stay for a Crowne plaza… expected more. Need my foot to heal now annoyingly!

Friends_and_family Family

10/10

Exceptional

17 Feb 2026

keith

Friendly reception. Good swimming pool. Nice food

Friends_and_family Family

10/10

Exceptional

08 Feb 2026

susan

Staff at reception were lovely on checking in and checking out.

Friends_and_family Friends

10/10

Exceptional

08 Feb 2026

Hanif

Friendly smiling staff who always asked if I needed anything and if all was ok. Lovely atmosphere and aesthetic look of hotel.

6/10

Pleasant

06 Feb 2026

Sarah

Restaurant staff outstanding. But room was cold and smelled of cigarettes. Also the housekeeping staff were very pushy, knocking the door at 08:15 to clean the room and not days literally chased me down the corridor on both mornings of my stay asking if a) I was checking out and b) what time. I did inform reception staff on check out and they said hopefully you will stay with us again and it will be better.

8/10

Excellent

14 Jan 2026

Michael

Very nice food and Camden Hells lager.
Checking out was painful with moody Iona !
And I think I’ve been charged twice for the car park.

Business

2/10

Poor

10 Jan 2026

Maria

Did not eat

Self

10/10

Exceptional

04 Jan 2026

Sathish

The majority of the staff were excellent .. there's always that one, right?

10/10

Exceptional

03 Jan 2026

Rasim

It was oll good about seevice

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Aubrey

Loved this hotel and room. Had an amazing view of the river and transportation was just a short walk away. Will be staying here again

Leisure Partner

10/10

Exceptional

28 Dec 2025

Caroline

Staff were excellent and helpful

Partner

10/10

Exceptional

18 Dec 2025

Warren

Lovely room, good location

10/10

Exceptional

15 Dec 2025

Neil

Hotel, rooms, facilities etc spotless. Fantastic hotel. The staff couldn't have been more friendly and helpful throughout our stay.

10/10

Exceptional

14 Dec 2025

john

Lovely friendly staff

Friends_and_family Friends

10/10

Exceptional

10 Dec 2025

mark

Brilliant room and great location for work

Business

8/10

Excellent

07 Dec 2025

Sandra

The cleaning staff Oww that lady was so nice l forgot her name such a lovely lady

Leisure Family

10/10

Exceptional

03 Dec 2025

Shek

Clean room, good location

Leisure Family

6/10

Pleasant

02 Dec 2025

Rodney

One unfriendly staff in hijab

Self

4/10

Poor

30 Nov 2025

Natalie

Pool not open. Had only booked this one due to it having a pool. Kids disappointed. People slamming doors all hours. Running up and down shouting. Worst night sleep. Pity as this hotel is lovely generally

Friends_and_family Family

8/10

Excellent

29 Nov 2025

Neil

Staff really attentive and courteous

Friends_and_family Family

10/10

Exceptional

27 Nov 2025

Paul Andrew

Great stay! Ideal location for the London Excel. Leisure facilities being upgraded, but good despite the ‘works’. Would stay again for sure.

Self

10/10

Exceptional

26 Nov 2025

Sue

Room excellent, staff helpful, breakfast was good but porridge not cooked properly but other options available so had those( fruit)

Partner

6/10

Pleasant

16 Nov 2025

Graham

Some staff were great, others disinterested in the customer and only on the task in hand. Breakfast was a disorganised joke, woefully understaffed.

10/10

Exceptional

10 Nov 2025

Sarah

Room was clean, towels topped up and spacious for 2 adults and 2 children

Friends_and_family Family

10/10

Exceptional

05 Nov 2025

Oshane

Yrs

10/10

Exceptional

30 Oct 2025

Abi

Lovely room, great facillities but overall the staff were the highlight. They were dantastic with the children friendly and had made a great effort with Halloween activites.

Friends_and_family Family

10/10

Exceptional

30 Oct 2025

Matthew

Lovely place

10/10

Exceptional

10 Oct 2025

Marcia

This was the first time I stayed at this hotel and will not be the last. I brought a group over from the States for their first trip to Europe. Check in was easy, the staff was polite and professional. We included the breakfast. There was a great selection of fresh, colorful food for all palates. Easy to get to the center of London but so nice to get back to the hotel and the river. Some excellent restaurants in walking distance. Looking forward to going back again next year.

Business_and_leisure Friends

6/10

Pleasant

10 Oct 2025

Abi

Staff on arrival wasn’t welcoming. Room was ok. However stains on carpets. Empty packets in the bed side table and cup stains on the table/bed side table. Cleanliness was below average for an hotel of this standard. No tv remote for the TV. Over all, would off been better to stay at the premier inn.

Partner

10/10

Exceptional

01 Oct 2025

Michaela

Staff member on check in was lovely and very helpful

Leisure Family

10/10

Exceptional

30 Sep 2025

Anita

Very helpful staff.. perfect location for the O2..

Partner

8/10

Excellent

28 Sep 2025

Colin

Nice breakfast, good cooked English breakfast and continental breakfast available, however, this was less varied. Bar and drinks were nice. Pool is nice but gets very busy during the day, and has a steam room and sauna, so lots of facilities. Good location for Cloud cable car and O2 arena.
Room was clean and turned over daily, however, we were let down during our 10th anniversary weekend as had booked specially but nothing was organised and miscommunication with staff/hotel management whom promised a token but this occurred.
Overall, good hotel and chain, and with more care and attention could be very good.

Partner

6/10

Pleasant

28 Sep 2025

Miss

We moved rooms as the first room had an issue with the carpet. Our room was spacious and clean but there was a smell coming from the shower room which I noticed in the room we had moved from too. There could possibly be a drainage issue on that side of the hotel.
Most of the reception staff were polite and courteous.
Table allocation for breakfast needs to be better with some kind of indication that a table has been allocated despite all the occupants lining up to get breakfast.
I would stay here again but hope they sort out the drainage and table allocation issues.
The hotel is in a good location and as mentioned before, the majority of the staff are lovely and welcoming.

Partner

10/10

Exceptional

27 Sep 2025

Eleanor

This hotel ticked all of the boxes. Very clean, beds comfy and good breakfast.
Staff were helpful and friendly.
I would stay here again.

Partner

10/10

Exceptional

26 Sep 2025

Carmel

Staff were very friendly

Business

10/10

Exceptional

21 Sep 2025

Rebekah

We had a great stay. The staff and facilities were excellent. Short walk to train station and cable cars.

Leisure Partner

8/10

Excellent

21 Sep 2025

chloe

Nice hotel overall.
Window didn’t close in our room, slight smell of sewage in the bathroom in the evening and Tv didn’t work very well (not that we really needed it).
Breakfast lovely, used the pool which was nice and everywhere was clean, staff polite.
Perfect location for what we needed.

Leisure Partner

8/10

Excellent

17 Sep 2025

Sam

The water in the ool was opaque. I could not see underwater at all despite wearing goggles. I was worried it was dirty. However it didn't smell or seem dirty. I expect to be able to see. I wish there hadn't been a swimming lesson in the pool . It's too small for that. Glad there were towels.

Restaurant. I do not expect to be charged for water. £1.50 no chance. My poke said was superb as was my panko halloumi but it was huge portion even for me. Not enough chilli sauce. Love the porridge in the mornings but poor selection of jam. Scrambled egg tasted like it has cream in it. Some might like that, I don't. Sausages and bacon clearly high quality. Very nice breakfast. Not enough selection in the evening meal.

Self

8/10

Excellent

17 Sep 2025

Gurmeet

Broken lift and jacuzzi was broken for our duration. Rooms was dirty people left rubbish in rooms. Shower not working. Awful hotel avoid

Leisure Family

10/10

Exceptional

15 Sep 2025

Margaret

London getaway

Staff were lovely helpful

10/10

Exceptional

15 Sep 2025

Remy

amazing staff and facilities, lovely rooms and overall lovely hotel

Partner

10/10

Exceptional

14 Sep 2025

Farmer

A really nice hotel. Super convenient for events at Excel.
Staff are wonderful, especially Elizabet who helped me combine two bookings together so my extension to my original booking resulted in me staying in the same room.
Breakfast staff are fantastic too!

Business Self

10/10

Exceptional

12 Sep 2025

Omar

Attentive,patient staff, always accommodating :)

Leisure Self

10/10

Exceptional

09 Sep 2025

Paul

Great stay

Smart hotel and great location for Excel and close to Elizabeth Line for swift travel into centre. Great facilities and comfortable.

Partner

10/10

Exceptional

04 Sep 2025

Susan

Visiting son in the area with elderly parents. Pleasant hotel short walk from Elizabeth line. Hotel staff friendly, rooms clean with comfortable beds and mini fridge which was really handy

Friends_and_family Family

10/10

Exceptional

31 Aug 2025

David

Lovely stay

We had a fabulous stay, hotel was spotless, breakfast was amazing but more importantly was the attitude of the staff, they were friendly, helpful and extremely attentive to your every need. Location was great and very close to a couple of underground stops. We would highly recommend this hotel and look forward to going back in the future.

Partner

8/10

Excellent

31 Aug 2025

Angela

Staff services & professionalisation was excellent.
Had issues with the toilet system, same was rectified promptly.
Overall stay was excellent.

8/10

Excellent

31 Aug 2025

Marcus

Friendly staff. Location ok particularly for O2 or Excel. DLR and Elizabeth Line both close by for further travel although DLR was closed at weekend for engineering works! Had to ask for additional towels … 3 guests but only 2 towels. Reception resolved and noted feedback for rest of trip. Breakfasts quite good although when ordering pancakes we got a single American style pancake so had to reorder a couple of extra. Didn’t use pool or gym.

Business_and_leisure Family

8/10

Excellent

29 Aug 2025

Rebecca

Great location for the cable car and a few dinner options. Staff were super helpful and friendly. Pool was a bit underwhelming as quite small and busy. USB charging points in our room didn’t work which was annoying. Breakfast was varied and nice, lots of so as and attractive dining room and bar.

Leisure Family_with_children

10/10

Exceptional

27 Aug 2025

Ryan

This was our first time staying at this hotel. Reception staff and restaurant staff were both super helpful and friendly. Room was great with two double beds in the family room.

Leisure Family_with_children

8/10

Excellent

25 Aug 2025

Karandeep

Recommended stay for an o2 event

We initially had an issue with parking but that was luckily resolved and then everything was smooth sailing ahead.

All of our staff interactions were very friendly. The room was great and the bed was comfortable.

The breakfast included a good variety.

The swimming pool however seemed to be a bit dirty.

We stayed at this hotel for an o2 event. The connections to o2 via cable car and underground were excellent.

Overall, the stay was very good.

Partner

10/10

Exceptional

25 Aug 2025

Gillian

Great staff

Lovely staff, very comfortable beds very clean rooms. Breakfast was excellent very good choice of food and drinks.

10/10

Exceptional

25 Aug 2025

Colin

Great choice

Friendly staff, great location

Partner

8/10

Excellent

21 Aug 2025

Verified traveler

Great stay

Great hotel , surprised with all the health facilities available , pool , sauna, steam room , gym . Really happy . Lovely large rooms . Great view for me too .Only little thing is the house keeping staff need to leave you alone . I was loosing out on sleep due to constant knocking in the morning if you forget to put the do not disturb sign out . Otherwise great place and will visit again

10/10

Exceptional

07 Aug 2025

Mark

It was a great hotel and a great room, and I would definitely stay again.

Friends_and_family Family

8/10

Excellent

04 Aug 2025

Philippa

Modern and good location.

Great location for the excel or for the cable car. We had a family room 2 double beds, would have been nice if it had a kingsize for the adults, a double is a bit too small for me!. The aircon seems to be controlled by the front desk and kept being turned off so had to ask for it to be turned on again. Room spacious and modern and breakfast was nice. We wanted a pool, pool area very clean and modern, jacuzzi a plus. Overall a good stay.

Friends_and_family Family

8/10

Excellent

28 Jul 2025

Wayne

Lovely hotel and location but a small bed

Partner

10/10

Exceptional

22 Jul 2025

Ashvin

Great stay with the family for a concert at the O2. Easy to get to and good food options nearby. Good size rooms, friendly staff and clean.

Leisure Family

10/10

Exceptional

15 Jul 2025

Irodakhon

Staff was good, breakfasts were amazing

Business_and_leisure Family_with_children

10/10

Exceptional

14 Jul 2025

Andrew

Nice and clean. Professional staff and made to feel very welcome

Leisure Partner

10/10

Exceptional

12 Jul 2025

Tracy

After a long day of travel we are happy and lucky we book the hotel here. It’s very clean and the stuff is very nice and accommodating. Highly recommended.

Leisure Family_with_children

10/10

Exceptional

24 Jun 2025

Pauline

Loved this hotel, the service was excellent throughout. From reception to cocktails. The area is perfect and had everything we needed for a perfect break. Walking distance from Excel which is amazing.

Partner

10/10

Exceptional

22 Jun 2025

Andrew

My family and I had a wonderful stay Cater for all of her needs. Amazing breakfast.

Friends_and_family Family

10/10

Exceptional

22 Jun 2025

Kirsten

The hotel is in a great location for a visit to the O2… or the Excel Centre, with just quick ride across the water on the cable cars to the O2 which was fun. The hotel was lovely and clean and well presented with most the staff being friendly and helpful. I would happily stay here again.

Leisure Friends

10/10

Exceptional

17 Jun 2025

ANDREW

Great hotel. Spent a couple of nights there when visiting London. Rooms were great and beds were very comfy. Breakfast was excellent. Close to Custom House station. Highly recommend

Leisure Partner

10/10

Exceptional

17 Jun 2025

B

Great customer service!

Great room, fab view and good facilities. Recommended.

Business

10/10

Exceptional

16 Jun 2025

Sally

We stayed for one night to attend a show at o2.
We had booked a double double with special request as reduced mobility. Message was considered and options suggested.
We were put in a room facing away from the river where there was a big building project. This proved very noisy from early the following morning which wasn’t much appreciated by us after a late night!! Otherwise a very comfortable stay.

Friends_and_family Family

8/10

Excellent

13 Jun 2025

Marilyn

Overall good place to stay. Is a little far from the center.

Leisure Family

10/10

Exceptional

10 Jun 2025

Jo

Really nice hotel with a pool. Smooth check in with clear details on facilities. I stayed in the jacuzzi, sauna and steam room before heading over to O2 arena for a show. Very convenient location and right next to cable cars. Came back late and was greeted by reception team on the way in despite it being late.

I didn't have food there but it did smell delicious!

Leisure Friends

8/10

Excellent

06 Jun 2025

Sezen

Friendly front desk, but bathrooms need better cleaning

Business Self

8/10

Excellent

01 Jun 2025

Simon

Good stay and good value.
Asked to move room right away as it smelt of stale / recent smoke and it was done no quibble. Good to have a free coffee included anyway even before this. Pool had kids in it before the time on the hotel info so not easy to swim long but steam and sauna were good condition and worked well.
Overall good stay!

Self

4/10

Poor

01 Jun 2025

Esther

They made us pay 50 pounds for early checking however didn’t return it for early check out. The hotel was very dirty and old. Not well kept at all. I won’t recommend neither go back.

Friends_and_family Family

10/10

Exceptional

28 May 2025

Lizzie

Great stay, helpful staff
Comfy bed & lovely pool

Leisure Friends

10/10

Exceptional

17 May 2025

Claire

We’ll be back