Name: Hotel Bahnhof Ausserberg
Address: Bahnhofstrasse 9, Ausserberg, CH

6/10

Pleasant

21 Jun 2026

Stefan

Staff was amazing. This is a budget hotel, as simple as it comes.The room was just OK, nothing to write about. Like many hotels in Switzerland it has no AC so sleeping was impossible. The room was extremely hot - in June no less. There is no elevator so you must travel light as the floors are pretty high and the stairs rival a full day mountain hike. This hotel is a SELF CHECK-IN hotel which was not mentioned on the third party agency we used to book it with. We were a bit surprised to get here only to be asked about a reservation number which we did not have to complete the check-in... However the staff was more than helpful and solved everything. They do have a restaurant on premises which stays open pretty late. Food is outstanding and, again, the people working here went beyond the call of duty. Breakfast was simple but hit the spot.

Friends_and_family Family

4/10

Poor

14 May 2026

Sara

They say they’re pet friendly but big signs up saying there’s a huge fine if you bring a pet! Very run down. We had a shared balcony so couldn’t have the door open for security and it got very warm. Although the hotel was almost empty the room next to us was booked and the walls are super thin and we were unlucky with noisy room neighbours. No staff on site

Pet

2/10

Poor

02 Jan 2026

Emma

Check in kiosk wouldn’t give us a key. Couldn’t contact staff. Was not a smooth check in at all. Room was nothing like the pictures online. Did not enjoy our stay and left a day early

Leisure Partner

4/10

Poor

11 Sep 2025

Vladimir

The property is outdated and in a very inconvenient location

Leisure Partner

10/10

Exceptional

07 Sep 2025

Gilles

Guiet, freindly and helpful

Leisure Family

6/10

Pleasant

11 Aug 2025

Marc

No elevator to bring the luggages to the 4th floor. No AC just a little fan. We had to sleep with the windows all opened without screen and place the little fan in the window to have some fresh air. Bathroom is also pretty small. We were ok but won’t book there if I return.

Leisure Partner

2/10

Poor

30 Jun 2025

Aaron

DO NOT STAY!!! BED BUGS AND THEY LIEF ABOUT REFUNDING!!!

I was checked into a dirty room that had bed bugs, cigarette ashes, stained sheets, crumbs, and scum all over the sink. We went to check out immediately.

They have no staff and I had to communicate through a camera. He insisted goving me a new room but they have bed bugs in the hotel!!! We didnt want an infestation. He finally agreed that if I contacted Expedia, the mager in the morning would refund me in I dropped my keys off in the checkout box. I dod exactly this!

They lied and they are now refusing my refund. DO NOT RENT FROM THIS FILTHY PLACE!!! THEY WILL GIVE YOU BED BUGS, LIE, AND STEAL YOUR MONEY!!!! When Expedia calls, they pretend to not speak English. They do speak it! They are crooks, theifs, and liars!

I have never left a bad review despit my bad experiences. This place needs to be shut down.

Leisure Partner

10/10

Exceptional

06 May 2025

Donald

EZ check in with no problem. It’s like a ticket kiosk. Very easy.

2/10

Poor

05 Oct 2024

Ronald

This might be ok in the Summer months for hiking. Very inconvenient for travel. Stay in Visp instead.

Leisure Family

8/10

Excellent

08 Aug 2024

Jenny

This property was wonderfully convenient to the bus and train stop…I mean within 2-3 minutes. That was so nice. And it was clean and the door locked and we had the things we needed. Ausserberg was very quiet with nothing going on in the evenings and no restaurants or anything. There was a small grocery spot but it was closed. But, it did have cool old buildings. Wonderful little balcony we could sit out on. The price was right. We enjoyed our stay.

But…there was no one un sight. They cleaned our rooms each day but we never saw anyone and there is no front desk. There looked like there might be a spot to grill or sit out front but there were a few rough loud men (employees?) that sat there every evening and morning and were kinda loud and cigarette smoke wafted up into our room through the windows every. That kinda bothered me. It made me feel like we could not go down there.

Leisure Family

8/10

Excellent

04 Jan 2023

Verified traveler

Beautiful views!

What a beautiful location! We used the trains and buses so the hotel was very convenient. Someone was there to greet us upon arrival but there is a self check-in that is helpful when arriving at various times. Breakfast was available at an extra charge but can be eaten there or taken with you. The shower is in the room so with four people there was a little less privacy and space but beds were comfortable and it is very quiet. This was a great place for us to branch out from this little town daily on adventures.

Friends_and_family Family

2/10

Poor

20 May 2022

Shawn

FALSE ADVERTISING!!

I just don't know where to start with this hotel. My husband and our two 16 year old daughters were taking a quick trip around Switzerland using the rail system. After spending the day in Zermatt, due to train times and our planned actives, we did not have enough time to get back to Zurich that night. We decided to find something not too far from our route and continue on the next day. This hotel advertised that they speak four languages, have 24 hour checking with a clerk and we were able to pay through hotels.com. These are all VERY FALSE!

We got to the hotel around 10pm and could not figure out where to go. Finally found an open door and we see a table in the corner with a paper and room key sitting on it. We realize that it is our information and must be our key with room number just sitting in the hall for anyone to grab. Not really the 24 hour clerk check in we were expecting. But continued to our room for the night. There was NO AC in room so had to leave window open all night. There was no screen and even with the window open it was too hot to sleep.
The next morning, when we are getting ready to walk out, the owner stops us and asks us to pay. He only spoke Dutch and we had a very difficult time communicating. But what we discovered was that he said we had not paid for the room and would not let us leave until we gave him another card. Called Hotels.com and they tired to speak with him and could not. After missing our train we just paid for the

Friends_and_family Family

4/10

Poor

22 Dec 2019

Verified traveler

Good people, unfortunately not worth the money

Staff was very friendly which is why I feel a little bad about the rating however I would not recommend for the price compared to what you get.

The room was freezing, we turned up the radiators all the way but the room remained cold for the entire night. We also booked a room which advertised to slept four (2 single
beds and a bunk bed- ie: 4 beds total). We also requested a baby crib over the phone and were told it wasn’t a problem. We arrived and were given 1 room with three beds and told we couldn’t fit our family in it and was asked to pay for another room as well. I declined because that wasn’t what we were quoted and the room was far bigger than most chain hotels in Europe that our family squeezes into without issues. It was disappointing that we were shorted a bed but I cut our losses because we saved nearly 200 franks by compromising not to argue much about the lack of bed we were promised and not being forced to pay for an additional room we didn’t need.

In the morning we were treated downstairs friendly by the staff - again very nice people and made it feel very family oriented. They had a high chair waiting which was nice. The breakfast options were small compared to what I would of expected for the amount we paid. They offered some nice suggestions on things to do. When I paid for the bill I learned I had to pay another 12-15 franks for the baby crib... first I ever had to do this and we traveled to at least 20 different accommodations in the last year

Friends_and_family Family

10/10

Exceptional

15 Apr 2012

Verified traveler

Hotel Bahnhof Ausserberg

all was perfect; you can't go wrong; it has character; if you expect a sterile Hilton or plush Hyatt, it is not; for outdoor people and for a rustic environment in one of the best hiking areas of the world - it's what you need!

6/10

Pleasant

16 Feb 2026

Thierry

Il serait judicieux de mettre une brosse a wc qui peut aller jusqu'au fond du wc...afin de pouvoir nettoyer les traces de passage après la grosse commission. Remplacer la moquette ne serait pas un luxe, Pour y dormir 1 nuit cela suffit mais je n'y passerais pas plusieurs jours, confort minimum.

Leisure Partner

4/10

Poor

21 Sep 2025

Roland

Keine Infos vor Ort

4/10

Poor

10 Aug 2025

Judith

Der Preis ist zu hoch für das Zimmer. Zimmer und Bad hatte spuren von Vorgängern. Haare, Abfall, Staub etc. Sehr hellhörig. Das man Parkplatz separat noch reservieren und zahlen sollte, wurde spät mitgeteilt per Mail. Beschrieb auf der Buchungsplattform und der vom Hotel stimmten teilweise nicht überein. War daher verwirrend

Leisure Friends

10/10

Exceptional

01 Mar 2025

Chantal

Bel hébergement avec vue a couper le souffle. Pas d'ascenseur( 4 étages) et le train passe devant mais on ne l'entend pratiquement pas. Route pas facile pour s'y rendre. On y a fait un excellent séjour !!!

Leisure Partner

4/10

Poor

28 Nov 2023

Vaclav

Die Unterkunft ist für ein Übernachten in Ordnung. Die Temperatur im Zimmer war nicht genügend (Reisezeit: 25.11.). Die Umgebung der Anlage wirk ziemlich triste. Das Brot zum Frühstück war sicher von Vorgestern. Der Kaffeeautomat liefert höchstens lauwarmes Wasser für einenTee.

Partner

8/10

Excellent

03 Sep 2023

Mirjam

Boden war nicht sauber. Hotel sehr geringhörig

Leisure Friends