The New Chichester Hotel

50 reviews shown

6/10

Pleasant

08 Mar 2026

Karen

Staff were courteous and super helpful and efficient. The Indian restaurant was superb. The hotel cleanliness left a bit to be desired in terms of the exterior which wasn’t swept, with cigarette butts all around and rubbish not picked up. I changed rooms because the one I was given was not clean. It could be so nice with just a few details taken care of.

Self

4/10

Poor

08 Mar 2026

Emma

Our stay at The Chichester Hotel was extremely disappointing. When we arrived, there were no staff members anywhere on site and the entire process was self check-in, which made the experience feel very impersonal and unwelcoming.
The website advertised a bar, but it was closed and apparently not likely to reopen. The restaurant was technically open but only for limited hours each day, leaving very few options for food. Breakfast was also a letdown — only a basic continental option was available, yet it was priced more like a full cooked breakfast.
The room itself was very basic and had a noticeable damp smell. The radiator was rusty, the bathroom floor was dirty, and the room felt cold and uncomfortable.
Overall, the experience was so poor that we decided to check out within an hour of arriving.

Partner

10/10

Exceptional

28 Feb 2026

David

The staffs were very helpful and polite and they kept my room clean at all times.

Self

10/10

Exceptional

11 Feb 2026

Richard

Excellent stay

Partner

2/10

Poor

07 Jan 2026

Peter

Dirty room and bathroom. No bar/lounge, breakfast awful. Ridiculous that you have to pay for parking. Shower poor

Friends_and_family Family

8/10

Excellent

03 Jan 2026

Holly

Staff very nice on front desk on arrival. Room was tired. Toilet didn't properly and no power in the shower at all. Bedding had a stain on duvet cover. Reception not open 24/7 so had no one to contact. Beds hard but that suits me so that was a good thing. No breakfast included. No one to hand key to in the morning so left in box.

Friends_and_family Family

10/10

Exceptional

20 Dec 2025

Ellie

Decent place to stay for the night

Partner

6/10

Pleasant

19 Dec 2025

Lesley

Staff were very amenable and friendly, room could do with an upgrade, broken and damaged furniture, sealant all over doorframe in bathroom, radiator needs bleeding

Partner

2/10

Poor

14 Dec 2025

Julie

Wouldn't even give them a 1-star if possible. No one on site to speak with, except a man who said he didn't work there. No one answered the phone. Cold rooms, cold water, paid for breakfast, but it wasn't available, and again, no one was there....

4/10

Poor

03 Dec 2025

Darren

Shower dribbled cold water

Business

2/10

Poor

23 Nov 2025

Faye

Hotel room bland. Machine to check in wasn’t working. No one around to ask. When got into the room it was freezing. Bathroom freezing. Shower rubbish. Really not worth the money and won’t be staying again.
When done to reception I. Evening unhelpful and didn’t even apologise .

Partner

8/10

Excellent

19 Nov 2025

Brian

Room had an unpleasant smell on entering, curtains dirty and heating in the room was not on.

Business

6/10

Pleasant

23 Oct 2025

Issues with shower water reported, seem ongoing issue based on other past reviews. Door closing noise apparent from adjacent rooms.

Business Self

10/10

Exceptional

10 Oct 2025

Barrie

Excellent location, plenty of parking space, very helpful staff, good value for money.

Leisure Partner

4/10

Poor

25 Sep 2025

Rhys

Don’t stay here unless last resort

Poor condition water pressure in shower awful paid £4 for breakfast that wasn’t even available!

Business

4/10

Poor

22 Sep 2025

Victoria

Nice staff

I didn't like the breakfast at all. There was an Indian restaurant without a bar. Plenty of parking.

Business

10/10

Exceptional

21 Sep 2025

Barrie

Excellent place, rooms well fitted, quiet but accessible.

Leisure Family

2/10

Poor

07 Sep 2025

Perry

Very very very very poor, stood outside in the rain would be better than the showers, dirt dust and cobwebs in bedrooms, no bar and breakfast consisted of potted pineapple and a cheese tostie that you have to eat in your filthy room.

Leisure Friends

4/10

Poor

29 Aug 2025

Millie

I have never known such an unmanned hotel, the reception desk was only open for 3hours per day - i arrived later in evening and only just caught someone on the desk. Although she was very helpful it was very unorganised and she had to call her manager regarding my booking as clear instructions had not been left for her. I did not receive any confirmation from the hotel when i booked and had to make several attempts to contact the hotel prior to my booking along with numerous attempts at calling the hotel but with no response. i find it hard to believe that a hotel can be run this way. The room itself was clean and very basic but served its purpose. My negative would be all based on the running of the bookings and felt that better management was needed.

Leisure Family

10/10

Exceptional

26 Aug 2025

John

Restful

Very comfortable room, spacious and clean.
If you want peace and quiet, this is the place to stay, a little out the way so need a car.

Self

8/10

Excellent

26 Aug 2025

Jason

A out the way hotel quiet, friendly staff.

4/10

Poor

25 Aug 2025

Natish

The bath tub was dirty, one of the bed head boards had a stain that looked like blood, my stay was only 2 nights so the hotel didn’t have time to resolve this issue, also the reception has limited opening times

Leisure Family

6/10

Pleasant

20 Aug 2025

Verified traveler

Needs a good clean

The place was very weird and quiet. Nice location but no one around. Restaurant empty. No cafe for drinks or coffee. Room was ok but surrounding outdoor corridors and courtyard dirty and full of cigarette butts. Place needs a good clean. Was provided with a fan in the room which was handy as room quite stuffy and hot.

Business

2/10

Poor

15 Aug 2025

Robert

Nice towels in bathroom but nowhere to put them. Bedroom a bit sparse as was the staff. Lucky to get a staff member in the afternoon to check us in as electronic check in did not work. Opinion on hotel influenced by our saturday Times disappearing (clearly set aside and wanted) but room bins not emptied and room not serviced. Hope houskeeping enjoyed the crossword?

6/10

Pleasant

13 Aug 2025

Jason

The rooms have been partially refurbished, so could do with a full refurb. Should be an option to dine in for breakfast rather than a takeaway breakfast.

Leisure Family

6/10

Pleasant

10 Aug 2025

Darren

A little odd….

Admittedly, I didn’t check the small print regarding the very limited Reception hours, but the place was completely deserted when we arrived, with only a couple of cars in the acres of car park, making the £2.50 parking charge unnecessarily cheeky. No reply to calls initially & when we eventually found our way in - the front door is really stiff and needs a hefty push - after a 5 hour drive with elderly parents, early check-in, wasn’t apparently available. Another guest arrived at the same time and, when he’d worked out the entry process, he managed to check in early. Still virtually deserted when we returned 6 hours later after a family event locally, but the self-service check worked, provided you still have your QR code and booking reference handy. Food at the Indian restaurant was excellent. 20% food discount presumably for hotel guests, although they don’t serve alcohol, which was a pity because a cold beer would have gone down really well after a long day. Rooms were clean and comfortable although no kettle in one of our 2 rooms and, although the bathrooms were clean, neither shower worked adequately with either a dribble of cold, or pulses of scolding hot water being the only options. Obviously relatively recently refurbed with attempts to modernise the check-in process, but it just felt a bit lacking and impersonal.

Friends_and_family Family

2/10

Poor

03 Aug 2025

Murdo M

Nothing to like or recommend this hotel. It was sad depressing and completely soulless. The exterior areas were dirty and unkept as well as the lobby and general reception area. We were shown to a room which had not been made up, soiled bed linen strewn around along with obvious previous occupation. A moody person reluctantly offered us another room which although serviced was nevertheless dated, tired and generally unwelcoming. The “breakfast to go” was hurriedly prepared and did not represent value for money as well as being tasteless.
Avoid this hotel at all costs

6/10

Pleasant

02 Aug 2025

Jackie

The guy on reception was nice but the room was ok and the bathroom a bit scruffy.very strange water pressure issues to much via the taps but hardly any through the shower.

It wouldn't take much to make this into a really nice hotel.

Leisure Partner

6/10

Pleasant

31 Jul 2025

Caroline

This hotel is very good for someone driving and looking for one night stay. The room is clean and confortable. We had problem with the check in timing. We were told we could come at 15:00 but no one was there. We had to come back at 16:30. Breakfast also is an issue: it is a breakfast to go, no restaurant to seat. You take your back and go back to eat it in your room. Same every day. It is a bit disapointing. Staff is trying her best with the option she has.

Leisure Partner

10/10

Exceptional

27 Jul 2025

Christine

It was great staying at the hotel. Ideal for going to the family BBQ a short distance away.

We are waiting for a refund as we didnt have breakfast. Thank you for a comfortable stay.

Leisure

4/10

Poor

26 Jul 2025

John

No one at reception on check in, No where to get any drink or refreshments, not even a machine. Restaurant is not as advertised, it’s Asian only, rooms were not clean, one room bathroom even had vomit stains left on toilet, doors slamming all night.

Leisure Family

6/10

Pleasant

22 Jul 2025

Zoe

Poor / Average

The receptionist was amazing, very welcoming and helpful. She delivered me a fan as the room was hot.
The bed was clean but the room has been poorly decorated, builders have not finished off well and remnants of paint on floor and doors was unsightly. The water wasn't running well, no pressure, and cold!! So I couldn't have a hot shower. Disappointing.

Self

6/10

Pleasant

14 Jul 2025

Denice

This place should be listed as a motel not a hotel. There is no bar and the restaurant does not serve alcohol or allow BYO.
The is no breakfast as advertised so that was a waste of 30pound. Staff were hardly around and unhelpful.
Do not recommend

Leisure Family

4/10

Poor

06 Jul 2025

Verified traveler

Basic

An extremely average hotel. No staff on reception so self check in. Room very basic and felt a bit old fashioned and unclean. Water pressure in shower very low, almost not worth having a shower. Only one pillow per person on the bed and no spares or anyone on reception to ask. Fine for one night.

Friends_and_family Family

2/10

Poor

06 Jul 2025

simon

The whole check in process, the absence of any staff and the state of the room which was full of dead insects lead me to driving 3 hours home rather than sleep there. Stay away from this terribly run hotel

Leisure Partner

4/10

Poor

06 Jul 2025

Christina

The room was clean but the bathroom in poor condition. There was very few condiments and only enough milk sachets for one drink. The plug for the kettle did not reach the plug socket and had to be used on the bedside cabinet. There was no mirror in the room so if you needed to dry your hair or put on make up, forget it.

Leisure Family

8/10

Excellent

29 Jun 2025

Roy

Basic but priced accordingly

The Chichester is fairly basic but that’s to be expected for the price. It was roomy and comfortable, but the sound proofing could be better (I suspect we had newly weds in the next room who consumated their marriage at 11, 4 and 7am quite enthusiastically but clearly heard).
The water pressure in the shower was poor and the basic breakfast in a bag could be improved but overall we were happy with our stay

Partner

4/10

Poor

29 Jun 2025

Anamaria

Everything is old, limited conditions

Leisure Partner

6/10

Pleasant

28 Jun 2025

Elaine

Its a budget hotel, very functional has everything you need. Has had a recent refurb so all freshly painted and new carpet but furniture still to be updated. Bathroom all refitted but water pressure not quite right. Need fans in rooms in the hot weather. No bar on site, could do with a vending machine for bottled water or snacks as only the indian restaurant on site (food is fabulous and you get a discount as staying in the hotel but doesn't serve alcohol and they don't let you bring your own which is a shame) There is a very nice pub in walking distance with great beer garden. Hotel Staff very friendly and helpful and the grab and go breakfast bag good value. No idea why there is a £2.50 parking charge when the only reason to park there is to use the hotel, car park also a bit scruffy needs a bit of tidying up no shortage of parking spaces. Nice little central garden area too. Just a 20 min drive to southend seafront. Self check in facility is good too. Overall good experience would happily use again.

Partner

4/10

Poor

27 Jun 2025

Chris

Not great but cheap

Staff friendly and check in was quick. Rooms not exactly as shown in images.
Windows not able to open fully and due to lack of air conditioning the room was very hot!
The onsite restaurant is an Indian but the whole site is a dry site so no onsite bar which is disappointing to say the least.
Toby carvery 10mins drive down the road

Friends_and_family Friends

8/10

Excellent

27 Jun 2025

Shaun

Comfortable and convenient

Convenient and in a quiet location, self check in was very easy.
Good sized room and firm mattress.
A bit cheeky to then charge £2.50 a night for car parking when I arrived - seemed like a revenue grab for no reason as there’s a very large car park and it’s not in the centre of a town / city

Business

2/10

Poor

23 Jun 2025

Margaret

This hotel is appalling don’t waste your money, room dirty no working shower no hot water. No bar it’s a dry hotel which they don’t tell you, the stairwell to the room was full of cigarette ends, I booked this hotel for my daughter and husband for there first wedding anniversary, it was disgraceful bugs in the room cobwebs, I could go on and on and no reception and when you ring for anything like no hot water it’s takes 3 hours for them to attend, they spoilt there special day and wasted my money

Partner

10/10

Exceptional

17 Jun 2025

douglas

New Chichester hotel visit 3 days

The hotel is a bit out of the way
The hotel room was immaculate
The beds were really comfy
Reception only operates a certain times
Self check in is electronic fairly simple
Breakfast is continental (cheese toasty)
Apple juice coffee and fruit cup
On site Indian restaurant provides outstanding delicious selection of food

Friends_and_family Family

10/10

Exceptional

11 Jun 2025

Michael

The property is situated in a quiet part of the country, the staff were friendly and very helpful. the rooms were well equipped and spotlessly clean. altogether nothing but an excellent short but enjoyable stop over. Thank you.

Leisure Self

4/10

Poor

10 Jun 2025

John

TV not working, shower not working, the grounds look terrible on arrival, I had to step over weeds to get out of the car

Leisure Partner

10/10

Exceptional

03 Jun 2025

Alaina

Fantastic stay really clean rooms staff on front desk brillant will come again

Friends_and_family Family

8/10

Excellent

01 Jun 2025

Dean

Booked for one nights stay , very spacious room and comfortable bed and large shower . Very nice hotel and definitely would stay again

Partner

4/10

Poor

01 Jun 2025

michael

Wouldnt stay again

Limited reception open hours. There Trying to do it all via computer not very welcoming. Therefore theres no one about to ask anyone if room was available early or to speak to about issues in room. Room itself dated and noisy radiators all night. Shower was a dribble at best and only hot water, so a dribble of boiling water for a shower.

Friends_and_family Friends

10/10

Exceptional

01 Jun 2025

Mick

I think the property is quite unique and has history and I think they should make it more available at the hotel.

Leisure Self

10/10

Exceptional

26 May 2025

Mandip

It was nice and the restaurant was lovely