Name: TownePlace Suites Atlanta Buckhead
Address: 820 Sidney Marcus Blvd Ne, Atlanta, 30324, US

2/10

Poor

20 Jul 2026

Mark

Room was never cleaned the three nights we were there. Complained to front desk multiple times and nothing was done. We were told that our room was not on the list to be cleaned even when I asked them to have someone come and clean the room. I got an email from the hotel this morning stating that since this was an extended stay hotel they didn't come clean our room unless asked. Well if I complained to the front desk twice about the need to have the room cleaned m, wouldn't that be considered asking for the room to be cleaned?!! The second time I asked I was that they would contact the cleaning department supervisor and get someone to come and clean our room. After 45 minutes and no showed up I told the front desk that no has shown up. I was told that the cleaning staff went home for the day. Who in the world thinks that paying for a hotel room that you would not like to have your room cleaned?!!!

Partner

10/10

Exceptional

16 Jul 2026

Vernon

Room was cleaner and bigger than I thought. Staff was great at check in and check out. Breakfast was a great, waffles were perfect and the juice/coffee options were great. Perfect location too. Will definitely be back on my next trip to Atlanta.

Partner

4/10

Poor

30 Jun 2026

Christian

Definitely not a 3 star hotel and don't be fooled by the 8.4 review rating. We specifically booked this hotel as it had a hot tub only to find out it was out of service. We were told that someone broke some glass in it. But it clearly has been down awhile and had a lot of Green Gunk left from draining some time ago. Tried the pool next, but it was really murky and had not been sweep in some time. Oh and btw, it is actually at the neighbor hotel across the parking lot. We got in the elevator to our room with a wobbly luggage cart to find railings not secured. Got to the room to find every drawer and cabinet open. Then noticed that the Cabinets in the kitchen were coming off the wall. Maybe a good soak in the bath. Oh, but the drain plug is broken. The hotel was older and showed a lot of wear. Very disappointed as i passed on several other hotels.

I will say that Housekeeping was good and it was clean. The beds were comfortable. The breakfast was as expected for a hotel buffet.

Friends_and_family Family

2/10

Poor

30 Jun 2026

Ryan

The room was disgusting! You had to keep your shoes on as the carpet was filthy. There were roaches under the kitchen sink. The iron poured out water as you were trying to iron. The hot tub was out due to a prior guests breaking glass in there. There were no towels available in the pool area. The staff was not friendly or helpful. Definitely would not recommend staying at this hotel!!

Friends_and_family Family

4/10

Poor

29 Jun 2026

Pollie A

Pool was broken and hot tub was filthy

Family

10/10

Exceptional

29 May 2026

Jardell

Loved the complementary breakfast, clean room, nice staff.

Self

10/10

Exceptional

28 May 2026

Julio

The room was spacious and clean. The staff was friendly and helpful. It was located near the highway and not to far from downtown.

Friends_and_family Family

8/10

Excellent

25 May 2026

Mark

Everything was fine for the price. Plenty of lighting at night, plenty of parking. Room was clean. Staff was friendly.

Family_with_children

10/10

Exceptional

17 May 2026

Paula

Clean

Friends

8/10

Excellent

15 May 2026

Sabrina

The front desk staff on 5/9 at 3P-6P was awesome.

6/10

Pleasant

29 Apr 2026

Teresa

Very out dated
Hand railing in elevator were loose
Our door to the room was hard to shut and was misaligned

Friends

10/10

Exceptional

28 Apr 2026

Tammy

I enjoyed my breakfast this morning, my room was very clean.

8/10

Excellent

25 Jan 2026

Alexandra

Hot tub was not working. Annoying. BUT it was a great stay ill come back and hopefully that hot tub is fixed.

2/10

Poor

02 Jan 2026

MD Rasel

This hotel has a lot of potential, but it’s completely undermined by how unwelcoming and poorly behaved the staff are. From the moment I walked in, the front desk acted visibly annoyed by my presence.
The real disaster, though, was the Wi-Fi. Because my last name and room number didn’t match in their system, I couldn’t get access at all. I called the front desk, was given a number to call, and then spent nearly two hours trying to fix something that should have taken minutes. I’m not technically challenged. At one point I said it really shouldn’t be this complicated just to get Wi-Fi, and the person on the line hung up on me. I had to start over with another operator and patiently go through the whole thing again.

After that experience, I didn’t even have the energy to think about how awful pillows were or the fact that my room was right next to the highway, which meant there wasn’t a single quiet moment.

The only saving grace was that it was just for a night and a decent breakfast. Other than that, I would not stay here again. After losing hours over something as basic as Wi-Fi, it honestly feels like I should be reimbursed for that alone.

8/10

Excellent

30 Dec 2025

Sayaka

建物は古さはありますが、清潔さは感じました。夜間は騒音が気になりました。朝食はクロワッサンサンドやワッフル、ヨーグルト、種類が多くて豪華でした！

10/10

Exceptional

29 Nov 2025

Ellis

Yes the room was spotless excellent service good breakfast free laundry best customer service

Leisure Family_with_children

8/10

Excellent

27 Nov 2025

Mahbubul

after 2 changes in 1st night, we found a functional and a clean room to stay.

Leisure Family

8/10

Excellent

27 Oct 2025

GB

Many breakfast items were prepackaged and a bit dry.

Leisure Self

4/10

Poor

20 Oct 2025

Chris

Negative:

I was dumbfounded to learn that housekeeping does not clean rooms daily; I was informed by the front desk staff that you have to \"catch them\" in passing. This was not communicated to me prior to booking my stay, and I find it unacceptable. We had to request clean towels, toilet paper, and water, which was not consistently filled in the dispenser near the elevator—where the oranges were located. I managed to refill my water bottle using the fresh water in the exercise room on the second floor. It's the small things that count.

I booked this hotel primarily for the hot tub, due to my medical conditions. Unfortunately, the jets worked on only two spouts; the others had very low pressure or were non-functional. However, I did find the water temperature and chlorine levels to be excellent.

Positive:

On the plus side, the rooms are clean and include a full kitchen equipped with a dishwasher, microwave, full refrigerator, and range, as well as a coffee maker.

10/10

Exceptional

15 Sep 2025

Hilda

Easy access to the area of interests. I really enjoy staying here.

Friends_and_family Family

10/10

Exceptional

14 Sep 2025

Kathy

The front desk staff were awesome and the beds very comfy

Leisure Family

10/10

Exceptional

23 Aug 2025

Verified traveler

Very nice staff

The staff was nice.The Area was perfect if you like night life. Short drive/walk from a train station. Will definitely stay again. Only issue is that housekeeping didn’t change my sheets for my next night stay.

Self

10/10

Exceptional

13 Aug 2025

Tawn

.

6/10

Pleasant

07 Aug 2025

Tari

Internet access was not the best. Our sink was backwashing someone else hair but it couldn’t get fixed until the next morning, the safe wasn’t working after we reported it but they never came to fix it. The pool was dirty and no towels on site. We never got our room cleaned and we had to go downstairs to collect towels.

Leisure Partner

10/10

Exceptional

05 Aug 2025

Jessica

The staff was very friendly and checkin was a breeze. Our room was clean and cozy.

6/10

Pleasant

02 Aug 2025

Jing

Needs major updates though staff is very friendly and facilities are clean. Breakfast is surprisingly decent. Too close to highway and noisy at night

Business Family

10/10

Exceptional

30 Jul 2025

Oscar

Excellent service

Staff was outstanding; friendly and very helpful. Suite was small but comfortable - everything we needed. Close to our destination.

Partner

6/10

Pleasant

28 Jul 2025

ernest

ok

Business_and_leisure Family

2/10

Poor

25 Jul 2025

james

This place does not honor Expedia confirmed
reservations, They say they don’t have to
honor third party reservations.
I had to make a reservation by airport. I got reservation at Comfort Inn and pre paid on Expedia ap. Expedia sent confirmation but
Comfort inn said Expedia declined it. I then had to pay hotel directly .Please cancel
AM Ex charge $1500.
James Lynch

Business

2/10

Poor

21 Jul 2025

james

Nothing They denied Expedia confirmed reservation.
They said they do not have to honor third party reservation. Busy week so they could rent it for more money

10/10

Exceptional

02 Jul 2025

Leigh

Convenient to I-85, clean, comfortable, good priced suite for family of 5.

Leisure

10/10

Exceptional

23 Jun 2025

KAROL

The room was nice it was in a nice location the front desk clerk was so nice

Leisure Family

6/10

Pleasant

17 Jun 2025

Greg

This room is in need of refurbishing. Otherwise a good stay.

Business

10/10

Exceptional

11 Jun 2025

Damon

Every person we came into contact with at the front desk, Keosha, Ruby and Betty were VERY attentive to our needs. A real THANK YOU to Maecella for a clean and well cared for breakfast room.
Our one bedroom only had a single lamp (on order) and there was only a single office chair to have dinner in our room. Two nights before leaving we were told that we could have a chair from the breakfast room.

Business

10/10

Exceptional

04 Jun 2025

Angela

We were here for a concert and the staff was absolutely the best.

Friends_and_family Family

10/10

Exceptional

03 Jun 2025

Adam

Ruby and the whole staff made us feel like being at a home way from home!

6/10

Pleasant

31 May 2025

Binh

Dirty, old building, limited dining options.

Leisure Family

10/10

Exceptional

26 May 2025

Amanda

Great service!

Leisure Friends

2/10

Poor

19 May 2025

Farha

They doesn't have poll and hot tub either. I'm not checking in though

10/10

Exceptional

19 May 2025

Boihoang

Convenient location, clise to everything. Nice amenities such as free parking, wifi, breakfast. In room kitchen fridge, sink, utensils, sitting area are all nice and convenient. There is an in rooms afe that does not work and its door keeps popping out requiring the closet door to stay close on one side. Not a big issue for us. Would definitely stay there again.

Leisure

8/10

Excellent

15 May 2025

Michael

Great breakfast

Business_and_leisure Partner

10/10

Exceptional

06 May 2025

Andrew

Great place to stay for our family for a one night before heading elsewhere. My only note of critique would be that we had chosen this specifically for a pool and it would have been helpful to have been notified that the pool was not available until after the May long weekend.

6/10

Pleasant

02 May 2025

Correy

Probably wouldn't stay there again...

The hotel & staff were nice enough, & the room was actually a small suite with a kitchen. The shower had good water pressure, but there was paint peeling off the wall in the bathroom and the sofa bed in the \"living area\" looked like a cat had attacked it! The Continental breakfast left much to be desired - prepacked \"egg McMuffins/quiche\", cold cereal, bagels, yogurt, etc.

Partner

8/10

Excellent

28 Apr 2025

Verified traveler

Will stay again

Great shower pressure and comfy bedding.

Partner

10/10

Exceptional

26 Mar 2025

Verified traveler

Nice.

Good location, helpful staff.

Business Self

10/10

Exceptional

07 Mar 2025

Ray

Painless

Leisure Self

8/10

Excellent

04 Feb 2025

kevin

Would stay again.

Everything was as expected, pleasant stay.

Friends_and_family Family

10/10

Exceptional

06 Dec 2024

Colleen

Great place

Business

10/10

Exceptional

30 Nov 2024

Rochelle

Great but disappointed due to hot tub availability

The breakfast was very good and a wide selection of items to choose from. I had booked this hotel mainly for the hot tub, it should be listed as a seasonal item that won’t be open year round because I was highly disappointed as a mother in single parent mode for 6 months and was fully looking forward to relaxing. If guests don’t choose to go outside if it’s chilly to use a hot tub, it should be up to them.

Friends_and_family Family

8/10

Excellent

06 Oct 2024

Zephyrine

It was convenient for food, entertainment and proximity to airport. Breakfast was decent. Hallway and room had a funny smell. Bought a candle at the target across the street. Other than that hotel was good for the price.

Leisure

2/10

Poor

07 Sep 2024

Victoria

I’m disabled. The elevators didn’t work the entire time I was there. I couldn’t get out and go to the pool and go out and enjoy myself because I couldn’t walk down those stairs. It was a terrible stay. I should get some of my money back.

Business

10/10

Exceptional

03 Sep 2024

Janee

Excellent staff. Fantastic location. Wonderful breakfast options.

Leisure Family

6/10

Pleasant

02 Sep 2024

Desiree Montalvo

Overall ok stay minus climbing 4 flights of stairs cause elevator broken also warm bedroom, but nice breakfast, kitchen and staff nice. Won’t stay there again though.

Leisure Family

10/10

Exceptional

17 Aug 2024

Donnamae

I like the older lady at the front desk. She is very kind and friendly. The area is convenient for shopping and eateries.

Leisure Friends

2/10

Poor

23 Jul 2024

Gisele

The place looked nothing like the pictures posted online. The room was tight and dusty. I checked out that same night meanwhile we were supposed to stay for 5 days but we ended checking out two hours later and checking in another hotel. The other thing is that after we checked out, the receptionist left for the day before her coworker made it to the hotel, so basically there was no front desk associate at the reception when I was exiting the hotel.

6/10

Pleasant

18 Jul 2024

candace

liked having the room extra seating for the living area. however, downstairs, one of the two washing machines was out of order

Leisure Family

10/10

Exceptional

16 Jul 2024

Chuck

Nice pool.
Good coffee.

Leisure Self

8/10

Excellent

05 Jul 2024

Stephany

We enjoyed our stay! The property was clean and my son definitely enjoyed the pool that is shared with the other hotel property. The spa was out of order, but all else was good

Leisure Pet

6/10

Pleasant

02 Jul 2024

Laura

This property wasn't terrible but wasn't great. I have a lot of the same criticisms as other reviewers. The traffic noise was loud and the property needs updating/renovating. We got a suite because we wanted to cook in the room, but the one burner on the cooktop didn't work and the other couldn't get hot enough to boil water. The breakfast was lacking, even by chain hotel breakfast standards. There were broken outlet covers, creating a shock risk and the TVs wouldn't allow use of our Roku brought from home.

All that being said, the hotel was kept very clean and the staff was extremely helpful and friendly. It speaks to me of excellent management at a property that needs some financial help from corporate. Also note, while the hot tub thing at the hotel is gross, you can use the nice pool at the hotel across the parking lot for free. Location was good, an easy drive to everything we wanted to get to, shopping within easy walking distance.

4/10

Poor

22 Jun 2024

Cadeleene

Staff was helpful and quickly checked us in. The room was a bit small and carpet was filthy

Leisure Family

6/10

Pleasant

19 Jun 2024

Glenn

The staff was nice, the facility was dated. Nice hotel but could use updating.

Leisure Self

10/10

Exceptional

13 Jun 2024

Donna

Staff was very friendly especially Jessica. She was amazing. Bed was very comfortable and the “included” breakfast was great. No complaints.

Friends_and_family Family

8/10

Excellent

03 Jun 2024

Duc-Thanh

Very convenient in terms of location. Parking is excellent. Staffs are friendly and accommodating.

At night the noise from loud mufflers and motorcycles came thru the windows very easily. Not soundproof.

Business Family

10/10

Exceptional

02 Jun 2024

Jasminee

Good

10/10

Exceptional

31 May 2024

Richard

Great property.

Leisure

2/10

Poor

30 May 2024

Yuko

The bed was uncomfortable (over used mattresses, sinks in the middle), the bathroom door was broken, the tub was clogged, air conditioner fan was so loud, tv remote was broken and couldn’t watch anything, the only good thing was the free breakfast.

Leisure Family

10/10

Exceptional

25 May 2024

jack

Excellent hotel. The suites are a bit smaller than is typical but well layed out. The kitchen has all the stuff you need. The breakfast was also very good . Great location, many restaurants nearby

Leisure Partner

10/10

Exceptional

19 May 2024

Tyquisha

Nice weekend getaway. Quiet a few nice spots close

Leisure Partner

8/10

Excellent

14 May 2024

Elizabeth P.

Good size and useful kitchen

We stayed in 309, next to the freeway exit. May be a bit noisy with traffic at night if you’re sensitive.

Friends_and_family Family

6/10

Pleasant

14 May 2024

Lllia

Room was okay clean only the bathroom was dirty the shower water didn’t go down

Leisure Partner

8/10

Excellent

11 May 2024

Sandra

Was very quite. Staff was friendly and helpful.

Family

10/10

Exceptional

01 May 2024

Terri

The staff at TownePlace Suites by Marriott Atlanta Buckhead are above and beyond. The breakfast is great and parking is convenient.

Business Friends

6/10

Pleasant

14 Apr 2024

Angie

.

10/10

Exceptional

29 Mar 2024

Amy

Clean

Went with my son for a game. Was nice and clean. Nice stay for the time we spent in the room. They front desk was really nice.

Friends_and_family Family

6/10

Pleasant

26 Mar 2024

Darlinda

Outdoor hot tub had a lot debris like leaves.

Leisure Self

10/10

Exceptional

24 Mar 2024

Mary

It was pleasant, room small but atill accommodating.

Partner

10/10

Exceptional

21 Mar 2024

Stephen

Nice place

Leisure Family_with_children

10/10

Exceptional

01 Mar 2024

Daniel

Hotel was extremely clean, the staff were very nice, breakfast was just OK. We had a two bedroom suite, my shower was great, my sister said her shower was a little cold, other than that, our stay was great.

Leisure Family

10/10

Exceptional

19 Feb 2024

Hakim

Everyone was so nice! Every time i had a personal problem, they had a solution, and the manager is amazing.

Business_and_leisure Self

10/10

Exceptional

13 Feb 2024

Rita

Weekend getaway

The staff made our stay comfortable and the daytime staff is very was very polite and friendly.The night staff were straignt business and helpful.The rooms were very clean and comfortable .

Friends_and_family Family

10/10

Exceptional

22 Dec 2023

Peter

Great first impression

Stay was great. As soon as i arrived i was met with a smile and had a pleasant check in. Room was clean and set up nicely. Breakfast was good with a nice variety of food.
Overall just a nice stay.

Business

6/10

Pleasant

19 Nov 2023

Ramez

Reserved a queen bed got a smaller one. Breakfast is bland

Leisure Family_with_children

6/10

Pleasant

15 Nov 2023

Verified traveler

Okay

Older hotel, rundown. Not in the greatest area room was clean.

Business

2/10

Poor

22 Oct 2023

MUNNY

Check in terrible can not find my reservation!

Family

8/10

Excellent

12 Oct 2023

Thomas

Great staff accommodations good Internet didn't work

Leisure Self

10/10

Exceptional

23 Sep 2023

Mary

Excellent hotel. You can sleep. You have a hot breakfast. At 7am all Serca stores are available to buy clothes. You have a super Hispanic market. There is everything. The people at the hotel are very helpful.

Pet

6/10

Pleasant

09 Sep 2023

Timothy Allen

Landscaping

Leisure Family_with_children

10/10

Exceptional

27 Aug 2023

Orcun

Very friendly and capable staff

Business_and_leisure Self

10/10

Exceptional

05 Aug 2023

Frantz

Clean and staff was very polite. Quiet, easy and plenty of park. The one thing is the same I've seen at other hotels...stop with the pre-made sandwiches, get rid of that covid era idea. Starts the day off bad.

Leisure Family

10/10

Exceptional

28 Jul 2023

Chastity

Quin, front desk, she was personable, nice young lady.

Loved the studio. Dishes, dishwasher 👍

Leisure Family

6/10

Pleasant

17 Jul 2023

Tamekia

Overall stay was good except there was no internet service so i couldn’t use my tablet nor watch netfix.

Friends_and_family Family

10/10

Exceptional

14 Jul 2023

Lori

Great Nights Rest

Our stay for a baseball tournament was great. Centrally located. We felt safe at the hotel and the room was very comfortable. Hot water in the shower and comfortable beds. Staff was very friendly and helped answer any questions we had. Would definitely stay there again.

Friends_and_family Family

6/10

Pleasant

26 Jun 2023

Reagan

Not so great

I got there and the check in lady was nice enough. I didn’t sleep in the bed since we only used the hotel room to get ready for a concert but when we came back and I was fixing to shower I noticed hairs all over what was supposed to be the clean towels. Long dark hairs and then some pubes on the wash clothes. Everything else was pretty clean but ugh hair is so disgusting. I probably wouldn’t stay the night here but at least I didn’t see any bugs…

Friends_and_family Friends

8/10

Excellent

23 May 2023

Vassiliki

I booked this property for 4 reasons. Reviews said it was clean and it was. Free breakfast was nice. Free covered parking was amazing, in a city that normally charges $40-60/ day for hotel parking. And a gigantic jacuzzi outside. Website said so, picture and all. . That was a huge reason because we were driving 7 hours, and the biggest disappointment. . But it was full of leaves and bugs and the jets were no jets. It was a hot bath with bugs. No towels, you had to ask the front desk to go upstairs and get you pool towels. A garden hose ran from around the whole building.and repaired with duct tape, was left inside the hot tub. ..and nobody maintaining the area.

Leisure Partner

10/10

Exceptional

07 May 2023

sripriya

We stayed here for 5 days and so we wanted the kitchen. The stay here was very comfortable with the room having all the necessities. The laundry was free except for the laundry detergent. The breakfast was also very good quality . The gym was a bit sparse with only the treadmill suiting us. Will definitely recommend this and we'll stay here again.

Leisure Family

6/10

Pleasant

04 May 2023

Judith

Very conveniently located and easy to get to downtown ATL. Free parking was a plus as the center city hotels charge a fortune. Overall the hotel was in average condition and could use some renovation. Still, the price was not outrageous and it served its purpose.

Business

8/10

Excellent

01 May 2023

Adriana

Staff was friendly and nice

Leisure Family

4/10

Poor

30 Apr 2023

Verified traveler

Disappointed room

This place is dated. I expected more from the pictures online. Our room had a queen bed and the room itself was small. Two night stands and no dresser. There was also no AC vent or until in our room. We had a switch for a fan but it did not work. The AC unit was in the living room.

Friends_and_family Family

8/10

Excellent

28 Apr 2023

Aisha

Staff was great. Not to happy about the mandatory $60 hold on my CC

Leisure Partner

4/10

Poor

23 Apr 2023

Lisa

Courtney, the front desk manager, was very helpful in helping to sympathize and resolve a mistake made by the housekeeping staff. However, I was disappointed that none of the other staff, including management, decided to ensure that communication remained open on next steps.

Leisure Self