Name: DoubleTree by Hilton Poughkeepsie
Address: 40 Civic Center Plaza, Poughkeepsie, 12601, US

10/10

Exceptional

11 Jul 2026

Michelle

The staff were so friendly & helpful! We had a great evening at the restaurant, and the food & cocktails were delicious!

Partner

2/10

Poor

10 Jul 2026

Sally

I was caught in a major storm and unable to physically get to the hotel and they would not refund the charge.

10/10

Exceptional

09 Jul 2026

Jonathan

Good experience

Self

8/10

Excellent

08 Jul 2026

Nicole

Room was clean and comfortable

Friends

10/10

Exceptional

07 Jul 2026

Cheryl

Unfortunately the air conditioning was not working when we arrived. The staff told us before we checked in & we had the option to go elsewhere. We decided to stay because tge location was perfect for us. The parking garage was very clean & felt safe being there. The staff was outstanding, always available when needed. They did ensure that we had a room air conditioner in tge room & also a fan if needed; we had both on the second day.

Friends_and_family Friends

10/10

Exceptional

06 Jul 2026

Mary

Comfortable bed, spacious room, nice walk-in shower, convenient location.. but watch out for cars speeding across drop-off area from the bus station across the street!

Partner

10/10

Exceptional

06 Jul 2026

Mary Ellen

The facility and room were very clean - housekeeping did a wonderful job.
Parking was free and convenient. The staff was very gracious and accommodating.

Family

10/10

Exceptional

06 Jul 2026

Patricia

How clean it was, and of course the cookies ☺️

Partner

6/10

Pleasant

06 Jul 2026

Holly

The hotel and room were clean, but the check-in process was by far. The oddest experience I’ve ever had checking into a hotel.

Family

10/10

Exceptional

05 Jul 2026

Igor

Everything was wonderful

Family

10/10

Exceptional

05 Jul 2026

heather

Henry was calm and kind during the check in process despite the hotel being overbooked. My elderly parents needed a hotel room due to a power outage from severe thunderstorms on the 4th of July. It was 11pm, Henry made it happen!!

Family

10/10

Exceptional

04 Jul 2026

Vladimir

Great staff clean room

Family_with_children

10/10

Exceptional

04 Jul 2026

James

A wonderful place to stay.

8/10

Excellent

01 Jul 2026

Francesca

Staff was wonderful! Room was clean and spacious and parking was included which was really helpful. Only negative was air conditioner wasn’t fully working, even after having maintenance check on it.

Friends

4/10

Poor

29 Jun 2026

Benjamin

AC was poor and wall paper peeling.

One night stay for a wedding - came back late and had difficulty sleeping due to the AC unit not being sufficient to cool on a summer night.

4/10

Poor

29 Jun 2026

kristyn

Before booking check to make sure the AC has been repaired. The AC was out in my room. I notified Anastasia by text and she told me to wait and that it would continue to cool down. It was a hot and stuffy at 79 degrees. The window was wired shut so we were unable to even get fresh air. I was disappointed with the doubletree but the staff did nothing. I love Doubletree usually. Poughkeepsie failed us.

4/10

Poor

28 Jun 2026

allan

Staff was very friendly and great! AC was not working properly. Room was very warm!

Partner

2/10

Poor

28 Jun 2026

Lori

No air conditioning in our room. We called the front desk more than once about it as I get sick in the heat. Our room was like a sauna. An engineer was supposed to come & look at it. No one came. They didn't offer us another room. Instead they told us to try & open a window.

Partner

4/10

Poor

28 Jun 2026

Vandana

Careless maintenance….

Partner

10/10

Exceptional

28 Jun 2026

Kathleen

Great place

Partner

2/10

Poor

25 Jun 2026

Christopher

I roasted I was told the AC system was getting worked on and would be back shortly I spent the entire night roasting the temp didn’t go below 84 the entire time there.

Partner

10/10

Exceptional

25 Jun 2026

Gabrielle

Clean room, beautiful staff, breakfast - no ac only downfall they promised discount I have not received yet.

Partner

8/10

Excellent

25 Jun 2026

Gabrielle

Excellent, except during visit place was a hot box due to ac malfunction throughout the building.

Partner

2/10

Poor

22 Jun 2026

Eugene

I arrived and was informed that there was no air conditioning or hot water at the hotel. They said they had reached out to other hotels to accommodate their guests. They moved me to a new hotel where I had to book a new room and pay for it out of pocket. They said I would be refunded but then refused when I asked. Do mot book this hotel.

Self

2/10

Poor

21 Jun 2026

Randall

We stayed 1 night at this property. We were in town for a family funeral for 1 night. We arrived at 4pm and the hotel had no A/C. The staff said it would be cool in a few hours. We went to dinner and stayed out until 11. It was 88 degrees in our room when we came back. I checked with the staff downstairs who now said they had no idea when it would be back on. The halls and lobby were cool. Just not the rooms. No air all night or morning.
We went to breakfast thinking maybe there would be at least some free food for the troubles. 1 of us ate the 20.00 breakfast the other didn't. Nothing at all in the way of compensation was ever mentioned.

Family

2/10

Poor

20 Jun 2026

Bob

No hot water and no AC. We could not stay there. They failed when trying to book another place, then when they booked a third place finally, we were charged much more than the original. The rooms should have been comped.

Friends_and_family Friends

2/10

Poor

20 Jun 2026

Mike

Checked in at 3 pm, the room was 85 degrees! Turned the ac on in both rooms, which seemed to barely work, and left for the day for the Yankees game with my girlfriend and 3 kids. Got back to the room around midnight, only to find out the ac was out in all of the rooms, 85 degrees. The staff offered ti refund me at midnight, but where am I going at that hour with my family??? 2 of the outlets didn’t work, and one of the tvs didn’t work, only to not shower in the morning because the bathtub had a half dozen bugs crawling around in. You can’t make this up….paid the extra for the breakfast, only to go to breakfast and be charged $75!!!! Never again!!!!

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Lin

Clean rooms. Staff are friendly. Convenient location.

Family

2/10

Poor

11 Jun 2026

John

AC and phone did not work

Partner

4/10

Poor

11 Jun 2026

Jennifer

I stayed there on a Saturday night, after a wedding. Rooms had no AC, was told I would be refunded 50% of my stay and I was never refunded, have been going back and forth for a week. When I asked for a fan, they gave me a desk top fan that barely did anything. If I had time before the wedding to book elsewhere, I would have. My room was 96 degrees.

Self

4/10

Poor

07 Jun 2026

Sharon

The location, faculty and staff were great. However, no AC meant I didn’t sleep for three nights and, being 77, I am grateful I didn’t get in a car accident.

Self

2/10

Poor

06 Jun 2026

Ruhit

Having broken AC and not offering a major discount is disgusting. Shame on management - they got guests into a bad position and frankly exploited them

Family_with_children

4/10

Poor

04 Jun 2026

Paul

My family and I went on a trip to the Poughkeepsie area due to my son being recruited for football. We arrived at the hotel. The staff was OK. We got up to the room. The room was extremely hot. We made several attempts to call to ask them what was going on they said their air-conditioning was down however it was being fixed now. Mine knew it is easy degrees outside and to me that was an unacceptable response. We waited several more hours. Nothing happened. Had a hard time sleeping went downstairs spoke to the ninth desk clerk. He told me to take the panel off and to turn a button which I was not going to do. This trip was very stressful, and I would never revisit this hotel again in life.

10/10

Exceptional

04 Jun 2026

David

Very clean and good working environment

Family_with_children

4/10

Poor

03 Jun 2026

Gildardo E.

The hotel has major A/C issues. We had to change rooms 3 times until we were offered one that was cooler than the other two. We read reviews later that the A/C is centrally controlled and was not working at all. They claimed they were trying to fix it, but it seems like a regular excuse. The room was 80 degrees and cooled to 78 in the morning. TVs do not work consistently, and one of the rooms' showers had issues and no soap.

Family_with_children

4/10

Poor

02 Jun 2026

Christopher

From the very beginning, I was treated poorly by the front desk staff. I was told multiple times that I could not use my Hilton Honors benefits because I booked my stay through Hotels.com. In other words, bottled water, internet, and free breakfast didn’t apply since I didn’t book directly with Hilton.

The staff continued to remind me that because of the rate I paid, I was essentially out of luck. The irony is that if I had stayed an extra night, my rate through Hilton would have been $150 less than what I paid through Hotels.com. If the hotel has an issue with third‑party bookings, then Hilton should not participate in those platforms.

The hotel itself was nice and clean. However, from a customer‑service standpoint, I would not recommend staying here.

10/10

Exceptional

01 Jun 2026

Theresa

Great location! Awesome staff!

Partner

10/10

Exceptional

01 Jun 2026

Frank

Love

10/10

Exceptional

01 Jun 2026

Frank

Love

10/10

Exceptional

31 May 2026

cheryl

Hotel and staff was wonderful. Anything that we needed they helped with kindness, grace, and efficiency. Their hospitality was very much appreciated for our daughter's graduation weekend!

Friends_and_family Family

8/10

Excellent

29 May 2026

Keith

Staff was terrific! A/C did not work, so they comped us breakfast.

Friends_and_family Friends

10/10

Exceptional

28 May 2026

Jobim

Only issues were they are clearly understaffed and the AC went down during my stay. Otherwise, clean,spacious rooms, comfortable beds. Good stay.

Self

2/10

Poor

27 May 2026

Paul

Our stay was terrible. The Air Conditioning was out of service as a result our room was very hot. Could not sleep at all. The staff kept saying that someone was going to fix it. Unfortunately it was never fixed.

8/10

Excellent

26 May 2026

Lynn Marie

I

Family

10/10

Exceptional

26 May 2026

Richard

Very clean rooms. Spacious and close to the train station and mid Hudson civic center. Plenty of restaurants nearby and bars.

10/10

Exceptional

26 May 2026

Assata

Check in was great. Brittany was our front desk concierge and she was great. Offered us some chocolate Walnut cookies. Maintenance was great too. Room was clean and nice. Bed was comfortable. We had one minor issue with toilet but was moved to another room quickly. Everyone was great and helpful. I will definitely be back at this hotel with my family for sure. I also recommend to others. Great location , parking is included can’t beat that. We didn’t get to experience all the amenities since we only stayed one night but definitely will on our next visit.

Partner

10/10

Exceptional

25 May 2026

Chunyu

Great location. Very nice staff. Very clean room

Self

10/10

Exceptional

25 May 2026

Santiago

The staff was super helpful and no issues with me and my bicycle.

Partner

10/10

Exceptional

25 May 2026

madeline

Lovely place to stay. Parking is included.

Partner

8/10

Excellent

25 May 2026

Anne

The only lowlight of the stay was the morning breakfast buffet. The quality of the food was not bad but low for the level I expected given everything else we experienced

Friends_and_family Family

10/10

Exceptional

24 May 2026

Christine

Great Stay

Friends

10/10

Exceptional

23 May 2026

ramon

Great service and the facility was 100% great

Partner

6/10

Pleasant

22 May 2026

Lijun

breakfast is not good.
not enough to choice to eat. The coffee is very light.

Self

6/10

Pleasant

21 May 2026

Tracey

Close to so many things. It was unfortunate that the Central AC wasn’t working as it was a really hot day and we were on the top floor. 81 in the room was too much, but the staff were great and moved us to the 5th floor for the second night - still no AC but much more comfortable at 71.

Partner

2/10

Poor

21 May 2026

Hongyan

We were told breakfast was included. We reconfigured the free breakfast with front desk twice. But the hotel charged us $181 for breakfast of two. Is this how them trick customers? Very bad, can’t trust them.

Family

10/10

Exceptional

17 May 2026

Sharon

The food and the service was a 20 out 10 highly recommend. We had a graduation dinner there and every food item was fresh, delicious and fingerlicking good.

Friends

10/10

Exceptional

03 May 2026

Kathy

Great place! Clean, friendly, helpful.

10/10

Exceptional

03 May 2026

Jamison

Such a beautiful stay!
Clean and very hospitable.
The staff was well extremely friendly, courteous and went above and beyond their duties.
We will definitely be back.

Family

10/10

Exceptional

02 May 2026

Mary Ann

The room was spacious and clean. There is a restaurant there but no complimentary breakfast. However, coffee was available downstairs in the morning. There is a transit hub right across the street. One of the buses goes to the Roosevelt Presidential Library if you don't want to drive or came by train.

Self

10/10

Exceptional

29 Apr 2026

Gwendolyn

Very nice and well kept. It looked new

Friends_and_family Family

8/10

Excellent

28 Apr 2026

William

Zz

Friends

10/10

Exceptional

27 Apr 2026

Sandra

My room was clean, beautiful and the bed was comfortable. I enjoyed the warm cookies

Self

8/10

Excellent

26 Apr 2026

abraham

Great hotel in Poughkeepsie, clean, good location and great service.

Family

6/10

Pleasant

25 Apr 2026

TRICIA

The property was clean and the staff courteous, but our room was definitely in need of refurbishment. The bathroom and bathtub were in need of serious repair. The bedroom showed signs of previous damage and inexpert repairs.

Friends

8/10

Excellent

22 Apr 2026

Cornelius

We were in the area for a graduation. The location was convenient. The staff was kind and receptive. It met our needs.

8/10

Excellent

20 Apr 2026

Christina

Great location for us. Wish there was more nearby as food choices, but the downstairs eatery was wonderful. Only downfall was the hotel was so full that the elevators were struggling. Still great stay!

Family_with_children

8/10

Excellent

20 Apr 2026

Victor

Nice, clean big room.

Family_with_children

4/10

Poor

16 Apr 2026

Debora

The main criteria for me in a well rated hotel is a clean space that allows a comfortable night’s sleep. While this hotel was clean, their central air was not working during my two night stay and they had no fans available. The temp in my room did not get below 75 and for a woman in my season of life, it was unbearable. When I inquired at the front desk about a fan, the clerk told me he had it worse because he was standing under hot lights all day. Also. It really makes me mad when housekeeping loudly raps on the door more than two hours before checkout time despite the do not disturb sign hanging on the door.

10/10

Exceptional

15 Apr 2026

Isabella

Clean room

Family

8/10

Excellent

14 Apr 2026

Marianne

Perfect for our trip

Friends_and_family Family

6/10

Pleasant

13 Apr 2026

Jessica

While the staff were wonderful and the hotel itself was lovely, we will never be back between seasons. The room was between 75-81 degrees the entire time because they had not switched their system over to AC yet. Their recommendation was to open the window. This presented us with loud Street noise until the early hours of the morning, the sunrise, which made the room at least 5° hotter, and the inability to close the curtains in the room. They also offered a fan but then we were notified that there were no more fans and no plans to get more. If it wasn't for this and the bloodstained pillow (was definitely not our blood), it would have been 5 stars.

Partner

6/10

Pleasant

13 Apr 2026

Reginald

There was no breakfast menu. There was a morning breakfast buffet. The breakfast was the same everyday and it cost $19.00. The food was lukewarm and the potatoes were hard and cold.
I had problems with the heating system in my room. After numerous visits by the hotel engineer, the engineer would correct the
problem, but the next day the problem reoccurred.

10/10

Exceptional

12 Apr 2026

Deanna

We enjoyed our short stay. Rooms were bice, clean, parking is free and staff is excellent!

Family

6/10

Pleasant

12 Apr 2026

Verified traveler

We received a wake up call at 5 A.M.
both days. Extremely annoying.

Partner

8/10

Excellent

08 Apr 2026

Carla

The location and staff and room were amazing. The only concern I had was the $150 per night deposit. While I know it is standard, it's a lot for someone to have held while on vacation. This was the highest total I have had to pay, and I have stayed at the midtown hilton in NYC. I just wish there was a smaller fee.

Family

10/10

Exceptional

05 Apr 2026

Louis

.

Friends_and_family Friends

2/10

Poor

03 Apr 2026

Dustin

When I returned to my room, it was 80 degrees even though the thermostat was set to 68. I went to the front desk and they sent maintenance. Maintenance told me there wasn't anything they could do because the air conditioning isn't working. He even showed me another room to show that it would be just as hot. Nobody should have to be stuck in a room this hot, especially when they're paying for the room and a ridiculous $600 dollar deposit on top of it. It's not even that the a/c doesn't work; they just don't have it on and refuse to turn it on. The staff didn’t offer any remedy, or do anything to help. They just simply handled it with a “There’s nothing we can do.” I stay here whenever I visit my brother, but from now on, I’ll be staying somewhere else.

Self

10/10

Exceptional

31 Mar 2026

Joe

The staff was helpful and friendly

Self

6/10

Pleasant

29 Mar 2026

Monica

First there were no cookies offered at check-in. We had to go down later to ask. This is their schtick, you’d think they be on top of it. Not a huge deal but again- it’s their thing… the cookies… Second-Located next to a convention center so we’re told if you leave the garage there might not be parking later! This is why we stayed here so there was parking available. Figure something out! Have specific parking for your guests! Should be priority. Third- the room had visible crumbs on the floor, the toilet handle had to be held in order to flush entirely and this was not a quick process. The shower did not get hot until the shower ended- 10 minutes. The room temperature was 75 upon arrival, The air was adjusted- maintenance was called later in the evening, the solution- opened a window. The temperature was 76 when we left the next day with the window open! Checkout is at 11. At 930 housekeeping is knocking on the door to see if we’ve checked out! This is not a hotel I would stay at again.

10/10

Exceptional

29 Mar 2026

gina

We did not have the breakfast but did try the dinner buffet and was told it was new to them but I definitely would not eat that again! They were very accommodating re heating the meal for us in the microwave but not worth $25 per person. They did remove the charge for us which was very helpful. We tipped the waiter just the same we knew it wasn't his fault he was great! Parking was tough because there was a banquet at the hotel but other than that we would love to come back because of the wonderful staff and our room was fantastic!

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

Hong

Clean room, nice staff: front desk Brittany is very nice. Breakfast staff super nice! The hotel looks like new.

Self

10/10

Exceptional

27 Mar 2026

Perry

Convenient location. Complimentary parking is great too.

Friends_and_family Family

10/10

Exceptional

26 Mar 2026

Bianca

Great room, very clean and confortable

Self

8/10

Excellent

22 Mar 2026

Kimberly

I had to change my rm because the toilet sprayed water on me but they were accommodating. Staff were friendly. Everything was clean and the location was convenient.

10/10

Exceptional

16 Mar 2026

Briti

Very helpful staff and great location, spacious rooms, good views. The parking garage can be a challenge on event days. Breakfast is ok, maybe add more plant based options?

Self

10/10

Exceptional

15 Mar 2026

Yarissel

clean

Family_with_children

8/10

Excellent

15 Mar 2026

Timothy

Convenient location to attend a concert at the Bardavon Theater. Very clean rooms with a small fridge and microwave. The TV was “glitchy” with signal freezing up intermittently. No bathroom extras other than shampoo, conditioner, and shower gel installed in the shower (that included a bathtub). Room clock was still set to standard time. Staff were very pleasant. It was nice to have half and half for coffee rather than the usual powdered coffee creamer. Our biggest disappointment was the lack of available breakfast on Sunday morning. If we had known ahead of time, it might have been a deal breaker. Parking was confusing and there was not enough room to park at the front door to check in. Desk staff (who were pleasant and helpful) directed us to the parking garage for free Hotel parking.

Partner

10/10

Exceptional

14 Mar 2026

Michael

Clean and convenient

10/10

Exceptional

12 Mar 2026

Deana

The rooms were clean, staff was very friendly, I don’

8/10

Excellent

04 Mar 2026

James

Easy walk to nearby restaurants.

Friends_and_family Family

8/10

Excellent

02 Mar 2026

David

In general the stay was fine. The only downside was that the onsite restaurant was not open. On line they said they are open for breakfast, lunch and dinner. Maybe it was because it was a Sunday, but they should be more clear about the operating hours.

Self

10/10

Exceptional

27 Feb 2026

Lynnessa

Great

10/10

Exceptional

24 Feb 2026

Geoffrey

Staff, location, cleanliness. Wonderful stay. I will do it again.

Friends_and_family Family

8/10

Excellent

20 Feb 2026

ROBERT

Almost everything was great.
BUT I can't understand why a hotel that is so good in every other aspect won't put in a wake up in call system.

Self

8/10

Excellent

19 Feb 2026

Bridget

Very helpful staff. Clean rooms.

Self

10/10

Exceptional

17 Feb 2026

Katherine

The room was clean and the bed and pillows were very comfy. Enjoyed our stay! The cookies were definitely a bonus

Partner

10/10

Exceptional

09 Feb 2026

Loren

Very, very nice hotel. We were checked in quickly by a wonderful front desk crew, especially Henry. The hotel itself is spotless, parking is free, it's literally steps away from the convention center which was nice considering we were there when it was quite cold. The rooms were perfect and clean. The restautant was decent. Would definitley stay again!

Leisure Friends

10/10

Exceptional

09 Feb 2026

Robert

The room was wonderful, spotless, spacious and well laid out.

Partner

10/10

Exceptional

08 Feb 2026

Lisa

Clean, spacious room

Leisure Family

6/10

Pleasant

01 Feb 2026

Arek

The room was overall nice but the shower took over 15 minutes of running to turn even warm and didn’t get hot. And as well as the heater in the room wouldn’t go on low it was high and hot or nothing so the room got very warm and then cold.

Business