B2
Breakfast For Two Guests
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Element Melbourne Richmond
Melbourne - VIC · Australia
588 Swan StreetView location
9.0/10Excellent297 Reviews
Cleanliness9.6/10 9.6
Service9.2/10 9.2
Comfort9.4/10 9.4
Condition9.4/10 9.4
Neighborhood9.0/10 9.0
Amenities9.2/10 9.2
See all ratings- Business hotels
- Hotels with spa
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Element Melbourne Richmond
Enjoy amenities such as a 24-hour fitness center and garden views. This hotel also offers complimentary Wi-Fi, concierge services, and a TV in the common area. Dine at the onsite Mint Lane Restaurant for lunch or dinner, or grab a quick bite at the coffee shop/cafe.
Room service is available during limited hours. Unwind with your favorite drink at the bar/lounge. Buffet breakfasts are available daily for a fee (6:30 AM to 10:00 AM). For business travelers, the hotel provides a business center, express check-in, and express check-out. Planning an event?
The hotel offers 2, 755 square feet (256 square meters) of event space, including conference space and three meeting rooms. Self-parking is available onsite (subject to charges). Relax in one of the 168 air-conditioned rooms, each featuring a kitchenette and a pillowtop bed with Egyptian cotton sheets.
A 49-inch Smart TV with cable programming and complimentary Wi-Fi will keep you entertained and connected. Conveniences include a phone, laptop-compatible safe, and a desk. Nearby attractions include Bridge Road (0. 8 mi), Swinburne University of Technology (1. 2 mi), and Toorak Road (1. 4 mi).
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The nearest airports are Essendon Airport (15. 8 mi) and Melbourne Airport (20. 2 mi).
With a stay at Element by Marriott Melbourne Richmond in Melbourne (Burnley), you'll be a 5-minute drive from Melbourne Cricket Ground and 5 minutes from Royal Botanic Gardens. This hotel is 3.9 mi (6.2 km) from Bourke Street Mall and 3.9 mi (6.3 km) from Melbourne Central.
Make yourself at home in one of the 168 air-conditioned rooms featuring kitchenettes. Your pillowtop bed comes with Egyptian cotton sheets. 49-inch Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as laptop-compatible safes and desks.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Melbourne? This hotel has 2755 square feet (256 square meters) of space consisting of conference space and 3 meeting rooms. Self parking (subject to charges) is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
EarthCheck
Professional property host/manager
Pets allowed
Pet max weight (per pet) in kg is 20
Pet max weight (per pet) in lb is 44
Only dogs are allowed
Maximum number of pets per room 2
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets cannot be left unattended
Cleaning and safety
Sanitization
Contactless check-out is available
Important information
-
You need to know
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Contactless check-out is available.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher and a smoke detector
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
-
Minimal age
18
-
Optional fees
- Fee for buffet breakfast: approximately AUD 20 to 33 for adults, and AUD 20 to 33 for children
- Self parking fee: AUD 35 per day (in/out privileges)
- Pet fee: AUD 30 per accommodation, per night
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
Hindi
Finnish
Korean
Malay
Filipino
Slovenian
English
Croatian
Indonesian
Romanian
Nearby attractions
Bridge Road
1.3 km / 0.8 mi
Swinburne University of Technology
2 km / 1.3 mi
Chapel Street
2.9 km / 1.8 mi
St Vincent's Private Hospital
3.2 km / 2 mi
Melbourne Park
3.2 km / 2 mi
Epworth Richmond
3.3 km / 2.1 mi
Royal Botanic Gardens
3.5 km / 2.2 mi
Melbourne Cricket Ground
3.5 km / 2.2 mi
AAMI Park
3.6 km / 2.2 mi
John Cain Arena
3.8 km / 2.3 mi
High Street Armadale
3.9 km / 2.4 mi
Rod Laver Arena
4.1 km / 2.5 mi
Margaret Court Arena
4.1 km / 2.6 mi
Fitzroy Gardens
4.1 km / 2.6 mi
Sidney Myer Music Bowl
4.3 km / 2.7 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 168
- hotel
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Car hireExtra charge
- Valet parking
- Room service
- Laundry service
Show 34 more facilities & services
- LaunderetteExtra charge
- 24-hour securityExtra charge
- Bellboy serviceExtra charge
- Hotel safe
- Currency exchange facilities
- Lift access
- Shop
- Garden
- Terrace
- Concierge
- Newspapers
- Luggage room
- Clothes dryer
- BBQ facilities
- Grill/BBQ
- Café
- Bar
- Restaurant
- Smoking areaExtra charge
- Banquet hall
- Conference room
- Meeting room: 3
- Business centre
- Children playground
- TV lounge
- Game room
- Hot tubExtra charge
- Spa centreExtra charge
- Breakfast
- Picnic
- Non-smoking establishment
- Minimum check-in age: 18
- Fitness
- Golf practice facilityExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
RO
Room Only
Accommodation only. Meals are usually not included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
DOUBLE WITH VIEWSDOUBLE • WITH VIEWSDBL.WV-2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityElement Melbourne Richmond
DOUBLE WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.WV-2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 24 m²DBL.KG
Room overview
Smoking room- Room size
- 24 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Electric Kettle
- Bathroom
- Shower
Facilities with extra charge
- Kitchenette
- Internet access
- TV
- Direct dial telephone
- Hairdryer
- Cable TV
- Slippers
- Wi-fi
- Safe
- Housekeeping
- Soundproof room
- Toiletries
- Individually adjustable air conditioning
- Ironing set
- Tea and coffee making facilities
- Mini fridge
- Desk
- Bathrobes
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityElement Melbourne Richmond
DOUBLE KING SIZE BED
Room photos
12 photosSelect a photo to open the full-screen viewer.
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Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Smoking room- Room size
- 24 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Room amenities
- Electric Kettle
- Bathroom
- Shower
Facilities with extra charge
- Kitchenette
- Internet access
- TV
- Direct dial telephone
- Hairdryer
- Cable TV
- Slippers
- Wi-fi
- Safe
- Housekeeping
- Soundproof room
- Toiletries
- Individually adjustable air conditioning
- Ironing set
- Tea and coffee making facilities
- Mini fridge
- Desk
- Bathrobes
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityElement Melbourne Richmond
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN WITH VIEWSTWIN • WITH VIEWSTWN.WV-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityElement Melbourne Richmond
TWIN WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: TWN.WV-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN STANDARDTWIN • STANDARDTWN.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityElement Melbourne Richmond
TWIN STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: TWN.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room TWO BEDSRoom • TWO BEDSROO.2B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityElement Melbourne Richmond
Room TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: ROO.2B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Element Melbourne Richmond
100
reviews shown
Jason
Very good place to stay.
Carolyn
Good location, Very clean, comfortable bed, great large shower, all amenities. Will visit again
Serene
Clean room and comfortable bed
Tracy
Very clean and comfortable room. Close to where we needed it to be and very reasonable price. We will stay here again.
Waylon
Room was clean, cool on a hot day and friendly staff.
Kristy
What a gorgeous property - relaxing surrounds, modern and clean facilities. Not far from the city- highly recommend this. Only down side was aircon bit loud overnight.
Michael
Clean and neat. Great access
Stefanie
Very pet friendly. Loved seeing all the dogs.
Karan
It was simply amazing at all levels of hospitality
John
Really good expeience. All cery couteous and helpful staff. Close to my education requirements and a tram nearby to make access to Richmond. Perfect
Rhiannon
Rooms and facilities were excellent, only complaint was breakfast.
Listed as being between 7am-10:30am, we
Listed as being between 7am-10:30am, we
Gayle
Convenient to where i needed to be and very clean and good property
Ayentu Manyahelale
Great stay, would definitely choose again
Daniel
3 night business stay
Check-in was speedy once I found the entrance. Was late night but it wasn’t very well lit or signed from outside.
Room was in good condition, but couldn’t work out the air conditioning to get it to a pleasant temperature. It just went from very cool to very hot. Pillows are very comfortable, but I found the mattress too firm so struggled to sleep.
Room was in good condition, but couldn’t work out the air conditioning to get it to a pleasant temperature. It just went from very cool to very hot. Pillows are very comfortable, but I found the mattress too firm so struggled to sleep.
Daniel
Lovely hotel. Great service.
Simon
This is typical of world we live in. New year eve is fireworks display and they have a balcony one in use and another in darkness or not utilised, So, what happened when we enquired about the balcony not in use? was the people who paid for it did not want any other people there. That is what has become of everything nothing is free for everyone but not this hotel you have to pay for the free view. What is the world coming to.
Rachel
The room is very clean. This hotel should be ranked at 5 stars.
Anna
Rooms were clean, comfortable and quiet. Great for a quick stay for work!
Daniel
The actual room was pretty good. I like having kettle as well as coffee maker so the tea doesn't have that coffee tang. The check in process and check out process was good and staff in that area were good. Where they really let themselves down is the food and the service of the food. The breakfast buffet was OK, but dinner was brutal. Menu never changes for the whole time I was there, to get a waiter to take an order is a work of art. When they eventually (and I mean eventually) take the drink order, it was a 15 - 20 minute wait, and having to re ask where it was before that arrived, the food much longer. The food quality at dinner was poor and per above comment, the service was dreadful. The actual people were polite and nice enough, but clearly no proper training - no one comes back to the table to see how food is. I refused to pay for part of my food as it was not edible. They made some shoestring fries that were so soggy and full of grease - a real shame as the front desk people were nice, the rooms good and the location great too.
Stacy
.
Claire
The view
Ruth
Friendly staff, clean and well equipped room, hotel had a lovely feel.
Henryk
A bit of a surprise
This place was a bit of a surprise - easy, not too large/busy, comfortable and great location to get to all parts of Melbourne.
Ewan
Conven
Louis
An extremely convenient and comfortable stay.
Stuart
The stay was for medical reasons so our activity was confined to the Element and Epworth Freemasons.
The food overall was largely Asian origin so we didn't use that facility. The absence of English Breakfast tea in the morning - well!!
The bed was very comfortable but my wife thought the room was a little small - that could be because we were confined there for quite a few days.
The food overall was largely Asian origin so we didn't use that facility. The absence of English Breakfast tea in the morning - well!!
The bed was very comfortable but my wife thought the room was a little small - that could be because we were confined there for quite a few days.
Robyn
Loved the friendly and helpful service.The dinner was delicious.The bed was brilliant to sleep in and the pillows were so comfortable.
Jo
Great staff, rooms could uplift
Hotel staff were lovely. The facilities are getting a little rundown. Air con in room was not working however I was moved swiftly and provided a compensatory gift.
A good stay but could do with some uplift in the rooms.
A good stay but could do with some uplift in the rooms.
Kim
A high quality Hotel, would definitely stay here again. Exceptional cleanliness, comfortable King Size bed, lovely room, helpful staff in a quiet location with parkland nearby and the sound of Cockatoos outside. The tram stop immediately opposite gave easy access into the city and the on site restaurant and bar were very welcome after a busy day. With heavy luggage a lift to all floors made for easy access.
Cathy
Thanks for consideration when l had an injury
Had a broken wrist needed ice bucket for injury. very helpful staff.
Johanna
The location was convenient for our stay as it was only about 5 km from my son’s home and this and the fact the Grand Prix was on and other hotels were out of our budget was the reason for choosing the property.
Our original room was totally wrong for our needs. We were placed in a room catering for disabled patrons. There was no shower screen, water from the shower went everywhere including all over the toilet, and the floor was a slipping hazard. This was rectified the next day by a lovely female duty manager who arranged to move us to another room and we appreciated the speedy resolution of our complaint.
I would like to add that the housekeeping service during our stay left a lot to be desired. Basics like tea & coffee were not replaced at all, I had to ask for toilet paper and tissues to be replaced, and on some days, the cups and glasses were not cleaned, towels were not replaced and rubbish was not removed.
We paid a premium price of $2233 for 7 nights twin share accommodation and it was a disappointing experience overall. The beds were clean and comfortable though.
Our original room was totally wrong for our needs. We were placed in a room catering for disabled patrons. There was no shower screen, water from the shower went everywhere including all over the toilet, and the floor was a slipping hazard. This was rectified the next day by a lovely female duty manager who arranged to move us to another room and we appreciated the speedy resolution of our complaint.
I would like to add that the housekeeping service during our stay left a lot to be desired. Basics like tea & coffee were not replaced at all, I had to ask for toilet paper and tissues to be replaced, and on some days, the cups and glasses were not cleaned, towels were not replaced and rubbish was not removed.
We paid a premium price of $2233 for 7 nights twin share accommodation and it was a disappointing experience overall. The beds were clean and comfortable though.
Lee
Clean spacious room and big bathroom. Comfy bed and quiet.
Vanessa
Nice super clean comfortable rooms.
Stay at desk super friendly.
I found it odd that there was NO items in the Kiki bar at all not even bottles of water.
We called to ask and they said we could walk down to lobby or wait til another time to call?
Petty small things but they didn’t restock the coffee pods either for the second night.
In saying that, If you’re looking for a short stay close to trams and a running track it’s awesome. Very clean
Stay at desk super friendly.
I found it odd that there was NO items in the Kiki bar at all not even bottles of water.
We called to ask and they said we could walk down to lobby or wait til another time to call?
Petty small things but they didn’t restock the coffee pods either for the second night.
In saying that, If you’re looking for a short stay close to trams and a running track it’s awesome. Very clean
Sue
Stayed in king room with balcony.
Beautiful
Beautiful
Tiong choon
Great stay cation
A local hotel which is always a great staycation option on extreme hot days. They are always welcoming to giving early check ins and late check outs during less busy times. Has an excellent level five fun level of a kids room, arcade room and Mario kart Wii room. Great food at mint lane restaurant too.
Stephen
Amazing staff !
The hotel was ok , and convenient for the AO2024 , the staff was great really nice and helpful.
Jacqueline
Lovely, clean and modern hotel with easy access to the City. Bed and pillows were so comfortable, room spacious, breakfast was great too.
Belinda
Stayed with my dog (english springer spaniel). Dog bed, food & water bowls doggie room service menu all provided. Car parking is max 2.1m height and didn't suit my car. Street parking (accross the road & down the hill) is free after 5pm Friday for the weekend. Plenty of grass for Jerry to do his business across the road. The staff were great. The room was well appointed.
Jorge
Very nice hotel with excellent staff. Modern hotel with clean rooms. The tram into central Melbourne stops at the hotel making the trip very convenient.
John
Great 5 day stay at Element.
We had a wonderful 5 day. The desk staff organized our disabled parking and we were free to come and go. The underground parking allowed us to easily transfer our luggage to our room. We ate at the restaurant several times and the food was very good and reasonably priced.
Great bed and we will definitely return.
Great bed and we will definitely return.
Clare
Perfect stay with the pooch!
I really can’t fault my stay. I chose Element so I could bring my dog. The room was lovely, big king bed. All the doggy rooms are along one hallway on the ground floor, so you don’t feel bad if your dog barks here and there as you’re surrounded by other dog loving guests.
Happy hour in the sofa area is lovely. I ordered room service, pasta and tart, and both were delicious. The staff were lovely. Even the coffee made by the barista was spot on (my pet peeve is hotels who don’t have properly trained baristas!).
The only thing that didn’t appeal to me was the restaurant. It has tile floors and feels more like a cafeteria- fine for breakfast or lunch but really lacking ambiance for dinner, especially compared to the beautiful lounge area nearby. It feels cold and hard. I chose room service for that reason.
I will definitely be back!
Just
Happy hour in the sofa area is lovely. I ordered room service, pasta and tart, and both were delicious. The staff were lovely. Even the coffee made by the barista was spot on (my pet peeve is hotels who don’t have properly trained baristas!).
The only thing that didn’t appeal to me was the restaurant. It has tile floors and feels more like a cafeteria- fine for breakfast or lunch but really lacking ambiance for dinner, especially compared to the beautiful lounge area nearby. It feels cold and hard. I chose room service for that reason.
I will definitely be back!
Just
Alanah
Spent a night with my partner. We were super disappointed with our stay despite good reviews. The room we had was so warm overnight and air conditioner kept switching off. We had a dog continuing to bark multiple times above us throughout the night. Parking was very limited. Only good thing was a comfy bed
Verified traveler
Usually very good - this time below expectations
Usually, and generally a very good hotel. This time poor attention to detail, cost cutting. No longer providing moisturiser. No spare toilet paper roll - only had a half roll on arrival. Safe not working (this is common). Fridge door is faulty - water had leaked out of fridge onto floor and carpet.
Brendon
Clean and modern with good parking
Verified traveler
Very nice hotel!!
Very nice hotel!! Close to public transit and we really enjoyed borrowing the bikes from the hotel. Great bike paths along the river!
Kate
Having a vehicle, I found signage and entry point limited and difficult to negotiate.
Jarrah
pleasantly surprised. the room was very clean and in good condition. it's a very good hotel for this price range. it was convenient for me to reach meetings in hawthorn and richmond. staff were very freindly and helpful. will stay here again.
Brett
Outstanding
megan
Very quiet and great public transport access
Avram
Very clean , good breakfast and coffe. Great staff.
Scott
A comfortable stay. Easy tram trip to city.
Wayne
Very happy thank you.
Jennifer
Good solid hotel in Melbourne suburbs
Nice hotel with comfortable rooms. The breakfast offering was very limited but was priced accordingly. Very good service.
Kieu
Great stay
Great place to stay - new modern clean efficient
Scott
No alarms. No surprises.
Mandy
When we booked with expedia we selected a parking option and paid for this as an extra. When we checked in there was no parking available so that was money wasted.
Roslyn
Only stayed 1 night but was impressed with hotel- very clean, good location. Now that i know they permit stays with pets, i will definitely stay again with my fur friend
Sam
Dogs crying at all hours of the night
Lorene
I'm not a man, but I was regularly called \"sir\" and \"Mr\". I don't know why we need to be referred to by gendered language in the first place.
Rebecca
We liked that it was dog friendly so we got to see lots of lovely dogs on our trip. Staff were efficient and kind and it was a great stay.
Linda
Element was unique for our short city stay as it felt like we were in a park and the surrounds provided less heat and fresh air.
Nigel
There was no mini bar, or any snacks of any kind in the room, no bottled water in the fridge or anywhere for that matter...
The aircon in the room wouldn't stay on and the room heated up very quickly and the road noise was extremely loud.
The aircon in the room wouldn't stay on and the room heated up very quickly and the road noise was extremely loud.
Jenny
Comfortable and convenient
Most comfortable bed I have slept in for ages, good breakfast available on site, coffee pod machine and pods in room and the nearby Burnley gardens were delightful. Nearby tram and close to Hawthorn and Glenferrie road food options
Kayla
The staff were very helpfull, when I called to let them know I would be checking in late. The room was tidy. The bed was so comfortable and the blackout curtains were that good, that I woke up at 8:30 am and thought it was like 4am.
Margaret
More towels, face washers & a shower cap
Rena
Element is okay - nothing wrong with it, nothing great about it. Staff are slightly brusque, but efficient enough. On my first stay, the front desk couldn't find my payment for the room (booked online, directly through their website), so I sat at reception for two hours in the late evening waiting for them to figure it out as they repeatedly asked me to pay them again.
Also although it'll be sold to you at the front desk, it feels impossible to sign up for Marriot membership - their website and systems seem ancient. Give it a try, and you'll spend a frustrating 30 minutes going in circles online (check your email, enter your email, check your email again).
Twice in my most recent one week stay, no towels were left in my room.
I only stay here for work, which it's fine for - tram stop right outside, relatively close to everything, desk and powerpoints in room.
Also although it'll be sold to you at the front desk, it feels impossible to sign up for Marriot membership - their website and systems seem ancient. Give it a try, and you'll spend a frustrating 30 minutes going in circles online (check your email, enter your email, check your email again).
Twice in my most recent one week stay, no towels were left in my room.
I only stay here for work, which it's fine for - tram stop right outside, relatively close to everything, desk and powerpoints in room.
Daryl
no parking and no help from staff. Expected to park on the side of the road
Ben
Property was modern, clean & well-presented. Check in was very slow. We had a few issues during our short stay, however the staff satisfactorily addressed all of them.
Peta
The receptionist that checked us in wasn’t very friendly. French talking man who seemed to not care about the customers.
The Motel was amazing and would recommend it to anyone. Clean; modern; bed was like sleeping on a cloud.
The Motel was amazing and would recommend it to anyone. Clean; modern; bed was like sleeping on a cloud.
henry
Free bikes
Great position right on tram line and feee bikes to ride down the paths beside the Yarra. Comfy beds too
Jon
Staff were courteous and helpful, room was clean and the restaurant was excellent. One of the best meals I've had in a long time.
Rosaria
didn’t like I was charged credit card & I paid eftpos so they were paid in full before I stayed.
Paid for carpark 3 days no internal car park?
Get back to my room Saturday night my entry cards did not work had to wait for staff to fix. Coffee in restaurant was burnt and too strong
Staff could of had better manners
On leaving i mentioned the above and the man behind desk said he would phone or send email and nothing
Disappointed
Paid for carpark 3 days no internal car park?
Get back to my room Saturday night my entry cards did not work had to wait for staff to fix. Coffee in restaurant was burnt and too strong
Staff could of had better manners
On leaving i mentioned the above and the man behind desk said he would phone or send email and nothing
Disappointed
Rachel
Good food & comfy bed
David
Quiet tucked away spot next to burnley botanic gardens, beautiful spot
Elena
It was nice, but there was nothing really wow for me
Jarra
Nice stay , reception staff are a bit sterile
Sue
Nice up market motel. Staff friendly and helpful.
Nice clean room
Nice clean room
Rebecca
Property was very clean staff were lovely great place to stay at.
Rick
Modern clean and comfortable.
Sherrie
The bed was so comfortable, the pillows were the best & the room with the block out blinds was amazing. We woke up after 9am thinking it was the middle of the night it was so dark. Loved the decor, the bathroom & shower, the kitchenette with mini fridge & kettle. Great tv with ability to stream apps from our phone, such as netflix. We had dinner in the restaurant which was very tasty & all the staff were fantastic. My husband and I really enjoyed our stay & honestly couldn't fault it. Would definitely recommend anyone to stay here.
Alison
Great location for a quiet weekend in Richmond - perfect spot for a walk to all of the best shopping and eating that Richmond has to offer
Taryn
Cleanliness, decor, staff and location were all excellent.
Susan
.
Luke
Very friendly staff. Needed an early check in and they looked after us with no extra charge.
Clean, neat rooms for a good price in a great location
Clean, neat rooms for a good price in a great location
Georgina
Ease of position, access and ability to let in fresh air.
Didn't like limited secure parking ( parking outside under a tree) when returning at night.
Otherwise great!
Didn't like limited secure parking ( parking outside under a tree) when returning at night.
Otherwise great!
Michele
Great location.
Mario
nice place
Daniel
The property is well located and obviously setup for business travellers.
But, it is obvious the build was done on the cheap so not a great finish and don't think the walls were very thick as you can hear everything.
It is quite new which is its saving grace but I don't think it will be long before it will look tired.
Also, we stayed in a room facing the main road and let me just say that I was glad we had packed earplugs!
But, it is obvious the build was done on the cheap so not a great finish and don't think the walls were very thick as you can hear everything.
It is quite new which is its saving grace but I don't think it will be long before it will look tired.
Also, we stayed in a room facing the main road and let me just say that I was glad we had packed earplugs!
Stuart
Great and convenient place to stay but needs to provide more bedding options for lighter doonas and firmer pillows. I had trouble sleeping because I was either too hot or too cold and the pillows look great but are so soft they almost suffocate you when trying to sleep. Fix these and I will be a regular customer other wise I would look for somewhere else because I need to be able to sleep well during business trips.
Gordan
Simple and great
Robert
A spontaneous Saturday night
About a 2km walk to the fantastic dining and wine bars of Richmond..... great accommodation indeed
Louise
Hotel was fantastic with an even better price. Room was clean and comfortable and very quiet. We had a great night sleep! Buffet breakfast was great and staff were super friendly and helpful will be staying here again!
Brock
Really clean, perfect for our one night stay.
Only a small thing, but lacked some basic items normally found in similar accomodation. I.e toiletries, bins, lack of towels
Only a small thing, but lacked some basic items normally found in similar accomodation. I.e toiletries, bins, lack of towels
Elizabeth
Clean and efficient
Kathryn
No close convenience stores but beautiful location on the river
Maria
Our stay was really good, we had a good sleep, nice staff and the hotel is very nice
Michael
A very nice room great service and the dog friendly stay appreciated,
Geoffrey
THE ROOM WAS COMFORTABLE -THE STAFF FRIENDLY - THE SURROUNDINGS APPEALING.
GREAT PLACE TO STAY.
GREAT PLACE TO STAY.
Tyler
Fantastic Stay
The rooms were very nice, staff were very friendly and the in house restaurant served a fantastic included breakfast. Can't wait to visit Richmond again, if only to stay at Element again.
Samantha
Beautiful set up.
Fantastic service.
Well organised and presented.
Would stay there again.
Fantastic service.
Well organised and presented.
Would stay there again.
Location & surroundings
Element Melbourne Richmond
588 Swan Street, Burnley, Australia
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Element Melbourne Richmond
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