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Emara Ole-sereni

Lamu · Kenya

Nairobi WestView location

8.4/10Excellent167 Reviews
Cleanliness9.2/109.2
Service8.6/108.6
Comfort8.4/108.4
Condition8.8/108.8
Amenities8.6/108.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Emara Ole-sereni

With a stay at Emara Ole-sereni in Nairobi (Nairobi West), you'll be a 1-minute drive from Nairobi National Park and 8 minutes from Kenyatta International Convention Centre. This luxury hotel is 12 mi (19. 3 km) from Thika Road Mall and 0. 5 mi (0.

7 km) from The Nextgen Mall. Take time to pamper yourself with a visit to the full-service spa. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk.

Planning an event in Nairobi? This hotel has 486 square feet (45 square meters) of space consisting of conference space and 4 meeting rooms. Free valet parking is available onsite.

Grab a bite to eat at Acacia, one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.

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Make yourself at home in one of the 148 individually decorated guestrooms, featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.

Conveniences include phones, as well as laptop-compatible safes and electric kettles.

With a stay at Emara Ole-sereni in Nairobi (Nairobi West), you'll be steps from Nairobi National Park and 9 minutes by foot from The Nextgen Mall. This luxury hotel is 12 mi (19.3 km) from Thika Road Mall and 3.1 mi (4.9 km) from The GoDown Arts Centre.

Make yourself at home in one of the 148 individually decorated guestrooms, featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.

Conveniences include phones, as well as laptop-compatible safes and electric kettles. Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Nairobi? This hotel has 486 square feet (45 square meters) of space consisting of conference space and 4 meeting rooms.

Free valet parking is available onsite.

Popular amenities

Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Entertainment
Smoking areas
Business facilities
Banquet facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until midnight
Check-out until 10:00 AM
Minimum check-in age 18

Hotel policies

No elevators Guests will receive an email with special check-in instructions Guest will receive an email before arrival 24 hours Professional property host/manager Pets not allowed

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • The seasonal pool will be open from April to September.
  • Special Instructions
    This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email within 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately USD 30 for adults and USD 25 for children

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Swahili

    English

Nearby attractions

Nairobi National Park 0.1 km / 0.1 mi
The Nextgen Mall 0.7 km / 0.5 mi
African Heritage House 3.3 km / 2 mi
The GoDown Arts Centre 4.6 km / 2.8 mi
Nyayo National Stadium 5.4 km / 3.4 mi
Strathmore University 5.8 km / 3.6 mi
Kenya Railway Golf Club 6.2 km / 3.9 mi
Uhuru Park 6.5 km / 4 mi
Central Park 6.6 km / 4.1 mi
Nairobi Gallery 6.6 km / 4.1 mi
Nairobi Railway Museum 6.7 km / 4.2 mi
Parliament Building 6.9 km / 4.3 mi
Times Tower 7 km / 4.3 mi
Kenyatta Mausoleum 7 km / 4.4 mi
Teleposta Towers 7.1 km / 4.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 148
  • hotel
  • Car park
  • Wi-fi
  • Secure parking
  • Laundry service
  • Bellboy service
  • Newspaper stand
  • Terrace
  • Banquet hall
  • Conference room
  • Spa treatments
Show 2 more facilities & services
  • Breakfast
  • Snacks
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Emara Ole-sereni

    DOUBLE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT KING BED ONE BEDROOMAPARTMENT • KING BED ONE BEDROOMAPT.B1-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Emara Ole-sereni

    APARTMENT KING BED ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B1-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXETWIN • DELUXETWN.DX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Emara Ole-sereni

    TWIN DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIORTWIN • SUPERIORTWN.SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Emara Ole-sereni

    TWIN SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BEDDBL.KG-SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Emara Ole-sereni

    DOUBLE SUPERIOR KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT WITH DOUBLE BEDAPARTMENT • WITH DOUBLE BEDAPT.DB

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Emara Ole-sereni

    APARTMENT WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Emara Ole-sereni

8.4
Excellent
167 Reviews
Cleanliness
9.2 /10
Service
8.6 /10
Comfort
8.4 /10
Condition
8.8 /10
Amenities
8.6 /10
50 reviews shown
10/10
Exceptional
07 Jul 2026
Kayla
Beautiful property with an incredible view of the national park. Rooms were clean, comfortable, and well appointed, and staff were friendly and helpful every step of the way. Breakfast was fantastic, and the restaurant was wonderful in the evening as well. We absolutely loved our stay and stay again without hesitation.
Partner
8/10
Excellent
24 Jun 2026
Milan
The staff were super friendly and very attentive to the queries.
The rooms were very clean and tidy.
Partner
10/10
Exceptional
04 May 2026
Mazunzo
Great breakfast selection, and the meals overall were of excellent quality. The staff were particularly outstanding.
Self
10/10
Exceptional
06 Apr 2026
Jane
Fantastic modern and spacious room with a splendid view of the national park. Appreciated the balcony although it was a little cold at times still in March. Staff were fantastic across the hotel, always eager to help and check if we needed anything. Highly recommend. Breakfast offerings and view (again of the park) was great, as well as the rooftop bar on the 10th floor. The swimming pool is super aesthetic but not huge - more for lounging and paddling. The mojitos are strong!

I stayed in the Ole-Sereni (the original, sister hotel) prior to my stay at Emara - whilst it felt more understated and more African, with closer access to the spa and gym, I would choose the Emara for its views, more modern rooms and slightly better breakfast offerings.
Business
10/10
Exceptional
05 Mar 2026
Michael
Right from the beginning the staff was very welcoming. Hussein quickly took us up to our room after a long day of traveling and explained everything well inside of our room which had an outstanding view of the park. Peter, who isn’t even a direct employee of the resort, who is part of the security team that keeps everyone safe, always checked on us and gave us a friendly greeting when he seen us. He even helped when excursions were late and helped to translate to get the issues with the vendors that we hired. The restaurants and bars were very nice and the food was great. A couple nights we could hear the music from the Sky Lounge when going to bed but it wasn't a deal breaker.
Partner
10/10
Exceptional
11 Feb 2026
Nneka
Staff was amazing — front desk, cleaning staff, restaurant, etc.
4/10
Poor
31 Jan 2026
Yousuf
The AC did not work. The room door lock malfunctioned. The mattress was inferior in terms of comfort; springy box mattress. The breakfast was limited to mostly canned items and processed food items, with a limited variety of fresh fruits and meat.
Leisure Self
10/10
Exceptional
28 Jan 2026
Dan
I really enjoy my stays at Emara Ole sereni. Everyone there is so friendly and the rooms are well kept, and I really enjoyed having a balcony this time. I can mention a few people who helped make my stay great: Peter Erick at security, Samuel, Lucy, Alex from the front desk, Brian, and Eunice from the shops, and there are so many more people at the hotel I cannot name. This is the only hotel that I stay at when I am in Nairobi.
Business Friends
10/10
Exceptional
25 Jan 2026
Christian
Great room, service, front desk staff (Hussain & Milka), good restaurant, great room view.
Partner
10/10
Exceptional
11 Jan 2026
Faith
I had a nice view of the National park. Also enjoyed dinner on the 3rd floor restaurant.
Leisure Self
6/10
Pleasant
04 Nov 2025
Robert
I was not able to use the rooftop bar area either day of my stay because of special events, which I think are quite frequent these days.

Very disappointing because the rooftop bar was a big part of my reason for choosing to stay at Emara.
2/10
Poor
28 Oct 2025
Michelle
The room was hot. The 1st night there was a very loud party lasting late into the night. No sleep to be had until after 11pm. The wait staff could not explain the menu. Bathroom very small. Water dripping in sink.
Business Family
10/10
Exceptional
02 Oct 2025
Rafik
Great place
Great place
10/10
Exceptional
01 Oct 2025
Nethra
Great location. cannot fault the service here. Had a great time.
Friends_and_family Family
10/10
Exceptional
17 Sep 2025
Rakesh
Make up mirror handle was not holding up. No convenient way to dry your hair. Hair dryer cord too short and plug near the floor. Rest everything was excellent including staff, breakfast buffet and roof top restaurant.
10/10
Exceptional
12 Sep 2025
Adam
Nice rooms, good food, beautiful views from the rooftop terrace
Business
10/10
Exceptional
14 Jul 2025
TATA
The property is state of the art with welcoming,courteous and highly professional team.
Business_and_leisure Partner
10/10
Exceptional
22 Jun 2025
Elysee
The staff and the style of the hotel
Business Self
2/10
Poor
16 Jun 2025
Stella
That is the worse business hotel I have ever stayed !
Business
2/10
Poor
13 Jun 2025
Sau man
Extremely Disappointing – We Left Mid-Stay Despite No Refund

I booked a four-night business trip at Emara Ole-Sereni, and it turned out to be one of the worst hotel experiences I’ve had. The reception service was chaotic – long lines, disorganized check-in, and rude, unhelpful staff who made us feel like we were an inconvenience rather than guests.

The room cleanliness was unacceptable. It was clear that proper housekeeping standards are not being followed – dusty surfaces, stained linens, and an overall lack of hygiene that made it uncomfortable to stay.

Despite having no refund option, we made the decision to cut our stay short and move to another hotel. That’s how bad it was. I would strongly advise business travelers and tourists alike to look elsewhere. This hotel does not live up to its reputation or pricing.
Business
2/10
Poor
31 May 2025
Sean
This is undoubtedly the worst hotel I have ever stayed at. First night on checkin staff lied to me and charged me an extra $500 dollars. Everyone I know had food poisoning, they lepft a wet patch on marble floor so I twisted ankle, knee and hurt back. They overcharge for everything such as tours and lifts to airport.
If you complain they miraculously can't speak English properly or understand you.

Don't waste your money go somewhere else like JW Marriott or Kempinski
10/10
Exceptional
29 May 2025
CLEOPHAS
Amazing hotel, friendly staff and professional service
Business Self
8/10
Excellent
13 May 2025
John

It’s ok but not sure!!!

Nice hotel which is very secure with nice rooms. The food is good but really limited choice and quite expensive for what you actually get.
Staff are nice and friendly but not the quickest!
Rooms have nice views with comfy bed and bathroom. WiFi fast.
All in, it’s a nice hotel but is it worth the extra cost? I’m not sure!!
Business
10/10
Exceptional
17 Apr 2025
John
I recently had the pleasure of staying at Emara Ole-sereni, and it was a truly memorable experience. From the moment I arrived, the staff were warm, welcoming, and attentive, making me feel right at home.

The room was impeccably clean, spacious, and well-appointed with everything I needed for a comfortable stay. I especially appreciated the attention to detail and the thoughtful amenities provided.

The hotel’s dining options were excellent — the food was delicious, beautifully presented, and the service was top-notch. Whether it was breakfast or dinner, every meal was a treat.

What really stood out to me was the overall ambiance of the hotel. It strikes a perfect balance between luxury and comfort, with stunning views and a peaceful atmosphere that’s hard to beat.

Thank you, Emara Ole-sereni, for a wonderful stay. I look forward to returning in the future!
Business
8/10
Excellent
17 Mar 2025
Daniel
The place was what I expected!
Leisure Self
10/10
Exceptional
15 Mar 2025
Esther
The staff at this hotel are beyond remarkable, very friendly, helpful and they go o er and beyond. Will definitely come back to this place.
Leisure Family
10/10
Exceptional
11 Mar 2025
David
Very luxurious property. Well kept, spotless. Many nice restaurants, including delicious pizza. Good gym. The staff is what makes this hotel so excellent, they can’t do enough for you. In particular, Naomi at the front desk was amazing.
Leisure Self
8/10
Excellent
11 Mar 2025
Steve
I had not intended to book the new wing of the Ole-Sereni hotel but it was fine, just slightly disappointing. It's typically business/conference oriented. The restaurant is on an upper level restoring the dining view across Nairobi National Park which was lost in the original hotel. Convenient for the airport and well-appointed if a little boring.
Leisure Partner
10/10
Exceptional
27 Jan 2025
Mohamed
I had an amazing experience! The view of the national park, the service, hospitality, kindness, and cleanliness were exceptional. I really loved the spacious and serene environment within the city. I highly recommend this hotel to anyone visiting Nairobi, especially those coming from the West. Truly an unforgettable stay!”
2/10
Poor
25 Nov 2024
Samuel
The staff was rude and unprofessional.
Business Self
4/10
Poor
10 Nov 2024
Verified traveler

Not a five star

Not a 5* hotel, far from it
Business
10/10
Exceptional
15 Oct 2024
Coral
It was a fantastic place to stay after our tour in the Masai Mara

Thank you very much!
6/10
Pleasant
07 Sep 2024
Ferdinand
I arranged an airport pick-up with the hotel and nobody came to pick me up. I ended up taking the airport taxi. I pointed it out to the receptionist during check-in and the person did not seem to care. No apology. That was a really bad first impression. The room was average and definitely not a 5 star hotel. There were three elevators but it took forever to get on one, either they were just really slow or had electrical and mechanical problems.
Business_and_leisure Self
2/10
Poor
04 Sep 2024
Verified traveler
It took me three tries and thirty minutes to get a key that worked for my room. Your staff could not have been less accoubtale.
Business
2/10
Poor
09 Aug 2024
Quinn
Your staff work me up at 6:45 for no reason.

Lights in room won’t turn off.

Terrible choice wish I stayed elsewhere
Leisure Self
2/10
Poor
01 Aug 2024
Catherine
Underwhelming experience from the property itself to the food and amenities. Not what is expected of a reportedly 5-star hotel.
6/10
Pleasant
25 Jul 2024
sydna

Bath floors very slick when wet

Dangerous floors around shower. Wait staff poor
Business
10/10
Exceptional
15 Jul 2024
Daniel
The place is just nice . Clean, good food, very friendly staff etc. I enjoyed being there!
8/10
Excellent
28 Jun 2024
Jill
Conjection from non residents, lift waits and commotion’s
Business_and_leisure Family
10/10
Exceptional
13 Jun 2024
Dennis
Amazing as always. Sis loved it and will be back. Best way to bribe aunty to watch the kids 👌
8/10
Excellent
10 Jun 2024
OLUMIDE

Short Visit

It was an amazing stay
Business
10/10
Exceptional
29 Apr 2024
Daniel
If I had to describe the Emara, I would say it is security wrapped in comfort. They are very accomodating to my desire to check in early and staying past my check out time because of my international flights. I would recommend speaking directly with the staff and not relying on the information from the TV. They have more information about the services of the hotel. They were also able to get me a doctor when I got sick. He came to my room. When things didnt go as I expected, they focused on resolving things quickly and immediatelly. I will definitely stay there again.
Leisure Partner
10/10
Exceptional
24 Mar 2024
HOSNI

Beautiful stay

Thank you for the kindness and the nice service you granted me during my stay, see you soon.
Business Self
10/10
Exceptional
20 Mar 2024
Steve

Very nice facility

Extremely nice property near the Nairobi international airport about 15 minutes away
Partner
10/10
Exceptional
21 Feb 2024
Roxanna
This hotel is pure luxury! Not only is it overlooking Nairobi National Park but the rooftop pool is beautiful. The beds are comfy and soft. The breakfast and dinner buffet are so delicious! We ordered room service for one of my nights and the food was so savory. I highly recommend this hotel
Leisure Family
10/10
Exceptional
19 Feb 2024
Micah
I loved the rooftop and being able to look out at Nairobi National Park to watch the sunset. I appreciated the security as it made me feel very safe that it was required for vehicles to be checked upon arrival and bags sent through metal detector before entering. My room was very clean and comfortable. A special thanks to David! He provided me with tons of recommendations for things to do and bars/lounges. He even recommended an amazing drink while I had lunch at the restaurant on the third floor. He was a pleasure and though this was a solo trip whenever I saw him I didn’t feel alone. Thank you David and Alecko! If ever in Nairobi again, I will definitely stay at Emara Ole Sereni! I also will be recommending to all my family/friends!
Leisure Self
10/10
Exceptional
09 Jan 2024
Tamara
We arrived on New Year's Eve so the lobby and front desk area was a mad house, took us 40 minutes to get to our rooms as the party gore's wouldn't let us board the lift. Otherwise our stay was pleasant
Leisure Partner
6/10
Pleasant
01 Jan 2024
Paul

Modern and tasteful s adjacent to game park

Stayed during day only until new years evening flight Bach to the UK. We chose the hotel for its proximity to the park and so we could catch some rest before our flight.
Unfortunately due to New Year’s Eve celebrations starting before 6pm with loud music and the air conditioning not getting cold enough we could not sleep.
The minimum setting was fixed at 19 deg, and no cold air could’ve been obtained.

Overall the food and service and hotel ambience was perfect otherwise.
Partner
10/10
Exceptional
26 Nov 2023
Dion
Property was centrally located not to far from the airport and had a really great roof top bar and restaurant
Leisure Self
6/10
Pleasant
24 Nov 2023
Frank
Hotel is vastly understaffed. Service is lacking but it is friendly
Leisure Partner

Location & surroundings

Emara Ole-sereni
Nairobi West, Nairobi, Kenya

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Emara Ole-sereni

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