Sunborn London Yacht Hotel

United Kingdom , London
London, Royal Victoria Dock
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100 reviews shown

10/10

Exceptional

14 May 2026

Christopher

really nice stay, nothing bad to day

8/10

Excellent

12 May 2026

Sanford

The concept and design of the boat were great. However the elevator service was highly problematic. During our 3 night stay one of the two elevators was out of order the entire time. On one day, for several hours, the other elevator was out of order. During that several hour period guests had to walk up or down 3 or 4 flights of stairs. Surprisingly at reception, as people were checking out with suitcases, no offer was made to carry down luggage for guests. The food at breakfast was not warm enough. The lids to pots were heavy and there was no place to rest the lids while scooping out food. Food quality was fair.

10/10

Exceptional

11 May 2026

Neil

Second stay on Sunborn. Love the quirkiness of being on a superyacht. The staff are excellent and we were delighted that all three rooms got upgraded.
It would be nice to have access to a few more of the decks.
Lots of choice of bars and eateries around the dock.

Friends_and_family Friends

10/10

Exceptional

05 May 2026

Samantha

Stayed just for one night as part of a birthday trip for my daughter. Wanted to stay somewhere a little more interesting than the usual chain hotels and this absolutely fitted the bill. Spacious room, comfortable beds and no noise from other rooms. Breakfast buffet was very good with lovely views across the dock towards the O2. Would definitely stay here again.

Friends_and_family Family

10/10

Exceptional

03 May 2026

Linda

Staff were very helpful, we had a lovely upgrade as it was my husbands birthday, very nice surprise.

6/10

Pleasant

03 May 2026

Rajesh

Breakfast is basic. Rooms are dated. The deck is nice if sunny.

Partner

10/10

Exceptional

03 May 2026

Elizabeth

On arrival we were greeted by the lovely staff who directed us to our room,which was absolutely lovely. Everywhere was spotlessly clean. It was such a lovely day we headed out to Sundowner bar where we ordered food and drinks. The staff were attentive and the pizzas were so good. I hadnt realised that one set of towels was inside the wardrobe

10/10

Exceptional

02 May 2026

Sylivia

Great

Partner

10/10

Exceptional

02 May 2026

Anaiya

Amazing staff, beautiful spacious room, beautiful view, beautiful boat

Self

10/10

Exceptional

02 May 2026

Francis

Position

8/10

Excellent

01 May 2026

Megan

Great location, stones throw from the tube! Super friendly and helpful staff.
Room was sufficiently clean! The breakfast was always well stocked with plenty of options, very pleasant and with a view!
The only negative would be the noise at night, it was gone 11.30pm and there was music playing somewhere, we think it was from the event happening on the boat but can’t say for sure.
Overall a great visit and stay, thank you!

Partner

10/10

Exceptional

29 Apr 2026

tony

Clean room
Polite staff
Good breakfast
Beautiful decor

Partner

10/10

Exceptional

29 Apr 2026

Anneli

perfect stay - no issues

Family_with_children

10/10

Exceptional

27 Apr 2026

kevin

Excellent first from the moment we arrived to the moment we left
Courteous helpful staff at check in, pleasant bar area with friendly helpful staff
Delicious roast for lunch and probably the best help yourself quality breakfast we have had with a large selection

Partner

10/10

Exceptional

26 Apr 2026

Juliana

It’s a nice hotel.
The breakfast was amazing

Partner

10/10

Exceptional

21 Apr 2026

Dave

Amazing place very week
Looked after thank you

Partner

10/10

Exceptional

20 Apr 2026

Steve

Very enjoyable and recommended

Partner

10/10

Exceptional

20 Apr 2026

Sarah

We travelled as a family of 3, our son is 8 and we all loved it, great location close to a tube and we had a river side room so had great views, breakfastvwas lovely as well. Definitely recommend.

Friends_and_family Family

10/10

Exceptional

15 Apr 2026

John

good stay, excellent bar with a view. Cracking three course meal

Partner

8/10

Excellent

14 Apr 2026

Abu

A decent and pleasant atmosphere with great views nestled amongst Londons great gems

Partner

10/10

Exceptional

14 Apr 2026

Gary

What a amazing place, everything, everyone the the staff were perfect in every way, the room was beautiful, the bar was amazing and what a entrance when you walk outof the lift wow.

Partner

6/10

Pleasant

14 Apr 2026

Nicola

Very good, good selection of buffet breakfast food.

Partner

8/10

Excellent

09 Apr 2026

Tom

Had no bath, and no River view so was very bland for our stay in London

Partner

10/10

Exceptional

08 Apr 2026

Joseph

If you want to stay somewhere a bit different - this is a brilliant way to do it.
The rooms are spacious, the yacht is clean and the staff / ship mates are great.

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

JOANNA

The staff were very professional, from start to finish it was a very classy experience. We stayed in the classic room, river view. I cant imagine the dock view would have privacy. And if we stayed again would love to splash out and stay in the Executive room. The breakfast buffet had a wide selection of cold and cooked food, all of high quality. We enjoyed our stay very much. Only negatives were that the TV was small, not many UK sockets in the room, and my partner felt too many large mirrors but I didn't mind the latter.

Partner

6/10

Pleasant

03 Apr 2026

Caroline

Good breakfast, nice atmosphere, lovely staff.
Overall we enjoyed our stay.
I’ve graded down to reflect the beds being rather uncomfortable especially the very lumpy pillows! If staying here, take your own pillow!
Plus it was hard to located where to park based on the hotel’s instructions.

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Sithandile

Yes the food was beautiful and taste 😋 clean in our room. I will come back again...

10/10

Exceptional

03 Apr 2026

Lavine

Breakfast had a good selection. Beautiful hotel. Every single staff member was polite and welcoming.

10/10

Exceptional

03 Apr 2026

Spencer

Yes all food was amazing

Partner

8/10

Excellent

02 Apr 2026

Jane

I think on the whole this is good value for money, the kitchen/waitress got our supper order wrong so my friend and I ate separately. Our room was very cold and it was not possible to turn off the A/C but the reception staff did their best to sort it out.

Friends

10/10

Exceptional

31 Mar 2026

Antoni

Staff incredible, breakfast decent. It is slightly dated but still a great experience

Partner

10/10

Exceptional

31 Mar 2026

Joanne

Beautiful stay at this unique hotel, an amazing surprise for my daughter's 11th birthday. Staff went above to make her feel special and the in the room they had got her a balloon, card and chocolates. It really made her day!

Family_with_children

10/10

Exceptional

31 Mar 2026

Louise

This stay was part of a surprise birthday gift and it did not disappoint. Friendly and helpful check in by the member of staff on duty. We had a room with a river view which just added to the experience. We were only there for one night but in that time everything we needed was there. Breakfast was nice and hot but as in any hotel that we have stayed in it does get busy at peak times and sometimes you will need to wait for items to be replenished. Would we stay again, definately!

Partner

6/10

Pleasant

29 Mar 2026

zoe

Staff very friendly at reception
Classic traditional ‘cruise ship’ style as expected
Impeccably clean
Bathroom very dated, infitting with a ship, shower only and extremely heavy door dangerous when having children in the room with you. Couldnt prop bathroom door open and no working fan in the bathroom for stream.
Reason for low score was complete lack of sleep due to room being uncomfortably warm the entire time.
Staff attempted to assist by providing two fans however as window doesnt open this just circulated the warm air around. When speaking to reception they advised they had another room to move us to however said they knocked on our door at 11am to offer us it and as we didnt answer they gave it to someone else!
Hard to believe anyone goes to London to stay in their room until 11am and wait to be offered another room plus they has our emails and phone numbers to try to contact us also but didnt attempt to.
Breakfast was fine but really poor set up, long queues at hot drinks station and hot food just due to poor layout noone could access until person at front has completely moved out of the way. This could be fixed easily by the staff walking through the setup as guests do.
Overall we were offered an upgrade on a return stay however lack of sleep ruined our weekend and due to that unfortunately we wouldnt return

Family_with_children

10/10

Exceptional

28 Mar 2026

Annette

Fantastic alternative hotel and well worth the location being a little way out of central London. Rooms very generous size, all areas of ship spotless, staff very pleasant. Food in bar was delicious.
Only negative during entire stay was that the cooked breakfast buffet food was barely warm.
Would definitely stay here again, fantastic place to stay

Friends

10/10

Exceptional

27 Mar 2026

Samantha

Staff amazing room great .

10/10

Exceptional

27 Mar 2026

Sandie

Breakfast was ok. Bit of a bun fight to get to the buffet. Fried eggs were rubbery. Service was good.

Partner

10/10

Exceptional

27 Mar 2026

Sue

Superb stay, lovely room, very comfortable. Dinner excellent. Staff very good. Would definitely stay again.

Partner

10/10

Exceptional

27 Mar 2026

Deborah

Choice of floors at check in, lovely room, comfy bed, very quiet. Good choice at breakfast.

Friends_and_family Friends

8/10

Excellent

25 Mar 2026

Ayodeji

Good overall experience. Just a couple of downsides, the room we had was hot with the air conditioning not quite working well enough, room service was not very efficient. You had to use the hotel app but payments weren’t getting processed successfully and when I tried calling reception the phone just rings out with no answer. The hotel is quite busy so that’s maybe a reason.
On the positive, the breakfast was good with decent options all round. The food at the restaurant was also quite nice. The general ambiance of the hotel is also very pleasant.
I’ll stay again surely.

Partner

10/10

Exceptional

22 Mar 2026

Kerry

Staff were very welcoming. Room was clean and lovely. Bathroom a little dated, with some cracked/ chipped tiles but nothing that affected our stay. Great location for ExCel and perfect to relax in the deck on a sunny spring morning.

Family

8/10

Excellent

22 Mar 2026

Gemma

Hotel was immaculately clean and great location, easy to find. The room was great, clean and had a balcony with a great view. Room service was quick and the breakfast was great. I didn’t find the staff at all friendly, they were very blunt, no eye contact and not polite.

Friends_and_family Family

8/10

Excellent

22 Mar 2026

Lorna

Hotel was lovely, reception staff helpful and welcoming, restaurant staff welcoming but service very slow as they only had one person behind the bar and the waiting staff are not engaging or equipped to serve. The outside area was left for a while before they cleared the tables. The breakfast was good and there is plenty of choice. The room was lovely and very spacious
The hotel itself was lovely and would definitely recommend this hotel but just need to train the staff in the bar area

Partner

10/10

Exceptional

21 Mar 2026

Teresa

The sunborn hotel was clean, fresh and very welcoming, when entering the yacht it definitely had the wow factor.

Friends_and_family Friends

10/10

Exceptional

16 Mar 2026

Jean

Stayed in executive room 4th floor with balcony. Spacious and clean with a very comfortable king size bed and sofa. Spacious bathroom with walk in shower. Nice range of tea and coffee facilities. Conveniently located for O2 using DLR two stop to Canning Town then jubilee line one stop. Lovely cooked breakfast available. Impressive interior with opulent central stair case. Would stay again.

Partner

10/10

Exceptional

13 Mar 2026

Lilly

Fabulous stay on the Sunborn. Large rooms, helpful staff and decent buffet breakfast!
Good WiFi too!
Easy to get in and out of more central London as so close to a tube stop.
Highly recommend

Friends_and_family Friends

10/10

Exceptional

11 Mar 2026

Dominic

Make sure you book the restaurant, it fills up fast. Although the bar has a nice view and also serves food.

Business

10/10

Exceptional

09 Mar 2026

Andrew

Amenities good ,Wi-Fi was good Room lovely and clean had a, big room( Executive) with lovely balcony.

Partner

4/10

Poor

08 Mar 2026

Rebecca

Second time of staying here. Brought friends to celebrate birthdays and an anniversary.

Positives: room was clean, spacious and relaxing.
Decor , good,
Breakfast was extremely disappointing . Queued for over 15 minutes for food, food wasn’t hot so was unable to eat it once back at the table. Orange juice was warm and fruit available was alongside hot food hence warm and dried up.
No cups and glasses available so had to ask. Unfortunately, some staff were rude.

We did speak to the manager and he was very understanding and tried his best to accommodate people . First time I’ve seen a manager get his ‘hands dirty’ and help the staff. He clearly could see what a shambles it was.

Friends_and_family Family

6/10

Pleasant

06 Mar 2026

Richard

A bit tired, lift didn’t work, no branded stationary or perks of a typical fancy hotel, WiFi was poor and a lot of noise in the bedroom from the entry. Not worth the cost.

Business

10/10

Exceptional

05 Mar 2026

Keith

Very friendly receptionist (Alex)

10/10

Exceptional

04 Mar 2026

Teresa

Fabulous hotel.. location best Afternoon Tea I’ve ever had loved best belated birthday evening would go again.. no horrible smells as previous reviews said.. not cold had balcony door open great trip enjoy ☺️ if you go

Partner

6/10

Pleasant

04 Mar 2026

mathew

Wi-Fi in room was very poor. Continual drop outs and disconnection meant I couldn't work.

Business

10/10

Exceptional

03 Mar 2026

Kim

Wonderful 3 night b&b stay. Large room warm and comfortable. Restaurant was lovely with a good menu choice.

Friends_and_family Friends

10/10

Exceptional

03 Mar 2026

Adele

Specifically chose this ‘hotel’ as I like something a little different from the bog standard square boring room type hotels . The other reason was as we were attending a concert at the O2 . So if you want somewhere with easy access to the O2 ( hop on the IFS cloud) somewhere with friendly staff, somewhere with great views of the river and a fantastic breakfast this is a great option .

Partner

10/10

Exceptional

28 Feb 2026

Amy

Excellent stay and lovely room gifts for a birthday.

Partner

10/10

Exceptional

27 Feb 2026

Justin

Room was great and staff excellent definitely coming back again.

Partner

10/10

Exceptional

18 Feb 2026

Roy

The room was larger than expected and all very clean and tidy. The staff were all very polite and efficient and the whole experience was very enjoyable.

Partner

8/10

Excellent

11 Feb 2026

Tracey

Nice spacious clean room. Nice feel to the place service good & food lovely

8/10

Excellent

11 Feb 2026

David

Very comfortable bed in a good sized room.

Friends_and_family Family

6/10

Pleasant

08 Feb 2026

angela

Room was lovely, however, constant humming noise was annoying and bar and restaurant were too hot, with no natural ventilation so uncomfortably when eating, also unable to go on outside areas of yacht for reasons unknown????

Leisure Family

6/10

Pleasant

04 Feb 2026

Shabana

Bed wasn’t good both had back ache in bathroom hand wash dispenser was 2 low from fitting very difficult to get handwashing out from dispenser. Heating was awful and summer duvet 🙈. I had high expectations after reviews but unfortunately hotel wasn’t up to the mark I won’t stay there again neither would recommend to any family or friends

Partner

10/10

Exceptional

04 Feb 2026

Frank

Our room was without doubt serviced to a very high standard.
The staff on arrival were both courteous and friendly.

Partner

10/10

Exceptional

02 Feb 2026

Kathleen

An amazing stay in this beautiful floating hotel! Lovely staff, spotless room and lovely food.

Partner

10/10

Exceptional

01 Feb 2026

Tracey

Beautiful room, very well presented. Staff from reception, restaurant and hotel services were welcoming, helpful and friendly. Lovely food for evening and great breakfast. Amazing environment and good links to the city.

Leisure Partner

10/10

Exceptional

31 Jan 2026

dean

The staff were very welcoming and polite.
The room was very clean and tidy ( spotless).
The evening meals were delicious.
Full English breakfast was a great way to start your day.

Partner

6/10

Pleasant

30 Jan 2026

Eileen

Room was good. Reception not very helpful. Only 1bathand hand towel which i fidnt notice until i got out of the shower. Tv didn't work. When i mentioned it on check out the response wasnt very helpful. Staff need more training and understanding of English. Apart from that tje room was great and couldn't fault yhe breakfast.

10/10

Exceptional

24 Jan 2026

Peter

Sunborn London offers a truly distinctive experience as a luxury yacht hotel. The location is excellent, with stunning views over the Royal Victoria Dock and easy access to the DLR for getting around the city. The rooms are spacious and well-appointed, giving a sense of elegance and comfort.

The staff were friendly and helpful throughout my stay, and check-in was smooth. Breakfast was varied and tasty, though the dining area can get busy during peak times. had to line up for food that was at 8 am when they open for breakfast

One small drawback was that some areas of the ship could use a little refresh, but overall, the ambience and uniqueness more than make up for it.

If you’re looking for something different from a standard hotel, Sunborn London is a great choice. I’d happily return.

Leisure Friends

10/10

Exceptional

20 Jan 2026

Josephine

We booked for my birthday in January. Arrived late evening. Lovely lady on reception very friendly and polite. Our double room had a window with river view. It was very clean and spacious with sofa, tv, tea and coffee facilities, Coffee machine and 2 bottles of water. A lovely card with a birthday message and box of chocolates on the table.
The ensuite bathroom was spacious too. Had a drink in their bar area. Views of 02 from the deck is lovely.
We had breakfast included which was very nice, good variety of hot and cold food and drinks. All staff are all very polite and helpful.
Will definitely visit again.

Leisure Partner

6/10

Pleasant

18 Jan 2026

Ruth

Was lovely , didn’t like the fact no windows in the room got too hot had to use air con which I don’t like
Rooms pretty basic mattress was a mattress topper

Leisure

10/10

Exceptional

18 Jan 2026

June

Everything. The Young Guy on reception very nice and chatty came from Crystal Palace.

10/10

Exceptional

18 Jan 2026

Ronnie

Staff were great

8/10

Excellent

15 Jan 2026

Alan

Partner

8/10

Excellent

13 Jan 2026

Clare

Nice spacious room and very comfortable bed.

Great breakfast - lots of choice and healthy options too. Particularly liked option to have mackerel and salmon.

Slightly limited selection of toiletries compared to other 4 star hotels. Missed having dressing gowns.

Carpets in corridors and rooms were a bit tired looking.

Friends_and_family Family

10/10

Exceptional

12 Jan 2026

Melanie

The whole experience was fantastic. Clean, friendly staff and a great breakfast. The room was massive and ver well presented. A lovely big bathroom too.

Partner

10/10

Exceptional

10 Jan 2026

Adam

A great stay at the Sunborn. Room was great and comfortable and very very clean. The coffee maker in room was very good too. Staff in the hotel were friendly and helpful. Breakfast was really good too and Vegetarian sausages available on request too. I wouldn't bother with the bar as the lager was weak / not the best of taste (unbranded) and the wine ( pinot grigio ) was quite sharp.

Partner

10/10

Exceptional

09 Jan 2026

Ann

Great stay lovely clean room spotless bathroom. All the staff very friendly

Partner

10/10

Exceptional

09 Jan 2026

Yousuf

All in all a lovely hotel, right next to custom house station. Dock views aren't the most pleasant but river view is very nice. Great rooms with warm interiors, lovely staff and great breakfast.

Leisure Partner

10/10

Exceptional

08 Jan 2026

Janet

The man on reception was so lovely. Really welcoming and friendly and made a point of wishing my son a happy birthday.
Lovely atmosphere and an overall great stay

Leisure Family

10/10

Exceptional

08 Jan 2026

Gary

We have stayed here a few times now. All I can say is that it is beyond exceptional. The elegance and beauty of it all is a 10++
Staff are more than happy to help us.
Will be back again soon

Leisure Family

10/10

Exceptional

07 Jan 2026

claudine

We had room 5022, which offered a great view from the balcony. The room was spacious, clean and well furnished and the bed and bedding very comfortable.
The staff were professional, courteous and friendly.
Great treat!

Leisure Partner

8/10

Excellent

06 Jan 2026

Kiarra

There was a really nice lady, who let us check out a bit later as we woke up very late. We really appreciated that, & another staff who gave us a heater. The heating in the room wasn’t functioning properly, it was blowing cold air instead of

10/10

Exceptional

05 Jan 2026

Jen

The room was really large and clean. Lovely bed and bathroom was really nice too. There was only 1 lift working on the Saturday and we were stuck outside in the cold for about 10 minutes as the lift just never came to the dockside level. It was fixed late on the Sunday but this was an issue as we were with elderly parents who struggled with the stairs.
Other than this it was a great stay.

Leisure Family

10/10

Exceptional

04 Jan 2026

kevin

Loved everything. Room was fantastic. Dinner and breakfast were wonderful. Had an amazing time. Very different from a normal hotel and in a lovely situation only 20 minutes from oxford Street on the tube. Very quiet area

Partner

10/10

Exceptional

03 Jan 2026

Toni

The staff members were exceptionally helpful, friendly, approachable, and polite, and the entire establishment was impeccably clean. I thoroughly enjoyed my stay here. The breakfast was pleasant, though I have experienced superior options at more affordably priced hotels. I would highly recommend this hotel.

Leisure Partner

10/10

Exceptional

01 Jan 2026

Jill

Great stay and Christmas Day package was well worth the money.

Partner

8/10

Excellent

01 Jan 2026

Elizabeth

The service was amazing. We had an uncomfortable sleepless first night stay with a very squeaky sofa bed that rolled into the middle but the staff where swift the resolve the issue and kindly ungraded us for our second night. The kids absolutely loved the experience of staying on a yacht. We had a wonderful view of the water and city from our balcony. We were worried that it would been too far outside of central london but with the Elizabeth line it couldn’t have been quicker and more convenient. As a result we felt like we had a city break in a calm tranquil setting. Thank you.

Friends_and_family Family

10/10

Exceptional

31 Dec 2025

Anthony

Location, food and BIG BEDS

Friends_and_family Family

10/10

Exceptional

31 Dec 2025

Wendy

Fantastic location. Beautiful room. Wouls stay again

10/10

Exceptional

30 Dec 2025

Len

Room was.clesn but toilet smelt on both dsys we were there i did report to reception

Leisure Partner

10/10

Exceptional

30 Dec 2025

Anne

Beautiful room,clean, plenty of storage, friendly staff

10/10

Exceptional

29 Dec 2025

Karen

Room service is amazing arrives really quickly, everything looks the same as online. Friendly staff.

6/10

Pleasant

28 Dec 2025

Monal

The bathroom wasnt clean enough. The bedhseets were not clean and the kids bed was extremely uncomfortable.

Breakfast - Despite of long queues,when you reach the food it was over and they you have to queue again.

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

Kevin

Exactly what we expected, great hotel

Partner

4/10

Poor

27 Dec 2025

Marc

Constant banging in room 1002 all night, something banging against the side of the boat. Couldn’t sleep.

Leisure Family

10/10

Exceptional

26 Dec 2025

Everyone was so nice, it was our first time at sunborn . We were overwhelmed at first by it all but the staff were very helpful and put us all at ease.

Partner

6/10

Pleasant

25 Dec 2025

Laurence

This was our 3rd stay here and won’t lie a little disappointed on this occasion. Booked 2 rooms for 2 nights as our daughter was getting married in London. Rooms were at the front of the boat which are way much smaller than those in the middle and also have polished wooden floors rather than carpet, our sons room also had the used water containers still inside his fridge and had not been replaced . Not one for complaining so didn’t want to ask to be moved as you could see the hotel was very busy,

Friends_and_family Family

10/10

Exceptional

24 Dec 2025

Linda

Absolutely lovely place to stay. Staff so friendly, helpful and welcoming. Room immaculate and clean. Highly highly recommend

10/10

Exceptional

24 Dec 2025

brian

Great staff splotlessly clean rooms, good location , 3 stops on Elizabeth line to central london

Business