Name: Aloft London Excel
Address: Royal Victoria Dock, One Eastern Gateway, London, E16 1FR, GB

10/10

Exceptional

20 Jul 2026

Miguel

Excellent stay and we really enjoyed

Friends_and_family Family

8/10

Excellent

17 Jul 2026

Saleem

Nice friendly staff nice location and clean room and breakfast easy to park has delays at check in for 30 mins due to technical problems with gaining access to rooms with key cards staff manage to sort it out same day in the evening.

Self

8/10

Excellent

15 Jul 2026

Johanna

Room was clean, staff very helpful and accommodating, breakfast was excellent. AC was coolish, but not cold.

Partner

10/10

Exceptional

11 Jul 2026

Abdulrazaq

Staff were amazing, always willing to ensure you enjoyed your stay. Breakfast was good! Room was cozy, I hardly wanted to step out 😁. Enjoyed the bar as well, particularly loved it’s ambiance.

Self

2/10

Poor

07 Jul 2026

Dominic

Was booked to stay during the heatwave - trains were cancelled, advice was not to travel but hotel refused to give any flexibility to the booking rate.

Wouldn’t cancel, wouldn’t amend just a blanket response of. T&Cs of booking say no

10/10

Exceptional

05 Jul 2026

Greg

Amazing big room in the perfect location. A stones throw from underground. The room itself was large, comfortable and quiet despite being right at the excel. Shower was amazing, very comfortable queen size bed, black out blinds that actually work. Staff were friendly. Bar area was nice to chill in. Parking on site definitely helped despite the charge. We didnt eat on site but food looked nice from what we saw. We didnt use swimming facilities but wish we had the time too. All looked well maintained and clean

Partner

8/10

Excellent

03 Jul 2026

Robert

The room was clean and comfortable, staff friendly and courteous. It was a very hot day and the lobby was a bit warm, but room temperature was good.

Self

10/10

Exceptional

02 Jul 2026

Gary

Great, luxurious hotel in a great location - loved it

Partner

10/10

Exceptional

30 Jun 2026

Stephanie

All it great, except the parking is over priced for hotel users.

Partner

10/10

Exceptional

29 Jun 2026

Jemima

Lovely room, good location and beautifully maintained

Partner

10/10

Exceptional

23 Jun 2026

Tyrique

The room was clean.

Partner

10/10

Exceptional

21 Jun 2026

Andrew

Handy location with helpful staff and conveniently appointed rooms.

Friends_and_family Friends

8/10

Excellent

20 Jun 2026

Rosie

The hotel was so quiet despite being next to a tube line and under a flight path. Staff were all very polite and friendly. Great choice for breakfast. Black out blinds were amazing and the bed was so comfortable. Best nights sleep I've had in a hotel for a long while. Only disappointing part was that the restaurant wasn't open. We were able to order a meal for room service but there wasn't a massive choice.

Partner

10/10

Exceptional

19 Jun 2026

Manfia

The room was clean the pool was the perfect temperature and was over all amazing

Friends_and_family Friends

8/10

Excellent

14 Jun 2026

Stephen

Great hotel featured a pool sauna ans steam room and gym sadly unable to use as didn't get time.

Breakfast was great and the freshly made pancakes made the kids soo happy.

The only thing is the room was dusty and not sure about the fridge if it was working.

After checking out, we was given free donuts which the kid's loved.!

Family_with_children

10/10

Exceptional

08 Jun 2026

Peter

Great hotel at an affordable price

Self

10/10

Exceptional

01 Jun 2026

John

Great location off the tube, excellent staff and very clean rooms.

Breakfast was very good and nice bar. Will definitely stay again.

Friends

8/10

Excellent

01 Jun 2026

Victor Chibuzor

I loved the way the spaces in the room was managed. Furniture and general room layout was great. I really liked the black out window blinds. Helped with sleeping into the morning without worrying about sun rays waking me up at 5am. Loved it.

Friends

10/10

Exceptional

29 May 2026

Rebecca

Great amazing perfect no complaints

Friends_and_family Family

10/10

Exceptional

27 May 2026

Geena

Clean, comfortable room. Nice cool temperature indoors during the May bank holiday heatwave along with ice buckets in the rooms, and very easy access for Excel. Only gripe is wishing the rooms had normal bathroom doors instead of a heavy sliding-mirror situation, as there is no privacy even in a room designed for sharing for showering or using the toilet.

Pool and sauna facilities were a very welcome treat and easily accessed with spare towels and easy to use lockers with your room keycard.

Business

4/10

Poor

27 May 2026

Jade

Was ok, parking was overbooked though, was put in a different room than I booked. Bedding was dirty with crumbs and hair, someone did come and change them but he was the maintenance man so had to help in the end, Room was a nice size.

Friends_and_family Family

6/10

Pleasant

26 May 2026

Simon

Unfortunately the shower in our room had a dreadful sewage smell. We reported this in the afternoon but it had worsened on our return late evening. Eventually we had to move rooms at midnight. The hotel did discount our parking for the inconvenience which was a nice gesture.

Apart from that, the hotel was lovely and modern, the bar was great as was the breakfast in the morning. The staff were very welcoming and helpful.

We would go back assuming the sewage problem was a one off and we were just unlucky.

Partner

10/10

Exceptional

26 May 2026

Hisuk

Very kind staff and clean room
And comfortable parking

Friends_and_family Family

6/10

Pleasant

17 May 2026

Arnaud

Location of the hotel is easy to reach and the hotel is well kept.
Ideal if you are attending Excel or you fancy a Uber boat ride.
The room is well laid out with a large TV but beds are hard and we didn't sleep well.
We felt having 2 tea bags and 1 can of water for 4 was underwhelming.
Cleanliness was just about ok in the room and the water pressure was poor.
Overall the stay could have been easily better with a little care.

Friends_and_family Family

10/10

Exceptional

16 May 2026

Andrew

didnt have breakfast and didnt drive but great stay great gym and swimming is great

8/10

Excellent

14 May 2026

Ashley

Nice breakfast, tidy room well styled

Self

6/10

Pleasant

14 May 2026

Joshua

The pool was closed due to \"maintenance\" which is the main reason I booked this hotel over others. When I mentioned it to the reception staff they shrugged it off and offered nothing for the inconvenience. I woke up 2 hours early to ensure I could enjoy the pool.

Very disappointed with receptions response.

10/10

Exceptional

04 May 2026

Aurelio

Clean room

Family_with_children

6/10

Pleasant

27 Apr 2026

Kevin

Breakfast was cold.
Coffee was not fresh.

Partner

10/10

Exceptional

26 Apr 2026

Ayman

Great

10/10

Exceptional

26 Apr 2026

Ayman

Great

10/10

Exceptional

20 Apr 2026

Ravi

We enjoyed everything was amazing.

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

Waleed

nice breakfast

10/10

Exceptional

13 Apr 2026

Puneet

We stayed at this property twice in the last month as we toured Europe with family. We got a free room upgrade as the family rooms were overbooked when we arrived. Housekeeping was quick and attentive. Comfortable beds and clean rooms. Breakfast was nice with lots of healthy options. Location is great and accessible by train. We will be back!

Family_with_children

10/10

Exceptional

11 Apr 2026

Wilhemina

Breakfast was good

Friends

10/10

Exceptional

10 Apr 2026

Joseph

Exceptional Five Star Experience at Aloft London Excel
I recently had the pleasure of returning to this fantastic hotel, and once again, the level of hospitality was nothing short of world class. From start to finish, the team went above and beyond to ensure a seamless and comfortable stay.

The service here is truly five star, defined by a genuine warmth that is rare to find. I want to extend a special thank you to the operational manager, Alexandros Tsarnas, for maintaining such high standards across the property. It is clear that excellence is a priority here.

Outstanding Staff Recognition
A few individuals made my stay particularly memorable:

Anuska (Receptionist): She is an absolute credit to the hotel. Anuska is incredibly good at her job, always smiling and radiating a positive energy that makes you feel instantly welcome.

Sagar Singh (Duty Manager): I am immensely grateful to Sagar for his incredible kindness and professional touch. He handled my room allocation with great care and was generous enough to grant a late check out until 16:00, which made a huge difference to my trip.

The attention to detail and the willingness to look after guests is what sets this hotel apart. Whether you are visiting for business or leisure, the team ensures you are well taken care of. I have already begun sharing my positive experiences with others, and I will certainly be back. Thank you for making my stay so special.

Partner

10/10

Exceptional

10 Apr 2026

Alan

Excellent room size, super amenities, good breakfast and a short walk to Prince Regent DLR stop with speedy onwards connections at Custom House or Canning Town.

Partner

10/10

Exceptional

10 Apr 2026

Tahira

Great!

Family

10/10

Exceptional

08 Apr 2026

Amr

Great

10/10

Exceptional

08 Apr 2026

Natasha

Lovely stay and lovely stay.
You can watch the planes take off and land. Which my daughter loved.

Very convenient location. We also walked down to ride the cable cars to the o2 which was fun and great views.

The pool was mild temperature not freezing atall but the room/air in there does get hot.

There is a £25 security deposit per night.

Family_with_children

10/10

Exceptional

08 Apr 2026

Natasha

Really lovely stay only atayed for 2nights but then booked for 1 more night.
The pool was not freezing, mild temperature but it does get hot in the pool room.
Lovely staff and very helpful.

They do charge a £25 security eposit per night. I wasnt aware of this so it did come as a shock.

Theres a resturant upstair which serves breakfast, lunch and dinner, unfoand another bar

Family_with_children

10/10

Exceptional

07 Apr 2026

Stacey

Staff were very friendly, room was very comfortable and clean, pool was warm (ok for a dip but a bit busy, and not big enough for a good swim), and breakfast was good with everything being replenished constantly.

Lovely short stay.

Directions when we got of the DLR were not great, we followed some other people to find the 2nd floor entrance.

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

MARTIN

Great located hotel … easy to park and access central London using the Elizabeth Line. Hotel is modern and spacious rooms

Partner

10/10

Exceptional

03 Apr 2026

Waleed

Great stay and breakfast

10/10

Exceptional

03 Apr 2026

Manoharan

I had a very pleasant stay at the hotel. The rooms were clean and well-maintained, and the staff were very helpful and friendly throughout my visit. Parking was available, which made everything much more convenient. I also had a great time at the pool and truly enjoyed the day overall. It was a relaxing and enjoyable experience, and I would be happy to stay here again.

Family_with_children

10/10

Exceptional

01 Apr 2026

Robbie

Decent brekkie

10/10

Exceptional

30 Mar 2026

PAUL

We like this hotel as it is reasonably priced, has a 24hr gym, half decent pool, sauna and steam room. It is also 2 minutes away from the DLR (docklands light railway) giving easy access to central London and the west end. We always book parking through 'Your Parking Space' If you do this you can cut that car parking costs in half although you will have a 5 minute walk to the hotel itself.

Partner

8/10

Excellent

29 Mar 2026

Jenica

Nice hotel! Lovely and modern, spacious rooms. I stayed for my anniversary with my partner.

We requested an anniversary package but they didn’t give us any cake with it (which was included) when we asked the front desk they were helpful and attentive. They later brought us a dessert but they misspelled “anniversary” and brought a lemon cheesecake (which I’m allergic to), we asked for an actual cake again and they brought one up that was again misspelled but they tried haha! I wouldn’t recommend anniversary package but would recommend the hotel overall.

The breakfast was ok I’m not a fan of undercooked or mushy eggs and not much options for vegetarians or those who don’t eat pork - other than the pastries which I definitely enjoyed!

The pool was lovely, steam room was not working when I went but we used the sauna.

Dinner was amazing here! Fish and chips 10/10. The location is great with DLR close by.

Overall a lovely stay

Partner

10/10

Exceptional

21 Mar 2026

Sue

Fantastic staff - every person we met from Reception to maintenance were so helpful and professional. Great facilities and the perfect location for Excel.

6/10

Pleasant

18 Mar 2026

sam

Staff were good but definitely not worth the money for an executive suite. The shower was in need of repair, the ceiling paint flaked off midst shower and the shower was really not what was expected for an exec suite. Breakfast was okay but limited and food was okay - I had room service - pizza was greasy and the drink I had chosen was out of stock and then had to wait a further twenty minutes for the alternative. The bed was comfortable, towels fluffy but really not worth the money.

Self

10/10

Exceptional

16 Mar 2026

Dean

Great hotel for the Excel Centre, perfect for any business travelers that are doing an exhibition at the Excel. Decent pool, steam room, sauna, and the rooms were nice. Cleaning staff actually cleaned the rooms everyday and the staff were nice.

Business

8/10

Excellent

11 Mar 2026

Tarha

Rooms are clean and comfortable.

Business

10/10

Exceptional

02 Mar 2026

John

The breakfast was great. The location was close and accessible to everything. The staff was very nice and friendly. The pool was great and heated and indoor. The sauna and steam rooms were awesome. The gym was nice. I would recommend staying here.

Self

8/10

Excellent

27 Feb 2026

Stephen

Easy to check in, helpful staff. Good parking available. Only downside was my room was located next to the bar/restaurant on the second floor i think so very noisy until late. The room itself was fab

Friends_and_family Friends

8/10

Excellent

18 Feb 2026

Joanne

Nice room, clean and spacious with a great shower.

8/10

Excellent

18 Feb 2026

Bill

Staff members are friendly and helpful.

Self

10/10

Exceptional

18 Feb 2026

Nana

Room was spotless and staff were so amazing!

Self

10/10

Exceptional

14 Feb 2026

Wilhemina

Yes

8/10

Excellent

12 Feb 2026

Cecilie

The room was lovely, clean and spacious. Great blackout blinds. Beds comfortable. No streaming services available on the tv, but apparently they are upgrading. Breakfast was good with plenty of choice and with ability to order poached eggs etc. The swimming pool is small but nice. They have a sauna (not particularly warm) and the steam room was not working. Apparently you need to ask for them to heat it up 1/2 hour before (but I also stayed three weeks prior and it was not working then either). We stayed on a Friday to Saturday - they had swimming classes for young children between 4-6pm. This meant the swimming area was noisy and parents were hovering around with their outdoor shoes on - some rude when we tried to use the pool showers. It was therefore very crowded and uncomfortable to move around as the space is so small. Who thinks a hotel should have swimming classes on a Friday afternoon and that guests who pay for the room and the facilities won’t mind? No information was given about this in advance or at check-in. We booked the hotel specifically because it had a pool, sauna and steam room. It’s a shame because the facilities are nice and could be very relaxing.

Friends_and_family Friends

10/10

Exceptional

10 Feb 2026

SANDRA

Great!

8/10

Excellent

06 Feb 2026

Amiralli

Reception staff were very good and helpful. Unfortunately the room we were allocated wasn’t what we expected. When I booked the accommodation the impression I got was there would be a walk in shower but found to have a bath tub. Was immensely disappointed to find that. My wife struggled to get in and out with her limited mobility.
The receptionist said that rooms with two double beds had a tub and not a walk in shower. The photos on your website need correcting.
The breakfast at £17.50 wasn’t really value for money. Items were not replaced as one would expect. We had to tell the staff that dishes were empty, bread needed refilling and generally not a pleasant experience. Had better breakfast at other hotels which were in fact a lot less money.
Apart from the bathtub, everything was fine. Other hotel facilities were good. Swimming pool was fine except there was swimming class going which meant one third of the pool was taken up. With 10/12 people in the pool, it seemed a bit congested.
Overall it was ok. Our main reason for staying at Aloft was the close proximity to Excel. I am not sure whether the hotel is good value for money. I have stayed at Marriott hotels and they have much better.

Friends_and_family Family

10/10

Exceptional

03 Feb 2026

Cindy

We were warmly welcomed upon arrival. I'm sorry I don't remember the lovely lady's name but she made parking for 3 days complimentary, which was a fantastic gesture of good will. The room was great, the bed very very comf

8/10

Excellent

02 Feb 2026

Andrew

Very friendly, helpful staff. Room was clean and tidy.

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

Nephtalie

Great room with a nice view, helpful staff, especially the manager, Kay. The breakfast was good, with various foods to choose from.

Leisure Family_with_children

10/10

Exceptional

30 Jan 2026

Andrew

V good

10/10

Exceptional

26 Jan 2026

Sally

Very good, stayed here before few times as convenient for what I need it for. Friendly staff, rooms good size and good facilities.

Friends_and_family Friends

10/10

Exceptional

16 Jan 2026

philip

Clean room, lots of space and friendly/helpful staff.

Friends_and_family Family

10/10

Exceptional

10 Jan 2026

Chris

All good, 2nd time staying and asked for a quiet room again and was given exactly that, good location for \"that end\" of ExCel

10/10

Exceptional

08 Jan 2026

Daniel

Room large

Business_and_leisure

2/10

Poor

04 Jan 2026

Kris

All the facilities wasn’t working, but the service was great and I’ve got a text message from the night manager the poor excuse quite poor management

Friends_and_family Family

8/10

Excellent

03 Jan 2026

Stacey

Lovely pool
Great location for what we intended the trip for

Friends_and_family Family

8/10

Excellent

01 Jan 2026

Edmundo

Hotel Aloft was great

10/10

Exceptional

30 Dec 2025

Joel

Everything was awesome but the air con in the room needs a clean up or maintenance because it blows dust.

Partner

10/10

Exceptional

30 Dec 2025

Thanikesavan

Staff

Leisure Family

8/10

Excellent

30 Dec 2025

Edmundo

Aloft was a pleasurable stay. Abigail and staff were very friendly, professional and courteous. The hotel is close to all transportation facilities, bus, trains and taxis making getting around the city and airport pretty easy. The rooms have been renovated and are nice. Food selection is pretty good and reasonably priced! Great stay.

Leisure Family

10/10

Exceptional

29 Dec 2025

Christine

.

10/10

Exceptional

28 Dec 2025

Priscilla

Good service

Partner

10/10

Exceptional

28 Dec 2025

steve

If you’re going to the Excel then book this hotel !!!
5 min walk to venue , spotless hotel

6/10

Pleasant

26 Dec 2025

Angela

Check In was a little soulless considering we were staying over Christmas. All rooms should be checked if everything is working before placing guests. Amenties in the room could be better, very basic. That being said the gym and pool area was nice it has everything you need.

Partner

10/10

Exceptional

20 Dec 2025

Ruth

It was very convenient to Excel.
The Breakfast very good.

Leisure Self

10/10

Exceptional

20 Dec 2025

Anita

The Hotel is lovey. The rooms are very well thought out. The staff are amazing, cant do enough for you, especially in the restaurant. Highly recommend it.

10/10

Exceptional

18 Dec 2025

Jonathan

Great staff on the front desk, room super clean and modern. Food in the rest of a high standard. Great stay!

Business Self

8/10

Excellent

14 Dec 2025

Musaad

There is a spot and room was not well cleaned

Friends_and_family Family

10/10

Exceptional

10 Dec 2025

Dawn

Beautiful hotel, lovely beds, spotlessly clean, great staff

Friends_and_family Friends

8/10

Excellent

09 Dec 2025

Gerry

Clean facility & the staff we all vey pleasant. I would book here again.

Leisure Partner

10/10

Exceptional

05 Dec 2025

Franco

Todo fue excelente

Business Partner

10/10

Exceptional

03 Dec 2025

Jack

Ideal location for east entrance of Excel. Nice area around excel too for walks & runs and the hotel has a good bar and restaurant it decent choice and good food. Breakfast could be more diverse but overall ok. Rooms were nice and comfy.

Business

10/10

Exceptional

02 Dec 2025

Martin

Excellent room size, great value. Well kept, good staff, great parking

Business

2/10

Poor

30 Nov 2025

Joe

Very limited breakfast not very hot cold everywhere in hotel including my room had to get a heater no maintenance available to fix the problem rooms very standard got stuck in lift and noisy

Leisure Family_with_children

4/10

Poor

29 Nov 2025

Adam

Lovely hotel, friendly and helpful staff.
But find it difficult to be positive when my car was stolen from outside the entrance (which by the way you pay for the privilege of parking there).

10/10

Exceptional

27 Nov 2025

Danish

great hotel and if there is no event in excel its very decent priced

Leisure Partner

8/10

Excellent

23 Nov 2025

Phillip

Breakfast was good and room was clean

Friends_and_family Family