Ole Sereni

Kenya , Nairobi
NAIROBI, Mombasa Road
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100 reviews shown

8/10

Excellent

09 Mar 2026

Margot

It’s real Africa with locals staying here, bringing their family for Sunday brunch…. Staff is fabulous and the food quite tasty.

4/10

Poor

08 Mar 2026

Jane

I had no hot water for the 2 days I stayed there and this messed up what could have been a lovely stay for me. Also my bedside lamp did not work the first day.

Self

10/10

Exceptional

03 Mar 2026

Nicholas

Fantastic place, gutted to only have a night there as was travelling on. But staff great, amazing facilities (was able to get a 5am run in the gym) - if I had longer would enjoy the pool and restaurant, and used it as base for national park. But regardless, great place - thank you!

8/10

Excellent

02 Mar 2026

Rajat

Clean room and good food

Business

10/10

Exceptional

01 Feb 2026

Gerald

Nice room shame we had to leave early and didnt get to explore

8/10

Excellent

21 Jan 2026

Barry

The room was spotless although the Ole Sereni is showing signs of being a little tired and could do with a bit of a revamp.
Staff were excellent and as before we enjoyed our stay.

Friends_and_family Family

10/10

Exceptional

17 Jan 2026

Alafiyah

Spotless rooms and excellent service

Friends_and_family Friends

8/10

Excellent

12 Jan 2026

Hellen

Good location near the airport.
Nice restaurants and food options.
Price could be a bit fairer.

Leisure Family

10/10

Exceptional

07 Jan 2026

Danette

Beautiful room overlooking the Kenya National Park. Everything was clean. I love seeing all the African themed art, absolutely beautiful.
The food was SO good. Every single employee was outstanding, kind and helpful.
We ended up having to extend our stay due to a canceled flight back to the US, but honestly I love being here. The pool is wonderful, the grounds are beautifully landscaped. We recommend staying here.

Friends_and_family Family

10/10

Exceptional

06 Jan 2026

Faithbrenda

I really enjoyed my stay at ole sereni,My daughter had an amazing time here.The staff are really nice and friendly they were so helpful.Would stay here again.

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Sheila

My stay was fabulous. The staff was all friendly, especially the Chefs and all his crew. Food was delicious and felt home.

Leisure Self

6/10

Pleasant

29 Dec 2025

Solomon

Your night receptionist was rude.

Business

8/10

Excellent

04 Dec 2025

Robert

Great rooms. The late check in and early check out was rough. I love the facilities. Thank you.

Leisure Family

8/10

Excellent

11 Nov 2025

Garfield

The staff , they were all excellent especially the security and the other gentleman at the door on arrival . Nothing was an issue and made our stay awesome 🙏

Partner

8/10

Excellent

03 Nov 2025

Kaitlin

The club room was okay, thought the view of the park would be better since we paid more specifically for that. Was pretty disappointed that the buffet dinner was average and they charged $45 USD per person without telling us the cost beforehand. They also did not mention that there was an option for a la carte which would've cost about $15 USD per plate.

Leisure Friends

8/10

Excellent

31 Oct 2025

Garfield

The staff was amazing , but booking was a bit busy as a group came in at the same time couldn’t be helped

Partner

10/10

Exceptional

28 Oct 2025

Mariko

Excellent service. The room was very nice. The view of the park was also a nice touch from the upstairs restaurant.

10/10

Exceptional

26 Oct 2025

Polly

The hotel was amazing. The staff were all lovely and the steak house had incredible food. They also made our room super special for our honeymoon with a great view of the nation park. Great place to stay.

Leisure Partner

10/10

Exceptional

15 Oct 2025

John

Convinient

10/10

Exceptional

11 Oct 2025

John

Was ok

Business_and_leisure

10/10

Exceptional

03 Oct 2025

Narpat

Close to airport , good staff , bountiful buffet and amazing massage !

Leisure Friends

10/10

Exceptional

07 Sep 2025

Richard

Property beautiful but bring your own Charmin with you to this hotel only

Leisure Friends

10/10

Exceptional

07 Sep 2025

Richard

Beautiful property with well kept plants and koi pond

Leisure Partner

4/10

Poor

04 Sep 2025

Edwin

Run down property. Bad experience.

Leisure Family

10/10

Exceptional

21 Aug 2025

Daphne

This was exactly what I needed to relax and refresh after my safari. The restaurants were great (try the Hawaiian pizza), the spa is beautiful and Fatima gave me the BEST MASSAGE OF MY LIFE! The entire hotel is very clean and staffed with very nice and welcoming people. The gift shop has many nice local items. The view of the park from my balcony couldn't be beat.

Leisure Self

6/10

Pleasant

21 Aug 2025

BALAJI

Not enough towels and the guy insisted he personally put all of them . Bathroom glass shower wall was leaking as liner was broken.. had to call 3 times and finally go the front desk to push them to get it fixed

Leisure Family

8/10

Excellent

27 Jul 2025

Steven

Ole Sirini

Business

10/10

Exceptional

25 Jul 2025

humphrey

Enjoyed my stay, we shall be back, 1 ❤️

Leisure Family

8/10

Excellent

13 Jul 2025

Andrew

Convenient for airport with great staff

Leisure Friends

10/10

Exceptional

24 Jun 2025

Kenneth

Amazing service.
Food and drinks good value
Good attention to every need

Business_and_leisure Self

10/10

Exceptional

04 May 2025

Essam

Great location , clean and good seevice

10/10

Exceptional

30 Apr 2025

Richard

Ole Sereni is an amazing place to stay. Service is exceptional and the amenities are top notch. Great choices for dining and drinks. Rooms are clean and cozy and the staff work very hard to make sure you enjoy your stay. Family friendly and safe. Highly recommend this place if your going to visit Kenya!!

Leisure Partner

10/10

Exceptional

17 Mar 2025

Verified traveler

Comfort

After a long flight the room was an excellent place to get some rest

Self

6/10

Pleasant

11 Mar 2025

Steve

Since first visit over fifteen years ago the hotel has lost its usp that you could dine looking out over Nairobi National Park. Now there is a busy road and noise screens separating the hotel from the park. My room was as it has always been but now looking tired and the bathroom in need of a makeover. The hotel is comfortable enough but it's not what it used to be. It's still quite convenient for the airport but there are closer equally decent hotels if that's important to you. The staff are always very nice.

Leisure Partner

10/10

Exceptional

10 Mar 2025

Lia

Business trip to Kenya

Amazing hotel with really fantastic staff.

Business

10/10

Exceptional

09 Mar 2025

William

Was a pleasant stay. Room was clean, staff were friendly, facilities were good.

Leisure Partner

10/10

Exceptional

09 Mar 2025

Stuart

Amazing weekend away

Twas a great adventure from the first step into it to the end
Will definitely recommend

Partner

8/10

Excellent

27 Feb 2025

Very pretty hotel with a beautiful rooftop pool. Food was good and staff was very friendly

Leisure Friends

10/10

Exceptional

17 Feb 2025

Diane

The hotel decor has an 'Africa' feel to it that I enjoy. I have often stayed at this hotel when passing through Nairobi even though it is a couple more miles from the airport. Its still just a short taxi ride away.
I will stay here again.

8/10

Excellent

01 Feb 2025

Thomas

Excellent staff. Great experience

Leisure Family

10/10

Exceptional

30 Jan 2025

Mark

The staff are what makes this hotel so special. For example, we went on a game drive at the beautiful park that adjoins the hotel. There were rain showers and by the time I returned to the hotel my shoes were covered in mud. I took my shoes off and was in the lawn, trying to clean them with a stick. Your man Edward came over and offered to clean my shoes. I was so grateful for his help. A little later Edward returned my shoes, clean and free of mud. This is but one example of the above and beyond service that makes Ole Sereni a top notch, world class hotel.

Leisure Family

10/10

Exceptional

25 Jan 2025

David

Well located near NBO and Wilson Airports. Beautifully designed. Best for transit. To experience Nairobi stay near to downtown or Westlands.

Business Self

10/10

Exceptional

20 Jan 2025

NitinKumar

Spacious clean hotel conveniently located near airport. Beautiful views over Nairobi National park. Excellent tasty menu in the restaurant. Helpful and friendly staff throughout.

10/10

Exceptional

13 Jan 2025

iain

Tip top

Comfortable, elegant, friendly!

Self

10/10

Exceptional

01 Jan 2025

Verified traveler

Amazing hotel

Amazing stay! Clean, comfortable, friendly, great food, beautiful, wonderful scenery on the park

Business Family

8/10

Excellent

26 Dec 2024

George

Good property that is very conveniently located.

10/10

Exceptional

10 Dec 2024

Jose

Very nice staff and good service

Business Self

6/10

Pleasant

19 Nov 2024

Solomon

I didn't like the fact that the price stated by Expedia Kshs 2k.. for breakfast was inaccurate. I paid Ksh 3,500 for breakfast buffet which was a rip-off.

Leisure Self

10/10

Exceptional

12 Nov 2024

Paul

Always a great staff working here. Great view of the park.

Leisure Self

10/10

Exceptional

09 Oct 2024

Russell

Enjoyed the property location in proximity to National Park and other locations visited nearby.

Leisure Self

6/10

Pleasant

20 Sep 2024

Andy

Nice hotel but...

Few years since last stayed here. It appears to have been updated as it tries to improve it's tired image. The building of the bypass has had a detrimental effect its unique location. Overall the hotel is good but really disappointed with the in-room entertainment system. The TV would frequently lose video but keep audio, lose both audio and video, or freeze picture before eventually rebooting. After rebooting TV fails to respind to remote control for 10 mins. It all makes for a frustrating time.

Self

8/10

Excellent

08 Sep 2024

Job

Nice location close to the city center and to the main airport.

Leisure Partner

10/10

Exceptional

31 Aug 2024

Curtis

Great staff

10/10

Exceptional

24 Aug 2024

Margaret

Enjoy my stay. Staff were friendly and welcoming. The food was good.

Leisure Family

10/10

Exceptional

09 Aug 2024

Prexedies

N/A

Leisure Family

8/10

Excellent

08 Aug 2024

Nicholas

Staff at the hotel were pleasant. Shout out to the reception team. In room service was great. The room was clean. My only complaint is their breakfast. They charged me 3500 for a cap of tea and bread. The woman who was working in the dining room was cold and appeared to rush my meal. I would not go for breakfast next time. They also did not uave mich options for breakfast.

Leisure Self

10/10

Exceptional

01 Aug 2024

Dennis

I love this place and always make a point to try the different room options when i'm in Nairobi

Leisure Partner

4/10

Poor

27 Jul 2024

Hamza

I have wrongly chosen the wrong date 7/26/2024 instead of 7/27/2024 and in 2 minutes I have tried to revise but i couldn’t

Business

10/10

Exceptional

21 Jul 2024

Jeffrey Scott

What a View! Giraffe and Rhino from the balcony! Made for a great start to our visit to Kenya. Staff were super friendly and helpful.

Leisure Family

10/10

Exceptional

20 Jul 2024

Michael

I really enjoyed my stay at the hotel.

Leisure Family_with_children

8/10

Excellent

06 Jul 2024

Robert

Great food and friendly staff

Leisure Family

8/10

Excellent

23 Jun 2024

Mark

Exceptionally clean

The hotel is a little worn In spots. It’s exceptionally clean. It is hard to go out of your room without seeing someone cleaning.Fabulous spa, exercise room,pool even has a padel ball court. Not in a walkable area. Very helpful staff. very comfortable bed. My wife did spot a couple of giraffes out of our window.

Partner

6/10

Pleasant

23 Jun 2024

George

The service at the reception needs improvement. They also don’t answer the phone promptly

Leisure Partner

10/10

Exceptional

22 Jun 2024

Megan

I really enjoyed this hotel! I spent a total of 3 nights here and really liked it. If your room is facing the right way you can see into the National Park. The pool area is nice, though it doesn't truly have a good view of the park. They have a bird bath nearish the pool that attracts a lot of interesting birds and makes for a interesting afternoon lounging by the pool seeing the different types of birds. The staff are super friendly and helpful. There's also a rooftop bar with a swimming pool at the neighboring hotel that you have access to that has a great view of the park and Nairobi that sometimes has live music. Overall, it was a great place to stay!

Leisure

10/10

Exceptional

18 May 2024

Jackie

Beautiful hotel with all the amenities…. Highly recommend!

10/10

Exceptional

01 May 2024

David

Helpful and kind staff

Our stay was VERY nice. However, we would like to mention two details that may require some attention for future costumers:
-Proper insulation of the shower cabin
-too hard / too firm pillows
Other than this, everything was extremely well at Ole Sereni, especially the friendly staff and the cleanness of your facility.
Thank you so much.

Partner

10/10

Exceptional

20 Apr 2024

Patrick

The staffs are excellent.

Business_and_leisure Self

4/10

Poor

15 Apr 2024

Joseph

Not very well maintained property. Dark too.
Will not stay here again. Sheraton Airport is fine for us

6/10

Pleasant

13 Mar 2024

VICTOR

airco stopped working twice.

television functionalities stopped occasiaonly..

10/10

Exceptional

08 Mar 2024

Richard

First rate hotel and very friendly staff

Leisure Partner

8/10

Excellent

01 Mar 2024

John

God but….

Nice hotel with some beautiful views and neat functional rooms.

Wi-Fi is good. Showers are hot. Beds are comfortable.

The major problem of hotel is some (not all) of the staff who just do not understand service! Examples being the 10 mins it take to get served a drink as the staff will walk past you and ignore you! The receptionist who acts like a robot and will roll her eyes at you when asking perfectly a reasonable questions (the question being why when dial the number for room service, why does nobody answer? Reply being that the number shown on the room service menu is not the correct number!!!!!!)
In fairness, management are quick to deal with any complaint you make and will try to resolve with some sort of customer services but better to not have these things in the first place!
The food menu in the waterside is 75% pizza and 25% nibbles type food. Why not expand a little and give a greater choice. I did later find out you can order from the full restaurant menu in waterside so why not give out a menu stating this?
All in all it is a nice place to stay and fairly chilled but could do better!

Business

6/10

Pleasant

21 Feb 2024

Ameer

Too expensive compared for the rooms with similar property

Business

10/10

Exceptional

18 Feb 2024

George

The receptionist was very courteous and professional while the dining services staff need more training on how to handle guests.

Leisure Partner

2/10

Poor

07 Feb 2024

Sharon

Really rude staff and poor service. Our room was on the 4th floor near the entrance to the bedrooms. You could hear the doors opening and closing as people were entering the area and talking! The night before we were due to fly, there was a party in the restaurant which went till nearly 1am! There was no notification of the party and the music could be heard clearly in our room. Despite calling reception twice nothing was done about it. There was no apology from the staff and we had little sleep before. Catching an early flight. Absolutely shocking customer service!!!!

Leisure

10/10

Exceptional

05 Feb 2024

Philip

Great staff nice facility

Leisure Friends

10/10

Exceptional

28 Jan 2024

Allison

Thanks for a very peaceful entry to Kenya!

4/10

Poor

17 Jan 2024

Aidan

OK for dinner not overnight (the Hilton is nice)

Well, it’s difficult to know where to start. Giving the positives first, the food is not half bad. I don’t mean to say it’s good, it’s just okay. The rest of the experience not so much.

My biggest complaint is the lack of attention to detail (I.e., taking towels out of the room but not replacing them or waiting over an hour to receive a check for dinner). The AC did not function in one of our two rooms. They did not provide an itemized bill at checkout so it feels the bill was ‘ball parked’. The rooms are dated and could be updated, but that’s the least of the worries. Also the ‘park view’ is of a sound wall - lovely stuff in what is (everywhere else) a beautiful county.

If you like staying at a Motel 6 this is the place for you, otherwise stay anywhere else.

Also their airport transfer is extortion (~$80 for a ~$9 ride) and they will charge as much as they can get away with.

Friends_and_family Friends

8/10

Excellent

10 Jan 2024

Roberto

The AC units did not work properly

Business Friends

8/10

Excellent

08 Jan 2024

Jacky

Just finishing up a 6-night stay here.
Pros: Very safe with visible security presence and required key card access to hallway to rooms. Staff are very friendly and helpful especially Johnson and Faith in Big 5 restaurant where I had excellent meals. Breakfast is the best with a lot of options on the buffet for a reasonable price (Ksh 3500). Had a nice room facing the park but much fewer animals compared to my last visit since there is a big highway now behind the hotel. Better views from the rooftop restaurant at Emara across the street.
Cons: AC did not work in the first room I was given. Switched after 2 nights to a much better one where it was at least functional. Can only cool to 18C, wished it could go lower by a few more degrees. My check-in was also a bit involved as Expedia confirmation did not show up on hotel side. I resolved by calling Expedia customer service. Last tip for improvement is quicker service in the restaurants once a guest is seated. The service IS good, in terms of friendliness, correct orders etc, just engage the customer as soon as they are seated.

Business_and_leisure Self

10/10

Exceptional

01 Jan 2024

John

Think twice befor booking

The hotel staff was great but had bad experience with a broken air condition unit. I called the front desk and who send a repairman they didn’t seem to understand what the issue was. In the end I spend the night sweating

Friends_and_family Family

10/10

Exceptional

25 Dec 2023

John

Best experience ever

The staff was extremely professional the room service and the food was great

Friends_and_family Family

10/10

Exceptional

25 Dec 2023

Robert

Staff was excellent in all ways.

Leisure Self

10/10

Exceptional

15 Dec 2023

Anusha

Amazing views. Checked out early, recieved a nice breakfast box

10/10

Exceptional

15 Dec 2023

eirik

Polite and friendly check in. Good service. Nice relaxing breakfast

Leisure

4/10

Poor

08 Dec 2023

Joyce

Slow delivery of food/ room service
I wouldn’t recommend this place, after paying for the drinks(something I wasn’t aware of coz didn’t explain.) staff followed me.
Too expensive, service are poor

Leisure Family

10/10

Exceptional

04 Dec 2023

Kevin

You won’t be disappointed

Ole Sereni is a beautiful hotel- service, staff, cleanliness, presentation and meals were all excellent. Hotel is well located close to airport and centre of Nairobi. Highly recommended

Friends_and_family Family

6/10

Pleasant

09 Nov 2023

SAMUEL

The dining .
What i didn't like is the old sockets in the room don't fit with gadgets and computers charger

10/10

Exceptional

04 Nov 2023

Raul

Good experience.

10/10

Exceptional

29 Oct 2023

Dennis

Ole Sereni has two sides to the property. Each has its advantages. It’s right across the Bypass road from Nairobi National Park. If one has a room on the park side, wildlife can be viewed periodically. The facility is very well maintained with a rooftop swimming pool, with bar and cafe.

Leisure Self

10/10

Exceptional

18 Sep 2023

Kevin

Very comfortable rooms, excellent staff!

Business Self

6/10

Pleasant

09 Sep 2023

Brand

The staff are rude and give dirty looks and slow service if the don’t feel “tipped enough.”
Our shower leaked all over the floor and they did nothing to fix it.

Partner

10/10

Exceptional

28 Aug 2023

Daniel

Great place

Business_and_leisure Family_with_children

10/10

Exceptional

27 Aug 2023

xianwei

The staffs are very professional and friendly!

Leisure Family

10/10

Exceptional

27 Aug 2023

Alex

Staff was generally friendly and helpful

Business_and_leisure Self

10/10

Exceptional

18 Aug 2023

Richard

Ole Sereni offers a place to rest from long travel along with comforting food and atmosphere. It is a spring in the desert to me. I will return again soon.

Business_and_leisure Partner

10/10

Exceptional

15 Aug 2023

Vishal

Nice quiet place.

8/10

Excellent

10 Aug 2023

Kudzai

Ideal stay for those needing quick and easy access to the airport.

Leisure Family

10/10

Exceptional

05 Aug 2023

Rachel

Spacious and clean room.

Leisure Self

10/10

Exceptional

01 Aug 2023

Steven

Soli stay passing through

My trip dates changed. And when I arrived they helped me out. The rooms are good but could be updated a tad. The TV is tiny and with my eyesight is kind of hard to see.
All staff is amazing and not overdoing it. Just right. Being so close to the airport is a bonus and having to pay more than a cab is a little cheeky. Other local hotels have this option free of charge. Considering the hotel rates. Anyway a good peaceful and quiet environment.

Self

10/10

Exceptional

27 Jul 2023

Peter

We stayed at Emara Ole Sereni for a stay last week and the week before. It was phenomenal. However, at a much reduced cost the 254 Ole Sereni was our choice. It has not disappointed. The Big Five restaurant is wonderful whether it be for buffet at breakfast or lunch or a causal dining experience at dinner. The people are superb servers with a most polite disposition. Highly recommend!

Business_and_leisure Partner