Name: Doubletree by Hilton Dartford Bridge
Address: Masthead Close-Crossways Business Park, Dartford, DA2 6QF, GB

2/10

Poor

19 Jul 2026

Helmut

Review: DoubleTree by Hilton Dartford Bridge

Our stay was unfortunately far below Hilton standards. The air conditioning in our room failed, leaving the temperature at 27°C. After four calls to reception, each promising someone would come, no one ever arrived.
At 12:30 am, I went to the lobby to ask for help. The only option offered was a fan, and I was told that the hotel has no 24‑hour maintenance. I was also informed that even in the case of a leak, depending on its size, the hotel would simply close rather than repair it overnight.

With a hot room and no functioning solution, my family and I barely slept.

When checking out the next morning, the front desk had no record of the issue at all—no notes, no follow‑up, nothing. This shows a serious breakdown in communication and guest care.

Other guests were also reporting problems, suggesting broader maintenance and service issues.

This hotel needs a serious review of its customer service and upkeep.

10/10

Exceptional

12 Jul 2026

Adriana

I absolutely love it here.
The staff did the room up for my birthday and how nice.
I am thinking of coming again towards the end of August.
Friends joined me here and love it.
This is one of my favourite places.
Clean room and aircon great as its so hot.

Friends_and_family Friends

10/10

Exceptional

09 Jul 2026

James

Great hotel, stayed many times, only criticism is that the gym could do with more variety of machines

10/10

Exceptional

07 Jul 2026

Nadeshia

We had an excellent experience. The staff provided outstanding service and went above and beyond to make my parents' anniversary feel truly special by beautifully decorating the room. Everyone was friendly, welcoming, and approachable, which made our stay even more enjoyable.

The only disappointment was that the steam room was not working during our visit, which was a shame as we had been looking forward to using it. Aside from that, we had a wonderful experience and really appreciated the care and effort of the staff.

Partner

10/10

Exceptional

05 Jul 2026

Deborah

Amazing hotel
Staff friendly and helpful
Amazing room with double shower
Restaurant Amazing
Nice 10 min walk to lakeside Restaurant

Friends

8/10

Excellent

05 Jul 2026

Iqra

No fridge in the rooms which was really difficult due to the weather being really hot and the AC not working

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Denise

Quiet area. Rooms where very nice just wish the a.c was working properly but appreciated the fan and room reassignment.

Friends

6/10

Pleasant

04 Jul 2026

Doris

I was disappointed I thought I was coming to relax in an air-conditioned room and I booked a suite for my husband's birthday and mine. The AC was not worked, sweated through the first night, tried calling reception, no answer!Informed them in the morning, nobody came and in the pm, I reminded them, nobody came even though the reception staff said they had called them, they had to give us fan in a suite! Incredible.
There was a fridge in the suite that's not working well and not even a bottle of water. Had to buy water to drink whilst in the room, there was a complimentary wine, that was nice. I had to call for our room to be cleaned and towels changed but they didn't change the bed sheets, the cleaner said they don't change sheets daily but after 2 days which is disgusting considering it's too hot!
Overall, not what I expected but it was just Okay, not sure I would want to go back there, if anything reluctantly.

Partner

2/10

Poor

03 Jul 2026

Chamindri

We stayed at the DoubleTree by Hilton Dartford and were extremely disappointed with our experience.

The room had no properly functioning air conditioning, and the temperature display showed 30°C, making the stay very uncomfortable, especially given the outside temperature was around 35°C. The conditions inside the room were difficult to tolerate and not what we expected from a hotel of this standard.

We reported the issue and a mechanic was sent to inspect the AC. Unfortunately, his manner was very rude and unprofessional. When asked whether he could inform the hotel staff about the issue, he dismissively replied that “you should tell them yourself,” which was unhelpful and disappointing.

Despite raising the problem and requesting assistance or a room change, no effective solution was offered, and we were left to remain in the same uncomfortable conditions.

During breakfast, the service was also poor. While we were serving food, a staff member while cleaning spilled food onto the seat I was using and even on the floor and did not make any effort to clean it or acknowledge the situation, which was unhygienic and unpleasant.

We were also surprised to be charged for parking, which felt unreasonable and not clearly justified given the overall standard of the stay.

Overall, the experience fell far below expectat

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Nathan

We had a lovely stay for one night. We used the pool and the gym looked well equipped.

Family_with_children

6/10

Pleasant

01 Jul 2026

Rob

Air conditioning in room non-existent unfortunately, it was a constant 26 degrees C. No fridge in room. Everything else clean, room basic, especially for the price.

Self

6/10

Pleasant

28 Jun 2026

Gavin

Staff wasn’t amazing
Hotel was clean & well maintained but breakfast & reception Que was horrendous!

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Fabian

The staff were great!!

Business

2/10

Poor

27 Jun 2026

Saima

We stayed for one night expecting a comfortable stay, but unfortunately it was one of the worst hotel experiences we've had.
Yesterday was one of the hottest days of the year, making the situation even worse. The air conditioning in our room was faulty. It would start for a few minutes before switching itself off, leaving the room unbearably hot and extremely uncomfortable. It wasn't just the lack of sleep that was the problem – the room itself was so hot it was difficult to relax or stay comfortable.
We were repeatedly woken throughout the night because of the heat. There was no point where the room felt properly cool, and both my husband and I struggled to get any meaningful rest.
When we contacted reception, they acknowledged this was not an isolated issue and that multiple guests had reported the same problem. We were offered a fan, but were told it was subject to availability, so there was no guarantee we would receive one. No room move was offered at the time.
In the morning, I requested a full refund from the manager, Anastasia. She agreed in principle but said I needed to raise a complaint with Expedia first, as the booking was made through them, and then they would claim the refund back from Hilton. The process is quite long, but I will be pursuing it after what we experienced.
The staff were polite and apologetic, but the overall experience fell well below expectations. We paid for a room with working air conditioning and did not receive that.

Partner

4/10

Poor

25 Jun 2026

Sam

Sink was clogged: quite inconvenient.
A/C is ineffecient: gallway was cooler in the room despite having set it on max in the room

Business

8/10

Excellent

21 Jun 2026

Kelly

Room was a family room very spacious lovely new bathroom. Swimming pool,sauna,stream room and jazzurie good, gym very good. Evening meal and breakfast was very good and clean. Parking cost £10.50 overnight.confusing what the stairs but would stay again

Friends_and_family Family

6/10

Pleasant

29 May 2026

Mark

The rooms are clean and comfortable, no arguments there. The sauna, steam room and pool are great. The food wasn’t amazing, not impressed in that department. The first time I’ve stayed in a Hilton, I was expecting more if I’m honest.

Business

10/10

Exceptional

28 May 2026

Sefa

The rooms and bathrooms were exceptionally clean. Breakfast was good and staff were very helpful.

Family_with_children

10/10

Exceptional

27 May 2026

Gaynor

Room was very clean and check in was very easy.

Self

8/10

Excellent

26 May 2026

Garry

Staff were friendly, thought thd meals whist good were expensive as were the
Drinks, bottles of water was a nice touch could have used more sweetners in the room

8/10

Excellent

25 May 2026

Nadeshia

Wonderful, comfortable beds and lovely hot break fast

Friends

6/10

Pleasant

24 May 2026

Georgina

Overall, it was OK. We went for a girls trip to go shopping and have a night away, swim and dinner.

The hotel rooms were fine, nicely decorated and clean.

There was plenty of parking but was chargeable 10.50 per night. Swimming pool was incredibly busy and we had to pre book a slot due to a lot of children being present. However the pool staff were very helpful and friendly.

The main disappointment was dinner. Service was poor and the cesar salad was lack lustre. It would have been nice to have more sodt drink choices at the bar rather than having to go to the kiosk.

Friends_and_family Friends

4/10

Poor

24 May 2026

Robert

Poor experience. For starters, no fridge is provided in the room. I read online that you can potentially hire one, but only if requested in advance. No bottled water either. The biggest issue, though, was the constant noise from other guests in the corridor — kids running around shrieking from 6pm until around 11pm, then being woken at 4am by adults talking extremely loudly outside the room. Won't return.

Self

10/10

Exceptional

24 May 2026

Oltokunbo

Very clean rooms and bathrooms

Family_with_children

8/10

Excellent

21 May 2026

Ryan

Nice enough hotel. My room was plenty big enough, clean and modern. I couldn't hear the nearby busy road at all.
The bar/restaurant area was great too.
I would say that the pool as very dated and looked like it needed a good scrub. Also, when I went, kids swim lessons were on too which limited the already small pool to a single lane.

Self

8/10

Excellent

13 May 2026

Deborah

The property is well kept and convenient. I have stayed here since it was built. The only problem I have is the cost of having a car on the property. I think 10.50 pounds per night is an exorbitant fee.

Partner

6/10

Pleasant

12 May 2026

Emma

Great hotel but a ridiculous price.
The room was £130 with no breakfast included and an additional £10 to park.
For the money, I’d have thought a dressing gown in the room should have been provided
The food in the evening was also a limited selection and expensive.

Friends_and_family Family

2/10

Poor

10 May 2026

Macey

There was very loud music in the room above us that lasted until 4 am and was shaking the walls , we then woke up at 6:45 am to the neighbours shouting. The walls where clearly very thin .

Partner

2/10

Poor

06 May 2026

Sandra

Not much of anything

Family

10/10

Exceptional

04 May 2026

Olumide

Excellent staff, clean and spacious room. Really loved this hotel. Victoria at the front desk went above and beyond. I would definitely recommend.

Family

10/10

Exceptional

28 Apr 2026

Denise

The room clean and bed was comfortable. Temperature in the room was perfect 👌

Partner

8/10

Excellent

27 Apr 2026

Colin

They cannot cook eggs for breakfast, otherwise food was good. 1 lift was not working and the other very slow. We had a maintenance issue in the room and was told no maintenance work at the weekend. We were offered a room change which is very annoying. Otherwise a good stay.

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Mark

Great place, nice and clean, friendly staff. Pool a little small but ok and train station a short walk so easy to get into London

Partner

10/10

Exceptional

26 Apr 2026

Luke

Lovely staff who did everything to help me throughout my stay

Self

8/10

Excellent

20 Apr 2026

Clénia Cristina

.

Self

10/10

Exceptional

18 Apr 2026

Ben

Everything💯

Partner

10/10

Exceptional

17 Apr 2026

Jamie

Brilliant hotel.

Really nice inside. Great staff. Would definitely stay again.

Partner

10/10

Exceptional

12 Apr 2026

paula

Rooms were spacious, comfy & spotless.
All the staff from receptionist to restaurant & bar staff were friendly & welcoming,
Food was delicious & plentiful.

Partner

10/10

Exceptional

10 Apr 2026

Trupti

Rooms clean, pool good size and not overcrowded. Staff all pleasant and helpful

Family_with_children

6/10

Pleasant

09 Apr 2026

Maxine

Children under 12 no longer eat free only under 10.

4/10

Poor

08 Apr 2026

Nilkrishan

Hotel was fine just kids screaming and running around at 1 in the morning then a very loud domestic between a couple in the early hours. Not the hotel's fault just awful guests.

Partner

10/10

Exceptional

05 Apr 2026

Nicolle

Breakfast was decent, room was very comfortable and lovely and clean. Unfortunately there was a bit of guest noise due to a wedding being on, but it wasnt horrendous, am just a light sleeper. Lifts are a little slow to open doors.

Friends_and_family Family

8/10

Excellent

04 Apr 2026

Amardeep

Our stay was great, check in process was quick. Staff in the restaurant/ bar were very attentive and super helpful. The only not so good thing about our stay was that the bed was too firm and both my husband had a mediocre nights sleep. Everything else was great!

Family_with_children

10/10

Exceptional

28 Mar 2026

Adriana

The room was cosy and the staff made two swans and put petals around the bed.
So kind and it was lovely the spa.
I have used the gym and spa many times as a member until I moved.
First time staying though and loved it we did.

Partner

10/10

Exceptional

28 Mar 2026

Samantha

Great experience here. Room was amazing, dinner was lovely and the breakfast was stunning. All the staff was friendly and helpful. Would definitely stay again.

Partner

10/10

Exceptional

23 Mar 2026

Albert

Staff was great looking forward to my next visit

10/10

Exceptional

19 Mar 2026

Duncan

Great location. Modern rooms and bar/restuarant. Very helpful staff at reception on check in & check out. Friendly staff in the Bar for dinner. Well equipped Gym with Peloton bikes too. Will stay again.

Business

8/10

Excellent

18 Mar 2026

Colin

Freshly decorated hotel. Staff were excellent. We upgraded to a suit and there were some issues. The bathroom door did not close and the room was very empty. Bed, TV and a dressing table. Very little furniture (only bed in bedroom, no chair or table), room was huge and the bedside tables where 12\" by 7\" so hardly enough for a glass of water (which we had to get from bar as none in room). The lounge was also very short of furniture and no had no pictures of any comfort features. Designed for quick and easy cleaning - not for customer comfort. Definitely not a home away from home feeling. Would stay again just remember it's minimalist everywhere.

Partner

8/10

Excellent

17 Mar 2026

Ashley

Lovely stay and staff, the only let down was the spa didn’t feel as relaxing and a little awkward.

Self

10/10

Exceptional

10 Mar 2026

Adewale

Good hospitality and perfect service

8/10

Excellent

06 Mar 2026

Alex

.

10/10

Exceptional

02 Mar 2026

david

The room was of a very high standard

Partner

10/10

Exceptional

27 Feb 2026

Nigel

Great stay the the whole team I spoke to were great thank you

10/10

Exceptional

23 Feb 2026

Matthew De

Nice hotel, perfect for my stay and had a Tesla charge point opposite the car park.

Business Self

2/10

Poor

23 Feb 2026

Sam

Rude staff horrible room smelly bedding

10/10

Exceptional

23 Feb 2026

Nisha

Everything good. Staff and the hotel were wonderful. Only downside was the allowance of to use their mobile phones in the swimming pool area and changing rooms. It was half term and the kids being allowed in the hot tub also was not right. . Allowing mobile phones in that area is not right at all

Partner

8/10

Excellent

18 Feb 2026

Tony

Nice hotel, liked the welcome cookie. Parking was a bit sparse and found it odd that I was out in a disabled room when this was not requested or required. I would have thought that a disabled room should be left available for those that may require it, and I certainly should have been told I have been allocated this room beforehand. Otherwise all good though.

Business

10/10

Exceptional

16 Feb 2026

Esther

The room was spacious, clean and comfortable
The staff were ki

Leisure Family_with_children

10/10

Exceptional

15 Feb 2026

EDWARD

Very nice, neat and spacious room

6/10

Pleasant

14 Feb 2026

Magda

Stayed in the “suite” room is nice and spacious. But the couches were so stained and dirty. The towels were all frizzled out on the edges hanging like strings from them. Not impressed as a 4star rated hotel with cleanliness. Breakfast was below average. Only saw people afterwards ordering omelettes. We were never made aware that was an option.

Business Partner

4/10

Poor

13 Feb 2026

Richard

Room had No Air conditioning- Shower was broken and I would not use the Pool facilities - Read reviews before booking this place

Leisure Self

10/10

Exceptional

29 Jan 2026

David

Great location slept well

8/10

Excellent

27 Jan 2026

G

Yes to all

Leisure

10/10

Exceptional

25 Jan 2026

Donna

Great service, lovely big comfortable beds.

Leisure Family

6/10

Pleasant

24 Jan 2026

Dorota

The room was comfortable, clean and spacious. Staff

8/10

Excellent

19 Jan 2026

Roger

Room was excellent however he bar food menu was very limited the restaurant was closed (On a Friday Evening). The breakfast was ok but a bit limited also.

Partner

10/10

Exceptional

18 Jan 2026

Lindsey

Staff very welcoming on arrival, offer of which floor would suit us
Room was clean and spacious, a few areas looking a bit worn eg hallway, pool changing rooms
Room was soundproof and didn’t hear traffic from motorway
Breakfast good, just average, but lots of options
Pool was lovely and warm
Overall a comfortable stay

Leisure Family

10/10

Exceptional

11 Jan 2026

Oluwole

comfortable room, spacious

Self

10/10

Exceptional

06 Jan 2026

Selasie

The breakfast was good abd room temperature was just right

Leisure Family

10/10

Exceptional

03 Jan 2026

MERCY

Room big and very clean. All nees met.

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Geoffrey

Was a perfect family holiday

Friends_and_family Family

6/10

Pleasant

30 Dec 2025

Marney

Room was fine, comfortable beds! Added bonus having a pool, sauna and steam room. Shame about the breakfast. Not much variety and cheap sausages.

Friends_and_family Family

6/10

Pleasant

27 Dec 2025

Anoushca

The room was clean and spacious and had everything needed. Breakfast fantastic, what was meant to be hot was hot. The granola was amazing!
The pool and jacuzzi look dirty, may just need a refurb.

Leisure Family

10/10

Exceptional

26 Dec 2025

Sarah

Great rooms and service even over the Christmas period when you expect less staff to be working

10/10

Exceptional

24 Dec 2025

Maruta

Great hotel, great room, on arrival upgrade, nice Christmas decorations 😊

10/10

Exceptional

17 Dec 2025

Sihle

Very good

4/10

Poor

11 Dec 2025

Chris

I have stayed at many Hilton’s but my experience at this one was really poor.

I was disappointed by the staff when I tried to order room service and was told it was not available. I made the journey back to the front desk asking for some ice. I was told they cannot get it for me and I should go to the bar. The same bar they are hosting a Christmas party at. The place looked like a carnival street party, no class. 2/3 members of staff vs a small bar space. trying to serve disorganised drunks with no manners or decorum. People pushing in. I had to wait 15 mins for ice?? What a joke.

To top it off. One idiot next door has his alarm going off at very early hours, probs left the room and it went on for 45 mins despite me messaging the manager to sort it out. She didn’t even reply.

Only saving grace is the rooms were up to double tree standards. Staff definitely were not.

4/10

Poor

08 Dec 2025

Jason

My wife left her ring in the room, but the way she has been treated about it hasn't been at all helpful. It's not worth a lot, but it's sentimental to her.

I get that their

8/10

Excellent

06 Dec 2025

Kyle

Great size room's, staff were very helpful

Friends_and_family Family

8/10

Excellent

04 Dec 2025

Aji

Good

8/10

Excellent

30 Nov 2025

Jonathan

The welcome cookies were a nice touch and the reception staff were attentive and polite. One or two of the main bar staff were a little abrupt, but the bar and waiting staff for our private function were great.

Partner

10/10

Exceptional

24 Nov 2025

Debs

The Staff were very courteous and helpful. The room was spotless, comfortable and spacious.

Partner

10/10

Exceptional

23 Nov 2025

Dean

The hotel was great ,clean and tidy, hotel staff very welcoming, went above and beyond for our stay

Friends_and_family Family

10/10

Exceptional

23 Nov 2025

manasa

Lovely room and spacious

Partner

6/10

Pleasant

22 Nov 2025

Claire

We arrived to find that our reservation had not been amended as promised following my contact with Hotels.com on Tuesday. On arrival, the hotel staff could not locate our booking, and it took 15 minutes—plus me producing a receipt—to confirm it, after we had already driven an hour to get there.
The suite we had been assured was still available was, in fact, no longer offered, and we were downgraded. As an apology, the hotel provided complimentary breakfast and two bottles of Coca-Cola.
I cannot fault the young lady at reception, who did her best to help and was apologetic throughout. However, the room itself raised concerns. The window on the fifth floor was broken, with the handle practically hanging off, leaving it unsecured—a clear safety risk. Additionally, the room lacked basic amenities: no coffee sachets, only two glasses with no mugs for tea or coffee, and no bottled water provided.
Overall, while the staff member was courteous and tried to resolve matters, the experience was disappointing and fell short of the standards expected, both in terms of reservation management and room safety.

Partner

8/10

Excellent

16 Nov 2025

Trish Mazvangu

Clean room, staff very helpful, air conditioning and room view brilliant, room size amazing walks are found proof thought we were the only ones in the hotel location very convenient. Gym👌

Partner

10/10

Exceptional

14 Nov 2025

Robert

Lovely staff, really nice rooms apart from the windows, which wouldn’t open

Business

10/10

Exceptional

11 Nov 2025

Oluwanifemi

The room was well maintained.

10/10

Exceptional

04 Nov 2025

Harry

Great

10/10

Exceptional

02 Nov 2025

Iancu

Everything was just perfect

Friends_and_family Family

10/10

Exceptional

02 Nov 2025

Michael

Good room, modern quite despite being near motorway. We’ll appointed

Leisure Family_with_children

10/10

Exceptional

24 Oct 2025

Rebecca

Room was great, clean and spacious. Plenty of tea and coffee! Always a bonus! Loved the complimentary water and cookie on arrival too- lovely touch!

Leisure Partner

6/10

Pleasant

23 Oct 2025

Ali

Beds were very uncomfortable. We requested an extra mattress topper and staff was helpful. Breakfast was average. No coffee machine in room, apparently only certain suites get coffee machines and our suite did not. We requested one but was told no. The elevators were small and old, a bit rickety. The staff were nice and helpful but for the price we were not impressed. Would not stay again.

Leisure Partner

10/10

Exceptional

20 Oct 2025

Jerome

Good

8/10

Excellent

19 Oct 2025

Takura Austin

Great location & hotel

6/10

Pleasant

09 Oct 2025

James

Expensive and Poor quality Food. A chicken burger and a pint of fizzy drink to the room = £40, Additional cost for Parking beside a Motorway this is not a City Centre, charge non overnight guests if you need to but if your staying overnight you shouldn’t pay to park in this type of location. Despite being early down for Breakfast hot food option was only just slightly warmer than cold. Even the Coffee from the machine was only warm. Fruit juice watered down to nothing etc…

Business Self

10/10

Exceptional

21 Sep 2025

Isaac

Great experience and pleasant staff

Brilliant experience at the double tree in Dartford, staff were pleasant, hotel is in great condition and was super comfortable, I would definitely book to go again. The afternoon tea was lovely, my family enjoyed and the bar staff serving were very attentive to our needs. The in house restaurant was such pleasure to be in.

Friends_and_family Family

10/10

Exceptional

14 Sep 2025

Kiana

Service

Amazing hotel. Staff are friendly and nice

Partner

8/10

Excellent

14 Sep 2025

Elschen

A little disappointed …due to delayed check in

Other than having to wait for 45 minutes longer than our check in time our stay was perfect . We were given a complimentary coffee but we were a little disappointed that our room wasn’t ready when we checked in as we were going out early evening.

4/10

Poor

06 Sep 2025

Jodie

We went in the hotel room it was we had dirty towels

We woke up and decided to go to the spa / swimming place to go and relax their was swimming lesson going on with young children and baby they was scream loads adults in and out didn’t say that on the description when I booked it, I wasn’t very pleased as I’ve already just booked a premier in as book the Hilton Hotel specially for the swimming pool and spa wellness and it wasn’t very good very expensive for one night very loud

Leisure Partner