Red Cedars Motel

2/10

Poor

07 Mar 2026

Jory

This was one of the dirtiest hotel rooms I have ever been given. The bathtub had what appeared to be human waste and hair in it, the toilet seat had urine on it, bugs were inside the light fixture, and the room clearly had not been cleaned. We also paid for a Premium Room upgrade that advertised upgraded bedding and snacks which were not provided. The stairwell smelled strongly of marijuana and the hot tub we specifically booked for closes at 9pm and appeared poorly maintained. Completely unacceptable. Photos of these conditions have been documented.

Family_with_children

8/10

Excellent

28 Feb 2026

Shelley

Works for an overnight stay. Room was clean, but needed refreshed. Wall were thin. They have a nice courtyard. The free breakfast wasn’t bad.

Pet

6/10

Pleasant

27 Feb 2026

Charles

The place wreaked of marijuana!! I told them that I could smell it when I walked in and they went into great detail about their no smoking policy! Or lack there of. The room had updated flooring and sink, but the walls and ceiling were needing repair. The hotel location is good, and breakfast was great! The bed seemed to be newer and was very comfortable. The girl at the desk told me she couldn't print me a receipt, she just didn't want to or know how. I have been using hotels.com for years and I always get a receipt at the desk. This was good enough for a overnight travel stop. But I wouldn't recommend it due to the overwhelming pot smoke odor in the stairwells and lobby.

Partner

4/10

Poor

15 Feb 2026

Nicole

Very strong smell of weed in hallway and room. It was over powering and a lot! Did not enjoy the smell.

Leisure Family_with_children

4/10

Poor

11 Feb 2026

Norris

No the toilet on the inside was dirty and on the bottom of the outside of the toilet the shower had soap scam the had to take the sheets off an get new ones

Business_and_leisure Partner

2/10

Poor

10 Feb 2026

Pearlica

Over priced the area is nice but the hotel gives run down extended stay the room that I booked was not what I got I was extremely disappointed asked to switch rooms they said I had to get a refund then pay for a new room and the refund was going to take 5-7 days so we had no choice but to stay in the room

8/10

Excellent

07 Feb 2026

Robert

Yes, but the phone did not work.

Leisure Self

2/10

Poor

06 Feb 2026

John

The staff was rude. I complained that the housekeeper stole items from my room and they try to tell me that I did not want these items and it was my fault. These were medications which were very important.

Leisure Self

10/10

Exceptional

05 Feb 2026

Mr. STEPHANAS

The room was very clean and the staff helped me with all questions and concerns

10/10

Exceptional

29 Jan 2026

Christy

The room was spotless I stay there every 2 weeks I’ve never one time have a problem

10/10

Exceptional

22 Jan 2026

Alexandra

Great place to stay with pets.

Self

2/10

Poor

17 Jan 2026

Grant

Just not a good place to stay

2/10

Poor

17 Jan 2026

Grant

Front desk person was never there, took forever to check in.

10/10

Exceptional

14 Jan 2026

Jason

Value for the space/amenities is very solid, for a mid range hotel.

Business_and_leisure

2/10

Poor

03 Jan 2026

Antonio

I was there for 5 nights, they never cleaned the room. Front desk service amazing. Never coming back.

Leisure Family

8/10

Excellent

03 Jan 2026

William

Room was great. Breakfast was not warm but good anyway.

4/10

Poor

27 Dec 2025

Brittany

Stayed for 1 night with kids and family as we were travelling through.

The lobby area is clean but as soon as you enter the hall way to the rooms you can tell they need significant upgrades and smells of smoke.
One of the rooms we had we found poo in the bed. Towels were dirty in each room and room was really musty.

When we arrived the concierge was not well and had no one to help or cover him.

It was alright for one night stay but not sure where all the raving reviews are coming from.

Leisure Family_with_children

8/10

Excellent

11 Dec 2025

Md Rezaur

Decent room (not the most modern), clean bathroom and bedroom, I loved the pressure of water in shower, decent breakfast- very limited menu.

Overall, good experience. Recommended for a budget stay.

Leisure Self

10/10

Exceptional

11 Dec 2025

Scott

Breakfast was delicious

Business_and_leisure Self

10/10

Exceptional

08 Dec 2025

Scott

Everyone is friendly and helpful and professional

Business_and_leisure Self

2/10

Poor

06 Dec 2025

Kenneth

*Beware* upon waking up the next morning we found a bed bug on a towel in the bathroom. Alerted the front staff and they gave us a comp on our stay, but still was not pleased. She told me that the bug people were just there the day before, so clearly there must be some sort of problem they know about. Also, at the breakfast, spotted a roach crawling on one of the handrails.

The room was just ok. It looked like they attempted to paint the rooms at some time and it just started peeling. You could also tell that whoever repainted the rooms didn't really care as there was paint on the baseboards and things. The bathroom amenities were ok, even though the soap dispenser kept falling off the wall. Also the tub had terrible, permanent stains in it. The water pressure was decent, but nothing to really write home about.

Had it not been for the bed bugs and roaches, i probably would have given it 3 stars. Unfortunately upon me returning home, noticed that my son and myself both had multiple bites on our skin. Luckily the wife and daughter hasn't had anything as of yet. I would definitely use caution if you choose to stay here.

Leisure Family

4/10

Poor

06 Dec 2025

April

The bed was SO UNCOMFORTABLE and the pillows were so compacted, they could not be fluffed. We were looking forward to the breakfast buffet, but it was not sufficiently stocked. We got by. I will never stay here again. The staff was friendly, but unable to help.

Friends_and_family Family

6/10

Pleasant

04 Dec 2025

Abby

The hotel needs a good deep cleaning and renovating

Leisure Pet

2/10

Poor

01 Dec 2025

Beth

Room was dirty, stuff very unfriendly, was told the breakfast was till 10:30 by 9 the stuff was already closing

Leisure Family

4/10

Poor

30 Nov 2025

angela

We smelled skunk weed all through the place while we were there. There was blood on our toilet as soon and we got there. We didnt unpack so we didnt open drawers. When we got ready to leave we double checked drawers and found bloody sheets. Also we didnt have enough towels but i figured house keeping would bring some by the next day but they didnt

Leisure Friends

8/10

Excellent

28 Nov 2025

Michael

Clean, staff was extremely friendly, helpful.

Leisure Family

10/10

Exceptional

27 Nov 2025

Karl

Great stay zero complaints

2/10

Poor

24 Nov 2025

Amber

I had selected to “pay at the property” We called because we were not going to arrive at normal checkin time & asked if we should go ahead & pay. We were told no. No worries. THEN we arrive & our room had been “cancelled” we did not cancel it. An employee did to give it to another party. Hotel is very run down & not accurate with the photos. Will never stay here again

Friends_and_family Family

2/10

Poor

23 Nov 2025

cassidy

The tv in the room was broken, along with all of the usb outlets. Management said they would come help but never did. The hot tub wasn’t heated, there was no plug for the bathtub, the hotel was dirty and had a lot of trash on the floors. The fire alarm went off at 2am and a fight broke out outside our door at 6am. It was entertaining to watch though. The breakfast was stale and terrible. Absolutely would not recommend.

Friends_and_family Family

2/10

Poor

21 Nov 2025

Annika

My daughter was placed in a room with no working telephone. Huge safety issue. The front desk man who works in the evenings refused to deliver her a new phone and instead insisted she walk down to the front desk and get a whole room change. The front desk man hung up on me, yelled at me, told my daughter I was rude for asking for a basic and simple amenity. Oh, and my daughter didn't have a cell, laptop, nothing as her apartment burned to the ground in a house fire that same morning of her arrival. Extremely frustrating experience with horrible service in what's supposed to be a service industry. A room was paid for; people should be safe.

2/10

Poor

15 Nov 2025

Chad

Filthy and bad customer service

Leisure Family

10/10

Exceptional

11 Nov 2025

Timothy

Great value for the price. Much cleaner and smelled better than other hotels in this price range. I was pleasantly surprised.

2/10

Poor

09 Nov 2025

Jamie

When we entered our room it was filthy food and dirt on the floor, one of the beds were sunken in the white comforter had what appeared to be pink lipstick smeared on it and the boxspring had disgusting stains on the corner. TV turned on but the remote wouldn’t work so the tv was unusable. Bathroom was surprisingly clean and had plenty of towels but there wasn’t any body soap and the shampoo dispenser barley worked or it was empty. The door we were told to use on the side of the building had a pet crate with food outside it had been there awhile not sure where the animal was or if it was even friendly. We checked in at 2:30am checked out at 8am we had a morning commitment in Chattanooga, I addressed the issues with front desk when we returned the keys I showed her pictures which she said I would need to contact Expedia, when I asked about the open animal crate she said it belonged to someone staying at the hotel for an extended period. It was such a terrible stay I don’t think a 1 is even acceptable but that’s what I will give. Do better Red Roof.

Business Family

8/10

Excellent

08 Nov 2025

Robert

The building was an older building but it was clean. No elevator but it only had 2 floors. People were friendly.

Friends_and_family Family

2/10

Poor

06 Nov 2025

Tabassum

Wish i could give them a negative. Literally the worst. Rooms smell so bad and the restrooms are not clean. Have never stayed in a more bad hotel. Would definitely not recommend.

Leisure Partner

8/10

Excellent

05 Nov 2025

Travis

It was a decent hotel. The price was ok but would’ve been a good deal if it was $10-15 cheeper

Business Self

4/10

Poor

04 Nov 2025

Chancie

We stayed in room 160 I paid extra for was suppose to be nicer bedding and snacks which there was non of either . We killed a huge spider on floor and 2 bugs. The ceiling in places looked like it was about to fall down. Outside on porch ash tray wasnt dumped from prior guest. .

Friends_and_family Family

10/10

Exceptional

04 Nov 2025

John

Easy experience. Clean and nice room at a reasonable price.

10/10

Exceptional

03 Nov 2025

Richard

All the above, Got same room on returning stay. Awesome.

Leisure Pet

4/10

Poor

02 Nov 2025

Garrett

There was hair in the clean sheets and it was not a clean room. Nothing like the pictures on the website.

Friends_and_family Friends

8/10

Excellent

31 Oct 2025

Carol

Room was lovely. No stopper in sink was scary. I kept washcloth in sink the whole time; any of my travel products would have gone down the drain. Staff was also lovely - friendly and helpful.

Leisure Partner

8/10

Excellent

30 Oct 2025

Jacqueline

Room had microwave and refrigerator and was a good size. Free breakfast was nice and there are layndry facilities. Shopping nearby and quiet area, staff was nice.

Leisure Family

6/10

Pleasant

30 Oct 2025

Ronald

Room was average at best. Hot tub was OOS. Hotel condition was also average. Hot breakfast was very average. Would not stay here again.

Leisure Family

10/10

Exceptional

29 Oct 2025

Harvey

Spotless curious and great breakfast

Leisure Partner

8/10

Excellent

28 Oct 2025

Tonjanika

Disappointing desk clerk

Pool was closed but didn’t state that on the sight! Breakfast was good! It usually one of my favorite spots! This time however was frustrating. The front desk clerk told me I only I had one room when I booked 2 for my family. He told me that he wouldn’t get his manager because he would say the same. He said that I had to contact you guys. After I sent a message to hotel.com he found it. He said he needed to refresh my system. I was so frustrated and tired and he gave us such a hard time before finding it. He even said that he didn’t need to see the reservation because I didn’t matter It didn’t show up his side!

Friends_and_family Family

4/10

Poor

23 Oct 2025

Glenn

I didn't like the people knocking on my door at 12 00,1:00 in the morning

4/10

Poor

21 Oct 2025

Donna

We stayed just one night as we were passing through. I was looking for something very basic, clean and inexpensive. I didn't have high expectations except the room be clean and not in disrepair. Comparing to other hotels in the same price range I've stayed at before (which were way nicer) this property including our room was unkempt, lacked maintenance and could use a good cleaning and lots of maintenance.

Observed / photographed in our room and outside our room :
had what looked like mold on the lamp shade
Rust on bed frame
garbage and dust between furniture and under bed
screw laying on the floor which would hurt someone if walking barefoot
Carpet had white crusty spots next to bed
Grout in bathroom tile and seams were gross and moldy
Towel hook on door wobbly and hanging off
Washcloth folded under fridge to catch leaks?
Cigarette butts all over patio outside our room and in pool courtyard
Dust on shelving in room

I could go on and on but these were the major things I noticed and recorded.

I wouldn't have left a review / negative review if the list wasn't so long...

Leisure Partner

6/10

Pleasant

20 Oct 2025

Mark

This hotel is dated. I believe there has been an effort to update it, but it isn't what it should be. Paint was chipped on the walls, half of the closet doors were missing and there is no elevator.

Leisure Family

4/10

Poor

19 Oct 2025

John

Rooms were not clean. Rooms were not kept up maintenance wise. Dire need of new mattresses. Advertised as a non-smoking facility, but marijuana smoke coming down the hall and cigarette smoke regularly. It felt like a common theme as the office staff paid little attention to our complaint and suggested it was coming from outside, but we were more than 100 feet from any exterior door. this hotel seemed like it was an extended stay hotel for lower income individuals.

Leisure Family

4/10

Poor

16 Oct 2025

Kayla

This hotel was just not clean. The white lamp shades had fingerprints all over it, from food maybe, and was stained. There was no bedding for the pull out couch, whose mattress was also all stained. The gym equipment was all broken or covered in ants. Just not a good experience.

Leisure Family

10/10

Exceptional

15 Oct 2025

Melissa

Hot tub wss not open

8/10

Excellent

15 Oct 2025

valerie

It’s an adult hotel so not nice suspect it was a good value for what we needed

Partner

6/10

Pleasant

13 Oct 2025

Lisa

Staff were very nice. Breakfast was a nice touch to this hotel. About 15 minutes from campus. Definitely needs a touch up. Room was comfortable. Stains on both of the mattresses and bathroom wasn’t super clean. Towels super thin and on the smaller side. Parking was an issue one night out of 3 as there wasn’t enough spaces. Not sure if stay again.

Leisure Family

2/10

Poor

12 Oct 2025

Melanie

Bad smells run down

8/10

Excellent

10 Oct 2025

Tom

Property needs a little TLC. Paint on door jams and in rooms. Flooring in the room had gaps in between the planks. AC unit has become long in the tooth. Carpet in hallway is tired. A freshen up would go a long way.

Business_and_leisure Family

10/10

Exceptional

10 Oct 2025

Rita

Yes

Business_and_leisure Self

6/10

Pleasant

10 Oct 2025

Noah

Scammed me for my deposit, left 150 for the deposit and only got 100 back. Mind you i left the room clean

Leisure Friends

6/10

Pleasant

08 Oct 2025

Margit

The women at the front desk were nice. The bed was comfortable but not sure if the sheets was clean but with a permanent stain. I did wipe down the room and bed with alcohol, just in case. The AC was not noisy which was good. The clientele looked kinda sketcy. The breakfast was OK. Nothing great but there were eggs and salty sausages.

Leisure Friends

4/10

Poor

06 Oct 2025

Samantha

Room furniture had layers of dust. Floors dirty.Tubs and sink dirty. Microwave broken. Definitely not worth the price. Will not be staying again.

Leisure Family

6/10

Pleasant

28 Sep 2025

Sierra

Pool was closed , the room smelled like mildew . One of the mattress protectors had a huge stain on it , which was disgusting. I do realize it was a pet friendly hotel but we did not have pets with us and there was pet hair all over our clothes .

Leisure Family_with_children

10/10

Exceptional

27 Sep 2025

Gina

Charlene for the win!!!

The softest sheets!!! The staff at this hotel were SO kind! They helped us with everything we needed. My mom lost her ring in the hotel room, and Charlene, a lady who worked there, came in the room to help her find it and actually found it! We are SO VERY grateful!!! Perfectly located right off the highway and near great restaurants in walking distance. Super clean, good breakfast. I can’t say enough about this hotel.

Friends_and_family Family

6/10

Pleasant

26 Sep 2025

Shannon

The stay was good but the only thing i didn't like it didn't habe a elevator. But everything else was good.

Leisure Family

10/10

Exceptional

24 Sep 2025

Terry

Clean place, friendly staff, great dining close by.

Business_and_leisure Self

6/10

Pleasant

24 Sep 2025

Debbie

Blow dryer did not work called front desk and asked for one and the person at the desk said “if I can find one” I never heard another word about it. Also my mattress had a large wire sticking out from the side I was sitting on it was also very dirty there when I went to look at it Bathtub had no stopper and the drain was gross. The outlet that the blow dryer was supposed to be plugged into was scary looking and I was afraid to plug anything else in. Breakfast was good

Leisure Friends

6/10

Pleasant

22 Sep 2025

Abbey

Honestly feel like it should have been about half the price.

Business

8/10

Excellent

21 Sep 2025

Richard

Good bed. Mostly good breakfast would like pastries and fruit, glad they had meat.

Leisure Partner

2/10

Poor

21 Sep 2025

Summer

This hotel is extremely outdated, dark, and poorly maintained—it honestly felt like staying in government housing. The walls are paper thin, and you can hear everything from the rooms around you. During my stay, three nearby rooms had dogs that barked all night long, making it impossible to rest.

The room itself was in terrible condition. It desperately needed a deep cleaning. The mattress and sheets had visible stains, the towels had hair on them, and the carpet was filthy—our socks were black just from walking across the room. The faucet in the bathroom tub was coming away from the wall, exposing the plumbing, and the drain stopper was broken and lying on the side of the tub. On top of that, there was pet hair and human hair throughout the room, and the sour smell made the stay even worse.

This is a very old hotel, and it shows in every way. If you can afford to stay elsewhere, I highly recommend doing so.

Leisure Family

6/10

Pleasant

21 Sep 2025

Robert

The whole facility needs paint work
Tub faucet and shower head were loose
Poor water pressure

Leisure Self

6/10

Pleasant

21 Sep 2025

Jamie

It was okay, nothing really wow me or anything really special. First arrived there, It smelled funny and I walked barefoot and I saw black dirt on my feet. I was wondering when the last time they mop on the hard floor or shampoo the carpet. They did mop on the hard floor and made my room smell nice.

Self

8/10

Excellent

21 Sep 2025

Ricky Barnett

Quiet

10/10

Exceptional

21 Sep 2025

Farrah

The property is dated..but clean. We had a double queen room with a small balcony over the weekend for a UT game. Beds were super comfy, pillows could be improved..Hot showers..towels could be improved. But worth the stay on a budget! Cool A/C also. I would stay here again..very convenient area.

Leisure Pet

8/10

Excellent

16 Sep 2025

Diane

Great location and value for spending a night on a road trip. Great free breakfast and friendly, helpful staff. First floor room was a bit noisy but not disruptive to my sleep. Everything you need for a traveling stopover.

Leisure Partner

6/10

Pleasant

15 Sep 2025

tim

First and foremost the front desk staff was great. Very friendly and accommodating. The housekeeping and maintenance on the other hand for slightly lacking. There were used/ stained washcloths in the hallway when we arrived and they were still there at checkout the following day.
There was no soap to be found anywhere. Not at the vanity nor in the shower. All dispensers were completely empty including the restroom near the lobby.
Less important but still indicators of lack of maintenance. Silly things like Corners missing

2/10

Poor

14 Sep 2025

derek

the Room smelled like dirty socks and wet dogs- TV remote was broken- holes in the wall--towels thin and old-
this place will give you a sinus infection - spend an extra $50 and feel clean...The breakfast was dollar general at best--the coffee was so bad had to dump it out--not drinkable- not enough sure if was coffee, probably nothing more than hot instant--it's really bad here--don't do it

Leisure Self

4/10

Poor

14 Sep 2025

Matthew

Budget hotel

Staff was nice. The bedroom smelled like wet dog. Walking around the room in socks made them black from the floor. Beds were firm. Shower had great pressure.

Overall not great however not bad if you are only there to sleep and not stay in the room long.

Friends_and_family Family

4/10

Poor

14 Sep 2025

Whitney

This will be our last season here

We didn’t have enough towels and two of the ones were given were dirty. The toliet didn’t flush well. We were traveling with family and asked when the rooms were booked to put us together and on the first floor. My husband has orthopedic issues and stairs are hard for him especially when carrying luggage. We have stayed here for years during football season and this one will be our last. We stay here for the convenience and price. We do understand it’s not the Ritz. However all of this was unacceptable.

Friends_and_family Family

8/10

Excellent

12 Sep 2025

Sherry

The property is not too bad. Great location to restaurants; with in walking distance. Close to Neyland Stadium. Not too bad for one night.

Leisure Partner

10/10

Exceptional

12 Sep 2025

April

Room was very clean! However, television didnt work, hair dyer didnt work and curtains were unhooked, no privacy curtain so the curtains has to stay closed.

Business Self

10/10

Exceptional

05 Sep 2025

Steven

Regina at the front desk was awesome to work with. Will be putting my employees there every time they are in town.

Business

6/10

Pleasant

31 Aug 2025

Shawn

There was some wear and tear on the room. Good for a one night quick stop over.

Leisure Family

10/10

Exceptional

29 Aug 2025

Gordon

Staff went out of the way to help us. It was a pleasant stay
and the room was larger then we had expected and comfortable. breakfast was hot and good variety.

Leisure Family_with_children

10/10

Exceptional

18 Aug 2025

Angela

It was a great property. The surrounding area isnt so nice. But I never felt unsafe. Just noticed it the next morning when leaving.

Leisure Friends

2/10

Poor

17 Aug 2025

Richard

Stayed here for a night, and very disappointed. For a family friendly smoke free hotel, the strench of weed lingers down the hallways and into our rooms. Great when travelling with children.... couldn't enjoy the pool cause again pot smokers sitting right near the pool. When contacting reception they simply sprayed air fresher to try \"mask\" the smell.
Beds are comfty, laundry facilties work well.
Breakfast very limiting and no alternative milk options or alternative dietary requirements not even considered.

Leisure Family_with_children

8/10

Excellent

14 Aug 2025

Susan

Breakfast was adequate but better if you went early since foodstuffs didn't seem to get replenished.
Bed was OK but too hard for me, otherwise it was comfortable.
Nice to have small refrigerator but it had no freezer (unusual). Was able to walk to restaurants and enjoyed the walk.

Business_and_leisure Friends

8/10

Excellent

13 Aug 2025

Daniel

Older place showing its age. Good price .

Leisure Partner

10/10

Exceptional

05 Aug 2025

Rosemary

restful nights sleep

it was good we just was staying to rest overnight

Partner

10/10

Exceptional

03 Aug 2025

Jeffrey

Overall, a great day if you’re in the West Knoxville area. A definite bang for your buck!!!

10/10

Exceptional

02 Aug 2025

William

The washer and dryer are a bit expensive and dryer doesn’t dry well but the hotel itself is very very nice.

6/10

Pleasant

01 Aug 2025

Harold

property is well taken care of. The staff are ready to help. Plenty of restaurants around to choose from. The bed was ok but sagging mattresses.

Leisure Family

10/10

Exceptional

31 Jul 2025

Angelina

The room smelled like a wet rug

6/10

Pleasant

30 Jul 2025

Eric

There was a warning on the entry door to remove muddy boots before entering. The common areas had an odor to them, but the room was fine until someone in another room burned their supper or cooked something foul smelling.

The remote for the tv in the bedroom of the suite would only turn the tv on and off and adjust volume, I couldn't change channels or select anything, and there was no remote for the tv in the living room part that I could find.

Room was clean, and fairly modern though.

10/10

Exceptional

29 Jul 2025

Brayden

This place was really nice as long as your not going to swim smells like something crawled out there and never came back

Leisure Partner

10/10

Exceptional

28 Jul 2025

SANG

Excellent!

Business_and_leisure Family_with_children

4/10

Poor

26 Jul 2025

Michelle

Very disappointed

Very disappointed. There wasn’t an elevator available so we had to drag our bags up the stairs. The food was terrible. The building is rundown. The bodywash container was completely empty. The ice machine was dirty.

Friends_and_family Family

10/10

Exceptional

24 Jul 2025

Missy

Gazebo was really nice for my mom.out of the sun. Most of the day no one was at pool until 4pm then just a handful of kids. The people living there were nice

Leisure Family

10/10

Exceptional

21 Jul 2025

Matthew

Staff was nice, clean rooms, good breakfast, easy access to highway!

Business Partner

4/10

Poor

21 Jul 2025

Michelle

The property was rundown it was clean but it was not updated like the pictures indicated. The staff was very nice but I should have not stayed in the cheap place. Lesson learned.

Friends_and_family Family

10/10

Exceptional

19 Jul 2025

Brandon

Grest place

Business Family_with_children

6/10

Pleasant

19 Jul 2025

Gabriela

It’s was good just for one night.