Mercure Alice Springs Resort

6/10

Pleasant

14 Jun 2026

John

Very run down and needs a big upgrade.

Self

8/10

Excellent

11 Jun 2026

Carolyn

A little bit dated and tired but still fine .
Beware the beds on wheels - move when you lean/sit on them
Pool not heated - guess not needed here much but wasn’t that hot when we were there
Delicious meal in restaurant on site

Partner

8/10

Excellent

06 Jun 2026

AVENASH

Bar lounge is amazing.

Friends

4/10

Poor

05 Jun 2026

Jayne

Room incredibly tired and smelt dirty and of old cigarette smoke.
Towels were worn and also smelt bad.
Definitely a 3 star - not 4 star.
Expensive for the room and would not return.

Partner

8/10

Excellent

15 May 2026

christine

Dirty bathroom area floor hole in the ceiling above shower. Leaking toilet. Resurant food good room service burger great. Drinks great . Great big room . Would stay again

Business Self

8/10

Excellent

14 May 2026

Helen

Food fresh & varied

10/10

Exceptional

06 May 2026

Robyn

As soon as i arrived, the staff were so welcoming, helpful, I got upgraded. I felt very safe and the restaurant food was amazing.

Self

8/10

Excellent

24 Apr 2026

Mona

The Mercure gives you the impression that it was once a motel that was revamped. It is not the most accessible property however it does have a swimming pool, a decent restaurant that serves a buffet breakfast and a nice dinner menu. It’s well located in a short walking distance from town.

Self

10/10

Exceptional

21 Apr 2026

Peter

Bar was well stocked and friendly service. The property recovered well since the floods in the area.

8/10

Excellent

14 Apr 2026

Beverley

Food over-priced, but I had a very nice evening meal of duck. Lunch the previous day not so good as the steak in my steak sandwich had not been trimmed of the gristle, making it difficult to eat.
Overall, a reliable, not extraordinary, place to stay.

Self

10/10

Exceptional

13 Apr 2026

Marion

Breakfast was very good. Rooms were excellent. Staff were helpful. Bar was ok.

Family

6/10

Pleasant

08 Apr 2026

Janet

No housekeeping or maintenance over the Easter weekend. I appreciate staff want to be with their families over the holiday but this is the hospitality industry and I would expected better service

Self

6/10

Pleasant

08 Apr 2026

Craig

Due for some refurbishment. And could do with more staff in the restaurant.

Family

10/10

Exceptional

29 Mar 2026

Carol

Nice room, comfortable beds. Good shower, very friendly and professional staff.

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

Carol

Large room, comfortable beds and good shower. Nice restaurant food, and bar, reasonable prices. Very friendly and professional staff.

Friends_and_family Family

4/10

Poor

24 Mar 2026

Paul

Very untidy

10/10

Exceptional

16 Mar 2026

Sarah

The lighting options in the room were very limited and we couldn't work out how to put the bathroom light on without also having the bedroom light on.

Family

10/10

Exceptional

12 Jan 2026

Virginia Lee

The staff was great from check-in to checkout. The buffet breakfast was delicious and there was a variety of fruit. Gotta say, the Prawn Red Curry was FANTASTIC!

10/10

Exceptional

02 Jan 2026

Joanne

Staff were wonderful
Room was fantastic
A beautiful place to stay

Partner

8/10

Excellent

01 Jan 2026

Colin

All round enjoyable

6/10

Pleasant

29 Dec 2025

Ellen Marie

The resort grounds are poorly maintained. The pool has a very rusty and permanently closed walk up bar. The pathways are not swept with leaves strewn around.
Staff are nice and helpful.

Leisure Partner

8/10

Excellent

02 Dec 2025

Matt

Love the grounds and all the trees. And birdlife.

Business Partner

8/10

Excellent

30 Nov 2025

Matt

Love the grounds, the trees and the birdlife. And easy walk to town. Just need a back gate.

Business_and_leisure Partner

8/10

Excellent

25 Nov 2025

Matt

🙂

10/10

Exceptional

25 Nov 2025

C

The room was absolutely spotless and well equipped. The bedding was comfortable and the bathroom was large enough to comfortably accommodate two people. The location and layout was impressive, with the large swimming pool being a welcome and refreshing relief from the heat. Staff were friendly and overall we had a very pleasant stay.

Leisure Partner

4/10

Poor

16 Nov 2025

Shweta

Not enough staff to attend to your needs.

Leisure Family

4/10

Poor

13 Nov 2025

Shweta

The room had bad urine smell. Complained to reception and he told me he can’t do anything since he is ONLY staff in the hotel managing. So basically there was no other staff in the whole hotel to look after guests. Called reception for 2 hours, no response.
Also breakfast had very less option.

Leisure Partner

10/10

Exceptional

30 Oct 2025

Dameyon

Staff are super friendly and helpful. Some of the best in Alice.

Business_and_leisure Self

6/10

Pleasant

13 Oct 2025

Kay

Some eating utensils were stained and marked. Over 3 nights, we only had one toilet roll which was almost used up. Breakfast was expensive. $15 for a bowl of cereal and toast (which I do not eat) The fruit was very fresh at our conference but the other morning tea options were bland. It was only a 10 minute walk to the shops. Staff were obliging. We did not park.

Business Friends

8/10

Excellent

07 Oct 2025

albert

Great service. Your hot water runs out in the shower quite quickly so needs to be addressed.

Business

10/10

Exceptional

02 Oct 2025

Lawrence

Great location and a good calue for the money.

6/10

Pleasant

30 Sep 2025

Annette

The room was nice but the cleanliness of the shower was bad and the shower head was leaking and in need of repair or replacement.

Leisure Self

8/10

Excellent

10 Sep 2025

Mitchell

The bed was so comfortable, I had the most amazing sleep. I also asked for a quiet room and staff were very accomodating of this (though it's not a noisy area anyway, so I think most rooms would have been fine). However, the shower head in my room dripped constantly and needs replacing. Staff were mostly indifferent, with the exception of an older Australian man, who was very friendly and welcoming. All up, I would happily stay there again.

10/10

Exceptional

20 Aug 2025

Ann

The restaurant was amazing. We had a wonderful stay. Thank you.

4/10

Poor

17 Aug 2025

PAUL

Cold showers and reception didn't care!

10/10

Exceptional

15 Aug 2025

Ram

Great beds

I gave a 5 starts review because I think the current grades do it some injustice.
The beds in this hotel are simply fabulous.
Regarding the room -in our first visit we were upgraded to a room starting with 3 (in the river block) and this room was excellent. In our second visit we stayed in a rooms starting with 2 and the room needed some update, and more intriguing - was located on the main road so noisy. So in order to fully enjoy - ask for a room in the river block or at least a room not facing the road.
The coupon provided in reception makes the breakfast buffet a great deal.
It was too cold for the pool and it is less inviting than the picture they publish.

Friends_and_family Family

6/10

Pleasant

13 Aug 2025

holly

The setting and the property were beautiful. Hard to realize that you were in the middle of the desert. Manager was helpful and friendly. There were two problems. One was that there’s no elevator in one building. The hotel and hotels.com should have revealed that. They had a luggage lift which helped. The reception area wasn’t accessible either. That being said, one can make a more informed decision when given more information. The main problem was the front desk staff. They were not friendly or informative. It was as if they had chips on their shoulders. I was not helped with the luggage lift upon leaving. They brought my bags out and left them in the middle of the lobby and walked away. There was a major discrepancy between what their info map/guide said and what Google and Apple said. When this was pointed out, they were rude and essentially said they were right. I realize that Alice Springs is not a big city/cosmopolitan place but to get cross with a customer when their error was pointed out, was uncalled for. This property could be filled every night if it were staffed with people who cared about the customers.

Self

10/10

Exceptional

08 Aug 2025

Janet

The room is very clean and comfortable. Staff are friendly and attentive. Restaurant food is delicious. Overall it’s a very satisfying stay.

Leisure Family

6/10

Pleasant

07 Aug 2025

Donna

There were no blankets in rooms so you have to use heaters. Not enough staff on for bar service , service took along time, staff were lovely buy she was run off her feet the whole night. Tv reception is not good. No seating in outdoor/garden areas so you have to sit at pool.

Leisure Self

8/10

Excellent

06 Aug 2025

Carolyn

After our previous location, the Mercure was a joy to come to. Clean room, spacious and a wonderful bed. Staff were friendly and welcoming.

Leisure Partner

2/10

Poor

18 Jul 2025

stephen

no sleep & no satisfaction

after six nights on the larapinta trail we were looking forward to a restful nights sleep. we upgraded our room which included a bath. about 2am our very noisy neighbours in the adjoining room came home and from that point we didn’t sleep again. I knocked on their door and spoke to them once. we then called hotel reception/security another two times over the next few hours and they came and spoke to the offending guests. nothing changed. no offer to change rooms or eject the noisy neighbours. in the morning I spoke to the receptionist who checked us in. he was aware of the disruption. I asked about a refund and was told because we booked through a third party no refund was possible. he suggested we contact hotels.com. (we were offered free b/f which we declined as we had an early flight to get to). after contacting hotels.com who tried to get a refund on our behalf we were told the hotel had declined our request.
Obviously the hotel is not responsible for the bad guest behaviour but they need a better policy to deal with situations like ours.
We stayed at the hotel the night before our trek and the night after. rooms seem to vary according to the different buildings. It’s an ok hotel but certainly can’t recommend after our experience.

6/10

Pleasant

01 Jul 2025

Matt

Normally have a great stay but tonight waited one hour for my meal and eventually gave up, walked out, and caught a Taxi into town for dinner. A fabulous pizza at Bella, which are always great.

Business Self

8/10

Excellent

01 Jul 2025

Matt

Close to town and safe parking.

Business Self

8/10

Excellent

26 Jun 2025

Charles

Alice Springs

Nice hotel with a good breakfast

Friends_and_family Friends

8/10

Excellent

21 Jun 2025

Mabu

Welcoming staff spacious and clean room

Friends_and_family Family

6/10

Pleasant

15 Jun 2025

louise

Terrible showers

Friends_and_family Family

10/10

Exceptional

28 May 2025

Philip

Very good value. Restaurant has good menu.

Leisure Self

8/10

Excellent

05 May 2025

Matt

👍

Business Self

10/10

Exceptional

20 Apr 2025

Sue

Service and thoughtful attention to providing comfort

Leisure

10/10

Exceptional

14 Apr 2025

Raimonda

Friendly staff, nice location

8/10

Excellent

10 Apr 2025

Margaret

Thank you for being my gateway to see the beautiful town of Alice. What a wonderful experience. Thank you to the cleaning staff and thank you to reception for going the extra step to gain information for me. You rock

Leisure Self

10/10

Exceptional

07 Apr 2025

Francesca

The Mercure was a wonderful stay and would definitely go there again. The staff were friendly and helpful and the place was calm and relaxing. Close to main shopping area and pool was refreshing

Leisure Self

10/10

Exceptional

28 Mar 2025

DAVID

Good hotel for a short stay in Alice Springs

If you’re looking for a nice hotel for a short stay in Alice Springs before heading out to see the Red Center, then Mercure is a great choice.

Self

6/10

Pleasant

23 Mar 2025

Edward

Showers should have grab bars and non-slip flooring.

Leisure Family

10/10

Exceptional

21 Mar 2025

Murray

A great place

This was one of the best hotels I've stayed at for a long while...

Self

10/10

Exceptional

21 Mar 2025

Murray

A really good stay

I could have easily added a few extra days on to my stay at this hotel. It was ideally located, the room well appointed. The staff were attentive, although i did feel some of the more newer staff could have done with more training., otherwise, it was a perfect stay...

Self

8/10

Excellent

12 Mar 2025

Verified traveler

Outback adventure

Good location, good restaurant.

Partner

8/10

Excellent

20 Feb 2025

Patricia

A great place to stay in Alice Springs

Mercure Resort was a lovely place to stay. The room was spacious, clean and comfortable. The reception staff went out of their way to be helpful. The resort is an easy walk to town. The WiFi was spotty at times. And I wish the food offerings at breakfast were hotter. But I would definitely recommend this resort.

Partner

8/10

Excellent

17 Feb 2025

john

Ok hotel , nice swimming pool.
The restaurant menu is poor ,limited choice and its the only hotel in the Southern Hemisphere where I've ever been charged for water with a meal

Leisure Partner

10/10

Exceptional

14 Feb 2025

Terry

Good location. Can walk to town.

Leisure Self

10/10

Exceptional

13 Feb 2025

Terry

Close to city centre. safe in day time. Great staff. Walkable.

Leisure Self

10/10

Exceptional

13 Feb 2025

Richard

A very comfortable place to stay with excellent staff.

8/10

Excellent

03 Feb 2025

Hakan

Pleasant hotel. Our room was large and the bed was very comfortable. Nice pool. Everywhere in the hotel was quiet as it was their low season. Restaurant food for breakfast and evening meal was mixed standard. The staff were friendly and helpful. We were advised not to wander around Alice Springs in the evening.

Leisure Partner

8/10

Excellent

01 Feb 2025

Lynette

Beautiful setting and my room was excellent. The pool swim-up bar is shown as operational, however, it is closed down and filthy. Not pleasant to look at. The food in the restaurant was very good.

Leisure Self

6/10

Pleasant

01 Jan 2025

Patrick

In general the property was fairly maintained and in a convenient location however there wasn’t much on the menu for dinner.

Leisure Partner

6/10

Pleasant

29 Dec 2024

Christopher

I couldn't fault the staff, they were all friendly and helpful.
However, there were a few negative points:
The chairs in the dining room needed a good clean.
The glass fencing around the pool were smeary and needed cleaning.
The rubbish bin by the pool wasn't emptied for at least a couple of days.
Alice Springs itself did not feel safe at all, even during the day, so we did not venture out in the evening - I realise this is no fault of the hotel but it would have been nice if we were warned about this when checking in.

Finally, about a month before we were due to arrive our flight got changed which meant we wouldn't arrive until a day later. Despite contacting the hotel they wouldn't refund for the first day and didn't even offer a room upgrade.

It is a shame about these points, as it wouldn't take much effort to bring it round. But instead it just felt a little tired and neglected.

Leisure Partner

6/10

Pleasant

18 Dec 2024

Matthew

.

6/10

Pleasant

13 Dec 2024

Catherine

This property is clean but needs updating. The location is beautiful, though.

Leisure Family

6/10

Pleasant

16 Nov 2024

Matt

Ok

10/10

Exceptional

09 Nov 2024

Martin

Nice room. Brilliant luggage lift for rooms on second floor.
Excellent breakfasts but reserve ahead for better price.
Tasty dinners.
Helpful reception staff.

Leisure Partner

10/10

Exceptional

30 Oct 2024

Michael

First time staying will definitely return on next trip

Leisure Partner

10/10

Exceptional

29 Oct 2024

oluwaseun

nice

Business_and_leisure Friends

8/10

Excellent

29 Sep 2024

Stephen

.

Leisure Self

4/10

Poor

12 Sep 2024

Phil

Very noisy until 1am from parties hosted at the venue.

Leisure Family

10/10

Exceptional

05 Sep 2024

Kim

All the creature comforts

Great launching pad for day trips to the surrounding areas. The pool was a welcome sight after a day in the heat.

Partner

8/10

Excellent

19 Aug 2024

Verified traveler

Needs modernisation

Condition of the room was ok but decor was dated. No USB ports and no spare power points near the beds was frustrating. The pool was great and very refreshing. Town centre was 5 minutes walk away so very convenient.

Partner

8/10

Excellent

15 Aug 2024

Juergen

Great experience over all!👍

Business Self

10/10

Exceptional

08 Aug 2024

Janette

Last minute booking. Pleasantly surprised, short walk to center of town.
Beds were so comfortable, crisp white linen ensured we were able to catch up on some much needed sleep.
I’d recommend this hotel.

Leisure Family

6/10

Pleasant

13 Jul 2024

Matt

Bedding too hot

Business_and_leisure Partner

10/10

Exceptional

12 Jul 2024

Clever

Clean facilities and friendly staff

Partner

10/10

Exceptional

08 Jul 2024

Kathleen

Great place to stay in Alice Springs! Close to town and so an easy walk.
An easy walk to great walkways and cycle ways too

Self

8/10

Excellent

23 Jun 2024

Annefer

Good location. Less than 10 minutes walk to Todd Mall. Good hot and cold options for breakfast. Clean and spacious rooms. Comfortable beds

Leisure Partner

6/10

Pleasant

20 Jun 2024

Stephanie

Nice pool :)

Leisure Partner

10/10

Exceptional

14 Jun 2024

Joan

Beautiful surroundings.
Close to main shopping area and to coffee shops Etc.
Nice pool.

Leisure

4/10

Poor

01 Jun 2024

Amr

We were stolen at the hotel and when we asked for CCTV the staff told us that they don’t have cameras in that building?

Leisure Family

10/10

Exceptional

28 May 2024

Cathryn

We chose the Mercure for accommodation before and after a hike based on its close proximity to town, it’s secure, & has a restaurant. Couldn’t fault our stay. The rooms were big enough, great shower pressure, had delicious meals at the restaurant, and we felt very safe. An easy 10 minute walk into town.
I would stay here again.

Leisure Friends

10/10

Exceptional

24 May 2024

Rachel

We were unable to book with our usual facility and thought we would give this hotel a go. Glad I did. The facility was just outside of the city centre, away from the usual city noise and disruptions. The staff were friendly and I thought the price was reasonable. Will definitely stay again.

Business Partner

8/10

Excellent

16 May 2024

Matt

A bit run down

Business Partner

10/10

Exceptional

15 May 2024

Wilhelmina

Safe and friendly staff

10/10

Exceptional

29 Apr 2024

Richard

5-10 minutes to the town centre. Room faced the main road but there is so little traffic at night that it’s not noisy.

Leisure Self

8/10

Excellent

18 Apr 2024

Tracey

The restaurant was amazing! The food was so tasty and above average. Lots of choice. The breakfast was nice too. Staff were all very helpful and friendly. Batman was great!

The only con - we could not get hot water to have a shower. Maybe we picked a popular time in the morning but the whole time my husband had a shower it was slightly warm/ cold.

Leisure Partner

8/10

Excellent

15 Apr 2024

Kym

My room was lovely
Generally place bit old looking eg from the front area the garden area has old electrical items in the front
Price was expensive amd it wouldve been nice for breakfast to be included
Pool area was relaxing but -bar area dirty plus needs weeding and maybe a few plants in garden
Oberall a lovely stay

Leisure Family

10/10

Exceptional

12 Apr 2024

Kym

Friendly staff
Room was spacious and comfy bed. Pool area relaxing, probably could do with less weeds and more plants and the area with bar in needs cleaning plus pool glass fence area. Lovely housekeeping service/staff . Lastly the outside area along walk to bridge needs cleaning -a little unsightly

Leisure Family

8/10

Excellent

09 Apr 2024

Sally

Quiet room, great pool facilities and secure property

Leisure Family

8/10

Excellent

04 Apr 2024

Matt

🙂

Business Partner

10/10

Exceptional

24 Mar 2024

Jason

This is a nice place to stay. Rooms are spacious and well layed out.
Restaurant is good but up in price. Suggest booking in advanced.
Parking is good but can fill up quick.

Business Self

6/10

Pleasant

23 Mar 2024

Steven

No hot water in the morning for a shower. So overpriced in comparison to others.

Partner

10/10

Exceptional

19 Mar 2024

Patrick

Good value. Helpful staff. Great location.

Leisure Partner

2/10

Poor

17 Mar 2024

Holly

Got double charged for the room when we only stayed one night

8/10

Excellent

04 Mar 2024

Jung

Good was good but limited menus. Very safe with security. Easy to get to surrounding sights. Except long drive to Ayer’s Rock and sights near that like the famous canyon closer to Ayer’s Rock area, whose name slips me and which we did not have time to see. Protect yourself from the heat and flies!

Leisure Partner