Name: Coastlands Umhlanga Hotel And Convention Centre
Address: Umhlanga Rocks Drive, 329, Durban, 4020, ZA

10/10

Exceptional

17 Jun 2026

MR Ahmed

Great stay, relaxed spa was lovely

Friends_and_family Family

10/10

Exceptional

10 Nov 2025

Sanjay

Yes

Partner

8/10

Excellent

02 Jan 2025

Ayob

Great location

Convenient access to landmarks

Friends_and_family Family

8/10

Excellent

27 Jun 2024

Verified traveler

Good

Good hotel with friendly staff.

Business

10/10

Exceptional

22 Mar 2024

Elmarie

Accommodation part of a Congress being held in the same hotel

Business

2/10

Poor

26 Sep 2023

Luyanda

Past its glory days

This hotel is a bit tired and in need of an upgrade. The carpet in the bedroom was dusty, the bed was a bit hard and the service was terrible. While the parking is free, you have to get your parking ticket validated at Reception - I had to go back a few times as this was not done correctly.

The hotel does not justify it's 4 star rating

Self

8/10

Excellent

24 Nov 2022

Clarissa

Good view but terrible service

The room was amazing. Spacious, with beautiful views and a huge bathroom. Absolutely loved the room. The service however was awful. The rude staff at the front desk, are just not helpful at all. The waiters at the breakfast area dont pay attention to when they needed. The host is even worse to approach. The breakfast also had no meat options for the omelet. If pork is not an option,atleast offer chicken

Business Self

8/10

Excellent

12 Apr 2022

Visvanath

Beaware the fine print

Got what we paid for. Negatives were not being aware of an additional tray charge which is added on to bill for in room service or the fact that our booking did not include the cost of parkimg which was pretty excessive. For these reasons alone will not be going back.

Partner

6/10

Pleasant

14 Feb 2022

Ashish

Horrendous with no safety or covid protocol.

Hotel had no mask wearing mandate
People entering the lifts with No masks.
Smokers are allowed to smoke without any implications whatsoever. We had to have our room changed.
No security with entry. You could enter through the basement and go to any floor. What an absolute joke. At best, a 2 star experience.
Charged for parking, but entrance to the Hotel parking was open from Friday to Sunday.
My 6th trip here and my last. This made me not want to go out again.

Partner

8/10

Excellent

03 Jan 2022

George

the original room allocated, 805 there was a problem with the bedding cleanliness. however, this was rectified the same evening. the lady on duty 26/12/2021 @ 22:00 was extremely helpful and efficient. unfortunately i cannot remember her name, but she needs a pat on the back.

Partner

4/10

Poor

24 Oct 2021

John

Disappointed with wifi

Partner

10/10

Exceptional

10 Mar 2021

Khanyisani

The hotel was clean, the staff was friendly according to me everything was good

Partner

8/10

Excellent

07 Mar 2021

musawenkosi

Sink in one of the rooms was leaking and we found it disturbing that one of the managers was shouting at a elderly waiter in front of us. It was not a pleasant site to see and left us feeling uncomfortable

Friends_and_family Family

6/10

Pleasant

18 Jan 2021

Ziyaad

Coastlands Umhlanga

Was dissapointed in the housekeeping as underneath the bed was dirt from previous guest. Breakfast was not good but understandably COVID19 restrictions applied.
Dinner ordered grilled prawns via room service. Prawns where NOT fresh, No veg in savoury rice as described.

Overall a 5 outa 10 stay.

Business Partner

8/10

Excellent

07 Aug 2020

Siduduzo

Beautiful hotel, very clean and great comfort .

Self

10/10

Exceptional

02 Aug 2020

Felicia

All boxes ticked. Thank you for your hospitality.

I felt like I was in a five star hotel, the friendliest staff ever, everything else was as amazing. They did not make their dining area feel awkward. They made sure that i don't miss the buffet. Everything felt like there was no pandemic, even though they adhering to the covid rules but they still made me feel safe and comfortable.

Partner

2/10

Poor

11 Mar 2020

Ricardo

Poor room condition

Went to coastlands for my honeymoon and had so many problems with the room. The room telephone wasnt even working for me to call reception and complain. Had to use my cell to call them and only to have the maintenance guy come and disturb me on my honeymoon night wanting to do maintenance at 11pm at night

Partner

10/10

Exceptional

04 Mar 2020

Mohamed Salim

Holiday

Wss comfortable and staff friendly. Willl recommend.

Partner

8/10

Excellent

27 Dec 2019

Abdool

very good, stay clear of the top floor as the functions are noisy. I was surprised to pay for parking at R60 p/day as it was included in our previous stay.

Partner

4/10

Poor

09 Dec 2019

Richard

lie after lie from the management terrible

Booked 2 rooms requested inter connecting rooms 9 months prior. Was given an upgrade with an inter connecting room which was taken away in ten minutes to be told after seeing 2 other rooms which were not suitable that the booking did not show the request for an inter connecting room as they advised our initial room had been booked in the time they showed us the other rooms. Basically it was lie after lie form the general manager as the lady at reception gave us originally the inter con ting room and he advised this was not shown on the booking. My wife and I eventually had to sleep with 1 child each as they were only 6 and 8 after changing from different rooms for 2 hours .

Friends_and_family Family

10/10

Exceptional

23 Nov 2019

Dewald

My home away from home

I stay at Coastlands often due to the quality of the service, the cleanliness and of course the price that is not too high.

Business

10/10

Exceptional

18 Nov 2019

Belinda

Comfortable clean room and food was delicious at the Buffet Dinner and Breakfast at the Saffron Restaurant.

Partner

10/10

Exceptional

04 Nov 2019

Verified traveler

We stayed for 9 night so it was important that we had all the comforts of home. Coastlands provides that and even more. The bed was comfortable. Staff was always pleasant. The breakfast range varied every day which made it enjoyable. The hotel is only a short walk to Gateway shopping mall and is located in a very safe area.

Friends_and_family Partner

10/10

Exceptional

03 Nov 2019

Debra Ann

Very enjoyable overnight stay. Lovely big and spotless room with sea views. Pleasant breakfast with very good service. Would recommend.

Partner

10/10

Exceptional

03 Nov 2019

Complete

Don't use hotels.com

Facility is wonderful, have stayed there many times. Please do not use Hotels.com, they have a habit of confirming hotels, taking your money, then telling you the hotel is full, and do not refund you!

Partner

6/10

Pleasant

30 Oct 2019

Verified traveler

Usually a nice hotel, with excellent service. The rooms look a bit worn and tired. It is time to spruce up or upgrade the rooms. Lighting in the rooms could definitely be better.

Family

8/10

Excellent

07 Oct 2019

Hamida

Food is lovely

Family

10/10

Exceptional

17 Sep 2019

Ingenthra

Surprisingly good

A well managed property. Was surprised with the quality bedding, room comfort and breakfast. Only suggestion to upgrade is the lighting control

10/10

Exceptional

14 Sep 2019

HASEENA

Perfect place to stay

Great stay

10/10

Exceptional

28 Aug 2019

Ayob

Best value for money hotel in Umhlanga

Super awesome

Family

10/10

Exceptional

04 Aug 2019

Verified traveler

This was a really excellent hotel where the staff could not have been more helpful or have done more for us. Our room was enormous and perfectly clean and tidy. The options at breakfast were vast and we definitely got value for money there!

Leisure Partner

6/10

Pleasant

24 Jul 2019

Rajesh

Acceptable but a little chaotic in terms of how things are set up. There is no smoking, factor in parking costs, neither of which is communicated up front.

10/10

Exceptional

22 Jul 2019

Darrell

Great service, very friendly and helpful staff.

10/10

Exceptional

22 Jul 2019

Rajeev

Excellent value for money

The rooms are very spacious, with lovely views and good storage space. Only thing missing are charging points for electronics. Breakfast was also really good, with an excellent selection of food (no pork or beef served). A major snag was that the hotel has only 2 lifts, and one was broken resulting in a long wait for people. Overall excellent value for the price.

Partner

6/10

Pleasant

16 Jul 2019

Verified traveler

Noise

The hotel is clean and the service is great however they have some sort of club at the top level 11th floor of the hotel- there's no sound proofs- we had a room on 10th and 6th floor - even on the 6th floor the sound was even vibrating the closets which makes it difficult to sleep or relax. That was rather unpleasant.

Family

2/10

Poor

25 Jun 2019

Verified traveler

Terrible

I was very much uncomfortable & unsatisfied with the hotel. I had leave after the 1st night & couldn't even bare the thought of spending another night there. The noise levels were extreme for my liking, the breakfast was blend & the old carpet in the room was smelly as well as the couch in the lobby was somewhat torn. My experience with the hotel was just unpleasant

10/10

Exceptional

24 Jun 2019

Sugeshni

Great and modern hotel in bustling Umhlanga

Lovely hotel with great staff. It's in a very busy street so be prepared to be woken up by taxis shooting. Location is fantastic though and you have easy access to Gateway shopping center and an array of eating establishments to choose from. Parking is not included in your hotel rate and is charged per night.

Family

4/10

Poor

25 May 2019

Verified traveler

Meh!

Of my 4 hotels across s.africa, this is the one which disappointed. Unfriendly staff, poor quality food at breakfast, WiFi problems throughout my stay, room was not cleaned properly before arrival and on last night a smell of weed was coming through my vents. Reported WiFi and smell, nothing happened

8/10

Excellent

06 May 2019

Mr LA Cingo

Always great.

Partner

10/10

Exceptional

29 Apr 2019

Innocent

Recommendation

Value for money, myself and wife did enjoy ourselves.

Partner

10/10

Exceptional

18 Apr 2019

Vimal

Get pool heated

10/10

Exceptional

12 Apr 2019

Verified traveler

Excellent Stay - Favourite Go to Place

Staff, service, view, facilities, food and cleanliness was excellent as always. Staff are especially friendly and go out of their way to accommodate you. The only thing that should be reconsidered is perhaps free parking for at least one vehicle per room.

Partner

10/10

Exceptional

22 Mar 2019

Daysen

Great Service

Great hotel, excellent house keeping service. Compliments to the breakfast staff managed by Adheel.

Family

6/10

Pleasant

20 Mar 2019

Verified traveler

It was ok. Nothing exceptional. The building is a little old.

Business Partner

10/10

Exceptional

17 Mar 2019

Verified traveler

Brand new facilities and rooms. Delux room was very spacious, the size of a studio. Reccomended especially for quick transfer to king shaka airport.

Leisure Partner

10/10

Exceptional

04 Mar 2019

Ishara

Amazing facilities

Family

6/10

Pleasant

31 Dec 2018

Prenusha

Dec stay

Things do need to start being replaced as there is much evidence of wear and tear. Elevators often require a long wait. Service was quite slow and sometimes patchy.

Partner

4/10

Poor

23 Dec 2018

Verified traveler

Nowhere did bookers advertise that the hotel was halal and so we were not able to have any bacon, pork sausages etc. All the usual breakfast favourites we enjoy, very disappointing and dishonest. The room itself was great but the staff were unfriendly and unhelpful.

10/10

Exceptional

06 Dec 2018

Robert

Good value

Good hotel, cleaners woke me up in the morning, breakfast was average, hotel guests have to pay for parking. But overall good. Big rooms, comfortable bed, helpful staff.

10/10

Exceptional

04 Dec 2018

Verified traveler

An excellent Hotel. Pleasant,helpful staff who made our overnight stay very comfortable!

10/10

Exceptional

26 Nov 2018

JAN

Beautiful hotel with very helpful staff

Partner

2/10

Poor

11 Nov 2018

Verified traveler

Honest review

We had an unpleasant experience at the hotel. First we ordered room service which took 3 hours before we got our food. Then at 1:00 in the morning the hotel alarm went off. No one seemed to know what was going on or what hotel guests were supposed to do (which had me very worried). This is not a hotel I would likely stay in again.

Partner

8/10

Excellent

09 Oct 2018

Eugene

Great value for money!

Highly recommended!

8/10

Excellent

04 Oct 2018

Eugene

Good value for money

Good value for money

10/10

Exceptional

02 Oct 2018

Mbali

Bathroom door didn't close properly

Family

6/10

Pleasant

29 Sep 2018

Verified traveler

Exceptional accommodation, but worse food...

The accommodation was outstanding, the breakfast was the worst tasteless food I have ever ever tasted.

Partner

2/10

Poor

13 Sep 2018

Terry

Dropped the Ball

Have stayed many times, no problems, but his time was a horrible rancid smell of urine coming up through the drains in the bathroom. Reported it to reception two days running, but nothing done. Did not extend stay, forced to relocate to another hotel.

Partner

8/10

Excellent

28 Aug 2018

Tony

Wonderful staff, clean comfortable room, very nice breakfast.
Spoilt by over busy lifts and a scary entrance lobby.

6/10

Pleasant

22 Aug 2018

Verified traveler

Location

This is a great location hotel.

8/10

Excellent

03 Jul 2018

Mr LA Cingo

Good

Partner

10/10

Exceptional

25 Jun 2018

Shanay

Was amAzing

Partner

6/10

Pleasant

25 Jun 2018

Nishan

Stay was good, good food, nice place but the parking was an issue. Having to keep going to reception to get a new card was frustrating.

Friends

8/10

Excellent

25 Jun 2018

Paula

Manegement bad behaviour towards staff

My stay was great , everything was good except the behaviour of management towards staff.
in my briefed stay I presence a lady called Keshni (Restaurant manager/supervisor) shouting at her staff in front of costumers , I felt disgusted by the way she behave. A staff member arrive a few minutes after 6Am and she shouted her in a terrible manner.
I know sometime its not easy to overcome the difficulties of dealing with staff but we must treat people always with dignity and if we have to call the staff member attention for any reason we must do it in private and discipline if has to be , but do not humiliate and shout in front of costumers and staff, that gives a very bad image to the establishment.
But this was not an isolated case , it looks like this persons behaviour on a day to day basis.

I have to say last is that all the staff at the breakfast area and reception were extremely polite with excellent customer service and attending costumers with a big smile.

8/10

Excellent

24 Jun 2018

Andrew

Will be back

Nice location. Room is decent size. Check in and out was quick. Affordably priced

4/10

Poor

13 May 2018

Suhail

The elevator was an absolute nightmare!
I had to wait for over 12 minutes just to get the elevator.
Staff members were also using the elevator as the service elevator has been undergoing maintenance for 2 weeks!!

Dirty laundry, bins etc. were just some of the things that accompanied us in the elevators.

10/10

Exceptional

07 May 2018

Hlengiwe

Best ever

It's a good hotel to stay in, my partner is from PAT he was very impressed and I received compliments that I have a good choice. Thank you

Partner

10/10

Exceptional

19 Apr 2018

JAYCHAND

Coastlands break

We had a very good family stay. Hotel room was very spacious and comfortable The only negative was when i was asked to pay for parking. This is the first time that as a hotel guest i had to pay for parking. The other hotels that i have stayed at dont charge their hotel guests for parking. This is for both local and overseas hotels. Very disappointing for such a nice hotel.

Family

8/10

Excellent

12 Apr 2018

Debbie

Nice place

The staff was so helpful and the breakfast was fantastic! We did have a problem with the WiFi but they offered to change our room when they couldn't resolve it

Partner

10/10

Exceptional

12 Apr 2018

katy

Fantastic

It was fantastic an will want to stay there soon

10/10

Exceptional

09 Apr 2018

akesh

relaxing stay

Had a good 1 night stay here, hotel is centrally located in umhlanga, rooms are spacious and clean Breakfast was amazing. Will recommend this hotel.

Partner

4/10

Poor

09 Apr 2018

Serusha

Nice Hotel but has some weaknesses

The hotel is really nice. We checked in late on Friday evening as we had attended an event. There was only ONE person at front desk and took forever to check in. The elevator takes a long time.I think there are too little elevators in that huge hotel. There are function venues so hotel guests unfortunately have to compete with the influx of people for the lift.

Our room was nice except that the bathroom door did not close and was misaligned. Front desk gentlemen helped us by changing our room and gave us complimentary parking due to incovenience which was nice.

Second room was really nice except that the shower is not completely sealed and the water seeps through the floor of shower into bathroom which makes it a bit dangerous as the floor becomes very slippery and unstable.

I really liked Coastlands as we had stayed there in the past but feel like the standard is slowly deteriorating. I certainly hope thats not the case.

8/10

Excellent

09 Apr 2018

Raeesa

Great stay

Family

8/10

Excellent

09 Apr 2018

Natachia

Excellent service received by an indian gentleman at breakfast on sunday.

Family

8/10

Excellent

04 Apr 2018

Thor

The stay was great. However I do feel the breakfast can improve.

Family

10/10

Exceptional

30 Mar 2018

Tamaryn

Very friendly and helpful staff with good service

The hotel has very friendly and helpful staff with good service. The breakfast is great too!

10/10

Exceptional

06 Mar 2018

Verified traveler

No beef and pork. Awesome.

Simply excellent. Breakfast to die for. No beef and pork.

Partner

10/10

Exceptional

27 Feb 2018

Njabulo

Coastlands remains the best thus far for me , Have been to Coastlands in the ridge same thing.... love it

8/10

Excellent

12 Feb 2018

Vanessa

The Rooms are comfortable and spacious. Wasnt too pleased with cleaning of the rooms.....we had coffee in the room and there was some spillage - upon our return in the evening we noticed that the spillage wasnt cleaned up and the bin in the bathroom was not emptied.... Breakfast menu wasnt to my taste....Breakfast waiters were excellent though - very friendly and accommodating....We werent informed at check in that there was a funtion taking place at the Conference Center on the Saturday eveningt - we only saw the notice in our rooms on our return that very evening. The music and noise coming from the function was loud enough that we could hear it from our rooms causing us to lose sleep. This isnt an ideal situtation considering we were checking out the next morning and had to be up early... But overall wasnt entirely an unpleasant stay!

Family

10/10

Exceptional

11 Feb 2018

Yusuf

AMAZING

VERY FRIENDLY STAFF AND CLOSE TO ALL AMENITIES VALUE FOR MONEY,ALSO A RELAXING SPA DOWNSTAIRS.

Partner

10/10

Exceptional

10 Feb 2018

Rakesh

Had an awesome time

Family

10/10

Exceptional

31 Jan 2018

LD

Great Location

Great Location and close to the airport

The hotel is centrally located and is close to Gateway Mall as well as the staff are friendly and always willing to assist

10/10

Exceptional

21 Jan 2018

Rakesh

Great rooms, location and service

This has been our regular short stay venue.
Awesome breakfasts and friendly staff.
Value for money

Partner

4/10

Poor

17 Jan 2018

mervin

The thumping sound of a party on the top floor was not made any more bearable by management's early warning and apology.
There were other issues but the bottom line is, quite simply, \"NEVER AGAIN\"

Partner

10/10

Exceptional

18 Dec 2017

Mark

Great Location

The hotel is centrally located and is in walking distance from Gateway Mall

This is ideal for business or weekend getaway

8/10

Excellent

11 Dec 2017

Verified traveler

The staff were very accommodating to our stay. even though my requests too a long to time be performed the staff did cater to my needs. The passage music was very loud and disturbed our sleep on the Friday night and Saturday afternoon. I was very disappointed about this as I was there to relax and did not receive anything from management to compensate for this.

On the other hand the breakfast was amazing and very tasty. The room was clean and neat. It would be nice to have access to a microwave in the room for heating especially of late night meals.

Partner

8/10

Excellent

06 Dec 2017

Veronica

Enjoyed the stay. Breakfast was amazing with alot of variety. Only downside, they couldn't find our booking that was done via Hotels.com.

Partner

10/10

Exceptional

22 Nov 2017

Black Trek Travel

good value for money

beautiful hotel with great service

4/10

Poor

14 Nov 2017

Delon

Not going back.

We were moved between 3 rooms.
First room was not done up.
Second room had candle wax all over the floor.
Mini bar was empty

8/10

Excellent

14 Oct 2017

Verified traveler

Good hotel but the food need improvement

My stay was good. Need to improve on the signage, entrance and all. Food was just a no no for me. Major improvement needed there - esp that there is no Bacon for breakfast, no chicken/beef sausages, even chicken livers. Such a beautiful hotel, uh uh. Till then, I'll try next door. Food is key.

10/10

Exceptional

13 Sep 2017

Pragasen

Thank you for the excellent service

We are very happy and satisfied with our stay at Coastlands Umhlanga. The service was excellent, the room surpassed our expectation, from appearance to comfort. We had never stayed at this hotel before but will definitely be back again.

Partner

10/10

Exceptional

04 Sep 2017

Verified traveler

Amazing, lovely hotel !!

Family

6/10

Pleasant

26 Aug 2017

Verified traveler

Not worth to book

Booked room with 2 single
Beds. Have had to complain 3 times until done. No complementary water in room. Breakfast is 1 star leage. Bread options is brown or white toast. Surely such a \"wannabe\" hotel should offer proper bread. No cold meat selection either.

6/10

Pleasant

31 Jul 2017

Toneka

Please improve your linen.

The sheets are not good at all.

10/10

Exceptional

06 Jul 2017

Prakash

Home away from home

Hassle free, met all the requirements, no complaints, excellent breakfast

Family

8/10

Excellent

04 Jul 2017

Yatish

Good Accomodation, however there where many noisy patrons.

10/10

Exceptional

01 Jul 2017

Martin

quick business trip

I have stayed at the hotel before, it is very nice rooms, well appointed, good looking bathrooms.
The breakfast is stunning too, and it starts early which works for me.

8/10

Excellent

27 Jun 2017

Mokoena

#1 hotel in SA very classy deserve 7* ratings

Very classy and good working stuff;rooms are of quality finishes

10/10

Exceptional

19 Jun 2017

Hannah

Very happy with acccommodation

Great service, spacious room and very clean. Was about a 25 minute walk away from the main section and beach.

10/10

Exceptional

20 Mar 2017

SA Traveller

HIGHLY RECOMMENDED!!!

Wow.. okay I am classified as one of those really fussy people, but Coastlands just muted me completely! I was so impressed I even laughed at myself. The staff is the best.. from reception to the restaurant.. the porters..!

The breakfast buffet is to die for.. the coffee..! Unforgettable..! except the waiters refused to tell me which brand it is.. lol.!

Just one minor thing: the shower in suite 1003 spills water excessively into the bathroom.. I think it just needs a sealant of sort at the bottom of the shower door.

Coastlands Umhlanga gets 99.99% excellence from me.

I would definitely recommend it for both BUSINESS and LEISURE travels.

10/10

Exceptional

20 Mar 2017

Somasundram

Very satisfied

Very good, clean, friendly and helpful staff, very good breakfast.