Extended Stay America - Atlanta

Extended Stay America - Atlanta - Kennesaw Town Ce

United States , Atlanta - GA
KENNESAW, 3000 George Busbee Pkwy. NW
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100 reviews shown

6/10

Pleasant

19 Apr 2026

deborah

The beds and bathroom were very clean, mist importance to me

Family

10/10

Exceptional

08 Apr 2026

Carrie

Staff was very nice! The property itself was essentially falling apart. In a suite room with refrigerator and stove; there were no utensils, no bowls, no coffee maker, no cups or glasses, no plates, no nothing.. I did ask the staff and there is no ice in this facility nor ice bucket to even carry it in. Breakfast is a stale muffin with a coffee dispenser..
If it weren’t for the wonderful staff, I would have left and asked for my money back!

Self

8/10

Excellent

04 Apr 2026

Cheryl

Clean room, left at 3:45am so didn’t have breakfast, staff helpful

8/10

Excellent

26 Mar 2026

Michael

Struggling on the maintenance front. New beds but wobbles lol.

Friends_and_family Family

6/10

Pleasant

15 Mar 2026

esteban Rafael

Partner

10/10

Exceptional

05 Mar 2026

Michael

Great location. Quiet. Clean.

Self

10/10

Exceptional

24 Feb 2026

isaac

Great

4/10

Poor

23 Feb 2026

Martin

There were bugs in the room.

Family

10/10

Exceptional

06 Feb 2026

William

Nice and peaceful

4/10

Poor

22 Jan 2026

Robin

Needs updating and cleaning. Staff isn’t friendly

4/10

Poor

20 Jan 2026

Alvin

The breakfast wasn’t a breakfast, it was a sugar snack. There was no juice or even an egg. Also no dishes or cutlery was provided. The fact that we were supposed to rent dishes was ridiculous. We chose extended stay so we could purchase groceries and prepare there instead of eating at restaurants. The 2 good things were plenty of hot water for showers and no bugs.

Business Partner

8/10

Excellent

18 Jan 2026

Paula

Clean room; staff were great; breakfast was very limited.

10/10

Exceptional

31 Dec 2025

Patrick

Staff was great, room was clean just old and dated.

Partner

4/10

Poor

16 Nov 2025

Marc

First the floor wasnt cleaned

4/10

Poor

15 Nov 2025

Letitia

Yes as we arrived.

10/10

Exceptional

07 Nov 2025

Elizah

Clean room

Business_and_leisure Partner

10/10

Exceptional

04 Nov 2025

Charline

Great staff who went over and beyond to be helpful during a stressful situation. Big smiles, friendly welcome, affordable accommodations. No complaints! 5 star as far as I'm concerned.

10/10

Exceptional

16 Oct 2025

Shericka

The staff are amazing. The room is very clean. I have no complaints about this hotel. I would stay here again.

10/10

Exceptional

13 Oct 2025

Shericka

This hotel is affordable, comfortable, safe and very clean. The staff is friendly and professional. I would stay here again. And I would recommend it to my friends & family.

Leisure Self

10/10

Exceptional

12 Oct 2025

Myrissa

My husband and I stayed here for four months, while in transition, so we had a good deal of experiences. The staff was really nice and friendly and was always there to help and we really didn’t have any issues with them. We originally was in a king room and loved it, but decided to move to a queen room to save money, and when we got to the queen room it smelled 100% like cigarettes. We went and told the cleaning crew because it was extremely strong and set off my husband’s allergies and gave me a headache. So, the cleaning crew cleaned up the room, but we ultimately decided to go to another room. When we got to the other room it was perfect and had no smell of cigarettes. The property does everything they can to keep people from smoking in their rooms, but unfortunately can’t catch everyone. Our only complaints were our neighbors who would smoke weed in their room, which kept us up at night. Also,the influx of random people and limited parking when a game was happening, the constant slamming of doors all night, and the fact you have to request for your room to be cleaned. The worst part of the entire experience was just the people staying there with us, but naturally we couldn’t control that. Overall, it was a pleasant experience being that we’ve never stayed at an extended stay before. We appreciated the staff and all that they did for us, they all deserve a raise ! ☺️

Leisure Partner

8/10

Excellent

06 Oct 2025

Sylvia

I think the need to offer more

Business

2/10

Poor

05 Oct 2025

KERRY-ANN VONDA-KAY

I DO not recommend. Rooms outdated and filthy. I checked in and checked out within an hour.

Business Family

2/10

Poor

02 Oct 2025

Bill

Smelled like lysol orsome cleaning solution from lobby to inside room. No shower curtain,no ice machine or ice in ice trays in refrig in room. had to buy a bag of ice.

Business Self

10/10

Exceptional

01 Oct 2025

Douglas

Yes, but there were roaches in the room.

Leisure Self

8/10

Excellent

26 Sep 2025

Matt

For the price it was a great. My only complaint was that the kitchen floor was really sticky, but it was nice to have a full fridge and microwave with stove top. I would recommend bringing a keurig as there isn't any coffee option i the room. Still 4 out of 5 overall.

2/10

Poor

25 Sep 2025

Philip

Staff was non existent, cursing the last customers as they were leaving. After that , it was clean, dry, and habitable . I wondered if the customers were looking for a free stay. My stay was uneventful, room seemed clean and comfortable.

Self

6/10

Pleasant

21 Sep 2025

Sandy

Needs updating..

Leisure Partner

10/10

Exceptional

19 Sep 2025

DELDRIC

I was visiting my son that is a student at Kennesaw State and this property was very close to the school. Shopping and great food close by

Leisure Family

6/10

Pleasant

15 Sep 2025

Taylor

It was fine for the night but it was very questionable. We had old blood in our room and a very dirty bathroom. The A/C barely worked but it was fine for a one night stay

Leisure Partner

6/10

Pleasant

13 Sep 2025

Dawen

the Wi-Fi constantly disconnects

Leisure Self

4/10

Poor

06 Sep 2025

Karani

Furnitures, bathroom and refrigerator are all old. Refrigerator was also rusted. The aile of the second floor was dirty in general. They did not vacuum at all. There was a pile dirt by the elevator and it stayed for five days! It was still there when I was leaving. Despite good manners of the staff, it was not a pleasure to stay there.

Leisure

10/10

Exceptional

04 Sep 2025

Sean

Nice

Business_and_leisure Self

2/10

Poor

03 Sep 2025

Carlos

10/10

Exceptional

03 Sep 2025

Verified traveler

A keeper

We have been traveling for business for 30 years. This ESA is the nicest property that we have stayed at for a long time.
This will be a repeat stay!

Business Partner

6/10

Pleasant

02 Sep 2025

Natasha

The property was pet friend my only real issue was the noise the refrigerator kept making.

Leisure Pet

2/10

Poor

01 Sep 2025

Kymesha

Extremely disappointed, no pool, no extra towels, no pot pans or utensils in the “fully equipped” kitchen. Carpet was pulling away from wall. No option for conjoined rooms as advertised. All were my main reasons for choosing this location and I’m extremely disappointed.

Leisure Family_with_children

4/10

Poor

27 Aug 2025

Tina

Good location, bad condition.

One word, filthy. The floor in the room had not been mopped. I used a room towel to mop the floor and it came up black from dirt. The cabinet in the room kitchen was full of food left over (and rotting) from the last guest. But maybe the worst was that the backdoor was propped open with stick so that anyone could access the hotel unnoticed without a room key! Terrible for security.

Friends_and_family Family

4/10

Poor

26 Aug 2025

Brenda

The room was not really clean. The outside of the refrigerator was very dirty. Hotel clerk not very helpful

8/10

Excellent

13 Aug 2025

Carlos

Very convenient

Business Self

10/10

Exceptional

06 Aug 2025

Sheena

Clyde was very helpful during my stay here. I would definitely stay again.

8/10

Excellent

27 Jul 2025

Dora

Smiles and attention to guest

6/10

Pleasant

27 Jul 2025

Patricia

Management was amazing! Despite the experience I had the first night everything else was perfect! The staff was very polite and friendly. Hotel needs updating.

Business_and_leisure Self

2/10

Poor

27 Jul 2025

Alexia

Disappointed

It was not what I expected...I checked out after 40 mins expecting my refund back

Self

2/10

Poor

24 Jul 2025

David

This looked like an okay place for my family to stay from the pics and description online. I wasn’t expecting a 5 star place, but it was very different upon arrival. There was not a single dish, pot, pan, cup, or silverware in the kitchen. Bullet hole in the elevator door. “Grab n go” breakfast consisted of 5 Nutrigrain bars sitting on a counter. No juice, no coffee, no other options for food. I didn’t feel safe with a family here. The front desk was very accommodating in letting me check out early though so I’ll give them that.

Leisure Family

6/10

Pleasant

23 Jul 2025

Ann Katherine

It seemed like long term housing for a lot of the guests. Not family oriented.
It wasn’t very clean, there were stains on the carpet, broken flashing into the lobby, and wear and tear basically everywhere. Definitely needs updating.
But, it was inexpensive and close to restaurants.

Business Family

2/10

Poor

14 Jul 2025

Heather

Dirty, dark, sketchy

Leisure Family

2/10

Poor

13 Jul 2025

Robert

it was ok.

Beds were ok. Came across two roaches - one that ran beneath the refrigerator and another in the bathroom. Was drying myself and it popped out of the towel. Coffee wasn’t ready in the morning.

Friends_and_family Friends

4/10

Poor

12 Jul 2025

Tiffany

The property was a convenient location for the reason of our stay and cost effective. However, the entire building smelled of cigarette smoke, weed, and mildew. There was loud noises from the tenants upstairs and the room had blood stains on the carpet and little to no water pressure in the shower. The parking lot was a little sketchy at night with the groups of individuals that were hanging out by the cars.

4/10

Poor

12 Jul 2025

Kay

Room wasn't the cleanest. Staff was extremely helpful and courteous.

Leisure Family_with_children

2/10

Poor

10 Jul 2025

Lindsey

Gave my room away, terrible management.

Family_with_children

6/10

Pleasant

15 Jun 2025

Heather

Property was dirty and dumpy. The room had a horrible moth ball smell.

Business Family

8/10

Excellent

12 Jun 2025

Alex

Not bad! For the price this is a good option if you are in the area. Obviously it’s a budget motel so you know what you’re getting into, but it was quiet, relatively clean, and no bed bugs- that’s all I care about in a motel. 7.5/10

Self

2/10

Poor

11 Jun 2025

Christopher

Wouldn’t stay again. People hanging around at night by the side doors and in the parking lot.

2/10

Poor

04 Jun 2025

PILGARB

The smell when I entered the room was so strong that it gave me a headache.

Business

6/10

Pleasant

28 May 2025

Maria

Staff was very pleasant and over all cost was fantastic. Bed was comfortable. Coffee at front desk was also good.

However, hotel itself was very outdated and in need of help. Rooms were damp (everything felt wet), carpet was dirty (left dirt on your feet), furniture dated and scratched. Alarm clock woke me up at midnight. Ladies be forewarned but no hairdryer in rooms. Luckily front desk had one for me.

Guess you get what you pay for… overall ok place to sleep on a long road trip. Again, staff was pleasant.

Leisure Family

6/10

Pleasant

28 May 2025

David

There were no plates, silverware, cups, coffee maker, pots & pans, utensils. For an extended stay hotel with a full kitchen, the kitchen is useless without those items. Otherwise, it was fine

Leisure Family

2/10

Poor

27 May 2025

Katherine

I did not feel safe at this property. It was not clean and as soon as you walked in you could tell it did not smell good. Within an hour of being there fire alarms were going off. We did not stay and ended up leaving early. It was a very disappointing experience.

Leisure Family

8/10

Excellent

25 May 2025

Sandra

Friendly and helpful staff

Leisure Family

10/10

Exceptional

17 May 2025

Gary

Good Job

I was in town to help my daughter move out of her dorm. It was too late for me to drive home when we finished. I live 5 hours away.

I pulled up Hotels.com and, within 15 minutes, I made my reservation, drove to the hotel and was registered as a guest by a very personable night auditor.

To answer your question about cleanliness, I was pleased by the condition of the room. I’m a former road warrior with many hotel stays all across the country under my belt and it became apparent during the walk to my room that this hotel had some years on it and was formerly tolerant of smoking. This is not a knock on the facility. To the contrary, I know how hard it is to get that smell out of the walls, drapes, carpets and bedding. They’ve done a good job. Also, I was VERY pleased with the condition of the bathroom. After all the years of travel, I have my own check-in routine that I perform. Y’all passed.

Thank you.

BTW, I’ve rarely written a review before this (or, none that I remember), using words other than “good job” or “unsatisfactory.”

Good Job!

Friends_and_family Family

8/10

Excellent

15 May 2025

Sylvia

Customer service is wonderful

Business

2/10

Poor

10 May 2025

Francisco

Property is old, filthy carpets, elevator about to give up. Noticed that many people actually live there with all sizes of dogs with one of them living in the room next to mine waking me up at all times. Definitely a bad choice. The saying “you get what you pay for” applies.

Leisure Self

2/10

Poor

03 May 2025

Kirsten

Our room and the shower curtain smelled bad, and our sheets were very damp. Overall a poor experience.

Leisure Partner

10/10

Exceptional

02 May 2025

Curtis

Great staff

6/10

Pleasant

24 Apr 2025

Lee

It was an ok stay. The kitchen area looked like it had been used up. The bed was nice and clean.

Business Self

4/10

Poor

23 Apr 2025

Russell

Could have been better

The fire alarm went off at 5 am which can happen but the staff was very inexperienced in how to handle it and gave no real explanation as we lost sleep and left with the alarms still going on and off.

Partner

10/10

Exceptional

16 Apr 2025

Curtis

Great Staff👍

Leisure Partner

10/10

Exceptional

16 Apr 2025

Curtis

Great Location to stay

Leisure Partner

10/10

Exceptional

16 Apr 2025

Curtis

Great Staff!!!

Leisure Partner

2/10

Poor

16 Apr 2025

Trevor

Told to wait outside for 50 minutes before checkin

Tried calling multiple times 4 hours before I was going to be there cause I figured I would be nice enough to let them know I would be a after midnight Check-in. After phone ringing for 30 minutes and multiple recalls, I called Extended Stay reservations and asked them to call and then was put on hold for another 10 minutes before I hung up. I called again a hour or 2 after the first initial calls, and it sounded like someone answered but I couldn't hear them and they couldn't hear me. I did this twice and both times it was just silent. Once I arrived at the hotel, was told I had to wait 50 minutes until 2:30 a.m. before I could be checked in. I arrived at the hotel at 1:38 A.M. I had to sit out in the parking lot fir 50 minutes before I could get checked in due to the hotel not having a working phone so that I could tell them and they could just easily had gone ahead and did the paperwork when I arrived, since they alreqdy had all my card info to reserve(hold) the room. Very unprofessional business and hotels.com should drop this location from its sponsorship as it tarnishes your reputation as well. I will be having a heated discussion tomorrow when I wake up to get this refunded through you since the hotel said they couldn't do anything about it and wont even offer me a hour stay past check out. I don't leave reviews except for when it is really poor service and making a customer wait outside in your parking due to your(hotels) inability to have working phone at front desk

Business

10/10

Exceptional

06 Apr 2025

Jessica

Clean, affordable and had many options to eat!! We needed one night and this was great!! Also the bed was comfortable!!!

Leisure Partner

10/10

Exceptional

31 Mar 2025

Curtis

I enjoyed my stay here the staff was really great

Leisure Partner

10/10

Exceptional

31 Mar 2025

Curtis

This property is very well maintained and the staff are very friendly and very professional they are always willing to help and assist you with any questions issues or concerns!! I will definitely recommend this location to all my family and friends!! Keep up the great work guys

Leisure Partner

10/10

Exceptional

29 Mar 2025

Curtis

Great place to stay

Leisure Partner

4/10

Poor

29 Mar 2025

john

Room 214, 3/28/25--2 luggage carts in the hotel. 1 with 1 flat tire, the other with 2 flat tires. Difficult to push a load of luggage with flat tires. An egg container in the fridge with 2 eggs. A carton of milk with 1 inch left in the bottom. An empty box of brownies and a used roll of aluminum foil in a drawer. Was the room even cleaned? TV didn't work. The front desk guy said we could get another room, but it would not be what we paid for, and he couldn't replace the TV because it was secured to the cabinet. It was not. Bed was made with a dirty blanket under the top sheet. Who puts a filthy blanket under the sheet? Anyplace is better than here.

Leisure Pet

10/10

Exceptional

17 Mar 2025

BAKARI

Just staff are nice

2/10

Poor

16 Mar 2025

Onoriode

Extended stay is a disappointment no matter the State. Am done giving this company a chance. Never again

Leisure Self

2/10

Poor

12 Mar 2025

Evelyn

Everything in this place was old, cigarettes burns all over the place. Leaks in the first room that we didn’t know where it was coming from. The toilet was stopped up and the second room that I had to move in the kitchen sink had a leak was leaking and also the first room that I had the kitchen area for the stove did not work. This place is horrible and I would like some of my money back. I would not advise no one to stay there but the front desk people are great.

6/10

Pleasant

11 Mar 2025

Jawad

I don’t like the Expedia customer service I’m calling to check about my refund. Nobody give me any answer when I’m going to receive my refund .

2/10

Poor

02 Mar 2025

La Rhetta

This property needs a lot of work. Seems to cater to transits. Upon arrival some man tried to \"help\" me with my bags and he did not work for the hotel. Ther wer no plates, glasses, silverware, pots, plans in the rooms? Felt unsafe with my child. Only shining star was the person who checked us in a petite woman with dark hair and glasses. I would never go back to this hotel or recommend it to anyone.

Leisure Family

2/10

Poor

01 Mar 2025

Amanda

I had to go buy cleaning products just to clean the shower and the toilet before me and my partner could use it the curtain fell in the middle of the night scaring me the ac didnt work the room was hot

Leisure Partner

6/10

Pleasant

23 Feb 2025

Toni

Staycation

I came for a staycation with my partner. The young lady at the front desk was extremely friendly and polite. The room was clean for the most part. There was some weird brown splatter on the wall, but I didn’t want to investigate what it could’ve been for obvious reasons; and there was some hair on the sink from where someone shaved. Otherwise everything else was tidy. The bed was hard, but I managed to get comfortable enough to sleep. My only gripe is the noise. I was on the side close to the stadium, so the music coming were there was a little irritating, but it didn’t last all day so I got over it. Overall it was okay for a last minute decision.

Partner

6/10

Pleasant

19 Feb 2025

Cristiano

cafe da manhã, não é somente cafe e agua quente com barra de cereais !

Business Self

10/10

Exceptional

19 Feb 2025

Eric

Leisure Partner

2/10

Poor

16 Feb 2025

Peter

Terrible , dirty , filthy , not sanitary , I demand a full refund

Leisure Self

10/10

Exceptional

15 Feb 2025

nelly

Perfect

10/10

Exceptional

14 Feb 2025

Mohammad

Limited living space for a guest

4/10

Poor

02 Feb 2025

Caitlyn

The property looked very sketchy looking on the inside. The elevator looked like something out of a horror movie, it looks like someone never completed it during renovation. Although I had a non-smoking room my room still reeked of cigarette smoke. The room had laminate floors in it and I dropped something on the floor and looked under the bed and saw all kinds of crumbs and stuff all over the floor. The so called complimentary breakfast consisted of coffee and small little muffins and nutrigrain bars.

Business Self

10/10

Exceptional

26 Jan 2025

Verified traveler

Nats out of control

The stay was fine. The only issue I had were nats flying around getting on food items, after seeing them inside toilet.

10/10

Exceptional

26 Jan 2025

Mario

Its nice for the price nice and clean and smells really good when you fitst walk in

Leisure Partner

8/10

Excellent

25 Jan 2025

Bruce

It was a good value and convenient.

Leisure Partner

4/10

Poor

17 Jan 2025

William

Too expensive not what its cracked up to be

Leisure Self

2/10

Poor

14 Jan 2025

Anabel

Cold room in winter. Not friendly staff and the room was noisy. I couldn't sleep.

2/10

Poor

31 Dec 2024

SEYEONG

Really dirty. Sticky floor

Business_and_leisure Friends

4/10

Poor

30 Dec 2024

Tara

The window curtains immediately fell off when trying to open them. Let the front desk know and they said someone from maintenance could come another day. I was here for a week and no one ever came. The air conditioner did not work and the room stayed hot. The side door to get into the building did not work and I kept getting locked out and had to get several new keys.

Business Pet

6/10

Pleasant

25 Dec 2024

nelly

No house keeping

6/10

Pleasant

22 Dec 2024

kirstie

everything is good just the breakfast selection very limited

4/10

Poor

08 Dec 2024

David

First and last time at this place

We got what we paid for, it was my first time at this place, I don’t think I will be back. The bed is just standard size and not queen size like they mentioned.

Friends_and_family Family

10/10

Exceptional

27 Nov 2024

Daphne

Great place to stay with a kitchen

Business

6/10

Pleasant

22 Nov 2024

Tressie

Elevatornwas doen had carry luggage up 3 flights and noisy guest altertations.

4/10

Poor

14 Nov 2024

birdie

Driving thru so it was a last minute stay I have a disability and the elevator was out and no rooms on the first floor there was a lot of young people back and forth in th in the hallways I just need 6 hours of sleep and left it did have a kitchen with nothing in it you had to ask and come and get it downstairs I wasn't going to do inorder food had to come downstairs and get it it probably a great place they had construction as well maybe I was there at the wrong time

Leisure Partner