Name: The Tess, Autograph Collection
Address: 415 East Paces Ferry Rd Ne, Atlanta, 30305, US

8/10

Excellent

04 Aug 2026

Matthew

Great hotel !

10/10

Exceptional

02 Aug 2026

ALANA

The property is beautiful. The bar on the main level is top tier! The rooftop is unbelievable.

Negative...the valet team lack customer service skills. I was checking out to head to the airport this Sunday 8/2/26. There was a young lady sitting down all on her phone and NEVER acknowledge me. I stood there for 5 mins. Another lady walked up and looked at me, as she stared at the young lady on the phone. The customer said, excuse me, can you help me. She got up and started working. There is a young man ALWAYS dress really nice in regular clothes working in valet. When he's there, cars are moving. He must be the manager. A young very petite lady helped me this morning despite the other women ignoring my presence. She put my luggage in the trunk of my car. I asked for change for a 20 or if she had a 10 dollar bill? She only had 9 dollars. I gave her the 20 dollars. I said, what the heck! I just happy to get my car so i can get to the airport.

10/10

Exceptional

31 Jul 2026

Amaris

Very nice room, clean, nice staff

10/10

Exceptional

31 Jul 2026

Jeneece

Amazing stay the room was gorgeous and clean and the food at the onsite restaurant was really good.

Partner

10/10

Exceptional

31 Jul 2026

Dylan

Amazing hotel

10/10

Exceptional

26 Jul 2026

Khadine

Always a great stay. Room service was wonderful.

10/10

Exceptional

19 Jul 2026

Mildred

Everything was amazing, I loved the view and outstanding service 👏

Partner

10/10

Exceptional

17 Jul 2026

Paula

Beautiful facility, wonderful Customer Service and fantastic food! Shout out to Mya F&B Manager who made our stay perfect! We will definitely be back.

Friends_and_family Friends

4/10

Poor

03 Jul 2026

john

This is a 3.5 star hotel. Not. Any services and understaffed. The restaurant was an afterthought by management - zero ambiance and food not great. It was better when it was a Hyatt.

10/10

Exceptional

28 Jun 2026

Khadine

Lovely stay. Cosy hotel room. The restaurant staff was welcoming and food was delicious.
Great stay.

Family

10/10

Exceptional

21 Jun 2026

Christy

Wonderful, clean, great staff.

10/10

Exceptional

17 Jun 2026

Christopher J

Above and beyond only thing I don't
Like is pay to park at the place you've already paid to stay! Other than that 10 out of 10

Partner

10/10

Exceptional

14 Jun 2026

Constantinos

Great staff. Well appointed, clean and stylish rooms. Walking distance to restaurants and stores.

Partner

10/10

Exceptional

06 Jun 2026

Kelly

Really nice place to stay with lots of amenities. Will book again!

Self

10/10

Exceptional

05 Jun 2026

Timothy

Very nice and beautiful hotel.

Friends_and_family Family

2/10

Poor

02 Jun 2026

Adaobi

FRAUDULENT charges and Terrible staff. Paid for a suite and they tried to pass off a room that's not the configuration I paid for. Moved me around twice before finally admitting they didn't have what I paid for. I left in annoyance, after they hung up on me.

Also, I gave them my card for incidentals and they have billed me 3 more times including this morning even though I left yesterday. Disrespectful and rude. I've already disputed all the charges.

10/10

Exceptional

31 May 2026

Jenna

Very clean, nice location, great room.

10/10

Exceptional

25 May 2026

Ashley

Everything was clear close to everything staff was very helpful

Partner

10/10

Exceptional

25 May 2026

Tyvika

This is an amazing hotel with great staff.

Self

10/10

Exceptional

23 May 2026

Daniel

Very friendly staff and absolutely nothing to complain about.

Family_with_children

10/10

Exceptional

19 May 2026

Matthew

Great

10/10

Exceptional

18 May 2026

Natasha

We are already working on booking our next stay. I believe that says it all! Thanks to everyone, from the front desk staff to the restaurant staff on the 10th floor. We look forward to seeing all of you again soon!

Partner

4/10

Poor

08 May 2026

JOSHUA

Staff getting worse and worse each visit

10/10

Exceptional

04 May 2026

Marvin

Excellent hotel.

Self

10/10

Exceptional

29 Apr 2026

sara

Nice modern hotel

Partner

10/10

Exceptional

18 Apr 2026

Claude

Cute, class and comfortable!! CCC💗

Partner

10/10

Exceptional

09 Apr 2026

Darren

Really Good gym

Family_with_children

10/10

Exceptional

24 Mar 2026

Jessica

The daily morning wellness is a good idea, but when I went no one was there so I didn’t get to do one. The staff is always friendly and helpful.

Self

10/10

Exceptional

23 Mar 2026

Maxime

Great hotel

Business Self

10/10

Exceptional

22 Mar 2026

oluabo

beautiful

Partner

4/10

Poor

16 Mar 2026

Dante

When we first arrived we were giving a room card to another persons room.

Partner

10/10

Exceptional

14 Mar 2026

Matthew

Yes

10/10

Exceptional

13 Mar 2026

Matthew

Love it

Partner

10/10

Exceptional

12 Mar 2026

roksana

very nice place with friendly staff!!

Self

8/10

Excellent

08 Mar 2026

Leynel

The room was great, bed is extremely comfortable.

Friends

10/10

Exceptional

03 Mar 2026

Nathan

The Tess was the perfect stay for our trip. The Hotel embodied everything that is needed in a good stay. Friendly and accommodating staff, newly renovated property, clean and modern. The hotel rooms are swanky and make you feel like you're stepping back in time when you stay. The beds were extremely comfortable and the toiletries by aveda were an excellent touch. Was able to get a late check out the day of for only 20.00 per extra hour which was worth every penny. Only knock is the Valet charge of 59 per night. They have a self park option for 25.00.

Partner

8/10

Excellent

03 Mar 2026

Thomas

Valet great and vastly improved! Room good, no robes though, and snacks not replenished after afternoon cleaning. Why have tea bags when not able to do Hot water in room? Front desk good, doorman nice. Problem still with LOUD music from 10th floor permeating down to 6th floor late evening when tryin to sleep. Restaurant better and Chris did a great job at breakfast.

10/10

Exceptional

01 Mar 2026

Rick

Excellent hotel! Very impressed with everything about it. Bed was comfortable, bathroom was perfect. Definitely above expectations. We didn’t even discover the refrigerated beverages until just before we checked out.

Friends

10/10

Exceptional

25 Feb 2026

Darren A

Room was spotless view was excellent.Staff was exceptional.

10/10

Exceptional

22 Feb 2026

Manisha

all of the above

10/10

Exceptional

22 Feb 2026

James

My stay at The Tess, Autograph Collection was exceptional from start to finish. Rebecca at check-in provided top-tier customer service — she was professional, welcoming, and truly made the experience memorable. The rooms were clean and beautifully maintained, the view was stunning, and dinner was absolutely great.

I would definitely recommend this hotel. When calling to book, be sure to ask for Rebecca — you won’t be disappointed!

2/10

Poor

16 Feb 2026

Carlos

Accounting and Billing is completely wrong and needs to be corrected. The property and amenities are good.

4/10

Poor

16 Feb 2026

Antoine

We pull in to valet, & the valet line is blocked by a car with no occupant and a large van. After waiting in the car for 10 minutes, I finally got out of my car to walk out and ask what was going on. After that, the line finally moves.

When I drive up to the area where the valet stand was, there are 3 guys standing behind the stand just staring at me.

I proceed to get out of my car and walk up to the stand to understand the process. After they looked confused, one valet attendant finally came up to me and explains the basic process. It was the strangest valet experience I've encountered.

No one helps us with our bags. As we're struggling to walk through the door with our bags, not one of the 3 people standing there opens the door. Finally, someone walks up and holds the door behind me as I struggle carry our luggage through the two double doors.

As we get to the lobby to check in, the desk agent asks how they can help. I tell them I would like to check in and he has a bewildered look on his face as if I said something confusing. I ask is ok that I check in and he says yeah..sure... we're just really busy. I reply \"well having a fully occupied hotel is a good thing, right?\"

He then tells me that as a Bonvoy member I have credits for room service, in-room snacks, and in-room bar. We get to our room and there are no snacks, one bottle of water, andnothing in the fridge. The automated concierge was worthless & frustrating. The good things were the beautiful property & room.

Leisure Partner

8/10

Excellent

15 Feb 2026

Brandy

Clean rooms and facility. My only complaint was the water didn’t get as hot as I’d liked it to and valet parking was horrible.

4/10

Poor

25 Jan 2026

Andrei

Very nice hotel but at appalling restaurant management. Some staff needs training. Will not return but had potential.

Business Family

6/10

Pleasant

23 Jan 2026

Raiheem

It was good

2/10

Poor

11 Jan 2026

Thomas

Beautiful hotel, lack of any staff in bar, service, hostess, valets, etc. Two day stay with no room service. Took 15 minutes to check in and I prepaid online. What staff is there is friendly, just none available.

Business_and_leisure Partner

10/10

Exceptional

11 Jan 2026

Jada Nicole

Great stay , nice staff , very clean & comfortable .. beautiful rooftop

6/10

Pleasant

10 Jan 2026

Amber

My partner and I recently stayed at the Tess Hotel, and while the property itself is beautiful, our experience with staff left much to be desired.

We arrived around midnight and valet service was not available, so we had to park around the corner. At check-in, we were issued a key to Room 829, only to find it was already occupied…an uncomfortable and surprising situation. When we returned to the front desk, the desk agent seemed inconvenienced rather than apologetic.

We later requested a one-hour late checkout and were told it would cost $25, which felt inflexible given the earlier issues.

After checkout, we used our destination credit for brunch. We were not greeted or directed and had to ask whether we should seat ourselves or wait. We were eventually directed to the bartender with the red neck tattoo. The coffee was room temperature and served without a carafe. While the food was delicious and our server was great, the bartender could improve in attentiveness and hospitality.

The overnight auditor and bartender both came across as aloof. As someone who has worked in a leadership role in the hospitality industry for over a decade, I was disappointed by how uncomfortable and undervalued we were made to feel.

That said, the room and facilities were very nice. I would consider returning, but staff engagement and guest care need improvement to truly match the quality of the property.

Business_and_leisure

10/10

Exceptional

07 Jan 2026

Leah

Everyone who works here is super lovely!

Business

10/10

Exceptional

01 Jan 2026

Jennifer

Everything stood out. From the aesthetics to the cleanliness of the room to how luxurious everything is.

Business_and_leisure Self

6/10

Pleasant

30 Dec 2025

Stephen

When I booked the room it did not tell you this hotel charges a destination fee of $40.00 per night and a $60.00 value charge. Very disappointing

Business Self

8/10

Excellent

25 Dec 2025

Rajinikanth

Good stay close to many shops and dining options..Staff was very friendly and helpful..

Leisure Partner

8/10

Excellent

22 Dec 2025

Michael

The hotel was fine. Food was definitely below average.

Leisure Friends

10/10

Exceptional

21 Dec 2025

Per

There was a connecting room to ours. You could hear their conversations. So not very private

Leisure Family

10/10

Exceptional

21 Dec 2025

Denys

Staff was friendly and the room was clean and spotless

Leisure Self

10/10

Exceptional

20 Dec 2025

Melanie

Nice rooms, liked the interior decor! Decorated for Christmas. Boutique style hotel, great location.

Check in was slow b/c there was only one lady forming the front desk. Once checked in, we were good to go!

8/10

Excellent

14 Dec 2025

Carol

Room clean, valet $ but improved, no minibar, no robes/slippers, good food and beverage on top floor

6/10

Pleasant

13 Dec 2025

David

Check in was simply ok.
The resort fee of $40 per day is an absolute JOKE. this alone almost made me put at 2⭐️. Here what is offered for the RF: bikes, $15 uber credit(not needed as I drove). These resort fees are absurd in these hotels. This alone will cause me to never return.

Leisure Family

10/10

Exceptional

08 Dec 2025

Stéphanie

The room was clean and the bed confortable!
The staff was really nice and helpful.

I would definitely stay at The Tess again

2/10

Poor

08 Dec 2025

Kelly

Destination charge? Ridiculous. Not knowing which floor breakfast was on or what time. Told 7 am when it was actually 8 am and woke up based on 7 am due to needing to leave the hotel at a specific rime

Business Partner

2/10

Poor

06 Dec 2025

Francys

The staff demeaned my party. Its was a horrible experience.

10/10

Exceptional

03 Dec 2025

Robert

Beautiful hotel with a great location

2/10

Poor

01 Dec 2025

Maya L Martinez

My recent stay at The Tess Atlanta was extremely disappointing. My confirmed Expedia rate of $675.35 was increased at check-in, and with unexplained incidentals I was charged over $1,200. I was also billed an extra night after leaving, and I am still waiting for my refund.

I traveled with certified service dogs and was repeatedly approached by security claiming noise, even though they were silent (I have room cameras). The property manager never addressed or apologized for the situation. I was placed in a noisy room by the gym and dumpster, and experienced additional issues with valet and checkout staff, including attempted extra charges.

I do want to acknowledge Francisco (bellman), Shawn, Katie, Kevin, Anthony, and the early-morning valet team for outstanding service.

Given the billing discrepancies, ADA concerns, and overall treatment, I kindly request that corporate leadership contact me directly to resolve this matter.

Leisure Family_with_children

8/10

Excellent

30 Nov 2025

Kendall

Clean room. Staff was nice and attentive. Nice amenities

Leisure Partner

10/10

Exceptional

29 Nov 2025

Raymond

Treated like gold! Appreciate it!

Leisure Self

10/10

Exceptional

26 Nov 2025

Sommer

Not only was the room amazing, but the staff was very welcoming.

10/10

Exceptional

21 Nov 2025

Ivan

Great service

Business

6/10

Pleasant

21 Nov 2025

Therese

Room was okay after changing. The first room smelled like cigarette smoke. Hotel wasn't as clean as I expected.

6/10

Pleasant

16 Nov 2025

Rebekah

I had an unknown charger to my account of$32.90 a week later after confirming no additional charges at checkout. No one capsule tell how it got that. I was rudely told of would be returned back to my card as if I already knew that. The fact of the matter there shouldn’t have been any additional charger period I wasn’t even booked for a full 25 hours. Pay attention to your bank statements.

Self

6/10

Pleasant

15 Nov 2025

Renald

I recently stayed at The Tess Autograph Collection and had a mixed experience. I booked through Hotels.com, where my confirmation clearly showed a 3 PM check-in time. However, upon arrival, I was told check-in wasn’t until 4 PM—and even then, my room wasn’t ready until 5 PM. That was definitely disappointing, especially after a long day of travel.

I also reserved a room with a city view, but the room I received was on the 2nd floor overlooking the hotel’s roof and mechanical HVAC units, which was not the view I expected or paid for.

Aside from those issues, the room itself was clean, stylish, and exactly as pictured online. Once we were settled in, the stay overall was pleasant and comfortable.

The Tess has great potential, but the check-in process and room assignment could use improvement. If those areas were fixed, it would easily be a top-tier experience.

10/10

Exceptional

07 Nov 2025

Valarie

The room was nice warm and inviting for a change the colors were darker which felt cozy.

Leisure Self

4/10

Poor

05 Oct 2025

Jerrein

Property recently changed ownership. Give it 6 to 12 months and the service and customer experience may improve.

Leisure Friends

10/10

Exceptional

02 Oct 2025

Barbara

The staff was excellent! The complimentary transportation was convenient. The faculty was spotless. My husband and I thoroughly enjoyed our stay!

Leisure Family

2/10

Poor

28 Sep 2025

Patrick

I booked online and then told the room was not ava

10/10

Exceptional

06 Sep 2025

michelle

DJ on rooftop too loud

The bar at the top was so loud that I couldn’t get to sleep until late and had an early flight to catch. Won’t repeat. DJ’s in a hotel rooftop is a bad idea.

Friends_and_family Family

10/10

Exceptional

27 Aug 2025

Kianya

My stay was nothing short of amazing and I would definitely book this hotel for another stay. I did want to try the rooftop experience; however it was closed for an event...other than that, everything was wonderful.

Leisure Partner

10/10

Exceptional

22 Aug 2025

STACY

Parking was the only negative

Leisure Family

6/10

Pleasant

21 Aug 2025

Robert

The rooftop after dark is

10/10

Exceptional

11 Aug 2025

james

Everything about this Hotel was perfect. The only issue were the Drinks, wings, and Dj on the rooftop terrace area. The three of them were awful. The view was spot on and atmosphere was good though.

Leisure

6/10

Pleasant

05 Aug 2025

Myra

Very noisy. Parking was expensive.

6/10

Pleasant

27 Jul 2025

Nampungwe

Beautiful modern rooms with a great rooftop vibe. Location is perfect, however service didn’t quite match the standard—staff seemed disengaged at times, and I was charged for breakfast even though it was supposed to be included. Small details like that took away from an otherwise enjoyable stay.

Business_and_leisure Self

8/10

Excellent

08 Jun 2025

Stacy

Rooftop bar was nice. Poolside yoga got moved but registered attendents were not notified. No complimentary water in the rooms.

Leisure Family

10/10

Exceptional

22 May 2025

Jenika

I love this hotel I stay every time I’m in ATL. Would highly recommend. I will say I ask for extra pillows and have yet to get them

Leisure Partner

10/10

Exceptional

07 May 2025

Theron

Great stay! I was like we were located in a quiet n’hood in the middle of the city! The rooftop restaurant was great for afternoon cocktails. Staff were all very nice. We have enjoyed all our Thompson property stays!

10/10

Exceptional

26 Apr 2025

veronica

I liked the bars/ restaurant. Needs a snack area. That would hit it off. Not just those snacks in the room but an area where you can purchase a different variety of snacks.

10/10

Exceptional

18 Apr 2025

Lisa

Perfect experience. Walking distance to great shopping amd restaurants. Staff was friendly and helpful!

Business_and_leisure Friends

2/10

Poor

15 Apr 2025

branton

Pool advertised. Pool closed.
Restaurant advertised. Restaurant closed.
Balcony advertised in room. No balcony.
$55 valet. Need I say more.

Leisure Self

10/10

Exceptional

14 Apr 2025

Mishelle

What a gem in ATL! Perfect location, lovely staff, and easy to walk to restaurants, entertainment and shopping!

Leisure Family

10/10

Exceptional

13 Apr 2025

Elise

Wonderful Boutique Hotel!

8/10

Excellent

12 Apr 2025

Latoya

Restaurant perspn was very rude, we decided not to even be seated with how he greeted us as if we were bothering him.

Leisure Partner

10/10

Exceptional

30 Mar 2025

Steven

Best shower ever! Excellent hotel

Business_and_leisure Partner

10/10

Exceptional

26 Mar 2025

Brooklynn

All of the staff are so nice and accommodating! The hotel is beautiful and I would definitely stay here again.

Leisure Friends

10/10

Exceptional

22 Mar 2025

Tina

Great hotel, friendly staff

Business Partner

10/10

Exceptional

22 Mar 2025

ackneil

Small but very well appointed. Rooms were excellent and attractive. Service was fantastic.

4/10

Poor

13 Mar 2025

Scott

When I arrived at 5:15pm my room wasn’t ready. I was told it would be around 5 minutes, which turned into 30 minutes and it still wasn’t ready. I was given the option of another room but had a terrible view and 2nd floor not to mention noise from traffic outside. After an hour in the gym I had to call again to see if my room was ready which its was and I was told they would be bringing a key right up. At least another 15 minutes passed until they arrive with the key. No help with luggage, just I’m sorry for the inconvenience and we will give u a 100.00 credit. I’ve been staying here on all my business trips as well as other cities. I would have thought a manger would at least spoken to me. Very disappointed and will more than likely not stay at this location again

Business

10/10

Exceptional

09 Mar 2025

Jennifer

Great stay

Leisure

10/10

Exceptional

04 Mar 2025

Robert

Everyone was so courteous and professional!! We enjoyed dinner st Tessarae and our room which was spacious and quiet.

Leisure Partner

10/10

Exceptional

03 Mar 2025

Chancellor

It was a great experience, the staff was super nice and the valet workers were cool and took very good care of my car, definitely would recommend, all the amenities were great also

Partner

10/10

Exceptional

16 Feb 2025

Sarah

Fabulous places to stay!