Name: Orsett Hall Hotel
Address: Prince Charles Avenue, Grays, RM16 3HS, GB

10/10

Exceptional

03 Mar 2026

Richard

.

Self

6/10

Pleasant

25 Feb 2026

Julie

Neither my television or my room phone were working. They were sorted out for me then, on my third night I was informed that neither of the restaurants were open at all!!! I had been with relative’s until then, luckily….i should have been told in booking, I was informed that if I’d come the weekend after they would have been open. Not much help when I live well over 200 miles away! I won’t be going back.

Self

6/10

Pleasant

25 Jan 2026

Mark

Room a bit tired.

Leisure Friends

10/10

Exceptional

17 Jan 2026

Linda

What a wonderful place! A beautiful room, huge! Great restaurant and service. 15 minutes from the Tilbury Docks. Highly recommend!

Friends_and_family Family

6/10

Pleasant

13 Jan 2026

Lee

We booked the Orsett Hall as was travelling from Norfolk to visit family over the Xmas period. Very disappointed to find out that we was staying in an Annexe around the back of the hotel and not in the main building and in an Attic. Booked this hotel being a stately hotel and very disappointed to say the least.

Partner

10/10

Exceptional

10 Jan 2026

Faye

Large room with large bathroom, sofa, tv, no mini fridge thou. No working plug socket near dressing table, overall lovely room.

Partner

2/10

Poor

05 Jan 2026

Lee

Shower didn’t work in the room

6/10

Pleasant

12 Dec 2025

Robert

Bed not great and pillows too hard.
Room was clean, but was basic compared to the pictures.
Limited choice in the bar for draught beer.

Business

10/10

Exceptional

02 Dec 2025

Richard

Stayed several times now and they are consistently excellent at everything

Business

10/10

Exceptional

28 Nov 2025

Nikki

Stayed here at least 10 times now. It’s simply my favourite hotel in the area, lovely grounds, helpful staff, nice bar/restaurant. It’s just a really good hotel.

Business

10/10

Exceptional

28 Nov 2025

neil

Friendly staff and clean

Leisure Partner

10/10

Exceptional

26 Nov 2025

Richard

Business

8/10

Excellent

16 Nov 2025

Verity

Room was clean as was the bathroom. Room was miles away from the main entrance. Restaurant was good, at a good price.

Business Partner

10/10

Exceptional

14 Nov 2025

simon

A beautiful hotel with lovely staff couldn’t ask for more

10/10

Exceptional

07 Nov 2025

Lewis

Stayed several times now. My go to pace when I’m in the area.

Business

8/10

Excellent

03 Nov 2025

David

Helpful friendly staff

Business

10/10

Exceptional

02 Nov 2025

Daniel

Fantastic stay didn't have breakfast but looked amazing love this place staff fantastic bar staff fantastic

Leisure Partner

10/10

Exceptional

21 Oct 2025

Terry

Room good. Nice lighting. Unusual.
Spacious plenty parking.
Friendly but professional staff.
Reasonable prices in bar for food and drinks.
Food in eve reasonable.
Good breakfast. Coffee good.
Bed comfy.
Gym rubbish but equipment they got in there I use and it works ok. Never seen a rower that had been in the bottom of the sea. My gloves were rusty when I got off the rower😆
So yes, a good hotel. It always surprises me how many hotels get the above wrong.
One other thing to mention. The spa should be free to use for hotel guests, definitely. A £10 charge per hour is not really acceptable.
I would stay there again without doubt.

Business Self

10/10

Exceptional

11 Oct 2025

John

This was our 3rd stay at the Orsett Hall Hotel we have never been disappointed. We booked a couples spa package, that included afternoon tea.massage, and then relaxing in the steam room jacuzzi and pool.
Our suite was so nice clean spacious with a four poster bed. We will be coming back for a 4th visit.

Leisure Partner

10/10

Exceptional

02 Oct 2025

Nikki

Lovely Hotel

Wonderful staff, very accommodating and nice restaurants. Location was great for access. Gym is on the small side, but adequate facilities. In room AC didn't go below 19 degrees, so room was a warm. However still a great place to stay.

Business

10/10

Exceptional

29 Sep 2025

tracey

Our stay was wonderful. The restaurant staff were amazing and the meal was fabulous. All staff were really welcoming. I do not think paying guests should pay to use the spa facilities however.

Partner

4/10

Poor

23 Sep 2025

Merlene

The rooms are old furniture held together by a rope. Carpets were dirty. Pillows were hard and so was the bed. The room for breakfast was filthy. I.e the table and chairs. The only thing that was move and clean was the bathroom. The entire hotel needs to be redone,

Leisure

10/10

Exceptional

19 Sep 2025

Bhavesh

Wonderful hotel and friendly staff. Really enjoyed my stay at this Hotel. The breakfast was delicious and it wasn’t the usual buffett, they seat you down and there is breakfast menu, place the order and they make it fresh which was a wonderful experience. I would definitely stay at this hotel next time. Thank you for making my stay a wonderful experience

8/10

Excellent

07 Sep 2025

STEPHANIE

We stayed for a wedding which was wonderful. We booked an executive double which was huge, although my parents had the same category of room and it was much smaller, and had views of the gardens. The grounds are lovely, staff polite and dairy intolerance was well catered for. Two choices of places to eat and food selection of food. Breakfast was pricey at £16 each though. Especially if you only eat cereal! Would stay again though.

10/10

Exceptional

05 Sep 2025

Rishiyan

Had a great stay!

Leisure Family_with_children

8/10

Excellent

31 Aug 2025

JACQUELINE

Convenient location, free parking.

Leisure Family

10/10

Exceptional

27 Aug 2025

Kimberleen

Picturesque and Relaxing Stay

The hotel is so beautiful and all the grounds well kept. It was so relaxing and picturesque.
Our room was very nice, clean and well organised.
Breakfast was tasty and absolutely fresh.
The staff were all helpful, friendly and welcoming.
Thank you Orsett Hall for a lovely stay I will definitely be staying with you guys again!

Friends_and_family Family

2/10

Poor

24 Aug 2025

John

DON'T BOTHER GIVING REQUESTS, THEY WILL BE IGNORED

I booked 2 rooms, one for ourselves and 1 for my friends. I booked well in advance to ensure we got what we wanted. I entered a request for an accessible room due to my limited mobility. They ignored this request and put me in a room a long walk away from reception in a completely different building. I asked when booking in if our 2 rooms could be close to us and was assured they would be. That again was ignored and the other room was on a different floor altogether. Furthermore despite the fact they were aware of my limited capabilities, they gave us a room with a bath only, which i could not get in and out of so could not use. Very disappointed and would not rec omend to anyone.

Friends_and_family Friends

8/10

Excellent

15 Aug 2025

Raymond

Lovely Stay

Lovely stay.

Partner

8/10

Excellent

14 Aug 2025

tracy

Very nice

This hotel is a little gem - the room we were in was a little tired but very clean and everything else was great

Business Partner

2/10

Poor

26 Jul 2025

Ahmed

No customer complaint caring neither hotel image.

I have booked this hotel for me and my wife as were at a wedding close by and we are based in north of England.
We checked in and all good. At 12:30 AM called reception to report the loud noise of people having sex and chatting very loud from the room next to us.
The personnel at the reception mentioned that will do something about it.
As the noise didn’t stop at all tried to phone reception again and the noise have not stopped at all and no answer from reception.
This is terrible attitude from the staff member that don’t care about either the customer complaint and also the image of the hotel instead of being a high rating hotel now it will be advertised for the image that it has given us during our stay.
I travel every week for business purposes so do lots of my colleague and we are a team of 121 people, just a start everyone of those 121 knows for sure to avoid this hotel.
I travel every week for business purpose and every week in a different country/hotel and can reassure you never had such a bad attitude of customer caring.

Business Partner

10/10

Exceptional

20 Jul 2025

Charlotte

Romantic weekend

We stayed in one of the suites. It was a
Lovely quiet romantic weekend

Partner

8/10

Excellent

18 Jul 2025

David

Positive help and constructive criticism

Spot staining on carpets in room clearly careless from other guests but cleaners could do more ,large gap under main door to room 30 could do with strip also shower controls in bathroom looks like bits missing eg,chrome covers etc ,wardrobe in room simply needs hand handy man to cut 2 inches off bottom and push up to wall under electricity box ,if all these small jobs are done in room 30 will be perfect ,my past job was quality controls in 5 star hotels so I can spot minor irritations easily and advise on all your rooms if you want any help regards Dave

Partner

10/10

Exceptional

17 Jul 2025

Lewis

Perfect as always

I travel to London a few times a month and this is always my go to hotel.

Business

10/10

Exceptional

13 Jul 2025

Marva

The staff was very friendly and courteous.
Helpful

Business_and_leisure Family

10/10

Exceptional

04 Jul 2025

Lewis

Back again !

Stayed before and always use it when in the area.

Business

8/10

Excellent

28 Jun 2025

Gillian

Beautiful hotel, very spacious, lovely staff.
Only negative comment, there is a £10 an hour charge to use the pool area! No wonder it was empty.

Leisure Family

10/10

Exceptional

24 Jun 2025

Lewis

Best yet !!

Friendly staff, superb surroundings with an easy to get to location. Excellent rooms with comfy beds and a superbly cooked breakfast. 11/10 well done 👍

Business

8/10

Excellent

14 Jun 2025

Philip

Nice stay,

Business Self

10/10

Exceptional

13 Jun 2025

Verified traveler

Great Hotel

I’ve used this hotel now on several business trips, good for parking. It’s a great place, lovely grounds, nice staff, good restaurants. Also has a small gym on site - which is ok. I’d definitely stay again, for me, its better than most other accommodation in the area.

Business

10/10

Exceptional

10 Jun 2025

Wayne

Superb!

Superb venue, for a relaxing break. Superb sleep, superb service, superb food. What more do you need.

Partner

10/10

Exceptional

06 Jun 2025

Verified traveler

We had a lovely 2 night stay at Orsett Hall. The grounds are lovely with an array of wild birds including green parakeets. The food was good with very generous portions. The room was clean. Bathroom was clean just had some sealant peeling off bottom of the bath. The bed was a bit too hard for me.
We used the swimming pool, sauna and steam room. We were the only ones using the pool so it was fine but it isn't that big so would have felt crowded if anyone else was in there. I did notice that some of the tiles around exposed edge needed cleaning.
The staff were all lovely and very polite and helpful.

Partner

10/10

Exceptional

03 Jun 2025

Shell

Great stay and staff were wonderful

Business

10/10

Exceptional

03 Jun 2025

Karen

I enjoyed my experience at the Orsett Hotel I was there for a family wedding the room was clean and a nice size. The reception staff was friendly and helpful by getting me soya milk for my tea both in my room and in the restaurant. The hotel also held luggage after checking out.
My only gripe was the deposit they had to take for my room I wasn't going to get any incidentals as I didn't need any and when I asked if I could use the deposit towards a late checkout they said I can't be used for it I would consider it an incidental.

10/10

Exceptional

29 May 2025

Tarlochan

It was lovely stay and beautiful all around. Will come again. Thanks

Partner

8/10

Excellent

27 May 2025

John

I've been a regular business traveller at Orsett for the past 18 months. I think it offers very good quality and value for money, certainly when compared to the somewhat tired Premier Inn properties around Basildon that are generally more expensive.

One area I've been less impressed with is the \"buffet breakfast experiment\" which has recently been introduced on certain days. It has a noticeable impact on the quality of the hot breakfast items, compared to the normal table services, so not a good idea in my opinion.

Business Self

10/10

Exceptional

19 May 2025

Alan

Lovely venue and gardens. Breakfast was a bit of a shame. They had run out of most items in the buffet and we had to wait for a table. They should also have proper hot water for drinks and not flasks.
Overall it was a very pleasant stay with lovely rooms.

Leisure

10/10

Exceptional

09 May 2025

Martin

Great Hotel

Very nice comfortable room (room 57), very spacious, comfortable bed, and nicely designed bathroom. Parking was easy and convenient. Breakfast was lovely and the service was excellent. My only slight criticism was the bright green light on all night in the room which was distracting.

Business

10/10

Exceptional

01 May 2025

James

Cleanliness , hotel had a lot of character . Staff were very friendly and professional .

Leisure Partner

6/10

Pleasant

30 Apr 2025

Patrick

The building is grand however we were in a different building

We were early we arrived at midday the room was ready but we were charged £30 early check in

It was nice stay

Partner

8/10

Excellent

14 Apr 2025

Stephen

We had a good time at this hotel but my only complain is the TV in the rooms needs upgrading to smart TVs.

Leisure Partner

4/10

Poor

13 Apr 2025

Philip

Paid for an executive room, bed was terrible, AKA Hostel quality, the primary reason of staying is the bed, to sleep, double but 2 singles zipped together, but that poor was like a wall in the middle, dosed in like fabreeze, overpowering , had to sleep on a towel to dull the pillow smell.
Complaint at checkout just wasn’t dealt with at all.

Business Self

10/10

Exceptional

13 Apr 2025

Ilyas

Lovely place

Partner

8/10

Excellent

30 Mar 2025

Andrew

Property looking a bit tired. Restaurant looking dated. Dinner and breakfast were very good.

Leisure Partner

10/10

Exceptional

29 Mar 2025

Adriana

Our Anniversary

The staff are kind and we really enjoyed our stay.
The spa staff were great and totally a break that we needed and we will be coming again

Partner

10/10

Exceptional

28 Mar 2025

Adriana

Our Anniversary

The staff are lovely and my husband and I were so comfortable celebrating our seventh Anniversary.
We will be coming again and for longer.

Partner

10/10

Exceptional

16 Mar 2025

Steven

A very nice hotel indeed which I would imagine because of the size of the grounds it would be even better in the summer months
Great food and friendly staff
Highly recommended

Leisure Partner

10/10

Exceptional

11 Mar 2025

DEREK

Business Trip

Business stop over
Restaurant was TOP TOP NOTCH
Brilliant food
Excellent hotel
10/10

Business

8/10

Excellent

06 Mar 2025

Matthew

Room and surroundings were fine apart from lift noise

Leisure Partner

8/10

Excellent

03 Mar 2025

Philip

Nice stay

10/10

Exceptional

02 Mar 2025

Julian

Great hotel, but simplifiy check in

Great stay, lovely hotel, friendly staff. But checking in is a pain, needs to be simplified. After driving all day had to input everything except my shoe size, which took ages.

Business

10/10

Exceptional

08 Feb 2025

Verified traveler

Beautiful

Beautiful place to stay. Price was good too.

Business

10/10

Exceptional

24 Jan 2025

Annette

Beautiful place to stay. Friendly helpful staff, lovely room, lovely food

Leisure Partner

10/10

Exceptional

19 Jan 2025

Michelle

spa and stay

room was extremely clean and very quiet just what we wanted

Friends_and_family Friends

8/10

Excellent

08 Jan 2025

Angela

The hotel is situated in a quiet location and hosted within a Large Manor House on very well kept grounds. The price of the room was not much more thank a premier inn which is why I booked the venue. The only reason I have not provided a top score is that the pillows on the bed were uncomfortable and the walls are thin. I could hear my neighbours tv and speaking until 12 midnight which wasn’t great. Also the bar was quite a distance from the main hotel and based in a newer section right at the back.

Leisure Partner

2/10

Poor

02 Jan 2025

Matthew

The property is very nice and beautiful.
But we only book for the spa, and we get to the hotel we were told that the spa is closed for new years day which was a disappointment for us , because it was our anniversary and we was looking forward to it .

Leisure Partner

4/10

Poor

27 Dec 2024

D J

Orsett hall 4 star hotel.

On arrival the night receptionist greeted us by putting out the cigarette he was smoking by the reception door. Then could not find our booking as it had not been printed out.
When asked about our car we informed him it was in a ‘disabled bay’. We were allocated our room number 56 given the keys and told to follow the signs. Little did I know it was going to be a route march to the other end of the hotel up and down lots of stairs. Not good if you are disabled although there are lifts if you look for them. The room was reasonably clean but not as any of the advertised ones on the website. It had restricted head height with chairs underneath. The bed mattress was old lumpy and had springs “digging in’. The pillows were lumpy. The fitted wardrobe was dangerously loose and fell forward when you opened the door. The bed side lamp only turned off via the plug behind the bed side unit. The shower was cold the toilet was running water all the time. And the bathroom light fan was noisy & ran for twenty mins every time the door opened with no ‘night switch’ and had a light was hanging from the ceiling. The receptionist when we pointed out the problems was polite stating that she would inform her manager and that they would be in touch. (Still waiting at time of writing this.)

Partner

6/10

Pleasant

26 Dec 2024

Verified traveler

Amazing staff but hell is other guests

We stayed for the Christmas period while visiting family in London. The hotel was easy to find and the grounds were lovely. Unfortunately our trip was ruined slightly by an extremely noisy room next to ours. The staff were incredibly understanding and moved us to another room without question. However you can still clearly hear other rooms, so if you are sensitive to noise keep that in mind.

Friends_and_family Family

8/10

Excellent

21 Dec 2024

Sunny

We were allocated a loft room which was below our expectation compared with what we saw on the website when making the booking, and previous positive experience of the hotel. They need to maintain their standards for all customers without exception. The menu options available very critical as well. But generally exceptional.

Leisure Friends

4/10

Poor

18 Dec 2024

Ray

Reception staff were not helpful when we booked In.Air conditioning was not working needed filter changed we had to move to another room.Overall disappointing booked for February but have cancelled.

Leisure Partner

10/10

Exceptional

11 Dec 2024

asad

.

Leisure

4/10

Poor

03 Dec 2024

Anjali

Stayed for 2 nights. Room was lovely and comfortable. Unfortunately the functions we attended were in rooms which were far too cold. Despite dressing up for the occasions virtually all had to keep coats or jumpers on. A shame! We are still recovering from colds.
Breakfast in the Garden Brasserie again, the room was cold. Asked for a poached egg, this was not possible. Would expect a request to be met after paying £16 for the breakfast. Very disappointed!

Leisure Friends

6/10

Pleasant

07 Nov 2024

marcus

Stayed overnight on business. Had booked on Expedia as saw property had pool, sauna. On arrival was informed that it's £10 per hour, per person to use the leisure facilities! Won't be booking again on this basis, as it had not been advertised as such on Expedia. Breakfast was good and staff nice.

Business Self

8/10

Excellent

07 Nov 2024

Oluremi

Was close to event

Leisure Family

10/10

Exceptional

05 Nov 2024

Davina

At first I couldn’t find a way out to road. No sign ‘Exit’ enable me to drive out easily especially when it was dark.
It was almost impossible to close the blind in bathroom. I couldn’t dare to stand in bath naked in front of window where residents or staff could see me. I just managed to reach blind cord using my finger tips as the the cord was 2/3rd way up the window in Room 5. Short people, like my partner, couldn’t reach it at all unless he climbed onto window sill - no way as he was 85 years old. Blind should be left diwn at our arrival.
Bathroom apart from blind was good but poor designed and not good for safety as there was no grab handle in bath area. My partner again couldn’t use bath/shower as due to his age he has poor balance. I found it uncomfortable to use the shower as my face had to be close to wall at bath end because the shower head was too short to wall so I was unable to relax under the shower due to curved bath end.
Apart from these problems our stay was enjoyable. Staff were so lovely with very good attitude to Deaf people like us. We enjoyed the stay.

Partner

8/10

Excellent

02 Nov 2024

Verified traveler

The hotel was nice and clean with good rooms and facilities.
I cannot understand why you have to pay £50 per night as a holding deposit for your room. The hotel could be like every other hotel and take a ‘swipe’ of you me card and charge anything directly to that. Now, I am £200 out of pocket (for up to 2 weeks according to the staff) until the hotel decides to return this money to me. Completely unnecessary.
Also, although almost ever member of staff was friendly, polite and professional, one staff member in the brasserie was very different in their approach and not to the same high standard as the others

Business

10/10

Exceptional

26 Oct 2024

Daniel

Fantastic hotel room was lovely staff great will definitely be back

Leisure Partner

6/10

Pleasant

16 Oct 2024

Gurpreet

AVOID ROOM 12A

Got given room 12a. Very noisy heating pipes by the headboard. Knocking noise from the pipes every minute or so. Reading through some reviews this problem has been going on for a while but the hotel is still giving this room to guests. After complaining they did change my room but never should have been given this room as there has been complaints about this in the past. Otherwise the hotel is nice enough. Staff friendly enough.

Business

10/10

Exceptional

13 Oct 2024

ANDREW

Overall, I really appreciated my stay at Orsett Hall Hotel.I was in the Sartoria building above the cafe - which meant that I wasn’t disturbed by any wedding events. There was a bit of a distance between my room and the car park so I made several trips to move my stuff up to where I needed.

The room was very good - clean and with one or two nice touches, the bed was clean and good, there was a nice TV with Netflix, and a nicely fitted bathroom.

Upon reading the ‘Guest Welcome Info’ it became clear that the estate has a great 300 year local Orsett village heritage, which includes accommodating King George VI and Elizabeth (the late Queen’s) Mother.

The grumbles - the skylight in my room, intended to offer choices for daylight and ventilation was damaged and allowed some cold air and traffic noise in to the room at night while you were sleeping. I did tell reception and members of staff but it was never sorted out. Also the motion-activated lights in the bathroom tended to plunge the guest in to darkness when you didn’t need it to….as I mentioned - minor things only.

Would I stay again in future? Yes, definitely. The staff overall were nice, the grounds and Hotel itself are amazing, and safely surveilled, a

8/10

Excellent

03 Oct 2024

Verified traveler

Excellent food, outstanding service. Impressive exterior and lobby.

Stayed 1 night in October 2024. Only downside was room was very cold and didn't heat well, and water in bathroom was not hot in the evening.

However, would recommend; good quality at reasonable price.

Business Self

8/10

Excellent

27 Sep 2024

Vanessa

I used to live in Orsett and knew the old Orsett Hall. I like how the rebuild has remained faithful to the original. As the new hotel it is clean and reasonably comfortable, with nice sized rooms and two dining options. The grounds are nicely laid out and pleasant to walk in, and it is fairly quiet, except for when there’s a wedding, though the noise did not go on too late. It is unfortunate that the bath/shower combinations are so deep, as that makes it a little dangerous for the short and less mobile to get in and out. The pillows could be plumper. Also a more comfortable armchair and a mini fridge would have been nice in this four star hotel. However, I would still recommend it for a few days stay.

Leisure Self

2/10

Poor

13 Sep 2024

Verified traveler

No advance warning of noisy party - very unhappy.

I am a regular visitor to Orsett Hall Hotel. This is the worst experience by a mile. I was placed in an upstairs room very close to a function room. I arrived around 4pm and the car park/reception/ foyer was full of people attending a wedding. The wedding had very loud music until 23:30 that evening, followed by people being very merry until nearly 1am in the morning. I had complained around 22:30 and the duty manager came to my room to explain that there was nothing he could do, and tried to fob be off with some made up story about the noise being below the upper decibel level so was ok!?! I work as an H&S professional, so I informed him to stop making up drivel and sort the problem. The hotel phoned me and emailed me prior to my visit to ask if I was still checking in (which is their normal procedure), and at no point did anybody explain to me that a large wedding party would be going on that night. There are plenty of hotels in the area that I would have gone to. Poor by the hotel on all fronts Im afraid.

Business

10/10

Exceptional

03 Sep 2024

Suzanne

Nice rooms good dining options

Leisure Self

6/10

Pleasant

28 Aug 2024

Verified traveler

Not the best but not the worst!

We booked 2 rooms as we were attending a family wedding nearby. Our room (12a) was dark with a small window, but the bed was comfortable. After unpacking we went out so didn’t notice the issues to come.

We got back late & went to bed. It’s an old building so the windows can’t be opened which is understandable. Halfway through the night woke up very hot as the aircon had failed. The rest of the night was restless as the aircon kept failing with a fault code so the room was hot and stuffy. Also behind the headboard there was an intermittent knocking throughout the night with different levels of noise & duration. As my wife is a very light sleeper this interrupted her sleep.

In the morning reported it to reception & was told it would be looked. Later we returned to the room & noticed that the noise was still there & the aircon failed with a fault code. We rang reception & the Duty Manager came & we moved rooms. The DM was very apologetic, I appreciate that things can go wrong but its how it is dealt with that counts.

I was very disappointed when the DM said that it was noisy pipes & a plumber was due tomorrow & that it had been like it for a couple of weeks & there had been complaints!

So they had complaints & it had been like it for a couple of weeks, & they still thought it was ok to put us in the room? That is disappointing & we should never have been put in that position.

Overall it was ok, not the best but not the worst. Would I recommend / return to Orsett Hall? No

Friends_and_family Family

10/10

Exceptional

25 Aug 2024

asad

The Barnard suite was above and beyond my expectations

Leisure Partner

8/10

Excellent

22 Aug 2024

Carmel

Easy parking. Hotel was clean.

6/10

Pleasant

18 Aug 2024

marcella

Weekend stay

The location is nice, lovely for weddings. Staff were friendly. Unfortunataly our room didnt meet our expectations, many cracks in the walls, some lights broken, bed wasnt too comfortable.

The breakfast area is really lovely and it wasnt too bad overall. However, on Saturdays coffee cost extra money and on sunday its buffet style. This wasnt indicated prior to our stay or at the hotel.

We tried food at the cafe and it was pretty good.

Partner

8/10

Excellent

17 Aug 2024

Lee

All good

Leisure Partner

4/10

Poor

15 Aug 2024

craig

Hairs in the bath upon arrival

Business

10/10

Exceptional

12 Aug 2024

RON

As there logo states, \"Simply the Best\"

Friends_and_family Family

10/10

Exceptional

07 Aug 2024

Asif

Excellent service

Leisure Partner

4/10

Poor

19 Jul 2024

Essexdamp

Very disappointed took a £50 card deposit.for anything that we charged to the room,
1 week later and they still have not refunded it,
Called them today and they said it should be next week, this is not a holding payment as it was taken from the account, but they tell you when they take the payment it will be refunded when u leave which isnt true

Business Partner

10/10

Exceptional

17 Jul 2024

Richard

Lovely hotel

Lovely hotel

Business

10/10

Exceptional

04 Jul 2024

Leah

Another 5* stay

Lovely room, nice staff, great service and beautiful grounds…what more could you ask for!

Business Self

10/10

Exceptional

04 Jul 2024

Glen

10/10 Would stay time and time again

Excellent service from start to finish, the room was amazing and the evening meal was absolutely fantastic

Business

10/10

Exceptional

30 Jun 2024

Leah

Pleasant stay

A lovely stay! I was in the Sartoria building around the back as there were functions on. The room was clean, spacious and modern!

The spa was closed, which was a shame and weird for a Friday night, and the Sartoria Café needed another member of staff to help; the poor girl on her own was struggling but she was lovely and the food great!

My room had French doors and a large open patio, which were close to other rooms and another guest decided to smoke at 6am, meaning my room stunk of smoke. Not sure if there’s a designated smoking area but I think there should be as it’s too close to other guests to smoke outside the rooms.

I’m back on Monday and I’m looking forward to it! Hoping the spa is open!

Business Self

10/10

Exceptional

28 Jun 2024

Sean

One night stay room was great and breakfast.
Only thing I wasn’t overly happy was they took £100 on my credit card which they had on hold for 7 days after my stay.

Business

6/10

Pleasant

26 Jun 2024

Verified traveler

Upon arrival the receptionist asked me to login to the wifi and check myself in!! That’s just what I needed after a 5 hour journey! Once I had done my part and paid for the room in full and also £50 per night for any charges to the room, she issued the key card.
Room was nice, fresh and clean. Only gripe was that there were only two towels in the bathroom, one hand (hair) and one bath. I’d have expected an extra hand one.
Staff were quite miserable and just performed their role.

Business

10/10

Exceptional

25 Jun 2024

Verified traveler

Lovely grounds and beautiful scenery. Rooms are modern, clean and spacious. Staff are lovely and helpful

Friends_and_family Friends

10/10

Exceptional

26 May 2024

David

Staff very friendly lovely comfortable accommodation great spa facilities with definitely go again