Comfort Suites Kennesaw

United States , Atlanta - GA
KENNESAW, 3366 Busbee Drive Nw
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100 reviews shown

10/10

Exceptional

21 Jun 2026

Kenneth

The entrance has a slight grade so watch ur step. Staff was nice. Breakfast options were decent. Beds were soft. Personally didn't like the pillows. They were very soft. And 4 of them per bed.

Family_with_children

6/10

Pleasant

18 Jun 2026

Mary

The grounds were very pretty and clean. The lobby and breakfast area was nice and clean. Most of the staff were friendly and it was very quiet when in our room.
The issues we had were the nasty smell in our room! We stayed in rooms 418 and 420. Both appeared nice and clean. Room 418 has a horrible odor. Best I can describe is wet Fritos and dog! My daughter thought the carpet felt damp. The kids were already in beds by the time I got up there so we stayed but anytime I woke in the night I had a hard time going back to sleep for the smell. Also, we went down in the morning for coffee and it was in the pump type canisters. It was only lukewarm and not good. Only one of the three of us drank it. Also, we couldn’t get waffles (what the kids wanted) because all the housekeeping ladies were making themselves plate fulls and taking them upstairs. I personally feel customers should have been prioritized. As we were loading to leave, I seen no one was in line at the waffle maker so I went to get our 2yo some to go. No one was around but the maker was closed and had 1:38 left. As I waited, the attendant came out and ask me if something was wrong. I said I was waiting to make a waffle but the machine is in use with no one around. She said oh, she (another worker) took a plate upstairs while these cook. She will be back! I waited like 3 mins looking impatient apparently, because the attendant came back and said she would remove them but seemed put out. I felt uncomfortable. 😳

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Jesse

Stay here wa great ,

Family_with_children

10/10

Exceptional

16 Jun 2026

Gail

I enjoyed my stay

Family_with_children

8/10

Excellent

14 Jun 2026

Diana

Really liked the location and staff. It was clean, just very drab bordering on creepy. Slept well. No issues and very close to some restaurants. Breakfast wasn't great, wish there were better options.

4/10

Poor

14 Jun 2026

Anita

We stayed 2 nights, housekeeping did not swap out towels. Had to go down to front desk to get clean ones. The gentleman behind the counter apologized, was very helpful and courteous.
The hotels towels looked clean, but after they were wet they where a dingy grey color.

Family

6/10

Pleasant

12 Jun 2026

Anthony or Victoria

We stayed there for the PBR NPI baseball tournament. While it wasn't terrible and location was good, the ice machine was not plugged in so I guess not working and no urgency to repair it. There were portable AC units in the hall way which was weird and they need to get a plumber in to clean out the p-traps because you can smell sewer gas especially when you run the faucet.

Family

10/10

Exceptional

11 Jun 2026

Bobby

The hotel was clean and neat. My maid that I saw she helpful. The only problem or complaint is that the towels they provide were dingy as if they weren't being bleached. Didn't get the opportunity to report my concerns. I would stay there again.

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Julio

Clean room parking breakfast good

Family

8/10

Excellent

07 Jun 2026

Johnny

Everything was fine nice room nice bed my only complaint is the towels could have been a little cleaner

Family

4/10

Poor

07 Jun 2026

Joshua

Two night stay at this establishment. We were from around four hours away when we arrived. Everything seemed fine, but we noticed that our door appeared to have to be broken into previously as if they had issues getting into it, but we didn’t think anything of it. We’re gonna have issues because when we went to leave out of our room and close the door, thinking it was shut, but only to come back and realize that it never shut fully. We sat at a track meet for over 6 to 7 hours in the sun and wanted to come back and have dinner with some friends, but we were locked out of our room and could not get in. We went to the front desk, he gave us three different key cards and none of them worked. We ended up having to leave and go to dinner with our friends without a shower and without clean clothes when we came back, we were able to get into our room, but we decided to move to the other room the staff let us into. The only way we were able to get into our old room was by them breaking into it. We did find a nasty bug in our new room as well. The breakfast was OK, not many options, one protein item and eggs. Everything else you had to make.

We normally stay at hotel brands like Holiday Inn and Marriott and we will stick with them going forward no matter how much they cost because the issues we had was not on our list. The guy working that night did ALL he could to fix our issues but they had NO MAINTENANCE available to come help us. There’s more but, I wouldn’t stay here again ever

Family_with_children

2/10

Poor

06 Jun 2026

Jordan

Absolutely disgusting room that smelled horrible of smoke. The pool was absolutely disgusting no way we would ever swim in it.

Family_with_children

10/10

Exceptional

06 Jun 2026

Shane

Front desk were super nice

Friends_and_family Family

6/10

Pleasant

02 Jun 2026

Shelia

Asked for the room to be cleaned, but it was never cleaned.

Family_with_children

2/10

Poor

01 Jun 2026

Margie Marcella

The property lost water for about two hours with very little warning. The room that I had was not clean and they came in 4 times to do maintenance in the bathroom leaving several cut holes in the ceiling. The chrome on the sink was peeling off. The carpet a the door had a big rip in it while was a trip hazard for my 93 year old mother. It is a non-smoking property, but one of the staff person was smoking right outside the door and allowed the smoke to blow back into the building. I asked him if he could close the door and he did not. I mentioned the issue to the front desk staff and they did not address the issue. Then the same staff person smoked right outside the front door to allow the smoke to drift back into the building and mocked at me when I walked by and said to me \"I am smoking again. It must suck for you.\" I took pictures of the damage in my room and the smoking staff person. I asked several times to speak to a manager over two days since I was there for a total of three night and there was always an excuse that the manager was not available. I even asked if the manager could come to my room when they had a moment, but was never contacted. The phone in my room did not work for me to call the front desk. The elevator inspection expired over a year ago and the pictures on the site do not reflect how the property actually look.

Family

2/10

Poor

01 Jun 2026

Shawnita

Had to change rooms 3 times first room refrigerator was out second room there was something that looked like blood dropping on the carpet, 3rd room pubic hairs on the toilet and there was a roach at the pool area

Friends_and_family Family

10/10

Exceptional

26 May 2026

diana

Hotel is very clean, staff were friendly and helpful with any questions. Lots of parking. Walking distance to restaurant s.

Family_with_children

8/10

Excellent

25 May 2026

Angela

Room was clean, it did smell a little musty. The 1st floor by the pool definitely had some water damage on the floor. The gym was down there with 1 eliptical, 2 treadmills and some free weights. There were rooms down there that I would never stay in! They did have dehumidifier going. The water pressure wasnt the best. The wifi worked well until dinner or later when everyone else was on it. The location was great, easy access to where we needed to go. Breakfast was good, loved the waffle station, seating was a bit small and over all area was a bit cramped to get food.

Partner

10/10

Exceptional

24 May 2026

tanisha

After a stressful stay at another hotel. I was so happy to be here. The staff were accommodating, friendly and very helpful. The only thing I would suggest is making the pool area more inviting. The dim lighting and dark room made it feel like a basement. I had no desire to swim there. Lighting and mood was terrible.

8/10

Excellent

21 May 2026

Mary

Great Location..Much nicer than I expected..Very Updated..The Staff was very unfriendly.. especially the lady taking care of the Breakfast buffet...Very Rude

Self

10/10

Exceptional

19 May 2026

Tracy

Very nice, comfortable and a friendly staff

Family

10/10

Exceptional

19 May 2026

Tracy

Located close to everything, Cracker Barrel is across the street, I75 is less than a mile. The college is very close. My daughter lives in Kennesaw so I stay here often and love it. The price is reasonable. The staff is friendly. The breakfast is a continental with a couple hot items

Family

2/10

Poor

17 May 2026

Erik

I would definitely not stay here again. The hotel had a strong mildew/mold smell as soon as we walked in, and there was even a humidifier running in the hallway, which should’ve been a red flag. The entire place felt poorly maintained and unclean.

The restroom smelled strongly like urine, the floors were dirty, and the toilet clearly had not been cleaned properly. Even the towels looked dingy and dirty. Overall, the presentation of the hotel was terrible and it felt very run down.

For the price, I expected much better cleanliness and upkeep. Very disappointing experience.

Family_with_children

10/10

Exceptional

14 May 2026

Cynthia S

Great location, clean room. I’d stay here again.

Friends_and_family Family

10/10

Exceptional

14 May 2026

Latasha

Breakfast and parking was perfect

Family_with_children

6/10

Pleasant

13 May 2026

Jamie

Didn't eat it

Partner

10/10

Exceptional

10 May 2026

rodney

large room, great breakfast and friendly staff

Business

6/10

Pleasant

09 May 2026

Brittania

The indoor pool was ice cold. 90% of the fitness equipment did not work. There was a hair in our shower. When we checked in, we received no verbal information about location of amenities, breakfast times, WiFi codes, etc. Breakfast was unimpressive. There was no milk for cereal because according to the employee, it was all expired although we did see her give an expired carton to a different guest.

Family_with_children

4/10

Poor

08 May 2026

Marina

Hotel's bathroom needs major remodeling. Indoor pool not heated. Supposedly 'white' towels are grey from over using and over washing. AC very loud, sounds like train. Huge spider webs on the windows. Very dissatisfied

Friends_and_family Family

6/10

Pleasant

28 Apr 2026

Beverly

The breakfast was good…hot and ready
The towels were dingy, I asked for new towels , they were worse,
I asked for room service the third day and was told I missed the time, I could have service, I paid Hotel.com a fee an was told I had to pay them even more, this is a separate review.
Food, location, that’s what I got, BUT that price was way out of line.

Partner

10/10

Exceptional

25 Apr 2026

David

Amazing

Self

6/10

Pleasant

22 Apr 2026

Melissa

I have stayed here a few times and thought the rooms were nice but this time my bathroom was not very clean and the room overall was run down. I don’t know if the difference has to do with a king room vs two queen beds. Was not there long enough to comment on the breakfast. Usually the lobby is very festive

Family

6/10

Pleasant

21 Apr 2026

richelle

Well, the parking was adequate. The outside was decent. The clealiness of the room was fair. There was a presence of spiders and the bathroom needs to be updated for instance walk in showers and better shower heads. There was an issue with plum

10/10

Exceptional

20 Apr 2026

Daniel

Love this hotel very close to all And clean

Business

10/10

Exceptional

20 Apr 2026

Jason

Love this hotel very close to all

Business

10/10

Exceptional

20 Apr 2026

Edras Javier

Clean, comfortable very friendly staff

Business Self

4/10

Poor

16 Apr 2026

Lisa

Room on 1st floor had moisture issue - smelled like mildew. There was dehumidifier running in hall. Floor was damp from moisture. Sheets were damp. No soap at all in the room. No shampoo - only 2 conditioners hanging on the wall. Hand lotion by bathroom sink. Bed was comfortable. Breakfast was just so/so.

10/10

Exceptional

15 Apr 2026

Rebecca

Breakfast was great!

10/10

Exceptional

13 Apr 2026

Jose

We stayed there for work... Nice hotel, good area.

Business

10/10

Exceptional

12 Apr 2026

Tonesa

Everything was awesome

Self

6/10

Pleasant

06 Apr 2026

Derek

We stopped here on the way home from spring break and booked solely on the indoor pool amenity so our kids could burn some energy. We rated this on the lower side strictly due to the pool being ice cold - so cold our children’s lips were turning color. Otherwise, the staff was nice and our room was clean.

Family_with_children

10/10

Exceptional

06 Apr 2026

Michelle

The hotel was clean, nicely updated, and had a very nice outside sitting area. Breakfast with hot scrambled eggs was nice.
Downsides: Sinks and outside patio access:
Sinks in bathroom: although very nice and contemporary, were functionally failing. I am 5'2\" and could not cup water in my hands to splash my face, because sink was higher than my elbows. Imagine anyone shorter than me, or a child. Sink would be totally unusable. That style sink needs a lower counter to be functional for many people.

Outside sitting area - Very nice and peaceful, but we could not find access from inside, so needed to use the stairs to go down to it. Outside doors would not let us use our cards to go back inside at ground level. We had to use the stairs and go back up get to bathroom, and then to get back in.

Partner

6/10

Pleasant

02 Apr 2026

Marion

Room was fine and clean, but pool area was lacking - no towels, pool water was freezing, seems like the hotel is going through updates so some areas were better than others

Friends_and_family Family

8/10

Excellent

02 Apr 2026

Marian

Parking was safe and easy to get into the entrance. The breakfast was not what I expected. The eggs were not fully cooked and didn’t really know what was on them. The coffee was very strong and there was really no fresh fruit except older oranges. The bed was very comfortable.

Partner

6/10

Pleasant

30 Mar 2026

Kate

Just okay, pictures make it look nicer than it is. Tiny pool.

Friends_and_family Family

8/10

Excellent

30 Mar 2026

Edward

Good location

Self

10/10

Exceptional

28 Mar 2026

Lawrence

Both the evening staff at check in and early morning desk/breakfast service staff were fabulous. Room was very clean, bed comfortable. Daughter said fold out couch wasn't the best but are they ever? Breakfast was great, location perfect for a quick on and off freeway. Nice wooded area. If ever in the area we would stay again.

Family_with_children

10/10

Exceptional

27 Mar 2026

Catherine

Super comfortable bed

Partner

10/10

Exceptional

26 Mar 2026

Shaquan

Great

10/10

Exceptional

23 Mar 2026

Ava

Great Staff, clean rooms!

2/10

Poor

22 Mar 2026

Jack

Would never stay here again. The first room we got was dirty and had dirty sheets on the bed, the room had a strong smell of fresh paint and the hotel needs a severe remodel. We asked for anew room and Denzel switched our room for us. Read the reviews and take them seriously.

Family_with_children

6/10

Pleasant

15 Mar 2026

Felicia

The room was very outdated. There was a flat screen TV with cable however, the couch was old. The restroom toilet was all the seat was very worn than faucet and shower knobs were very outdated. The showerhead was from dinosaur ages, and there were no towel racks anywhere in the restroom so where are we supposed to hang our towels?

Friends_and_family Family

8/10

Excellent

15 Mar 2026

Tracy

The room was clean and the bed was very comfortable. My bathroom was missing the shower curtain though. The fitness center was very small, and both treadmills didn't work. The breakfast was okay, your basic hot items.

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

Renea

It was excellent l. We will be back

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

Renea

This was a weekend getaway. The facility was clean and staff were friendly. It was a very small issue with the tv remote wasn’t working properly and the desk clerk came right in and took care of it.

Friends_and_family Family

8/10

Excellent

09 Mar 2026

Macy

Overall this was a pleasant stay. The only issue I had was the bathroom floors were sticky.

Friends

6/10

Pleasant

08 Mar 2026

Leah

Why was the remote control sticky!?! The towels were stained.
It was conveniently located near the highway.

8/10

Excellent

01 Mar 2026

Anita

Staff was very friendly and helpful, from front desk to breakfast area.

Partner

2/10

Poor

22 Feb 2026

Travis

Staff was nice at first but then just because my wife went to the hospital and when she got released and had to have someone stay with her they said we were sneaking people in but the whole time they klkkknew my adopted son was theresneaking people in lkk

Partner

8/10

Excellent

22 Feb 2026

Jennifer

The staff were friendly and helpful. The breakfast was tasty and had plenty of variety. The room was clean and fit our needs. Area for improvement: the pool was too cold to be enjoyable. Our room keycards kept deactivating and we'd have to go back down to the front desk to get them fixed.

Family_with_children

6/10

Pleasant

15 Feb 2026

Jordan

The Swimming Pool Is Ice Cold. Cold To The Point You Couldn’t Swim In It Even If You Wanted To. It Is The Indoor Pool. Unless You Like Taking A Ice Bath. But As For Children , Even Front Desk Will Tell You None Of The Kids Could Handle The Cold And Often Complained. Also None Of The Work Out Equipment Works At All.

4/10

Poor

27 Jan 2026

Jacqueline

Just the quality. The choices were fair. Good options. Just the cheap meat and the waffle batter was sour. The attendant the first day was friendly and welcoming. Beautiful smile. The next day not so much.

10/10

Exceptional

26 Jan 2026

Breyuana

Clean room, clean bathroom, everything was great. Did have to end up switching rooms but front desk was very helpful and nice.

Leisure Family

10/10

Exceptional

25 Jan 2026

Jacqueline

Actually a really nice place. Great staff. Clean. Definitely cozy. Pool is a great amenity for my little ones. Breakfast is a plus. All smiles

Family

4/10

Poor

19 Jan 2026

Bill

Staff not very friendly. Hotel needs to be updated. The room was clean, but the rest of our experience was lacking

2/10

Poor

16 Jan 2026

Cesar

The room had a humid smell

8/10

Excellent

15 Jan 2026

Monique

I didn’t eat breakfast

Leisure Partner

8/10

Excellent

04 Jan 2026

Tricia

Apple was rotten. No bacon?
Clean room
Nice staff
Safe area
Easy parking

4/10

Poor

23 Dec 2025

Heidi

Not worth $178 Canadian- hotel was dingy and dirty. Room stunk like old socks. Had to shut off the heater assuming smell was coming from it-filters probably not maintained. Breakfast room dirty.

Friends_and_family Family

8/10

Excellent

20 Dec 2025

Amanda

It was quiet

Business_and_leisure Partner

6/10

Pleasant

08 Dec 2025

Jhyquavion

Room definitely could use an update. The air system is really set up on an automatic system basically. So it cuts on and off frequently. May not be a problem for most, I just like to sleep in the cold with the air on.m at all times. The shower curtain wouldn’t stay closed, it kept sliding open gradually. The bed had a railing out on one side of the bed so had to be careful walking in between the space of the AC and the bed ( wasn’t much room in between ). Could hear running above us but that’s only because I believe some kids had were staying for a sports game, We didn’t mind it though. Other than that, it was an Okay stay.

Partner

6/10

Pleasant

07 Dec 2025

Eduardo

Staff so lazy, had to change the door keys 6 times in 3 days. Breakfast you cant call that breakfast. Bathroom clogged, just bad .

Friends_and_family Friends

2/10

Poor

29 Nov 2025

Charlie

The room was absolutely disgusting. Stains on the walls, sheets, floors, and bathtub. We went to front desk and asked if any other rooms were available, and the staff was understanding and accommodated this request. However, the new room had the same issues. We left the hotel the same night and found another one down the road that didn’t have the cleanliness issue.

Partner

10/10

Exceptional

16 Nov 2025

Kathleen

This hotel has a good breakfast selection They had waffles, a variety of cereal selections for kids and adults, oatmeal and grits package to make on your own and variety of juices and hot drinks. I love my room it was nice and spacious and we had a good time. We enjoyed the indoor pool and exercise room too.

Partner

2/10

Poor

10 Nov 2025

Jennifer

When checking in, the staff member was very nice, but the amenities were not! The hotel is dingy and not clean. The hallway on the first floor was dark and like walking into a basement. The carpet was very dirty and stained. I’m not sure the room was cleaned well as there was crumbs on the floor and desk looked like it had soda or something on it.
I read all the reviews and they all said how clean this place was except a few, but the few negative reviews were spot on.
I paid for 2 nights and checked out early and they have not refunded me the 2nd night.

Friends_and_family Family

8/10

Excellent

09 Nov 2025

Scott

The property was clean on the inside, outside could have used some work

Friends_and_family Friends

8/10

Excellent

31 Oct 2025

Melissa

Lobby was very inviting and the room was very clean and comfortable for an older hotel.

Business Self

10/10

Exceptional

29 Oct 2025

mary

The room was perfect.Staff is great, friendly and helpful.The food is good and really appetizing.

Leisure Self

8/10

Excellent

27 Oct 2025

Joan

Pool was very cold.

Friends_and_family Family

8/10

Excellent

25 Oct 2025

Tracy

Good stay and accommodations

Partner

8/10

Excellent

21 Oct 2025

Kyle

Property has definitely worn down in the last 3 years but still a decent place to stay.

10/10

Exceptional

20 Oct 2025

Dennis

Didn’t have breakfast

8/10

Excellent

16 Oct 2025

Earl

Staff

10/10

Exceptional

12 Oct 2025

Katherine

Very place place to stay!!!

Leisure Family

10/10

Exceptional

06 Oct 2025

Chris

Room has a damp smell, but that might just be Atlanta. Otherwise not bad

Leisure Partner

8/10

Excellent

05 Oct 2025

Stephne

The air conditioning in the room was working well, the room was clean, the breakfast was on point; the parking was good. The only thing I disliked was that they needed more light in the parking area.

Friends_and_family Family

8/10

Excellent

03 Oct 2025

Tod L

The air conditioning wouldn't turn off and ran a little loud.

8/10

Excellent

25 Sep 2025

Carleisha

In Walking distance to Fifth 3rd Bank Stadium

Leisure Self

8/10

Excellent

24 Sep 2025

James

The staff were pleasant and helpful. The hotel could use some updating.

10/10

Exceptional

24 Sep 2025

Brenda

Just what i needed for my 2 night stay

Self

10/10

Exceptional

21 Sep 2025

Tammie

It was clean and convenient to everything

Friends_and_family Family

10/10

Exceptional

15 Sep 2025

Russell

Kennesaw

Everything we wanted was in walking distance. Breakfast was excellent very clean and friendly service.

Friends_and_family Family

10/10

Exceptional

11 Sep 2025

Antonio

Good

8/10

Excellent

01 Sep 2025

Elena

Front desk check in was friendly and helpful

Leisure Family

8/10

Excellent

31 Aug 2025

Danyel

It was clean and served its purpose.

Leisure Self

10/10

Exceptional

31 Aug 2025

Verified traveler

I enjoyed the breakfast but the room had a strange smell. Almost like it smelled like pee. Overall, the hotel was very convenient and friendly.

Partner

10/10

Exceptional

29 Aug 2025

Jameson

Everything was great!!!!

8/10

Excellent

27 Aug 2025

Verified traveler

Enjoyed

It was nice, clean, and comfortable

Business

10/10

Exceptional

22 Aug 2025

Vicki

Perfect stay to break up a long trip

Easy to find, the staff were very friendly. The room was clean and confy

Self

10/10

Exceptional

17 Aug 2025

Dale

Good place to stay

We were in town for.soccer tournament. The staff were very helpful and accommodating with asking directions and places to eat. Our room was clean and comfortable. The boys loved the indoor pool after a hot day on the fields. The breakfast had a good selection, not just pastries

Friends_and_family Family