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Holiday Inn Basildon

London · United Kingdom

Cranes Farm Road, Waterfront WalkView location

8.0/10Excellent909 Reviews
Cleanliness8.2/108.2
Service8.4/108.4
Comfort8.0/108.0
Condition7.6/107.6
Location8.2/108.2
Neighborhood7.6/107.6
Value7.0/107.0
Amenities8.0/108.0
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  • Business hotels
  • Sustainability certification

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Holiday Inn Basildon

A welcoming Essex hotel with an open lobby, conference centre and lakeside garden Holiday Inn® Basildon hotel is a 10-minute drive from the M25 and close to Basildon station.

If you’re visiting the City of London or the Docklands on business, direct trains to Fenchurch Street station take only 35 minutes.

You can host meetings, conferences or a wedding at the hotel's Conference Centre, which has space for up to 300 guests in its largest function space and optional catering. Local companies at Southfields Business Park are within a short drive of the hotel.

The surrounding Festival Leisure Park offers dining and entertainment options, including a cinema, nightclubs and a bowling alley. The whole family can enjoy a trip to the Aqua Park located on the lake directly next door.

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At this hotel, you can enjoy a: full English breakfast, lunch and dinner served daily, room service available around the clock, comfortable rooms with a pillow menu to help you get a good night's sleep. The satellite TV and free WiFi will keep everyone entertained.

In summer, you can stretch your legs, enjoy a drink from the bar or host a party in the pretty lakeside garden.

With a stay at Holiday Inn Basildon by IHG in Basildon, you'll be just steps from Festival Wakeboard Park and Festival Leisure Park. This hotel is 2.7 mi (4.3 km) from Eastgate Shopping Centre and 4.1 mi (6.6 km) from Langdon Hills Country Park.

Make yourself at home in one of the 149 air-conditioned rooms featuring flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Conveniences include phones, as well as safes and desks. Featured amenities include complimentary wired internet access, express check-in, and express check-out.

Event facilities at this hotel consist of conference space and 12 meeting rooms. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

Green Key (Foundation for Environmental Education) LGBTQIA+ friendly Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Cashless payment methods are available for all transactions.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards
    • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Fee for full breakfast: approximately GBP 16.95 per person
    • Self parking fee: GBP 12 per day
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    Arabic

    Russian

    Portuguese

    Japanese

    English

    Italian

    French

    Turkish

    Dutch

    Spanish

Nearby attractions

Festival Leisure Park 0.4 km / 0.2 mi
Festival Wakeboard Park 0.4 km / 0.3 mi
Eastgate Shopping Centre 1.7 km / 1.1 mi
Langdon Hills Country Park 6.6 km / 4.1 mi
Norsey Wood Local Nature Reserve 9.3 km / 5.8 mi
Thorndon Country Park 9.9 km / 6.1 mi
Wat Tyler Country Park 10.1 km / 6.3 mi
Delta Force Paintball Billericay 10.4 km / 6.5 mi
Queen's Park 11.2 km / 7 mi
Battlesbridge Antiques and Craft Centre 11.5 km / 7.1 mi
Stock Brook Country Club 11.7 km / 7.3 mi
Hutton Country Park 12.5 km / 7.8 mi
Hanningfield Reservoir 12.6 km / 7.8 mi
Hadleigh Castle Country Park 12.8 km / 8 mi
Essex Wildlife Trust Thameside Nature Discovery Park 13.6 km / 8.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 148
  • Number of floors (main building): 6
  • Single rooms: 103
  • Double rooms: 46
  • Suites
  • hotel
  • American Express
  • Diners Club
  • MasterCard
  • Visa
  • Maestro
  • Wheelchair-accessible
Show 43 more facilities & services
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-out
  • Wired Internet
  • Wi-fi
  • Car hireExtra charge
  • Room service
  • Laundry service
  • Multilingual staff
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities
  • Cloakroom
  • Lift access
  • Shop
  • Garden
  • Terrace
  • Newspapers
  • Luggage roomExtra charge
  • Clothes dryer
  • BBQ facilities
  • Grill/BBQ
  • Towels and bed linenExtra charge
  • BarExtra charge
  • Restaurant
  • Non-smoking area
  • Smoking areaExtra charge
  • Banquet hall
  • Air conditioning in Restaurant
  • Conference room
  • Meeting room: 12
  • Printer
  • Business centre
  • FaxExtra charge
  • Green Key (FEE)
  • Breakfast
  • Set menu dinner
  • Picnic
  • Non-smoking establishmentExtra charge
  • GolfExtra charge
  • TennisExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

HB

Half Board

Usually includes breakfast and one additional meal.

AI

All Inclusive

Meals and selected drinks/services may be included.

RO

Room Only

Accommodation only. Meals are usually not included.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE PREMIUMDOUBLE • PREMIUMDBL.PI

    Photos are not available for this room type.

    Holiday Inn Basildon

    DOUBLE PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D-1

    Photos are not available for this room type.

    Holiday Inn Basildon

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Holiday Inn Basildon

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIUMDOUBLE • PREMIUM • 1 Bedroom • 12 m²DBL.PI-1
    DOUBLE PREMIUMPhoto unavailable3 photos

    Holiday Inn Basildon

    DOUBLE PREMIUM

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    12 m²
    Occupancy
    Guests: 1–4 • Adults: max. 2 • Children: max. 2
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.PI-1

    Room amenities

    • Bathroom

    Facilities with extra charge

    • Wi-fi
    • Hairdryer
    • Wake-up service
    • Extra beds on demand

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST-1

    Photos are not available for this room type.

    Holiday Inn Basildon

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE WITH DOUBLE BEDQUADRUPLE • WITH DOUBLE BEDQUA.DB

    Photos are not available for this room type.

    Holiday Inn Basildon

    QUADRUPLE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 Bedroom • 12 m²DBL.H6
    DOUBLE AccessiblePhoto unavailable3 photos

    Holiday Inn Basildon

    DOUBLE Accessible

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    12 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Room amenities

    • Wi-fi
    • Wheelchair-accessible
    • Hairdryer
    • Bathroom
    • Extra beds on demand

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARD • 1 Bedroom • 12 m²TWN.ST
    TWIN STANDARDPhoto unavailable4 photos

    Holiday Inn Basildon

    TWIN STANDARD

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    12 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Room amenities

    • Bathroom
    • Hairdryer
    • Wi-fi
    • Extra beds on demand

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Holiday Inn Basildon

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room PREMIUMRoom • PREMIUMROO.PI

    Photos are not available for this room type.

    Holiday Inn Basildon

    Room PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Holiday Inn Basildon

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST-1

    Photos are not available for this room type.

    Holiday Inn Basildon

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6-1

    Photos are not available for this room type.

    Holiday Inn Basildon

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH DOUBLE BEDDOUBLE • WITH DOUBLE BED • 1 Bedroom • 12 m²DBL.DB
    DOUBLE WITH DOUBLE BEDPhoto unavailable3 photos

    Holiday Inn Basildon

    DOUBLE WITH DOUBLE BED

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    12 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DB

    Room amenities

    • Bathroom
    • Hairdryer
    • Wi-fi
    • Extra beds on demand

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARD • 1 Bedroom • 16 m²ROO.ST
    Room STANDARDPhoto unavailable5 photos

    Holiday Inn Basildon

    Room STANDARD

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    16 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Room amenities

    • TV
    • Extra beds on demand
    • Wi-fi
    • Individually adjustable air conditioning
    • Tea and coffee making facilities
    • Radio
    • Direct dial telephone
    • Hairdryer
    • Bathroom

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room AccessibleRoom • AccessibleROO.H6

    Photos are not available for this room type.

    Holiday Inn Basildon

    Room Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 12 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable5 photos

    Holiday Inn Basildon

    DOUBLE KING SIZE BED

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    12 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Bathroom
    • Hairdryer
    • Direct dial telephone
    • TV
    • Radio
    • Tea and coffee making facilities
    • Individually adjustable air conditioning
    • Wi-fi
    • Extra beds on demand

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Holiday Inn Basildon

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDS • 1 Bedroom • 12 m²DBL.2D
    DOUBLE TWO DOUBLE BEDSPhoto unavailable3 photos

    Holiday Inn Basildon

    DOUBLE TWO DOUBLE BEDS

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    12 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Room amenities

    • Hairdryer
    • Extra beds on demand
    • Wi-fi
    • Bathroom

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Holiday Inn Basildon

8.0
Excellent
909 Reviews
Cleanliness
8.2 /10
Service
8.4 /10
Comfort
8.0 /10
Condition
7.6 /10
Location
8.2 /10
Neighborhood
7.6 /10
Value
7.0 /10
Amenities
8.0 /10
100 reviews shown
8/10
Excellent
26 Jul 2026
Ian
Good Hotel from Holiday Inns as you would expect from them. However a parking charge of £12.00 a day is in my opinion excessive so will not be staying at this hotel again when visiting Basildon
10/10
Exceptional
25 Jul 2026
Batinul
Stayed at the Holiday Inn Basildon while attending a wedding at Cromwell Manor, which was only about a 10-minute drive away, making it a really convenient location.

The hotel has a large car park, the rooms were clean and comfortable, and the air conditioning was a big plus. Breakfast was decent with a good selection, and all the staff we met were friendly and welcoming.

The only downside was that the corridor had a bit of an unpleasant smell, but thankfully it didn’t affect the room itself. Overall, it was a comfortable stay and I’d happily stay here again.
6/10
Pleasant
23 Jul 2026
Richard
Good hotel just a shame you have to pay £12 for parking
8/10
Excellent
13 Jul 2026
Nadine
Our stay was all good, apart from having to £12 to park the car overnight in their car park? Which I though was odd considering we was paying to stay in hotel...
Partner
10/10
Exceptional
12 Jul 2026
Dare
Very nice. People were very friendly.
Partner
8/10
Excellent
10 Jul 2026
Andy
Very clean and well maintained hotel, excellent dinning & drink options. Easy parking.

Staff are very polite and helpful. I would definitely stay here again 👍
Self
6/10
Pleasant
02 Jul 2026
Julia
I visited during the most recent heatwave. It was 35 degrees outside but the room was well prepared with the air conditioning on full blast which was a relief. I noticed that I didn't have any towels but this was quickly rectified and I was issued a drink voucher as compensation which was a nice touch. The room was mostly clean, the bins were emptied and the carpet looked hoovered. There was a bit of dust here (maybe due to the A/C?) and a bug or two there but nothing major.
Self
6/10
Pleasant
01 Jul 2026
Joanne
Stayed during the heat wave. AC was not working. Room was hotter than outside. Was very disappointed.
Friends
6/10
Pleasant
30 Jun 2026
Ruth
Expected more from Holiday Inn. Hotel is very tired looking and needs a re-furb not just pretty paintings on the wall. There is a parking charge of £12 which I think is ridiculous-there is nowhere else to park your car so you have no choice. I expect it for City parking but this is Basildon!!! I booked thru Expedia and was advised breakfast included but apparently it was not. So far I’ve booked thru Expedia 3 times and twice I’ve been disappointed. Expedia you need to get your act together. Personally, I will book thru the hotel in future. I will say tho that the room was very clean and spacious and a nice big TV that we were able to watch the football. We didn’t have enough towels and Housekeeping brought us some extra within 3 mins. We had a long drive (4 1/2 hours) for a funeral and just wanted a nice place to relax and eat without incurring any extra costs so we are left disappointed. Wish we had chosen a different nearby chain-might not have been much better but it would’ve been a whole lot cheaper.
Partner
10/10
Exceptional
21 Jun 2026
Andy
Lovely hotel with helpful and polite staff, food was menu was excellent and nice.
Self
2/10
Poor
14 Jun 2026
Jamie
Oh I I come with my 2 year old boy fo weekend stays as I love the hotel staff location etc but I had an adult stay I had people in the next room banging all night loud tv and all sorts of horrible noises all night untill 4-5 am my baby was finding it hard to sleep also, I didn’t go to reception as I had my 2 year old with me and didn’t want to cause any situations, very upset it totally ruined my weekend with my son
Self
10/10
Exceptional
14 Jun 2026
Deborah
We had a lovely time staff was so helpful and the wheelchair accessibility was better than some hotels only problem no lift so my partner had to sit on her own for breakfast but staff was so helpful as I went upstairs for breakfast buffet we would definitely book here again if ever down basildon
Partner
10/10
Exceptional
10 May 2026
Diane
Excellent hotel and I will definitely be staying there again. All the staff were helpful. The receptionists were really welcoming and helpful particularly Karen and Claire.
We Used room service and had a really polite and helpful young man called Kallum who was patient with me when I got a bit flustered. Also Simone was a happy cheerful face in the morning, she made you feel like you were a regular by greeting you so warmly.
The facilities were excellent, everywhere was clean and the room we had was lovely. Nice clean bathroom and really comfortable beds. The hotel definitely deserves the 5 stars and I highly recommend it.
Friends_and_family Family
10/10
Exceptional
08 May 2026
Bradley
The room was great, one of the best holiday Inns I have stayed at. The cleaning staff and reception staff were really helpful and overall I enjoyed my stay.

The only downsides I would say are that the bathroom is a little dated compared to the rest of the room and parking was a bit expensive.
Partner
8/10
Excellent
12 Apr 2026
Laura
Clean and tidy room. Bar was a bit loud and busy.
Self
8/10
Excellent
05 Apr 2026
Victoria
Good. But cleaner promised to change bedsheets when told but it wasn't changed.
Partner
8/10
Excellent
27 Mar 2026
Linda
Breakfast was great, good location and friendly staff.
Family_with_children
10/10
Exceptional
19 Mar 2026
Sarah
Great hotel, staff super helpful and friendly. Bed super comfy. Breakfast delicious.
Partner
8/10
Excellent
19 Mar 2026
gillian
Free parking for conference
Self
8/10
Excellent
14 Mar 2026
Asad
Very pleasant stay and location has lots of food options as next to leisure complex
10/10
Exceptional
23 Feb 2026
Hayley
The staff were very accommodating even when we were early, they managed to sort out a spotless room with 3 double beds, and was lovely and spacious.
The downside is the expensive parking £24 for 2 days. Not sure why it's not free. It's on a retail park.
Friends_and_family Family
10/10
Exceptional
16 Feb 2026
Kendall
Very helpful staff
2/10
Poor
14 Feb 2026
Amy
No support
I explained I couldn’t stay due to work
And I asked change of date or refund but no staff was able to help
6/10
Pleasant
08 Feb 2026
tracy
Pros: Room was clean and staff were very nice.

Cons: Had to pay £8.50 for parking which we didn’t realise in advance and the bed was hard, so not a great nights sleep unfortunately.
Leisure Partner
8/10
Excellent
02 Feb 2026
Anne
Room spotless and receptionist very polite
Partner
8/10
Excellent
25 Jan 2026
Lindsey
Staff very friendly. Room quiet and clean
Friends_and_family Family
10/10
Exceptional
25 Jan 2026
Agnes
We had a wonderful stay at Holiday Inn Basildon thanks to the very friendly staff. The room was much bigger as we expected, nice, comfortable and very clean.
Business_and_leisure Family
8/10
Excellent
05 Jan 2026
Deborah Jayne
Everything was great
Friends_and_family Family
10/10
Exceptional
02 Jan 2026
lisa
Lovely hotel and lovely staff.
Partner
8/10
Excellent
25 Dec 2025
Shaun
Lovely staff, very welcoming upon arrival and throughout our stay. Breakfast was fantastic and the bar was excellent too. All of these elements compensated for the dated rooms, which despite being dated were absolutely spotless in terms of cleanliness. This isn’t the first time I’ve stayed and will definitely return.
Leisure Partner
10/10
Exceptional
24 Dec 2025
Claire
Very clean and tidy room. Bed for me was ideal, medium/firm and very comfortable with nice pillows. Friendly reception staff, cleaners said hello when passing. Breakfast was lovely but it wasn't hot, barely like warm which was the only negative thing during our stay.
Partner
10/10
Exceptional
21 Dec 2025
G T
Huge bed! Clean and comfortable
Friends_and_family Friends
10/10
Exceptional
06 Dec 2025
Colin
Great Reception staff as always, Rebecca checked us in, phoned room later to check everything was ok. Always such good staff ready with a smile
8/10
Excellent
04 Dec 2025
Carl
csccds
Business
8/10
Excellent
12 Nov 2025
Cui
Overall is good hotel
Business
10/10
Exceptional
05 Nov 2025
Nimfa
Friendly and helpful staff and the location is fantastic. Price is really great. I certainly would stay there again.
Leisure Family
8/10
Excellent
29 Oct 2025
A
Nice Hotel, Cumfortable bed. Parking fee of £12 per night was a bit of a shock.
Business
10/10
Exceptional
14 Oct 2025
Cathy
Clean room need more softer pillows
Business
6/10
Pleasant
08 Oct 2025
Benjamin
.
Business
10/10
Exceptional
06 Oct 2025
Ian

Good hotel

Good hotel with plenty of parking and lots going on around it if you want to eat out.

Room was nice, shower was ace, breakfast yummy and the staff were very friendly from check in to check out.
Business
10/10
Exceptional
02 Oct 2025
Caroline
Comfortable bed. Friendly staff. Good location for our weekend visit to the area. Excellent breakfast
Leisure Partner
6/10
Pleasant
24 Sep 2025
Charlotte
The staff are very friendly and helpful. The room was clean but very dated bathroom.
8/10
Excellent
14 Sep 2025
Marise
Everything is great apart from accessible showers.
Business_and_leisure Family
8/10
Excellent
14 Sep 2025
john
Everything was fine. However, there was some sort of party/gathering outside the front of the hotel, with music and drinking, that I could hear from my hotel room from about 3am to 7am. Not loud enough to be a real nuisance for me, but I expect other hotel guests sleep was affected by it.
4/10
Poor
06 Sep 2025
Dave

Disappointing standards

Disappointed that parking charges introduced since previous stay were not clear when booking, which meant was not best value booking. Corridors and therefore room smelt strongly of cigarette smoke. Bathroom areas of mould around bath/shower area. Although convenient for an event we were attending fell some way short of expectations.
Partner
2/10
Poor
31 Aug 2025
John

PARKING EXPENSIVE, NO LIFT TO BREAKFAST

You find out when you get there tgat it is going to cost you a whopping £15 to park your car (despite blue badge). Breakfast in the morning involves ascending around 25 stairs with no lift(not an easy task for a guest with very limited mobility). Couldnt eat the eggs as i didnt have a chisel handy. Server snatched away my slice of toast just as i had buttered it, absolutely will not go again.
Partner
10/10
Exceptional
20 Aug 2025
Princess
Great service and stay - amazing manager called Christy! Used it for an event happening at the Elizabeth suite and it was fantastic
Partner
6/10
Pleasant
16 Jul 2025
Joseph
AC was good, bed was real comfy.
Business
8/10
Excellent
30 Jun 2025
DAVID
Arrived by car on a Friday afternoon and found parking was available but the bays were very narrow (Not good). Booking in at reception was very good and the staff could not have been better, very pleasant and helpful. Lift to room was clean and quick and the rooms air-con was very welcome. The room was clean and well presented but some rubbish from a previous occupant was left in the bin.
The Wi-fi was slow. The toilet seats are not \"Soft Close\" which was annoying to be awoken with a loud bang through out the night. The sink would not hold water, it wasted water.
To get to the Breakfast Area there are three flights of stairs. The hand rails on both sides were sticky, dirty and made of wood. They would be easier to clean if made of metal. The carpet at the foot of the stairs needs replacing, it has seen better days.
Service was good and very helpful. The croissants were unfortunately very stoggy, even when heated.
Our last comment is that there was a conference being held on the Saturday which meant that when we returned from a ride out the only place left for us to park was on the far side of the carpark. Carpark should be separated with parking reserved for residents in the nearest bays. These could be colour coded for ease on arrival.
Partner
2/10
Poor
27 Jun 2025
Jonathan
The hotel was grim, in an area next to a retail park. It is dated and is nowhere near to a 4 star rating. The sink and bath in our room drained at a snail's pace. The staff are lovely and friendly.
Leisure Family
8/10
Excellent
19 Jun 2025
leanne
Great service and front desk staff were very helpful.
Room was very clean and spacious,
Lots of food choices nearby,
1 tip would be not to be in a room facing the food restaurants,
We stayed facing this way and over a weekend we had the local youngsters driving the cars at high speed, loud music blasting using the horn and doing wheel spins and donuts until 3am. So avoid staying in a room this side of the hotel.
Maybe weekdays are quieter.
But the hotel it’s self was great and would stay again,
Partner
6/10
Pleasant
10 Jun 2025
tracy
N/A
Leisure Partner
10/10
Exceptional
02 Jun 2025
Rory

Good as usual

Was a good spot.
Close to lots of eatery places so options were vast.
plenty of parking.
Business
10/10
Exceptional
18 May 2025
Dennis

40th Birthday weekend.

We thoroughly enjoyed our over night stay. Room was exceptionally clean. The bed was enormous and so comfortable. Black out curtains were a bonus.
Everything was tip top.
Our service by all the staff was top class.
Our breakfast was terrific . We had our around 8.15 and it was relatively quiet. There was plenty on offer and all prepared well.
A big thank you to all the staff for the outstanding work they do.
Friends_and_family Family
6/10
Pleasant
11 May 2025
Adrian

Basic but OK!

Basic hotel but it was great for our one evening stay. Staff were nice. Not sure if parking is free as we got complimentary due to a technical issue at check in. Breakfast was a standard buffet fayre. Don't expect any vegan options etc, but again OK for us £16. 50 per head.
Friends_and_family Friends
10/10
Exceptional
04 May 2025
Edwin
Excellent overall, great facilities and staff.
Extremely satisfied
Leisure Family
6/10
Pleasant
12 Apr 2025
Emma

Good Hotel but terrible room sound proofing.

The Hotel itself is top notch but it was let down greatly by the lack of sound proofing in the rooms. We were kept awake all night by extremely noisy inconsiderate neighbors. We could hear the TV, talking, turning switches on and off (lots), the swearing and shouting was terrible, they then decided to have a telephone conversation on speaker phone for over an hour, this continued all through the night and was at its worst between 0200hrs to 05.40hrs. It was just too late to contact reception and move as we were only staying 1 night.
Partner
10/10
Exceptional
06 Apr 2025
G

Good stay

Good quality room all you want for your stay with a quality breakfast.
Friends_and_family Family
8/10
Excellent
31 Mar 2025
Simon
Clear and neat rooms, External appearance looks a bit tired and could do with a lick of paint.
Leisure Family
10/10
Exceptional
30 Mar 2025
Ajay
Very pleasant stay, nice and quiet location, great beds and comfortable
Leisure Partner
2/10
Poor
22 Mar 2025
Jason

Terribe parking

Terrible parking situation, they should really look at that
10/10
Exceptional
22 Mar 2025
Mike
Went for an executive room, which was big but dated and needed a new carpet it was great. Best of all was the shower which was perfect 👌
Business
6/10
Pleasant
21 Mar 2025
Verified traveler
It was okay overall. There is some noisy work going on at a site adjacent to the hotel. It is unclear if this is to clear the site or preparing for building. This is not the hotel's fault but it did impact my stay. Guests should be notified if this is ongoing.
Self
10/10
Exceptional
09 Mar 2025
Verified traveler

go for it!

Very clean, comfortable & superb hospitality by front desk staff & in the restaurant at breakfast. 10/10, highly recommend
Friends_and_family Family
8/10
Excellent
09 Mar 2025
Deborah

Nice hotel

The only bad bit is the restaurant is up two flights of stairs with no lift!!
Friends_and_family Family
6/10
Pleasant
01 Mar 2025
Daniel

£12 per day parking!… it was free last year

£12 per day parking, it was included for free last year…. This is Basildon, not central London
Business
10/10
Exceptional
22 Feb 2025
Trevor
Hotel room and location met my needs, parking is very expensive though.
Self
10/10
Exceptional
18 Feb 2025
Verified traveler
Great location, lots of places to eat, lovely grounds, comfy bed, powerful shower
Self
6/10
Pleasant
12 Feb 2025
William
The hotel its self is dated, massively overpriced with a recent choice to charge £12 a night for parking. The rooms are functional.. central London hotels are cheaper and much better choices for places to stay in the area.. no wonder there’s always space
Business Self
6/10
Pleasant
31 Jan 2025
mattijs
Super basic hotel on a retail park. Very functional. I have the ‘executive room’ think premier inn from 2009
Business Self
10/10
Exceptional
27 Jan 2025
Timothy

TJ

Great location next to mall and several restaurants.
Business
10/10
Exceptional
24 Jan 2025
Tina
Nice greeting on arrival and comfortable bed
Business
4/10
Poor
17 Jan 2025
Luke

Solo business. Hit or miss (more miss)

Business travel. Stay here regularly but hotel is getting worse. Smokers in the rooms, noise levels increasing.
Business
6/10
Pleasant
10 Jan 2025
david
Room requires attention
Business
10/10
Exceptional
05 Jan 2025
Verified traveler
The staff are extremely helpful and friendly at this location - reallt felt like they went the extra mile to accommodate guests
Partner
6/10
Pleasant
23 Dec 2024
Salam
Cold room at night. I could not sleep, I could not turn temperature up.
Business
10/10
Exceptional
22 Dec 2024
babajide
Perfect
2/10
Poor
13 Dec 2024
Mark
The hotel cancelled my room at 8pm on the day of arrival whilst on my way. The alternative offered was deplorable, I will not be booking Holiday Inn again if possible.
8/10
Excellent
01 Dec 2024
Ben
Good stay - good proce
Leisure Family
10/10
Exceptional
27 Nov 2024
Joy

Regular


recently moved put of the area but still need to come to office so have been staying at the Holiday Inn one night a week , find the whole experience really good,it has everything I need and the staff are very welcoming.
Business
8/10
Excellent
22 Nov 2024
JOY

Great Stay again

I was upgraded to a King bed room which was lovely the only downside was I could not get the shower to work.
Business
4/10
Poor
19 Nov 2024
JTF WIRELESS
As is the case with most hotel rooms, the aircon didnt work.
and the radiator didnt work either.
The check in process took way too long
Perfectly adequate hotel thou
Business Self
10/10
Exceptional
14 Nov 2024
Heidi
Great for business travellers.
2/10
Poor
09 Nov 2024
Verified traveler

Hit with expensive unannounced parking fees.

Hit with a car park charge that was never there before and was not advertised. I am a member and frequent user in the past. The parking was about 12%.
Business
10/10
Exceptional
27 Oct 2024
Rianna
Nice place but Im pretty sure the last person to stay in room 111 vomited quite violently as yhere were dried splatters up the wall. Aside from this, everything was good.
Leisure Partner
6/10
Pleasant
20 Oct 2024
Paul
X
Leisure Family
6/10
Pleasant
24 Sep 2024
Jake
A very peaceful break. The hotel room had a nice bathtub with hot l
8/10
Excellent
23 Sep 2024
Iretomiwa

Good for value, clean bed and grrat breakfast.

The breakfast was really good

The worlers and cleaners.were very nice and good.
The hotel is quite dated and the management's need to invest in new carpets in the least. Fix door frames and do.some TLC. This is not management but owners and capital planning in facilities management.
Friends_and_family Family
8/10
Excellent
10 Sep 2024
Tristan

Great hotel, iffy parking

Car park was ropey, and EV provision was non-existent, but hotel itself was superb.
Business
8/10
Excellent
07 Sep 2024
GLENFORD
Great location, easily accessible.
Leisure Family
10/10
Exceptional
30 Aug 2024
Thokozile
I liked the welcome and cleanliness.
Leisure Friends
10/10
Exceptional
19 Aug 2024
Eileen
This hotel was near our venue. No problems to order a taxi. Staff very friendly and helpful food was good and plentiful. Great stay at a good price
10/10
Exceptional
17 Aug 2024
Brian
Great location, beautiful grounds, helpful , friendly and approachable staff. The meals at this hotel were exceptionaly cooked to a very high standard with more than ample size portions of high quality products. This hotel supplied some of the best meals we have had at any of the holiday inn hotels that we have stayed in over the years.
The only area of this hotel that we could criticise is that breakfast is served in a upstairs restaurant and the only access to this area is via a staircase which we did find a little difficult to access due to mobility issues. However this did not spoil our weekend stay overall. We would not hesitate to return in the future.
Leisure Partner
10/10
Exceptional
07 Aug 2024
Aleksandra

Nice hotel,

The rooms are decent size, comfy bed and clean bathroom with a bath
Partner
2/10
Poor
13 Jul 2024
Verified traveler
Racist staff
10/10
Exceptional
30 Jun 2024
Terry

Really good all the staff very friendly very clean

Really good all the staff very friendly very clean I would recommend it to anyone
Friends_and_family Friends
10/10
Exceptional
27 Jun 2024
Ben
Tucked away at the back of an entertainment complex. Lovely garden and view of the water sports lake.
Leisure Family
10/10
Exceptional
26 Jun 2024
Jtinder

Business Trip

Excellent recently refurbished room, veey spacious and an amazing sized bed. Staff were really helpful and mafe it an overall pleasanf experience.
Business
8/10
Excellent
19 Jun 2024
martin
Comfortable room, friendly and professional staff.
Leisure Self
8/10
Excellent
14 Jun 2024
martin
Very nice place!

Location & surroundings

Holiday Inn Basildon
Cranes Farm Road, Waterfront Walk, Basildon, United Kingdom

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Holiday Inn Basildon

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