Name: Extended Stay America - Atlanta - Kennesaw Chastai
Address: 3316 Busbee Drive, Kennesaw, 30144, US

2/10

Poor

17 Jul 2026

Christal

The room wasn’t cleaned. I paid for 2 beds. They had to move me to another room. And only had a 1 bed w/ a pull out couch. It was bugs in the room. Chips on the floor. The building stunk! Worst experience. The kids didn’t want to stay. And I had to call back and be compensated because they didn’t do the first time they said they did. And even after that they only funded 175.

Family_with_children

2/10

Poor

17 Jul 2026

Yuniaily

El peor lugar para quedarse, muy sucio todo con peste a cigarro a mariguana no puedes descansar bien por la bulla en los pasillos los parqueo te rayan los carros y no funcionan las cámaras , el peor lugar no se como lo califican de 4 estrellas porque ni una estrella se merece el lugar por la suciedad que hay

Family_with_children

2/10

Poor

10 Jul 2026

Candy

The pictures online are not of this property. It smells like weed even in the non-smoking room I was given. The floor was greasy and there were zero outlets for charging anything.

Self

6/10

Pleasant

24 Jun 2026

Juan

We arrived to the property and first impression wasn't the best but I don't judge the book by its cover. Went into the room and it had a smell like moist, the ac filter wasn't cleaned, and when I pulled the blanket because they were tucked in a white powder came off. Not sure what it was but I assumed it was for odor or maybe some sort of prevention for bugs. I have been to other extended stays and I haven't experience something like that. Overall I only stayed 1 night and wouldn't return.

Friends_and_family Family

2/10

Poor

21 Jun 2026

Davon

My stay was extremely disappointing. We had to move rooms three different times due to ongoing issues with the property.
The first room had a significant leak that left the entire carpet damp. The room felt humid and uncomfortable, and there were clear signs of water damage. After being moved, the second room had an air conditioning unit that stopped working and only blew hot air.
In addition, several rooms were missing basic items such as trash cans and shower curtains. Housekeeping standards appeared to be very poor, as the rooms were not cleaned thoroughly. We also encountered roaches during our stay, which was unacceptable.
To make matters worse, noise from other guests made it difficult to relax or get proper rest. Overall, this was a very uncomfortable experience from start to finish. I would not stay here again and cannot recommend this property to others.

Friends_and_family Family

6/10

Pleasant

29 May 2026

Evelyn

Entrance to hotel initially harledd to see so had to make a u-turn back to driveway. Pictures on website indicated a sofa for the suite, but my room only had a chair. Once settled in, found out the TV did not work, and did not want to change rooms.

Pet

2/10

Poor

27 May 2026

Juan

The room never got cleaned during our time staying there (3 weeks). The sinks would not drain, staff would not fix it. They continuously called late at night stating one of our rooms was not paid for, when I had every receipt showing that it was. An overall terrible stay, unclean and not helpful.

Business

6/10

Pleasant

23 May 2026

Jaime

Although posted as a 3 star property the overall standard is not aligned with that

Friends_and_family Friends

6/10

Pleasant

17 May 2026

Mark

Bare bones stay ... room only. No additional amenities.

Self

2/10

Poor

14 May 2026

Umair

I didn’t even checkin…saw the peppery from outside and left!

Partner

6/10

Pleasant

05 May 2026

Luther

The shower didn't work. The AC was too loud to hardly sleep. Overall I think the apartment you need A makeover. Would not recommend it to anyone.

Friends

2/10

Poor

27 Apr 2026

Leonardo

I have stayed at Extended Stay America multiple times in the past and have never experienced any issues until this most recent visit. Upon arriving to check in after a 14-hour drive, I was informed by the receptionist that I had been placed on a “do not rent” list. No explanation was provided.

To their credit, the receptionist was courteous and transparent enough to show me the system, which simply stated “do not rent” without any additional details. I had not received any prior notice—no phone call, email, or letter—regarding this matter, which made the situation even more confusing and frustrating.

I was advised to contact the relations department for clarification, but unfortunately, they were closed and would not reopen until Monday. This left me with no immediate resolution and forced me to find alternative accommodations on short notice, resulting in additional, unexpected expenses.

While I appreciate the professionalism of the front desk staff for trying to assist and offering nearby hotel suggestions, the lack of communication from the company regarding such a serious restriction is unacceptable and caused significant inconvenience.

Self

4/10

Poor

26 Apr 2026

Shelly

The room was very used. The furniture was tough. The bedding was clean and fresh. The bathroom sink was stopped up. I left at 6:30 am inwhich the elevator wasnt wotkinh and had to talke the stair with all my belongings. The was scary for a single women(like me) traveling alone. There was a couple out front smoking a joint. Was disappointed for the amoint of money i paid.
Definitely needs an upgrade.

Self

2/10

Poor

18 Apr 2026

Jeffrey

The room was filthy. The floors didn't appear to have been vacuumed or cleaned in a very long time.

The only thing clean appeared to be the bed clothes, fortunately, but the mattress was concave in the middle and was in really poor shape.

The kitchen area had appliances in poor condition, and absolutely no utensils of any kind, cooking or eating. Drawers and cupboards were completely empty.

The front desk is not staffed between 10pm and 9am, and instructions at the door to use the white telephone during those hours were very confusing.

Because of a four-hour flight delay and difficulties getting our rental car, we didn't arrive at the hotel until 5:30am the morning after our scheduled arrival. We checked in, saw the condition of the room, went ahead and slept in the bed for four hours, then checked out, even though we were booked for a week's stay.

10/10

Exceptional

16 Apr 2026

Carletha

The staff is wonderful. The only thing is the rooms sometimes have books.

10/10

Exceptional

16 Apr 2026

Carletha

G

8/10

Excellent

10 Apr 2026

LeanDrwin

It was good. Room could have been cleaner. Staff was very nice.

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Carletha

Great

Family

10/10

Exceptional

27 Mar 2026

Carletha

Ummm

10/10

Exceptional

06 Mar 2026

William

Good

8/10

Excellent

02 Feb 2026

Cheryl

Bed was very comfortable. I slept well everything was clean. Tiny regret of catchingcockroach

Business

2/10

Poor

22 Jan 2026

Kelvin

Didnt even get into my room ....told me i was able to check in after hours and then wen ibget there they cant check u in

2/10

Poor

03 Jan 2026

Vincent

There hair all over the bed

Leisure

2/10

Poor

28 Dec 2025

Austin

Went into the room and there were no sheets on the bed, no hot water and no toiletries. Tried for about 12 hours to get a hold of someone at the front desk. Had to sleep on a dirty bed with a mattress only. The next day could not get a hold of anyone until 11:00 and they finally switched rooms. But put us in a stink bug room with a ton of them. This was the worst experience and I would never recommend this place to anyone

Self

6/10

Pleasant

28 Dec 2025

Bronson

Hot water only worked at certain times of the day, none in the morning, only got hotter towards end of the day. The heat DID NOT WORK at all, room cool at night, and no maintenance man came around

Leisure Partner

10/10

Exceptional

23 Nov 2025

Katlynn

Ac was bad

2/10

Poor

06 Nov 2025

Sarah

The room had lots of trash in it, there was no toilet paper in the room (or in the hotel at all!). I checked out as soon as I found somewhere else to stay.
To be fair, the staff was friendly and they tried to be helpful.

8/10

Excellent

25 Oct 2025

George

Destiny in the reception is a great asset to this hotel

Business_and_leisure Self

6/10

Pleasant

23 Oct 2025

George

All regular minus

Business Self

2/10

Poor

19 Oct 2025

ALFREDO

Beyond Terrible

The halls were disgusting and smelled like urine, my room was occupied and the second room I was given had not been cleaned. I was told by the check in person. I would get a full refund, I still have not received my money back

Friends_and_family Family

4/10

Poor

11 Oct 2025

Christina

There was roaches in the room and the room had a terrible smell. We were scared to go to bed because of seeing the bugs.

Partner

4/10

Poor

03 Oct 2025

Scott

there was an AC leak
staff left a large fan in the room 'Odorox\"
mold in bathtub

Friends_and_family Family

10/10

Exceptional

27 Sep 2025

John

The staff is amazing our home away from home and extended family! Thank you Toni for being so professional and helpful and always smiling!

Business_and_leisure Pet

10/10

Exceptional

27 Sep 2025

John

The kitchen makes the experience

Business_and_leisure Pet

2/10

Poor

22 Sep 2025

Stephanie

The hotel had no toilet paper on property and told me to go buy my own because management had not ordered any.

Business

2/10

Poor

12 Sep 2025

Stephanie

When I got to my room I went to put my things away and noticed there was no toilet paper in the bathroom. I went to go downstairs and saw a room attendant at the other end of the hallway. I told her my room didn’t have any toilet paper and asked if she had any on her cart. She then told me management had not provided them for toilet paper for several days and there wasn’t any in the building. Having worked in hotels myself, I thought maybe she misunderstood because management would never not provide an essential item in a room, so I went downstairs to the front desk. I waited several minutes and saw the front desk clerk go out the back door in the lobby so I walked around and stopped her and asked if there’s any toilet paper. She said no they don’t have any and I looked at her very confused and asked what I was supposed to do as a guest of the hotel and she told me I need to go buy my own if I wanted some it was probably the worst customer service experience. I’ve had zero empathy zero ability to resolve. Honestly as a former GM that GM should have gone even to Costco and got toilet paper so the guests were not without. Also, had I been told that before I checked in I would’ve gone back out probably and gotten my own, but it was the fact that it was never even mentioned Like it’s an every day occurrence

Business

2/10

Poor

07 Sep 2025

Ibraheyma

Lost my reservation so i never stayed.

2/10

Poor

02 Sep 2025

Adreanna

Unfair

I rated all one stars because my room was given away last minute though it was reserved prior leaving in a different state with no where to stay.

Friends_and_family Friends

8/10

Excellent

02 Sep 2025

William M.

Decent for the price

4/10

Poor

31 Aug 2025

Verified traveler

Never again

Bathroom door wasn’t even on its hinges. Check in lady was rude.

We stayed on the way to Florida and had reservations at the same place on the way back. In the way back, they didn’t have a room for us. Will never stay at this chain again.

Friends_and_family Family

10/10

Exceptional

26 Aug 2025

John

Jameel and Kenya are awesome and make you feel at home with their warm smiles and friendly conversation! Very professional always is a definite plus plus! Thank you ladies for making things smooth and easy and familiar!😉

Business_and_leisure Family

10/10

Exceptional

17 Aug 2025

John

The staff and accomodations

8/10

Excellent

08 Aug 2025

Stephanie

Room was nice and clean. Wifi would not work for me, and calling down to the desk we could not resolve the issue. There was no shower curtain in my bathroom which made showering a challenge not to cause a huge mess. I asked if they had shampoo or conditioner and they stated they were out.

Business

6/10

Pleasant

03 Aug 2025

Allison

Mold on outside lining of fridge. Floor was slippery and dirty. Don’t even supply paper towels.

6/10

Pleasant

31 Jul 2025

Anthony

Have people living there and cops at the place had to pay for the towel and no one at the front desk all time at night no one there to help with anything will not stay there again and no pool hole door unlocked at the front door not good anyone can walk in

Leisure Family

10/10

Exceptional

30 Jul 2025

Bronson

Room was nice, quiet, cool, clean. No issues at all

Leisure Partner

4/10

Poor

21 Jul 2025

shareen

Barely anything worked the stove top was rusty. One of the night agents was irrated but still tried to help I guess .the one younger Girl in the morning she was nice. The hall smelled horrible I wont ever stay at an extended stay and for that price it should have been more comfortable and up to date

Business_and_leisure Family

4/10

Poor

20 Jul 2025

Taharra

There is no pool. No breakfast. The staff was okay and professional. Suspicious people standing around. I would never stay here again!

Leisure Self

2/10

Poor

19 Jul 2025

Tommy

You dont even get what you pay for!

Worst hotel i have stayed at period. Smells, no front desk service half the day. Dogs bark all night in the other rooms. Ghetto and run down. Not worth the cheap rate.

Friends_and_family Family

10/10

Exceptional

17 Jul 2025

Bronson

Our stay was quiet, had no issues at all. The only issue was the fan in bathroom didn't work which really wasn't an issue, other than that no problem

Leisure

10/10

Exceptional

16 Jul 2025

John

I am so happy we found this place we were staying at the motel 6 in Canton which slowly took a nose dive in quality the last few months and the stay here at AES has been a breath of fresh air and it's so clean and spacious! Beware of the German roaches if u decide to stay at motel 6 in the near future when u leave they may travel with u...GROSS!!

Leisure Family

10/10

Exceptional

08 Jul 2025

Courtney

Bang for your buck.. for real!

The room was very spacious, I'm a family of five and we had plenty of space, the price for what you get is prefect even though the pool was not open. The room size and cleanliness made up for it. It's pet friendly and i only heard a dog once and i think they were passing my room, so it's insulated. And did i say clean? If i had time i could have soaked in that tub for sure. You guys were great though, thanks.

Friends_and_family Family

10/10

Exceptional

03 Jul 2025

Mark

Great convenient location. Hours could have been earlier.

Leisure Self

2/10

Poor

29 Jun 2025

Kati

Worst Hotel Ever

This was the worst hotel ever. They charged us $2 per person per day if we wanted clean towels and washrags. They do not come in daily to \"clean\" we were informed that they do that every 2 weeks. The front desk is never open and if they are there they will give you towels with hairs all on them....
The hallways smelt like skunk weed and there was a dog turd in the elevator. If you don't have back probably you will after sleeping on their bed. They do not have a hairdryer in the room. You will have to go to the front desk for shampoo good luck with that. They also only give you one little bitty bar of soap.

Friends_and_family Family

4/10

Poor

22 Jun 2025

Lisa

Floors were greasy, not enough pillows or linens for four people. Pull out sofa was unusable, I tried to dust off the mattress but it was stained and thin. Full size bed was old and gross too.

Leisure Family_with_children

8/10

Excellent

02 Jun 2025

Stephanie

The staff was great. The only thing that I wish was better was there was no comforter or extra blankets in the room, and no shampoo when I asked for some

Business

2/10

Poor

24 May 2025

Matthias

Rooms Smell Disgusting

This hotel was grotesque.

t smelled so bad, I couldn't tolerate it. The lobby smelled bad but I was hopeful the room would be ok. When I got into the room it smelled like someone had died in it. The room was dingy and musty and dark. I tried to ignore it but it made me sick. It smelled so bad I couldn't sleep. I got out moved to another hotel.

Self

2/10

Poor

19 May 2025

Marcellus

Cancelled On Us The Day Of

They called and cancelled one of my rooms the day of so I was left scrambling trying to find another place to accommodate us. It was really bad.

Business

10/10

Exceptional

14 May 2025

Rowa

The hotel smelled good, the front desk allowed me to choose what room I wanted and the manager was the most friendly down to earth person I have met in a long time. It was refreshing. The hotel itself is older but well kept could definitely use some updating but I paid less than $80 so I guess you get what you pay for. Good spot for low cost quick stays but some of the other people I met here said they had been living here for months. To each their own

Leisure Pet

2/10

Poor

11 May 2025

Lindsay

Not clean.

Leisure

8/10

Excellent

02 May 2025

Verified traveler

Would be five stars if it had a coffee maker

I was here for a funeral and had the studio and it does have a nice little kitchen area it's a nice room that has all the amenities for a decent price. I wish it had a coffee maker but other than that it was great. I had to buy my own little one.

Friends_and_family Family

10/10

Exceptional

23 Apr 2025

Justin

James at the front desk is the best i recommend to all

Partner

8/10

Excellent

15 Apr 2025

Colourgrad

Atlanta break

The hotel was adequate for 2 night stay

Friends_and_family Family

10/10

Exceptional

09 Apr 2025

Matthew

All good

2/10

Poor

07 Apr 2025

Margaret

Property had no hot water. We were told the whole floor did not have hot water with no empathy or concern. Manager refused our refund so we could check out and secure another hotel with hot water

4/10

Poor

28 Mar 2025

Chelsea

The room was somewhat clean. Some stains were permanent. Like the ones on the bathroom sink. The room was spacious. The let out couch mattress was old and stained up pretty bad as well. It looked gross. Everything is old and outdated. There were ants in the bathroom. Not to mention the hallways smell horrible.

2/10

Poor

22 Mar 2025

Ethan

Didn't have hot water first couple nights and I killed at least 20 roaches. At least they didn't have bedbugs

Business Self

10/10

Exceptional

19 Mar 2025

Rowa

The place was a bit older than I’m used to but for $60 I was pleased. The room is like a mini apartment even had a dishwasher and the place in itself was clean. The staff was also friendly and even called me to see how my stay went. Thank you

Leisure Self

10/10

Exceptional

11 Mar 2025

Josh

I really loved this place

Business_and_leisure Family

10/10

Exceptional

07 Mar 2025

Jacaia

We had an issue with our first room but the girl at the desk was quick and able let us handpick a new room. Thank you

10/10

Exceptional

03 Mar 2025

Jacaia

This place clean the ppl wiz friendly

Leisure Self

10/10

Exceptional

25 Feb 2025

James

For how cheap this place was it was actually pretty good. The rooms are spacious apartment style and the place was clean.

Leisure Self

2/10

Poor

08 Feb 2025

Janice

They don’t give you toilet paper when you run out and you take your own trash out

Business Partner

2/10

Poor

07 Jan 2025

Robert

Tenements are Cleaner!

AWFUL! The room was dirty, full of dirt, used needle in drawer!, NO kitchen utensils, pot, pan dishes etc! Fridge had mold. The oven had never been cleaned. Tried to resolve at facility, got a run around and told to call Hotels.com We cancelled, but have not been given a refund for six of seven days. Next day no response from amangement, no change in room no cleaning or apologies. Moved out the second night there to Comfort Inn. Oh, before I forget: I stepped on an earring left behind by the previous unfortunate traveler! Went through the skin!

Partner

8/10

Excellent

07 Dec 2024

Nicholas

Its better than them streetz

Leisure Self

2/10

Poor

26 Oct 2024

humberto

Booked two rooms at 2:00 PM through Expedia and when arrived at the property they only have one room available and had to cancel at the property and look for another hotel at 10:00 PM after been working since 5:00 AM.

Business Self

10/10

Exceptional

27 Sep 2024

Isiah

Great staff!

Business_and_leisure Pet

10/10

Exceptional

02 Sep 2024

Fernando

Quit place easy access

10/10

Exceptional

18 Aug 2024

Lashawn

good

Family_with_children

2/10

Poor

28 Jul 2024

Jason

Was not able too check In !! Double charged my card

2/10

Poor

22 Jul 2024

Cardaiz

After driven 8 hour

The room was dirty and never clean. Was told i can give you some sheet and you can change it.

Business

2/10

Poor

21 Jul 2024

Natashia

Online said there would be breakfast, which is why I booked it initially. It smelled horrible inside.

Leisure Self

6/10

Pleasant

14 Jul 2024

Monique

My room was clean, no bugs and the area felt safe. Air conditioner was on point! Location was great for shopping and dining. The only thing that made me crazy was the FREE WiFi. It was terrible and even when I bought extended WiFi it wasn't much better. I would suggest updating that and also the decor.

4/10

Poor

12 Jul 2024

Shelly

The breakfast is an “grab & go”. There were a lot of people loitering when we arrived, which made us a little uncomfortable. Even though the room was clean, the carpet was wet and we could not walk around barefoot. The sink in the bathroom had a huge crack in it and there was an overall stench throughout the room.

Leisure Family

2/10

Poor

03 Jul 2024

Onekia

We selected this hotel because we were traveling to a baseball tournament at LakePoint for a week and wanted to be able to cook meals. We also wanted a pool for daughter to be able to swim. I picked this hotel because of those two things. The hotel was horrible and not as advertised. It was more of a low rent apartment. The pool has not been operational for years. The hallway smelled of what ever foods were cooked and was not clean. The fire alarm went off which scared my daughter and caused her anxiety to go through the roof. We left the property early and went to a Marriott which my family was much more comfortable at. The hotel staff was friendly. I do not recommend this hotel at all great if you are looking for a low budget apartment not for a family traveling you feel like your invading on the tenants.

Leisure Family

4/10

Poor

24 Jun 2024

David

Room was not clean

Leisure Family

2/10

Poor

02 Jun 2024

Michael

Absolutely horrible experience. Hotel was filthy and our family felt very unsafe.

Leisure Family

2/10

Poor

28 Apr 2024

Verified traveler

Ghetto

Did not get to stay there due to no parking for my haul and trailer . Did not get to stay there there no parking at all. Had to find another place to stay at

Partner

2/10

Poor

21 Apr 2024

Rikki

At check in I was greeted by Stella and her headphones with “we have no studios available”, no hello or smile or anything. She told me she’d have to upgrade me to a queen suite since the original rooms had to be cleaned still, which is obviously fine but then she said I’d have to pay the difference. Every piece of info I had to pry out of her as she awkwardly stared at us. Once I informed her three times that I reserved two rooms that were available online at the time, she just walked away for a few minutes. She came back, saying nothing for a total of 5 minutes, other than to ask me my signature for the rooms then handed us keys. The rooms smelled terrible, every surface was sticky, the blanket was essentially a second sheet, there was no hair dryer, no coffee maker, and the “complimentary breakfast” was a packaged granola bar.

Leisure Pet

10/10

Exceptional

18 Apr 2024

Danielle

This hotel has amazing staffs they are the best you are all the best that can come I will recommend this hotel stay with anyone and all

Self

6/10

Pleasant

26 Mar 2024

Debbie

Staff was friendly and check in was fast, Hotel had a very Smokey smell, carpet in hallway was dirty and chunks of carpet was ripped out. Black hair on towels and bed sheets. Would not stay here again.

Leisure Family

6/10

Pleasant

18 Feb 2024

Joyce

Room was large and comfy. Refrigerator wasn't level and even though it was on the highest setting was not keeping food cold enough. Range wasn't level and made cooking difficult.
Would stop at desk to get toilet paper and they seemed to be out each time. Ended up buying our own. Asked for replacement towels and had to wait over 2 hours for the towels.

Leisure Friends

10/10

Exceptional

17 Jan 2024

Lashandra

It’s super quiet &’ the staff here is very nice &’ friendly

8/10

Excellent

14 Nov 2023

Michelle

Wish I could have afforded to stay somewhere else.

There was this one girl that every time I asked a question she would just look at me as if she either didn’t know or didn’t care. The site says breakfast, there’s no breakfast other than oatmeal packets & coffee. If you have a kitchen, u have to ask for the dishes at the desk, they give you dish liquid in tiny packs. The hallways are atrociously stinky. Smells like a mix of weed & cigarette smoke. The beds are so uncomfortable, my back hurt for days. The pullout sofa mattress was so thin I could feel every spring.

Business

10/10

Exceptional

21 Oct 2023

Kazi

No Texi Service

10/10

Exceptional

18 Oct 2023

Stephanie Jill

I did not actually stay. I reserved the room for my brother’s family. They are all variously disabled, and my sister-in-law had to have surgery in Marietta with a next-day followup. It would have been a lot for her to have to make 2 100-plus mile round trips in 24 hrs so I helped with getting them a place to stay. It’s my understanding that my brother complained about some aspects of the stay. He was not even there—he ended up “not being up to going”. Thanks for providing a safe and accessible place for my relatives to accomplish what they needed to do.

Business Family

6/10

Pleasant

29 Sep 2023

Kimberly

Needs some upgrades

Leisure Self

6/10

Pleasant

10 Sep 2023

Patricia

My son and I were locked out of our room twice and no one called or communicated as to why.

Business

10/10

Exceptional

06 Sep 2023

Verified traveler

Great stay

This is the cleanest ESA that we have stayed in in years! The property is within walking distance of KSU and the night we checked in some people had parking problems because there was a football game and folks felt ok with parking at the hotel.
At check in the desk clerk seemed to be speaking with her teeth locked together, it took both of us to decipher what she was saying.
The room was spacious and clean. We had to ask several times in order to get all of the kitchen \"stuff\" that we needed. No dish drainer though.
WE WOULD DEFINITELY RECOMMEND THIS PROPERTY!

Business

8/10

Excellent

13 Aug 2023

Tavorn

Awesome

Business_and_leisure Self