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MainStay Suites Kew

Melbourne - VIC · Australia

19-21 Walpole St, 19-21View location

8.8/10Excellent302 Reviews
Cleanliness8.8/108.8
Service8.4/108.4
Comfort8.8/108.8
Condition8.2/108.2
Location9.6/109.6
Neighborhood9.2/109.2
Value8.4/108.4
Amenities8.4/108.4
See all ratings
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About MainStay Suites Kew

Welcome to MainStay Suites Kew, Centrally located in the prestigious inner eastern Melbourne suburb, Quest Kew is only six kilometers from Melbourne's CBD.

Our accommodations are an ideal choice for both business and leisure travelers wanting to experience the city's many attractions or needing convenient access to greater Melbourne's eastern suburbs. The vibrant shopping and restaurant precinct of Kew Junction is right next door.

MainStay Suites Kew offers a choice of studio, one, two, and three-bedroom apartments (two bathrooms in the two and three-bedroom options), surrounded by landscaped gardens featuring an outdoor swimming pool and BBQ area. Each serviced apartment provides wireless internet and stylish furnishings with spacious living areas.

Read more about this hotelShow less

With a stay at MainStay Suites Kew in Melbourne (Kew), you'll be a 5-minute drive from Studley Park Boathouse and 6 minutes from Melbourne Cricket Ground. This aparthotel is 3.8 mi (6.1 km) from Princess Theatre and 3.9 mi (6.3 km) from Rod Laver Arena.

Make yourself at home in one of the 35 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops. Rooms have private furnished balconies. 32-inch LCD televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected.

Conveniences include desks and separate sitting areas, and housekeeping is provided daily. Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Popular amenities

Swimming Pool
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking

Check-in and check-out

Check-in from 2:00 PM
Check-in until 8:30 PM
Check-out until 10:00 AM
Minimum check-in age 18

Hotel policies

No elevators Parking height restrictions apply No alcohol served onsite Guests will receive an email with special check-in instructions LGBTQIA+ friendly Guest will receive an email before arrival 24 hours Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets allowed Only dogs and cats are allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Breakage deposit: AUD 200 per stay
    • Administrative fee: AUD 5 per accommodation, per stay

    We have included all charges provided to us by the property.

  • You need to know
    • Pool access available from 9:00 AM to 8:00 PM.
    • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
    • Alcohol is not served at this property.
    • A car is not required for transportation to and from this property.
    • Parking height restrictions apply.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open during the following times:
    • Monday - Sunday: 8:00 AM - 9:00 PM
    To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and lockbox information. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards and cash
    • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
    • Host has indicated there is a smoke detector on the property
    • Safety features at this property include a fire extinguisher
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Airport shuttle fee: AUD 250 per vehicle (one-way, maximum occupancy 4)
    • Pet fee: AUD 350 per accommodation, per stay
    • Service animals are exempt from fees
    • Late check-out is available for a fee (subject to availability)
    • Crib (infant bed) fee: AUD 10.0 per night
    • Rollaway bed fee: AUD 55 per night
    • High chair fee: AUD 10 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

St Vincent's Private Hospital 0.8 km / 0.5 mi
Swinburne University of Technology 2.3 km / 1.4 mi
Bridge Road 2.3 km / 1.4 mi
Studley Park Boathouse 2.7 km / 1.7 mi
Epworth Richmond 4.4 km / 2.7 mi
Fitzroy Gardens 4.8 km / 3 mi
St. Vincent's Hospital 5.6 km / 3.5 mi
St Patrick's Cathedral 5.7 km / 3.5 mi
Melbourne Park 5.8 km / 3.6 mi
Parliament House of Victoria 6 km / 3.7 mi
Melbourne Cricket Ground 6 km / 3.7 mi
John Cain Arena 6.1 km / 3.8 mi
Princess Theatre 6.1 km / 3.8 mi
AAMI Park 6.1 km / 3.8 mi
Royal Exhibition Building 6.1 km / 3.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 35
  • hotel
  • American Express
  • Diners Club
  • MasterCard
  • Visa
  • Small pets allowed (under 5 kg)Extra charge
  • Car parkExtra charge
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Secure parking
Show 17 more facilities & services
  • Airport Shuttle
  • Laundry service
  • Launderette
  • Garden
  • Terrace
  • Concierge
  • GymExtra charge
  • Luggage room
  • Clothes dryer
  • Grill/BBQ
  • Restaurant
  • Indoor freshwater pool: 1
  • Outdoor freshwater pool: 1
  • Sun loungers
  • Breakfast
  • Non-smoking establishmentExtra charge
  • Minimum check-in age: 18
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE QUEEN BED NON SMOKINGDOUBLE • QUEEN BED NON SMOKING • 1 BedroomDBL.NM-QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Toaster
    • Bathroom

    Facilities with extra charge

    • Desk
    • Dishwasher
    • Hairdryer
    • Kitchen
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Balcony

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    MainStay Suites Kew

    DOUBLE QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM-QN

    Room amenities

    • Toaster
    • Bathroom

    Facilities with extra charge

    • Desk
    • Dishwasher
    • Hairdryer
    • Kitchen
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Balcony

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    MainStay Suites Kew

    SUITE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN BED NON SMOKINGSUITE • QUEEN BED NON SMOKING • 1 BedroomSUI.NM-QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    2 × Single bed 80-130 width, Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Toaster
    • Bathroom

    Facilities with extra charge

    • Hairdryer
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Balcony
    • Desk
    • Dishwasher
    • Kitchen

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    MainStay Suites Kew

    SUITE QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    2 × Single bed 80-130 width, Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.NM-QN

    Room amenities

    • Toaster
    • Bathroom

    Facilities with extra charge

    • Hairdryer
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Balcony
    • Desk
    • Dishwasher
    • Kitchen

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE QUEEN BED NON SMOKINGTRIPLE • QUEEN BED NON SMOKING • 1 BedroomTPL.NM-QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 3
    Bed setup
    3 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    TRIPLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Toaster
    • Bathroom

    Facilities with extra charge

    • Dishwasher
    • Hairdryer
    • Kitchen
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Balcony
    • Desk

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    MainStay Suites Kew

    TRIPLE QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 3
    Bed setup
    3 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    TRIPLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.NM-QN

    Room amenities

    • Toaster
    • Bathroom

    Facilities with extra charge

    • Dishwasher
    • Hairdryer
    • Kitchen
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Balcony
    • Desk

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE THREE BEDSSUITE • THREE BEDS • 1 BedroomSUI.3B

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 2
    Bed setup
    3 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Toaster

    Facilities with extra charge

    • Dishwasher
    • Hairdryer
    • Kitchen
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Balcony

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    MainStay Suites Kew

    SUITE THREE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 2
    Bed setup
    3 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.3B

    Room amenities

    • Toaster

    Facilities with extra charge

    • Dishwasher
    • Hairdryer
    • Kitchen
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Balcony

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room THREE BEDSRoom • THREE BEDSROO.3B

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    MainStay Suites Kew

    Room THREE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.3B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    MainStay Suites Kew

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about MainStay Suites Kew

8.8
Excellent
302 Reviews
Cleanliness
8.8 /10
Service
8.4 /10
Comfort
8.8 /10
Condition
8.2 /10
Location
9.6 /10
Neighborhood
9.2 /10
Value
8.4 /10
Amenities
8.4 /10
100 reviews shown
6/10
Pleasant
13 Dec 2025
Craig
No communication around the premises not having elevators bit average trying to carry luggage up 3 flights of stairs room very dated with limited inclusions
Leisure Family
10/10
Exceptional
15 Oct 2025
Joanne
Perfect location particularly if needing a longer stay. Everything you need is right outside your door step, and the apartments are comfortable and large with a good kitchen.
Business_and_leisure Partner
10/10
Exceptional
14 Sep 2025
Kevin
Great location and suited our needs
Leisure Family
10/10
Exceptional
28 Jan 2025
Jane
I stayed here for 5 nights as I was visiting friends who lived in Kew. It was spacious. Staff were super friendly and helpful. Had some noisy neighbours one evening but the staff handled it efficiently.
Next door to shops which was super handy. Really enjoyed my stay.
Leisure Family_with_children
8/10
Excellent
19 Jan 2025
George
Washing machine and dryer was an unexpected bonus.
Leisure Partner
4/10
Poor
02 Dec 2023
Tammy
The Apartment was very dirty. Bins hadn't been emptied from previous guests.
After having been moved to a new apartment as first one allocated was in worse condition, we chose to say nothing & clean it ourselves.
Business Family
10/10
Exceptional
26 Nov 2023
Gillian
It’s a great place to stay. Close to shops and amenities and the staff are friendly and helpful. The apartment is clean, well equipped and spacious
Business_and_leisure Self
6/10
Pleasant
08 Oct 2023
Carl
Needs a bit of a tidy up around the grounds of the buildings
Leisure Family
8/10
Excellent
30 Jan 2023
Beccy
Great area, clean, spacious, good amenities.
Bit out dated.
Leisure Family
10/10
Exceptional
09 Jan 2023
Barb
I like the area to stay in when I am in Melbourne For me it is easy to drive to and park car etc. Stairs from carpark to ground level a bit of a trial. But I do appreciate car being under cover etc.
It was hot this time and I happily found a fan for the bedroom ...
So all things I needed were there
Business_and_leisure Self
10/10
Exceptional
11 Dec 2022
Julie
We stayed in a 2 bedroom apartment which was very spacious. The main bedroom had an ensuite and both had built in robes. There is a Woolworths next door and a short walk to the main road for trams. Staff at reception were very helpful.
Leisure Partner
8/10
Excellent
05 Dec 2022
Robyn-Anne

Just as pictured

I was exactly what I expected.
Self
10/10
Exceptional
06 Nov 2022
Vanessa
Outstanding customer service and the suites are spacious and comfortable. There are a lot of stairs within the property, so be mindful of that. I had a pram with me, and they kindly gave me a room on the ground floor. I couldn’t recommend it higher! I stayed for 2 nights with my family for a wedding. Perfect accommodation
Leisure Family_with_children
10/10
Exceptional
19 May 2022
Brenda

Great apartment in an ideal location in Kew.

Five day trip for a birthday celebration. Easy arrival, very good wifi in large and well appointed apartment. Love the location and keep coming back every year.
Friends_and_family Family
8/10
Excellent
30 Apr 2022
Jayne
Out of hours Check in process was easy. There are a fair few stairs to get to the apartment, which isn’t that convenient if you’re like us with a toddler/pram. A bit of noise comes from the upstairs apartments, however apart from that our stay was nice and quiet and generally comfortable.
Leisure Family_with_children
4/10
Poor
05 Apr 2022
MICHAEL
Situated in a very central position with all amenities ie shops, transport etc very close by and handy.

Couldn't believe how dusty and somewhat dirty it was. It appears if hadn't been cleaned or dusted. Ensuite had hair all over the floor and basin. Walls very thin so unfortunately quite noisy
Leisure Partner
10/10
Exceptional
22 May 2021
Verified traveler
Excellent location. Room is clean and comfortable
10/10
Exceptional
19 May 2021
Brenda

Long weekend at Quest Kew

A wonderful long weekend in a 3 bedroom apartment with 5 adults.
Clean, great bedding and very comfortable with every amenity.
Just a few metres to a variety of cafes, restaurants and supermarket as well as the trams to the city and Box Hill.
Great heating options throughout the apartment and highly recommend Quest Kew.
Friends_and_family Family
6/10
Pleasant
18 Apr 2021
Verified traveler
No explanation of how to access car park after hours despite 7 emails & 3 phone calls!
Leisure Partner
8/10
Excellent
13 Mar 2021
Verified traveler
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Leisure Partner
8/10
Excellent
02 Jan 2021
Ann
The property is in a great location but needs an update.
Leisure Self
6/10
Pleasant
03 Mar 2020
Kerry
Very outdated , clean and tidy
Steps every where - car park hard to get too and carrying everything up and down stairs
Friends_and_family Family
10/10
Exceptional
12 Feb 2020
Verified traveler
Jacob as the on-site manager was terrific and extremely helpful and communicative.
Friends_and_family Partner
10/10
Exceptional
09 Feb 2020
Verified traveler
Second stay here, would stay again. Staff were super helpful & very clear with check-in details. Large appartments in good condition, clean comfortable, everything you need.
Friends_and_family Partner
8/10
Excellent
23 Dec 2019
Murray

Golf Trip

Great location
Friends_and_family Friends
8/10
Excellent
17 Dec 2019
Murray

Presidents Cup

great stay everything was fine, BBQ needs repairs that's about all
Friends_and_family Friends
10/10
Exceptional
07 Dec 2019
Verified traveler
We had to check in late and it was organized well and easy for us
Leisure
8/10
Excellent
22 Nov 2019
Jenny
This was the second time we have stayed here this year. We were there for a family funeral and it was a good place for all our family from around Australia to be together. My elderly mother wasnt able to climb the stairs to our apartment, so the gentleman on reception kindly changed us to a ground floor apartment. The only negative thing I have to say is that it smelled of cigarette smoke. We'd happily stay again.
Friends_and_family Family
8/10
Excellent
13 Oct 2019
Verified traveler
It is in a great location for attending functions in Kew. Everything close at hand so can walk to most locations.
Friends_and_family Partner
8/10
Excellent
12 Oct 2019
Loz
Great place to stay. clean and tidy.
Helpful staff. Thank you Jacob for your help.
Leisure Family
8/10
Excellent
01 Oct 2019
Verified traveler
When I’m in Melbourne I prefer to be on the outskirts so quest Kew is an excellent location. With transport, shopping, great restaurants just around the corner, it’s perfect for my needs.
Leisure Family
8/10
Excellent
12 Aug 2019
Verified traveler
I love the location and the spaciousness of the units.It is quite even though it is situated in a busy area. Staff are always polite & obliging
Business_and_leisure Self
10/10
Exceptional
10 Aug 2019
Christine

Amazing position

We were down from Qld for a funeral. My fathers nursing home is in the same street.- walking distance, but the overall position waa spectacular
Family
8/10
Excellent
30 Jul 2019
NAI-WEN

Comfy accommodation and good location

Room were clean and comfortable, staffs there are kind and willing to help you.

Just need to know, they don’t have lobby there, and hard to get early check in, so avoid to be too early there if you take a flight with early arrival, there won’t be a comfortable place for you to rest or charge your phone.

Location is quite convincingly too, easily to get things you need.
10/10
Exceptional
29 Jul 2019
Verified traveler
We like this venue as we can stay close to our family who live in Kew but cannot accomodate us
Friends_and_family Family
6/10
Pleasant
21 Jul 2019
Verified traveler
Wonderful location and good 2 bedroom apartments.
The fitout was fine.
Check-in was great and staff excellent.

Concern for noise from other people staying!!
Friends_and_family Family
6/10
Pleasant
15 Jul 2019
Dianne

Good location.

The property has no elevators & we were booked on the 2nd floor. Not good for the elderly so they managed to find a room on the 1st floor, which was still a struggle from the basement. Be aware that there is a $20 a day parking fee which is a bit steep. Location was good. Bedroom was cold.
Family
8/10
Excellent
07 Jul 2019
Verified traveler
Spacious and clean. The en-suite shower head did not attach to the spout of the shower so it was only a handheld shower which was very hard to use. Other than that, it was a lovely place to stay. We will be back.
Friends_and_family Family_with_children
10/10
Exceptional
05 Jul 2019
Verified traveler
I feel very comfortable there. It is a home away from home for me when I have to come into stay in city
Friends_and_family Family
10/10
Exceptional
02 Jun 2019
Verified traveler
Was quiet at night. Easy to find. Clean. Spacious area. Good parking
Leisure Family
10/10
Exceptional
20 May 2019
Verified traveler
I like where it is located. I like I can cook as I have allergies. I like the security of the complex . It isn't posh luxury but it isn't necessary as I come in for a purpose and want comfort and ease to get about. It is a tad expensive but I weigh that up with the other things I like.
Business_and_leisure Self
10/10
Exceptional
19 May 2019
Verified traveler
Great location, apartments great, quiet & staff were friendly
Leisure Family
8/10
Excellent
30 Apr 2019
Neil

Close to everything in Kew.

Great location, close to shops and restaurants, rooms were well appointed and comfortable. The only negative is no lifts, getting a little old to walk up three floors with luggage from the car park. Also did not say on the web site or I missed it that there was a charge for parking.
Family
10/10
Exceptional
28 Apr 2019
Brenda

Two night very comfortable stay in Kew

Large 2 bedroom apartment with well equipped kitchen, 2 bathrooms and separate laundry. Very quiet, safe and comfortable for singles or families.
Located near High street so it is very close to the tram stop, shopping centre and a variety of cafes and food outlets including 2 supermarkets.

There is no lift so if stairs are an issue request a ground floor apartment.
Highly recommend Quest Kew.
Family
2/10
Poor
20 Apr 2019
Verified traveler
Have stayed before and was very happy with the apartment and its location.
Just don't get sick or have an accident and cancel at the last minute. They have no sympathy and you lose your money.
Although I now need to stay in Kew regularly I won't be staying there.
Business Partner
8/10
Excellent
14 Apr 2019
Verified traveler
Quiet and did the job. A bit tired. Reception service poor.
Friends_and_family Partner
6/10
Pleasant
09 Mar 2019
Verified traveler
The location of the property was great. Was able to walk to the function and eating areas easily.

Only downside was there was no air conditioning in the bedrooms.
Leisure Partner
10/10
Exceptional
21 Feb 2019
Verified traveler

Convenient location

Very good location, close to tram, supermarket, banks and other amenities! Nice to have a swimming pool though it was very cold! Didn't feel heated at all! Would stay again if I need an apartment in that part of Melbourne.
Family
10/10
Exceptional
16 Feb 2019
Verified traveler
Staff went out of their way to provide an early checkin so we could be on time for a memorial service.
10/10
Exceptional
10 Feb 2019
Verified traveler
Nice distance from the city but close enough to get there if needed. Plenty of restaurants, cafes etc. very close to trams to get where you need. Quiet surrounds, clean and very comfortable.
Friends_and_family Family
6/10
Pleasant
13 Jan 2019
Paula

Quest Kew review

My stay was noisy - I was woken up at 6.30am by workman right outside my window working on something at the hotel. However, my stay was otherwise fine.
Also, I not been refunded my security deposit on my credit card. I wasn't able to check out because reception wasn't open and I just left my keys in a box. Maybe this is why they have overlooked it.
10/10
Exceptional
24 Dec 2018
Verified traveler
The location was excellent for me. Stairs to bring luggage up from car is hard work. Balcony where I was situated would welcome couple of large potplants to give a little more privacy
I like staying here and will again
Friends_and_family Family
8/10
Excellent
24 Nov 2018
Verified traveler

Comfortable in Kew

On the better side of Quest properties. Good service, clean, comfortable, convenient underground parking, and the washer/dryer combo worked well. Only complaint is there are no elevators, so be prepared to walk up stairs from parking and to 2nd and 3rd floor apartments.
10/10
Exceptional
22 Nov 2018
Verified traveler
The Apartment was fantastic and in an ideal location just a shame for the kids that the pool was out of order!
Friends_and_family Family
10/10
Exceptional
24 Oct 2018
Verified traveler
I didn't like the fact there was no lift. I also would have preferred the linen and towels changed daily.
8/10
Excellent
12 Oct 2018
Verified traveler
Fantastic location. Close to a wide variety of shops, restaurants, cafes. Close to trams and buses.
10/10
Exceptional
15 Jun 2018
Paul
Spacious quiet and clean. A great location close to restaurants and shops.
8/10
Excellent
20 May 2018
Verified traveler

Great family apartment.

Very clean, comfortable, all you need for a family stay in a lovely suburb.
10/10
Exceptional
04 Mar 2018
Verified traveler
Only stayed one night and it was exceptionally convienient to our function
10/10
Exceptional
25 Feb 2018
Matt

Great Apartment

Great apartment and close to shops, restaurants and transport. Easy check in and staff friendly. Will definitely stay here again!
10/10
Exceptional
19 Feb 2018
Verified traveler
Great spot. Good people. Only missing the air con in the bedrooms but apartments are clean and simple. Very comfortable.
8/10
Excellent
18 Feb 2018
Verified traveler

Roomy apartment

Very convenient to our event. Public transport close and a quiet location.
10/10
Exceptional
29 Jan 2018
Lorraine
Fantastic accomodation, clean and close to shops highly recommend.
Partner
10/10
Exceptional
17 Jan 2018
Brian

Great facility in good location

Loved our stay. Great facility in a really good, central location. Would recommend to anyone.
10/10
Exceptional
15 Jan 2018
E

Clean quiet apartment

The apartment was spacious and quiet. The 2 rooms and separate lounge were ideal for travellling with children. The staff were very friendly and accommodating.

The only suggestion would be to offer free WiFi.
10/10
Exceptional
13 Jan 2018
Verified traveler

Very convenient location in kew.

I had a great experience. Reception was efficient and pleasant. I was coming back later after 10.00pm so the receptionist walked me to my room so I would easily be able to find it upon returning late and explained what keys to use after hours. Really nice personalized service.
10/10
Exceptional
02 Jan 2018
Verified traveler
Great location to explore inner and outer Melb. Easy access to city via tram. Great coffee, love Leo's.
8/10
Excellent
23 Nov 2017
Verified traveler

Great location

We love staying at Quest Kew. It is perfectly located for us when we visit Melbourne. The staff are excellent and the facilities are generally very good. On our last visit, it was very hot and we would have like ceiling fans in the rooms. It is also not the best place if you have a pram, as there are a few steps to manoeuvre even if you are on the ground floor.
8/10
Excellent
19 Nov 2017
Verified traveler

Nice clean apartment

Good facility, close to our needs., would highly recommend.
10/10
Exceptional
29 Oct 2017
Warren

Quiet accommodation close to town

We found the Quest Kew to be an excellent place to stay for a weekend in Melbourne. Close to the center of the city in a suburb that has many excellent dining options.
2/10
Poor
26 Oct 2017
Donna

I thought it was an all night factory .

Discussing. Noisey. Staff were told before booking that l was having major surgery down the road and after my hospital stay l needed a quiet room ground floor. I moved rooms once and each time they put a family with young children up all night scrapping chairs across the tile floor. And the adults sounded like a tribe of elephants everytime they stomped from room to room. I've never had a hotel stay so bad.
10/10
Exceptional
17 Aug 2017
Verified traveler

Perfect location

We were very happy to find family friendly accommodation with plenty of space in such a convenient place. Staff were lovely too.
8/10
Excellent
27 Feb 2017
Alan

Close to transport and plenty of restaurants

We needed a self contained apartment and this one was perfect. Supermarket next door for those little things that you need. Plenty of restaurants nearby. Public transport at the end of the street. Secure parking at a reasonable price.
8/10
Excellent
05 Feb 2017
Qingjie

Convenient but need more clean

Cleaning is not so good
Family
10/10
Exceptional
16 Jan 2017
Verified traveler
Close to supermarkets and restaurants, short walk to a tram stop, friendly and helpful staff. Rooms have plenty of space. Stairs can be a pain with luggage although we knew there was no lifts when we booked.
8/10
Excellent
13 Nov 2016
Verified traveler

All good apart from the shower

Comfortable and well appointed room but the shower was possibly the worst I have ever experienced with no water pressure.
10/10
Exceptional
27 Oct 2016
Verified traveler
We came to Melbourne to visit friends nearby. This we did with ease.
8/10
Excellent
18 Oct 2016
Murray

Great locality in Kew

Really enjoyed our stay here for 4 nights in a 3 bedroom apartment. The two bathrooms, dishwasher and washing machine make it like home.
There could have been a few more kitchen supplies like cutlery and the sole pan for cooking for a little small and old.
The space in the apartment was appreciated.
One annoying thing was the noisy downpipes when it rained - very noisy
10/10
Exceptional
03 Oct 2016
Verified traveler
We had a great stay. The staff were helpful and friendly.
6/10
Pleasant
28 Sep 2016
Justin

A bit dated

Some mould in bathroom doesn't set a good impression nor does a failure to remove it when requested. Overpriced for what it is in my opinion.
Family
6/10
Pleasant
17 Sep 2016
Verified traveler

Not suitable for Elderly

Stayed on the 3rd floor, had my 82 year old Mum and dragging heavy suitcases up stairs was not enjoyable.
10/10
Exceptional
07 Sep 2016
Mary

Affordable self catering accomodation close to CBD

2brm unit, seperate bathroom with bath.Lounge, kitchen, verandah.Air con in lounge only.Plenty of wardrobe space, clean and comfortable.
Family
4/10
Poor
19 Aug 2016
Verified traveler

Great location, appalling wifi.

Quest Kew has a great location close to a tram stop. The apartment we were in (2 bedroom, 2 bathroom) was spacious and modestly decorated, though showing signs of wear. What made our stay incredibly frustrating was the BAD WIFI. The hotel staff assured us that they were working on it, but it remained quite inconsistent - never strong - during our 3 day trip. For us, wifi connection is a must on work/vacation trips, so unless we get better reports on Quest Kew's wifi, we would be looking at the Amora hotel a bit closer to the city on the same tram line.
10/10
Exceptional
03 Aug 2016
Verified traveler
Have stayed here several times close to transport, local shops and a choice of cafes and restaurants. Staff were extremely helpful. Ideal for families or couple who want a self contained apartment. only about 15min by tram to MCG, City, Bridge road shopping.
6/10
Pleasant
26 Jul 2016
bundy traveller

Tired units but in good location and a little over

Some minor maintenance required (paint touch ups and door hinges).
8/10
Excellent
27 Jun 2016
Julie

Great spot for the family getaway

We were away for a family 21st party so the location was perfect - quite a lot of the family stayed. Nice brekky places around for Sunday breakfast.
Family
10/10
Exceptional
21 Jun 2016
Verified traveler

Great apartments

Great apartment hotel in a nice quiet area next door to Woolworths and great cafes. The apartment was huge and clean. Would stay again
8/10
Excellent
19 Jun 2016
Sue
Easy access. Staff good about check in time so we knew we had to be there by a certain time. Didn't realise parking extra
8/10
Excellent
17 Jun 2016
Benjamin
Hotel was quiet and comfortable.Good value
Family
8/10
Excellent
16 Jun 2016
Verified traveler

Good location.

Easy location, tram access, banks, pubs and restaurants all in 5 minute walk.
8/10
Excellent
12 Jun 2016
Verified traveler

Good location in Kew

We stayed twice each for 3 nights, both times in 2 bedroom apartments. The apartment hotel has easily accessible car parking. The units are nice, although quite dated and worn. There is no lift and some apartments are on the 3rd floor with an additional set of stairs to the basement.
Family
10/10
Exceptional
30 May 2016
olga
A nice quiet place. Very clean easy to get to. Have stayed here before. When I'm in Melbourne this where I stay
8/10
Excellent
22 May 2016
Annabelle

Handy location, spacious room

Stayed here for the weekend for a work dinner that was close by. Great location and facilities, quiet and clean.
Broken toilet seat in master ensuite was the only issue.
10/10
Exceptional
20 May 2016
Dan

Great Value in the heart of Kew

Booked 2x3 Bedroom apartments for 2 nights for 2 families - apartments were clean and well presented, beds were comfy, and facilities were perfect for what we needed. Parking was good, if a little tight.
Family
8/10
Excellent
09 May 2016
Verified traveler
Good location for visiting our children in boarding school, great cafes nearby, lovely area. Beds are comfortable. Disappointed parking isn't included in price now as it does add up. Friendly reception staff.
Family
8/10
Excellent
09 May 2016
Dimitrios
Great place plenty of open space, nice place to relax
Partner
8/10
Excellent
30 Apr 2016
Verified traveler

Convenient location for our requirements

Elevator would suit us better for upper floor access and from garage. Maintenance required on floor coverings. Currently dangerous on stairs.
8/10
Excellent
26 Apr 2016
Verified traveler

No lifts

There are no lifts so if you are on the 3rd floor that is 4 flights of stairs to carry your luggage.
I was traveling with my 84 y/o parents so this was a major concern for us.
The lack of lifts should be apparent on the hotel website so you can make an informed decision.
We were fortunate that the staff found a vacancy on the ground floor but it could have been fully booked and we would have needed to find alternative accommodation.
8/10
Excellent
21 Apr 2016
Ģra

Convenient hotel

Tired. Fittings & fixtures worn. Entrance doors fittings loose & hard to open. Stale smelling.
8/10
Excellent
16 Apr 2016
Verified traveler
Clean and spacious apartment. Convenient for food and large supermarket around the corner.

Location & surroundings

MainStay Suites Kew
19-21 Walpole St, 19-21, Kew, Australia

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MainStay Suites Kew

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