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Royal Palm Hotel Umhlanga
KwaZulu Natal - Durban · South Africa
Palm Boulevard, New Town Centre, Umhlanga Ridge, 8View location
8.4/10Excellent325 Reviews
Cleanliness8.6/10 8.6
Service8.4/10 8.4
Comfort8.8/10 8.8
Condition8.2/10 8.2
Location9.6/10 9.6
Neighborhood9.2/10 9.2
Value9.6/10 9.6
Amenities7.6/10 7.6
See all ratings- Family hotels
- Business hotels
- Hotels with spa
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Royal Palm Hotel Umhlanga
This luxurious apartment city hotel features a prime situation in the heart of Umhlanga, conveniently located adjacent to Gateway Theatre of Shopping in the up market New Town Centre in the Umhlanga Ridge.
Ushaka Marine World is 17 kilometres away, Gateway shopping centre is a short driving distance and guests will find Umhlanga beach front just 2 kilometres from the establishment. The outstanding apartments have ample sitting areas and come complete with lounges and balconies featuring magnificent views over the boulevard.
The property has three floors of A-grade office suites and conference facilities, ideal for corporate travellers. It also includes secure, undercover parking, with the entrance located at the back of the hotel on Aurora Drive.
The restaurant is a fusion of contemporary al fresco dining sophistication amidst rich textures and colour schemes with four distinctive areas, offering the ideal place where to enjoy a couple of cocktails or a delicious meal.
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With a stay at Royal Palm Hotel, you'll be centrally located in uMhlanga, within a 15-minute drive of Durban Beach and Umhlanga Rocks Beach. This spa hotel is 11.5 mi (18.5 km) from uShaka Marine World and 0.3 mi (0.5 km) from Gateway Theatre of Shopping.
Make yourself at home in one of the 94 air-conditioned rooms featuring microwaves and LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
Conveniences include phones, as well as laptop-compatible safes and desks. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in uMhlanga? This hotel has 3315 square feet (308 square meters) of space consisting of a conference center and meeting rooms.
A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Popular amenities
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Childcare
Business facilities
Banquet facilities
Transportation services
Accessible facilities
Check-in and check-out
Check-in from
2:00 PM
Check-in until
9:00 PM
Check-out until
10:00 AM
Minimum check-in age
18
Hotel policies
Beach nearby
By ocean
Professional property host/manager
Pets not allowed
Cleaning and safety
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Only registered guests are allowed in the guestrooms.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Minimum Spring Break check-in age is 18 years old
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards and cash
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
-
Minimal age
18
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Optional fees
- Fee for full breakfast: approximately ZAR 250 to 250 for adults, and ZAR 140 to 140 for children
- Airport shuttle fee: ZAR 350 per person (one-way)
- Airport shuttle fee per child: ZAR 175 (one-way), (from 6 to 12 years old)
- Covered self parking fee: ZAR 65 per day
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
Xhosa
Afrikaans
English
Zulu
Nearby attractions
Ster-Kinekor Gateway
0.3 km / 0.2 mi
Gateway Theatre of Shopping
0.3 km / 0.2 mi
Umhlanga Hospital
0.5 km / 0.3 mi
KwaZulu-Natal Sharks Board
0.6 km / 0.4 mi
Oceans Mall
1.9 km / 1.2 mi
Whalebone Pier
2.4 km / 1.5 mi
Umhlanga Lighthouse
2.5 km / 1.5 mi
Umhlanga Main Beach
2.7 km / 1.7 mi
Umhlanga Rocks Beach
3 km / 1.8 mi
Umhlanga Lagoon Nature Trail
3.4 km / 2.1 mi
Mount Edgecombe Country Club
4.7 km / 2.9 mi
Beachwood Golf Course
7.9 km / 4.9 mi
Sibaya Casino
9.5 km / 5.9 mi
Japanese Gardens
9.7 km / 6 mi
Beachwood Mangroves Nature Reserve
10.8 km / 6.7 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of most recent renovation: 2016
- Total number of rooms: 94
- Number of floors (main building): 6
- Junior suites: 60
- Apartments: 10
- Studios: 8
- Triple rooms: 6
- Family rooms: 8
- Accessible rooms: 2
- hotel
- American Express
- Diners Club
Show 74 more facilities & services
- MasterCard
- Visa
- Maestro
- City centre
- Bus/Train station
- Airport
- Harbour
- Beach
- Golf course
- Entertainment Area
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Mobile phone coverage
- Wi-fiExtra charge
- Car hire
- Transfer serviceExtra charge
- Secure parking
- Airport ShuttleExtra charge
- Room service
- Laundry service
- Babysitting service
- 24-hour security
- Bellboy service
- Air conditioning in public areas
- Smoke detector
- Hotel safe
- Lift access
- Newspaper stand
- Shop
- Terrace
- Concierge
- Gym
- Newspapers
- Luggage room
- Clothes dryer
- Electric kettle
- Bar
- Restaurant
- Smoking areaExtra charge
- Highchairs
- Banquet hall
- Air conditioning in Restaurant
- Breakfast room
- Conference room
- Meeting room
- ProjectorExtra charge
- Printer
- Photocopier
- Business centre
- Audio-visual equipment rentalExtra charge
- Fax
- Sauna
- Steam bathExtra charge
- Hot tubExtra charge
- MassageExtra charge
- Spa treatments
- Spa centre
- Breakfast
- Breakfast served to the table
- Continental breakfast
- Hot breakfast
- Breakfast a la carte
- À la carte lunch
- À la carte dinner
- Deposit on arrival
- Identification card at arrival
- Non-smoking establishmentExtra charge
- Fitness
- Bowling alleyExtra charge
- Mini golfExtra charge
- Golf practice facilityExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
RO
Room Only
Accommodation only. Meals are usually not included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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DOUBLE DELUXE EXECUTIVEDOUBLE • DELUXE EXECUTIVEDBL.DX-EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRoyal Palm Hotel Umhlanga
DOUBLE DELUXE EXECUTIVE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room AccessibleRoom • AccessibleROO.H6-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRoyal Palm Hotel Umhlanga
Room Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: ROO.H6-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE THREE BEDROOMSSUITE • THREE BEDROOMSSUI.B3
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- THREE BEDROOMS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRoyal Palm Hotel Umhlanga
SUITE THREE BEDROOMS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- THREE BEDROOMS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.B3
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE EXECUTIVESUITE • EXECUTIVESUI.EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRoyal Palm Hotel Umhlanga
SUITE EXECUTIVE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Room code: SUI.EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room LUXURYRoom • LUXURYROO.LX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRoyal Palm Hotel Umhlanga
Room LUXURY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Room code: ROO.LX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE EXECUTIVE ONE BEDROOMSUITE • EXECUTIVE ONE BEDROOMSUI.B1-EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- EXECUTIVE ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRoyal Palm Hotel Umhlanga
SUITE EXECUTIVE ONE BEDROOM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- EXECUTIVE ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room code: SUI.B1-EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
APARTMENT TWO BEDROOMSAPARTMENT • TWO BEDROOMSAPT.B2
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- TWO BEDROOMS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRoyal Palm Hotel Umhlanga
APARTMENT TWO BEDROOMS
Room photos
11 photosSelect a photo to open the full-screen viewer.
Photo unavailable
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Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- TWO BEDROOMS
Adult and child limits apply within the room's total guest limit.
Room code: APT.B2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room PENTHOUSERoom • PENTHOUSEROO.P6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- PENTHOUSE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRoyal Palm Hotel Umhlanga
Room PENTHOUSE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- PENTHOUSE
Adult and child limits apply within the room's total guest limit.
Room code: ROO.P6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE TWO BEDROOMSSUITE • TWO BEDROOMSSUI.B2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO BEDROOMS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRoyal Palm Hotel Umhlanga
SUITE TWO BEDROOMS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO BEDROOMS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.B2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRoyal Palm Hotel Umhlanga
DOUBLE Accessible KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE PENTHOUSEDOUBLE • PENTHOUSEDBL.P6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PENTHOUSE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRoyal Palm Hotel Umhlanga
DOUBLE PENTHOUSE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PENTHOUSE
Adult and child limits apply within the room's total guest limit.
Room code: DBL.P6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
APARTMENT THREE BEDROOMSAPARTMENT • THREE BEDROOMSAPT.B3
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- THREE BEDROOMS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRoyal Palm Hotel Umhlanga
APARTMENT THREE BEDROOMS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- THREE BEDROOMS
Adult and child limits apply within the room's total guest limit.
Room code: APT.B3
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO DELUXESTUDIO • DELUXESTU.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRoyal Palm Hotel Umhlanga
STUDIO DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: STU.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
APARTMENT TWO BEDROOMSAPARTMENT • TWO BEDROOMSAPT.B2-6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- TWO BEDROOMS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRoyal Palm Hotel Umhlanga
APARTMENT TWO BEDROOMS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- TWO BEDROOMS
Adult and child limits apply within the room's total guest limit.
Room code: APT.B2-6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE EXECUTIVE KING BEDSUITE • EXECUTIVE KING BED • 64 m²SUI.EJ-KG
Room overview
Non-smoking room- Room size
- 64 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Room type
- SUITE
- View / characteristic
- EXECUTIVE KING BED
Adult and child limits apply within the room's total guest limit.
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRoyal Palm Hotel Umhlanga
SUITE EXECUTIVE KING BED
Room photos
1 photoSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 64 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Room type
- SUITE
- View / characteristic
- EXECUTIVE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.EJ-KG
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRoyal Palm Hotel Umhlanga
DOUBLE DELUXE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
APARTMENT EXECUTIVE KING BEDAPARTMENT • EXECUTIVE KING BEDAPT.EJ-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- EXECUTIVE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRoyal Palm Hotel Umhlanga
APARTMENT EXECUTIVE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- EXECUTIVE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: APT.EJ-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE PENTHOUSEQUADRUPLE • PENTHOUSEQUA.P6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- PENTHOUSE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRoyal Palm Hotel Umhlanga
QUADRUPLE PENTHOUSE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- PENTHOUSE
Adult and child limits apply within the room's total guest limit.
Room code: QUA.P6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Royal Palm Hotel Umhlanga
100
reviews shown
AnVer
The rooms was nice and big.
Vironica
It was amazing , staff where kind and professional. Very supportive in guiding the stay to be perfect. Rooms were clean and service impeccable. Convenient and safe stay as well.
Clair
Great
Zanele
Enjoyed everything about this hotel
Marthinus
It was amazing.
Vironica
Excellent ,
Bharat
Yes
Eugene
Friendly staff, very helpful.
Desigan
Amenities...
Adewumi
Spotless room, perfect stay
Shiyam
Good hotel located in nice location
Overall all good but there is a room for improvement such as cleanness and the noise.
Verified traveler
Perfect and comfy
It is about my 7th stay, perfect and comfy as always.
Verified traveler
Penthouse
Penthouse is a winner
Verified traveler
Great stay, just room services refused extra 2 towels, room had only 2 bath towels for night shower and none for the morning.
Sakhile
Awesome staff
Jolene
Disappointed
The rooms are spacious however maintenance of the hotel and rooms are not 4 star standard. Hotel lobby and lifts are dirty. The rooms carpets are filthy. Some of the furniture needs to be replaced. The staff are extremely rude unfriendly. The only positive is the location
shunmoogam
Overall good value for money spent
We have used the property many times .It needs some updating
We have used the property many times .It needs some updating
Kingsford
Good
Lorraine
Home away from home
Royal palm hotel very much welcoming beautifully laid up
Ron
Location
Verified traveler
Good stay
Verified traveler
Great room
Great room, everything you need
Agent
The check in was seamless and they even ended upgrading us to a 3 bedroom free of charge. The rooms were clean and modern and conveniently situated within walking distance of Gateway. Great stay!
lauren
Great location,spacious room,wonderful service
Coreen
Neat and tidy friendly staff! situated right at gateway mall easy access to restaurants and shopping! after all a pleasant stay thank you 😊
Helmut
.
MRJF
Great Location in Umhlanga for business
Great location and a good hotel with free parking! A short drive to the beaches and other tourist attractions with good shopping just across the boulevard.
Gustav
Being here before just a excellent place home from home
Panayotis
In a good area lots to do opposite a shopping mall but the hotel is tied needs to be revamped. AIRCON not working T.V. not working cycling coming down. But great location.
Gustav Du
More than what I expected will book it anytime really can recommend this place
Muhammed
Damp and musty smell. AC not working. Stay away
At check-in we were not informed about breakfast or any other details.
The room smelt damp and musty.
The AC in the bedroom did not work. I called reception twice and was promised twice that someone would come to fix it. This did not happen. Durban during December is extremely hot and humid, so this was an extremely uncomfortable stay. We could not sleep comfortably at night.
In the morning I called to request a late checkout. This was due to us not having slept well at night, and my 2 year old daughter could not wake up in the morning. I requested 2 hours and was promptly told they could not give it to me. Keep in mind I am a Gold Rewards member. I was told I could get an hour extra, until 11AM. However, reception called me at 10:30AM telling me I had passed the deadline.
The breakfast was really bad! Cold pancakes, stale pastries, no fresh fried eggs offered, and bread not of a great quality. Terrible, terrible coffee! I could not drink it.
I will never stay here again, and I would never recommend anyone else to stay here.
The room smelt damp and musty.
The AC in the bedroom did not work. I called reception twice and was promised twice that someone would come to fix it. This did not happen. Durban during December is extremely hot and humid, so this was an extremely uncomfortable stay. We could not sleep comfortably at night.
In the morning I called to request a late checkout. This was due to us not having slept well at night, and my 2 year old daughter could not wake up in the morning. I requested 2 hours and was promptly told they could not give it to me. Keep in mind I am a Gold Rewards member. I was told I could get an hour extra, until 11AM. However, reception called me at 10:30AM telling me I had passed the deadline.
The breakfast was really bad! Cold pancakes, stale pastries, no fresh fried eggs offered, and bread not of a great quality. Terrible, terrible coffee! I could not drink it.
I will never stay here again, and I would never recommend anyone else to stay here.
Mohamed
Terrible Rooms !!
Absolutely terrible rooms, filthy, smelling rooms. Needs urgent revamp, painting, new furniture, lighting, etc. Dirty curtains, lampholders, lamp shades, filthy carpets, etc. Noisy airconditioning, taps need fixing or replacement. Will not stay here again, be careful.
Zarina
Excellent Hotel fabulous rooms
The executive room in this hotel is as good as that you would find in a 5* hotel. Exceptional layout and decor. The hotel is across the street from Gateway Mall. Excellent location. This hotel is underrated and deserves to be a 5* fabulous
Verified traveler
Amazing accomodation
Thank you
Thank you
Dumo
Everything was nice 👌
Varsha
Amazing staff and a great stay. Neat and well presented
Stefan
My Hotel Room had multiple defects,Safe was faulty,Bath Tub was loosing water,Door Lock was malfunctioning.
Room was invested with coackroaches
Room was invested with coackroaches
Ian A
The location of the hotel is good and this is the third time I have stayed there. The rooms are really spacious and the bedroom can be closed off leaving a separate lounge providing privacy for business meetings. The one gripe is a charge for a cappuccino at breakfast notwithstanding the fact that I was booked on a bed and breakfast option. Very disappointing
Ashish
Woman Scream and Church Music
An extremely disappointing stay. Where do I start? The woman screaming for her dear life at 2am. The charge of R50 for 2 Wine glasses and a mention of how lucky we received Ice without being charged! (To be fair we were not charged at checkout). The Sunday morning wake up call from Banging music and vibrations on the windows and doors which sounded like a Church congregation but which I am unsure of. The taps that spray water everywhere on the counter in the bathroom. The clogged shower and finally the rock hard mattress which left me with a sore back. I have been to the Royal Palm on several occasions before Covid and can honestly state that this is NO LONGER a 4 star establishment. Better to stay at home.
MR
It was excellent and staff amazing
Naeem
A royal treat
The rooms are comfortable and spacious.The only problem is the aircons do not work properly and in dbn you have to have a working aircon.That was the only discomfort.
John
Hotel decor is somewhat dated. Had issues with my room lock on arrival which took some hours to resolve.
Muhammed
WEEKEND STAY
Hi i have been staying for years at this hotel ,location is excellent price is in line with new AND upgraded hotels but ROYAL PALM STAYS the same they really need to invest and try upgrade the aesthetics of the place ,rooms ,carpets, oil the sliding doors , put handles on shower walls for the elderly to get in easily, noise was really bad , security and staff make a huge noise through the night and early morning cant sleep. Freedom the concierge was brilliant , paint the place like seriously and give me a free night when done cause i hardly slept and i will give my feedback after the Reno is done until then i will be using other hotel sin the vicinity like Hilton legacy and premier hotel , whre i have stayed recently
RISHIBASHNEE VANIE
A disappointing stay overall, uncomfortable pillows, aircon not working, soaking arpets
Juan
The training in your hotel is forgotten, sometimes land of nobody.
Supervision isn't there
You are lucky or getting guest for your location , but not for good service.
Wake up!
Supervision isn't there
You are lucky or getting guest for your location , but not for good service.
Wake up!
Verified traveler
Uncomfortable stay, not consistent with four star
Aside from not having user friendly entertainment channels on the TV we also experienced a problem with the TV remote. I called receiption numeorus times before call was answered and then waited about an hour for a replacement TV remote to be provided. There was loud music playing in the room next to ours and this went on way past midnight. I did not feel comfortable and safe in the hotel.
KayG
Hotel furnishing not business friendly. Also a bit dated and shower drain clogged up so you can imagine all that is down there coming up and surrounding your feet. Also during power outage generator failed. Got to Marriott next door. Much better.
S R
Umhlanga getaway
Perfect location and good in room amenities
Verified traveler
There is absolutely no security in that hotel .anyone is allowed to walk in and out .Be very careful if you staying at that hotel.
Akshar
Extremelu beautiful and clean rooms! The staff were very accommodating when i had a family emergency and had to reschedule as well.
Verified traveler
The area was perfect as loads to do. Disappointed with front staff as not always helpful, they did try to help.
Nhlamulo
Brilliant Hotel but service should improve.
The hotel is superbly located with luxurious rooms, the only problem is the service for breakfast! The staff don’t look eager to assist and you cannot make sense of what is happening during breakfast. Besides the breakfast, the hotel is superb!
Verified traveler
Average
The good:
Large rooms, great WiFi and awesome location right by Gateway.
The bad
Unfortunately though the room is old so be sure to bring a 2 pin plug. Bulbs were broken. Housekeeping knock once and let themselves in. The rate says \"free breakfast\" however you still have to pay extra for a cappuccino.
Large rooms, great WiFi and awesome location right by Gateway.
The bad
Unfortunately though the room is old so be sure to bring a 2 pin plug. Bulbs were broken. Housekeeping knock once and let themselves in. The rate says \"free breakfast\" however you still have to pay extra for a cappuccino.
Anil
Family Getaway
We needed a few days away and had a great stay. The room was good and Baby enjoyed the space. Good access to fine restaurants, Gateway Mall and the Beach. The bathroom tub requires attention as water stopper does not hold water in (not a big deal though), our stay was lovely otherwise.
Lutchmee
This hotel needs a upgrade or maintenance. Staff need training too
Verified traveler
I liked the attitude of people and their professional manners and when I needed help, they were there promptly. On arrival though, it took long time to put me in a room as the one allocated had just finished putting carpet and was really smelling. I also did not like the knocks at the door at 0830 for cleaning which meant I was woken up and I had to go out to let the cleaning happen, and came back nearly 4 hours later, and the room hadn’t even been cleaned
Rob
Durban Umhlanga visit
Absolutely excellent from check-in to check-out. Staff were helpful and friendly and altogether professional in their approach. Breakfast was fantastic and the room was lovely. I look forward to the next visit.
Debra
Amazing.
My stay was amazing. From the first experience at the reception desk until the time I checked out.
CHANTAL
AWSOME ACCOMODATION FOR LONG WEEKND
EXCELLLENT
Verified traveler
Hotel could not find my booking
Th only problem that I encountered with the hotel was that when I arrived they told me that I did not have a booking and took them 2 hours to find a room for me. I’m not sure if this was the fault of the hotel or Hotel.com but it was a big inconvenience waiting for so long. But otherwise the stay was really good.
Shamim Banu
Stay at Palm Hotel
Stay at hotel was excellent. Very friendly and helpful staff. My stay there was an absolute pleasure and it comes highly recommended.
Verified traveler
The same overall was good. Great location. The hotel decor is abit outdated. The suite itself was spacious an beautiful. My biggest issue was checking in... the lady that was assisting us was rude an unfriendly. We received bad service from her on both days. The cleaning staff were more friendly than the receptionist. Don't know if i would be back
David
Very Average Stay.
The Hotel is closer to a three star than 4 for sure.
Rooms are tired and towels are threadbare.
Was clean but wont be returning
Rooms are tired and towels are threadbare.
Was clean but wont be returning
Verified traveler
Good Location
Great stay. Directly opposite Gateway Theatre of Shopping. Rooms okay. Open bathroom, which does not have a door seems to be the new trend. I don't understand how designers design such rooms that leave you with so little discretion whilst showering or brushing one's teeth. It's stupidly designed. Other than that, the stay was good and location excellent.
Jaskarn
A nice hotel in a good location. Friendly, helpful staff and nice food options. I will be staying again.
MRJF
For the Mall Rat
On business, hotel right across street from a modern mall and restaurant district - no views but great facilities.
Verified traveler
Great value for money!
Great value for money! Very big room, almost like an apartment with a balcony.
Joy
very nice
Verified traveler
Our stay was amazing. Customer service was 5 star. The fitness facility = 5 star.
Within close proximity to all the action.
Within close proximity to all the action.
Charl and Sharon
Excellent Stay
We were very happy thank you
Dev
Great hotel and excellent value for money. Would recommend to anyone. They just need more or better TV channels.
Dev
Not a Matchbox
Was a great place to stay and feels like a home and not a cramped hotel room. Big bath and shower so not a matchbox. Ample space and value for money.
Naledi
The place is great. overall cleanliness was good except the balcony was dirty as well as the cushions.
The ceiling also had mould from the aircon humidity.
The ceiling also had mould from the aircon humidity.
Desire
The staff are fantastic at this hotel. All friendly and nothing is too much to ask them.
Roy
nice comfortable hotel near shopping centre
nice spacious clean rooms . across road to huge shopping centre.
only drawback is furnitures a bit aged but overall very comfortable rooms.
only drawback is furnitures a bit aged but overall very comfortable rooms.
Verified traveler
Royal palm getaway
The room was nice and bathroom was gorgeous. But lots of noise at night, like furniture was being moved / dragged. People talking loudly in the corridors. Breakfast was good. Staff friendly and location excellent.
Sagie
Excellent service
Well received and well looked after. a terrific experience.
Black Trek
Perfections
This hotel completely exceeded my expectations. The location is very convenient but everything about this property was spot on.
Mohamed
Convenient for Gateway Mall and Beaches
Conveniently located hotel across the road from Gateway shopping centre and less than 5 mins to the beach by car. Wifi was spotty and complicated to use (you needed to set up a sep AlwaysOn account), and was limited to only 200MB a day. Junior suite was spacious, and looked into a court yard at the back of the hotel. Only 20 mins to airport. Breakfast was simple but adequate. Staff were friendly and responsive.
Iain
very convenient for restaurants
Joseph
awesome
DrBob
Ten year old pictures will always come undone!
Have to say this hotel needs about US1.5M in renovations. Broken doorlocks, unsecured access to balcony. Filthy elevators and very poor staff management out of kitchen to room service or service in restaurant. I would not stay here again unless they dramatically spent time and money on improving this hotel plus staff management.
Ashish
Downright disgusting breakfast in a good hotel.
Terrible breakfast,limited choice,no cutlery. Downright disgusting with no pride taken by the \"chef\"
Suggest to fire the team at the restaurant who do not care.
Suggest to fire the team at the restaurant who do not care.
Verified traveler
The stay was good, will be coming back again. Try and improve on free wi-fi, some of your competitors offer 2GB per day. The breakfast is excellent.
Wayne
Great location, big rooms and friendly staff
Great location and good service, I would definitely use again
Sundresin
The hotel rooms were clean and spacious. The bar fridge and micro were great additions as we were travelling with young kids. The position of the TV was not ideally situated - in front of the bed and not in the lounge area.
The hotel got a bit noisy on Thursday evening - loud talking and banging of doors.
The hotel got a bit noisy on Thursday evening - loud talking and banging of doors.
Mimi Dlangalala
Visiting the Royal Palm Hotel was a fun experience, it was comfortable, safe and warm.
Linda
Good hotel, close to amenities
Hotel was fine, but not so impressed with internal security, mentioned it, but they just said they agreed, but it had been like that for a long time?? For 2 people would have preferred 2 double beds rather than 2 singles. Breakfast was fine, but everything seemed to have chilli in it, felt they catered mainly for a non-European clintelle, which is fine but difficult if you don't like chilli for breakfast. I would think though, when asked, they would provide an alternative so not much of a problem as long they inform you of this.
Verified traveler
This was like a three star hotel.
Nice stay, except that they do not have drows in the bedroom, so I was cold watching tv.they need to change the floor rugs, need to put blankets in the wardrobe. As a four star hotel, needs to be comfortable bed and proper dovet inners.
Verified traveler
Great
Room was nice and staff was very friendly and breakfast was also nice.
Likonelo
Horrible the stuff is unpleasant and not helpful at all. We complained about wifi acess we did not used 200mg allocated daily to us. the service is terrible, i dont see myself and family coming back there ever.
Marcris
i recommend this hotel
Lovely spacious well equipped rooms
Neil
Nice hotel friendly staff
Nice hotel friendly staff room size really good
Sanjith
Sorry you have just lost a customer!
The hotel has not been well maintained. I have stayed at this hotel before and have a high expectation of professionalism, neatness and overall service. Clearly the hotel group that has taken over the management of this hotel pays very little attention to what expectations customers have become accustomed to. For example the general feel in the room is that the walls and doors have dent marks all over which could be easily painted. The remotes in the rooms either do not have batteries or simply don't work. The staff are very helpful but can only do as much as the property allows them to - really feel sorry for them as not many people will return to stay at the hotel as I don't believe it's value for money, even after they upgraded me to the penthouse from the two bedroom apartment. Sorry I won't be back!
Verified traveler
location is the best as it is in front of a mall
hotel staff is horible, room not ready at 3:40pm!!
hotel staff is horible, room not ready at 3:40pm!!
David
Our stay at the Royal Palm Hotel ,Umhlanga
We stayed six days and were sorry to leave. Excellent breakfast and service. Wonderfully placed opposite the Gateway Mall for movies (IMAX & Cinema Nouveau), shopping and eating out. My son is in a wheelchair and their facilities were very good. We appreciated the large comfortable rooms.
Dinesh
Twin cities palm hotel highly recommended
Excellent- spacious comfortable rooms. Short distance to the Gateway complex makes it convenient for leisure activities and shopping.Very safe environment.Enjoyed our stay.
Verified traveler
Excellent location next to the shopping mall
Was very pleased with the staff attitude but was disappointed with the floors where they did not scrub the floors in the kitchenette area but overall was happy.
C S
Perfect location, fantastic service.
Enjoyed our stay. Will definately be back.
Adele
Luxury Hotel Conveniently situated
The Royal Palm Hotel is conveniently situated close to Gateway Mall. All one has to do is walk across the road where one can find many different restaurants and shops. What a pleasure!
Location & surroundings
Royal Palm Hotel Umhlanga
Palm Boulevard, New Town Centre, Umhlanga Ridge, 8, Umhlanga Ridge, South Africa
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Royal Palm Hotel Umhlanga
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