Name: Koi Resort Saint Kitts, Curio Collection by Hilton
Address: 100 Koi Resort Drive, Basseterre, 00000, KN

10/10

Exceptional

12 Jul 2026

Paul

Amazing welcome with fruit and decorated bedroom! It was so good I came back

Business

10/10

Exceptional

03 Jul 2026

Rick

I had a great stay at Koi. All staff were very pleasant and helpful.

Self

6/10

Pleasant

01 Jul 2026

Davon

The staff, especially Kayla, were incredibly helpful, friendly, and welcoming throughout my stay. She really made a positive impression and provided excellent customer service.

Unfortunately, there was a power issue around 2:30 a.m. on my last night that caused the air conditioning to stop working. The room phone also kept shutting off and rebooting, making a loud chiming noise each time. I reported the issue, but the response time was much slower than expected. The room became hotter by the minute, making it difficult to stay comfortable, so I decided to get ready and check out around 9:00 a.m., even though checkout wasn’t until noon. That was a disappointing way to end an otherwise pleasant stay.

Overall, the property has a lot of potential, but it could definitely benefit from more consistent upkeep and maintenance. It’s a nice property, grea great also but there are visible signs of neglect that take away from the overall experience.

Family

8/10

Excellent

29 Jun 2026

Corwin Anthony

Excellent customer service

Self

6/10

Pleasant

29 Jun 2026

Shereta

Pictures are very misleading and give the image of a \"resort\". This was a regular hotel at best. Won't stay again when there are other more cost efficient options.

Friends

10/10

Exceptional

29 Jun 2026

Nakia

The room was clean and staff was very friendly

Self

10/10

Exceptional

27 Jun 2026

Jeremy

Amazing stay. Food at hotel was great.

6/10

Pleasant

27 Jun 2026

Trond

The hotel is not what you would expect from a resort, except the high prices. It is in front of the ocean but it is not recommended to use that beach due to strong waves (and black sand/water). The gym is dark and warm. The massage place is very expensive. It is far from town and any interesting places. Positive aspects: My room was good and the restaurant food was good.

Business

8/10

Excellent

22 Jun 2026

Rilys

Enjoyable stay.

10/10

Exceptional

17 Jun 2026

Marisa

I had an amazing stay at the KOI Hotel in St. Kitts! From the moment I arrived, the staff went above and beyond to make my experience memorable.

A special thank you to Kenesha and Kimberly, who were incredibly friendly, welcoming, and helpful throughout my stay. They provided fantastic recommendations for things to do around the island, helping me discover some of the best experiences St. Kitts has to offer. Their local knowledge and genuine enthusiasm made a huge difference and added so much value to my trip.

I also want to recognize Raheem, who was an outstanding driver. He was always professional, punctual, and courteous, making transportation around the island seamless and stress-free. His helpful attitude and commitment to excellent service were truly appreciated.

The hotel itself was beautiful, comfortable, and well-maintained, but what really made the stay exceptional was the people. The warmth, hospitality, and dedication of the staff created an unforgettable experience. I would highly recommend KOI Hotel to anyone visiting St. Kitts and look forward to returning in the future!

Friends

8/10

Excellent

17 Jun 2026

Ann Marie

It was way to quiet but other than that great stay for business trip

Self

8/10

Excellent

09 Jun 2026

Aria

Pros: The staff was great/excellent even. Very accommodating, specifically the waitresses in the restaurant. Loved the view of the ocean, booking an ocean front view is a must. I loved the room, the quaintness of the resort was perfect. I felt very safe here. The rooms and public areas were always clean.

Cons: The restaurant food. Breakfast was fine, typical breakfast options no complaints there. Dinner, wasn’t the best. I ate off the resort most evenings. The beach front amenities, chairs/tables for example were very old and outdated and should have been replaced a few seasons ago. I looked for a mini photo shoot location on the grounds and found nothing that captured the island esthetic I was going for.

Would I book again? Just for the views alone, yes!

Friends

10/10

Exceptional

08 Jun 2026

Daniel

Loved our stay! Go in the slow season so you can have the pool to yourselves.
The staff at the kitchen are amazing. The Indian chefs in charge are so good.
Can’t wait to come back.

Partner

4/10

Poor

26 May 2026

Sudha

Liked it being a small less crowded place. We got ice delivered to the room. There is no beach. The tv didn’t work for the entire stay, the ‘engineer’ checked 2 times and had to contact the IT people. The front desk had implied we didn’t know how to use the remote. Did not see anyone come for housekeeping for our 3 day stay. On the final day kept coming asking when are we leaving so she could check the room, 3 hours before the checkout time. Pool had leaves floating in it. They were ‘rushing slowly’ to clean, I hope. The garden between the two wings of rooms requires a landscaping, cleaning bamboo sticks. I think during the busy winter months they do better. Enjoy the peace tranquil place, take it as it is.

Family

10/10

Exceptional

26 May 2026

Christion

The hotel stay was very kind, they made sure our room was clean and ready. They took bags to our room and welcomed us with water and punch. Also we had the ocean view and it was stunning .

Partner

6/10

Pleasant

13 May 2026

Benjamin

Off season is not the time to stay here. It is also in a residential area away from the other resorts.

Family

10/10

Exceptional

04 May 2026

Zarielba

The room was super clean, staff very nice y love everything

10/10

Exceptional

02 May 2026

Kharmen

I enjoyed my stay at the Koi Resort. The staff was nice and friendly, and my room was beautiful and spacious (my favorite is the bathroom *wink wink*).

Self

10/10

Exceptional

26 Apr 2026

ANNE

My niece and I were on an island-hopping vacation and hesitated to stay there with an understanding that it was isolated and cut off from everything. Although it is not in close proximity, it takes only 15 minutes and is definitely worth the ride. We had the time of our lives and totally enjoyed Koi Resort for so many great things. The hotel is gorgeous and peace inspiring. The food, superb! The staff was accommodating and attentive, namely Stephanie, Keanu, Kayla and the manager Radisha who all went out of their way to provide excellent and courteous service. The view all around is breathtaking. I would go back in an instant but do wish that the hotel made it a point to highlight that the beach on property is not directly accessible and that the \"fridge\" is actually a cooler but not a regular fridge. They did make arrangements to remedy that need when requested. Awesome stay!!!

Family

10/10

Exceptional

19 Apr 2026

Cathryn

Great friendly staff who are so helpful

Self

8/10

Excellent

13 Apr 2026

Nicole

Overall our one night stay was great from the welcoming staff and refreshing fruit punch on arrival to lounging by the pool and the dining service of Damion. The quinoa salad and snapper catch of the day were divine. The room was spacious and clean and the bathroom is well appointed. The balcony view was beautiful and the sound of crashing waves was very calming. Of note, the only negative was that one elevator was out of service and the other was not operational from the ground floor. The staff had to walk up the stairs to 1st floor to being the elevator down to Ground floor.

We would stay here again.

10/10

Exceptional

13 Apr 2026

Cathryn

Great staff, clean large room

Self

4/10

Poor

12 Apr 2026

Alejandro

Terrible

8/10

Excellent

12 Apr 2026

Kristi

Elevators didn’t work well. Fridge wasn’t really a fridge. Property is beautiful.

Partner

2/10

Poor

11 Apr 2026

Amanda

The room we originally had had a lot of ant's they moved us to another room no problem the mini fridge in both rooms did not work. The towels and wash cloths were not white at all they were stained or had stains of yellow on them. They have one shuttle that takes you to the beach so if your flight leaves early but you arrive to the hotel after 11 you have to wait to the next day. THE ELEVATORS DID NOT WORK. Front desk person said \"they work when they want\" one elevator was out the whole time I was there the other worked sometimes. The pool could've been a lot cleaner. The balcony exteriors were mildewly very green. Overall I would've stay here again and wouldn't recommend it.

Friends

6/10

Pleasant

06 Apr 2026

Matthew

NOT a \"Resort\" in the least and should not define or advertise themselves that way...that would be my biggest takeaway. Staff was fine with a few key people that were excellent.

Some big issues for me at this place though were as I mentioned, that this place should absolutely not refer to itself as a \"Resort.\" There are certain and various expectations that an establishment must meet to define itself as a \"resort\" and Koi doesn't meet any of them as far as I'm concerned. This term is extremely misleading and NOT the case at all...It's a Hotel with an outdoor pool, that's it. Even the beach that you're on is not accommodating for lying on or swimming, but that is what it is cause you're on the \"Atlantic side\", not the Caribbean Sea side of the country...key fact that I failed to consider.

The restaurant was decent, but definitely seemed pricey to me and after a few nights it can get pretty limited.

On the plus side, I will give credit to the rooms themselves. I thought the actual room was easily the best feature of the stay. The extreme spaciousness, balcony, and overall layout of the bathtub and shower with the optional window in between those areas were all very nice. Decent amount of choices on the TV there as well.

I did also appreciate and like the fact that they provided at Daily Shuttle at 11 for the guests to one of 3 locations; being between Frigate Bay, Carambola Beach Club, and Shipwreck Beach. I personally liked the down & dirty vibe at Shipwreck the most.

Friends_and_family Friends

10/10

Exceptional

05 Apr 2026

Thomas

The view was great. The food was fantastic

Self

8/10

Excellent

03 Apr 2026

Peter Donald

The hotel was peaceful,not very busy ,butit seemed to need some love.The shower floor needed a deep clean .The property on the whole needed a lift.Staff were friendly and the food was good

Family

4/10

Poor

30 Mar 2026

Mitch

Was advised that I would be met at airport and no one there until I called again and waited an extra 30 minutes. Unreliable!

On arrival at the hotel, our room was not ready, when check in was expected by 3 pm. We did not get a room until 4:30 and at that point put us in a room in a lower level with lesser views. Room had hair in bathroom, master bed and patio.

Nothing in room for anything exceedingly t towels and sheets.

Could not leave fast enough. Best part was being introduced to a driver that was even surprised we had stayed here. This is off the beaten path and nothing within walking distance. Pictures were deceiving of what this place is and the condition.

Front desk staff was less than helpful in communicating and anytime someone new came in they had to focus their attention there as there was only one person capable of checking in.

Curio stands for curious why anyone would enjoy this place.

Recommendation
Look Elsewhere

Partner

10/10

Exceptional

29 Mar 2026

Russell Gerard

Staff was pleasant and helpful. The chef prepares excellent meals

Self

10/10

Exceptional

15 Mar 2026

Emmanuel

Amazing stay! Restaurant downstairs has great food 10/10 recommend.

Partner

10/10

Exceptional

12 Mar 2026

Dale

Very modern resort. The food was excellent. The room was clean and the view breathtaking. The sunrise mimicked a sunset

Self

4/10

Poor

12 Mar 2026

William

We had an ocean view room. The wind off the Atlantic was howling and opening the slider should be taken with caution. Unknowingly we had ours partly open causing a wind tunnel effect that caught the closet door which flew open while my wife was exiting the front door. The result was her being injured by the door, a deep gash to her heal. The situation spiraled down from there. The front desk was of no help in that they had virtually no first aid kit avalable so we were left with toilet paper to administer to the wound until I could get to a pharmacy the next day.

Partner

10/10

Exceptional

10 Mar 2026

Wendy

Our stay in Saint Kitts was absolutely unforgettable! 🌴☀️ From the moment we arrived, we were welcomed with warm smiles and genuine hospitality that immediately made us feel relaxed and at home. The hotel itself is stunning — beautifully maintained grounds, breathtaking ocean views, and a peaceful tropical atmosphere that perfectly captures the magic of the island.

Our room was spacious, spotless, and incredibly comfortable. Waking up each morning to the sound of the ocean and stepping out onto the balcony to see the turquoise water was truly a dream. The attention to detail in the room and throughout the property made our stay feel luxurious yet relaxed.

The staff went above and beyond especially Chuck every single day. Everyone was friendly, attentive, and eager to help with anything we needed — whether it was recommendations for local spots, arranging transportation, or simply making sure we were enjoying our stay. Their kindness made the experience even more special.

The amenities were fantastic as well. The pool area was gorgeous and perfect for unwinding, and the beach access made it easy to enjoy the crystal-clear water whenever we wanted. Everything felt calm, clean, and thoughtfully designed for guests to truly relax and soak in the beauty of Saint Kitts. 🌊

What really stood out was the overall atmosphere — peaceful, welcoming, and effortlessly beautiful. It felt like the perfect island escape.

4/10

Poor

07 Mar 2026

Alundrea

Don’t waste your time getting the all inclusive package. It’s not all inclusive. We purchased it then they told us no drinks are included, breakfast items on the menu are not included, room service is not included, and lunch wasn’t included. If nothing is included but continental breakfast and dinner (only 2 choices) then it is not all inclusive. I feel scammed truly.

Friends

6/10

Pleasant

05 Mar 2026

Leanne

I recently stayed at KOI Resort Saint Kitts and had a mixed experience.

Prior to arrival, I had arranged transfers to the hotel, but when I arrived they had not been organized. When I used the word “transfers,” the front office agent repeatedly corrected me by saying “transport,” which felt unnecessary and came across as rude. After speaking with the Front Office Manager, they kindly comped my transfers, which I appreciated.

The highlight of my stay was Food & Beverage. The restaurant team, including the Chef and Director of Food & Beverage, were exceptional. The service was warm and attentive, and the food was delicious. They truly went out of their way to make my dining experiences enjoyable.

Unfortunately, the front office team needs significant improvement. Many basic questions could not be answered, including simple inquiries about charges on my card. When calling the front desk, I was placed on hold for long periods (up to 10 minutes). On one occasion I had to hang up, and when I called back it seemed the agent had forgotten about the call entirely.

Housekeeping also needs attention. My room was not properly cleaned on arrival—there was hair on the floor and mold in the mini fridge.

Overall, I rate my stay 3 stars. I would return to dine at the restaurant, but I would not stay at the resort again unless there are improvements in front office service and housekeeping standards.

Self

10/10

Exceptional

21 Feb 2026

Michela

Veery good resort in a good location . May be staff to breakfast need to be a little bit more fast to answer . For the rest it was a fantastic holiday .

8/10

Excellent

20 Feb 2026

Dion

Clean room and pleasant staff

6/10

Pleasant

19 Feb 2026

Damien

The front desk staff was quitw responsive but the rooms show real signs of needong uegent repair due to sea blast rusting. Many of the fixtures used are not suited for that kind of environment and location. Makes a relatively yoing property look dated

Self

10/10

Exceptional

15 Feb 2026

Mark

The room was spotless. The staff was amazing!

Leisure Self

8/10

Excellent

14 Feb 2026

Tabitha

The staff there was very nice and on top of things!

Leisure Self

8/10

Excellent

14 Feb 2026

errol

Clean room

4/10

Poor

12 Feb 2026

Trisha

The staff were super friendly but the hotel overall was unorganized.I arrived at 3, didn’t get a room until 5. This is after awaking at 3am that day to travel. Not ok. There were people waiting ahead of me losing their minds.At the bar, the staff were fighting each other. I asked for water in my room and never received the one day. I believe the overall problem was lack of training and proper leadership. The employees were trying their best. You could see this.

Self

8/10

Excellent

07 Feb 2026

Razvan

A bit lower quality than what I’m used to and expect from a Hilton, but still ok overall!

Leisure Partner

4/10

Poor

04 Feb 2026

Cameron

Restaurant staff were great- service was pretty slow but the staff were very nice. First few days went well until our fourth day when the smoke alarm kept going off, our bathroom wall started leaking water all the way out to the hallway and we came back to our room that night to find a large cockroach on the floor. Requested to speak to a manager about these issues- don’t expect to find help from upper management if you have an issue. They’ll tell you that they’ll “get back to you probably tomorrow”.

Partner

10/10

Exceptional

01 Feb 2026

Andel

Property well taken care , service is good clean place always

10/10

Exceptional

22 Jan 2026

Mardel

Amazing staff and very accommodating.

10/10

Exceptional

22 Jan 2026

Jamika

The staff at checking in was amazing, I found my room with ease and it was perfect for the limited time also this is my first time at Koi but I will definitely make my way back

Leisure Partner

10/10

Exceptional

18 Jan 2026

Andrea

Top tier, it was everything!

Leisure Family

8/10

Excellent

17 Jan 2026

Katrina

Excellent rooms, clean and modern. Plenty of American plugs and usb charging. Beach was pretty but too much seaweed and waves to go in. Pool was great though. We only stayed 2 nights and that was just enough. Restaurant had excellent food but service was hit or miss. Some were great some were horriffically slow and not good at clearing table or even menus just overall half the servers we had did not seem like they cared or wanted to be there and just mopped around. I would stay again for a night if needed but had a much better experience and time on Nevis at our hotel there.

Leisure Partner

10/10

Exceptional

15 Jan 2026

Richard

Clean room, friendly staff and quiet area.

Friends_and_family Family

6/10

Pleasant

06 Jan 2026

JENNETH

Room cleaniness and bed was poor, Room was not available until approximately 5p.m. Pool was poor, lunch was good. Staff was good. Hotel overall conditions needs upgrading

8/10

Excellent

03 Jan 2026

Rene

Staff and service were on point, I had no issue with cleanliness, my room was well kept. Location was convenient and 10 minutes away from the main night spots, 6 minutes from the airport and about 15 minutes from town and the cruise port.

Leisure Self

8/10

Excellent

23 Dec 2025

Michael

The room was clean and neat. The bed was great.

What make and brand in the waitress?

8/10

Excellent

17 Dec 2025

dino

Friendly cheerful staff at the front desk and restaurant

Business_and_leisure Self

4/10

Poor

16 Dec 2025

Denae

Property needs serious updating. Nice staff

10/10

Exceptional

14 Dec 2025

Sylvester

Staff was very helpful and room was spotless.

Leisure Partner

10/10

Exceptional

13 Dec 2025

Lourdes

Staff were attentive, place was clean and organized.

Leisure Partner

8/10

Excellent

07 Dec 2025

Lucian

Nice property but a bit dated. Some of the things that you'd expect at any decent Hinton- ice machine, complimentary water in the room- are lacking. The room does not have a frigider, only an ex-mini bar masquerading as one, but it doesn't cool at all. The hotel seems to have rooms unavailable/under renovation (on the 5th floor) but when we asked for an upgrade with balcony (it was out anniversary) we obtained it (we got better upgrades at other Hilton properties. The hotel has a lovely outside pool area but it wasn't accessible when we wanted to use it around 11 PM, because \"security locked it and they won't be around soon to unlock it\".

Partner

10/10

Exceptional

07 Dec 2025

Joelle

The room was good, staff great, good location

Friends_and_family Friends

10/10

Exceptional

07 Dec 2025

Donnella

The room was spotless & spacious. The staff was warm & welcoming 10/10

Leisure Friends

10/10

Exceptional

03 Dec 2025

ODNEY

It was great honestly, the hospitality

Leisure Self

6/10

Pleasant

30 Nov 2025

Jillian

The room was nice. However, the refridgerator did not work. Even after being replaced. My food spoiled.

If were to use some of the cupbaord space with a little bigger WORKING refridegerator and a hot plate, the rating would be excellent.

Also, outer part of building need pajnt job and chair on patio needs replacing. My clothes were stained from chairs.

Leisure Self

10/10

Exceptional

29 Nov 2025

Fareed

amazing scenic room, clean, spacious

Business_and_leisure Self

8/10

Excellent

23 Nov 2025

Scott

Staff was very nice and our upgraded ocean front, king suite was fantastic! Room was clean and had views of both the golf course and the Atlantic Ocean from the corner unit on the 5th floor. The AC was a bit difficult to get to regulate the temperature properly and the smoke detector kept going off. While there was a refrigerator and sink, there was no microwave (one available in shop by front desk) and to fill the ice bucket, one had to go down and give it to the desk and have it delivered to room (no ice machines available to customers). There was no bar/hand soap available in the two bathrooms. The free shuttle service runs once per day and takes you to one of three beaches and is a godsend as the hotel is located on the rough Atlantic side and away from any stores or commercial establishments within walking distance. The drivers were great and offered information about the island and would stop briefly for grocery shopping or photos. Great guys!! The beach in front of the hotel is narrow and for the most part unusable. The beach in front of the beautiful golf course is littered with debris and dead sea grass.

Leisure Partner

10/10

Exceptional

23 Nov 2025

Oryan

First I must say the staffs are so nice the way they welcome visitors I wasn’t sure about where to stay I was going for a funeral I was worried but I must say I give them 10/10 the only problems was the room to the hotel bad that’s not there fault but the front desk to the pool everyone was great I call and in minutes they arrived. Secondly Ms Stephanie she is at the front desk I could send out calls and the fact she help me to get to my rental company I regret not traveling with cash cause people like her I would sure tip big thanks again Ms Stephanie

Business Family

10/10

Exceptional

17 Nov 2025

ANDREW

Extremely helpful staff and food.

Business Family

10/10

Exceptional

11 Nov 2025

Rosalyn

Spotless

Leisure

6/10

Pleasant

11 Nov 2025

hanan

The AC didn't work well and wasn't fixed even though we asked.
The door battery died on us and few little more hiccups.
The internet in the hotel is truly the worst. You had to manually log in every half an hour or so because the internet will kick you out. And when it was working the speed was too slow to open some apps on the phone.
The restaurant in the hotel is your only option around and it will cost you!
If you drink coffee a shot of espresso will cost you $6.20 usd.
The beach is too rough to swim because it's on the Atlantic side but they do provide free 10 minutes shuttle to a beach on the Caribbean side of the island.
Also the pool is typically windy but it is beautiful.
The staff was super nice and helpful.
The view from the every room balcony is gorgeous.

10/10

Exceptional

09 Nov 2025

Faith

All of theabove

Leisure Partner

8/10

Excellent

08 Nov 2025

Harry

In General the experience was great

Business

10/10

Exceptional

06 Nov 2025

Omar

Good all around. Very quiet but could be because we went off season. Water bottles should be free at least 2 water bottles in the room. You have to buy water the only thing the room had was coffee for free.

10/10

Exceptional

17 Oct 2025

Kurlyn

I had two treatments at the spa and as usual tney were exceptional

Leisure Self

10/10

Exceptional

16 Oct 2025

Matthew

Quiet and relaxing stay.

Great location away from the noise of the port. A bit difficult to find. Amazing staff and friendly service. The food was 5*****.
Rachel at the bar is a great person with local knowledge.

Friends_and_family Family

6/10

Pleasant

10 Oct 2025

Nikeisha

The hotel itself was fine, however the scent of sargassum during my visit was not pleasant.

Business Self

8/10

Excellent

10 Oct 2025

Arata

A bit difficult to make access to the place, but could feel relaxed during my stay. Staffs are also kind.

Business

10/10

Exceptional

10 Oct 2025

Danielle

The room was a lil dusty, it seems like no one has been in there for a while. It’s wasn’t too bad though . The food at Koi was AMAZING. They don’t provide taxi option. It’s quite because it’s in the back of the back with nothing around

Leisure

8/10

Excellent

06 Oct 2025

Dion

Attention to detail

The property is clean but the house cleaning was lacking a little bit of detail attention.

Self

10/10

Exceptional

28 Sep 2025

Jo-Ann

It was a wonderful place to stay. The staff were all amazing and friendly and attentive. Highky recommend

Leisure Partner

10/10

Exceptional

25 Sep 2025

Egomeli

This is a great place to stay. I enjoyed every second. The staff was amazing. Recommended

Business_and_leisure Friends

2/10

Poor

21 Sep 2025

Nekisa

In the first room , The ac in the room did not work , the fridge does not keep the items chilled. The hot water was not working. We were switched . Everything but the fridge worked.

Even though the reception team was informed of my birthday . The flower petals were laid on the bed the next day . Because the room was never cleaned that day even though the dign was on the door.

Went for an evening snack off property , because the menu on property does not change. No one wants to eat the same thing each day. Mix it up , and no local dishes.

Left the sign on door to have room made up .even told the front desk agent Stephanie to have them clean the room as a back up . Still was not done. Mind you we were on property until 1pm . Returned @5pm . Nothing was done .
Called reception asked for soap , the guy who was clearly not housekeeping came to the door 4 times to bring various items we asked for and no soap but 3 bottles of lotion.

Jamal and Ansenata from the restaurant were great at their jobs . Overall poor service , will never return to Koi again in st Kitts.

Leisure Partner

8/10

Excellent

13 Sep 2025

Jermel

The hotel is nice but needs some maintenance and upkeep. Because we went during off season, many amenities and restaurants weren’t available on the resort

Leisure Partner

10/10

Exceptional

09 Sep 2025

Jose L.

Fenomenal

Excelente

Business

10/10

Exceptional

03 Sep 2025

Omari

.

Business_and_leisure Family

8/10

Excellent

03 Sep 2025

Ann Marie

It was ok

Self

10/10

Exceptional

02 Sep 2025

Sylvette

Muy bueno para descansar

4/10

Poor

30 Aug 2025

Luis

Necesitaba que me ayudaran con el rembolso de 3 noches y 4 días y no me ayudaron. Tuve un imprevisto con mi viaje y mi jefe me solicitó irme de la isla antes de tiempo. Es un tema de que se sale de mis manos y no quisieron ayudarme.

Business_and_leisure

8/10

Excellent

26 Aug 2025

Jemmimah

Very spacious rooms, great food at the restaurant and friendly staff!

Business Self

8/10

Excellent

26 Aug 2025

Donavon

The rooms are spacious and comfortable. The lobby is totally uninviting.

Business_and_leisure Family

8/10

Excellent

26 Aug 2025

Ann

The place was nice .More place to dinner at.

Leisure

6/10

Pleasant

10 Aug 2025

Christine

Staffs was really friendly. We got our keys check in to our room I had a few chocolate bars and couples bottle of water put it in the chiller/fridge in the room went out cones back found it they were all melted. Call reception they send up someone to look at it told us they will replace but they never did. Fitted sheet on the bed was not iron, cleaner came on the following day clean our room took all the towels in the bathroom that used for the floor as I dried on the rails not even replace them so I call the reception and they send someone with one hand towel over to us to used for the bathroom floor which is this bathroom it's had a shower room separated from the bathroom and the toilet. Don't get me wrong but it is a beautiful tile floor but I can't believe they just expect us to walk around with wet feet's after having a shower/bath so we used our dirty clothes for the bathroom following morning I asked the reception for some floor towels they never give us any. Saturday morning just after 12.00am in the morning we were woken up by the fire alarm we went downstairs to the reception area through the ste stairs way there was only one staff member downstairs we asked him what happened ge told us someone set the fire alarm off in the kitchen nothing else. Mt overall experience with Koi was not good at all especially our porch was so dust and have spider webs too. Im not the type to complain about anything but I thought I might wrote one for Koi.

Partner

2/10

Poor

10 Aug 2025

acilma

I rarely leave negative reviews, but my recent stay at the Koi St. Kitts Hotel was so bad, I had to take a minute to calm down before writing this. Hands down, one of the worst travel experiences I’ve ever had.
From check-in, it was a disaster. The front desk agent wasn’t warm or welcoming—she was juggling other guests mid-conversation with me. She even asked for two IDs because I had another person in the room. In all my years of traveling, I’ve never been asked for that. Then, when she asked if I was a Hilton member, I said yes but didn’t recall my number. The process dragged on so long I had to ask if I was finished, only to be told she was “multitasking.” All while flies buzzed around the lobby.

The next day at 3:00 AM, my room alarm inexplicably went off, followed by a constant buzzing or banging—either from the fridge or next door. I reported it immediately. It was never fixed.

When I returned to my room later that day, there were no fresh towels and nothing had been replenished. After calling the front desk, housekeeping eventually arrived—with the most hostile, unprofessional attitude I’ve ever seen. She actually asked if I was going to make the bed or if she had to do it, then complained it was the end of her shift and she didn’t know why “this was now her problem.” Her tone was so aggressive, I shut my door and called the front desk again. No guest should feel unsafe in their own hotel room.

The hotel’s solution? A free breakfast. Not a room discount, not a late

Leisure Friends

10/10

Exceptional

06 Aug 2025

ERIN

Very nice property.

Leisure Friends

10/10

Exceptional

21 Jul 2025

Verified traveler

Ocean front view

Self

4/10

Poor

20 Jul 2025

George

The swimming pool is in very poor condition. You can not swim at sea in front of the hotel.

Business Friends

8/10

Excellent

15 Jul 2025

Majestic

Great hotel. Not the best location to enjoy the beach

Leisure Partner

8/10

Excellent

14 Jul 2025

Herman

The drinks were good the food was limited not too many options to choose from. The sea weed was on the beach so no beach access. The spa was definitely plus. I would highly recommend Sophia far a full body massage.

Leisure Partner

8/10

Excellent

08 Jul 2025

ANTHEA

The staff was very professional and friendly

Leisure Self

6/10

Pleasant

08 Jul 2025

Jacqueline

Overall it's a nice, cozy property. When I first checked in the room had an unbearable stench. It was immediately reported to housekeeping. However, it did not go away... it seemed like a septic issue. However, they were very responsive and eventually changed my room to one that was cleaner and fresher.

There were also a series of electricity outages. However, there was no communication about that whatsoever as the power kept going on/off. That could have been handled much better to ensure everyone's safety and comfort.

Overall, everyone was pleasant and helpful.

Business Self

8/10

Excellent

03 Jul 2025

tomas

This property was really clean, secluded and have a unique style about it.

Leisure Partner