Name: Sonesta Es Suites Atlanta Kennesaw Town Center
Address: 3443 Busbee Dr Nw, Atlanta, 30144, US

10/10

Exceptional

05 Jul 2026

Mitch

I love this spot will be back soon, thanks for everything yall

Friends_and_family Family

2/10

Poor

02 Jul 2026

Brittany

Worse experience I’ve ever had at a hotel. Pool wasn’t functioning, grill was broken, bathroom doors were broken, tvs didn’t work. My family was put out of the hotel for complaining about issues. Very unprofessional staff. Manager very disrespectful and took his power to another level. Wouldn’t stay here again even if the room was free!

Family_with_children

4/10

Poor

01 Jul 2026

Jeremy

I

Family

10/10

Exceptional

29 Jun 2026

Elliot

Little dated (could use a fresh up of carpets etc) but clean and good stay.

10/10

Exceptional

26 Jun 2026

Darren

Love this place. Disappointed the pool was not open but all else was great!

Family_with_children

6/10

Pleasant

26 Jun 2026

Elizabeth

I like the suites with kitchenettes . This place now charges for parking and the pool was not available! I was very upset to find this out checking in. Nothing was listed on the site about the pool being unavailable. I’ve stayed here over the years and parking was always free . The place is run down and work ethic is poor .

Family_with_children

2/10

Poor

25 Jun 2026

Tara

Misinformation listed on Expedia page regarding property. Expedia wss not helpful is resolving either.

Family_with_children

10/10

Exceptional

22 Jun 2026

Lissa

Stay was great but pool currently out of order awaiting parts

Family_with_children

6/10

Pleasant

21 Jun 2026

Bill

It’s obvious this property is not well maintained. Pool closed due to parts and was told was never opened this year. Very disappointing and should have been disclosed. There were blinking light guts in hallways. My room TV was not working. Both toilets would not flush properly. The ice maker did not work. I have stayed at these properties and never experienced such poor conditions. No excuse for these maintenance issues. The pool should have been opened weeks ago. Had I known no pool, I would have not stayed here.

Self

10/10

Exceptional

20 Jun 2026

Ericka

The only complain I have is that the AC did not work well and the room was extremely hot.

Self

8/10

Excellent

18 Jun 2026

LESLIE

Huge clean room. Desk clerk on check in not super friendly. Pool was green

Self

10/10

Exceptional

15 Jun 2026

Monsour

Only issue was that the kitchen didn't have anything to bake on. So if youre planning on cooking if you got a room with a kitchen. Take your own cooking stuff. But other than that we love staying there!!

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Katiebeth

Pool not open at all. Largely the reason why we stayed here with our kids.

Family_with_children

10/10

Exceptional

14 Jun 2026

Deborah

Loved the big suites
Staff great

Family

4/10

Poor

13 Jun 2026

Ian

The beds were comfortable and the hotel was quiet. Pool was out of order the whole time. Staff was. Friendly and accommodating.

Family_with_children

2/10

Poor

11 Jun 2026

Muhamed

Pool closed water green, 1st room assigned wasn’t cleaned, they reuse door key cards peeling, front office lady was nice but that’s about it.

8/10

Excellent

07 Jun 2026

Leah

Its was nice but had a urine odor. This is a pet friendly hotel so I believe the rug wasn't cleaned properly.

2/10

Poor

06 Jun 2026

Leandro

Unfortunately, our experience was far below expectations and caused significant discomfort for my family.

First, the television channels in our room were not working properly, which was disappointing. In addition, there was a strong and persistent smell of marijuana throughout the hotel, including in the carpets, and we noticed multiple guests smoking in the premises. This created an unpleasant and inappropriate environment, especially as we were traveling with a young child.

There were also several maintenance issues in our room. The bathroom door was very noisy, and the air conditioning unit was excessively loud, making it difficult for us to rest.

Furthermore, I am particularly concerned about a safety issue that occurred during our stay. A staff member was washing the common areas with chemicals but did not provide any warning or signage. As a result, my toddler came into contact with the wet area—he touched the water and stepped on it—which ended up damaging his shoes. This situation could have been avoided with proper communication and safety precautions.

Overall, this experience was very disappointing, and not what we expected at all.

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Ric

Can't remember his name but the guy checking me in did an excellent job meeting my requests.

Self

8/10

Excellent

02 Jun 2026

Gabrielle

Everything was okay.

Family_with_children

10/10

Exceptional

31 May 2026

Tharwat

I stayed at Sonesta ES Suites for several days while attending graduations and family events, and it was a great choice. The location was especially convenient—just about a 6-minute walk to the Kennesaw Convention Center, which made getting to events easy and stress-free. The room was clean, spacious, and comfortable for an extended stay, and the staff was friendly and helpful throughout my visit. The breakfast was a nice bonus each morning, and the kitchen amenities made it easy to feel at home. Overall, I had a pleasant experience and would recommend this property to anyone visiting the area for events or business.

Family_with_children

2/10

Poor

31 May 2026

David

We were disappointed in the lack of the front end staff addressing the broken TV in the room. Asking multiple times and with different people netted absolutely nothing. Would not be staying here again. It’s a shame because the room was nice for the price and the hot breakfast was really good. People make the place. Felt like they could care less. Not a way to represent a company.

Family

10/10

Exceptional

31 May 2026

Melvin

.

Self

8/10

Excellent

28 May 2026

Tony

For one night it was a great stay! Great for families planning a longer stay in the area as well.

Self

10/10

Exceptional

26 May 2026

Arelis

Excelent

4/10

Poor

23 May 2026

Jackie

The amenities were terrible, sometimes a person may want a sprite or 7up and a pack of cheese crackers, and the prices are outrageous.

Friends_and_family Family

8/10

Excellent

23 May 2026

amin

The property was clean and good staff.

Self

10/10

Exceptional

22 May 2026

Jackie

We were very pleased with this hotel and the staff. Breakfast was great. Room was clean. Could use a few updates throughout common areas but overall was wonderful! We loved the basketball court and fire pit especially!

Friends_and_family Family

10/10

Exceptional

21 May 2026

Joshua

Wonderful

Partner

2/10

Poor

19 May 2026

Eric

AC was not working in my room and did not offer to reimburse me for nights booked. Also, pool is not yet opened…

10/10

Exceptional

18 May 2026

Emma

Great accommodations for a family. Breakfast can definitely use an upgrade. They ran out of waffles and fruit. We were traveling with a big sports team and those items were one of the reasons we booked here.

Family_with_children

10/10

Exceptional

15 May 2026

Delineliz

It was a perfect locatiin to stay during travel basketball events. Laundry room was very convenient. It also has a small basketball court to practice.

Family_with_children

6/10

Pleasant

11 May 2026

BRANDON

They had a decent selection of breakfast! Eggs, bacon, sausage gravy, fruits yogurts, juices, cereal, etc

Family_with_children

2/10

Poor

09 May 2026

Mehul

Room smelled bad. The sofa bed was horrible.

Family_with_children

10/10

Exceptional

05 May 2026

Greg

Nice room, quiet and spacious!

Business

10/10

Exceptional

04 May 2026

Denise

The breakfast was fresh and had many options to choose from. Thr room was very spacious, full size frig which was real nice since we were traveling across the country. Beds were very comfortable.

Partner

10/10

Exceptional

03 May 2026

Eric m Mann

Great bargain. Very comfortable. Decent breakfast.

Self

10/10

Exceptional

01 May 2026

Randall

We were in Atlanta for a ballgame. The hotel was close to Truist Park, but far enough away to avoid the crowds.

Friends_and_family Family

8/10

Excellent

27 Apr 2026

zach

Great stay as usual at this location

2/10

Poor

27 Apr 2026

Amanda

We've stayed here many times and ever had any issues however this past weekend was terrible and we will not be back. The room was exactly as described and clean however the room never really cooled down, someone was smoking pot, likely under our room, and the smell was terrible for most of the evening. My son tried to use the pull out sofa but it he could feel all the springs so we put it back as the couch but it was so lumpy he ended up sleeping on the floor. Then Sunday morning, the elevator was broken. There was no coffee at 6:30am. Such a shame- we have liked the property in the past.

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Rayshaun

The room was great. It had 2 separate bedrooms with bathroom and a pull out sofa and a full kitchen with dishes. The ice maker in the freezer never made ice but other than that had a good experience. The complimentary breakfast was good. Has a basketball court, pool (that was getting cleaned during my stay) and a nice sitting area with a firepit (that wasnt working at the time) will stay again when in the area

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Sa'Toria

Front desk receptionist was very nice and made checking in very easy. Property was clean and quiet. Hotel is also close to a lot of food places

Friends_and_family Family

6/10

Pleasant

17 Apr 2026

Callie

My room was not cleaned properly but my linens were fresh. The mirror was spotty and there were grains of dirt and maybe crumbs on the floors and everything was so dusty, especially the clock by the bed and on top of the fridge. The computer chair was old and had a big hole in it. But if the room had been cleaned properly I would have fully enjoyed my stay.

Self

6/10

Pleasant

16 Apr 2026

James

This place is a mixed bag. The space was ample, but the room had a strange smell.
Cookware is barest of minimum. The bathroom door swings within a half inch of the toilet. The couch was completely sunken in the middle, luckily we didn't need it. My biggest issue was the barely warm showers. The water just didn't get hot at all.

I'd definitely pick something else if I were travelling to the area for my kids, but for my spouse and I alone, we could deal. Price was too good for this property to be great. It was fine for a short stay.

Partner

10/10

Exceptional

13 Apr 2026

Linda

Great location

8/10

Excellent

12 Apr 2026

Ingrid

Rooms are very spacious and clean. The TV in living area and in the bedroom did not work but Sharletha at the front desk was helpful and found me another room

Family

8/10

Excellent

12 Apr 2026

Amy

Room & service was excellent. The common area of the hotel need some attention. The carpet in the hallways need professionally clean and the breakfast was very slow to be replenished.

Family

10/10

Exceptional

12 Apr 2026

Ashley

Great stay

10/10

Exceptional

11 Apr 2026

Norman

Overnight business stay. My place to stay in Kennesaw. Close to a lot of things.

Partner

8/10

Excellent

09 Apr 2026

Ngonla Bertrand

The studio was good and clean but not a lot of cutlery available. Also, limited options for the breakfast

Family_with_children

8/10

Excellent

06 Apr 2026

Kurt

clean room

Family_with_children

6/10

Pleasant

06 Apr 2026

maria

The room was spacious and clean. The walk to the room,not so good - dirty carpets and debris in hallways. One staircase had a bowl of milk for 2 days with cat vomit next to it for 2 days, I did tell someone in housekeeping but it was never cleaned up and I was there for 3 days. Breakfast - fair -watery oatmeal.

Self

10/10

Exceptional

05 Apr 2026

thomas

Stay once a week! Absolutely love this location and will continue to stay there! All staff are very welcoming and make the checkin process super quick!

Self

8/10

Excellent

01 Apr 2026

Bin

Good stay for one night

Family_with_children

10/10

Exceptional

30 Mar 2026

Rhonda

It was cool

Partner

4/10

Poor

29 Mar 2026

John

Garbage left for greater than 12 hours in hallway. Floor of our room was moldy and turn in numerous spots. Tv kept refreshing often. House keepers were friendly and kind. Pool was discussing. Breakfast was fine.

Partner

10/10

Exceptional

27 Mar 2026

Glenn

Excellent property in a very nice section of Town. Easy reach from a 75.

Self

10/10

Exceptional

27 Mar 2026

Kim

Nice size room. Clean.

Partner

8/10

Excellent

26 Mar 2026

Ian

The room was great, we loved the fact that it had a kitchen. The Wi-Fi kept dropping at a particular time each day on our phones, and unfortunately the cable was out for a few days due to a storm.

Family_with_children

8/10

Excellent

25 Mar 2026

laureen

It served it's purpose.

Partner

10/10

Exceptional

23 Mar 2026

Tao

I knew it was highly rated breakfast and location is what I needed. Better than 90% hotel mattress from a guy sleeping on Simmons luxury firm mattress. This is the only one that I feel near my own mattress.
The only downside was my outer layer window couldn’t be shut and freeway noise wasn’t not bad and not super quiet either.

2/10

Poor

22 Mar 2026

Tom

I have stayed at this property several times and it continues to deteriorate with every visit. For starters, I tried to phone the property with a simple inquiry as I was driving toward Kennesaw and the person at the hotel refused to help me. I was instead given another number to call, which was an automated phone line that required me to enter the ten digit itinerary number to proceed, something that is impossible to do while driving on I-75. When I got to the hotel, I couldn't check in because nobody was at the desk. There was a sign saying that I had to come back later because nobody was available to serve my registration. When someone did show up, I experienced three unsuccessful attempts to get room keys that would unlock my door. After three trips back to the desk to say \"these keys don't work\", the staff person came to the room and unlocked it manually, which meant I couldn't leave the room because there were no room keys that worked. There was no television service at the property because of some technology issue that had not been resolved. My bathroom sink leaked. When I went to leave my third floor room and check out, the elevator was out of service so I had to use the stairs with all of my luggage.

Two weeks ago when I stayed there, I had to switch rooms because the refrigerator was making a loud noise that you could hear down the hall. My room was clean, but the hallways leading to my room are dirty and they smell. Not a positive experience. Never again.

Friends

2/10

Poor

22 Mar 2026

Anthony

Stayed a week with no Tv. They gave us free parking for the inconvenience, basically charged us for something that should be free anyway and took it off the bill. Tv went off a few hours after we checked in. After complaining to the management we were asked how they could make it better,they were told discount a day they said they couldn't. What they did do was take off 50.00. From a 7 day stay without tv. Which doesn't come close to making it better.

Friends_and_family Family

8/10

Excellent

21 Mar 2026

Alice

Room was very clean and adequately stocked.

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

Matthew D

Great staff nice area clean rooms

4/10

Poor

10 Mar 2026

Patricia

Rooms are clean. No covered walkway to enter the building while unloading luggage. Multiple building entrances and you have to go hunting on two stories to find a luggage rack. They do nothing to make sure they are returned. No ice machines or vending to get water or any drink unless you walk back out into the rain and go back to check-in. When you exit elevator signs pointing to the room number directions are behind you and on the wall down one corridor. Poor layout/design and amenities but overall clean and comfortable beds. Hope they can improve the check-in experience.

Partner

10/10

Exceptional

09 Mar 2026

Robin

The room was a great size and there was so much to do around the hotel.

10/10

Exceptional

08 Mar 2026

Cliff

This is my second time staying here in 3 years. I happened to be back in the area. It’s a great property in a great location. I have loved my experience both times and will stay here again.

Partner

10/10

Exceptional

06 Mar 2026

DOUGLAS

Nice. Good stay.

Family_with_children

6/10

Pleasant

06 Mar 2026

Mona

While the hotel was clean, it is an older hotel and our room definitely looked old. While the bed was good the bathroom needed a refresh with paint and fixtures. The main building has been updated but the buildings with the rooms looked worn down.

Friends_and_family Family

8/10

Excellent

02 Mar 2026

Savine

it's good for the money

Self

6/10

Pleasant

01 Mar 2026

Roberta

Property was a bit worn. Property required $6 parking fee and parking pass. The front desk asked for credit card for incidentals. Normal, but when I tried to put snacks on the room I was told the credit card was needed in case I messed up the room. Staff very unfriendly. Morning clerk could not smile or speak to you,

Partner

10/10

Exceptional

23 Feb 2026

Angela

Perfect room

10/10

Exceptional

20 Feb 2026

Tim

Everything was great...except the price😄

10/10

Exceptional

17 Feb 2026

Cassandra

The staff was friendly.

Partner

4/10

Poor

17 Feb 2026

John

Hotel and room had consistent smell of cigarettes and cannabis smell. It almost as if it was being pumped into the room through the ventilation. There was no mention of an overnight parking fee. Also the duration of my 5 day 4 night stay there was zero house keeping services.

4/10

Poor

17 Feb 2026

John

I stayed for four nights and each night the hotel and specifically my room had an awful cigarette smell and the occasional cannabis smell. It was almost like the smell was coming in from the vents. There was no mention prior to booking of a nightly parking fee. No house keeping services were available during the entire duration of my stay.

8/10

Excellent

15 Feb 2026

KachineFaith

Quiet, good breakfast

Leisure Family

10/10

Exceptional

14 Feb 2026

Michelle and David

Would stay again. Great location and staff.

10/10

Exceptional

09 Feb 2026

Gage

Nice

Business Self

8/10

Excellent

25 Jan 2026

Daren

Great value. Nice staff. Regular guest.

10/10

Exceptional

22 Jan 2026

Saribel

This room was amazing! It was big and was not expecting having two bathrooms and three tvs. Staff was very accommodating and friendly! Breakfast was awesome

10/10

Exceptional

16 Jan 2026

John

It was a great stay with nice staff.

Business Self

2/10

Poor

14 Jan 2026

Sydnei

The booking is extremely misleading... maybe Expedia should advise that we check with the hotel in reference to deposit. I wasn't able to check in at all. $104 down the drain

8/10

Excellent

10 Jan 2026

Emily

Great breakfast staff was helpful and friendly rooms are good.

Leisure

8/10

Excellent

10 Jan 2026

Dustin

Nothing stood out. It met our expectations based on the amount of money we paid for one night’s stay.

10/10

Exceptional

09 Jan 2026

Brittany

Room was great! Nice & big. Enjoyed our week there. Staff was nice. Didn’t have one problem or complaint.

Friends_and_family Family

10/10

Exceptional

09 Jan 2026

Norma Elizabeth

The staff was great. Amenities were good for my stay.

Leisure Self

10/10

Exceptional

07 Jan 2026

Dave

Nice big room and easy access.

Leisure Partner

10/10

Exceptional

29 Dec 2025

Lorin

Staff has been wonderful!

6/10

Pleasant

28 Dec 2025

tye

Pretty much as expected. Only issues were carpet was frayed where bedroom and bathroom connect, so tack board was poking thru. Wife stepped on tack. Bathroom door wouldn’t stay closed without lifting door to secure latch. Door hinges were rusty. I notified staff when checking out

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Lencia

We checked in late night and the staff greeted us with a smile and made check in easy and quick

Leisure Family

4/10

Poor

13 Dec 2025

Darin

was told I could get made to order breakfast, eggs or omelet etc….. there were burritos three days in a row, nothing remotely close to made to order.