Name: The Golden Bay Hotel Batam
Address: Jl Bengkong Laut Kota Batam Kepulauan Riau, Batam, ID

8/10

Excellent

21 Nov 2019

Verified traveler

Provide shuttle service to Nagoya Hill Mall & BCS. Breakfast provided are very basic, only few dishes. It's opposite GO CART & abt 10mins walk to Golden Prawn Seafood Restaurant.

Leisure Family

2/10

Poor

29 Oct 2019

Verified traveler

Bad Experience…

During my visit at Golden Bay Hotel dated 26 Oct 2019. Upon arriving at the hotel at 1000hrs, my friends and I was told by the concierge that there’s no room for us. The rooms were not ready due to rectification works. They should have inform us in advance about it so that we could make the necessary arrangement as not to waste our time. After an hour two of waiting, we were told that they will get us our room but we need to share rooms in order to accommodate, but we decline the offer as we have already paid our stay in full. They sent us from one hotel to another and make us look like bumbling idiots. Then they told us they got 3 rooms which is like a chalet, so we went back to Golden View hotel to view this \"chalet\" which is located near the swimming pool. This chalet looks like a chicken coup and smells of cow dung, it looks like someone got murdered in that chalet (yes its that bad), it was quiet and haunting, the chalet looks like it has not been occupied since Japan invaded Asian in WW2, I kid you not, there was a bed on the floor, a very musty smell and only us around and no one else!! Do we seriously look like some barn yard animals or someone looking for an outdoor adventure?? Look, if the hotel would have give us 2 or 3 weeks notice that the hotel is fully booked then maybe we could have could have planned to go somewhere else but this is not the case, who wouldn't get angry?? We were treated like idiots running here and there looking for a god

8/10

Excellent

17 Oct 2019

RONNIE

Provide free shuttle transport to BCS & Nogoya Mall. Walking distance to Golden Prawn Seafood Restaurant.

Leisure Partner

10/10

Exceptional

15 Oct 2019

Matt

Great value hotel.

Super friendly, helpful staff. Clean and comfortable room. Good breakfast. Highly recommended as long as you're ok taking taxis into main areas.

2/10

Poor

22 Jun 2019

Verified traveler

The place was listed as a 3 star but it was definitely a 1 star. Smokey, dirty ashtrays in the lobby area. A karaoke place next door that was very loud and went until 6 am. DO NOT STAY THERE!!!! Waste of money

Leisure Family

6/10

Pleasant

09 Jun 2019

Lynn

water is inconsistent, you get burn. If you turn on hot, otherwise too cold

Leisure Partner

10/10

Exceptional

21 Dec 2018

CLEMENT

Very Friendly Staff

Over all stay is very good with all the friendly staff, Front office clerks, housekeeping staff and restaurant associates. However the wardrobe was dusty every time we stay. The so call personal safe is so difficult to use, be the location, method of keying the passwords, the words of instruction are invisible to follow.................... cannot be used is the word.

Family

2/10

Poor

11 Nov 2018

lynn

Poor maintenance, Heater is not consistent, got burn if adjusted hot. otherwise too cold. Bed linen smell from not dry properly

10/10

Exceptional

24 Oct 2018

Chia

Super good

1st impressions...the staff..Nona ( Hope I'm correct) Speak to us in mandarin when she look at our passport. This make me feel at home. She then politely inform us the room is not ready and quickly highlight to us on the free shutter bus to the two major shopping mall. 2nd impression... when we checked in the room ,WOW again..the room was clean and fresh. The tower and bedsheets was soft and have nice smell, so it was bless to checked in just after cleaning up. 3rd impressions.. Whenever we are in and out of the hotel the staff will always greet and open the door for us. So we are paying 3.5 stars price but receiving 5 stars service. No problem all on their location and sowhat if they are away from shopping malls ,strongly recommend to stay on this hotel when visiting Batam.

Partner

6/10

Pleasant

13 Sep 2018

Verified traveler

Chesp hotel with no frills

Local area has some restaurants nearby.

Friends

6/10

Pleasant

16 Aug 2018

Lynn

Hot water not consistent

Hot water is not consistent, even though we set. Afraid little kids can get burn

10/10

Exceptional

05 Jun 2018

mikael

Nice comfortable hotel

Nice comfortable table. Good service and at 50000rup, a reasonable breakfast to keep you going till lunch in town.
Service is good, from reception to restaurant staff to shuttle drivers, all are courteous and well trained.
Can just walk to the attractions at Golden Batam which the day tours bring you to, but a waste of time .
Free shuttle service to city centre is useful, especially after the horror stories I read on Trip advisor about the taxi system there. But time taken to reach n return plus waiting time means those who like shopping should consider more expensive equivalent hotel in centre.
Inconsiderate guests talking at 1am in the corridor and stupid tour guides shouting in the corridors at 5am waking up the tourists for early morning call spoiled my last night there. This wasn't the hotels fault but perhaps they can inform tour groups about unacceptable behaviour
Overall, those looking for cheap clean hotel, and just a quiet place to relax bum around, this is a good place.

10/10

Exceptional

04 Jun 2018

Yuet Wah

Value for money with best services

Nice and enjoyable stay, friendly and helpful staff, value for money

Partner

4/10

Poor

28 May 2018

Shan

Could be better

Overall, it's an average hotel if you need a place to reside in batam. For the price you're paying, you shouldn't expect something out of the ordinary.

I feel that the cleanliness of the hotel and the rooms could be massively improved. Stains in the toilet. Doesn't smell fresh. (And there was soap on the floor when I came in for the first time). The condition of the room could be improved too. Having stayed at other hotels in batam within the same rating and price, this hotel is behind the rest of them.

Breakfast is alright. Nothing much to choose from. But it keeps you full if you're able to eat something off the selection.

There are a few eateries within walking distance so if you need to, go get a bite outside. There's a minimart just right down the road too.

Distance to major places in batam center is alright. Within 15 minutes drive.

However it could be quite far if you're planning to visit attractions in sekupang, harbour bay or maybe even barelang.

All in all, it's decent for a short stay. But not a place to impress your crush or scandal you're bringing over to stay with you.

8/10

Excellent

27 May 2018

Enik

Nice hotel

The room is clean and nice.

8/10

Excellent

21 May 2018

Judy

Can’t get anything cheaper for a good 3-star hotel

Just opposite the go-kart and other adventure places. Free Shuttle service provided to go BCS And Nagoya Hills. Best value for money. Like the firm pillows and bed, just need to work on the hot-cold water. It gets either really hot or cold, despite the direction you turn the mixer tap. Ask for room away from the foodcourt...

Family

10/10

Exceptional

17 May 2018

Didier

value for money, big clean room, good eats walking distance

8/10

Excellent

15 May 2018

jeff

Solo traveler

The room was nice and clean.. Only the A/C is not cool..

4/10

Poor

15 May 2018

saat

Feel dissapointed.need to wait 1 hour then i get my room.inside the room,the bed is ok.comfortable but the toilet is not so clean.only body soap given.no shampoo.aircon also not so strong.then the breakfast is not satisfactory.no variety.

2/10

Poor

13 May 2018

Verified traveler

No toilet paper, no body lotion, power trip.

When I arrived at the hotel ard 2pm I have to wait for the staff to allocate to me a room as they say they were full yesterday. Is that my problem? I have to wait for half an hr for my room. On top of that the body lotion and toilet paper the staff simply never top up. When I call the housekeeping dept they also say they will bring but waited for so long and nobody came.

6/10

Pleasant

13 May 2018

Verified traveler

to noisy

Guest with children run and shout at corridor.
I was woken up at 4 am when a group of youngster passing our room talking and
laughing loudly and playing too.

8/10

Excellent

20 Apr 2018

kwee ngoh

overall the service is good and the room is clean

the toilet cleanliness needs to be improved n bath towers is quite old

10/10

Exceptional

11 Apr 2018

Verified traveler

Unbelievable service at an unbelievable price.

Go around the world and you can't get many such places which give you quality, comfort and service at such an unbelievable price. Will never ever forget the service rendered by Rio, Jenny and Octa. The people are so kind you will fall in love with them. The place is ideal for a family with walking distance to adventure and awesome food. Go Karting to Parasailing, you are just a 3 - 4 min walk away. The breakfast is great. The shuttle service to the city centre is a dream. If you are going to Batam, you should not stay anywhere else!

Family

4/10

Poor

03 Apr 2018

Nicholas

Cheap hotel lacking consistent service standards

Golden Bay Hotel was a highly affordable hotel that provides value for money services such as an included daily breakfast that was tasty and free shuttle services to and from Nagoya Hill Mall.

What could have been an highly satisfactory stay at this hotel was marred by inconsistent service standards and poor maintenance of the room.

1) Booked a Double Room with an add-on bed to sleep a total of 3 pax. Checked in at 11am and was told by the reception during check-in that housekeeping would be placing the additional bed by the end of the day. Returned at 9pm to find no add-on bed. Had to call the receptionist to remind her and it took 1 hour before housekeeping finally set up the add-on bed. We were beat by 10pm when everything was ready.

2) When I first checked in the room on day 1, shampoo and body gel dispensers were entirely empty. Had to get receptionist to call housekeeping to refill them. Rather appalled that housekeeping tidied the entire room after the previous guest checked out but missed refilling the dispenser which was transparent and clearly empty.

3) On the 2nd day of stay, upon my return to the room at night, room was tidied but housekeeping did not refill the empty tissue box and toilet roll holder. Had to call them for a refill.

4) Air-con set at 16 deg Celsius was not cold at all. Took a good hour for the room to cool down. Air-con vent was also extremely black and dirty. Look as if it hadn't been cleaned in years.

10/10

Exceptional

21 Feb 2018

Yuet Wah

Unexpected GOOD SERVICE for VALUE for Money Stay

Service is the best. They do keep their SLOGAN of Serving Guest With HEART. All staff serve the guests with hearty smilessssssssssssssss and patience especially the Front Office Supervisor or Manager DION who really takes good care of us. We will surely return for their hospitalities. However the room was a bit dusty, especially on the in-room safe box, headborad of the bed. The washing basin was leaking severely and makes the floor wet ( please rectify ).

Partner

8/10

Excellent

18 Feb 2018

Billy

10mins walk to golden prawn 555 and 933

The staffs is helpful. Traffic jam on 5pm onward weekend and the weather is scorching hot, even the shuttle bus couldn't reach at the BCS mall bus stop. But the shuttle bus driver make the effort to leave the bus and find us at the busstop. #appreaciate

8/10

Excellent

07 Jan 2018

Shawn

Good hotel in Golden City

The stay at the hotel is great overall. Just a few things that could be improved on,: no hair dryer provided (could be provided upon request perhaps), Staff didn't assist to help some of the safe boxes (I booked 6 rooms in total) and there was some early morning activity at 6am that caused my patrons to wake up - could have been a warning upon check-in.

Other than that, I would recommend the hotel for its location in Golden City, general staff and accommodation as well as price.

10/10

Exceptional

26 Dec 2017

salbiah

Feel like home

seriously, i feel like home, too warm welcome. Jenny pick us personally, easy access the hotel with no delay. all the staff is very kind , polite and beyond of the words to describe how kind of them especially Jenny. please give her a best credit of the kindness and we feel like sister now. also to all the staff involveat the counter during day time also the bapak who welcome us in front of the main door with heartwarming. we promise to come again...10 thumb up to all....thank you so much Jenny and all...❤❤❤❤

8/10

Excellent

25 Dec 2017

Benjamin

Nice hotel 4/5

A good hotel but the shower always switches between cold and hot where I do not have control over the temperature. WiFi connection is stable but sometimes buggy depending on which room you got. Water activity is far away from the hotel so is a little bit inconvenient.

8/10

Excellent

17 Dec 2017

min

Nice hotel overall

Few mins walk to golden view hotel. Facilities are shared when you stay in golden bay so that's nice. friendly staffs. Go kart is right opposite. Although surroundings is quite noisy but only stayed for a night

10/10

Exceptional

16 Dec 2017

Alvin

I was their with my family on the 3rd Dec to 6th Dec2017.
The taxi trip from Batam Ferry Terminal to cost 80k and it quite near.
The room is good and the service is excellent.
The Hotel is just beside a park which has alot of fun activities like Go-Cart, Paint ball shooting, flying fox, parasailing..etc
The hotel provides free shutter service to Nagoya and BCC mall which is a very important service due to their location.
There are food court just beside the hotel and the lady some one also mentioned before can speak chinese.
My children loves their morning breakfast which serve mee goreng.
They even have eggs station which serve different type of eggs on request.
Overall a very good place to stay for family because of it services and the nearby park.

Family

8/10

Excellent

16 Oct 2017

Ben

No complaint about the hotel, it is good for the price and it is near my destination.

8/10

Excellent

06 Sep 2017

Bambang

A good hotel for the price

Rather difficult to be found but the hotel is
a new one with Oriental atmosphere and
they tried to serve well.Altough the hotel.is
2 star I reckond, but it was okey, for.the
PRICE I have been paid.
Of course compare it wit IBIS Styles is not
a match, even though noth of them I really
satisfied

Partner

8/10

Excellent

28 Aug 2017

Noorizan

Good place of stay for value deal

Staff are friendly

Partner

10/10

Exceptional

12 Jun 2017

Gadz

Best place

everything is great. from the receptionist, driver, food, location and everything

10/10

Exceptional

09 May 2017

Daniel

Great Hotel

I thought I was conned...When I went online it states \"Golden View Hotel\" the hotel I always wanted to try out but the link went to Golden Bay. I can say it was a blessing in disguise. I did stay at the golden view a few days later but it was no better than Golden Bay. Golden view had poor Wi-Fi connection compared to Golden Bay.. Both hotels incidentally are under the same management.

The plus is the location for those who wish to have a quiet night rest. It may be a little way off from the city but they do have free shuttle running to shopping centers and Batam City Center ferry terminal.

What I like is the food at the food court which is really cheap and great. Do not get fooled by the look of it. They do not display food in their stalls due to health and hygiene reasons. They are frightened of guest getting food poisoning and thus kept food in ice boxes and fridges. Just walk in and asked for the menus or approach the stall and ask

Seafood, BBQ, Beers you name it they have it. Sping rolls, fried fish, BBQ fish, Deep fried shrimps with butter or cereals and satay are my favorites

If you need assistance ask the food-court manager \"Nengsi\" she will assist you. What's more you have free Kareoke.. I spent 3 nights having my dinner at the food court.....

10/10

Exceptional

08 May 2017

Daniel

Great Hotel

Always wanted tothe try Golden View and when I saw it on Expedia I was trying to book it but the link kept going to Golden Bay Hotel...I thot I was conned but I guess it was a blessing in disguise.

Stay 4 days at the hotel and it was fantastic.WI_FI was good....Food great. What really impressed me was the food court named \"Geylanf Food Court\" next to the hotel...Many still do not know about it and if you walk in to it do not get fooled by it appearance and no food on display cabinet of the stalls.

They do not display any food items for fear of contamination. Weather is hot and and food on display will turned and caused food poisoning. All food are kept in the fridge for safety and health concern of all customers.... Ask and they will show you the menus.....Price is really cheap and the food is one of the best and if you want to sing there is a kareoke stage for you show off your talent for free..... Need any assistance the manager of the food court is really helpful.

8/10

Excellent

06 May 2017

Vish

Had a nice stay there.. no complaints.. Staffs were friendly... Though most of them are unable to talk in English they try to help you on information

8/10

Excellent

02 May 2017

HUAN LIN

Charged for a buket of ICE

It was out of the way ~~ but hotel is good and new !! I was charged USD 2 for a bucket of ICE ~~

Family