Name: City Lodge Hotel Umhlanga Ridge
Address: Palm Boulevard 2, 2, Durban, 4321, ZA

8/10

Excellent

27 Apr 2026

SHAZIA

Good everything

Thanks

10/10

Exceptional

09 Jan 2026

Margaret

We had a lovely stay here over New Year. Staff were wonderfully helpful throughout. We didn't book breakfast but tried it on our last day and wished we had - great selection of cooked and continental options at reasonable price. Lots of restaurants closeby and about 35 minutes walk to Umhlanga beach. Only slight disappointment was that there is nowhere to change or shower by the pool.

Leisure Friends

10/10

Exceptional

11 Dec 2025

Enrico

Excellent house keeping and ammenities. Friendly staff.

8/10

Excellent

01 Jul 2025

Florence

The place was amazing and has perfect location. The staff ( Enhle and Luyanda) were amazing and helpful in changing our room and making our stay enjoyable.

Partner

8/10

Excellent

11 Jan 2025

Verified traveler

CityLodge

Always a great stay at CityLodge

Partner

8/10

Excellent

16 Aug 2024

Deborah

Close to shopping and parks

Leisure Friends

10/10

Exceptional

13 Aug 2024

Simanga

Great place ever

Leisure

10/10

Exceptional

30 Jun 2024

Brian

Great Hotel

The Hotel is right opposite the Gateway Theatre of shopping mall which is amazing. Everything you need in shops, restaurants and bars.
Hotel is a little dated, but going through a refurbishment at the moment. The rooms are big and clean and have everything you need for a fab stay.

Partner

10/10

Exceptional

29 May 2024

Verified traveler

The hotel was excellent and the staff where very helpful, friendly and polite at all times.
,

Partner

4/10

Poor

24 Jan 2024

Shelley

Noisy

Business

10/10

Exceptional

03 Jan 2024

Phumelelani

City Lodge umhlanga

Our stay was excellent, the hotel location was great, friendly staff. The room was clean they even allowed us to change rooms to a more spacious room with great view

Partner

8/10

Excellent

14 Jul 2023

Troy

Cleanliness

10/10

Exceptional

04 May 2023

MR

Clean with friendly staff

Business

10/10

Exceptional

15 Jan 2023

govindram

Nice property, great value for money.

Business_and_leisure Self

10/10

Exceptional

19 Jun 2022

Verified traveler

Good

10/10

Exceptional

30 May 2022

Anthony

This is my first time ever lodging at City Lodge and I am very impressed. Although not like a 5-star hotel, their service is beyond 5-star. It is sterling. I will lodge here again and again!

Business_and_leisure Self

10/10

Exceptional

16 May 2022

Hussein

Across from Gateway! location, locaton, ...

Hotel room was very comfortable and in excellent condition. Bedding, bathroom, furniture were all great.
Wifi was ok but not capable of video. TV channels were limited. Very quiet on top floor room, as I was on the back and not facing Gateway. Location was fantastic - I walked across the road to Starbucks for breakfast rather than eat at the hotel. Parking is not marked and I could not find it before checking in. Staff were always helpful, but reception needs some work compared to other City Lodges I have stayed at. I stayed here because the price was good and it was not possible to get any closer to Gateway, while still being close to the rest of Umhlanga.

Self

8/10

Excellent

05 Jan 2022

Verified traveler

Good Stay

Good Stay

Partner

2/10

Poor

27 Nov 2021

Dinesha

Please note this hotel was already fully booked before booking was done on Hotels .com

Friends_and_family Family

8/10

Excellent

16 Nov 2021

JC

A bit disappointed this time round

We have always stayed at this property in the past as they have friendly staff, comfortable clean rooms/bathroom and a great new Cafe. However on Saturday evening at 1 am the people next door started making a noise with loud music and loud conversation/laughter. When we asked them to tone it down they just carried on. We then asked the hotel for assistance and the security guard went to speak to them. They proceeded to threaten him whereafter we requested to be moved (in the middle of the night) to another room. The hotel granted this but I feel we should not have been inconvenienced, the hotel should have moved them/ thrown them out or alternatively called the police (as the guard was threatened). Hotel guests should not have to figure out how to get a good night's sleep, the hotel should ensure this, afterall we paid to stay there. My concern is this, should there not be a night /senior manager on duty at night for situations like these? The poor receptionist and security guard were no match for these selfish people. Other than that, a nice clean hotel.

Partner

10/10

Exceptional

21 Oct 2021

Verified traveler

City Lodge Hotel Umhlanga Ridge

The staff are so helpful and friendly - well done to all of them. The location as also an attraction for me as I park my car in the hotel on-site parking and walk across to Gateway.

Self

10/10

Exceptional

23 Jun 2021

Zinhle

Excellent

Friends_and_family Family

4/10

Poor

23 Apr 2021

Verified traveler

Horrendous check-in process

45 minutes to check-in!!! The lady at the front desk was completely untrained and slow. We needed to check in quickly to get some rest to continue our journey in the morning. The check in was very unpleasant and we will NOT support this establishment again.

Business

8/10

Excellent

23 Mar 2021

Regina

The place was clean and staff were friendly and helpful.
Quite and very convenient

Friends_and_family Family

10/10

Exceptional

14 Feb 2021

Khanyisani

Everything was excellent for me

Partner

8/10

Excellent

09 Feb 2021

Muhammed

Nice hotel , good location , could do with carpet upgrade to give the hotel a more modern look , gym needs more ventilation but good that they have one

Business

10/10

Exceptional

09 Feb 2021

Moganathan

Great location for those who love to eat out

Clean neat and spacious.great location for those who love to eat out with popular restaurants and shopping mall all around. Safe to walk around.

Partner

10/10

Exceptional

26 Dec 2020

Bruce

The hotel was conveniently located to the largest mall in Umhlanga and within 7 minutes by car or Uber to the beach.

Partner

8/10

Excellent

14 Dec 2020

Jean

Always a pleasant stay

Great stay with super friendly staff, always a pleasure to stay

Partner

10/10

Exceptional

30 Nov 2020

Andra

City Lodge Umhlanga

Very clean, quiet and close to Gateway mall.

Partner

8/10

Excellent

02 Nov 2020

Tando

1 night stay... so not much of an experience to talk about

Friends_and_family Friends

10/10

Exceptional

21 Sep 2020

Sylvester

Excellent condition clean hygienic comfortable convenient

Self

10/10

Exceptional

28 Mar 2020

Trevor

Short holiday

It a perfect affordable option with everything you need a stones throw away.

Friends_and_family Family

10/10

Exceptional

12 Jan 2020

Phumzile

Best hotels.

Your hotels are the best😍😍😍😍

Friends_and_family Family

10/10

Exceptional

05 Jan 2020

Lelau

some experience

The place is actually great. One of the few with secure basement parking at no cost.
The rooms are super clean and very homely.
Proximity to the mall counts very much in its favor.
The staff is very pleasant and knowledgeable
The letter fits send very clean and efficiently designed from parking to your room literally

Friends_and_family Family

10/10

Exceptional

21 Dec 2019

kobeshni

EXCELLENT SERVICE AND ACCOMMODATION CITY LODGE

Very professional. Early check in allowed. Staff polite and friendly. Rooms neat and very clean. Shower and bathroom facilities excellent.

Friends_and_family Family

8/10

Excellent

21 Dec 2019

shakooor

the property is situated conveniently for shopping

Leisure Partner

10/10

Exceptional

10 Dec 2019

Naresh

Check in was very quick, personal very friendly and helpful Room was very clean. Really enjoyed our stay at City Lodge

Partner

4/10

Poor

08 Dec 2019

Phiwo

Room 21 noise terrible, did not sleep well at all.

Partner

10/10

Exceptional

29 Sep 2019

Verified traveler

Amazing

Amazing as always

Family

10/10

Exceptional

16 Sep 2019

Verified traveler

Great hotel in excellent location. Nice and clean rooms, comfortable bed. Good breakfast. Friendly staff. Nothing to dislike about this hotel

Leisure Family

8/10

Excellent

31 Aug 2019

Verified traveler

City Lodge Gateway

Location is great. Room was comfortable and quiet. Nice to have a shower and bath in the bathroom. Service was usually good - just had an issue with being charged for coffees in the morning and later found out that it was included in breakfast. Went to reception and they said it was an error and were crediting the charge immediately, but on check out a few days later, the charges were still there, but they did then sort it out straight away. Probably a bit small for extended stay and internet signal not great in the area of the hotel we were in. Sherry's in the evening were lovely. Breakfast was good, but a bit pricy. Overall, would still stay there again.

Partner

8/10

Excellent

17 Aug 2019

Carlotta

Great location

Great

10/10

Exceptional

22 Jul 2019

JML

Wanted to stay longer !!!!!

We enjoyed it very much
Good service and very neat
Could not ask for a better location

Family

10/10

Exceptional

10 Apr 2019

Rajesh

Good for Stay

I like this hotel chain and quite often stay at city Lodge, this hotel has excellent location to a mall, Food Options and nice pubs. Good to spend evening around the hotel.
The only issue I felt was that the hotel staff is not smiling enough an they look overworked, they need to smile more often with the customers and must look happy.

8/10

Excellent

05 Apr 2019

Joe

Great choice for travel.

To say that the welcome at this hotel is nothing but fantastic would be unfair - Emmie made me feel as if I had stayed a million times before.
The rooms are super clean and just right for an overnight stay without the frills. My only complaint woud be the pillows which may be the worst feature in the room - they need a serious update and are super uncomfortable.
And for a longer stay I would prefer a fridge in the room as per others in the area -
Overall a great stay though - I will give it a 4 out of 5 thumbs up for business travel in line with the rate 👍👍👍👍

10/10

Exceptional

26 Mar 2019

Verified traveler

Very well situated for Shopping at Gateway. Staff very helpful and rooms clean. I had a very comfortable stay.

Leisure Self

10/10

Exceptional

24 Mar 2019

Verified traveler

Amazing

One of the best city lodges. Staff are Fantastic and the location is great

10/10

Exceptional

06 Jan 2019

Ismail

Awesome stay

It was amazing. Would definitely stay there again

Family

8/10

Excellent

30 Dec 2018

Verified traveler

Good

Excellent stay apart from the lift not working at all times. Friendly staff. Walking distance to Gateway.

Family

8/10

Excellent

16 Dec 2018

Jean

Good all round place to stay

Relaxing and central to shops

Partner

10/10

Exceptional

19 Nov 2018

Jason

CityLodge.

Everything good, had to fix some things in the room but everything well.

10/10

Exceptional

19 Nov 2018

Verified traveler

So comfortable, it's just like home ...

Family

10/10

Exceptional

05 Aug 2018

Glen

Great location

Great location, right next to a shopping mall. Lots of restaurants near by. The hotel staff were very helpful, even contacting our driver when my wife left something in his car. The breakfast buffet was amazing. Great selections.

10/10

Exceptional

23 Jul 2018

Desiree

Stunning

One of the best City Lodges I’ve ever stayed in

8/10

Excellent

18 Jun 2018

Verified traveler

Always a pleasure to stay there

4/10

Poor

09 May 2018

Tim

A lot to be desired

I was left disappointed with my stay at this hotel as you will see below. Having looked at reviews prior to my stay, it could have just been unfortunate and as I was travelling on business, not pleasure, my experience could differ to others.

The hotel in general was a good basic hotel in what looked to be a great area of Umhlanga - lots of restaurants, coffee shops, entertainment literally on your door step. I would probably compare it to a Best Western chain.

I came on business and therefore my review is based accordingly - the wifi in the room was non-existent and only reachable if I stood by the front door. There was also no iron in the room so when I called house-keeping, the phone line wasn't working. I later went down to reception to request an iron though nobody was on reception and I had to go hunting in the 'staff only' rooms to find someone. When I asked him, he said he couldn't give me an iron then but would have one sent to my room by 7:15am the next morning. It unfortunately didn't arrive and because my phone in the room didn't work, I had to call the main switchboard. The show door was also broken which meant the water escape out all over the bathroom floor.

10/10

Exceptional

30 Apr 2018

Bashier

Great, clean, efficient, works...

Just a small issue... excess use of air freshener after cleaning was a little overwhelming

Family

10/10

Exceptional

18 Apr 2018

Greg

Nice location, excellent staff

The City Lodge is conveniently located next to a mall with loads of options for dining and shopping.

The staff was very attentive and helpful throughout the duration of my stay.

The room was as clean and comfortable. Plenty of room for working as well.

I would definitely stay there again if I return to Durban.

8/10

Excellent

11 Jan 2018

Keboneng

Mr

Good

8/10

Excellent

30 Dec 2017

Ewan

Staff were always polite and helpfull

Family

8/10

Excellent

27 Dec 2017

B.J.

City Lodge Umhlanga

The only criticism we have is the TV bouquet was very limited. Otherwise everything was well done.

Family

8/10

Excellent

15 Dec 2017

Mandla Mahewu

Great custumer service

The sleeper couch was too hard.
On other note I will have to say that in the reception Mandla and Sana where of great help with a big smile on their face.
Great customer service , well done

Family

10/10

Exceptional

10 Aug 2017

M

Efficient staff, very comfortable,very pleasant, clean and the best breakfasts make this C L a super place to stay. Across the road from Gateway shopping centre makes it so convenient too.

Partner

2/10

Poor

02 May 2017

Vongani

Horrible

It was horrible as reception refused to give us a blanket during our stay.They said the had ran out of blankets and it's only when impressed harder did they come up with a blanket

Partner

2/10

Poor

17 Apr 2017

Gay

Never ever stay at the city lodge umhlanaga ridge

Unacceptable that there is no water at this hotel over peak season, easter week wkend & this is not the 1st time. Get back from a day at the beach& no water??!!
Every Saturday night there isnt water. Not acceptable. After the 1st time of NO HOT water, then the next night NO WATER at all. Gave it the benefit of the doubt as a once off. Clearly its the norm. Stayed at Cabana beach before no issues with water on a saturday night. so why only this hotel??! Saying its a municple problem isnt an answer or solution. How do the many other hotels in this area have water on saturday nights?

Partner

10/10

Exceptional

13 Mar 2017

Michael

Business trip

Good hotel mfor a quick businmess stopover. Close to good restaurants within walking distance

6/10

Pleasant

18 Jan 2017

Bia

Value for money

Very good value for money. The rooms are spacious and the hotel is very clean. The hotel staff was friendly and helpful.
It is nice to have all the restaurant in walking distance form the hotel and the mall across the street was also very nice. You can park your car and walk to all the activities across the street. I also as a felt very safe at night to walk outside the hotel.

10/10

Exceptional

16 Jan 2017

imtiyaz

great location

we had a great stay the hotel layout is fantastic we were close to the parking area the front of the the hotel a big hotel with the heart of a guesthouse

Family

2/10

Poor

10 Jan 2017

Verified traveler

Convinient and accessible

It was so good. The room was facing the streets and we could hear people talking from the streets. The room was right next to the lift. It was very noisy and distructive. Porters were hanging around and not assisting with luggage

Partner

10/10

Exceptional

09 Jan 2017

e v

The stay was quite enjoyable with superb breakfast. The room was cleaned each and every day, the staff was very receptive

Family

10/10

Exceptional

07 Jan 2017

Geoffrey Vanessa

Very suprised at the size and comfort of the rooms

A great stay - perfect!

Partner

10/10

Exceptional

07 Jan 2017

Sachin

Great service and a friendly staff team.

Family

10/10

Exceptional

06 Jan 2017

Vickash

Great

Partner

4/10

Poor

05 Jan 2017

Yunus

Convenient

No porter, delayed check-in. No docket system for luggage storage. We just returned from a 16 hr flight exhausted this did not go well. Room cards recode every nite. Weve stayed here too many times before. Something is not right

Family