Alivio Tourist Park Canberra

6/10

Pleasant

07 Mar 2026

dudley

Tv didn twork due to poor wifi, $6 for wasking machine, $6 for dryer.
Plave is expensive for small cabins.

Family_with_children

10/10

Exceptional

07 Mar 2026

Joseph

Locations and facilities

Family_with_children

8/10

Excellent

28 Feb 2026

Wendy

My only concern was the car parking spot outside the cabins, they are to small and no room to reverse or turn around.

Family_with_children

8/10

Excellent

22 Feb 2026

wayne

long delay to talk if you ring reception . some broken tiles on the floor.

Friends

6/10

Pleasant

22 Feb 2026

Peter

Cabin not cleaned,dust over kitchen bench,didn't appear to be vacummed very well.found apple beside fridge,,mould stain on bathmat

Friends_and_family Family

8/10

Excellent

22 Feb 2026

Amanda

Great staff & amenities. Cabin could use an upgrade but otherwise comfortable enough.

Family_with_children

2/10

Poor

16 Feb 2026

Graeme

Bathroom disgustingly dirty toilet,shower,hand basin

2/10

Poor

14 Feb 2026

michelle

The cabin was very run down and in need of repair there were NO locks on any of the sliding windows, the oven was faulty, while there was a full kitchen the only cooking item was a small frypan, no pots.
The cleaning was poor..honestly we left it cleaner than when we arrived.
The beds were very poor, very hard hard, the bunk mattresses were so thin my kids could feel the slats underneath. I think for the price it is very very poor value.

Leisure Family

8/10

Excellent

13 Feb 2026

Markus

Okay so far

6/10

Pleasant

12 Feb 2026

GREG

Why do you make a double bed with 2 matresses ? I can’t believe it, it was so uncomfortable.

10/10

Exceptional

06 Feb 2026

Linda

Lovely staff and clean room

8/10

Excellent

06 Feb 2026

Sharon

Very helpful staff. Clean and well appointed cabin.

Leisure Family

6/10

Pleasant

02 Feb 2026

Renae

The rooms were comfortable spacious and presentable.

Leisure Family

2/10

Poor

01 Feb 2026

Lisa

Grevillea cabin - Swipe card wasn't activated properly. Wood on verandah floor was dangerous as needed repair.The room felt neglected. Broken wardrobe door, didn't close properly. Old and tatty furnishings. Air conditioning was terrible - we needed to clean the filter of dust build up. The curtains weren't wide enough to cover the window areas.
Mosquitoes in the bathroom.

Leisure Partner

10/10

Exceptional

26 Jan 2026

Cui

The room

Friends_and_family Family

8/10

Excellent

24 Jan 2026

Lindy

Well located Tourist Park. Friendly and helpful staff.
Stayed during School holidays, great to see lots of activities

10/10

Exceptional

23 Jan 2026

Karen

Room clean
Staff lovely
Great place for kids

10/10

Exceptional

17 Jan 2026

Mekhles

Sweet park very good love it see you soon

10/10

Exceptional

17 Jan 2026

Lauren

Brilliant place to stay with a young family. Nothing is too difficult for the staff. We had a bit of an issue with our first cabin with water seeping through the grout in the tiles in the kitchen, the team insisted we move and upgraded us to one of the new cabins as well as helping us move. The pool is incredible! Spa warm and main pool warm. The kids pool was a bit too cold for us but that didnt matter.
Playgrounds are great, basketball court amazing, free games on the deck daily and so much to do.

Leisure Family_with_children

6/10

Pleasant

04 Jan 2026

Dale

The boronia cabin was very hot despite aircon and fans going all afternoon/ night.
The pillows are too big and were ver

6/10

Pleasant

31 Dec 2025

James

The cabin was dated. Stove didnt work

Family_with_children

8/10

Excellent

29 Dec 2025

Ruth Bruce

Family friendly facilities and lovely staff. Little disappointed with breakfast. Shops, pub etc reasonably close (by car). I’d stay again.

10/10

Exceptional

10 Dec 2025

DAMIAN

The facilities were great and the location was excellent for purposes.

Leisure Partner

10/10

Exceptional

10 Dec 2025

Rodney

Room fantastic for a smaller cabin still had all kitchen facilities like oven, microwave, large fridge, cutlery, toaster, pots & pans + more. Also double bed in other room & single + bunk bed. 3 seater lounge, table &chairs.

10/10

Exceptional

09 Dec 2025

Tina

Great family friendly place to stay. Good amenities, great location if traveling with a car, friendly staff and a delicious breakfast buffet!

Leisure Family_with_children

6/10

Pleasant

05 Dec 2025

Mitul

Rooms are too small compare to photos.

Leisure Family_with_children

2/10

Poor

03 Dec 2025

Michael

Amazing food at the on-site restaurant. the service was quick, friendly, and really helpful. Unfortunately, the condition of our cabin was a bit questionable. When we arrived, the bathroom door was locked from the inside, and although the manager came quickly with his tools to open it. It turned into a bit of a battle with cockroaches during the night, i killed atleast 15 that made it onto our bed.

On the plus side, they do offer 24-hour service, and someone came out right away with bug spray when we called. The beds, however, were quite uncomfortable, two firm single beds pushed together

Partner

6/10

Pleasant

26 Nov 2025

Suzanne

Cabin (Ridge View) was very small and cramped - we didn’t feel it was good value for money. Cabin was very tired and needs refreshing. Curtains had holes in the light blocking backing and looked tatty. Also window sills dusty.
We couldn’t open the bunk room window - I did report this to Reception and they said someone would fix it whilst we were out but that didn’t happen.

looked tatty -

Friends_and_family Family

8/10

Excellent

20 Nov 2025

Caroline

The location of this accommodation is its best asset. It is set amongst bushland with a view of Black Mountain and is a short drive into the city.

Leisure Partner

10/10

Exceptional

18 Nov 2025

Denise

All staff had a great sense of humour and went beyond to help check-in. They made guests feel comfortable and happy. Highly recommend staying at Alivio in particularly the villas. However, this was my first time staying in the cabins. It's a bit outdated and needs some TLC.

Leisure Family_with_children

8/10

Excellent

17 Nov 2025

Georgina

Cabin was very basic but met our needs, facilities were great, and staff were lovely.

Leisure Family

6/10

Pleasant

16 Nov 2025

Michael

We regularly go to Canberra and generally stay in serviced apartments. On this occasion we had our 6-year-old granddaughter with us so decided to try something different and more kid friendly. Still looking for quality accommodation though. The advert looked good and promised premium accommodation, and we paid for what was supposed to be a premium unit. Well premium it was not. The unit was grubby when we arrived and we spent some time cleaning before we unpacked. The reality is that the unit was very tired and in need of lots of maintenance and cleaning. There were a number of damaged items that had clearly been damaged for some time. There was black mold on the ceiling in the lounge area and the safe was not working. I like to have access to a safe when we travel so that we can lock away valuable items (iPads computer etc) when we're out. I asked 3 days in a row for the safe to be fixed, was promised on each occasion that it would be, all to no avail. It was still broken when we departed 6 days after our arrival. We enjoyed our holiday but the accommodation was certainly a low point in the overall experience. Would we stay at Alivio again? \"No\". Would we recommend Alivio as a place to stay, \"No\"

Leisure Family_with_children

6/10

Pleasant

16 Nov 2025

Kerry

Wattle glen cabins are old and need a good clean. Floors were dirty, bathroom filthy. Beds weee rock hard Caravan park is amazing though. Staff wonderful and very kind and helpful

6/10

Pleasant

14 Nov 2025

Mervyn and Beverley

Bed mattress was old spring mattress with no give and very hard. Ironing board was lopsided and iron leaked water everywhere.
More attention to finer details would make the stay more enjoyable. Could’ve booked much cheaper elsewhere so was disappointed at quality.

6/10

Pleasant

13 Nov 2025

Jason

.

4/10

Poor

12 Nov 2025

Sam

Room wasn’t clean, spiders. Rude waiters

Business_and_leisure Family

4/10

Poor

07 Nov 2025

Maarten

Very diff.for older visitors !!!

Leisure Family

8/10

Excellent

30 Oct 2025

Fouad

Friendly staff clean and quiet area will stay in future.

Partner

8/10

Excellent

29 Oct 2025

Robert

The cabin was good but the beds and pillows were not comfortable

Leisure Family_with_children

10/10

Exceptional

28 Oct 2025

Bernadette

Everything was great

Leisure Friends

8/10

Excellent

21 Oct 2025

Chippy

Clean and excellent locatiom

8/10

Excellent

16 Oct 2025

Hassan

The staff were fantastic. Very accomodating. Two times I asked for things and the staff went above and beyond to help. The park as a whole is amazing for families and we will be returning. We liked that the property was clean and had everything we required. We didnt like that it looked tired/old. The smart TV in bedroom xould not access the apps i.e Netflix. There was no smart TV in lounge. On longer stays this would have been an inconveninece. In summary great park, great facilities and amazing staff.

Leisure Family

6/10

Pleasant

12 Oct 2025

Ben

Really friendly staff but unfortunately our cabin was not cleaned, with towel on the bathroom floor still and bedding not changed. Thankfully the staff were amazing and organized another cabin which was much better but still had rubbish in the bin, and that made us question if it had been cleaned.

Leisure Family

10/10

Exceptional

12 Oct 2025

Linda

The kids didnt want to leave the cabin, so lovely watching wildlife from out deck. fun bush walk as well

Friends_and_family Family

10/10

Exceptional

12 Oct 2025

CHRISTOPHER

Room was great

Leisure Family_with_children

6/10

Pleasant

11 Oct 2025

Sittichai

Paid buffet breakfast but limited foods and drinks. No coffee (additional cost).

Leisure Family_with_children

10/10

Exceptional

07 Oct 2025

Jasmin

Loved the tranquil surroundings and activities on offer, however rec room activities were mostly broken/damaged or missing pieces. The addition of the warm spa was great given the weather was warm but not quite pool ready.

Leisure Family_with_children

6/10

Pleasant

06 Oct 2025

jessica

The staff here are just excellent. We have stayed before and love the convenience, the dining and the atmosphere. I booked a Ridge View cabin this time. It was clean but very old and could use a web clean on the roof.

Leisure Family

10/10

Exceptional

06 Oct 2025

CHRISTOPHER

Great property. Will come again.

Leisure Family_with_children

8/10

Excellent

28 Sep 2025

Albert

The mattress was quite uncomfortable! Not able to sleep well.

Leisure Partner

6/10

Pleasant

24 Sep 2025

Mark

Possibly requiring better heating in cabins as were cold..extra doona or electric blanket would be beneficial

8/10

Excellent

10 Sep 2025

Filia

The property was super clean and the bbq facility’s were super clean and great, the cabin is a little dated, also could do with a few extra pots and baking dishes and maybe some plastic plates and cups for the little people apart from that it was clean and comfortable.

Leisure Family_with_children

10/10

Exceptional

01 Sep 2025

Gabi

The staff were super friendly and helpful on check-in and the cabins were comfortable and clean

Leisure Family

10/10

Exceptional

31 Aug 2025

Coleen

It was surrounded by bush but close to drive to the city.
The receptionist was very friendly and even brought us a drink.
Facilities were adequate for our needs and it was clean.

Leisure Partner

10/10

Exceptional

27 Aug 2025

Peter

Convenient location. Spacious room

Leisure Partner

8/10

Excellent

24 Aug 2025

Anthony

Lovely bush setting in a capital city

Leisure Family

8/10

Excellent

22 Aug 2025

Kellie

The bed was very hard, could do with a mattress topper. The rest was good.

Leisure Family

8/10

Excellent

19 Aug 2025

Kim

First time we stayed in a gorgeous cabin, it was roomy and comfortable beds.
This time in smaller older cabin, the beds were horrendous!!!! It would be more comfortable sleeping on cement rather than these mattress's.

Leisure Family

4/10

Poor

19 Aug 2025

Daniel

Blankets provided due to how cold it was were dirty. Kitchen very poorly stocked with not many utensils making cooking difficult

6/10

Pleasant

30 Jul 2025

Tom

Cabins are a bit small and tired.

10/10

Exceptional

22 Jul 2025

Renai

Great stay

Leisure Family

8/10

Excellent

20 Jul 2025

Kirk

The park appeared to be at half capacity and check in wasn’t until after 4pm. We had rang through early (11am) to check in at 2pm where they advised that would be fine. Upon arrival they were not ready and we had to park near the cabin, get changed outside, then walk to GIO stadium for the football at 3pm. Staff were nice, however when we headed up to our van to park, 4-5 cleaning staff were loitering about with what appeared to be no purpose or urgency. A little frustrated for the price we paid. Thanks

Leisure Family

10/10

Exceptional

19 Jul 2025

Donna

Loved our stay here

Leisure Family

10/10

Exceptional

19 Jul 2025

Lauren

We love it!! Perfect for our family of 6.
Staff have been incredibly welcoming and helpful, even suggesting activities around Canberra for the kids.
We had a delicious breakfast and dinner at The Verandah with the kids, which they loved—especially all the colouring activities available.
There’s so much to do around the park itself, with activities for everybody!
The villa we stayed in was perfect—clean, modern, and very comfortable.
Thanks so much for a fantastic stay!

Leisure Family_with_children

6/10

Pleasant

19 Jul 2025

Natalie

Room wasn’t ready at check in time

Leisure

8/10

Excellent

15 Jul 2025

Peter

pleasant and clean facilities
we are return visitors and will be back again in future

Leisure Friends

6/10

Pleasant

06 Jul 2025

Ross

Great location,seems to be understaffed at meal times.

Leisure Partner

10/10

Exceptional

26 Jun 2025

Helen

It was reasonably priced, very comfortable, staff were very welcoming & it was nice & quiet & everything was supplied just one little thing some charging so to charge your phone it overall very good stay will use it again thank you

Business Self

6/10

Pleasant

02 Jun 2025

Priscilla

Rooms where very cold even with the heating set on high, slept cold all night

Family

8/10

Excellent

29 May 2025

Deb Bowman

Bushland behind us and peaceful

Business_and_leisure

8/10

Excellent

12 May 2025

Phillip

Great location

Business_and_leisure Partner

10/10

Exceptional

07 May 2025

Verified traveler

excellent, would recommend

Leisure Family

10/10

Exceptional

05 May 2025

Tai Hoc

Good place for a night rest.

Leisure Family_with_children

8/10

Excellent

29 Apr 2025

Steve

Good place

Leisure

10/10

Exceptional

16 Apr 2025

Jacqui

The amenities were terrific especially for kids.
Food was good, service also.
Our cabin was tired, curtains had moth holes in them. Table was unbalanced my husband tired to fix it to no avail.
very squeezey for a family of 4.

Leisure Family_with_children

10/10

Exceptional

13 Apr 2025

Jan

Had a lovely 2 night stay at Alivio, travelled to Canberra to attend a wedding. Stayed in a 2 bedroom villa and it was everything we needed. We were able to have dinner at the onsite restaurant so we didn’t have to go out and didn’t have to cater for our own meals. Meals were quite nice. Had breakfast there as well which was also nice but probably a bit too expensive to do it each day. Staff were very friendly and accommodating. Would stay again.

Leisure Family

8/10

Excellent

13 Apr 2025

Sam

Great spot.

8/10

Excellent

13 Apr 2025

sorelle

Great park

Leisure Family

10/10

Exceptional

05 Apr 2025

Donna

Alivio Tourist Park ticks all the boxes. Great choice of accommodation. Lots of fun activities in the park including a swimming pool and spa, tennis court and table tennis. We had a ball!

Leisure Family

10/10

Exceptional

27 Mar 2025

Mary

We had the bush land behind us, so we saw kangaroos close up as well as rabbits.
The play areas were great.
The staff was very friendly, the mini shop at reception was a great idea aswell.

10/10

Exceptional

25 Mar 2025

june

Good all round

Leisure Friends

10/10

Exceptional

24 Mar 2025

Amanda

Had an amazing stay. Great location, cabins were comfortable and we loved that there was a restaurant on site which had great food.

If we have another trip to Canberra this would again be my top pick

Leisure Family_with_children

10/10

Exceptional

20 Mar 2025

Samantha

Great park with good facilities and a variety of cabin choices.

10/10

Exceptional

09 Mar 2025

Karen

Location is fantastic

Leisure Family

10/10

Exceptional

23 Feb 2025

Nicole

Clean, comfy beds, great design of camp, accessible to city and AIS

Leisure Family

6/10

Pleasant

13 Feb 2025

Rebecca

The park itself is lovely, lots of wildlife where we were. The cabin was grotty and they had the most uncomfortable beds I have ever slept on, I tried every bed and would have been more comfortable outside on the gravel. The sheets had ink stains on them, the curtains were dirty. The couch was comfortable and clean, the bathroom was clean and the shower was great. Think the cleaners need to lift there game and learn how to make beds let alone clean the cabins. 2 bedroom cabin was not suitable for more then 3 people as it is tiny.

Leisure

6/10

Pleasant

09 Feb 2025

Hamish

Really friendly staff. Great location to access the city, Belconnen and different attractions in Canberra. The park is in a nice bush area and the pool and other amenities are good. The bar/restaurant area is well set up. Pizzas are big and the toppings generous. The buffet breakfast was good, except for the instant coffee. You pay extra for a barista coffee. The main drawback was the cabin. It was clean, but too small for a family of 5 with older teenage kids. The cabin was essentially a caravan without wheels and was showing its age. The toilet barely flushed, and the seat was not attached. Taps in the shower and basin were loose. It was bearable for one night, but it would be uncomfortable to stay in for longer.

Leisure Family

6/10

Pleasant

02 Feb 2025

Jo

Staff were friendly and helpful upon arrival.
Facilities were great and walking track options a nice addition.
The downsides were no soap or dishwash supplied in our cabin, and bedding beneath sheets was unclean.

10/10

Exceptional

30 Jan 2025

Jeffrey

Fantastic Villas

Stayed at the Villa, they are fantastic.
lots to do on site and its great for kids young to old.

Friends_and_family Family

8/10

Excellent

30 Jan 2025

Tracey

A lovely spot, but somethings were amiss. It was noisy and the pool is nowhere big enough for the size of the park. One afternoon there was more than 30 bodies in the pool and it was chaotic and the water mirky. When the park is so busy the restaurant (more like a pub) needs to be open for lunch as well as dinner and the meals were ordinary. There was a couple of things missing from the cabin. The fire alarm was faulty and kept going off. We were there for one week and the cabin was not cleaned for the entire week. Some of the staff could not speak English well enough to communicate. The gardens around our area needed weeding.
On a good note though, check-in staff were wonderful and when I needed something the response was immediate.

Leisure Family

6/10

Pleasant

27 Jan 2025

Maree Annetta

The fridge wasn't cleaned out stale milk and grapes in it.
Wall looked like someone had sprayed drink on it.
This is the 3rd time we have stayed, and every other time the cabins were clean and tidy.
Let's hope this was only due to high flow time with the park being full.

Business_and_leisure Family

10/10

Exceptional

24 Jan 2025

Moris

Great stay

Great place to stay with family with great Facilities such as waterpark/pool, playgrounds. Friendly staff,Definitely will be back.

Friends_and_family Family

10/10

Exceptional

18 Jan 2025

Amy

Had an excellent time here at the park during our time in Canberra. The facilities and activities for kids and families were a huge hit

Leisure Family

8/10

Excellent

16 Jan 2025

Kathryn

Loved the location, so quiet and felt like being in the bush yet so close to everything we wanted to drive to.
The pool and games room and outdoor activities were great.
The verandah is fantastic with a huge deck, great buffet breakfast and dinner. Happy hour drinks. Great to be able to have a drink on the deck and watch kids in the pool. Coffee was great too.
Only thing that would’ve improved our stay was we cooked in our cabin a number of nights. No sharp knife for food prep and no spatula/egg flipper for lifting food in frypan.

Leisure Family

8/10

Excellent

15 Jan 2025

Deborah

Enjoyed our stay with 3 grandchildren. They had the best time in the swimming pools and water park. Food was great at the Verandah as well.

Only a small negative is that, even though we were 5 people and there was space, the cabin area was so small. Rooms were dated but extremely clean.

We will return but next time book a villa.

Leisure Family_with_children

8/10

Excellent

15 Jan 2025

Brett

Great place to stay, convenient location

Leisure Family

4/10

Poor

09 Jan 2025

Amy

Wow! What an amazing facility that requires a lot of professional development for their staff. This park is in a beautiful location, you feel like you are in the country. Birds tweeting and quietness. Coffee shop/dining facility, pool, playground etc - great.

Improvement required for:

- Hygiene of cabins, cleaning quality and consistent standard.

- Genuine care of customer satisfaction, health and well-being.

- Staff need to understand that they are in service industry and experience of the customer is essential at all points of contact.

We have never experienced as poor of service/standard from a place that we have stayed and we have stayed many caravan parks, Airbnb, hotels, resorts.

There was a new manager to the park who tried to help us. But the follow up to the experience we had on check in, which required us to be moved twice before finding a clean room was dismal.

Being able to clean toilets and other touched surfaces is pertinent in the accomodation industry for the health and safety of guests.

This was not adequately dealt with by all members of the Alivio team. Only one member was committed to trying to sort this out and we left feeling very sad and negative with our final check out experience too.

This park had huge potential. However the staff unfortunately do not appear to be the right fit or have the correct training to work cohesively to give even satisfactory customer care.

Leisure Family_with_children

10/10

Exceptional

09 Jan 2025

Jacqui

Absolutely loved staying here! Heaps of activities for the kids - games to hire, basketball, volleyball, and electric scooters and bikes for hire as well as a well sized pool. Bonus was a restaurant onsite including a bar!

Leisure Family

10/10

Exceptional

01 Jan 2025

Judith

Bird life. The nature reserve over the fence. Our cabin was on the fence line so could observe the wildlife. Swimming pool and meals were great. Overall excellent facility

Leisure Family

2/10

Poor

01 Jan 2025

MAIERDANJIANG

Room is dirty

Friends_and_family Family