Name: Mercure Brisbane Garden City
Address: 18 Macgregor Street, Upper Mt Gravatt, 18, Upper Mount Gravatt, 4122, AU

10/10

Exceptional

13 Jul 2026

scott

Great

Business

10/10

Exceptional

10 Jul 2026

scott

Great stay

Self

4/10

Poor

04 Jul 2026

paul

The reception staff were bit rude during check in. Room smelt really damp and no air conditioning it was turned off by hotel even though they advertise air con available apparently its only available during summer months even though our room was 25c during the night. the room is also in need of a upgrade not even electrical outlets near beds to charge mobiles. The breakfast was awful there was no staff available the food was cold. No Orange juice was empty, no cutlery available, no coffee cups, no bacon, no scrabbled egg and when we went there was still an hour left before breakfast finished so was no excuse. To be really honest for a Mercure hotel by Accor I was really disappointed with this one I would recommend staying away.

Partner

4/10

Poor

03 Jul 2026

Emily

Broken bed, unreliable WiFi, leaking shower, unventilated bathroom, and the toilet didn’t flush well. Wouldn’t recommend despite the reasonable rate.

10/10

Exceptional

28 Jun 2026

scott

O

Business

10/10

Exceptional

27 Jun 2026

Domenica

Nice clean room and easy parking

Self

2/10

Poor

13 Jun 2026

David

It’s not often you leave a hotel mid way through the booking but this time I did.

Self

10/10

Exceptional

13 Jun 2026

Yi

Good location, easy parking. 24/7 self checkin check out. Clean and discounted breakfast. Good value for staying

Self

8/10

Excellent

07 Jun 2026

Leanne

Great location, heaps of off street parking, and good size rooms

Partner

6/10

Pleasant

04 Jun 2026

Susan

Room does not have bathroom amenities. Even coffee is dismal. TV is limited. Too far from the public transport.

Partner

8/10

Excellent

11 May 2026

Carolyn

Our room was clean and comfortable and the staff were friendly and helpful. The only problem we had really, was the toilet in our room would not flush. The maintenance person came immediately and fixed it, but the next morning we had the same problem. Obviously a serious plumbing issue. We had to use the toilet in the foyer of the hotel. Apart from that all was okay.

Partner

6/10

Pleasant

03 May 2026

Antony

Friendly staff. Parking was easy.

8/10

Excellent

27 Mar 2026

Nerida

Staff were friendly

Business

6/10

Pleasant

22 Mar 2026

Dani

Breakfast was poor, not enough food due to a tour group, no seating. Not enough staff on to cover everything.

Family_with_children

10/10

Exceptional

27 Feb 2026

Barbara

All was great

10/10

Exceptional

27 Feb 2026

KANA

ブリスベン空港からのアクセスがよく、駐車場は無料、朝食のバラエティーも多く(Fried Riceがあったのは嬉しかった)、クリーンでよかった。
常宿にさせていただきます！

8/10

Excellent

23 Feb 2026

Kay

Helpful staff, clean room

8/10

Excellent

22 Feb 2026

Kate

Friendly staff, grea location

Family

6/10

Pleasant

22 Feb 2026

Brian

Rooms were generally clean and well organised. AC worked well. The doors need a way to prop them open. Not having electrical/USB plugs next to the bed is a real disappointment. I can't charge my phone and lay in bed. The food in the restaurant (including breakfast) was really not very good. We ordered a pizza and wings. The pizza wasn't very tastey and the wings were cold. It took forever to get our order. The tables constantly needed cleaning and there was a piece of broke glass on one. I probably wouldn't recommend.

10/10

Exceptional

20 Feb 2026

Renee

The staff were fantastic and the bed was very comfy

Partner

10/10

Exceptional

18 Feb 2026

Chelsea

Amazing staff and lovely buffet breakfast

Self

6/10

Pleasant

19 Jan 2026

Hanaah

The staff were friendly, check in and out was easy and straight forward. The room smelt a bit musty and the sink in the bathroom had darker dirt around the silver part of the plug area around the rim of it. One of the face towels also smelt a bit musty like it had been sitting there for a while. The bed felt comfortable and the breakfast was good.

Business Family

8/10

Excellent

18 Jan 2026

Susan

My sister and I have stayed here a few times when we meet up in Brisbane - the location next to Garden City shopping centre is so convenient for food and shopping (we both come from smaller towns). The rooms are clean and comfortable, although the bathrooms are a bit small. The free parking is a great bonus. There is a restaurant and bar at the hotel as well, which has reasonably priced food and drinks. Overall we really like it and will return.

Leisure Family

4/10

Poor

08 Jan 2026

Jason

The room had a lingering smell that was very reminiscent of old cigarette smoke, as if it had once been a smoking room and the odour was never fully removed. In the bathroom, there was visible mould in the caulking, which is not something you expect at this price point. The garbage bin was rusted, and the kitchen tap was broken, making it awkward to use.
Cleanliness was another issue. The room door, along with many other doors throughout the hotel, appeared unclean, with greasy handprints on the handles and surfaces. These are small details, but they add up and affect the overall impression.
Nothing here was catastrophic, but the accumulation of maintenance and cleanliness issues made the stay feel below standard for a Mercure hotel. With proper upkeep and attention to detail, this could be a much better experience, but at present it feels like the property hasn’t kept up with its past standard.

Business_and_leisure Partner

10/10

Exceptional

06 Jan 2026

Natalie

The staff were friendly, check in and out easy, conveniently located and like the room service dining.

10/10

Exceptional

03 Jan 2026

Neil

Yes

Leisure

10/10

Exceptional

30 Dec 2025

Sagargiri

Outstanding, no complaints!

Leisure Partner

8/10

Excellent

22 Dec 2025

Norman

all good

Leisure Family

6/10

Pleasant

16 Dec 2025

Natasha

Bathroom was tiny and hard to move freely. Staff were nice and quick service. Air con was good.

Leisure Partner

8/10

Excellent

15 Dec 2025

UAI

Room was great. Bed felt so comfortable. Staff were very friendly. Parking was easy to find; no need to look for one; plenty parking spaces.

Friends_and_family Family

10/10

Exceptional

06 Dec 2025

Irene

Incredibly helpful reception staff. Thank you.
An added surprise was the new comfortable couch that arrived in our room during our stay! Fabulous. We also really liked having a couple of different pillows to choose from. Another bonus. Thank you.

Partner

10/10

Exceptional

03 Dec 2025

Irene

Receptionist was extremely helpful. We very much appreciated the time taken to assist us with our request. A very big thank you.

Partner

2/10

Poor

02 Dec 2025

Peter

Speechless

10/10

Exceptional

23 Nov 2025

Kelly

Clean. Comfortable bed!!

6/10

Pleasant

08 Nov 2025

Bryan

it was close to work

Business Self

10/10

Exceptional

21 Oct 2025

Andrew

Loose toilet seat clesners should be reporting to maintenance. The common areas walking to your room on the floor smelt funky but not the rooms themselves. Didn't like not being greeting and just pointed to the self checkin machine.

Leisure Partner

8/10

Excellent

03 Oct 2025

William

Close to where I was working

8/10

Excellent

30 Sep 2025

Julie

I think the bathrooms could with a thorough scrub , and maintenance as around the hand railing near toilet the cover over the screws was sliding around, shower curtain replaced, mould in the grouting, other than that it was comfortable and mainly clean

Leisure Family

4/10

Poor

16 Sep 2025

Morgan

The property is in a good location for public transport and close to westfield.
The room was very clean but we were disapointed no micowave or toaster provided in room. Every other mecure we stayed in have these.we were booked for a longer stay due to a sporting event. I think this is something the motel need to invest in or should charge less

Business_and_leisure Family

8/10

Excellent

04 Sep 2025

Greg

The reception staff were courteous and efficient. I booked a basic room for one night, and for the cost, it suited my purpose.

Leisure Self

10/10

Exceptional

27 Aug 2025

Louise

Clean, quiet and safe.
Temp controlled, and quite a tidy buffet breakfast.
All you need. :-)

Leisure Friends

10/10

Exceptional

24 Aug 2025

Kevin

The staff were friendly and helpful.

Leisure Self

8/10

Excellent

18 Aug 2025

Wai Kong

The location is very good. Close to Westfield Garden City Shopping Centre where we can spend a whole day there, shopping and dining.

Business_and_leisure Family

8/10

Excellent

15 Aug 2025

stephen Gay

Breakfast was pretty average for the price. Could not get fried or poached eggs only scrambled and I have my thoughts it was made from powered eggs. Bed was comfortable and we slept well. House cleaning was hit and miss, we were there for five days and every day house keeping forgot to leave either coffee, milk, toilet paper or fresh towels. But all staff we had encountered were very helpful and friendly. But after having my rant I would stay again.

Business_and_leisure Partner

6/10

Pleasant

12 Aug 2025

Verified traveler

Incrwased prices no longer value

Upped prices significantly, but little improvement to the rooms. Bathrooms are still very run down and the shower was only lukewarm. Room was good to stay in and lobby seemws to have been freshened up.

Would have been a 4 star based on cost couple of months ago but new cost is not great value for money

Business

8/10

Excellent

07 Aug 2025

Emily

Position

Great position
Close to netball and shops!

Friends_and_family Family

6/10

Pleasant

23 Jul 2025

Sharon

I've stayed at this hotel many times over the last 5 years and it is disappointing to see the declined over that period. The standard of cleanliness in the rooms has decreased, it appeared that the carpet had not been vaccumed. The bathrooms are dated, so not sure if some of the stains can be removed anymore! I wouldn't recommend the buffet breakfast either, waited 45 minutes for the eggs to be replenished, despite reception asking the kitchen staff on my behalf. Then there were no folks or spoons (only knives) available and when I asked the kitchen staff, I was told they were in the dishwasher and I would have to wait (cold eggs now & 30 mins later than I wanted to depart). I stay here due to it's proximity to where my car is serviced, Westfields shopping and walkable dinning options. I'll be looking elsewhere next time!

Leisure Friends

8/10

Excellent

20 Jul 2025

Marie

Motel was close to shopping centre.
Room was quiet and spacious.
Staff friendly and helpful

Self

8/10

Excellent

18 Jul 2025

Don

Great location. Walk to garden city.
Easy parking. Large clean rooms and comfy bed.

Leisure Partner

2/10

Poor

11 Jul 2025

Eileen

It was really terrible.

6/10

Pleasant

25 Jun 2025

Verified traveler

We were allocated a room for the disabled without being consulted.Nothing wrong with that except the hot water was luke warm.
When we asked for a copy of the menu we were directed to Qcode .For our age this was not acceptable showing us the menu at the reception desk was not the answer.We are not entirely technological challenged but we found this rather difficult.When we did eventually get to the services section no menu came to light.We gave up and dined elsewhere

Partner

8/10

Excellent

15 Jun 2025

Glendon

Great staff. Clean. Convenient. Next to Westfield.

Leisure Family

4/10

Poor

12 Jun 2025

Sheree

I booked a Queen room on the website but was given a room for people with disabilities, the room had a very musty smell and the room was quite dusty and the bathroom floor was dirty. I tried to swap rooms but the hotel was fully booked so was unable. My room (120) was near the elevator and every time the elevator door opened or closed it made a loud squeaking sound - I could not sleep well because of this. Unfortunately my stay at the Mercure was not a pleasant one.

8/10

Excellent

30 May 2025

Anne-Marie

Close to Garden city shops, ample parking.

Partner

10/10

Exceptional

29 May 2025

Matt

Excellent staff

Business_and_leisure Friends

4/10

Poor

29 May 2025

Deon

on arrival I ordered room service at 710pm it arrived at 930pm after I had to chase it up at reception. the showers were dirty mold between the tiles and the soap jars fell off the wall during the night. the rooms were just made up but dirty dishes and old coffee/tea cups were just left like that. overall very poor!

Business

6/10

Pleasant

19 May 2025

Trevor

Hopeless check-in if you are not computer savvy. Order for dining the same no help from staff. Some of the meal came and about 3/4 hr later asked about the rest and the received it a takeaway container. There were dirty serviettes left on our table. Very disappointed with staff

Leisure Partner

10/10

Exceptional

18 May 2025

Sonia

Nice stay

Nice comfortable beds and pillows. Very clean.

Friends_and_family Family

4/10

Poor

16 May 2025

Ilana

Disappointing

It was disappointing that the towels were all dirty on arrival and all of the soap, shampoo and conditioner pumps were empty. It's hard when you go away so seldomly. 😪 The staff were lovely but the cleaning staff kept hanging on the door trying to get us to church out early and we just wanted to enjoy the short time we had left

Partner

8/10

Excellent

08 May 2025

Kai

good package bundle - hotel and car hire

Business Family

10/10

Exceptional

08 May 2025

STEPHEN

Convenient location

Leisure Family

8/10

Excellent

24 Apr 2025

Ramazan

Good

2/10

Poor

22 Apr 2025

Nathan and Kylie

Husband & daughter stayed 2 nights. in the neighbouring room a lady was loud

8/10

Excellent

21 Apr 2025

Veronica

Handy to shops

Handy to large Westfield shopping mall

Friends_and_family Family

10/10

Exceptional

19 Apr 2025

Shraddha

It was much better than I expected for the price. Neat and clean and great value for price.

Leisure Family

6/10

Pleasant

18 Apr 2025

Wahed

Door has some issue when locking, telephone wasn’t working and water was coming off shower which made the bathroom wet most of the times

Housekeeping was in 3 days, one day they entered our room without letting us know though we had quite valuables left in the room

Leisure Family

8/10

Excellent

16 Apr 2025

Kate

Great location and easy to park.
Rooms are small but fine for a night. Bathrooms need updating but otherwise a great stay.

Leisure Friends

6/10

Pleasant

13 Apr 2025

Rhiannon

I booked a room for 3 ppl and I wasn’t given bedding for child, cutlery or crockery in my kitchenette. No microwave was provided until last night when I asked. I was given two towels also u til I took my own off trolley in hallway.

There was no information booklet in room which would be useful for visitors to the area from another state.

Easier to get to places from where u are located. Gardener was amazing and kept everything clean outside. Bed was comfy and shower had hot water.

Friends_and_family Family

10/10

Exceptional

24 Mar 2025

Tevita

Great place to stay and great staff too. Close to Westfield and other eateries.

Leisure Family_with_children

10/10

Exceptional

18 Mar 2025

Guy

Worked very well for walking to a bus at the Garden City Shopping centre for transport to and from A Day on the Green Concert at Sirromet Winery, Mt Cotton. Breakfast was great and the bed was very comfy.

Leisure Partner

8/10

Excellent

14 Mar 2025

NAITIK

Bathroom was bit old

Business Self

2/10

Poor

11 Mar 2025

Bradley

Expedia posted photos of a swimming pool. So i booked. There is no swimming pool. No gym. No BBQ AREA. No facilities at all

8/10

Excellent

31 Dec 2024

Nayomi

Average stay

Leisure Family

6/10

Pleasant

27 Dec 2024

Adriana

The location was great walking distance to the shopping centre and very accessible to the high way. However i didn't feel the customer service was any good during the check in and out process.

Leisure Family_with_children

10/10

Exceptional

15 Dec 2024

Heidi

I like that the parking is complimentary.

Leisure Partner

10/10

Exceptional

09 Dec 2024

Dennis

Good staff, good location, close to shopping centre and close to my relatives living in Bne.

Leisure Partner

8/10

Excellent

25 Nov 2024

mathew

It is Mercure Hotel so it is better than most hotel. The Restaurant I would give a miss for dinner. They are only heating up frozen food and my pizza for was not heated up all over..

Business Self

4/10

Poor

24 Nov 2024

Jason

Location is ok staff did not care room service took two and half hours then i had to chase it up tried to talk to counter staff on check out and he just stated oh thats terrible and turned away complentry milk in fridge was 3 months out of date

Leisure Family

10/10

Exceptional

23 Nov 2024

Sky-Lily

Location is very convenient! Just 3 minute walk to Garden City shopping centre

6/10

Pleasant

21 Nov 2024

Saravanan

Located near a huge shopping mall with plenty of food options. Hotel breakfast was simple and boring.

Business Self

10/10

Exceptional

19 Nov 2024

Ricka

Our room was good, cozy and comfy bed, but the sheet from inside was a bit stained.

Leisure Family

8/10

Excellent

18 Nov 2024

JIA

Good

Leisure

10/10

Exceptional

16 Nov 2024

James

Handy location for where we needed to go

8/10

Excellent

13 Nov 2024

Michael

Was a bit expensive.

Leisure Partner

10/10

Exceptional

11 Nov 2024

Marlene

The property was clean and welcoming. Would love to stay again.

Business Self

10/10

Exceptional

09 Nov 2024

Verified traveler

Ten stars, was a perfect location and experience for a week long working trip. Close to everything and as I was doing gig work, I was able to jump on the highway and go in any direction with ease.

Business

8/10

Excellent

02 Nov 2024

Yvonne

It was value for money

Leisure Partner

8/10

Excellent

21 Oct 2024

Ivan

Hi Team
The check in was easy and seamless, the breakfast each morning was tasty and accessable. The only issue I have but at 67 years of age is an issue is the poor quality of bed. I would be happy to pay $50 extra per night if the bed was new and confortable.
Thanks for a good but not an excellenmt stau due to the bed.

Business Partner

10/10

Exceptional

21 Oct 2024

Fareed

Overall excellent experience

10/10

Exceptional

17 Oct 2024

Garry

Recomended to anyone visiting Brisbane

10/10

Exceptional

01 Oct 2024

Gary

Great place to stay.

Friends_and_family Family

10/10

Exceptional

02 Sep 2024

Jemima kate

Great

Leisure Family

6/10

Pleasant

25 Aug 2024

Miller

We stayed 2 nights in this hotel. The floor towel was totally wet due to the water leaking from gap when showering. The wet floor towel was not changed, although it was moved aside.

Leisure Family

8/10

Excellent

15 Aug 2024

Jon

Great stay close to shops

Great place to stay for work. Air conditioning a bit difficult to master.

Business

4/10

Poor

11 Aug 2024

Patricia

Mecure have definitely updated the entrance and dining area, as well as room service, however they have limited the room amenity updates that really need looking at.
Microwave, tv and ironing board all need replacing. Cleanliness and daily room clean needs to be better as well.
Location wise - perfect - although walk to Westfield feels a little unsafe un the dark. Some signage wouldn't go astray either.

Business Self

10/10

Exceptional

03 Jul 2024

PATRICIA

The small garden is a delight and the property is well cared for. Staff always very welcoming and helpful.

10/10

Exceptional

06 Jun 2024

Mackenzie

The hotel was amazing. Beautiful facilities and amazing rooms!!

Leisure Partner

6/10

Pleasant

04 May 2024

Edwin

.

10/10

Exceptional

25 Apr 2024

Frances

$1 HOLDING FEE

Excellent arrival service. Check in was the best Ive ever experienced. I would definitely recommend this hotel to everyone. Im definitely coming back to stay again.

Room menu service was fast.

Very nice gentlemen who checked me in.

$1 holding fee is perfect. Not $200 or $500 like the Gold Coast hotels.

Partner

6/10

Pleasant

22 Apr 2024

Terri

We thought that the security was not up to standard. The hallway to the room was littered with a little bits of paper. The carpet to the room was old and dated. It was not a good look on the way to our room. We had to check by putting our details on a computer. We would have preferred to be checked in by a welcoming person. The toilet button got stuck on the toilet. There were no coat hangers in our room. The room was very clean though. The coffee machine was broken in the cafe near the reception. The location was perfect for us so close to Garden City Shopping Centre.

Leisure Friends