Name: Sunborn London Yacht Hotel
Address: Royal Victoria Dock, London, E16 1XL, GB

10/10

Exceptional

24 Jul 2026

Katie

This is a remarkable hotel. A huge floating yacht in a very unusual setting. Fast train to London ( minutes) it's great for the Excell centre. It's very cool sitting in the back of the yacht drinking champagne. It's not particularly cheap but it's worth for a special occasion. Rooms are well appointed. Note to management: please install usb ports in all rooms! Toilet door is as heavy as a bank vault.

10/10

Exceptional

24 Jul 2026

Jackie

Our stay on the Sunborn was perfect. Reception staff were extremely helpful and we were given an uograde to a dockview. We had lunch in the bar and the meal was very tasty

10/10

Exceptional

24 Jul 2026

Richard

Lovely location on a different type of location. Breakfast was also very good

10/10

Exceptional

24 Jul 2026

Georgia-Bleu

Amazing hotel, breakfast was lovely, staff were extremely helpful.

6/10

Pleasant

23 Jul 2026

Gloria

Overall a good experience

8/10

Excellent

21 Jul 2026

Joseph

The hotel was good with very spacious rooms. Breakfast was okay.

Self

10/10

Exceptional

20 Jul 2026

Gillian

This was a birthday gift for my daughter and she absolutely loved it. She said the staff were amazing and the accommodation was great. They had a meal in the restaurant and it was very nice

Partner

6/10

Pleasant

19 Jul 2026

Emily

The yacht is lovely, a little dated and tired now (having stayed on and loved the sister yacht in Gibraltar, it really doesn't compare!!!). Room was a great size, bathroom was basic. Nice touches leaving water and a small birthday treat for hubby. Staff were really friendly, until they messed our bar bill up and charged us 3 times what they were supposed to, and then were unable to refund it as they didnt know how!! The managed fixed it for us the next morning, but they way all the waiting staff were inexperienced no one able to take control in the evening let it down. Breakfast was buffet. And plentiful. Was nice to enjoy a drink on the front deck after as the weather was great.

Friends_and_family Family

2/10

Poor

12 Jul 2026

Amanda

AVOID IF YOU ARE A FAMILY OR HAVE HEALTH CONDITIONS RELATED TO HEAT!!
We booked a family room for 09/07 - advertised with air conditioning. NONE OF THE AIR CON WORKS HERE! We had noticed when we ate in the bar earlier but assumed rooms would be ok. We had to complain twice during the evening as it wasn’t working; my eldest daughter was lying in the floor trying to sleep - eventually after midnight someone came. They had no fans (I had to ask), no water offered either.
We packed up and went to reception to speak to the manager; it was 12.35am. Her first solution was I was welcome to find another hotel! This is after midnight, in London, with 2 children! I told her this was unacceptable and she then suddenly could find another room. It was on the first floor (we had paid more for a room with a balcony) - the air conditioning also wasn’t working here. She admitted the system wasn’t coping and also said with 4 people in the room it would be worse - a poor excuse, we’ve never had this issue before and, if the system cannot cope, family rooms should not be sold.

The manager then asked my husband to help her drag in a camp bed for one of the children. At this point we decided to split, one child and adult in each room. The manager was heavily pregnant and should not have been in a position to drag a bed or ask a guest to do so.

By this time it was 1am - we struggled to sleep at all.

Neringa the day manager said as the Sunborn is metal it cannot cope with the heat. AVOID!

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Marianne

Everything about our stay was perfect. Every member of staff that we interacted with was very polite and helpful.
The breakfast and evening meal that we had was delicious and the rooms were clean and spacious. We will be returning

Friends_and_family Friends

10/10

Exceptional

10 Jul 2026

Ady

Check in/out was seamless with pleasant staff. The executive room with water view balcony was lovely and clean. Air con worked nice during the heatwave one night, but was blowing out warm air during our second night which was the only blemish on a fantastic stay. Breakfast was self service and kept nice and hot. There’s a few eating places and convenience stores within a five minute walk. With the Custom House Elizabeth Line train station within five minutes, you’re just less than 20 minutes away from Central London on new air conditioned trains. Would definitely use this hotel again,

Partner

10/10

Exceptional

10 Jul 2026

Jessica

Great hotel. Huge rooms. Great breakfast. Will return

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Anthony

The rooms are a good size with everything you need.
The staff are very attentive and we loved staying here.

Partner

6/10

Pleasant

02 Jul 2026

Stewart

Bed was uncomfortable. Two single beds joined together with a thin double mattress put on top. There was a dip down the middle of the bed where there was a gap between the beds. It’s a real shame as the hotel was pleasant and very quiet.

Self

10/10

Exceptional

01 Jul 2026

KARL

Fantastic stay on this hotel ship. Staff were friendly and helpful. Great location if you’re seeing a show at the 02 , as it’s only 15 minutes walk and cable car.

Friends

6/10

Pleasant

23 Jun 2026

Jan

Overall, we had a nice time. Booked as I had always wanted to stay on the Sunborn and we were going to a concert at the 02 so it was convenient. Room was fine - we booked an executive king river view. Small balcony with chairs but you could only see the river if you stood up. Bathroom basic and lacked touches like shower cap etc.
Boat was beautiful with large staircase in centre- stunning.
Staff were pleasant and helpful- special call out to Luca on reception.
We went for a drink on 5th floor bar and discovered how corporate the boat was when approximately 60 people converged in, with free drinks for them and high noise levels which spoiled both the view and ambience. There was something on at Excel and Sunborn were hosting an event for them which lasted from 5-11pm.
We went to 5th floor bar outside at 11.15 pm and had lovely view of 02 and surrounding lit up buildings- favourite part of our stay.
Breakfast was the most disappointing- totally self service with items that had been cooked possibly 2 hours earlier being left warm. We did ask for fresh eggs as the fried ones were hard, but when a fresh dish came out they were the same. Tip- get to breakfast early! Pastries were not fresh.
Would we stay again? Probably not.

Partner

10/10

Exceptional

22 Jun 2026

Anna

When we arrived it was slightly early but our room was ready and we were given an upgrade to a free breakfast, which was delicious! The choice of food was excellent.
The hotel was a beautiful boat, felt very sumptuous and the room was enormous!! It was double the size of a normal London hotel room.
I would happily stay at The Sunborn again and would highly recommend staying there.

Partner

8/10

Excellent

21 Jun 2026

Paul

Amazing yacht, very luxurious feel, absolutely no issues with the hotel experience but the dining is not to the luxury setting, food very good, service average at best. There was an event at excel when we stayed and two companies had booked out two bar areas of the yacht whilst we stayed this was frustrating as it left just an indoor resident bar that effectively was a room with zero atmosphere. Breakfast good, but runs out quickly and you are left to wait for it being replenished. Great location if visiting excel or Docklands, very close to Custom House DLR/Tube, only ten mins into central London. Nice to do something different and the cabins are spacious and luxurious.

Partner

10/10

Exceptional

20 Jun 2026

Shereen

Staff was amazing. Rooms spotless and cosy. Breakfast was wonderful.

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Amber

Thoroughly enjoyed our stay

Partner

8/10

Excellent

16 Jun 2026

mark

Breakfast was bit of a ruck

Partner

10/10

Exceptional

12 Jun 2026

Lynn

....A terrific & unique place to stay, away from frenetic central areas of the city but with easy access to DLR etc.
Cabins are spacious & with added comforts of the speciality coffee machine & the best bathrobes ever!
The yacht is beautifully appointed with the accent on a relaxed stay & choice of dining. Comfortable bar & seating areas inside & out.
The friendly & helpful staff complete the whole happy experience.
Highly reccommend!

Partner

10/10

Exceptional

10 Jun 2026

Vikram Singh

A shout out to the staff. The WiFi in my room was poor and unstable. When I let them know, they switched me to a new room, and called to double check that the WiFi was up to the mark. Professional and friendly service. The hotel is in a converted yacht and moored at a great location - there is lots of space all around and splendid views of the city. One does not feel boxed in as in many other hotels which are located next to other buildings.

Self

10/10

Exceptional

08 Jun 2026

Lynn

Lovely stay at yacht. Helpful staff

Partner

10/10

Exceptional

07 Jun 2026

Helen

Very nice stay and good breakfast

Partner

8/10

Excellent

04 Jun 2026

Neha

Great hotel style. Clean rooms. Good size with 2 beds. Staff were helpful (not anlways upbeat though) . Location is not far from Custom House tube station. Breakfast was average - try and use the main room. The coffee from their machines was horrible. Have the room coffee instead. Rooms have coffee machines. Family friendly

Family_with_children

8/10

Excellent

03 Jun 2026

JANE

The hotel itself was excellent but anyone booking for a vacation stay be aware that this hotel seems to cater primarily for conferences. We booked a two night stay and had booked dinner in the restaurant on both nights. The dinner reservations were accepted but then weeks later we were informed by email that our second night restaurant booking was cancelled due to a private event. We thought this just meant the restaurant but we had no access to the bar or sky lounge either. This was very disappointing. Most staff members were lovely but we did find one gentleman a little on the rude and unhelpful side.

Partner

6/10

Pleasant

03 Jun 2026

jaqueline

Very small room - cramped
Only small towels provided
Room service offered but no phone in room to be able to order
Breakfast not bad but would benefit from better quality bread
Overall not bad but expensive- not great value for money

10/10

Exceptional

02 Jun 2026

Pete

-

Family_with_children

10/10

Exceptional

31 May 2026

Nigel

Dinner onboard was very good and being able to go outside with your drinks was excellent. Breakfast had a large choice but could have been warmer. All staff who looked after us were very friendly and very efficient. Thank you.

Partner

10/10

Exceptional

31 May 2026

caroline

Different experience staying on a yacht instead of a hotel. Staff excellent, bed a bit hard for me and the bathroom was really hot. I could not find any control to turn the temperature down. Overall an excellent stay and would go back

Family_with_children

8/10

Excellent

26 May 2026

Louise

We booked a classic room & checked in at 3. Our room wasn’t ready for over an hour and a half so we were given 2 complimentary drinks, then we were upgraded to an executive room. Beautiful room and little balcony which was lovely (dockside). Great breakfast too (free of charge for all). Will definitely be returning

Partner

8/10

Excellent

26 May 2026

Lynn

The Hotel is decent, a little dated decor inside but all in all good....the hotel is in the Docklands, Canary Wharf area so if traveling from Heathrow it is at least an hour and 15 minutes....we arranged airport transfer because we had too much luggage but you can potentially take tube to get here. We included the breakfast with our stay and it was really good....full English breakfast items, pastries, yogurt, fruit, and much more. You can catch the cable car over the Thames and then go to the North Greewich station to catch the Uber boat which will take you down the Thames to Battersea with various stops on the way...Tower Bridge, Big Ben, etc......you can buy a ticket for the day and get on and off as many times you want. Good hotel, not sure I would stay this far out from airport but London is huge and expensive so really include airport transfer costs into your budget.

Partner

10/10

Exceptional

25 May 2026

Stephanie

Great experience to stay somewhere different

Family_with_children

10/10

Exceptional

25 May 2026

Mary

Lovely stay thank you for having us

Partner

10/10

Exceptional

22 May 2026

Gavin

Fantastic stay as always on a superb Boatel!

8/10

Excellent

21 May 2026

Freya

Clean hotel and not your usual stay, but rooms are extremely dated. We stayed on the first floor and the windows cannot be opened so the room was very stuffy; the aircon wasn’t overly effective. The staff were very polite and welcoming however.

Friends_and_family Friends

6/10

Pleasant

20 May 2026

Spencer

This hotel is obviously targetted at tourists.

The consideration for repeat business is low.

Food looked lovely but the chicken was overcooked and the cod should have been thrown away rather than cooked.

Disappointed overall

A 500 pound evening and stay that was not worth half that value.

Stay away if you want more than a sleep in the river Thames

Partner

10/10

Exceptional

18 May 2026

Bahaa

Excellent service as expected
Nice and clean rooms

Partner

10/10

Exceptional

18 May 2026

Sarah

Had an amazing time on the Sunborn yacht
The room was spotless and we were in the river side so lovely view.
The bar area was lovely, breakfast was very good. (In the warmer weather be lovely to sit longer on the outside bar deck )
Staff welcoming and very near to Custom House tube station.
We also got the cable car from North Greenwich which was well worth it

Partner

10/10

Exceptional

17 May 2026

Andalus

Beautiful hotel yacht experience staff very friendly and professional, the breakfast buffet was delicious thank you

10/10

Exceptional

16 May 2026

Susan

Xo

Friends

10/10

Exceptional

14 May 2026

Christopher

really nice stay, nothing bad to day

8/10

Excellent

12 May 2026

Sanford

The concept and design of the boat were great. However the elevator service was highly problematic. During our 3 night stay one of the two elevators was out of order the entire time. On one day, for several hours, the other elevator was out of order. During that several hour period guests had to walk up or down 3 or 4 flights of stairs. Surprisingly at reception, as people were checking out with suitcases, no offer was made to carry down luggage for guests. The food at breakfast was not warm enough. The lids to pots were heavy and there was no place to rest the lids while scooping out food. Food quality was fair.

10/10

Exceptional

11 May 2026

Neil

Second stay on Sunborn. Love the quirkiness of being on a superyacht. The staff are excellent and we were delighted that all three rooms got upgraded.
It would be nice to have access to a few more of the decks.
Lots of choice of bars and eateries around the dock.

Friends_and_family Friends

10/10

Exceptional

05 May 2026

Samantha

Stayed just for one night as part of a birthday trip for my daughter. Wanted to stay somewhere a little more interesting than the usual chain hotels and this absolutely fitted the bill. Spacious room, comfortable beds and no noise from other rooms. Breakfast buffet was very good with lovely views across the dock towards the O2. Would definitely stay here again.

Friends_and_family Family

10/10

Exceptional

03 May 2026

Linda

Staff were very helpful, we had a lovely upgrade as it was my husbands birthday, very nice surprise.

6/10

Pleasant

03 May 2026

Rajesh

Breakfast is basic. Rooms are dated. The deck is nice if sunny.

Partner

10/10

Exceptional

03 May 2026

Elizabeth

On arrival we were greeted by the lovely staff who directed us to our room,which was absolutely lovely. Everywhere was spotlessly clean. It was such a lovely day we headed out to Sundowner bar where we ordered food and drinks. The staff were attentive and the pizzas were so good. I hadnt realised that one set of towels was inside the wardrobe

10/10

Exceptional

02 May 2026

Sylivia

Great

Partner

10/10

Exceptional

02 May 2026

Anaiya

Amazing staff, beautiful spacious room, beautiful view, beautiful boat

Self

10/10

Exceptional

02 May 2026

Francis

Position

8/10

Excellent

01 May 2026

Megan

Great location, stones throw from the tube! Super friendly and helpful staff.
Room was sufficiently clean! The breakfast was always well stocked with plenty of options, very pleasant and with a view!
The only negative would be the noise at night, it was gone 11.30pm and there was music playing somewhere, we think it was from the event happening on the boat but can’t say for sure.
Overall a great visit and stay, thank you!

Partner

10/10

Exceptional

29 Apr 2026

tony

Clean room
Polite staff
Good breakfast
Beautiful decor

Partner

10/10

Exceptional

29 Apr 2026

Anneli

perfect stay - no issues

Family_with_children

10/10

Exceptional

27 Apr 2026

kevin

Excellent first from the moment we arrived to the moment we left
Courteous helpful staff at check in, pleasant bar area with friendly helpful staff
Delicious roast for lunch and probably the best help yourself quality breakfast we have had with a large selection

Partner

10/10

Exceptional

26 Apr 2026

Juliana

It’s a nice hotel.
The breakfast was amazing

Partner

10/10

Exceptional

21 Apr 2026

Dave

Amazing place very week
Looked after thank you

Partner

10/10

Exceptional

20 Apr 2026

Steve

Very enjoyable and recommended

Partner

10/10

Exceptional

20 Apr 2026

Sarah

We travelled as a family of 3, our son is 8 and we all loved it, great location close to a tube and we had a river side room so had great views, breakfastvwas lovely as well. Definitely recommend.

Friends_and_family Family

10/10

Exceptional

15 Apr 2026

John

good stay, excellent bar with a view. Cracking three course meal

Partner

8/10

Excellent

14 Apr 2026

Abu

A decent and pleasant atmosphere with great views nestled amongst Londons great gems

Partner

10/10

Exceptional

14 Apr 2026

Gary

What a amazing place, everything, everyone the the staff were perfect in every way, the room was beautiful, the bar was amazing and what a entrance when you walk outof the lift wow.

Partner

6/10

Pleasant

14 Apr 2026

Nicola

Very good, good selection of buffet breakfast food.

Partner

8/10

Excellent

09 Apr 2026

Tom

Had no bath, and no River view so was very bland for our stay in London

Partner

10/10

Exceptional

08 Apr 2026

Joseph

If you want to stay somewhere a bit different - this is a brilliant way to do it.
The rooms are spacious, the yacht is clean and the staff / ship mates are great.

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

JOANNA

The staff were very professional, from start to finish it was a very classy experience. We stayed in the classic room, river view. I cant imagine the dock view would have privacy. And if we stayed again would love to splash out and stay in the Executive room. The breakfast buffet had a wide selection of cold and cooked food, all of high quality. We enjoyed our stay very much. Only negatives were that the TV was small, not many UK sockets in the room, and my partner felt too many large mirrors but I didn't mind the latter.

Partner

6/10

Pleasant

03 Apr 2026

Caroline

Good breakfast, nice atmosphere, lovely staff.
Overall we enjoyed our stay.
I’ve graded down to reflect the beds being rather uncomfortable especially the very lumpy pillows! If staying here, take your own pillow!
Plus it was hard to located where to park based on the hotel’s instructions.

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Sithandile

Yes the food was beautiful and taste 😋 clean in our room. I will come back again...

10/10

Exceptional

03 Apr 2026

Lavine

Breakfast had a good selection. Beautiful hotel. Every single staff member was polite and welcoming.

10/10

Exceptional

03 Apr 2026

Spencer

Yes all food was amazing

Partner

8/10

Excellent

02 Apr 2026

Jane

I think on the whole this is good value for money, the kitchen/waitress got our supper order wrong so my friend and I ate separately. Our room was very cold and it was not possible to turn off the A/C but the reception staff did their best to sort it out.

Friends

10/10

Exceptional

31 Mar 2026

Antoni

Staff incredible, breakfast decent. It is slightly dated but still a great experience

Partner

10/10

Exceptional

31 Mar 2026

Joanne

Beautiful stay at this unique hotel, an amazing surprise for my daughter's 11th birthday. Staff went above to make her feel special and the in the room they had got her a balloon, card and chocolates. It really made her day!

Family_with_children

10/10

Exceptional

31 Mar 2026

Louise

This stay was part of a surprise birthday gift and it did not disappoint. Friendly and helpful check in by the member of staff on duty. We had a room with a river view which just added to the experience. We were only there for one night but in that time everything we needed was there. Breakfast was nice and hot but as in any hotel that we have stayed in it does get busy at peak times and sometimes you will need to wait for items to be replenished. Would we stay again, definately!

Partner

6/10

Pleasant

29 Mar 2026

zoe

Staff very friendly at reception
Classic traditional ‘cruise ship’ style as expected
Impeccably clean
Bathroom very dated, infitting with a ship, shower only and extremely heavy door dangerous when having children in the room with you. Couldnt prop bathroom door open and no working fan in the bathroom for stream.
Reason for low score was complete lack of sleep due to room being uncomfortably warm the entire time.
Staff attempted to assist by providing two fans however as window doesnt open this just circulated the warm air around. When speaking to reception they advised they had another room to move us to however said they knocked on our door at 11am to offer us it and as we didnt answer they gave it to someone else!
Hard to believe anyone goes to London to stay in their room until 11am and wait to be offered another room plus they has our emails and phone numbers to try to contact us also but didnt attempt to.
Breakfast was fine but really poor set up, long queues at hot drinks station and hot food just due to poor layout noone could access until person at front has completely moved out of the way. This could be fixed easily by the staff walking through the setup as guests do.
Overall we were offered an upgrade on a return stay however lack of sleep ruined our weekend and due to that unfortunately we wouldnt return

Family_with_children

10/10

Exceptional

28 Mar 2026

Annette

Fantastic alternative hotel and well worth the location being a little way out of central London. Rooms very generous size, all areas of ship spotless, staff very pleasant. Food in bar was delicious.
Only negative during entire stay was that the cooked breakfast buffet food was barely warm.
Would definitely stay here again, fantastic place to stay

Friends

10/10

Exceptional

27 Mar 2026

Samantha

Staff amazing room great .

10/10

Exceptional

27 Mar 2026

Verified traveler

Breakfast was ok. Bit of a bun fight to get to the buffet. Fried eggs were rubbery. Service was good.

Partner

10/10

Exceptional

27 Mar 2026

Sue

Superb stay, lovely room, very comfortable. Dinner excellent. Staff very good. Would definitely stay again.

Partner

10/10

Exceptional

27 Mar 2026

Deborah

Choice of floors at check in, lovely room, comfy bed, very quiet. Good choice at breakfast.

Friends_and_family Friends

8/10

Excellent

25 Mar 2026

Ayodeji

Good overall experience. Just a couple of downsides, the room we had was hot with the air conditioning not quite working well enough, room service was not very efficient. You had to use the hotel app but payments weren’t getting processed successfully and when I tried calling reception the phone just rings out with no answer. The hotel is quite busy so that’s maybe a reason.
On the positive, the breakfast was good with decent options all round. The food at the restaurant was also quite nice. The general ambiance of the hotel is also very pleasant.
I’ll stay again surely.

Partner

10/10

Exceptional

22 Mar 2026

Kerry

Staff were very welcoming. Room was clean and lovely. Bathroom a little dated, with some cracked/ chipped tiles but nothing that affected our stay. Great location for ExCel and perfect to relax in the deck on a sunny spring morning.

Family

8/10

Excellent

22 Mar 2026

Gemma

Hotel was immaculately clean and great location, easy to find. The room was great, clean and had a balcony with a great view. Room service was quick and the breakfast was great. I didn’t find the staff at all friendly, they were very blunt, no eye contact and not polite.

Friends_and_family Family

8/10

Excellent

22 Mar 2026

Lorna

Hotel was lovely, reception staff helpful and welcoming, restaurant staff welcoming but service very slow as they only had one person behind the bar and the waiting staff are not engaging or equipped to serve. The outside area was left for a while before they cleared the tables. The breakfast was good and there is plenty of choice. The room was lovely and very spacious
The hotel itself was lovely and would definitely recommend this hotel but just need to train the staff in the bar area

Partner

10/10

Exceptional

21 Mar 2026

Teresa

The sunborn hotel was clean, fresh and very welcoming, when entering the yacht it definitely had the wow factor.

Friends_and_family Friends

10/10

Exceptional

16 Mar 2026

Jean

Stayed in executive room 4th floor with balcony. Spacious and clean with a very comfortable king size bed and sofa. Spacious bathroom with walk in shower. Nice range of tea and coffee facilities. Conveniently located for O2 using DLR two stop to Canning Town then jubilee line one stop. Lovely cooked breakfast available. Impressive interior with opulent central stair case. Would stay again.

Partner

10/10

Exceptional

13 Mar 2026

Lilly

Fabulous stay on the Sunborn. Large rooms, helpful staff and decent buffet breakfast!
Good WiFi too!
Easy to get in and out of more central London as so close to a tube stop.
Highly recommend

Friends_and_family Friends

10/10

Exceptional

11 Mar 2026

Dominic

Make sure you book the restaurant, it fills up fast. Although the bar has a nice view and also serves food.

Business

10/10

Exceptional

09 Mar 2026

Andrew

Amenities good ,Wi-Fi was good Room lovely and clean had a, big room( Executive) with lovely balcony.

Partner

4/10

Poor

08 Mar 2026

Rebecca

Second time of staying here. Brought friends to celebrate birthdays and an anniversary.

Positives: room was clean, spacious and relaxing.
Decor , good,
Breakfast was extremely disappointing . Queued for over 15 minutes for food, food wasn’t hot so was unable to eat it once back at the table. Orange juice was warm and fruit available was alongside hot food hence warm and dried up.
No cups and glasses available so had to ask. Unfortunately, some staff were rude.

We did speak to the manager and he was very understanding and tried his best to accommodate people . First time I’ve seen a manager get his ‘hands dirty’ and help the staff. He clearly could see what a shambles it was.

Friends_and_family Family

6/10

Pleasant

06 Mar 2026

Richard

A bit tired, lift didn’t work, no branded stationary or perks of a typical fancy hotel, WiFi was poor and a lot of noise in the bedroom from the entry. Not worth the cost.

Business

10/10

Exceptional

05 Mar 2026

Keith

Very friendly receptionist (Alex)

10/10

Exceptional

04 Mar 2026

Teresa

Fabulous hotel.. location best Afternoon Tea I’ve ever had loved best belated birthday evening would go again.. no horrible smells as previous reviews said.. not cold had balcony door open great trip enjoy ☺️ if you go

Partner

6/10

Pleasant

04 Mar 2026

mathew

Wi-Fi in room was very poor. Continual drop outs and disconnection meant I couldn't work.

Business

10/10

Exceptional

03 Mar 2026

Kim

Wonderful 3 night b&b stay. Large room warm and comfortable. Restaurant was lovely with a good menu choice.

Friends_and_family Friends

10/10

Exceptional

03 Mar 2026

Adele

Specifically chose this ‘hotel’ as I like something a little different from the bog standard square boring room type hotels . The other reason was as we were attending a concert at the O2 . So if you want somewhere with easy access to the O2 ( hop on the IFS cloud) somewhere with friendly staff, somewhere with great views of the river and a fantastic breakfast this is a great option .

Partner

10/10

Exceptional

28 Feb 2026

Amy

Excellent stay and lovely room gifts for a birthday.

Partner

10/10

Exceptional

27 Feb 2026

Justin

Room was great and staff excellent definitely coming back again.

Partner

10/10

Exceptional

18 Feb 2026

Roy

The room was larger than expected and all very clean and tidy. The staff were all very polite and efficient and the whole experience was very enjoyable.

Partner