Name: Peppers Gallery Hotel Canberra
Address: 15 Edinburgh Avenue, Canberra, 2601, AU

8/10

Excellent

02 Jul 2026

Michael

Under renovation but the price is fair

Family_with_children

4/10

Poor

08 Jun 2026

Lakshmi

Paid for a roll away bed for one family member and it was awful, uncomfortable and lumpy. Asked for it to be exchanged and was given an even worse one instead. When I spoke to the concierge, she said they fully booked and couldn’t do anything about it.

There was a large, visible gap in the bathroom door, affording compromised privacy. The poor shower design meant that water saturated the entire bathroom when the shower was used.

The room’s fridge leaked onto the carpet which was unpleasant.

Thoroughly disappointing experience.

Family_with_children

6/10

Pleasant

07 Jun 2026

Kate

Unfortunately wasn’t notified about the current renovations happening at the hotel until after booking. Not having a restaurant onsite was a shame, especially while traveling with young children.
Bed was comfortable but the room was a bit tired and the upholstered bed head was peeling off. Didn’t seem to have many powerpoints in convenient places either. Reception staff were friendly but overall, the hotel is not up to the usual Peppers standard.

Friends_and_family Family

8/10

Excellent

17 Apr 2026

Sarah

Great position, short walk to city centre and restaurants. Secure parking is expensive. A bit difficult finding check-in due to renovations. Room was comfortable, but the bed could have been better - tended to roll in to the centre.
Overall though, very convenient and comfortable.

Partner

8/10

Excellent

09 Mar 2026

Paul

Quiet , clean and friendly staff . Didn’t have housekeeping during my stay so would have appreciated a way to swap towels by putting them in a bag and getting a replacement set when needed . This is what they do in Japan . Also had to keep asking reception for my tea bags . Again a way to do this with a replenishment set each day would be helpful .

Lots of construction in area due to light rail extension meant alot of roads and paths were shut which was annoying at times cos you had to keep figuring out ways around it . Not the hotels fault but something to keep in my mind while light rail is being extended in the next year

Self

6/10

Pleasant

10 Dec 2025

Paul

Shower had mould on floor and walls unclean with marks. Television reception was bad enough to make it unwatchable, lucky I had a book.
Would have liked to have been able to open a window.

Leisure Self

10/10

Exceptional

23 Nov 2025

Julie

Wonderful staff and very comfortable room

Partner

10/10

Exceptional

22 Nov 2025

Giuseppe

The bed was comfortable the room was clean and the staff were very helpful and friendly and welcoming

Partner

8/10

Excellent

17 Nov 2025

stewart

Nice location was a bit of a trek to find our way from the carpark to our room initially

Partner

6/10

Pleasant

09 Nov 2025

Melanie

Wotif was a problem here - it was far more expensive than the hotel and I kept getting spammed with emails.

6/10

Pleasant

02 Nov 2025

Ivan

The place is a very nice boutique hotel. Generally the comfort and decor were very good but: the restaurant was pretty average; my shower drain was blocked and literately did not drain so water flooded the bathroom - I raised it and was told it would be fixed that day and is wasn't so second day it also just flooded. they didn't seem to care; There is almost no sound proofing between the room and hallway so sleep was disturbed by neighbours going in an out of their rooms.

Business

6/10

Pleasant

26 Oct 2025

Jean

More attention to detail with cleaning in the bathroom especially would be good. Impossible to sleep with the A/C on as it was so loud. Several unsuccessful attempts to order room service food faied as it kept coming up with \" on line ordering not available at this time \" so I gave up.

Leisure Self

10/10

Exceptional

10 Oct 2025

Anna

Everything Canberra was walkable, from the New Parliament House to National Museum to Floriade, to the city precinct…excellent location.
Staff were friendly, welcoming and helpful, the breakfast team, bright and welcoming in the morning…
Overall a positive experience and will return

6/10

Pleasant

09 Oct 2025

Michael

Time to update methinks

The staff in the hotel were extremely friendly, helpful and obliging.
However, the hotel is very tired.
Having room service only after 4 day stay, is ridiculous. Aircon not really working & windows painted shut.
This is Peppers, not a youth hostel.

Partner

8/10

Excellent

02 Oct 2025

graham

Short Stay in our Capital

Strange hotel. Car parking is under a separate building requiring access through boom gates, then garage door, then out through 3 security doors and walk through a courtyard and another security door to enter Peppers.
Parts of the hotel need refurb. Our headboard was synthetic leather which is crumbling after years of wear. Cleanliness in the restaurant not the best, a piece of cabooses spent 3 days on the floor and was still there when we left. Photo attached. No chef on our final day for breakfast but we did receive a refund after having to request same. Good location. Staff are very good. Will try other hotels next time.

Partner

8/10

Excellent

01 Oct 2025

Johanne

Had a comfortable 2 night stay to see Floriade. Good location - 20min walk to most main attractions. Room had a very nice north facing aspect overlooking the garden and street, which was quiet. Parking available but need to book in advance. Restaurant has a good menu, quality food and friendly service.
The hotel needs a revamp - the carpet, wallpaper on the ceiling(?), bathroom, mattresses and furnishings are worn out. service on the front desk was friendly and attentive but our room was not refreshed. replacement coffee and cups asked for and left old dirty cups in the room. Would stay again if I wanted an average experience.

Partner

6/10

Pleasant

26 Sep 2025

Mark

Poor housekeeping, late information on parking

But staff were nice and friendly

6/10

Pleasant

25 Sep 2025

James

Avoid ground floor, check your booking inclusions

The ground floor room immediately adjacent to a foorpath was a little too public for our liking. We stayed 2 nights and housekeeping knocked at 9.30am to make up the room, we agreed that it be done later but it wasn't despite informing the lady making up a nearby room as we left. Raising the matter at checkout we were told room make up was not included in our rate, not something I noticed at the time of booking and not supported by the door knocking episode.
Overall good location for walking to floriade. Good food in house and next door at rebel rebel.

Partner

10/10

Exceptional

09 Sep 2025

Anthony

Awesome place to stay.

Staff were brilliant, location is class. Hotel was clean, comfortable and we'll definitely be back!

Partner

8/10

Excellent

05 Sep 2025

Frankie

The bath

10/10

Exceptional

14 Aug 2025

Hugh

Very nice

Leisure Self

6/10

Pleasant

22 Jul 2025

Greg

I still don't understand how a hotel doesn't have parking. Entered the room and the is a large fake leather bedhead that should of been removed 12 months ago. Stained and warn curtains, not a good look.

Leisure Partner

6/10

Pleasant

07 Jul 2025

David

Tired hotel

The quality and selection of food in the restaurant has dropped off.

Partner

2/10

Poor

06 Jul 2025

Eva

Not good

Walls were mould, bed head was literally shedding. Receptions staff gives no information and instructions about included breakfast. I had booked parking, then they tell us it’s not available. Then somehow parking becomes available.

Friends_and_family Family

10/10

Exceptional

08 Jun 2025

Jessica

Will stay again!

Beautiful room and clean also. Very quiet and staff are lovely.

Partner

10/10

Exceptional

29 Mar 2025

Jeffrey

Reception was exceptional. Everything we needed was in house.

Partner

10/10

Exceptional

28 Mar 2025

John

Average Only

The hotel is a new idea grafted on to an older building. Readily apparent when you are confronted with sash windows which don't work all that well. Car parking is the worst aspect of the place: an 80 room hotel has just 20 speces reserved in a nearby building. Essential to book your spot. Rooms are not serviced daily if you have just a Queen Room. Neither of these features was obvious until you have actually booked or turned up in person. Not good enough. Also it was just too expensive especially when you add a $40 per day parking fee. There is quite a good restaurant in the foyer with a limited but good wine list- not overly expensive. There are easier places to stay in Canberra! Particularly if you are a motorist. The internet connection is not secure also. Staff are a bright spot. Endlessly helpful, cheerful and efficient.

Self

2/10

Poor

24 Feb 2025

Allan

Bed supposed to be King but way smaller. No powerpoints on one side of the bed. Phones not working, use your own mobile, bed lumpy and way too soft, no blankets.

10/10

Exceptional

22 Feb 2025

Emma

Canberra stat

Lovely stay , Great restaraunt

Friends_and_family Family

10/10

Exceptional

27 Jan 2025

Graham

-

Leisure Self

10/10

Exceptional

27 Jan 2025

Sabrin

Loved this hotel! The staff were super welcoming and helpful, from check-in to check-out. Even though my stay was short, it was really enjoyable. Highly recommend!

Friends_and_family Family

10/10

Exceptional

25 Jan 2025

Faye

The check in man was awesome. Thanks for a great stay

Leisure Family

10/10

Exceptional

23 Jan 2025

Leslie

Wonderful hotel with a special charm

Wonderful hotel with that extra special feeling. Personnel were helpful and friendly. Ideally situated close to the park, museum, CBD and a 20 min walk to botanical gardens! - This is our favourite hotel in Cannberra, we will keep teturning.

Partner

10/10

Exceptional

16 Jan 2025

Sofia

I always enjoy returning to this hotel.

Business_and_leisure Self

10/10

Exceptional

06 Jan 2025

Joanne

James at reception was awesome. Highly recommend.

Leisure Family

2/10

Poor

03 Jan 2025

Paul

Booked for 2 beds when checked the day before I was told that was not what I booked when I know I did . They offered a roll out which I did not accept as my son and husband ( grown men ) needed full size beds . They found a room which just fit two very small single beds in them for two men . I paid $664 for 2 nights for this which was not what I paid for . The security lock did not work when they came back late at night . I will not recommend this property and will not return

Leisure Family

10/10

Exceptional

01 Jan 2025

Wycliff

Staff were very Friendly

Leisure Partner

8/10

Excellent

23 Dec 2024

Leo

Overall, the place is okay. The cleanliness is decent, but I noticed the red chair had some dust on it, which was a bit off-putting. The air conditioning was also quite noisy, making it hard to relax fully. On the positive side, the location is very convenient and easy to access. With a bit of attention to detail, this place could be much better.”

Leisure Family

2/10

Poor

10 Dec 2024

James

Peppers is like the worst hotel now in Canberra a complete dump thats run poorly.

Business Self

8/10

Excellent

27 Nov 2024

Michelle

Breakfast was below standard

10/10

Exceptional

26 Nov 2024

Kerry

.

10/10

Exceptional

07 Nov 2024

Sally

Thankyou communication was good too

Leisure Partner

8/10

Excellent

02 Nov 2024

Hugh

Good overnight.

Smart but not visibly managed.

Partner

6/10

Pleasant

26 Oct 2024

Michelle

Disappointed..rooms are dated, room not serviced whilst we were there, paid parking next door a hassle to use and access.

Family

6/10

Pleasant

19 Oct 2024

tori

Leather bedhead was peeling, clumps of dust in shower, aircon vent would rattle.

Business_and_leisure Partner

6/10

Pleasant

18 Oct 2024

Julia

A great bar area and fab cocktails. The room carpet is quirky and needs a disclaimer for people who get migraines and definitely unfriendly for anyone hungover. The tv placement is on the wrong wall and could easily be fixed. The staff were not well prepared logistically for a fire alarm as a small third of guests were left unattended for over half an hour and the staff should have shown a willingness to make amends for the inconvenience with a free drink/coffee.

10/10

Exceptional

11 Oct 2024

Mandy

This unique hotel is beautiful, the layout, with layered wooden staircases that have dark oak beam banisters is delightful. The photography artwork is very interesting and the sculptures are first class. We had the premium room, which was a bit expensive, but well worth it. The best anniversary present, and we got a complimentary bottle of plont! Thanks guys 🙏

Leisure Partner

4/10

Poor

07 Oct 2024

Brian David

Didn’t like the Parking, the breakfast, one of us didn’t even get it. Nothing like pepper’s used to be.

Leisure Partner

10/10

Exceptional

07 Oct 2024

Natalie

Excellent service, comfortable and clean accommodation and great location.

2/10

Poor

07 Oct 2024

Cameron Flynn

Turned away at reception claiming there was no booking

4/10

Poor

06 Oct 2024

Rebecca

This wasn’t the property you would expect from Peppers. If you are booking with an expectation for rollaway bed make sure you check multiple times that it has been allocated. This will ensure the third person is not sleeping in a lounge or in the bed. Don’t expect the buffet to be great it is very small but there is an option to get hot food, which consisted of eggs, tomato and a small rasher of bacon and a quarter of a sausage.

Leisure Family_with_children

6/10

Pleasant

29 Sep 2024

Barbara

Not to be recommended

Decor - dated
Bedroom - Good size; Good wardrobe; No power points where they should be - near bed and bedside tables;
Bathroom - Large but 2 major drawbacks namely: absolutely no bench space for toiletries; and shower had no door, hence water went all over floor.
Restaurant - Italian but chef\"s only experience must have been in the army and/or goals. inadequate menu and very poor cooking.
Position - too far away from 'downtown'.

Self

10/10

Exceptional

23 Sep 2024

Tania de

Wonderful hotel - so accommodating and the beds feel like you are sleeping in a cloud.

Leisure Partner

10/10

Exceptional

22 Sep 2024

Bronwyn

Location was excellent as were reception staff on our arrival. Room was clean and fresh. Last minute decision to stay whilst in the area for Floriarde and choice could not have been better for car parking and walking. Restaurant was also great food

Leisure Partner

8/10

Excellent

22 Sep 2024

Robyn

Location,
Heating could be better.

Leisure Friends

2/10

Poor

21 Sep 2024

Fiona

Our bed was the worse bed I ever slept in. Shower flooded the whole bathroom and I to the room. Reception staff were so unfriendly. Reception area the floors were dirty. Will never return to this hotel.

10/10

Exceptional

18 Sep 2024

Florence

Lovely room and facilities.

Stairs to various floors were a little confusing.

Business Self

8/10

Excellent

26 Aug 2024

David

A beautiful herotage stay

10/10

Exceptional

19 Aug 2024

chris

Great service!

6/10

Pleasant

18 Aug 2024

Javier

Comfortable room. Hotel condition a bit shabby in the daylight. Check in staff very helpful. Other reception staff polite and well meaning but not very informed. Terrible communication during the booking process (via common third party website).

Business_and_leisure Partner

10/10

Exceptional

04 Aug 2024

Bethany

The property was excellent, room clean and staff lovely. It was unfortunate that the dinning was full and we weren’t able to get dinner, but otherwise wonderful

10/10

Exceptional

13 Jul 2024

Pina

We always enjoy our stay at peppers because the staff are very friendly, helpful and accommodating. The rooms are lovely and clean and the hotel is in a great location close to the lake for walking and plenty of great dining choices.

Leisure Partner

10/10

Exceptional

13 Jul 2024

Jason

Very happy with everything here

Leisure Self

8/10

Excellent

12 Jul 2024

Sue

The facilities were very clean, well maintained and comfortable. The restaurant is on site and the food was excellent but a tad expensive. The Sunday menu is limited but still there was plenty of options. The area they leave open for Sunday dining needs renovations it was really unappealing and incongruent with the food seved. The hotel room was quiet until bed time and the heating system was loud, im a light sleeper, so wasn't good for a restful night. I would absolutely stay again

Leisure

10/10

Exceptional

28 Jun 2024

Marc

Check in was super easy and the staff were super nice.

8/10

Excellent

11 Jun 2024

Carol

Beautiful bath

6/10

Pleasant

06 Jun 2024

Rebecca

Staff were very helpful but the condition of the bed and furniture was very worn.

6/10

Pleasant

26 May 2024

Michelle

Loud aircon and really hot without it. Noisy sleep.

The bed was not very comfortable.

The room looks onto other rooms. So it is necessary to keep the heavy draped closed

Otherwise clean and well appointed.

Would be good if they could improve airflow.

Leisure Partner

8/10

Excellent

03 Mar 2024

Peta

Beautiful place to stay. One of my favourites in Canberra.

Leisure Family

10/10

Exceptional

20 Jan 2024

Angela

Pepperific!

Great location, friendly and professional staff. Comfortable with all the facilities. Walk to the cinema and great choice for eating on site and close by. We will be back 😁

Partner

6/10

Pleasant

27 Dec 2023

Verified traveler

over rated hotel given the price and star rating

Average room and small in size for the cost and star rating of the hotel. Never the less very adequate for an overnight stay.
Breakfast was below the standard you would expect from this priced and star rated hotel. Dingy breakfast room with stale bread and a small choice of 'breakfast bar' items.
Purchased parking in building next door on description of lack of parking on hotel website only to find that all around the hotel is 2hr parking between 7am and 6 pm which meant there was effectively unlimited parking around the hotel between 4pm and 9am.

Partner

8/10

Excellent

21 Nov 2023

Bruce

Parking and location

Leisure Partner

6/10

Pleasant

19 Nov 2023

Dominic

Very small room, no view.

Leisure Partner

10/10

Exceptional

11 Nov 2023

David

Brilliant as always

Partner

10/10

Exceptional

20 Oct 2023

Jill

What I dislike: the small Nespresso coffee cups. I would much rather have an underfilled mug than have to make two coffees or reuse a teabag to get my mug of hot drink in the room. Admittedly this is a first world problem, but it's one I've never encountered in a hotel room before. Thanks, Peppers Gallery, I love you and you've been my home away from home in Adelaide for twelve years now.

Leisure Self

10/10

Exceptional

08 Oct 2023

Stephen

Management was happy to talk to you and help with any questions you have, room was great, just remember your only there to sleep. Breakfast was well it was a continental one so dont expected much but was great, parking was well had to park on the street but ive been finding this no matter were ive stayed in Canberra which sucks. The bar was great beer awesome, so over all thank you to all the staff and managers for a great stay be coming back.

Leisure Partner

8/10

Excellent

07 Oct 2023

Anne

everything

Leisure Self

8/10

Excellent

05 Oct 2023

Robin

Bathroom needed at fan.

Leisure Partner

8/10

Excellent

21 Sep 2023

Stephen

Floriade accommodation

Stayed 3 nights in room 135. Bed comfortable. Ensuite a bit tired and could do with refurbishment. Light over vanity not working.
Breakfast and dinner in hotel restaurant very good.
Short walk to many other eateries.

Partner

8/10

Excellent

15 Sep 2023

Clifford

Hidden Oasis in Canberra

Peppers is well-situated in a quiet mostly governmental office neighborhood. Surprisingly, within the block are a pastry shop, a wine bar, cineplex, other hotel with other restaurant and bar. A great restaurant, Rebel Rebel, is only half a block away. The hotel restaurant has good food for breakfast, lunch and dinner. Rooms are a bit on the small side, but definitely adequate. I enjoyed my stay and would definitely return to it or recommend it to others.

Business

4/10

Poor

13 Sep 2023

Elizabeth

The staff were amazing, except the housekeeping I did expect my bed to be made whilst I was there, not like the place was cheap. The the old building was beautiful but needed more work especially in the restaurant, (Walls needed painting). The restaurant was raved about I had 2 meals there at different times, lunch and dinner. Dinner started exceptionally well main course I left but to be fair I didn't pat for the main course just anything else. My lunch was just a salad, was better than my dinner but later was violently ill. Left the next day as arranged not easy carrying my luggage down to checkout by myself probably my fault it doesn't really matter I won't be returning

Leisure Self

10/10

Exceptional

02 Aug 2023

Bruce

The ambience and the design of both the Hotel and the Precinct were interesting. The breakfast was disappointing with fruit salad being considered a main and not a precursor to a traditional main meal - a bowl of cereal was similarly defined. While the staff in the restaurant were very pleasant these menu limitations made this the worst breakfast I can recall in any hotel I have stayed in.

Leisure Family

8/10

Excellent

28 Jul 2023

Bruce

We enjoyed the comforts of Peppers Gallery Hotel in Canberra and the service provided by the helpful staff but thought the breakfast provided was limited and defining a bowl of fruit as a Main which obviated other choices in the prepaid breakfast was a joke.

Leisure Partner

10/10

Exceptional

15 Jul 2023

Wendy

Fantastic location, great room and on site dining with nearby bars, cafes etc. However the stand out was the staff. Friendly and helpful from check in to check out. Additionally, I was travelling alone and became unwell and had to be admitted to hospital. Staff offered to keep my room as I was expecting to return later in the day. When kept in overnight, they packed all my gear beautifully and personally delivered it to my hospital room so I could proceed directly to the airport when discharged. I am so grateful.

Leisure Self

6/10

Pleasant

11 Jul 2023

Rebecca

Room in poor condition and looking tired. Terrible heating. Parking and gym facilities in other buildings in the area makes that all quite complicated.

6/10

Pleasant

26 May 2023

llachlan

Lots of light in the room at night from the bathroom windows.
Shower recess poorly designed and caused water to pool all over bathroom after 2x showers.

Leisure Partner

10/10

Exceptional

04 May 2023

Joanne

Staff very friendly & helpful

Leisure Friends

6/10

Pleasant

02 May 2023

Channa

We chose this hotel because it was right across from the Australian Academy of Science where we attended the meeting. Hotel staff were really nice and professional. We were surprised that the hotel would clean our room only once in seven days! There are many minor other irritants like the sofa is designed for a midget, one has close the commode to flush....

Business_and_leisure Family

8/10

Excellent

25 Apr 2023

David

Liked the shower

Leisure Partner

8/10

Excellent

17 Apr 2023

Jo

Nicely appointed room and very quiet
What more could one ask for?

Leisure Family

10/10

Exceptional

02 Apr 2023

Heather

The hotel is an historical building. Modern elements have been thoughtfully integrated. Great facilities, super close to great restaurants and a cinema. Staff were very friendly and helpful.

Leisure Partner

4/10

Poor

27 Mar 2023

tracy

Unfortunately we were underwhelmed . The staff were lovely, but the room was dark, dingy, depressing and not clean. Parking was inconvenient

Business Partner

8/10

Excellent

26 Mar 2023

Monique

Nice little boutique style hotel which was convenient for what we needed.
Restaurant could improve a bit. Asked for table water and was told they were just refilling some and it will be out soon. It never arrived. Next morning had to ask a few times for butter for toast. That’s something that should come with a meal with toast. Also noticed a lot of dirty glasses and empty wine bottles on bar. I’m sure they were busy but it just didn’t look appealing. Maybe need a different spot to put dirty things.

Leisure Partner

4/10

Poor

04 Mar 2023

Yvonne

Disappointing

Cleanliness was disappointing. Bathroom basin was dirty. No daily service which meant bins were not emptied and no info on where to empty them ourselves. Parking was off site and a bit confusing. You had to go through the actual garage door to get in on the weekend. Access to the building where the carpark is was not available via the lift.

Partner

10/10

Exceptional

20 Feb 2023

Sarvesh

Food and service were excellent

Leisure Self

8/10

Excellent

17 Feb 2023

James

Relaxed Stay

Well located.Well deigned giving it a relaxed feeling.Helpful and friendly staff.

Partner

10/10

Exceptional

13 Feb 2023

Celena

Just right

The hotel front desk staff were very helpful. I can not find any faults. Just the perfect place for us to stay, close to ANU, the lake and city.

Friends_and_family Family

10/10

Exceptional

30 Jan 2023

Norma

The staff were friendly and helpful the room was comfortable and clean. The only slight problem was the showe was a bit too powerful and the water ran out into the bathroom the first night. This was easily overcome by not having the shower on fully on subsequent days. The staff happily replaced my bathmat and gave me a spare.

Leisure Self

10/10

Exceptional

30 Jan 2023

Graham

Very quiet, beautiful surroundings, great room though the bed was very soft, I prefer a firmer mattress but still ok.

Leisure Partner

10/10

Exceptional

29 Jan 2023

Elizabeth

The location is excellent, the appointments are great, the service at check-in, bar and dining perfect. Lovely bright and breezy manager for breakfast. It’s a stroll to ANU, to restaurants, coffee bars etc. The room has everything.
All in all we had a great stay.

Leisure Partner