Name: Novotel Canberra
Address: Northbourne Avenue, 65, Canberra, 2600, AU

8/10

Excellent

19 Jul 2026

Nicole

The hotel was clean. A slightly odd room layout with the bathroom divided in two.

Self

6/10

Pleasant

19 Jul 2026

Onorio

Carpet was stained and felt dirty, sofa bed was the same and very uncomfortable to sleep on.

Great location though.

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Juliet

We had a lovely stay! Great location, we loved the beautiful pool area and restaurant overlooking northbourne. The room was spacious and comfortable. This is a great hotel for families with the pool and breakfast. The hotel is also right next door to the bus terminal, which is very convenient.

Family_with_children

6/10

Pleasant

17 Jul 2026

Kate

Unfortunately wouldn’t stay at the Novatel due to the limited parking situation.
We had to park at the overflow car park and carry our luggage quite a distance to the hotel as there was no availability in the front reception area to drop off our luggage.
I had 2 small children and ended up needing to go via the stairs down 2 flights as the lifts were taking longer than 15mins to arrive when we needed to check out.
The fire alarm went off at 3am and we were told to await further response regarding evacuation but did not receive further response yet the fire brigade arrived and I believe there was a fire - my children would not go back to sleep as they were waiting for a further announcement to confirm no evacuation required which never came.

Friends_and_family Family

8/10

Excellent

14 Jul 2026

Lili

Depending which room you stay some (with balconies) can feel contested.We were lucky to get relocated to a bigger room. Comfortable location with street parking options aveilable.
The pool did have a strong chlorine smell which I did not like this can be improvement and made more natural options with less chlorine.
The food at Novotel was ok pricy with small portions outdoors better options

Friends_and_family Family

6/10

Pleasant

12 Jul 2026

Ashleigh

.

Family_with_children

6/10

Pleasant

11 Jul 2026

Mohammef

I paid for a breakfast-inclusive package for 3 people. The hotel had no record of this inclusion because of a transmission error on your end and forced me to pay an extra $55 at the hotel. I require a partial refund for this overcharge.\"

Family_with_children

10/10

Exceptional

07 Jul 2026

Vicky

Spacious room. The most comfortable bed we have ever slept (overslept) on. Great breakfast. Fabulous pool and gym facilities. So close to city shopping centre. Couldn’t ask for more.

Partner

8/10

Excellent

05 Jul 2026

Tony

Pool not overly warm, but spa nice and warm. Breakfast buffet was amazing. Hotel very busy (start of school holidays). Always lining up; for reception, for lifts, for breakfast table, for mr coffee machine. Room service fairly reasonable and the halloumi salad was sensational. Parking was fine while in basement (although $35) but when they run out parking elsewhere a pain.

Family_with_children

8/10

Excellent

24 Jun 2026

Radwan

!

10/10

Exceptional

23 Jun 2026

kazahi

Good place

10/10

Exceptional

20 Jun 2026

Alberto

Clean

Self

10/10

Exceptional

19 Jun 2026

Colin

Very pleasant stay. I was overcharged for a breakfast. I phoned the hotel soon after arriving home and the person I spoke to said the overcharge would be corrected and the amount refunded to my credit card.

Self

6/10

Pleasant

18 Jun 2026

William

Great location

Partner

6/10

Pleasant

14 Jun 2026

Oanh Kieu Thi

Good

Friends

6/10

Pleasant

09 Jun 2026

Deepak

This property is in clear need of renovation. Given its branding, reputation and the price we paid, the overall quality and condition of the property fall well below what would reasonably be expected.

Self

8/10

Excellent

01 Jun 2026

Paul

Our stay was nice and convenient, especially being within walking distance of the Civic Centre. While the hotel felt a bit old and dated (which is to be expected for the price), the bed was comfortable and the pool area was a real highlight. The cleanliness could have been better, but overall it’s a solid, budget-friendly option for the location.

Business Self

10/10

Exceptional

23 May 2026

Rasem

Great hotel I recommend

Family_with_children

10/10

Exceptional

23 May 2026

Marina

Great hotel, breakfast options were good - however the parking options are an absolute nightmare!!!

If you’re not a confident person with parking - do not use their car park directly below the hotel - opt for the off site public car park.

Parking is extra - they could prob do something about that though. When you consider their offered room ratesz

Definitely would return but only on a good room rate !

Family_with_children

10/10

Exceptional

18 May 2026

Steven

Nice pool and spa, good breakfast

Self

10/10

Exceptional

13 May 2026

Ian

Location

Self

10/10

Exceptional

13 May 2026

john

Pool was
Cold and sauna was not working and the spa is cold as ice

Family_with_children

8/10

Excellent

10 May 2026

Cynthia

The room was spacious and the bed very comfortable. The bathroom was small but adequate and the water pressure for the shower was great. The cupboard doors were slightly chipped. A refresh would improve the room.

Partner

8/10

Excellent

01 May 2026

Erik

This hotel has been our go to in Canberra for years because they have an indoor pool that the kids love. However recently they seem to be neglecting their facilities. They have closed the sauna for \"safety\" reasons. Which is highly disappointing given that a sauna is big draw car for a Canberra hotel, especially in the winter months as a stopover on the way to the snow.

The pool was not well heated. The hot tub was not hot enough and was not even full - it was about half full.

The kitchen staff are surprisingly unknowledgeable about their own products. A family member has a peanut allergy and one of the kitchen staff claimed that they did in fact use peanuts, including to sprinkle them over the pasties of a morning. Upon further interrogation at breakfast the next morning, we discovered this was actually not accurate and the kitchen did not use peanuts. The food is very good.

The rooms are clean and comfortable. However the rest of experience is currently on the decline. They could use some additional investment in their facilities.

Friends_and_family Family

8/10

Excellent

21 Apr 2026

Warrren

Clean room

Partner

6/10

Pleasant

19 Apr 2026

Grant

Reception was a long wait and the rooms need upgrading

Family

10/10

Exceptional

18 Apr 2026

Brennan

Located in a great location and staff where very friendly

Family_with_children

8/10

Excellent

17 Apr 2026

Alex

great

Business

2/10

Poor

15 Apr 2026

Justin Joseph de

A very bad experience. Never again.

6/10

Pleasant

14 Apr 2026

Steven

NA

Business

10/10

Exceptional

14 Apr 2026

Susan

Lots of options for breakfast. $35 for full breakfast but there are lower priced options too.

Partner

8/10

Excellent

11 Apr 2026

Hannu

Our fourth stay at Canberra Novotel. Good location, friendly staff and good quality and quantity breakfast buffet. The disappointment is that the sauna has been permanently retired.

Friends_and_family Family

4/10

Poor

09 Apr 2026

Gary

Car park no big enough and having to park 5 min walk away in another facility. Also disability room needed the shower to be fixed ie poordraining and hand rails. Also there was a constent smell of sewage in the bathroom

Family

8/10

Excellent

05 Apr 2026

SWATI

Clean room

Self

6/10

Pleasant

05 Apr 2026

Gillian

This hotel is a bit tired

Partner

4/10

Poor

02 Apr 2026

Liting

Location was great. Buffet breakfast was good. Frustrating check-in. The self service machine didn't work although we were encouraged to use them. The worst things was, we were waken up at 5:55 am by the room phone. The staff member asked if we've requested linen, which we did not. Everyone was waken up. Otherwise we would have had a good sleep. When told we did not request the linen, the staff member simply hang up and did not even apologise. It is unbelievable that this place has staff who did not even think carefully before waking people up at 5:55am.

Family_with_children

6/10

Pleasant

02 Apr 2026

Daniel

Handy location but everything else was a bit lacking. Looks rundown in the pool area, bathrooms not well looked after, sink half blocked and patches in the halway ceiling onky half finished. Staff were hit and miss with customer service - seemed like the hitel was being run down before the next renovation. Carparks ridiculously tight. Strange room layout for the 'executive' room - bathroom sink is inside the main room where you think the kitchenette should be.
Overpriced for what they offer and would stay elsewhere next time.

Partner

10/10

Exceptional

01 Apr 2026

Mr J

Good food selection and service. Reception staff is very helpful and friendly

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Kyle

Everything was great!
Guys on front desk were amazing - nothing was a hassle and very glad to help where they could.
The only thing is parking with a tall 4WD can be tricky as high ceiling spots are quite limited.

Family_with_children

8/10

Excellent

21 Mar 2026

Kylie

Great location.

Family_with_children

10/10

Exceptional

20 Mar 2026

Jehad

Everything was up to scratch. It was nice enough that the hotel gave me an upgrade.

Friends

4/10

Poor

20 Mar 2026

Jim

Stayed in room 109 very clean very quiet comfy bed and curtains close to total darkness. Excellent value for money. Double check breakfast times as myself and two other couples all thought it finished at 10am. I had no cutlery and approached a female staff member who refused to acknowledge me?? I persisted with my enquiry still no response when another staff member intervened and helped me. The other one turned her back on me and very sarcastically said out loud ‘ she’ll get it for you now Sirrrrrrrrr’. Sorry but this uncalled for? I have no idea why this played out in this way? My stay was in the night of 19/3/26 and I arrived at breakfast at 9.15am if you want to follow this up?

Self

6/10

Pleasant

11 Mar 2026

Karolyn

Room was ok bit drab but nice to have a balcony

Self

10/10

Exceptional

06 Mar 2026

Anita

Great location

10/10

Exceptional

01 Mar 2026

Anthony

Room was clean

6/10

Pleasant

28 Feb 2026

Sharon

Should get discount for breakfast when stay there

Partner

6/10

Pleasant

15 Feb 2026

Stephanie

Just fine. Location and Breakfast are the best parts. There was a big queue when I arrived so I did the self check-in but it didn't really work and ended up back down at the desk. Could be improved especially with the information you would normally get at check in with a person (e.g. Breakfast time and place, what floor your room is on etc). Room very dated with musty smell, asked for the fan to be cleaned in bathroom as full of dust (never was). Works for a couple of days but would consider staying somewhere else next time.

Business Self

6/10

Pleasant

08 Feb 2026

Raelene

The rooms feel dated compared to other Novotels around Australia. However, the standout perk of this hotel is its excellent location in the heart of Canberra.

Leisure Family_with_children

8/10

Excellent

05 Feb 2026

Ripon

Overall good

6/10

Pleasant

04 Feb 2026

LEANNE

Pillows in room very bad, only 3 on the bed, all 3 smelled of body odour & flat as a board.
Staff very courteous & welcoming

Leisure Partner

8/10

Excellent

03 Feb 2026

Curtis

Nice place froendly staff

Leisure Family

10/10

Exceptional

02 Feb 2026

Heidy

Everything was good

4/10

Poor

01 Feb 2026

Martine

The parking was an issue and felt like we were misled when booking, in the room there was a note about having hot showers and if you set off the smoke alarm (obviously poor positioning on their part) we would be up for a $1500 fine!!!.

It is not up to the usual or Novotel standard that I am use to.
I would not stay there again

Leisure Family

6/10

Pleasant

01 Feb 2026

ROSHAN

Yes they need a bit more variety for the buffet

6/10

Pleasant

26 Jan 2026

Nick

Lots of muld in out of the shower. The plates at the breakfast buffet were always still wet and a couple not even washed properly, they had dried food kn them still. Breakfast was chaotic, it seemed under resourced. Apart from that all good and in great location.

Leisure Family

6/10

Pleasant

25 Jan 2026

Manish

Parking was a nightmare. Pool area was not maintained or monitored regularly with towels

Friends_and_family Family

10/10

Exceptional

25 Jan 2026

Candice

Room was clean. Tv renote didnt work but they sent someone and changed the remote very quickly. Great service. Breakfast was good too.

Leisure Family_with_children

8/10

Excellent

23 Jan 2026

Karma

Staff was friendly

Leisure Family

4/10

Poor

18 Jan 2026

Matthew

Broken furniture in the room, drawers etc would not close. Very dated. Expected much better from a Novotel.

Leisure Partner

6/10

Pleasant

18 Jan 2026

Jaskaran Singh

Very old hotel

8/10

Excellent

17 Jan 2026

Emma

Check in was pretty minimal - they just handed over our room key. There isn't information about the facilities in the room - a QR code comes up on the TV, which links you to the information. We don't usually turn on the TV, though - maybe this information could be better displayed on a card in the room with a QR code on it.

The pool was lovely - it's a nice temperature, the space is great, and it's fairly child friendly at 1.2m deep with wide steps. They advertise that they have inflatables out during the school holidays, but they weren't there during our stay.

Breakfast was fantastic - a fresh, hot buffet with multiple staff providing quick service. It's a good deal to have breakfast included.

The location is surprisingly quiet for the city centre - we didn't even hear the buses coming and going. There are major ongoing roadworks out the front of the hotel, but access is maintained and we couldn't hear them during our stay.

Leisure Family_with_children

6/10

Pleasant

15 Jan 2026

Lisa

Staff were lovely. Amenities clean minus the bath being rusty in multiple locations. I didn’t expect a large room but couldn’t put a bag down and still get around the room without climbing over things. Claimed to be two queen sized beds. Definitely only double size. Pool was great! Parking so expensive.

Leisure Family

10/10

Exceptional

13 Jan 2026

Pamela

This hotel was pretty amazing. We had a pool and a wonderful Buffett breakfast in the morning.
The rooms were clean.
The fire alarm went off at three am. Someone was apparently smoking in their room.
Everyone moved out in an orderly manner onto the street.
But there wasn’t any hotel staff around giving us direction or telling us what was going on.

Friends_and_family Family

10/10

Exceptional

08 Jan 2026

Marijana

Superb location! It doesn't get any better than this. Despite being family friendly and having lots of couples with children staying there, hotel is wonderfully quiet. Combine that with top notch mattresses, comfortable pillows and high quality linen, you'll have the best night sleep. We left the car at the hotel parking the day we came and didn't need it until we checked out. Hotel is only couple of minutes walk from shopping centre, plenty of coffee shops and restaurants. This is not my first time staying at Novotel Canberra and it certainly won't be the last.

Leisure Family

8/10

Excellent

03 Jan 2026

alice

The check was efficient. Room clean. I liked the towels folded on the bed

4/10

Poor

03 Jan 2026

Dean

Arrived at 6pm. Room wasn't ready. Was told we'd be called. No phone call. Returned at 8.30 and room was available. No 3rd set of towels. Sofa bed not made up. Rooms were dated. Bathroom wasn't cleaned well. Microwave was dirty. Great location. Limited first in car parking.

Leisure Family

6/10

Pleasant

03 Jan 2026

Gail

The restaurant tables could have been wiped over and the seats in restaurant brushed down.
I’m not sure the bottom sheets on our beds were straightened

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Andrew

Clean room, buffet was good. If you are planning on eating the buffet breakfast, I would recommend getting there early as the queues became quite long later on in the morning. Check in and check out process was smooth. Plenty of on site parking.

Leisure Family

4/10

Poor

01 Jan 2026

Leena

It was ok

Leisure Family

8/10

Excellent

28 Dec 2025

Vishwanath

Front desk attitude towards wotif/expedia customers not as good as opposed to Accor/Novotel customers.
We were given low levelled rooms(2nd floor) and room condition was not very ideal for a 4 star hotel.
Bedsheet had stains and marks and pull out bed condition was way below average. Won't be staying at this hotel on any future visit. Location of hotel was prefect though to food, shopping and ease of travel. Limited carpark though.

Leisure Family

4/10

Poor

28 Dec 2025

Amanda

Check in was chaotic, the rooms are dated, our room still had previous guests food in the fridge. Parking is poor, very few parking spots available at the hotel which cannot be booked in advance, you will need to pay and park 2 blocks away. The breakfast buffet was the best part of our stay. Staff are friendly.

Leisure Partner

10/10

Exceptional

20 Dec 2025

Robert

Service and amenities were excellent. My fussy 8year old loved it.

Leisure Family

6/10

Pleasant

19 Dec 2025

Connor

room was good besides the tv we figured it a smart tv like we did before which was a-shame and the staff at reception wasn’t much help either but the breakfast staff was really nice and polite and the pool and spa was excellent ( bed was amazing)

Leisure Partner

4/10

Poor

15 Dec 2025

Genevieve

Water damaged bathrooms, dirty grout, rooms that haven't been refreshed since the 1970's
Approached by a homeless person on the door step each time we entered and exited, brought this up to the staff at the counter and they said \"security had been earlier\"
For the price we paid we certainly expected more.

8/10

Excellent

11 Dec 2025

N.

Clean & quiet.

Leisure Partner

10/10

Exceptional

07 Dec 2025

Albert

Friendly staff and welcome

Friends_and_family Family

4/10

Poor

07 Dec 2025

Rebekah

No parking very expensive/inconvenient for offsite parking, although pool was ok

Leisure Family_with_children

4/10

Poor

04 Dec 2025

Tanya

Very run down 🙈

8/10

Excellent

01 Dec 2025

Amanda

Room was mostly clean except a few dead roaches

Leisure Partner

10/10

Exceptional

28 Nov 2025

Earle

The Novatel staff were great, the location ideal.

10/10

Exceptional

26 Nov 2025

Nidia

Friendly staff, nice and clean room with comfortable beds.

Leisure Friends

8/10

Excellent

19 Nov 2025

Rebecca

Nice stay

Leisure

10/10

Exceptional

18 Nov 2025

Dara

Great location and very clean room. Ideal for a stay in Canberra.

Check in staff were very helpful and friendly.

Leisure Self

6/10

Pleasant

17 Nov 2025

Lynette

The room was spacious enough but very outdated. I certainly missed not having a kitchenette area. The staff were friendly and helpful. The hotel is in a very convenient location, close to transport, shops and eateries.

Leisure Partner

10/10

Exceptional

17 Nov 2025

Franck

No issue, heared water cold fantastic breakfast

4/10

Poor

16 Nov 2025

Josie

I will start with the positives: Room Clean, Staff Friendly, Pool Great. A few negatives so only 2 of 4 lifts working, so getting stuck in lift regularly and waiting for long periods as lift was full so often. Card thing in lift seemed to only work 20 percent of time rest of time either card to fast, to slow or just some reason floor light went off seemed to be a specific method but I couldn’t say I never nailed it. Would have loved to use stairs if they existed to avoid this. The car parking expensive not guaranteed and when not available had to try find parking just to run in and get another code for carpark down the road. Not great if you have kids or anyone with disabilities as quite far and again costly for what it was. Location has potential (not the hotels fault) but the government needs to get on top of housing crisis. Getting to hotel nightmare can’t right turn at lights, next lights tram works couldn’t turn right again had to go who knows where, trick locations to find another root after all that parking was a pain. Constructive criticism: give your hotel guests the codes to both incase one carpark is full. Could not have done this without another driver to drive car around while I sorted car parking shambles. So spent likely 2 hours of my weekend total navigating road closures and trying to get access to car parks again not all the hotels fault just what was supposed to be stress free was extremely stressful. I won’t be staying again.

10/10

Exceptional

05 Nov 2025

Mary-Ann

Room spotless, great location, staff super polite, good selection at breakfast, very comfortable.

Business Self

10/10

Exceptional

03 Nov 2025

WILLIAM

Politeness and helpfulness of the staff.
Nothing was too much trouble.
We particularly liked Going Green and not having our room cleaned every day.
One suggestion: It would be great if the coffee lounge
could be open outside mealtimes.

Business_and_leisure

8/10

Excellent

31 Oct 2025

Janda

All good.

2/10

Poor

30 Oct 2025

Craig

Staff were very good but Room was very old and in need of a major upgrade and clean
Carpets are very dirty and need replacing
Fluff behind door where it never gets vacuumed
Not very good and no rubbish bags for bins, we actually put one in bin then I got emptied half full and no bag put back. and room just not clean
Clean

Business_and_leisure Family_with_children

10/10

Exceptional

26 Oct 2025

Joshua

Bathroom could do a deep clean, though the room was tidy.

Friends_and_family Family

10/10

Exceptional

26 Oct 2025

Trent and Brianna

Was a perfect little getaway with the kids. Great pool and spa! we loved it. Great food options around and quiet. Only downside was parking, no parks available under and no one would answer the phone to answer where to park. We ended up parking at the city centre and having to hall our stuff to the hotel. Also when we arrived all bags and kids in tow not one person acknowledged us. We ended up doing self check in. Didn’t actually speak to any employees while we were there, which was pretty poor effort on their part.

Leisure Family_with_children

4/10

Poor

26 Oct 2025

Joelle

Very dated, in desperate need of an upgrade.
Expensive for what you get.

Leisure Partner

10/10

Exceptional

16 Oct 2025

Misty

Clean room, clean and tidy premises, friendly, polite and professional staff, i used self check in and all went well apart from the machine not issuing me keys, but it was still very breezy to get my keys from reception as i did all the preliminary check in and pre auth at the kiosk to the left of reception.
We didnt utilose the breakfast, but my kids used the pool, and although i felt bad for any poeple without kids at the pool, everybody at the hotel pool was so accepting of the school holiday influx of kids in the pool.
We felt very comfortable letting our kids enjoy their time in the pool and NEVER felt that they were being a nuisance. (My kids are quite well behaved but some people dislike happy and rowdy children, which i respect, but makes me feel uncomfortable and uptight if i know)
Id stay again because our stay just felt easy. Thankyou Novotel for an overall lovely experience.

Leisure Family

6/10

Pleasant

13 Oct 2025

Angela

Staff were excellent this morning, however not very engaging on arrival.

Business Self

10/10

Exceptional

12 Oct 2025

Allison

Indoor pool very popular with kids.