Name: Novotel London Greenwich
Address: Greenwich High Road, 173-185, London, SE10 8JA, GB

6/10

Pleasant

17 Jul 2026

Michele

Our AC was out and the staff wasn’t very accommodating

Family_with_children

10/10

Exceptional

16 Jul 2026

Angie

Good hotel next to train station . Quiet at night

8/10

Excellent

16 Jul 2026

Ruth

The property is in a good location for our needs and was a pleasant enough place to stay for a few nights while we attended a wedding nearby. It was not exceptional however and you have to ask about parking as none is apparent.

Friends

8/10

Excellent

14 Jul 2026

Ananda

Just a bit dated and even the Executive room was on the small side.

Family_with_children

10/10

Exceptional

14 Jul 2026

Alison

Honestly great hotel and great location with such a lovely atmosphere about the place! We were lucky to get an early check in as we had been travelling from 3am an the lovely girl at reception could see how exhausted my little girl was.... that alone gave the hotel 10 stars in my eyes it meant so much 2 us.
We will definitely look forward to returning to this hotel. Thank u for a great stay

Family_with_children

10/10

Exceptional

14 Jul 2026

Kevin

Loved the hotel, room was spacious and clean and the staff were friendly and accommodating. Location was great being next door to greenwich train station for a short journey into the centre of london.

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Arik

Hotel is situated at very good location. Right next to Greenwich station. You can take trains and DLR for easy access.
Breakfast is very good and staff is very helpful. The only drawback is the room cleaning. They don’t clean it well. They also don’t check if the shower gel is finishing and they have refill it. They have to improve on that but except that it’s value for money.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Hannah

Clean kind of small but functioned as we needed it to

Friends

6/10

Pleasant

05 Jul 2026

Paul

Two night stay was ok…
Reception stuff either rude and disconnected or others better.
Housekeeping didn’t turn up despite asking for room to be cleaned. They are incentivising you with a drinks voucher not clean rooms.

Partner

10/10

Exceptional

30 Jun 2026

Philip

Good hotel right next to the railway/DLR station ( but not noisy at all).

Partner

8/10

Excellent

30 Jun 2026

Kim

Check in was swift and the staff were welcoming and helpful.
Room was clean and comfortable, only downside was that the hand soap was empty, there was a large stain on the carpet and the air conditioning didn’t seem to adjust and the room was very warm.
Breakfast was very good and checkout easy.

Family

10/10

Exceptional

29 Jun 2026

Jennifer

Superb hotel all round

Family_with_children

10/10

Exceptional

28 Jun 2026

Cosmin

The service was excellent, we va loved our stay there!

Family_with_children

10/10

Exceptional

25 Jun 2026

Anarenta

Nice location! Train station was next door!

Friends

10/10

Exceptional

23 Jun 2026

louise

The staff were very helpful. The location of the hotel was extremely convenient for The O2 and getting in and out of London itself the room was spacious comfortable and we have no complaints

Partner

10/10

Exceptional

22 Jun 2026

Gwen

Always friendly and helpful staff, comfortable and clean facilities, perfect location!

Partner

10/10

Exceptional

22 Jun 2026

Anne

A lovely 3 night stay at Novotel, Greenwich, so well situated for seeing the Maritine Museum, The Queens House, Greenwich Park and the Cutty Sark. Convenient location next to station so getting into Central London a breeze or via the boat from Greenwich Quay. Hotel was very clean, quiet and staff were friendly. Breakfast was great as was our evening meal.

Friends_and_family Friends

10/10

Exceptional

21 Jun 2026

jayne

Staff were amazing and went out of their way to help . From check in , to breakfast. To check out we were greeted with care, happiness and helpfulness . The only thing which could be improved was the variety at breakfast

Friends_and_family Family

6/10

Pleasant

19 Jun 2026

Jennifer

Reception atea is lovely and near to train station but AC was not working. Weather is hot and the room is not so relaxing and refreshing as the aircon is not working properly very old fashion. I reported it to the staff and still no actions on it. So 3 days of inconvenience to sleep.

Friends_and_family Friends

8/10

Excellent

18 Jun 2026

Karen

Next to the train station, great location for going to the O2. Nice rooms, bottled water in the room would he a nice touch.
Otherwise all good.

Partner

10/10

Exceptional

15 Jun 2026

Michelle

We enjoyed our stay. It's located right next to the Greenwich Station which made it so easy to take the trains, the tube or buses. I highly recommend this hotel. Clean rooms. Well maintained.

6/10

Pleasant

24 May 2026

Julio

The hotel is located in a very good Greenwich area. The condition of the rooms is another thing. I asked for an accesible room and the one offered had dirty walls, stained carpets, totally unacceptable. I finally accepted one with less issues but it had courtains with holes, the desk chair was old, dirty and had broken linings. In the bathroom the shower had mold, the shower head dripped, the light fixture had parts broken. Additionally, the bed head had a light that didn't work. So many issues that should not happen on a four stars hotel.

Partner

10/10

Exceptional

24 May 2026

Victoria

Great location, comfy beds and friendly staff. I would definitely stay here again.

Friends

6/10

Pleasant

23 May 2026

Neil

I totally understand London based hotels are generally more expensive that elsewhere in UK, £170 for one night booked 6 months ago is too much for the room we received, sadly the room needs modernisation- rusted shower pole, overly worn carpet, poor air con ( outside temp 26°) the hotel was fully booked when I enquired if they had another room.

Its location is great being next door to the station and easy walking distance to Greenwich.

Partner

8/10

Excellent

22 May 2026

Horacio

Smallish room, but ok. A little awkward in the distribution. Very expensive breakfast for a buffet option. Staff was friendly and helpful.

Partner

2/10

Poor

17 May 2026

Darlene

Room 419 the floors were filthy. Staff did not let you in the room till 301pm. Even though they knew we would have liked to get in earlier. Hotel was close to taxi train and food

Partner

10/10

Exceptional

16 May 2026

Maritess

Breakfast is fresh

Partner

10/10

Exceptional

11 May 2026

Ruth

The breakfast was good and rooms were clean.

Self

4/10

Poor

09 May 2026

Julian

Location great. Rooms dated and our room had stains on the wall. Chipped furniture. Reception and bar/restaurant lovely looking and welcoming. Just needs a bit of tlc for the rooms and more hotel room cleaning staff

Partner

8/10

Excellent

09 May 2026

Bruce

Room clean, bed quite comfortable, multiple pillows were lovely, nose tissue soft and pleasant, staff was OK albeit a tad clueless about wait times (20 minutes after our meal to see / get our check to pay. Food tasty. Most of all location is astounding- best reason to stay here!!

Partner

2/10

Poor

05 May 2026

Chadesha

We stay are this hotel for 5 days. The place was very dirty. We walked into blood on the toilet seat. Poo stains on the toliet bowl. Washroom sink hole was grungy and had a smell. The top of the tap was literally so disgusting. And the room seemed like it had mold. We kept coughing so much and the air was so dry. The room walls looked like it was falling apart in the bottom. It seems like the cleaners stole our stuff or threw it out but a lot of our stuff were missing when we got back from our day. Every time they clean our rooms we are missing towels. Having a toddler and constantly asking for towels is so stressful. For a room that costs $1300 plus I would’ve expected more ! Overall, the convince of the hotel was good( location).

Family_with_children

10/10

Exceptional

04 May 2026

JOANNE

The staff very helpful and the location is great.

Partner

6/10

Pleasant

03 May 2026

Kenneth A

Breakfast was just ok. Nothing special about this hotel

Partner

10/10

Exceptional

03 May 2026

George

Skip

Partner

10/10

Exceptional

03 May 2026

J

Perfect for what we needed

Friends_and_family Friends

10/10

Exceptional

02 May 2026

Tina

.

Partner

8/10

Excellent

29 Apr 2026

Cindy

Great location, cool interior. Staff were good. Only challenge was the separation of the “water closet” was a challenge… having to walk around to wash your hands and the shower was awkward no matter how small a person you are.

8/10

Excellent

29 Apr 2026

Victor

I stay there reguarly, it is an excellent location and the staff are always very helpful.

Self

10/10

Exceptional

27 Apr 2026

Richard

Wonderful that was clean and spacious. Great location for London Marathon!

8/10

Excellent

27 Apr 2026

Maria

Great location and good hotel amenities for the place and price.
Bathroom was quite dated though and the air con didn’t work properly.
But on the whole great for the price.

Self

8/10

Excellent

25 Apr 2026

Donato Exequiel

It was near the train station

Partner

8/10

Excellent

23 Apr 2026

River

From check-in to check-out the staff were lovely and helpful. The room, although generally clean looked a little neglected - chipped paint, scratched surfaces and the curtains had holes in them, but that didn't spoil our stay. The only issues that were a bit poor were the room's air conditioning was as effective as somebody two miles away blowing in our general direction (so we had to get a fan - granted, it was a very hot 4 days) and only one of the lifts (or 'elevators' for our American cousins) was working and even that one had a curious 'glitch' - When arriving at floor 4, it announced \"Floor 3\".
Anyway, all in all we had a lovely stay. I very much liked the scheme where you get rewarded for not having your room serviced every day. Would we stay again? Yes.

Partner

10/10

Exceptional

20 Apr 2026

Annarita

I had a great stay at this hotel. The room was clean and the bed comfortable.
The breakfast was very good, with a nice variety of both hot and cold options.
I also want to mention that the staff were helpful and kind.

Partner

8/10

Excellent

15 Apr 2026

damien

Great hotel fantastic staff, but only green tea bags in the room!

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Vicki

Really great location, clean and friendly staff

Business Family_with_children

6/10

Pleasant

11 Apr 2026

Maggie

The staff are the saving grace of this hotel. They were helpful and caring. As a Disabled user I found the room given was not that shown on Expedia website. Was unable to have access to a shower the first night. Changed rooms for following two nights. Space for wheelchair limited. Lifts to rooms small. Couldn’t charge phone or hearing aids as no usb outlets. Not really geared up to solo disabled travellers

Self

8/10

Excellent

07 Apr 2026

Graham

The hotel itself was lovely, nice decor clean rooms , they are a little small but it’s just a base at the end of the day. The bed was very comfy and location great. The breakfast was anlso very nice and great value. Only downfall was the air con didn’t work and had an awful nights sleep as we were so hot. The staff were very helpful and changed our room , however we did have the same issue and again aircon was not working. We didn’t mention anything again ax would have had to pick all our stuff up again for one last night.

Friends_and_family Family

8/10

Excellent

01 Apr 2026

Olusegun

Staff was exceptionally especially Marcel - he was really an amazing person.

Friends_and_family Family

6/10

Pleasant

29 Mar 2026

Amanda

Room clean but tired. Staff helpful. Breakfast ok but not amazing. Generally needs some tlc

6/10

Pleasant

25 Mar 2026

Ricky

Room was fine although a bit tired but the whole hotel was extremely stuffy and hot. Myself and all my colleagues all felt this and the air con didn’t work in rooms. This meant window as open and noise of trains all night.

10/10

Exceptional

17 Mar 2026

David

Great place, conveniently located

Family_with_children

10/10

Exceptional

15 Mar 2026

Dekesh Kumar

Excellent WI-FI, specious and clean rooml

Self

10/10

Exceptional

12 Mar 2026

Stuart

Great place and location

4/10

Poor

10 Mar 2026

John

Train noise disturbance.

Self

8/10

Excellent

09 Mar 2026

Ian

Stayed for a couple of nights. Really impressed. Good value.

Partner

8/10

Excellent

06 Mar 2026

Aaron

Modern spacious rooms.

Self

10/10

Exceptional

05 Mar 2026

Latasha

I enjoyed the atmosphere, service, and food!

10/10

Exceptional

04 Mar 2026

Ellen

Very trendy and clean and lovely spacious room and lovely staff Thankyou for an amazing stay

Partner

10/10

Exceptional

01 Mar 2026

karen

Great location, good customer service from the staff. Rooms clean and spacious. Great car park and right next door to train and bus goes direct to O2 arena.

Friends_and_family Friends

10/10

Exceptional

28 Feb 2026

Dekesh Kumar

Excellent

Friends_and_family Friends

6/10

Pleasant

28 Feb 2026

Shannon

Room was lovely and clean, nice big tv and comfortable bed. Only downside was this strong almost sewage smell coming from the shower room, made me feel sick and i ended up leaving early because of it.

Friends

10/10

Exceptional

24 Feb 2026

Gillian

Room was clean. Food was excellent. Staff really helpful and friendly. Good location right next to Greenwich DLR

Partner

8/10

Excellent

23 Feb 2026

Suzanne

Great location next to Greenwich station and town centre.

6/10

Pleasant

08 Feb 2026

Kevin

Wifi tio slow

10/10

Exceptional

08 Feb 2026

Gaurav

Welcoming and friendly staff, clean room, an excellent breakfast spread, and a convenient parking garage. Right next to the Greenwich DLR station too.

Leisure Self

4/10

Poor

31 Jan 2026

Daryle

Room couch was stained, carpet was stained

Business

2/10

Poor

30 Jan 2026

Ayesha

Did not feel safe there was police intervening someone in the building. Smell of weed. Sepetsre toilet and bathroom made things difficult. Bathroom sink was blocked.

10/10

Exceptional

20 Jan 2026

jEAN

Yes it was.

Partner

6/10

Pleasant

31 Dec 2025

RUKSHANI

Staff was great, rooms were clean and spacious enough, pricing was too high.

Leisure Family_with_children

6/10

Pleasant

26 Dec 2025

Liliana

We had two issues at the beginning of our stay- 1- they said it was a mistake and breakfast was not included in the price - I contacted Expedia and resolved it 2- the sofa bed had a thin mattress that you can feel the metal springs , they provided a better mattress the 3rd day. The staff was kind and tried to accommodate us asap with our mattress request.

Leisure Family

4/10

Poor

24 Dec 2025

Andy

Great staff, bar and reception but room was not fit to stay in and offered a 30% discount should have been paid to stay there

8/10

Excellent

20 Dec 2025

Susan

2nd stay in a week. All the positives about the location and convenience still stand. Staff on reception allowed us to check in early. Unfortunately this 2nd room was not as clean, dirty walls in toilet. The carpet felt grubby. We could not get the bath tap working, so had to use the hand shower to fill the bath, the hose had a leak & flooded the floor, using 3 towels to mop up. There was a fault with the basin pop-up and we couldn't empty the basin. Room well equipped with ironing board, kettle, fridge, hair-dryer. Would stay again due to location and friendly staff.

Partner

2/10

Poor

17 Dec 2025

Janet

Insisted that the payment had not been paid as shown on the reader I paid again showed on the reader it was accepted again , passed me over to the other colleague who checked on his terminal stating a computer error,given a room card told to call at reception again refund recipient given. At seventy six I do not need that sort of reception,the only I’d I had on me was a medical prescription very intrusive for an insistent receptionist to read. Room given situated next to the utility room

Business_and_leisure Self

10/10

Exceptional

15 Dec 2025

Elizabeth

The staff were lovely, friendly and always helpful. The communal areas were really nice and great atmosphere. The room was very clean and so quiet. The location was perfect, a short walk from Greenwich market and attractions and right next door to the DLR station

Partner

8/10

Excellent

14 Dec 2025

Allen Jack

Overall very good, Room was clean and maintained well. A couple of very minor deficiencies in that the metal roof panel in the toilet moved every time that the door was opened or closed making a loud clanging noise. Also, the room initially smelt very strongly of cleaning products, particularly of Bleach. Aside from that it was fine.

Friends_and_family Family

10/10

Exceptional

12 Dec 2025

Susan

Room was clean spacious and better than we expected. Nice to have a bath as well as a shower. Bit strange having a separate toilet which means going into the bathroom to wash your hands. Staff all pleasant, courteous. Good to have a 24 hour bar. Nice & close to the DLR station and Greenwich centre. We'll be back in a few days for another event at the O2!

Partner

6/10

Pleasant

07 Dec 2025

Edward

Comfy bed, good shower. Awful, awful wifi

Business

8/10

Excellent

04 Dec 2025

Chris

Main issue was the temperature couldn’t be Ashton the shower and it was scalding hot. They were full so don’t have rooms to move us to
However can’t fault them as they sorted things with a discount on the stay
Don’t eat breakfast so can’t comment
Overall really happy with the hotel and will happily stay again

Partner

8/10

Excellent

29 Nov 2025

Rodney

The light fitting in my room was scruffy

10/10

Exceptional

26 Nov 2025

Claire

The room was spacious and clean, had everything I needed apart from teabags and biscuits! Maybe an oversight.

The evening meal in the restaurant was excellent quality, very impressed and served by the rightly proud chef.

Business Self

10/10

Exceptional

25 Nov 2025

Linda

Room was clean. Bar was very relaxing.

Friends_and_family Friends

10/10

Exceptional

24 Nov 2025

Elizabeth

Clean hotel. Within walking distance of amenities.
Friendly staff

10/10

Exceptional

23 Nov 2025

Michael

Clean and modern room. Very quiet.

Partner

6/10

Pleasant

22 Nov 2025

Carl

I was woken up at 8:30am by hammering and drilling which continued until i left the room at 11:30.

Leisure

10/10

Exceptional

22 Nov 2025

Andrzej

Location and cleanliness

8/10

Excellent

21 Nov 2025

Karl

The bar and restaurant were brilliant and the christmas tree focal point in reception.

Partner

10/10

Exceptional

19 Nov 2025

Gideon

Very nice

10/10

Exceptional

17 Nov 2025

Sarah

Lovely room, nice staff, excellent standard of cleanliness. Very quiet, perfect location for us.

Leisure Family

10/10

Exceptional

16 Nov 2025

Tara

Great room and nice bar

Family_with_children

10/10

Exceptional

09 Nov 2025

Lynsey

Cc

4/10

Poor

02 Nov 2025

Charlotte

Room was cold, bedding was a thin duvet also tv was basic. There was a lot of noise throughout the night which came through the windows. The staff on reception in the morning didn’t seem to care when I mentioned either. Breakfast was undercooked sausages and stale pastries.

Friends_and_family Family

10/10

Exceptional

29 Oct 2025

GRAHAM

Staff were amazing, rooms are looking tired and could use some work

Leisure Friends

8/10

Excellent

26 Oct 2025

Craig

Convenient location if you need the area as a base. Also, Greenwich is suprisingly cool place! The grout in the room was in bad shape, or would have rated higher.

Business

10/10

Exceptional

26 Oct 2025

Patricia

Everyone friendly and helpful. Broken light in our room was fixed immediately

Partner

10/10

Exceptional

24 Oct 2025

Claudia

Is the 1 st time in London and the hotel was closed to a lot things

10/10

Exceptional

21 Oct 2025

Sherry

Didn’t eat

Leisure Family

4/10

Poor

20 Oct 2025

Donna

Did not have one since their breakfast don’t start till 700 am

8/10

Excellent

14 Oct 2025

Barbara

Great location

Leisure Friends

8/10

Excellent

14 Oct 2025

Barbara

There wasn’t anywhere near the beds to plug in electronics, service in restaurant was lacking

Leisure Friends

6/10

Pleasant

12 Oct 2025

Theresa

Bug in bathroom. Sheets had a stain. Carpet also stained. Two hours from LHR. Train was very loud all night. Bar staff was polite and food at the bar was ok. Would stay elsewhere next time.

Leisure Partner