Name: The New Chichester Hotel
Address: Old London Road, Wickford, SS11 8UE, GB

4/10

Poor

21 Jul 2026

Matthew

Arrived. Check in after hours overly complicated and tried to charge me again. Had to pay for parking but didn't give a ticket or ask for reg so seems like a scam.
Couldn't get a beer as it's a dry bar...in all honesty wouldn't have booked if I knew this.
Room good size but despite massive bath tub no plug so couldn't have a bath.
Bed comfortable.

Restaurant looked good. Courtyard lovely but won't stay again.

Self

2/10

Poor

06 Jul 2026

Bella

We hadn't read the reviews when we booked we just needed a bed in the area for the night. I read after booking and was apprehensivebut the booking was non-refundable. We decided if it felt as sketchy as it sounded we would abandon the plan, but once we made sure the room was clean enough we decided to stay. Clean enough was the only thing going for it. Feels like a deserted and forgotten past time. Would never stay again, nor recommend. Rank, old carpet and furnishings, wouldn't have wanted to touch the carpet. Like a lost and forgotten hotel from the 70s sadly looks like it may have had something to it once. Nobody to be seen during check in, when arriving or almost at all. Saw one member of staff only when we checked out, zero niceties, just took our key to check out. Zero amenities, and expected to pay an additional fee for parking for some absurd reason. Local clientele made us feel uncomfortable and were just hanging around in the car park. Annoyed I paid for the experience but needed to visit family so *just* ticked the box enough to not walk away.

Partner

6/10

Pleasant

30 Jun 2026

Lissa

Linen was clean but that was it. Bathroom door handle questionable dirt. Reception desk is only manned for a couple of hours a day- if you're looking for anyone or anything out with that you've had it. \"Breakfast\" is a to go bag with a tuna toastie, fruit and juice box. Not mentioned online. Instant Coffee machine wasn't working. No mirror in the room. Still waiting for my deposit to be returned....

Partner

6/10

Pleasant

26 Jun 2026

Mr Ashley

Had to pay for parking.

Business

8/10

Excellent

23 Jun 2026

John

Only takeaway - Skip breakfast

Self

8/10

Excellent

23 Jun 2026

John

Only takeaway - Skip breakfast

Self

2/10

Poor

20 Jun 2026

Jason

Everything about this hotel was awful, was even charged twice.

Self

8/10

Excellent

14 Jun 2026

simon

The room was lovely, large & comfortable, but the reason I cant give a 5 star rating is because the water pressure in the shower is ridiculous. We stay here often, and it's the same in every room we've stayed in. A watering can would give you a better shower. I know water rates are high, but if they just put £1 on the cost of the room, it would cover it

Partner

4/10

Poor

10 Jun 2026

Chris

The bathroom was dirty, clearly had not been cleaned properly in some time, there was hair all over the floor, dirt build up around the shower tray and shower itself. Windows were also very dirty. The breakfast bag is not worth it as it’s not ready to go you have to wait 10mins for the hot part!

Self

6/10

Pleasant

08 Jun 2026

Robert

The property itself is fine and could be really good.
However the bathroom didn’t seem like it was cleaned properly and in particular the toilet.

Partner

2/10

Poor

04 Jun 2026

Chris

On arrival was immediately asked for the £2.50 to have the car parked in an empty unmaintained Carpark, then to be told it was an alcohol free bar, (Hotels which don’t serve alcohol that’s a new one),
Breakfast is £6 but all you get is a continental takeaway bag, it say’s from 7am but they turn everything on at 7 so you still waiting at 7:15,
Wouldn’t recommend staying here

Business

2/10

Poor

04 Jun 2026

Andrew

Not as advertised on Expedia

Self

4/10

Poor

31 May 2026

Steve

On entering the hotel we immediately noticed the unkempt borders and dirty glass on the doors. The courtyard, which could have been lovely, was overgrown with weeds and dirty benches. Charged for the car park which was a rough piece of land! The room was very tired with missing handles on drawers, thin duvet and un- ironed, well used bedding. The bathroom had had a bit of a makeover but the mixer tap had no control and the water went from freezing to boiling!! Very dangerous and no warning given. The floor tiles were marked and unclean. Towels clean but old
Breakfast was ‘on the go’, in a bag with a choice of a tuna melt or cheese and onion toasted - not exactly a breakfast.Poor wifi too.
Extremely disappointing stay overall and we are easy going people are never ones to ever complain!! It definitely needs a HUGE makeover!!

Partner

8/10

Excellent

18 May 2026

Mr R

Nothing to complain about

Partner

6/10

Pleasant

14 May 2026

sharon

Doesn’t have a bar or full time reception

Partner

8/10

Excellent

07 May 2026

Carl

Clean basic room. Walls are thin and the shower pressure is very slow. The room was clean with kettle, iron, hairdryer and tv. Good value for the price

Partner

6/10

Pleasant

05 May 2026

Natasha

2 girls outside our room being loud at 11pm was not very respectful and after a long day we just wanted to sleep. Luckily enough they moved on after a few minutes of hearing a door open. Room was big with decent amenities. Parking was good but don’t think having to pay £2.50 was necessary. There’s a restaurant onsite but don’t offer a proper breakfast which was disappointing. The tuna breakfast toasty was ok but not something you normally eat then. The bathroom needed a good clean. Unfortunately wouldn’t return.

Partner

10/10

Exceptional

03 May 2026

MARY

Pay extra for parking. Take away breafast. Automated check in when no reception. Clean room

Self

4/10

Poor

29 Apr 2026

Terry

To be fair the room was reasonably clean, however due to the poor decor, it felt like the room was less clean than it probably was.
The staff were not there on arrival, and we were unable to book in using the electronic booking in system, and we had to wait for the receptionist to return in order to do so. The receptionst claimed that this was because we only reserved the room an hour ago. However, a gentleman who reserved his room 3 days before had the same issue.
We were charged £2.50 for parking. I felt that this was unexceptable as the hotel owned the car park area. Totally unacceptable.
The bedding, in my opinion, was a little tired, and grubby.

Partner

10/10

Exceptional

29 Apr 2026

Carl

My room was modern, clean and a good size.
The parking was easy and close to the entrance of the hotel.
I ate in the restaurant on site ‘Ba’zaan’ and the menu was Indian Cuisine and honestly the best curry’s I have tasted in a while.
Well done to the new owners and staff you have turned this hotel around from the previous owners.

8/10

Excellent

28 Apr 2026

Roger

Property is a little tired but good for solo travellers
The Indian restaurant is well maintained and the food is excellent (definitely recommend)
Overall made to feel welcome
Reception is only manned certain times of the day

Self

4/10

Poor

21 Apr 2026

Barbara

Check in was with an ipad and wanted me to pay again. i had to go in and get help. the first room was ok. beds and pillows comfy. but got up to get ready for my brothers funeral to find no hot water for a shower and breakfast was a microwaved sandwich - which we refused. we went elsewhere for breakfast at a local cafe. we went back to the hotel to move rooms - still no hot water. We were told by a young lady that she could do nothing about the hot water. i washed my hair with cold water and went to the funeral. we got back to the second room and was told that the water was fixed. i did get a hot shower that night. i will not be going back to this hotel.

Partner

8/10

Excellent

19 Apr 2026

simon

A pleasant stop over facility. The biggest fault is the low water pressure in the shower.

Partner

6/10

Pleasant

19 Apr 2026

Gary

Hotel needs upgrading, you need a permanent receptionist and restaurant needs to provide a cooked breakfast

Family

8/10

Excellent

19 Apr 2026

Kevin

Only a couple of points.
1) The shower/bath could have done with a grab handle to assist getting out.
2) The toilet seat is a bit high. One of us had dangling feet when sat on the seat!
Overall our stay was good.

Partner

8/10

Excellent

12 Apr 2026

simon

The stay overall was fine, but, we arrived late in the evening, and the windows in the room were open - on a chilly evening, and we couldn't get the heating to work. And the water pressure in the shower was very poor, which was a major disappointment, as the actual shower looked very inviting..

Partner

4/10

Poor

11 Apr 2026

Karolina

I was charged additionally. They have hidden charges, never again.

Self

10/10

Exceptional

09 Apr 2026

Michael

Pleasant stay

Self

10/10

Exceptional

06 Apr 2026

simon

Didn’t see any staff during our stay, but the room was clean tidy and very comfortable

6/10

Pleasant

06 Apr 2026

Anna

Although the hotel was nice, we had a super king bed which was our we like it, breakfast was crap and the shower pretty much didn’t even run very low pressure. And you have to pay for park which is £2.50.

Partner

6/10

Pleasant

03 Apr 2026

Stuart

The room was nice but the building is an Indian wedding venue
The restaurant only serves Indian food an no bar l
The breakfast comes in a takeaway bag not worth bothering with an overcooked cheese toasty
2 weddings on during our stay so car park was like a Car meet
Wouldn’t stay again

Business

8/10

Excellent

28 Mar 2026

Lee

Desk staff were friendly. Room was tidy but needed freshening ie paint, stains on the chair. Bed was hard which hubby liked but I didn’t. We were woken up at 3 am with shouting outside. Then again at 7 with what sounded like a washing machine next to our room. Couldn’t get back to sleep. It did the job of somewhere to stay for the night but we won’t be returning.

Partner

10/10

Exceptional

24 Mar 2026

Bobby

Such a great little place to stay

Self

4/10

Poor

18 Mar 2026

Gwenda

The room was clean. Absolutely no staff the t.v didn't work properly no instructions. No instructions on use of shower either the mirror was not within reach of hair dryer socket. Room was cold ordered breakfast but nowhere does it tell you where to pick it up from. No receptionists on arrival or on the following morning to help. The whatsapp number and hotel number did not respond to my calls or messages. As a lone older female that was sat in a cold room all night with no t.v heating or means to get help I felt very vulnerable.

Self

6/10

Pleasant

15 Mar 2026

Hannah

A functional place to stay

Self

6/10

Pleasant

14 Mar 2026

Colin

I didn't have any pets with me!

Self

6/10

Pleasant

08 Mar 2026

Karen

Staff were courteous and super helpful and efficient. The Indian restaurant was superb. The hotel cleanliness left a bit to be desired in terms of the exterior which wasn’t swept, with cigarette butts all around and rubbish not picked up. I changed rooms because the one I was given was not clean. It could be so nice with just a few details taken care of.

Self

4/10

Poor

08 Mar 2026

Emma

Our stay at The Chichester Hotel was extremely disappointing. When we arrived, there were no staff members anywhere on site and the entire process was self check-in, which made the experience feel very impersonal and unwelcoming.
The website advertised a bar, but it was closed and apparently not likely to reopen. The restaurant was technically open but only for limited hours each day, leaving very few options for food. Breakfast was also a letdown — only a basic continental option was available, yet it was priced more like a full cooked breakfast.
The room itself was very basic and had a noticeable damp smell. The radiator was rusty, the bathroom floor was dirty, and the room felt cold and uncomfortable.
Overall, the experience was so poor that we decided to check out within an hour of arriving.

Partner

10/10

Exceptional

28 Feb 2026

David

The staffs were very helpful and polite and they kept my room clean at all times.

Self

10/10

Exceptional

11 Feb 2026

Richard

Excellent stay

Partner

2/10

Poor

07 Jan 2026

Peter

Dirty room and bathroom. No bar/lounge, breakfast awful. Ridiculous that you have to pay for parking. Shower poor

Friends_and_family Family

8/10

Excellent

03 Jan 2026

Holly

Staff very nice on front desk on arrival. Room was tired. Toilet didn't properly and no power in the shower at all. Bedding had a stain on duvet cover. Reception not open 24/7 so had no one to contact. Beds hard but that suits me so that was a good thing. No breakfast included. No one to hand key to in the morning so left in box.

Friends_and_family Family

10/10

Exceptional

20 Dec 2025

Ellie

Decent place to stay for the night

Partner

6/10

Pleasant

19 Dec 2025

Lesley

Staff were very amenable and friendly, room could do with an upgrade, broken and damaged furniture, sealant all over doorframe in bathroom, radiator needs bleeding

Partner

2/10

Poor

14 Dec 2025

Julie

Wouldn't even give them a 1-star if possible. No one on site to speak with, except a man who said he didn't work there. No one answered the phone. Cold rooms, cold water, paid for breakfast, but it wasn't available, and again, no one was there....

4/10

Poor

03 Dec 2025

Darren

Shower dribbled cold water

Business

2/10

Poor

23 Nov 2025

Faye

Hotel room bland. Machine to check in wasn’t working. No one around to ask. When got into the room it was freezing. Bathroom freezing. Shower rubbish. Really not worth the money and won’t be staying again.
When done to reception I. Evening unhelpful and didn’t even apologise .

Partner

8/10

Excellent

19 Nov 2025

Brian

Room had an unpleasant smell on entering, curtains dirty and heating in the room was not on.

Business

6/10

Pleasant

23 Oct 2025

D

Issues with shower water reported, seem ongoing issue based on other past reviews. Door closing noise apparent from adjacent rooms.

Business Self

10/10

Exceptional

10 Oct 2025

Barrie

Excellent location, plenty of parking space, very helpful staff, good value for money.

Leisure Partner

4/10

Poor

25 Sep 2025

Rhys

Don’t stay here unless last resort

Poor condition water pressure in shower awful paid £4 for breakfast that wasn’t even available!

Business

4/10

Poor

22 Sep 2025

Victoria

Nice staff

I didn't like the breakfast at all. There was an Indian restaurant without a bar. Plenty of parking.

Business

10/10

Exceptional

21 Sep 2025

Barrie

Excellent place, rooms well fitted, quiet but accessible.

Leisure Family

2/10

Poor

07 Sep 2025

Perry

Very very very very poor, stood outside in the rain would be better than the showers, dirt dust and cobwebs in bedrooms, no bar and breakfast consisted of potted pineapple and a cheese tostie that you have to eat in your filthy room.

Leisure Friends

4/10

Poor

29 Aug 2025

Millie

I have never known such an unmanned hotel, the reception desk was only open for 3hours per day - i arrived later in evening and only just caught someone on the desk. Although she was very helpful it was very unorganised and she had to call her manager regarding my booking as clear instructions had not been left for her. I did not receive any confirmation from the hotel when i booked and had to make several attempts to contact the hotel prior to my booking along with numerous attempts at calling the hotel but with no response. i find it hard to believe that a hotel can be run this way. The room itself was clean and very basic but served its purpose. My negative would be all based on the running of the bookings and felt that better management was needed.

Leisure Family

10/10

Exceptional

26 Aug 2025

John

Restful

Very comfortable room, spacious and clean.
If you want peace and quiet, this is the place to stay, a little out the way so need a car.

Self

8/10

Excellent

26 Aug 2025

Jason

A out the way hotel quiet, friendly staff.

4/10

Poor

25 Aug 2025

Natish

The bath tub was dirty, one of the bed head boards had a stain that looked like blood, my stay was only 2 nights so the hotel didn’t have time to resolve this issue, also the reception has limited opening times

Leisure Family

6/10

Pleasant

20 Aug 2025

Verified traveler

Needs a good clean

The place was very weird and quiet. Nice location but no one around. Restaurant empty. No cafe for drinks or coffee. Room was ok but surrounding outdoor corridors and courtyard dirty and full of cigarette butts. Place needs a good clean. Was provided with a fan in the room which was handy as room quite stuffy and hot.

Business

2/10

Poor

15 Aug 2025

Robert

Nice towels in bathroom but nowhere to put them. Bedroom a bit sparse as was the staff. Lucky to get a staff member in the afternoon to check us in as electronic check in did not work. Opinion on hotel influenced by our saturday Times disappearing (clearly set aside and wanted) but room bins not emptied and room not serviced. Hope houskeeping enjoyed the crossword?

6/10

Pleasant

13 Aug 2025

Jason

The rooms have been partially refurbished, so could do with a full refurb. Should be an option to dine in for breakfast rather than a takeaway breakfast.

Leisure Family

6/10

Pleasant

10 Aug 2025

Darren

A little odd….

Admittedly, I didn’t check the small print regarding the very limited Reception hours, but the place was completely deserted when we arrived, with only a couple of cars in the acres of car park, making the £2.50 parking charge unnecessarily cheeky. No reply to calls initially & when we eventually found our way in - the front door is really stiff and needs a hefty push - after a 5 hour drive with elderly parents, early check-in, wasn’t apparently available. Another guest arrived at the same time and, when he’d worked out the entry process, he managed to check in early. Still virtually deserted when we returned 6 hours later after a family event locally, but the self-service check worked, provided you still have your QR code and booking reference handy. Food at the Indian restaurant was excellent. 20% food discount presumably for hotel guests, although they don’t serve alcohol, which was a pity because a cold beer would have gone down really well after a long day. Rooms were clean and comfortable although no kettle in one of our 2 rooms and, although the bathrooms were clean, neither shower worked adequately with either a dribble of cold, or pulses of scolding hot water being the only options. Obviously relatively recently refurbed with attempts to modernise the check-in process, but it just felt a bit lacking and impersonal.

Friends_and_family Family

2/10

Poor

03 Aug 2025

Murdo M

Nothing to like or recommend this hotel. It was sad depressing and completely soulless. The exterior areas were dirty and unkept as well as the lobby and general reception area. We were shown to a room which had not been made up, soiled bed linen strewn around along with obvious previous occupation. A moody person reluctantly offered us another room which although serviced was nevertheless dated, tired and generally unwelcoming. The “breakfast to go” was hurriedly prepared and did not represent value for money as well as being tasteless.
Avoid this hotel at all costs

6/10

Pleasant

02 Aug 2025

Jackie

The guy on reception was nice but the room was ok and the bathroom a bit scruffy.very strange water pressure issues to much via the taps but hardly any through the shower.

It wouldn't take much to make this into a really nice hotel.

Leisure Partner

6/10

Pleasant

31 Jul 2025

Caroline

This hotel is very good for someone driving and looking for one night stay. The room is clean and confortable. We had problem with the check in timing. We were told we could come at 15:00 but no one was there. We had to come back at 16:30. Breakfast also is an issue: it is a breakfast to go, no restaurant to seat. You take your back and go back to eat it in your room. Same every day. It is a bit disapointing. Staff is trying her best with the option she has.

Leisure Partner

10/10

Exceptional

27 Jul 2025

Christine

It was great staying at the hotel. Ideal for going to the family BBQ a short distance away.

We are waiting for a refund as we didnt have breakfast. Thank you for a comfortable stay.

Leisure

4/10

Poor

26 Jul 2025

John

No one at reception on check in, No where to get any drink or refreshments, not even a machine. Restaurant is not as advertised, it’s Asian only, rooms were not clean, one room bathroom even had vomit stains left on toilet, doors slamming all night.

Leisure Family

6/10

Pleasant

22 Jul 2025

Zoe

Poor / Average

The receptionist was amazing, very welcoming and helpful. She delivered me a fan as the room was hot.
The bed was clean but the room has been poorly decorated, builders have not finished off well and remnants of paint on floor and doors was unsightly. The water wasn't running well, no pressure, and cold!! So I couldn't have a hot shower. Disappointing.

Self

6/10

Pleasant

14 Jul 2025

Denice

This place should be listed as a motel not a hotel. There is no bar and the restaurant does not serve alcohol or allow BYO.
The is no breakfast as advertised so that was a waste of 30pound. Staff were hardly around and unhelpful.
Do not recommend

Leisure Family

4/10

Poor

06 Jul 2025

Verified traveler

Basic

An extremely average hotel. No staff on reception so self check in. Room very basic and felt a bit old fashioned and unclean. Water pressure in shower very low, almost not worth having a shower. Only one pillow per person on the bed and no spares or anyone on reception to ask. Fine for one night.

Friends_and_family Family

2/10

Poor

06 Jul 2025

simon

The whole check in process, the absence of any staff and the state of the room which was full of dead insects lead me to driving 3 hours home rather than sleep there. Stay away from this terribly run hotel

Leisure Partner

4/10

Poor

06 Jul 2025

Christina

The room was clean but the bathroom in poor condition. There was very few condiments and only enough milk sachets for one drink. The plug for the kettle did not reach the plug socket and had to be used on the bedside cabinet. There was no mirror in the room so if you needed to dry your hair or put on make up, forget it.

Leisure Family

8/10

Excellent

29 Jun 2025

Roy

Basic but priced accordingly

The Chichester is fairly basic but that’s to be expected for the price. It was roomy and comfortable, but the sound proofing could be better (I suspect we had newly weds in the next room who consumated their marriage at 11, 4 and 7am quite enthusiastically but clearly heard).
The water pressure in the shower was poor and the basic breakfast in a bag could be improved but overall we were happy with our stay

Partner

4/10

Poor

29 Jun 2025

Anamaria

Everything is old, limited conditions

Leisure Partner

6/10

Pleasant

28 Jun 2025

Elaine

Its a budget hotel, very functional has everything you need. Has had a recent refurb so all freshly painted and new carpet but furniture still to be updated. Bathroom all refitted but water pressure not quite right. Need fans in rooms in the hot weather. No bar on site, could do with a vending machine for bottled water or snacks as only the indian restaurant on site (food is fabulous and you get a discount as staying in the hotel but doesn't serve alcohol and they don't let you bring your own which is a shame) There is a very nice pub in walking distance with great beer garden. Hotel Staff very friendly and helpful and the grab and go breakfast bag good value. No idea why there is a £2.50 parking charge when the only reason to park there is to use the hotel, car park also a bit scruffy needs a bit of tidying up no shortage of parking spaces. Nice little central garden area too. Just a 20 min drive to southend seafront. Self check in facility is good too. Overall good experience would happily use again.

Partner