Name: Tlk Apartments And Hotel
Address: 36 50 High Street St Mary Cray, Orpington, BR5 3NJ, GB

2/10

Poor

06 Jun 2026

Brendan

The place was not open when I tried to get in all doors were locked, the receptionist didn't have my booking details. There was a set of building steps at the door that I needed access to get into my room. The room stank of paint and the pictures in the advertisement was not the same as the room that I was given. The phone number that was advertised on the entrance did not exist. The place was a horrible tip thats why I lefr after an hour.

Self

2/10

Poor

05 May 2023

Verified traveler

Poor service

Average hotel but what let it down was:
a) the check-in filling out forms when all provided at time of booking. Reception taking photos of credit cards with personal phones is risky and not standard.
b) after asking 3 times with 2 different reception staff to get the heater turned off in my room (roasting) as the controls did not work on the radiator. Nothing happened and not fixed over a couple of days

Business

6/10

Pleasant

07 Apr 2023

Verified traveler

Average at best

Definitely a dated old budget hotel
Check in service poor with staff wanting you to do it yourself online whilst they play on their mobile and then the online check in system does not work very well
Only 2 free to air TV channels
Walls are thin and you can hear neighbour snoring - was ok for me as deep sleeper but if you’re not…

Business

8/10

Excellent

15 Mar 2023

Verified traveler

Overall experience was good… wanted to get the sheets on the bed changed but the room service said since we’ve only been there one night there will do so the next day but the never did.

There was a leak from the ceiling in our room (we were in a room upstairs) and we had to put towels on the floor and the counter. Now we would have told someone but the reception was closed early for the night so we just dealt with it as this occurred on on our last night.

Partner

10/10

Exceptional

10 Mar 2023

vamsi

Cleanliness, Staff are very friendly. Close to shopping centre.

Business Family_with_children

10/10

Exceptional

19 Dec 2022

Bogale

Staff friendliness

Business_and_leisure Partner

6/10

Pleasant

15 Sep 2022

Steve

Clean but no ideal for a good nights sleep

Clean and good size rooms. Bed uncomfortable and could hear TV’s through the walls. Above floor was creaky so noisy. Windows opened onto outside corridor do need not feel safe leaving open.fridge noisy so switched off.

Business

6/10

Pleasant

11 Aug 2022

Rob

You get what you pay for

Decent price for London and nice big room. would have been better with more tea and coffee provided as we soon used up all the milk with 3 of us sharing. first morning there was no hot water but fixed for the second day so I assume it was a temporary issue, the rest of the bathroom was fine. No air con but again it wasn't advertised so cant complain. Sheets were clean, bed was comfy and pillows also comfy. Decor needs redoing in some places and a decent sized wardrobe would be good. For the price it ticked the boxes but its not a place i would go to impress - simply as a cheap and relatively clean (bedding and towels seemed clean - not so sure about the carpet) place to get some sleep

Friends_and_family Family

2/10

Poor

11 Aug 2022

Omar

No hot water on upper level for days and still renting out rooms

Business

6/10

Pleasant

30 May 2022

Stephanie

I booked for 4 persons but there were only 3 single beds provided.

Business Family

6/10

Pleasant

12 Mar 2022

Vince

The apartments need a refurbishment.
New mattresses redec rooms .
Redec to stairs
Water pump for showers no pressure

Then this would be a great place

Business Self

2/10

Poor

18 Oct 2021

Melanie

Will not stay again

I would like to give 2 ratings. The lady on reception was excellent. Very helpful and friendly.
However the apartment was shabby, had a distinct smell of damp, the sheet on the bed didn’t even cover the mattress meaning you were partially sleeping on a bare mattress & the pillows were made of cotton candy and disintegrated upon contact with your head. The man on reception in the evening was extremely unhelpful and couldn’t provide an additional bed sheet or pillows. The apartment was also very shabby, threadbare carpet exposing gripper rods, broken bedside lamps and insufficient crockery and cutlery for 2 guests.

Partner

10/10

Exceptional

26 Sep 2021

Cameron

In need of some improvements

Friendly and helpful staff at reception. Room was clean but overall condition of the room was poor and noise was a problem - on the plus side free private parking was available. The issues for improvement were loose and smashed tiles on kitchenette floor, noise from comb boiler in room every time neighbouring rooms used hot water, noisy road outside due to single glazed window, noisy fridge which we just switched off overnight and back on before leaving, neighbouring rooms were very noisy and some sound proofing needs to be considered - the people weren’t noisy, just the fact you could hear everything they said and their TV. We just wanted a bed for the night to attend an nearby event and we slept OK once the neighbouring rooms and traffic quietened down after midnight.

Partner

2/10

Poor

25 Sep 2021

babs

Poor vent no window no fan. Worse than baking in a

The room was hot like an oven no fan no vent and no window. I couldn’t sleep in the hot room. I will never return neither recommend to my colleagues who work in that vicinity

Business

2/10

Poor

20 Sep 2021

Lucy

We had booked a room here, only to find that there wasn't a room available for us!!! No help was made to sort a room out for us, we were left with nowhere to stay despite having booked the room weeks in advance.

Leisure Partner

2/10

Poor

21 Aug 2021

Verified traveler

Poor Service

Dreadful experience - booking hasn’t been received through hotels.com. Hotel was full. Hugely disappointing

Business

2/10

Poor

14 Aug 2021

Verified traveler

Terrible

Photos were deceiving, shower was really small. Damp patches in all corners throughout room.

Business

2/10

Poor

18 Jul 2021

Joffie

I didnt stay in the hotel i booked the wrong day can i get my money back please

Friends_and_family Friends

8/10

Excellent

30 Jun 2021

Peter

Business stay

Friendly and helpful staff. The room was good value with many amenities but with no shower screen/curtain, so I had to use most of the towels for mopping the floor as I didn't have time for a bath.

Business

2/10

Poor

19 Apr 2021

John

Horrible experience

Very poor customer service. Horrible experience

Partner

10/10

Exceptional

06 Dec 2020

Oluranti

Excellent place and service, I will recommend it

It was a clean environment and very comfortable amenities. Excellent place within budget and staff very cordial.

Self

8/10

Excellent

19 Sep 2020

Bombom

Nice apartment.value for money incredible and very tidy

Leisure Partner

2/10

Poor

11 Sep 2020

Kim

I was hurt and when i reported it i was kicked outbplus they kept my last £50 cash deposite its an awful place

Partner

6/10

Pleasant

17 Aug 2020

Verified traveler

Great looking room, couldve been cleaner. Sofa was super uncomfortable, for such a big bathroom, such a small shower, weak water pressure.

Partner

2/10

Poor

23 May 2020

A D

Door wqs

Business

8/10

Excellent

07 Oct 2019

Johanna

Spoiled by noise

All good but spoiled by ‘ nighttime activity’ in the room above from 1130 pm for at least an hour

Friends_and_family Family

4/10

Poor

23 Sep 2019

Jo

Hotel stay.

Room was clean. Staff were very welcoming and helpful. I am now finding it hard to think of anything more positive to say about it. I was always told as a child, if you cant say anything nice, then dont say anything at all. So i will just leave it there.

Friends_and_family Family

2/10

Poor

31 Jul 2019

Kelly

Avoid if your a female alone or you need sleep

Was in a ground floor disabled ( I’m not disabled ) but this was fine . Noisy people above playing music . Drinking beer swearing and burping on the balcony above me . As a female staying away on her own this is quite intemadating . Was adviced by the man at the desk to stay in once the gates were locked at 9 . Was boiling hot and couldn’t open my window as being on ground floor . No fan .
Then the pub next door started playing really loud music till midnight and this backed onto my room . Never stay there again

Business

2/10

Poor

29 Jul 2019

Verified traveler

Located in undesirable area. Room had no shower curtain, single soap dispenser with no face cloths, hair conditioner or shampoo. No hairdryer and little space to store clothes. Enough room in closet to hang 5 items. Not air conditioned and next to the main high speed railway into London divert noisy.

Partner

8/10

Excellent

12 Jul 2019

Jim

The hotel arptments where very comfortable and the concierge was very helpful indeed.

Business

8/10

Excellent

04 Jun 2019

Jeanne

Surprising little gem

Short stay to visit family nearby. Would stay again. Such a good night's sleep, comfortable bed, crip white bedclothes. Friendly staff, we arruved after midnight and had a text check which we found reassuring. Quick check in. Great

Partner

8/10

Excellent

27 May 2019

Verified traveler

Pros: Given the price paid, the property was adequate for me and my partner's 2 night stay. The room and bedding were clean, no issues with bathroom facilities. Staff were friendly and accommodating.

Cons: There was an issue with our entrance card and lock on our room door, but this was resolved by moving us into a different room. Also, the walls are not as soundproofed as one would like. The bathrooms would benefit from some general maintenance, as there was some discolouration of the wall paint and missing/broken floor grouting.

If you wish to spend closer to the £100 mark, rather than £200, for a 2 night stay, I would recommend TKL apartments and hotel.

10/10

Exceptional

26 May 2019

Samantha

Friendly staff very clean comfortable room

Staff very friendly, room was amazing very clean I would definitely stay again

Partner

6/10

Pleasant

18 Feb 2019

Verified traveler

207

Perfect location and the hotel has lots of potential. We stayed 2 nights, the guys next room were so loud and we stayed up most of the night. Thin walls, the hotel looks like they are in the middle of renovations but no signs

Partner

10/10

Exceptional

17 Feb 2019

Verified traveler

Did the job - nice

Booked for my workers. They said it was good

8/10

Excellent

08 Feb 2019

Matt

TLK Appartments

I really like staying at the TLK. However the clientelle frequenting it can be disrespectful to other guests and this makes some nights tough to sleep.

4/10

Poor

20 Jan 2019

Elzbieta

Under the train tracks

Very rude owner?manager.
Run away if you’re a foreigner.
Very noisy day and night.
No lift and no help with the luggage.

8/10

Excellent

15 Jul 2018

Stephen

Business stay

Good value apartment

8/10

Excellent

06 Apr 2018

Andy

For the money..

What do u expect? Not in the best area.. etc etc but for the price it’s a bargain. My car was perfectly safe.. there was no groups of kids. Police station opposite. Perfectly adequate. Thank you

2/10

Poor

29 Mar 2018

Tyrus

Worst hotel experience of my life

I have stayed in many hotels including Baghdad and Kabul and this is without doubt the worst the walls are made of paper you can hear everything that’s going on including in the pub next door with music pumping through the floor when I arrived the reception was closed and the receptionist was cleaning the rooms also the Internet was not working for two days and hotel itself is being refurbished to the point that looks like a building site and guests are expected to cope with this as though it’s normal and the surrounding area is A horrendous place incidentally the free parking is like a waste tip in the vicinity of the hotel which everybody uses and you can’t always get a space

2/10

Poor

26 Mar 2018

Jade

Don't waste your money!

So I booked a stay for 3 nights costing almost £150 , I liked the fact I could check in later , it stated from 4pm until 3am.. I got a phone call on the day around 5.30 saying I would need to pick up my key from the pub next door as there's no-one I'm reception past 6.. so I did that.. I was given two codes ( balcony and front door ). The room itself was pleasant enough. Now.. the building was absolutely terrible.. we actually had hotel staff above us and we didn't get any sleep u til gone 4am.. because the people above were so loud , it sounded like they was dropping things on the floor.. also sounded like some kind of disagreement as we could here violent knocking at the front door.. any how we was out all day Saturday.. Sunday morning we was awoke by a church party directly beneath our room.. drum kit.. microphone singing the lot.. the room was shaking.. there was NO warning that this event was happening before booking or even after. It went on for around 4 houres. In this time our room was not cleaned.. towels changed ..or bins changed .. 3days may not seem alot of days but rubbish etc does pile up. I didn't see the owner or anyone at reception until we checked out. The location itself was extremely rough.. it's situated next to a pub and there is ALOT of youths sitting around the hotel. Honestly I'm so angry that this place can call itself a hotel .. I've come back home more tired than I left. If the money hadn't been taken at booking I would of walked in and left.

2/10

Poor

22 Mar 2018

P

Bad Neighborhood

Upon arriving at the hotel late at night you had to pass amongst hordes of youths loitering around the hotel and nearby shops, the experience was very uncomfortable and intimidating. In order to gain access to the hotel, you have to walk around the Mary Rose Pub/Hotel and pass through more youths loitering at the rear and enter a pin code on badly vandalized door to gain access to a rundown staircase, then enter a pin code on another door that wasn’t very secure. Then you use a swipe card to access your room. The first room was noisy from the music from the Mary Rose pub and a disturbance with the youths outside, plus the corridor light could be through the glass above the door, therefore we were transferred to the other side of the hotel. The second room was cold, the shower room is only suitable for a so im guests under 5’6” tall, several liters of water would be wasted until the hot water came through, during the night the radiators will gurgle, the water tank had a constant water dripping noise in the adjoining the cupboard, the walls a thin because we could hear a guest snoring and the room vibrates every time a train passes over the bridge next to the hotel.

4/10

Poor

20 Dec 2022

Kimberley

De ligging was heel goed. Het hotel zelf was vreselijk. De bedden moeten nodig vervangen worden, de verwarming kon niet uit dus was het erg heet. Wij hebben geen service gehad. Diverse malen naar beneden gemoeten om toilet papier en handdoeken te halen.

Leisure Family

8/10

Excellent

04 Dec 2022

Carel

Fijne dagen.

We hebben een prima tijd gehad alles wat we nodig hadden we. We hadden zelf een koffiekan en vilters mee genomen.
We moesten we wennen aan het geluid wat vooral in het weekend uit de bar kwam daar werden wij een paar keer wakker van. Maar verder hebben wij een geweldige tijd gehad. Het is ook op een prima locatie wij hebben alles lopen of met het openbaar gedaan.

Partner

8/10

Excellent

11 Jun 2019

Filip

Perfect place for short stay :-)

Very nice staff that welcomed us. All went fast and smooth. The room is clean and nice. The building is a bit older so has some disadvantages. We only were there for a one night sleep wich is perfect in this place.

Friends

4/10

Poor

13 Apr 2018

Verified traveler

Die Wände haben Ohren!

Leider hat uns das Hotel sehr enttäuscht. Das lag nicht etwa an dem Personal, das wirklich sehr freundlich und zuvorkommend war. Vielmehr war unser Zimmer seit längerem wohl schon nicht mehr geputzt worden (überall Haare und Staub im Bad), und die Wände waren so dünn, dass man nicht nur die Gespräche der Nachbarn direkt nebenan, sondern auch der Gäste in den Zimmern gegenüber und über uns unfreiwillig mithören musste.
Leider nicht empfehlenswert!