The Clarendon

United Kingdom , London
LONDON, MONTPELIER ROW, Blackheath Village, 8-16
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100 reviews shown

10/10

Exceptional

11 Mar 2026

Jill

Hot tub is huge and hot. Free breakfast waa made to order from a small menu, very good. Staff was very friendly. Recently renovated property

Partner

10/10

Exceptional

10 Mar 2026

Sean

Staff is friendly and the food at restaurant is excellent.

Partner

10/10

Exceptional

10 Mar 2026

Mari

They were working on the property upgrades when we were there painting, and construction. But we love this property and the staff is always attentive.

Partner

10/10

Exceptional

09 Mar 2026

Charles

Great pool. Good location. Very cool hotel

10/10

Exceptional

02 Mar 2026

Melissa

Beds were so comfy, slept like a baby! Staff was nice, breakfast on site was pretty good!

Partner

6/10

Pleasant

28 Feb 2026

Lynda

Staff was great. My room was clean but was not fully renovated. Bathtub was old with fixtures where coming out of the wall. My door was stuck and I had to call to have someone open my door.

Self

8/10

Excellent

26 Feb 2026

Gabriel

Very comfortable rooms and spacious.

2/10

Poor

25 Feb 2026

Quentin

Shower drain was almost completely non-functional, couldn't get hot water prior to a flight in the a.m., the bed was in rough shape, and overall the room was beat up and dirty. Honestly this was among the worst hotels I've stayed at in a long time, and it was far from cheap. There's a decent facade on the exterior (and in the listing photos), but it's a guide for abject decrepitude.

10/10

Exceptional

23 Feb 2026

Sara

Great hotel, we enjoyed the bed and the restaurant

8/10

Excellent

23 Feb 2026

JOANN

The room was clean. The breakfast was great and the staff was friendly and helpful.

Partner

6/10

Pleasant

23 Feb 2026

Madison

Staff was nice, Rooms are okay. It was fine! Not 4 stars but it was quiet and the room was clean.

Partner

10/10

Exceptional

20 Feb 2026

Christian

Everyone was great and I loved the room!

4/10

Poor

19 Feb 2026

Joe

The management staff was made aware of major trouble I had with my room. I was told two times that one of the managers would call me to discuss... never happened. My first night there the roof leaked through my ceiling and into my bed with me... major leak and I was hit directly in the face with dirty water. I needed to change rooms at 2:30 in the morning. To add insult to injury, my last night there, my air conditioner failed. Again, no follow up from the hotel leadership team. I'm forced to assume my poor experience there wasn't very important to them.

Self

2/10

Poor

18 Feb 2026

Tom

Horrible stat overall. The manager did take care of the night we stayed because of how many things were not up to par which I appreciated but it is not somewhere I’d recommend staying.

Friends

6/10

Pleasant

17 Feb 2026

Bridget

The room was quite dated with an old, gross shower. The room was big but it would have been nice to have a dresser or a bigger table. It just felt like a lot of wasted space. The key card didn't work several times. The maintenance guy fixed it then it stopped working again 2 days later. We got a text at 6:20 am that there was no cook for breakfast that day. The pool was very nice with lots of seating. Parking was convenient.

8/10

Excellent

16 Feb 2026

Caroline

Clean rooms, helpful staff and free breakfast!
It seems like they are in the middle of a remodel, but the property is older and didn’t really look like the pictures.

Leisure Friends

8/10

Excellent

15 Feb 2026

Nicholas

Very clean, bathroom really needs to be remodeled and lighting in the living room was extremely minimal. Bed was very comfortable with a nice assortment of pillows.

Leisure Partner

8/10

Excellent

14 Feb 2026

james j

almost

Business_and_leisure Self

10/10

Exceptional

13 Feb 2026

Need microwave in every floor

Leisure Partner

10/10

Exceptional

13 Feb 2026

Elena

Very clean, safe area to stay, close to everything and very friendly staff.

Leisure Partner

8/10

Excellent

12 Feb 2026

Richard

The breakfast was great. Rooms were clean.

10/10

Exceptional

10 Feb 2026

Scott

Friendly staff, clean room, great amenities!

8/10

Excellent

10 Feb 2026

Sevag

Property needs to be maintained at the level it used to.

Self

8/10

Excellent

10 Feb 2026

Christopher

That’s a good clean hotel. With a wonderful staff.Near Saint Joe’s Hospital which we neared, but the how area is kind of rough.

10/10

Exceptional

07 Feb 2026

Loyen

It a cute hotel with amazing staff. Has the cutest little bar and restaurant. The pool and hot tub are amazing. Free covered parking. Felt safe staying by myself. And breakfast every morning as well!

Business Family

6/10

Pleasant

05 Feb 2026

Todd

8/10

Excellent

04 Feb 2026

sandra

Room was spotless, cleaned daily. Bed was super comfortable. Best part was the unique decor. Furnishings were contemporary and the huge prints had bold colors and odd subjects.

Friends_and_family Family

2/10

Poor

01 Feb 2026

Serena

Very run down. Cracked mirrors, not even hand soap in the bathroom, cracked mirrors and torn wallpaper, mold in the room, dirty in general. Staff was nice. But honestly how this is a “spa” and what that suggests is a joke.

Leisure

10/10

Exceptional

30 Jan 2026

Omar Humberto

It was clean

10/10

Exceptional

29 Jan 2026

Kathy

All of it stood out especially the young MP lady that helped me get transportation back to the airport after my preplanned transportation didn’t show up.

Self

10/10

Exceptional

28 Jan 2026

Mignonne

Staff was amazing and the property was quite

Business

6/10

Pleasant

27 Jan 2026

Rebecca

Yes room was a little out dated but clean the staff was very nuce and helpful

10/10

Exceptional

27 Jan 2026

Marina

Good

10/10

Exceptional

27 Jan 2026

Mark

Very clean. Very friendly staff.

Business Self

8/10

Excellent

25 Jan 2026

Troy

Great spacious room

8/10

Excellent

24 Jan 2026

Keith

The room was nice staff was nice

6/10

Pleasant

23 Jan 2026

Jennifer

It was okay. Dated. Comforter was old and lumpy but the linens were clean. Room was deodorized with something \"powder fresh\" if you like that. The electrical outlet in the bathroom didn't work. There were add on charges, so not as inexpensive as it seems at first glance.

Business

8/10

Excellent

19 Jan 2026

Nikelie

We had a great stay! We really enjoyed the pool area and the breakfast. The room was slightly older/beat up but the beds were very comfy and we felt safe. Best part of the experience was the staff. They were all very attentive, kind, and professional. Would recommend you to anyone visiting Phoenix!

Leisure Friends

10/10

Exceptional

19 Jan 2026

Stephen

Clean room, big bed, got a free bday upgrade for our room. Close to plenty.

Partner

8/10

Excellent

18 Jan 2026

Evangeline

A few things require attention but overall great stay.

Leisure Partner

6/10

Pleasant

14 Jan 2026

Garrett

Cleanness of the rooms and better service in the food dining areas

Friends_and_family Family

8/10

Excellent

06 Jan 2026

Shannon

The air wasn’t needed in January.
Decor was 1960 deco art Boutique Hotel

Friends_and_family Friends

10/10

Exceptional

31 Dec 2025

gil

Check in was easy, front desk let me know about restaurants in the area. Room was as appeared in photos and very clean. Comfortable bed and Cool vibe. Good made to order breakfast with good service. Bar was open and bartender was nice. All in all was a good stay, and the hot tub was huge and warm!

Business_and_leisure Self

6/10

Pleasant

25 Dec 2025

Justin

Overall, the hotel was clean and had a somewhat hip vibe. However, my first-time experience was ultimately unpleasant. The initial room I was assigned was inaccessible because the key card reader was not working. While the staff was very friendly and accommodating, the replacement room was also disappointing. Although I was given a larger room for the same price, the air conditioning unit was not functioning properly. It did cool the room, but it continuously leaked water onto the floor between the bathroom and bedroom.

I used most of the towels to soak up the water and chose not to report the issue at the time, as I did not want to switch rooms for a third time. I did, however, bring the problem to the front desk upon checkout the following morning.

My overall impression is that while the hotel may appear hip and stylish on the surface, there seems to be a significant issue with deferred maintenance. On a positive note, parking was free.

Friends_and_family Family

10/10

Exceptional

18 Dec 2025

Jimmy Lee

8/10

Excellent

14 Dec 2025

Gilbert

Very clean, location is great !

Leisure Self

6/10

Pleasant

14 Dec 2025

Melanie

parking kinda weird, no smoking allowed even though they offer the option, staff is really nice though

Business_and_leisure

10/10

Exceptional

07 Dec 2025

Todd

The rooms are sound proof so you can be loud all night long and no one will bother you

Leisure Partner

6/10

Pleasant

06 Dec 2025

William

Basic room but don’t expect 4 stars. Comfortable but poor water pressure, light in bathroom flickered. Free breakfast not great, elevator needs work. No security as anyone can get to any room. Pool was nice.

10/10

Exceptional

04 Dec 2025

Christopher

yes

10/10

Exceptional

04 Dec 2025

Siddharth

The entire staff was wonderful. Had a great stay and breakfast was wonderful. The pool was heated so kids really enjoyed it. Would stay back again next time.

Leisure Family_with_children

8/10

Excellent

30 Nov 2025

Kandie

It was a pleasant stay. it gives more of a renovated motel feel which wasn't bad, but not really my thing. clean, staff was nice my favorite part was the resturant and the fact that the food is free.

Self

10/10

Exceptional

28 Nov 2025

Roderick

Friendly staff.

Self

10/10

Exceptional

26 Nov 2025

Wendy

As a frequent female business traveler, it was nice to stay in a hotel that I feel safe and comfortable, yet feels contemporary. Exercise room was nice. The staff was great! Thank you, I will be back - glad to have found this hotel, hopefully I will have time for a massage during my next visit.

Business Self

2/10

Poor

25 Nov 2025

Christian

Staff was a bit assertive and unhelpful an a bit snappy not only towards me but guest I had come visit while I was in the city

Bit by a couple weird bugs in the room on my foot

But the worst was probably the wet dirty icky feeling the hotel gave off a motel vibe an with a non stop buzzing sound in the room 217

4/10

Poor

25 Nov 2025

maliea

The room was outdated, AC unit was old, the blinds were not secure and fell when we tried to open them. The restaurant only served pizza. The pool area looks nothing like the pictures, and the staff was very friendly or helpful.

2/10

Poor

25 Nov 2025

David

AC was Constantly on. We were freezing and ending up getting sick!

4/10

Poor

24 Nov 2025

Ashlee

Very ran down hotel that was cheaply remodeled, room was terrible, 1 mirror only in the bathroom with poor lighting, felt like what I would envision a bougie jail cell might look like. The staff was nice & helpful when i cancelled the rest of my stay, refund was processed quickly, which I appreciated.

Leisure Partner

8/10

Excellent

24 Nov 2025

Sean

Usually the Clarendon is amazing. This time was a little different. Room 325 needs the bathtub scrubbed out or replaced. The bottom of the tub has black residue embedded in the tub. Also the blinds do not shut. At all. Which was a little annoying for privacy reasons, but more so when trying to sleep in while the sun shines right through.

Friends_and_family Friends

4/10

Poor

24 Nov 2025

Kaitlin

My wife and I stayed here for a couple days and the best way to describe what we got for a room was “it’s just a room” it has a bed, three lamps, a steamer that was filthy, and a bathroom. Our toilet was broken and wasn’t even attached to the ground all the way so when we sat down on it it tilted to the side and slammed back down when we got up and it was plastered together. The three lamps in the room are the only forms of light you get, there’s no actual light to turn on so it was dark the entire time we were there. It did its job for the small trip we made but I wouldn’t stay here again.

Leisure Partner

10/10

Exceptional

23 Nov 2025

Savannah

Clean room, spacious, staff was very friendly

Leisure Partner

6/10

Pleasant

23 Nov 2025

Krista

The facility was under new management so it was going through phases of improving the facility. We had a complaint of a room which they were able to switch us to another room.

Business_and_leisure Family

4/10

Poor

22 Nov 2025

Dale

Not very clean. Run down. Homeless people in parking lot. Bar, restaurant, spa shut down but they are advertising as open on website. They tell you of closures at check in. They also charge $40 in EXTRA fees at checkin that they said aren't included when you reserve from a 3rd party. NOT a $200/night property at all!

Partner

10/10

Exceptional

21 Nov 2025

Jeanie

Great staff, clean rooms and close to downtown.

Business

10/10

Exceptional

21 Nov 2025

Olivia

Amazing staff and amazing room, honestly the best I’ve had in awhile highly recommend!!

Business_and_leisure Family

10/10

Exceptional

20 Nov 2025

Juan carlos

Super nice

6/10

Pleasant

17 Nov 2025

Frank

I’d stay here again if it was just me. The rooms were nice, A/C very good, but the common areas could use a coat of paint, the door frames all have chipped paint. The parking lot, while nice size and covered carports, had what seemed like years of dirt, broken asphalt and is in need of a power sweep.
The staff was actually very nice and were an asset to the property

Again the rooms were good size and did not need much refreshing, but the common areas are very tired and overdue for refurbishment.

Leisure Self

4/10

Poor

16 Nov 2025

robert

The room wasnt what i expected . Ill just lwave it there

Leisure Family

6/10

Pleasant

16 Nov 2025

Ryan

It wasn't anything special. The rate speaks for itself. Room was anything special. Lack of charm or necessities. Bathroom had missing towels and hair dryer. Very boring and blah!

6/10

Pleasant

16 Nov 2025

John

Room was comfortable in a minimalistic style. Only a bed and desk in the room. Pool and hot tub excellent. Food offerings basically average at best. Staff very friendly. Property very clean and fresh

Leisure Family

10/10

Exceptional

14 Nov 2025

Araceli

Yes

Partner

8/10

Excellent

14 Nov 2025

derek

I like this hotel. Clean. Great location. Staff were friendly. It has a good gym, small but alot in it. Cool design with the pool in the middle. Will stay again!

Business_and_leisure Self

6/10

Pleasant

13 Nov 2025

Celesse

Second time we stayed and the restaurant/ bar was closed . Wished we’d known before booking

Leisure Partner

10/10

Exceptional

13 Nov 2025

Edwin

The room was excellent and clean. Tidied up every day I was there. The only thing is the foyer to the elevators was always dark. Plus, Expedia did not update the news that the bar would be closed for the time I was there. But that is not on the hotel. Overall, it was a good stay.

Leisure Self

6/10

Pleasant

12 Nov 2025

Ronald

Very nice

6/10

Pleasant

12 Nov 2025

Ronald

It was nice

10/10

Exceptional

12 Nov 2025

Melanie

great :)

2/10

Poor

11 Nov 2025

Mary

The hotel sent me a message the day of arrival of pool closing. We arrived, they told us the restaurant will be closed also. The roof top bar will be closed. The key card to lock your room did not work. The door could be easily pushed in. Did not feel safe whatsoever. Even saw cleaning people just pushing the doors in without using the card. Had to either buy groceries or go walk to only one of two restaurants to eat. Very inconvenient. I would highly recommend never ever coming to this place ever.

Leisure Partner

4/10

Poor

11 Nov 2025

Nancy

Nothing was open (restaurant, carpool) , the pool got drained while we were there. Very little light in the room with the couch. Everything is so old. Staff when checked in was nice but unfriendly other than that. A/C didn't Cool the room well. Not a good experience

Friends_and_family Friends

2/10

Poor

11 Nov 2025

christopher

Had to leave. smelled like mold.and rude staff

2/10

Poor

11 Nov 2025

Manuel

Staff was pleasant and accommodating however the property, the room, and the amenities were all subpar for such a highly rated hotel. I understand how the availability of amenities allows for this to be considered a 3 1/2 star hotel however the spa, restaurant, and roof top bar were all closed for renovations. That would make this a 2 star hotel at best! The 7.4 rating on Expedia must be from very old reviews. I selected this hotel as a previous guest over 10 years ago and back then it was a chic, modern contemporary, boutique hotel that appeared to be recently renovated. Now, it has signs of neglect all over the property, inside the rooms, and even with the very few amenities that were still available. It is as if no one cares what the property, or what the rooms look like. We booked for two nights but could only stand one night and graciously asked for a refund which was provided without question. It is as if the staff understood and most likely experience requests like ours for refund on a daily or weekly basis. The Clarendon, more like the Claren-don't-stay here.

Leisure Partner

6/10

Pleasant

10 Nov 2025

Mary

Unfortunately the spa & restaurant was under renovations when I stayed at the hotel. Staff was great but was disappointed I was not informed of the closures when I booked.

Friends_and_family Friends

6/10

Pleasant

09 Nov 2025

Efrén

The bar and restaurant was closed and then the pool was closed the following day. The bed was pretty comfortable but the pillows were super hard and lumpy.

Leisure Friends

4/10

Poor

09 Nov 2025

Danielle

The hotel was not up to the standards of the pictures. The bed smelled like bleach and was extremely uncomfortable. The bathroom smelled like mildew. The room was 60 degrees and never warmed up past 62 despite turning the heat to 70.

10/10

Exceptional

09 Nov 2025

Britney

Nice environment

6/10

Pleasant

09 Nov 2025

Cecilia

The room was ok.
But its was very disappointing that the property was under construction.

Leisure Family

8/10

Excellent

06 Nov 2025

Eryn

I appreciated the security guard walking around in the parking area - increased safety. Pool area was too cute w/ cabanas, lounge chairs, etc... & they have a 50 person hot tub! Decor is fun and simple... love the suite w/ a bedroom separate from sitting area. :)

Self

6/10

Pleasant

05 Nov 2025

Donna

2 rooms, front very echoey and sofa very uncomfortable. Beds ok, 1 soft, 1 firm.

Business Partner

10/10

Exceptional

05 Nov 2025

Cyrus

Nice and clean room, also pretty spacious for 2 guest. Awesome pool with good music and nice lights. Really lay back and chill place that I would definitely stay at again!

Leisure Partner

4/10

Poor

03 Nov 2025

Anthony

No secured parking

Leisure Partner

10/10

Exceptional

01 Nov 2025

Ilya

Clean room, got a great rest. Fun hotel with cool crowd

4/10

Poor

31 Oct 2025

Jim

There was no mention of this on their website when i boked just a week ahead. No restaurant, no bar no pool bar. The signs said \"Closed for the Summer\". So they had plenty of time to update the website. And by the way Summer was over a month ago. And why do you close a pool in the summer in Phoenix? Beds being moved i and out of the facility both days clogging the halls. Workers talking oud in the hallways. Construction going on incessantly. There was a lamp in my room that would strobe randomly throughout the night even when turned off. Continental breakfast was minimal. Bed must have been switched out because it was comfortable. All drains drained so that was good. Appeared clean and kept up. The best thing about the stay was that you were provided with free bottled water.

Leisure Self

10/10

Exceptional

30 Oct 2025

Benai

Loved having the pool area all to myself

10/10

Exceptional

29 Oct 2025

Gwendolyn

I stay every time I’m in Phoenix. Staff is amazing. Love the vibe. Rooms clean and spacious. Great pool. The only bummer this time was that restaurant was closed - a restaurant is a must for me.

Business_and_leisure Self

6/10

Pleasant

29 Oct 2025

Michelle

Staff was courteous, room needed some maintenance. TP holder falling off, door lock plate fell off, duvet was dirty, hair in the shower. Bar, restaurant and roof top under maintenance. For the price It was worth it, quiet, and the bed was extremely comfortable and A.C top notch. We were there for husband's cancer surgery the following day, close proximity to hospital. Make sure you lock your vehicle. Seen someone trying to get into cars in the lot at 5 a.m.

Partner

10/10

Exceptional

28 Oct 2025

Robert

Clean room, friendly staff, clean pool and area

Business

10/10

Exceptional

28 Oct 2025

David

Great

Business Self

8/10

Excellent

25 Oct 2025

Ruxandra

Clean room, convenient, central location.

8/10

Excellent

25 Oct 2025

Susan

Room was very clean, comfortable beds, with mini refrigerator/freezer. Front desk staff was very pleasant in morning and evenings. Overall quiet location right in downtown Phoenix.

Difficult to find and access lobby for check in. Only one entrance and exit. Ice machine located on 1st floor by pool, nothing on each floor.

Friends_and_family Family

10/10

Exceptional

24 Oct 2025

Jerome