Name: Sensory Park Urban Hotel
Address: Samdach Louis Em St, 282, Phnom Penh, 12302, KH

Sensory Park Urban Hotel

Phnom Penh- Central · Cambodia

Samdach Louis Em St, 282View location

20 reviews shown

6/10

Pleasant

02 Aug 2026

Aaron

hotel says non-smoking, but you can smoke in the garden areas right outside your room. so your room ends up smelling like smoke.

found 3 cockroaches in my bathroom one night.

10/10

Exceptional

18 Jan 2026

Steven

Staff was friendly and helpful. Tons of dinning option close by.

Leisure Self

10/10

Exceptional

08 Jan 2026

Chris

Really positive, across the board.

Leisure Partner

10/10

Exceptional

07 Mar 2025

Angela

Staff was all exceptionally pleasant, professional and welcoming. The rooms and facilities were all comfortable and well maintained. The restaurant food and staff I consider the best I’ve encountered in Cambodia. I highly recommend a stay at this hotel.

Leisure Self

10/10

Exceptional

18 Feb 2025

Jimmy

You will LOVE it

Lovely place!! You will be super happy you chose it.

Partner

8/10

Excellent

14 Dec 2024

Bilal

Clean

Convenient location, staff are kind and nice, room is small and clean so good enough for a short stay.

Partner

10/10

Exceptional

05 Nov 2024

Verified traveler

Very kind and accommodating staff who allowed me to check in early n check out slightly later due to my flight being at 630pm.

Lovely room n shower. Everything worked well and breakfast was hearty enough. Love the beehoon soup - had it every morning😁

Friends_and_family Friends

10/10

Exceptional

09 Jun 2024

Verified traveler

The staff were amazing! Very helpful and communicate well, from the front desk, room service staff, restaurant and even security staff. I had an overall enjoyable stay. The hotel's location is very convenient for moving around, getting taxis and even walking short distances to malls, restaurants and other businesses.

Business

8/10

Excellent

26 Apr 2024

James

Everything was perfect. The only thing I didn’t like was that, in my opinion, the a/c wasn’t cold enough in the room

Leisure Partner

10/10

Exceptional

05 Mar 2024

Benjamin

Great

10/10

Exceptional

25 Jan 2024

Corey

Great hotel

8/10

Excellent

08 May 2023

Peter

Ok stay

Hotel organised pickup from airport worked well. ($15) for return grab and PassApp were much cheaper (about $8).

Reception was ok but concierge can’t make restaurant reservations.

Club room was spacious but cleaning was not up to scratch. Air con worked well but was noisy. Wifi dropped out and slowed down at times.

Bed was comfy. The club lounge is closed. The restaurant has great ice cold beer and does the best beef lok lak we had in our 10 days in Cambodia. But the we’re short of ingredients and some dishes/wine weren’t available.

At checkout the had to confirm I had paid through hotels.com lucky I had print outs. Why couldn’t that have been sorted earlier? It all worked fine in the end.

Location is good with a few decent restaurants in walking distance. S21 is also walkable. Central market would probably require a tik tuk. PassApp generally gets lower fares than grab. But try both.

Our room also smelled of stale cigarette smoke.

Overall ok but I think I’d look elsewhere for next time.

Partner

4/10

Poor

01 Mar 2023

craig

Total disappointment

I booked a \"club room\" expecting the full club experience. However there is no club experience here, apparently it's \"coming soon\". So I paid more money for nothing. I was able however to get a late checkout which was nice. Also we were upgraded to the suite room which we appreciated, so I understand they tried to make us happy. And what I didn't tell them as.i was so tired of complaining that trash was under the sink in the upgraded room. I just didn't have the heart to complain anymore. Breakfast is ok. Sorry but if we ever returned to phnom Penh I would choose a different hotel.

Partner

2/10

Poor

23 Jan 2023

Michael

Stolen money and No refund after promised

This feedback might get deleted but it needs to be said. There is a thief at this hotel. And the date my money was stolen/ replaced with fakes was Tues Jan 10, 2023. I asked to see the footage but the CCTV camera footage and the door lock caputure cards times and dates were so different that it confused us and wasted our time. I didn't even get to check the rest of the day. If this gets to higher level personel please look into Tues Jan 10 between 9am to 11am & 2pm to 6pm.

Also more disgusting was the outright lie that the General Manager of your Hotel told me. When I relized I couldn't get anywhere watching the CCTV footage and door capture times as the discrepancy were so great. In the end I was uncomfortable and felt unsafe to continue staying at your hotel. I wanted to check out.

When I asked if he could refund me for the days after I checked he said they could do nothing and I needed to go through my booking agency. I got a receipt of checking out of your hotel as of Jan 16th. I paid in full from Jan 9th to Jan 22nd for $60/night. And only asked for the refund for the remaining days.

So I contacted my booking agent and they contacted your hotel to get my refund for the balance of my stay. The agent said YOUR hotel would only honor the original contract.

Was this the absolute outcome regardless of what we found on the video tapes???... I have serious doubt about your hotel. The General Manager just say I needed to go through my booking agent to get me to leave

Self

10/10

Exceptional

20 Jan 2023

Austin

This hotel has been exceptionally accommodating. The staff are great friendly and supporting of any issues. Rooms are always cleaned everyday.

Leisure Family_with_children

10/10

Exceptional

09 Jan 2023

Loren W.

Great staff. Great facilities and great breakfast.

Leisure Family

8/10

Excellent

07 Jan 2023

Masakazu

I'm mostly satisfied with staying at this hotel. Breakfast was good and stuff was friendly. The only thing is that I asked laundry and all clothes folded so as to pack easily when leaving next day. But they were not folded. I claimed and got some discount.

Business_and_leisure Self

8/10

Excellent

06 Jul 2022

Steven

Out of four hotels booked this by far had the best mattress. Lovely pillow top that made sleeping enjoyable. Breakfast was more than ample just some attention to detail like putting out stale french sticks.Staff accommodating and friendly

Leisure Partner

10/10

Exceptional

11 Jun 2022

Michael

This was an excellent choice, it is very clean, modern and the food at the restautant on the 16th floor was fantastic. Everyone was very friendly and helpful, I thought I was at a Marriott! a very high 10 score for me!

Business Self

10/10

Exceptional

21 Apr 2022

Amanda

This is a new hotel which is why it does not have many ratings but it is beautiful! Breakfast is served ala carte (they offer both western and Asian options) on the 16th and the views are incredible. The bed is so comfy(this is rare in SEA), all linens & bedding is white. They have have a robe, slippers and ironing board in the closet. There were even toothbrushes, soap, shampoo and extra hand towels.

It is situated in a good area that is close to many food places and walking distance (30 mins max) to many attractions (Tuol Sleng Museum, Central Market, Mall, etc).

The staff was so nice and friendly. The gym was clean, the only suggestion is to leave disinfectant & paper towels so people can wipe down the machines after use. The pool is also very nice and clean.

Leisure Self