Hotel Santander SD

8/10

Excellent

18 Jul 2026

Jean

Santander is a very affordable place to stay and its location is great. The employees are really pleasant. You can’t ask for more at this cost.

Self

6/10

Pleasant

20 Jun 2026

Gregory

A nice little motel close to the malecon, but it needs remodeling. Also, we reserved a suite and the desk girl tried to put us in a single room:(. Breakfast and coffee (included) are not available until 08:00 a.mm, which is pretty useless for anyone staying on a work trip. Finally, we had no hot water...the hot water faucet didn't even work. Place could be a gem, with a few changes.

Friends_and_family Family

8/10

Excellent

16 Jun 2026

Elvin

good to sleep

Family

4/10

Poor

13 Jun 2026

Yanuris

.

Friends

6/10

Pleasant

11 May 2026

Francisco

It’s ok but I prefer they can improve better customer service

10/10

Exceptional

06 Apr 2026

osiris

good place to stay clean rooms

10/10

Exceptional

05 Apr 2026

charlene

Este hotel es excelente todo muy limpio buenas atenciones todo está nuevo todo funciona lo recomiendo ⭐️⭐️⭐️⭐️⭐️

2/10

Poor

19 Mar 2026

JESUS

This particular location is very poor on condition, drty room dirty bed, smells very bad.

Self

6/10

Pleasant

09 Feb 2026

oriole

No hot water, everything else was good

8/10

Excellent

08 Dec 2025

Joannay

Everything is excellent. Just one note. It says the breakfast is included but is not. Consider removing if is not provided.

Leisure Self

10/10

Exceptional

06 Dec 2025

Adriel

.

10/10

Exceptional

06 Nov 2025

Alfredo

Excellent

6/10

Pleasant

17 Oct 2025

James

Ok for the price. No breakfast not even coffee.

Business

4/10

Poor

17 Oct 2025

Hector

La señora Encargada, venezolana; Dijo que Expedia “no iba a funcionar” al siguiente día de mi check-in y que los precios iban a aumentar. Wow que coincidencia!

A lo mejor quería que no hiciera una extensión de mi estadía a través de la aplicación?

10/10

Exceptional

11 Oct 2025

Benjamin

Hotel con muy buena ubicación, personal muy amable y atento, muy buena limpieza y un buen desayuno. Lo recomiendo!!!!

Self

6/10

Pleasant

01 Oct 2025

Ryan

Clean halls and public areas . but dirty rooms/bathroom. Management was not friendly.

10/10

Exceptional

25 Sep 2025

Hector

Everything OK

2/10

Poor

11 Jul 2025

Sabrina

Malas condiciones, el agua del baño solo servía la fría. Toda la habitación olía a humedad

Friends_and_family Friends

8/10

Excellent

05 Jul 2025

Yasel

-

2/10

Poor

16 Jun 2025

Saul

Nothing

Business Self

2/10

Poor

12 Jun 2025

Jazlene

Place was pretty much a hookup space, dirty and missmanaged

Leisure Partner

2/10

Poor

14 May 2025

DAVID

There were not hot water and when I called the staff, they said they don't know about it, it was also dirty. O don't recommend that place.

Leisure Partner

10/10

Exceptional

07 Apr 2025

Rafael

Excellent

10/10

Exceptional

14 Mar 2025

James

Good

Leisure Self

6/10

Pleasant

10 Mar 2025

Olubukola

I was first put in room 210 and the room was messed up, the bathroom was even leaking, and i was forced to request for another room which took forever. I eventually got another but there was no network connection at all in the room, spent all my day either sitting at the reception or by the stairs just to access internet. whew

Complementary breakfast was good though, staffs are nice and welcoming but the building needs renovation

Business_and_leisure Self

10/10

Exceptional

10 Mar 2025

James

Good

Leisure Self

10/10

Exceptional

22 Jan 2025

Joannay

I stay every week due to a medical follow up and it’s like family now.

10/10

Exceptional

11 Dec 2024

Joannay

It is very convenient. Super clean and great staff

2/10

Poor

18 Nov 2024

Andres

I didnt even got to go but still got charged and was not informed on the reservation

2/10

Poor

21 Oct 2024

Rosanna

Mala actitud de las personas que trabajan en el lugar

Leisure Family

8/10

Excellent

22 Jun 2024

Clifford

Good price

Leisure Friends

8/10

Excellent

27 Apr 2024

oriole

Need improvement

10/10

Exceptional

17 Mar 2024

Francis E.

Buen Hotel, pero deben prestar más atención a las habitaciones...

Business_and_leisure Friends

6/10

Pleasant

06 Mar 2024

Ada C

I stayed from February 25 to March 4th. The room is clean. Do not rely on their wake-up call. Ada

2/10

Poor

10 Feb 2024

Jose

Dirty place

2/10

Poor

07 Feb 2024

philippe

Very bad service snd conditions

2/10

Poor

05 Dec 2023

Victor

Poca limpieza en la habitacion

4/10

Poor

26 Sep 2023

Clifford

rooms were very old and moldy. The hotel needs to be completely renovated. The bathrooms are old and yucky. Room moldy and has very very very old furniture. Restaurant meager. same small breakfast every dayyyyyy

Leisure Friends

2/10

Poor

30 Aug 2023

Everton

Linens had cigarettes burns. Towels were stained or dirty. Insects ran around in plain sight. We didn't stay a single night because it was so bad. The duty manager was a pig. He was rude and argumentative and never sought to solve any of the complaints. Instead, he said we got what we paid for. He also said our problem wasn't with the hotel but with expedia which booked a basic room. I want my money back.

Leisure Self

2/10

Poor

18 Aug 2023

Evelyn

Property is super old and run down I would never stay here again

6/10

Pleasant

27 Jul 2023

Shnither

.

Leisure Partner

2/10

Poor

09 Jun 2023

DSC

We had to change to 5 different rooms the TV and a/c units didn't work, they never brought up a room key. This is a horrible place

Business_and_leisure

10/10

Exceptional

31 May 2023

Jose

Good place

4/10

Poor

14 Nov 2022

Diego

My reservation was cancelled

Self

4/10

Poor

01 Nov 2022

Jean

I like the environment but they are a problem in the room. A smell that gave me a headache.

6/10

Pleasant

06 Jul 2022

Jessica

I like that it was near the ocean but I didn't like that I was next to a room who had the tv full volume and when I told the worker he ignored me. Also, there is no jacuzzi. They had issues and now its just filled with cement. The breakfast is ok. If you want to buy seperate its like $250 rd pesos so like $5 us.

Leisure Family_with_children

2/10

Poor

04 Jul 2022

Cesar

the air conditioning does not work and the rooms that they show are not the reality of what you get when you arrive they do not receive credit card payments because supposedly the machine is damaged and to pay cash you have to pay the price they receive the dollar at 60 is a gotcha

Leisure Family

10/10

Exceptional

02 Jul 2022

James

Nice hotel , room was clean and comfortable but very small great for 1 . Staff very nice and helpful

Business

2/10

Poor

18 Jun 2022

Lucia

Is a scam, the room was dirty, smelled, the bed was old.. terrible service

2/10

Poor

03 Apr 2022

Marcos

The worst hotel ever

This place was the worst place ever not one but twice I make it reservation and every time I got to the place they never have my room they always keep telling me same thing that the room was flooded and sending me to another hotel

Business

2/10

Poor

16 Mar 2022

americo

Furniture is falling apart bed is uncomfortable
Noisey
has a cockroach problem

Leisure Self

2/10

Poor

15 Mar 2022

americo

staff were very nice

Leisure Self

2/10

Poor

13 Mar 2022

americo

Room was not cleaned or sheets changed
Furniture falling apart

Leisure Self

4/10

Poor

15 Feb 2022

Brunellis

Hay cucaracha y la traje en la maleta

Family

6/10

Pleasant

27 Jan 2022

Serge

Decent place and good price.

Basic hostel-level accommodations.

Self

2/10

Poor

29 Dec 2021

Alfi

This hotel should be taken of your list.They need a complete(they have 2 new rooms) remodel of this hotel and their customer service is terrible.Even know their pricing is low it’s NOT worth it.

Business_and_leisure Family

8/10

Excellent

22 Nov 2021

Orin

There are some renovations going on they are upgrading some of the rooms. Front desk staff were great, very accommodating and made check in a smooth process. One night stay here before I traveled

Leisure Friends

10/10

Exceptional

15 Jul 2021

Verified traveler

Excellent room rate for this no frills but comfortable hotel, conveniently locate close to the Colonial Zone. Staff is very friendly and accommodating. The Hotel only accepted cash payments.

Business_and_leisure Family

4/10

Poor

07 Jul 2021

Verified traveler

Hotel is very dirty needs updating

Business Partner

2/10

Poor

23 Jun 2021

Verified traveler

Not a friendly please don’t take American Express card and not a friendly staff I would not recommend this place at all

Leisure Self

10/10

Exceptional

21 May 2021

Juraj

Sent to another similar hotel

On arrival I was told to get into a free taxi that took me to another similar hotel nearby called Renacer. Other hotel guests told me it happened to them while ago as well, so perhaps it's a long term practice.
For the same money I was booked there. Decent local budget hotel with swimming pool and little kitchen serving breakfast and other meals as well as beers. Room was clean although AC condensation was dripping on the floor.
Overall very good value for money and close walking distance to Colonial City.

Self

4/10

Poor

21 May 2021

Verified traveler

Property was well established

Business_and_leisure Family

4/10

Poor

16 May 2021

Verified traveler

states on the website that they accept credit cards. i assume that this service because the Pandemic should be always available. regretfully the service is not available and it is several months already like that.

Business_and_leisure

10/10

Exceptional

19 Apr 2021

JEAN G

Good Stay

I had a very good week there. The place was nicely clean. They need more breakfast varieties though.

Business

2/10

Poor

16 Apr 2021

Verified traveler

bad service when arrived my reservation wasn't ready and I had to switch to another hotel

Friends_and_family Family

6/10

Pleasant

21 Mar 2021

Verified traveler

It's a good location, near the some food places and the coast. Thus, I dislike that their pool isn't functioning

Leisure

10/10

Exceptional

25 Feb 2021

Verified traveler

Close to Everything in Santo DOMINGO.
The hotel is located at the center of the City yet quiet.

Friends_and_family Family

2/10

Poor

27 Dec 2020

MelvinPujols

Everything was dirty and neglected, bathroom, the blankets, the floor, there was a bad smell like a water filtration problem, was horrible.

Business Partner

2/10

Poor

25 Dec 2020

Verified traveler

Arrived at 1am and my reserved unit wasn’t available. There was no communication nor heads up prior to arrival. Horrible experience

Leisure Friends

10/10

Exceptional

23 Sep 2020

Speedy

I liked that the staff was bilingual and the accommodations were very comfortable and clean. The check in was smooth, as well as the check out.

Leisure Self

2/10

Poor

01 Sep 2020

Hotelsantander

Aquí solo se puede venir si es de paso y no pienses que vas a poder dormir y descansar, el lugar es muy viejo no lo remodelan solo se paga en efectivo si quisieras hielo en cualquier momento ni te moleste en pedirlo, desde las 7 de la mañana comienzan las estrelladeras de puertas, la risa, la conversaciónes, y el gallinero que forman los de recepción y los de limpieza, esto es diario de 7 de la mañana a 5 o 6 de la tarde en los pasillos, creo que deberían ser más respetuosos con los clientes que son los que gastan su dinero rentando aquí pensando que por lo menos van a tener descaso y no es así

Leisure Self

2/10

Poor

03 Aug 2020

Verified traveler

arreglen el internet

10/10

Exceptional

30 Jan 2020

Zoyle

Great Hotel and Staff

It was an amazing hotel stay with hotel staff that was very helpful and kind. It was clean, comfortable and safe place to stay. I give this hotel my highest rating!

Friends_and_family Friends

2/10

Poor

09 Dec 2019

Verified traveler

Garbage place unprofessional people they told us we had no reservations and we had to go to different note

Business Family

10/10

Exceptional

01 Nov 2019

Verified traveler

Great hotel goos servise and chill hotel next time

Friends_and_family Friends

2/10

Poor

01 Nov 2019

Verified traveler

They're telling me that I don't have any reservations

8/10

Excellent

13 Jul 2019

Verified traveler

It was a good experience, I liked the area.

Family

8/10

Excellent

04 Jul 2019

Sady

Es mi hotel favorito cuando voy a Santo Domingo!......................................

Business_and_leisure

10/10

Exceptional

30 May 2019

Verified traveler

i enjoyed the boutique feel, as it was a small hotel. The staff was super friendly. The continental breakfast exceeded my expectations. I had a great week there.

Leisure Friends

10/10

Exceptional

10 May 2019

Verified traveler

This is the second time we have been to the hotel the staff are very friendly and helpful and nothing is too much trouble

Business_and_leisure Family

8/10

Excellent

05 May 2019

Norm

Very good .water damage on wall. A little paint needed. Continental breakfast very good

Business Self

2/10

Poor

25 Mar 2019

Felicia

Worst experience ever!

Hotel was not able to make reservations on the spot at my resuest.

2/10

Poor

22 Mar 2019

Francisco

It was a very dissapointing experience. When we arrived the lobby staff informed us that they had no available rooms and no reservation was found. We booked to rooms and received the confirmarion emails with “no need to confirm” message. We had to look for another place after a long trip.

Business

4/10

Poor

02 Mar 2019

Verified traveler

Room smelled like cigarette smoke. Not pleasant at all.

Business Self

2/10

Poor

16 Feb 2019

Verified traveler

I made a reservation to stay here but upon check in, I was informed that the room they had for me was unavailable because the air conditioner broke and it was being repaired. I was very disappointed because I had planned to stay there and fairly annoyed because I was not notified of this problem earlier by neither the hotel or Expedia. They called another hotel they own and changed my reservation to there. Not a good experience with this hotel, Hotel Santander.

Leisure

10/10

Exceptional

15 Feb 2019

felix

very good location

it was very amazing

Partner

6/10

Pleasant

11 Feb 2019

jose

Loved the location, but the wifi was a little weak.

Business Self

6/10

Pleasant

27 Jan 2019

Verified traveler

I didn't like they didn't have a bottle of water in the room.

Business Self

10/10

Exceptional

23 Jan 2019

Kirk

Loved our Visit

The people are very friendly and helpful. It is a great location. Excellent Breakfast.

Partner

2/10

Poor

02 Jan 2019

Verified traveler

after i reserve my 2 rooms they didnt have anything available for us

8/10

Excellent

20 Nov 2018

Jorge

A pleasant experience, friendly staff, the cleaning should be requested by the guest otherwise it will not be done

8/10

Excellent

20 Nov 2018

Eric

Wasn't the worst, but also wasn't one of the best

It was fine, but the hotel room and the bathroom was really small and their was a lot of homeless people near the building. And the building was hard to locate using the map

10/10

Exceptional

14 Oct 2018

Osmar

It is a small hotel but for that price and near and some areas of the city the condition of the Hotel is good, the crew was very helpful and kind. Some small issue with the internet.

10/10

Exceptional

10 Sep 2018

Verified traveler

The staff was very helpful. Security during the night to make sure guest are safe. Room accommodations was excellent.and a wonderful place to stay for the price

10/10

Exceptional

20 Jun 2018

Philip

The Hotel was very clean. The staff were always very helpful even when we did not speak Spanish. The security guard Danilo spoke English well and was always wanted to be of service a real genuine guy. Erik in reception also spoke excellent English. The hotel could not do enough for you all you needed to do was ask. The food was good and an ambient evening sat outside enjoying a cool beer topped off the day. We would certainly recommend the hotel to anyone who wanted a clean, friendly hotel which was near to the sea and also had an on site taxi service that would take you anywhere. Wilkin the taxi driver was excellent but he did'nt speak English but we got by with google translator.

10/10

Exceptional

22 Apr 2018

Franklin

Very affordable and convenient

This is a decent small hotel, in a safe and secure area. No luxury, or high end hotel service, but clean, safe, and very affordable. Hot water, air conditioner, wifi, and morning breakfast. Limited parking, but security guard makes it work for guests. For budget traveler, I highly recommend it.

10/10

Exceptional

22 Apr 2018

pauline

Santo domingo smaller clean hotel.TRY IT

Stayed 1 night due to arriving late into the country. Location easy access to amenities.clean and comfortable . Have their own taxi driver,thanks Wilkinson.

10/10

Exceptional

25 Mar 2018

felix

THE HOTEL HAS VERY GOOD LOCATION, AND I LIKE.

MY STAY WAS VERY NICE

Partner

4/10

Poor

19 Mar 2018

Verified traveler

Easy to reach

It was a nice stay. The staff is kind. I enjoyed my stay. I recommend that they change the air-condition in the room I stayed.
Keep it up!

2/10

Poor

05 Feb 2018

hazel

Hostel

This is not regular hotel it's more of a hostel that's fine if it's what you are looking for. Security walks around with a shoot gun and is very hostile. Overall experience i had to get out of there.