Name: Rowhill Grange Hotel & Utopia Spa
Address: Top Dartford Road, Dartford, DA2 7QH, GB

10/10

Exceptional

19 Jul 2026

D R

We were there for a wedding, lovely room amazing power shower, lunch and service excellent, grounds beautiful, a little oasis in the country.
Wedding superb, staff went over and above with service and worked so hard
Breakfast plentiful and very fresh again great service
would highly recommend
Didn't use the spa so cannot comment

Partner

10/10

Exceptional

14 Jul 2026

Mahhirr

Very great place 5 ⭐⭐⭐⭐⭐
......... wonderful place 5⭐

Partner

10/10

Exceptional

05 Jul 2026

Sonata

A Perfect Anniversary Getaway!
We just returned from a wonderful stay here to celebrate our anniversary, and it couldn't have been more perfect.
From the moment we arrived, the staff was incredibly friendly and welcoming, making us feel special right away. The entire hotel was spotlessly clean and beautifully maintained throughout our stay.
A few highlights from our trip:
-The Food: We had a fantastic dinner celebrating our special occasion—the meal was absolutely delicious and the service was top-notch.
-The Spa: We thoroughly enjoyed our time at the spa. It was the perfect, relaxing escape we were looking for.
If you are looking for a lovely, clean, and welcoming place to unwind or celebrate a milestone, we cannot recommend this hotel enough. We will definitely be back!

Partner

10/10

Exceptional

30 Jun 2026

Mahhirr

Very great place 5 ⭐⭐⭐⭐⭐
.........

Partner

8/10

Excellent

30 May 2026

Rebecca

I’ll definitely be back. The facilities are so lovely for a relax. Bar staff a bit hit and miss. Pool gorgeous, gym ok too

Self

10/10

Exceptional

29 Apr 2026

CHARLES

Great hotel: clean, calm and well organised. Staff across the board were all excellent, with a special mention to the lady on reception who came to my aid in a moment of clothing crisis! I was here on business but would definitely choose this hotel if I was visiting the area for pleasure.

Self

4/10

Poor

25 Apr 2026

Victoria

So upon arriving we didn’t realise that the spa wasn’t included in the already high price we paid , so paid another £40 to use the spa and pool , along with a further £100 as a holding deposit again not a problem just unexpected, once checked in we soon realised that this hotel was far from what we expected, to begin with the large luxury bed turned out to be 2 single beds and mattress pushed together, the room was really hot obviously not air conditioned, nor a fan in the room, so walked to reception asked for a fan , the receptionist explained that they don’t have any to hand but will try to find one , which credit to her she did but trouble was it was a builders style fan so really noisy,, then looking closer at room we noticed cobwebs, and faded headboard, and just a general grubby feel to the room in general, also the shower absolutely soaks the bathroom floor no matter what you do ,, there was a coffee machine in room yet no instructions on how to use ,also the lovely view they promised was far from what we got ,, after checking out the following day feeling very unrested and really disappointed with our stay I called the hotel spoke to management, who said they was aware of the 2 single beds pushed together, said they would look at cleanliness etc , and offered a 25% refund which quite frankly was insulting to say they least , with that was told that they would speak to head office and get back to me still waiting, so all I will say is if you’re thinking of booking dnt

Partner

10/10

Exceptional

20 Apr 2026

Ieva

Staff are always helpful and professional! Loved the complimentary waters - still and sparkling, one of the reasons why I return to this property. It might seem such a small detail, but also the Border biscuts are lovely perks to have! Property is scenic and quiet. Anemities incredable. Pur bathroom had a bath and a shower. Bed so comfortable. Anything you might need the room provides - hairdryer, ironing, etc. And parking is included which is a massive plus! Will stay here again!

Partner

6/10

Pleasant

17 Apr 2026

Tatenda

Ok experience.

2/10

Poor

15 Apr 2026

Holly

Spa gloomy, steam room smelt of damp and no private changing cubicles. Afternoon tea was terrible with stale sandwiches and little filling. Room had comfortable bed but no phone to contact reception, no robes, no AC, no fridge, heated towel rail didn’t work.

Friends_and_family Family

6/10

Pleasant

06 Apr 2026

Kane

Entered the room and could already see that the room was not cleaned as it should be and the throw on the bed had all stains and hairs attached to it, the bathroom had all hair in the sink and bathroom looked unclean, got changed ready to use the spa and noticed we didn’t have any robes or slippers to wear down to the spa area, had to get changed and go down to reception and then get changed again. Booked a table in the restaurant and got put in a dark little gloomy corner with a wobbly table and chair. The menu had about four things on it and cost an arm and a leg so ended up getting a cab in to dartford and to feed two people there cost less than what it would of cost to feed one and the grange. The pool was cold and there was empty plastic cups left all around the edge of the pool. An overall experience this hotel is not worth the money it costs.

10/10

Exceptional

23 Mar 2026

Ieva

So many amazing amenities! SO MUCH COMPLIMENTARY THINGS! Thank you Rowhill. :) The room was a cozy, with slanted ceiling and view was to the front of the hotel. Woth the view of the lovely grounds! Perfect for warly spring! The only thing i would say the room needs some minor upkeep. Myb a change of wallpaper by the sink mirror, lots of black scuffs, mold in the shower by the corner. Skirting board worn. Other than that clean, beautiful, and I will definitely be back ! :)

Self

10/10

Exceptional

05 Mar 2026

Ieva

We got a free upgrade and the room was beautiful. Hotel provides coffe, tea, biscuts, complimentary still and sparkling water and toiletries! So impressed! Bed is really comfortable. Didnt use the apa facilities, but good to know that even after check out at 11am you can still use the spa till 1pm.

Partner

10/10

Exceptional

26 Jan 2026

Andrew

The staff are great; friendly, helpful and attentive.
The food was amazing; evening meal and breakfast alike.
The spa was relaxing and has all that we needed.
The room was clean, well equipped, and comfortable.
The entire experience was enjoyable and relaxing. Well worth the trip from Leeds.

8/10

Excellent

04 Jan 2026

Steven

Room was comfortable and staff helpful. Room could have been cleaner

10/10

Exceptional

16 Nov 2025

Tara

Very clean and food outstanding

10/10

Exceptional

03 Jul 2025

adam

5 star

8/10

Excellent

26 Jun 2025

Brendan

Scotney room

Room was very warm, TV didn’t work.
Bed was okay, bathroom a fine size well finished but little control in temp of shower hot or hotter

Self

8/10

Excellent

24 Jun 2025

Verified traveler

I feel the lounge bar could do with redecorating, a light colour the brown is not good, some new pictures, the horse is wonky and new carpet

Self

6/10

Pleasant

08 Jun 2025

Jane

Hotel was ok, food and drink prices were ridiculous for what it is.
Starter overpriced, & Lamb dinner £32 with 3 tiny pieces of potato which is 1 1/2 potatoes absolutely ridiculous.

Partner

10/10

Exceptional

09 Mar 2025

louise

A beautiful spa with very friendly staff, good with allergies in the restaurant, delicious food.

Leisure Family

10/10

Exceptional

02 Feb 2025

Danielle

We had a lovely overnight stay at Rowhill Grange. Beautiful locations, lovely staff and really great spa facilities. Will certainly be coming back.

Leisure Partner

6/10

Pleasant

08 Jan 2025

andrew

Receptionist at spa didn’t have a clue had to keep repeating myself.
seems to be ongoing problem.

Leisure Partner

10/10

Exceptional

30 Dec 2024

angela

Weekend break

Room was a good size, the shower was large. Little extras lovely. Spa and treatment amazing. Hotel clean,staff friendly. Had room service quick and placed on table by staff.

Friends_and_family Friends

6/10

Pleasant

22 Nov 2024

Nathan

In need of modifying

The property is in need of care and renovation. The room has had basic renovations and was comfortable. However the rest of the hotel is now very dated and unclean. Especially the elevator entrance hall, behind reception. We did not use the spa, so we can not comment on that. May this is just a spa day location and not so much of a luxury retreat anymore.

Business Partner

4/10

Poor

21 Nov 2024

Robert

Very disappointed my van was broken into and all.my tools stolen with another load of vans targeted staff didnt help. Secure car park it definitely isnt camera on entry so why did no one see what happened?? And others targeted several times whilst there lively hoods lost i wouldnt stat here again.wouldnt ay

Business

2/10

Poor

20 Nov 2024

Michael

The hotel room is fine. The “spa” is horrific. The steam room had no steam and was cold. The men’s suana is facing the open loos. The “hydrotherapy” pool was freezing cold. In all, extremely disappointing. We checked in, an hour later checked out.

Leisure Partner

10/10

Exceptional

14 Nov 2024

Owen

Very nice hotel

8/10

Excellent

24 Oct 2024

Richard

Overall a very nice hotel, although the spa area/pool/sauna/showers etc need some TLC.
Pool isn’t for swimming, due to size and shape.

Business Self

8/10

Excellent

11 Oct 2024

Elisa

The property is on lovely green grounds and feels much further out of the city than it is. Staff is a bit hit and miss, and so is the service.
The beef and lime sorbet in their RGs restaurant was excellent but, given the price point, the restaurant environment could do with some investment in ambiance and personality.
I didn't experiment with the pool and spa but will be back for that.

Leisure Partner

10/10

Exceptional

03 Oct 2024

Susannah

Incredible service but prone to mice due to location

Leisure Partner

10/10

Exceptional

12 Sep 2024

Kaylea

We had a wonderful stay, staff were so friendly and the spa was excellent!

Leisure Family

6/10

Pleasant

31 Aug 2024

Siobhan

Check in was smooth and found we'd had a complimentary upgrade which was lovely.
Staff are very nice but it all felt a bit chaotic. This was very different from past visits.
Therapist was 20 min late for my appointment and as a result it felt rushed. And it was as didnt get my full time. Room was too bright and no background sounds so a silent massage. Odd.
Food was ok but not worth the price.
Overall its not the hotel it once was but staff remain its best feature.

Partner

6/10

Pleasant

16 Aug 2024

Verified traveler

Beautiful place but not beautiful value.

Stayed here for 2 nights recently as a present to my wife for us to get away.

Let's start with the good stuff:
- Spa facilities are amazing, really beautiful - can get a little busy but still lovely environment.
- Rooms are nice and spacious, bathrooms clean and well equipped.
- Grounds are beautiful and peaceful, lots of space.
- Breakfast really nice in a nice setting.
- Treatments are fantastic - staff in this area especially are wonderful.

Things that can be improved (story at the bottom):
- Staff whilst friendly don't seem to acknowledge when errors are made.
- Clear communication issues between staff.
- The rooms don't have air conditioning so in the summer can get very hot.
- High price point.

During our stay both our nights were interrupted, the first by work (like hard banging on pipework) at 5am. We raised the issue and this eventually stopped, we were told a manager would speak to us but we had to chase this throughout the day - to then be told by the Manager they didn't know anyone wanted to speak to them, eventually we were given 50% off one of our nights. We were initially told they do this work every night and it's important to allow them to prepare breakfast so I'd prepare for that.

The second night was interrupted by an extremely loud disagreement taking place for 2 hours between 1 and 3 am. We were so fed up from the first night sleep being disturbed and the chasing we'd had to do that we just didn't bother raising it this time onsite.

Partner

10/10

Exceptional

02 Aug 2024

Tony

Beautiful

6/10

Pleasant

26 Jul 2024

Mark

Just all a bit dated. Things like carpets and bathrooms a bit tired verging on grotty. Nice friendly welcome. Bit limited on bar menu choices, when I asked about anything else being able to be done, staff member wasn’t that helpful.

Business_and_leisure Family

4/10

Poor

25 Jul 2024

Paul

Normally great

Stayed here several times and normally its great ..however this time was on the ground floor on 2 warm days and couldnt leave windows open because of security issues ..So basically baked for two nights ..no air con, no fans ..Second day room was made but no replenishment of tea and milk and the bedding i stripped off because of the heat was still stuffed down the side of the bed ..Went to the bar and sat down as its normally service at the table ..30 mins later got up and ordered at the bar as it seemed i had become invisible ..Normally great but this time not so great ..not a place i will stay again in summer ..

Business

10/10

Exceptional

10 Jul 2024

Verified traveler

it was amazing, so comfotable and the spa is incredible

Business

10/10

Exceptional

19 May 2024

ELLEN

Loved my stay! …. Treated myself to a nights stay after a stressful week and it was just what I needed. Chloe and Ronnie checked me in and gave me a complimentary upgrade to the Dahlia kingsize room which was glorious …. So beautiful and clean, the bed was also super comfortable.
I used the spa and the gym and both were superb.
The staff here are AMAZING .. so efficient and polite and helpful.
Will definitely be booking again soon.
Thank you Stevie, Tim, Annie and Sam for making my stay so relaxing!

Leisure Self

6/10

Pleasant

17 May 2024

Sarah

OK

The staff are lovely, but the food options are limited, mostly fried with just one choice of salad. I have stayed here before and returned because it's a safe option for a solo traveler. Unfortunately, during my second visit, I was given a room in the attic that was neglected. The lock was falling off, and the room was dusty with lots of flies.

Business

10/10

Exceptional

04 May 2024

Jean

Wedding wonderfully organised and beautifully carried out

Friends_and_family Family

4/10

Poor

22 Apr 2024

Caroline

The service in the bar was very slow. The Irish coffee was undrinkable. The reception staff were helpful. The food was average. The room was lovely.

Leisure Friends

6/10

Pleasant

10 Apr 2024

Rob

Not worth £325.00 for room only

We paid £325 for a room Only that was not as per the pictures for a Junior suite. The room was dusty and needed some DIY tlc. Also the bed was not very comfortable but should’ve been a king Size bed yet was two single beds pushed together, the next morning we put room was near to the rear of the hotel we were woken up to a loud bang at 730am and smashing of glass which after arriving at 11pm wasn’t ideal! breakfast was not included for this cost so we had to fork out an additional 30 odd pounds for two of us, plus if you wanted to use the spa sauna and steam room. this was also an extra £20. The staff were very friendly, although I feel this is a very overpriced hotel and value for money was not fantastic for a room that needed a good deep clean and a DIY TLC update

Partner

8/10

Excellent

23 Mar 2024

Sarah

Really lovely spa, really kind they upgraded me to a king room. Had a lovely stay.

Business_and_leisure Self

10/10

Exceptional

23 Mar 2024

kerry

Such a fabulous find - room service was perfect and the comfort in my room was just what I needed after a long day working.

Business Self

8/10

Excellent

06 Mar 2024

Karen

Nice hotel

Stayed x 1 night .
Room was at the top of the hotel - felt like I was in the loft.
Steep stairs upto room as lift didn’t go to the top floor - stairs immediately outside door which wasn’t the best!
Breakfast lovely - but if you don’t order exactly as the menu states everything is extra which I’ve not come across in any hotel before.
Wouldn’t want to stay in the same room again but would probably stay at the hotel if in the area.

Business

10/10

Exceptional

30 Dec 2023

Wayne

Everything about the property was lovely

8/10

Excellent

11 Dec 2023

Paul

One night visit.

My trip started with a drive down country lanes as the postcode took us to the back of the Hotel and at 9pm was quite a feet. Used the postcode BR8 7SQ instead and that took you to the front gate for entrance.
Signage appeared to be non exsistant to find rececption. Not much lighting and three buildings to choose from not as straightforward at night.
Staff at reception was fantastic although the 100 pound deposit at the desk was a bit unusual especially when room paid for in full.
The room was clean and of good condition although radiator noisy and the bedside light did not work.
I was surprised that breakfast was not included and that would be another 40 pounds on top. But that was me not reading the booking properly as was a last min urgent trip.
All in all a nice place but had no time to enjoy facilities so cant comment on them.

Partner

2/10

Poor

04 Oct 2023

Camilla

Not happy with the fact that this hotel charge you £100 up on the check in and you need to wait over 5 days to get your money back, and yes is not a deposit like all the other hotels do in UK, they really charge you the money and then you new to wait to get it back… no sense but not satisfied at all.

Business

10/10

Exceptional

21 Sep 2023

Harjinder

The staff at the front desk were very polite and checked us in quickly. Maisey was particulary friendly and we were very pleased with the SPA facilites at the property. The room we stayed in was very clean and well presented and the we will definitely return here when we next plan a relaxing night away.

Leisure Partner

10/10

Exceptional

12 Sep 2023

Stuart

Work trip

Didnt use the dining area but suoerb hotel and staff..

Business

6/10

Pleasant

01 Sep 2023

Justin

Lots of issues with spa booking and no apology’s or consideration given

Leisure Partner

6/10

Pleasant

18 Aug 2023

Cheryl

Busy Spa Hotel

The reception and restaurant staff were very helpful and the bar food was generally good quality. Unfortunately I did not like the bedroom or bathroom. The spa was very busy due to day visitors and the changing room floor was slippery due to excess water. I informed the spa reception staff twice about the slippery floor. I liked the relaxation room and the hotel grounds are lovely to walk around with many mature trees.

Self

10/10

Exceptional

09 Jul 2023

Moira

Excellent staff especially Pheobe the receptionist.

Leisure Partner

10/10

Exceptional

20 May 2023

Sheya

Traditional with a modern twist

In the countryside of Dartford a nice cozy hotel. The hotel is really nice, comfortable and clean. Massive grounds to walk around. Beautiful SPA offering 2 pools, sona, jacuzzi and various treatments.

The staff are like one big family each and everyone will go the extra mile to make your stay as comfortable and enjoyable as possible.

All in all a very homey atmosphere with a modern touch.

Our stay was short but we will definitely be back.

Partner

8/10

Excellent

01 May 2023

Dionne

Great stay but poor food

I had a lovely time at this hotel did not try the spa but my stay was very pleasant.

I would advise not buying food from the hotel as it is very expressive for the postion you get.
We odered two 7oz steaks with chips and salad chips was about 10 in all and their fries.
Steak was very small and salad to,they have a restaurant on site however if you have a child under 14 like myself you cannot book the restaurant.

Rooms are nice and big i had the junior sweet which was amazing for my family.Rooms are clean and bathroom was to the only thing i would say is they need to upgrade the furniture for example headboard in the bedroom is peeling as its old.

Overall we had an amazing stay.

Friends_and_family Family

10/10

Exceptional

14 Apr 2023

Renette

Cant Be Beaten

Been coming to the spa here for years now and this was my first overnight stay. Absolutely amazing.

Self

10/10

Exceptional

05 Feb 2023

Kelly

Nice relaxing spa

Leisure Partner

6/10

Pleasant

31 Dec 2022

James

Needs an update

This was our 4th time staying at Rowhill Grange and we do feel the hotel and spa has gone slightly down hill and in need of a spruce up. The bar and food service was extremely slow - we waited over an hour for food and it arrived cold. All in all a nice escape but the hotel is questionable as a good 4 star

Partner

10/10

Exceptional

07 Dec 2022

Jovanna

The area is amazing! The spa was the best part ever, all the staff was very friendly and helpful

Leisure Partner

8/10

Excellent

29 Oct 2022

G

I had a great time perfect place for some real R&R very peaceful and the bed was amazing. However the food was disappointing and the windows in my room did not open.

I would recommend staying here.

Leisure Self

4/10

Poor

01 Oct 2022

David

Poor food quality, especially room service. Dated room and shower sprayed onto floor.

Partner

10/10

Exceptional

27 Sep 2022

Nievettha

It was a good experience, spa was great. Room was nice and comfortable.

Leisure Partner

2/10

Poor

24 Sep 2022

nina

Overpriced and underwhelming

Spa was awful, manager had no idea what she was doing and I had to be refunded in full. The hotel service was slow, the food mediocre, had to send my steak back twice because it was cold. They really need to up their game

Self

8/10

Excellent

07 Aug 2022

Rita

Nice hotel great staff and relaxing place to stay+ clean every where. The only thing our shower flooded the bathroom/our hall way luckily not the bedroom was allocated a really nice room but had to use the stairs which was difficult for me but once up there lovely. Nice bar good food.

Friends_and_family Family

8/10

Excellent

08 Jul 2022

Sheila

Room was fine. Lovely surrounding. Breakfast very good. Unfortunately Dinner disappointing.

Leisure Self

8/10

Excellent

07 Jul 2022

Glenda

Helpful staff.
Good service.
Very nice Spa at extra cost.
Breakfast expensive.
Some rooms and communal areas are in need of refurbishment for sure. So this let's it down a bit.

Leisure Partner

10/10

Exceptional

22 May 2022

Stuart

Only spent 1 night here, lovely surroundings. Would highly recommend and will be back again for another stay!

Leisure Partner

8/10

Excellent

07 Apr 2022

Melanie

Staff were lovely, spa good, breakfast lovely. Went last minute booked the standard double the room was big the bed was really big and comfy.

Family

10/10

Exceptional

12 Mar 2022

Nicola

Luxurious

Beautiful grounds, beautiful room and delicious breakfast, very friendly staff and a warm luxurious feel about the place. We will definitely will be staying again.

Partner

10/10

Exceptional

02 Mar 2022

Claire

Very nice time

Leisure Partner

8/10

Excellent

29 Jan 2022

Dale

Enjoyed a lovely 1 night stay for our anniversary

We had a lovely nights stay in this hotel, our meal too longer than expected however we did eventually end up with what we had ordered and were given complimentary drinks as a goid will gesture. The spa facilities are fine and cleanliness was great as expected. Location is abit out of the way of dartford town itself but we knew this before booking. Very comfortable bed for those who like to sink into a bed and enjoy a wonderful nights sleep. Minor issue was Tv was abit dated no tv guide feature, but this was not a problem for us.

Partner

10/10

Exceptional

26 Jan 2022

carolyn

Exceptional service and very friendly. Really relaxing spa experience and an excellent facial. There was an emergency (not the hotels fault) while we were there and the staff on duty handled it, and us, extremely well. Very impressed.

Leisure Partner

8/10

Excellent

08 Jan 2022

Julie

Stale bagel, still charged for it. Offered coffee pods for room but no coffee machine. Relaxation room very noisy with couples chatting about how expensive the drinks in hotel was. No one monitoring this.

Self

10/10

Exceptional

07 Jan 2022

Molly

I love the enchanted feel around Rowhill grange, it’s a lovely place to stay

Leisure Partner

2/10

Poor

03 Jan 2022

Verified traveler

Give or take

Place and spa was lovely, however we didn’t sleep at all due to the room being far to hot and even after turning the heating off it was still extremely uncomfortable, stairs were attached to our room so whoever was staying was either smokers and went out for a cigarette every 5 mins until around 2am, also to add insult to injury the shower was freezing and wouldn’t constantly stay hot, the hotel and staff sorted some of the bar bill for us but we feel that’s part we enjoyed the most and feel the room should of be recompensed, which the hotel would of done if it wasn’t booked through hotels.com

Partner

10/10

Exceptional

02 Nov 2021

Hayley

Pre wedding stay

It was a pre wedding overnight stay with my husband daughter grandaughter close family members was truley amazing the spa was amazing so tranquil, relaxing, the hotel was amazing the grounds were beautiful perfect setting for pre wedding photos on the morning, staff were very friendly and helpful, especially metting our needs for tea, milk, etc, the cleaners were very friendly on the morning offering their help to carry luggage to the car , so many memorys made on our stay wil defiantly be back for a visit

Friends_and_family Family

2/10

Poor

24 Sep 2021

Steph

Hovel of a place at eye-watering prices!

The room was tiny, sad and dilapidated. Facilities are massively dated (they have 'Sharp' TV's, so tells you how old they are!) and the toy-iron didn't work (maybe not a surprise as it probably cost £1.99 from Argos circa 2000) There were stains all over the toilet tiles, along the skirting board behind the sink, and clearly the hotel has never heard of bleach/ mould remover because the shower was grimy and disgusting.
The room we had was called 'Lulli' on the paperwok. Translates as 'Lullingstone', which you wouldn't know unless you live in the vicinity. Paid for the room in full before staying, but told that I had to have a £50 'holding fee' put on my card for 'any extras or damage'. This is a \"4-star\" hotel apparently!! Tells you everything about the general clientele, and also I have only ever stayed in hotels that do this where they are on financially shaky ground. All in all, I wish I hadn't wasted any money on this place; nothing but a huge disappointment… feel even sorrier for any poor soul who decided to pay through the nose to use it as a wedding venue!!!

Partner

2/10

Poor

15 Sep 2021

Susan

Dreadful

Woken up 6.00am banging as workman in kitchen banging for whole hour dreadful
No breakfast fruit bowls empty no juice no bread pastry dreadful 2 horrible looking pastries. 9.00am
Service appalling everyone complaining staff in kitchen laughing at situation
Check out extremely slow so no time to complain as taxi waiting.

Friends_and_family Friends

6/10

Pleasant

14 Sep 2021

Sarah

Ok big shame there was no staff

Overall it was nice.
Service was not good, the poor staff where over worked and there was hardly any staff, there for ordering anything took a long long time.
Dinner was a joke, I believe others where worse off than us, but we left our table gave up waiting for dessert, had the room biscuits instead. It was so late!
We had no info, passing comment there was a problem with the kitchen, over heard a convo saying they had one chef!
No sorries no free drinks or bread offered to help with the hunger.
I don’t blame the staff as they had no time to sleep it seemed! I believe working 18 hour shifts! Enough to make you go mad!
Check out was also a joke, no information of what we booked to the room.
I Hope I get contacted before any payments come out as I’m not hopeful the details billed will be correct!

Upsides ish…
Good was delicious albeit quite small portions
Spa was nice and relaxing- although therapy pool parts of it was not working
Room was clean and bed was comfortable- no towel heater/wet towels in the morning after using the spa and coming back to shower for dinner/also no where to dry your swimming costume.

I believe if they had sufficient staffing and the ones on site not so overwhelmed with work, it would have been more pleasant.

Albeit the staff where over worked they had smiles, which I commend possibly having to deal
With a lot of unhappy customers that night.
Also it’s a bit pricey I thought for what it is based on our 1st experience

Partner

10/10

Exceptional

24 Aug 2021

Terry

Very friendly staff, food was amazing and spa was just what we needed

10/10

Exceptional

16 Aug 2021

Cathy

Wonderful hotel for a weekend away

Really nice hotel, friendly staff and would definitely come again for a spa weekend!!!

Friends_and_family Friends

4/10

Poor

06 Aug 2021

Jordan

Not worth the price!

Checking in too 30mins. No queue. Just the old receptionist took his time telling us there’s no rooms available when we already had a booking. He finally gave us the keys and you’d think he’d say “the lift is straight ahead, that to the 2nd floor, and so on”. But no. Nothing. We had to wonder around while he looked at us and said “the room is upstairs”. If it wasn’t for Harvey walking past and directing us to the lift I would’ve lost my temper.

The room was lovely with such a big, comfortable bed! But it was boiling hot with only a tiny fan the size of my hand.

The breakfast was very DISAPPOINTING! It took 1HOUR for 2 waiters to come up to the table 5 times to ask if the traditional breakfast is what we wanted. The waitress was extremely rude. No eye contact, walking off in the middle of the conversation, not apologetic at all and just plain old bitter! The food finally came and it was so unseasoned. We ate a few bites and left. The duty manager and the waiter Harvey were the old two that made out stay better.

Tip for the hotel: don’t hire old, moody staff. Get Harvey to be in the recruitment team. He’s a Gem you don’t want to lose!

Friends_and_family Family

4/10

Poor

31 Jul 2021

Verified traveler

Rowhill Grange decided to downgrade our booking without any discussion. I had a voicemail 4 days before the booking asking to speak to me, despite several attempts to call back no one answered the phones. This was a present to my wife and when she arrived she was told that they had given the suite I had booked for her 6 weeks prior away and that she would be in a lower grade room. It is incredibly disappointing that they did this without prior consultation or any form of compensation. An incredibly bitter taste has been left after this experience

Leisure Partner

4/10

Poor

26 Jul 2021

Jennifer

No, no no.

Really bad - not very clean, hairs in the bathroom, shower screen dirty, no hotel slippers, no response to an email prior to the stay, no newspapers, breakfast items not available etc. Stay at Brandshatch instead.

Partner

6/10

Pleasant

19 Jul 2021

Verified traveler

This hotel is beautiful on the outside and pretty average on the inside. Decor is like up market travel lodge. They wouldn’t serve breakfast on the lovely outside terrace (that’s right, in a pandemic!!). Mask policy for guests seemed pretty relaxed too. For £300 a night not including any meals I felt it was over priced

Leisure Family_with_children

10/10

Exceptional

04 Jul 2021

Daniel

Nice relaxing stay

Great overnight stay in a lovely room. Vicki on reception was particularly helpful and we'd definitely stay again.

Partner

6/10

Pleasant

28 Jun 2021

Verified traveler

Unfor bavnjnt stayed in the sister hotel to this we unfort was disappointed. There really was nothing to do at the hotel. Only use the spa which due to covid and we could only use for 1 hour once during our staff. Which I didn’t release we would be charged for on top of our room fee already paid so an extra £20 had to be paid for that 1 hour, surely the hotel can include this in the price. We also had a very small double bed which me an my husband just couldn’t fit in, facilities were ok but we ended up waiting 20 mins to be served outside for lunch then it took another 20 to get the food so was a long 40 min wait. Dinner was again disappointing £35 for a steak that was so small I would get bigger in a top end restaurant paying that sort of price. We also decided to boycott breakfast because at £16.95 per person it was more prices at the savoy than in Kent. I’m sorry to write a not positive reciew but that was my onist opinion. The staff thoufh were all very friendly and welcoming.

Leisure Partner

2/10

Poor

27 Jun 2021

Verified traveler

We booked for I nights pampering unfortunately the spa was fully booked , so no pampering night !
Food was amazing, unfortunately we booked when they held a wedding here so we have had no sleep all night has the wedding reception was under how window and they never stopped screaming and shouting until 3:15 in the morning.
Not happy at all wife more stressed and tired today than when we arrived !!!

Leisure Partner

6/10

Pleasant

06 Jun 2021

S

Room for improvement

As a nice hotel, i would usually expect things to be priced a little better. It was odd that using the pool cost £10 more per person. In my opinion, charge £20 more for the room per night and allow free access. Ordering a bottle of champagne should not require a £10 surcharge for bucket and ice. If you want to charge that...incorporate it in the price of the champagne. The stay was fine but there is room to make the service and experience far classier.

Partner

8/10

Excellent

02 Jun 2021

Verified traveler

Great grounds and spa facilities. Food and drink slightly overpriced and could have been more options on the food menu. Would stay again.

Leisure Partner

6/10

Pleasant

02 Sep 2020

Tracy

Nice grounds, Great Staff

Nice hotel and setting, especially if you just want to relax - but bare in mind there is nithing to do in the area unless you are prepared to drive or get a taxi. Staff are really accomodating and helpful. However for a 4 star hotel there are some improvements that are needed. There needs to be a fridge in the rooms, there wasn't any information in the rooms regarding room service, menus, spa treatments etc. which would be really helpful so that you can relax and make decisions. The finish to the rooms also needs looking at as this should be improved. Overall we had a nice stay and we relaxed which is what we needed.

Partner

8/10

Excellent

19 Aug 2020

shabbar

Good hotel, Spa could be better service

Good clean hotel . Spa was decent quality but feel a little conned/cheated as the spa was quite pricey (£260) and they consistently gave me 10minutes less time for every service i had booked (4 different treatments) which comes to 40mins less time then paid for in total!

Partner

6/10

Pleasant

12 Aug 2020

Verified traveler

Set in its own grounds and good quality rooms

We booked for these reasons plus 2 Rosettes award for the restaurant.

Really nice and warm staff.

Overall the experience was overpriced vs quality of service and restaurant.

Leisure Partner

8/10

Excellent

03 Aug 2020

David

The stay was really nice but slightly let down by the breakfast offering which was probably caused by the lack of staff.
The management need to look urgently at this as the staff were stressed and clearly needed additional help
Breakfast took over an hour to arrive and we had to send the cafetière back as the plunger was broken and this took an age to replace .

Partner

8/10

Excellent

31 Jul 2020

Richard

Nice grounds

Understand about limiting numbers in the pool and gym and good to have a system. Charging an additional £20 to use the gym or pool that is usually empty is however taking advantage of the situation.

Very nice grounds to walk in as an alternative.

Business

10/10

Exceptional

24 Mar 2020

Lauren

21st birthday

The staff were so friendly and I ended up having a lovely 21st birthday. Thank you!

Partner

10/10

Exceptional

28 Feb 2020

MiaYasX

Location was great very peaceful, the spa scenery was so beautiful.

Leisure Partner

10/10

Exceptional

12 Feb 2020

Ieva

A quick getaway is all we needed.

Me and my boyfriend stayed for only one night, I wish we could have stayed longer. We celebrated Valentine's a bit early and Rowhill Grange was just what we needed. He treated me to hot bamboo massage, highly recommend for people who want that deep tissue massage! Was pleasantly surprised staff let us enjoy pools half an hour before close, usually where there are closing times for pools, people have to be there 30 min before or you are not let in. The bed is so comfortable, I wish we didn't have to get up so early the next day! We have been to this place I believe 5 times now and we will definitely be back! We love it here!

Partner

6/10

Pleasant

06 Feb 2020

Alison

Staff are very friendly and helpful, especially Mattaios in the bar. The pool areis very clean but a little small and dated, with paint flaking off the wall.

Self