Name: Fenix Hotel Hollywood
Address: Franklin Avenue, 7070, Los Angeles, 90028, US

8/10

Excellent

25 Jul 2026

Jessica

The room was generally clean! There was a trash can outside the exit door that often allowed the smell from the garbage/animal waste to come into the hallway and travel into the room. There was plenty of cutlery for me to use when I needed to. Communication with the host was very quick. I appreciated the warning notices regarding unauthorized vehicles being parked in the garage. It added a layer of safety. I did ask if I could get more laundry detergent during the scheduled refresh of the room but was not left any. It wasn't that big of a deal as I still had a little left for my final load of laundry. The door was a little clunky. You really have to put an effort in closing the door. Overall, I would choose this place again for a long term stay.

10/10

Exceptional

24 Jul 2026

Joseph

Everything was great. If I had anything to say otherwise, it would have to be the parking stalls are very tight. Other than that, I would stay again.

6/10

Pleasant

23 Jul 2026

Nubia

The property inside was clean. The bathroom door lock was difficult to handle, there was a funky way to the lock and knock. The main entrance door to our room was also not working properly, we had to pull hard to lock it when we left and push hard when we got back. I had my two teen girls with us and there is no mirror in the room to check your outfit also charging outlets were limited to the beds areas, no other walls had outlets. With all that said the hotel is close to Hollywood Blvd so it was convenient.

10/10

Exceptional

21 Jul 2026

DAVID

Definitely felt safe, HVAC was perfect. Was only there for about 8-9 hours.

Family

10/10

Exceptional

21 Jul 2026

Karen

Surprisingly nice room with a full kitchen and even a washer & dryer in the bathroom. We had an issue getting into the room, but the manager arrived within ten minutes and got us a physical key so we would not have the same problem again. Incredibly polite and answered/solved all issues promptly. Great location, it was easy to walk to the Chinese Theatre and other attractions in Hollywood. I will definitely stay here again the next time I come to LA.

Family_with_children

10/10

Exceptional

21 Jul 2026

Leo

The property was well located , clean, and had a very cozy ambiance. Moreover, the convenience of a swimming pool during hot days was a must.
My only negative comment is related to the blinds that could be blackouts instead. So, I could sleep a bit more.

Partner

2/10

Poor

21 Jul 2026

Fernando

When I arrived, my room wasn’t even locked. The floors and bathroom looked like they got the bare minimum cleaning before someone called it “good enough” and walked away. There was also a strange smell throughout my entire stay.

The walls and doors are incredibly thin. Every time someone in the hallway opened or closed their room door, it sounded like they were opening mine. It made it almost impossible to relax or sleep.

The worst part, though, was the parking. The hotel doesn’t have enough parking spaces, so I had to pay an extra $60 to park in a garage that’s about a 7-minute walk away. To make matters worse, the garage closes overnight, so if you have an emergency and need your car, you’re basically out of luck until around 8:30 am… Parking on the street isn’t a real option either. you risk getting an expensive ticket or having your car towed.

The entire experience felt like it was designed to make guests spend more money. Between the room, the parking, and the overall condition of the hotel, I ended up spending nearly $300 for one night, and it absolutely wasn’t worth it. I wouldn’t stay here again and can’t recommend it.

Self

10/10

Exceptional

20 Jul 2026

Cristian

Clean rooms

Friends

10/10

Exceptional

18 Jul 2026

Josephine

The room I had was great! It had a whole kitchen with all the things you would need to cook. Also has washer and dryer so you don’t have to pack dirty clothes. Very clean and quiet. Only thing I would suggest to put hooks in the bathroom to hang your clean or dirty clothes on well you are showering. I had to close the toilet lid and put my things on there. Other than that it was a wonderful room.

Friends_and_family Family

8/10

Excellent

18 Jul 2026

Yinglao

Convenient, parking lots are very limited and I was assigned a very narrow onw

Self

2/10

Poor

18 Jul 2026

Linda

Nothing was said about parking fee per nite or that a deposit was required. I parked on the street which was difficult because street parking is bad. The parking stall was too narrow for me to fit in, which I wouldn’t pay to park in The neighborhood streets were dirty. The pics of the outside of the building were deceiving. I will not recommend & I will not stay there again. EVER!!!

Family_with_children

4/10

Poor

15 Jul 2026

Sangkhom

We got two rooms. Neither room was that clean. Piled up dust in the corners of the bathroom sink, leftover Cheerios on the floor from previous occupant, one room smelled badly of piss on the floor by the door. The doors did not have any sort of door chain or deadbolt other than the digital code. Walls so thin that the light footsteps of the neighbors upstairs kept us up all night. The parking gate was broken and we had to wait on the street for more than 5 min with cars squeezing by and some honking while the host called the cleaner to come reset the machine. And the parking spaces were so limited they had us park in an “extra space” which did not fit our pickup truck without me having to hop over the seat to get out my other door which luckily didn’t have another car there. If this place was $160 a night understandable. At $250 a night, ridiculous! I do not recommend this place.

Family_with_children

8/10

Excellent

14 Jul 2026

SANJOY

Laundry was helpful

Family

10/10

Exceptional

13 Jul 2026

Thu Huong

The check-in and check-out processes were simple and convenient, and the property was mostly clean. There was a strong lemon scent of cleaning solution when we arrived, but there was dust on the shelves and dirt on floor (our feet trekked black footprints when we took a shower, and we only took off our socks when we stepped into the property). We also caught three spiders during our 5-day stay. These were not large, but one was found on the bed and was rather concerning.

Family

4/10

Poor

12 Jul 2026

Mi Ae

It was too noisy!!!!!
You can hear the cars honking and the unit next to us was partying till 2am :(

We didn’t have a good night sleep at all!!!

The property itself was good but it was a way too noisy.

Family_with_children

2/10

Poor

12 Jul 2026

Ronald

This was terrible. The only positive thing I can say is that it was clean. The whole check in process was online. No check in desk or actual hospitality staff at all. Getting the information to check in, park, get into the building, elevator was so complicated and there was nobody to speak to on the phone. Communication was via text message only. The photos are not at all indicative of the actual property. We were so disappointed that we checked out without staying and went somewhere else much better for almost the same price. There was no dresser. The TV was on a little stand on the floor that was lower than the bed so you couldn’t watch it from the bed without it being blocked by your feet. The only furniture was a little table and three chairs. Everything in the room looked like dormitory furniture from Target. One small mirror in the tiny bathroom made it difficult for 2 people to get dressed at the same time. The “rooftop pool” was only on the “rooftop” of the underground parking and was, essentially an above ground pool. We were not provided the code to enter it. We didn’t even see the pool patio area at all. The view outside our window was a dirt lot with graffiti painted on the walls. Showered and got dressed for a dinner date but literally decided it was just so bad that we couldn’t stay and texted them that we were checking out. No refund offered. Not even for the self parking. Avoid.

Partner

8/10

Excellent

11 Jul 2026

Amy

Comfortable, clean, and nicely remodeled property within easy walking distance to Hollywood Blvd attractions. Easy freeway access and not far from Griffith Observatory and the Hollywood Bowl. Noisy street traffic at night, but they provided comfy earplugs for light sleepers like I am, which was helpful. If my travels take me back to this area, I'd stay here again.

8/10

Excellent

11 Jul 2026

Jason

We stayed here for a week with our two children (10 & 8). It was a great location and easy to get in and out - although there are a lot of access codes to remember ! We loved the pool !!!! The washing machine and dryer in our room was brilliant - as was the large fridge/freezer. There is no reception or anyone onsite - everything is done online - but this wasn’t an issue, and they were super quick to respond on email about anything we needed. Would definitely recommend ❤️

Family_with_children

8/10

Excellent

08 Jul 2026

Christine

Great location. Large room with 2 beds, kitchen and bathroom.

Friends

10/10

Exceptional

07 Jul 2026

Kiyoshi

good

10/10

Exceptional

02 Jul 2026

Kerry

The room was clean and large size and had a full kitchen with laundry. There was no staff onsite but I don’t mind that. I stayed here with my husband and two teenagers and it was great. The WiFi was slow and the extra large closet could use a luggage rack or two. Other than that I would stay there again.

Family_with_children

8/10

Excellent

30 Jun 2026

Seana

The location of this hotel was perfect, and it was a short walk to everything we needed. Having the laundry in the room was great, especially as we were there for a week. The room and property itself was clean, but the sidewalk outside the fence was not. Regularly we had to step over garbage and waste to leave, and there was a pile of trash there for several days (not the property’s fault, but still worth noting). The codes on all the doors were a bit confusing and sometimes difficult to use. Overall we had a good stay!

Partner

8/10

Excellent

29 Jun 2026

Nichole

It is called a hotel but it is run more like an Air BnB. There are no visible staff on site. All check in and communication was through text and email. The room is large and has a full sized stove and refrigerator. There is a record player in the room with some very strange thrift store records (conversational French, bagpipes, and a reggae Christmas album for example). The room came with earplugs but we didn’t need them. The fact that the washcloths we black and not white was gross to me. Great location for the Hollywood Bowl and the tourist traps in Hollywood.

6/10

Pleasant

29 Jun 2026

Yvonne

No comment

Self

10/10

Exceptional

27 Jun 2026

Annina

Room was very nice and clean. Though check in was no contact, the staff were very attentive. The only thing was the tv was in a weird position but as long as you don’t plan to stay in the room and watch tv (which why would you) it was a great location and place to stay

Friends

8/10

Excellent

27 Jun 2026

Ashley

This hotel is in a very convenient location. It is one block away from Hollywood Boulevard, the Walk of Fame, the Chinese Theater, etc. Universal Studios is a 6 min drive away which was nice. The surrounding area can feel sketchy at night. There was trash on the sidewalk right outside the hotel during the entire weekend we stayed. The amount of codes you need to know can be a hassle but it did provide assured security. The washer and dryer in the room was a great convenience. 4/5 stars for me.

Friends

4/10

Poor

18 Jun 2026

junko

It was noisy and bothersome. There were sounds like footsteps from the floor above, noise from the next room, and the sound of doors closing.

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

stephanie

Easy check in / out all done online. I had some questions about parking, they replied to my message with in minutes and were very helpful. Room was clean with a kitchenette which was lovely. There was a record player but no records to play. Great location for us to walk to the Palladium.

Friends

10/10

Exceptional

10 Jun 2026

Laura

Everything about this property exceeded our expectations. At first, we thought it was a bit pricey, but given the location, parking was available (at a reasonable cost) and all the amenities such as a gym, a pool and an in-unit washer and dryer, it turned out to be a really sweet deal! We were walking distance from Hollywood Blvd and not far at all from Sunset Blvd and other famous streets in Hollywood. Having a kitchen and a porch were also some of the perks. Lastly, we appreciated the ear plugs that were provided in the main room because they definitely came in handy. We are city people so we're used to the noise but it was still a lovely touch.

Family

10/10

Exceptional

10 Jun 2026

Sindy

Me quedé en una habitación familiar , nos encantó , muy moderna y con lo necesario , seguro volveremos , quiero destacar que no tuvimos servicio de habitaciones pk estuvimos 3 días exacto , pero la housekeeping me dio los amenities que necesite y es muy amable

Family

10/10

Exceptional

08 Jun 2026

Keith

Besides the catching on to the code system, it is in an outstanding location with Great amenities.

Self

10/10

Exceptional

06 Jun 2026

Peter

Great location to the walk of fame and entertainment center. Rooms clean, modern with kitchen and laundry.

Business Family

8/10

Excellent

27 May 2026

Norberto

No front desk. All communication with the property is through messaging.
They respond fast, but there are a hundred codes needed to take each step. One code for the parking gate, another code for the parking elevator, another code for the front door, another code for the front gate, another code for the room door.

I had to request the wi-fi code, because it wasn't provided.

I would stay again because the experience overall was all right and the property is nice and well located for my needs.

But, I prefer to communicate with human beings, face to face, as much as possible.

Self

10/10

Exceptional

25 May 2026

Anahi

Good

6/10

Pleasant

24 May 2026

Sharron

The room was very clean and beds were comfortable. The codes to get in were a bit much, we had to punch in for everything. I do appreciate the security but we were pulling out our phones to check the codes all the time. A big fail was the wifi. I don’t have a hotspot so it was challenging to check my email, and I was dropped from my Zoom meeting several times. Even the movies on TV were buffering. Called in to staff to add parking and later tried to extend our stay, for medical reasons I had to stay off my feet for an extra day. Staff was very polite and returned text right away. Laundry in room was a bonus.

Friends_and_family Family

8/10

Excellent

21 May 2026

Nayeem

Our check-in was a little rough as we requested early check-in. But it was accommodated well. Memorize the front door and room access codes for a smoother experience. Rooms are clean and efficient, with a fully equipped kitchen. Even had a washer, dryer and dishwasher! Good stay and would certainly recommend Fenix Hollywood to others.

Family

8/10

Excellent

17 May 2026

Akhil

Clean rooms, but it’s exactly like a studio apartment.

Friends

8/10

Excellent

16 May 2026

Alan

Noisy rooms in front of back much quieter. Clean and spacious. Easy to walk everywhere.

Pet

10/10

Exceptional

11 May 2026

Tiago

We loved the experience and will definitely return! The place was super functional, very clean, and in a great location. The staff was friendly, and everything made our stay in Los Angeles even better. We would absolutely recommend this hotel to other travelers.

Family_with_children

10/10

Exceptional

11 May 2026

Yasmin

It was a different experience without a front lobby (got to get used to that). But, great customer service with texts and found housekeeping (which as friendly and helpful). I love the security you have with the building (codes) and the amenities are wonderful! Love the washer/dryer in each unit and fridge/kitchenette.

10/10

Exceptional

08 May 2026

Melissa

Very well maintained property with everything we needed. Great location just a short walk to Hollywood Boulevard.

Family

6/10

Pleasant

30 Apr 2026

Jayden

The Fenix Hotel Hollywood was worth the money we paid for. We reserved 2 queen beds, but the main issue was a funky, moldy smell anytime we walked in the room. The hotel is also located right next to a busy highway, so we would constantly hear sirens, car honks, and other noises throughout the night. Some of the appliances did not look the most clean, but nothing to complain about. I'd say it was an alright hotel stay if you aren't planning to spend much time in the room.

Friends_and_family Friends

10/10

Exceptional

27 Apr 2026

Aaliyah

The property was very clean, nice and quiet. Also in a great location! Only issue I had was my door code to my room didn’t work a few times, but I called and they resolved the issue very quickly. Would definitely recommend this property and stay again on my next trip!

Self

10/10

Exceptional

26 Apr 2026

Roger

Ideal spot to attractions and food .. would stay again and would recommend

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Rhonda

Great property, great stay. Staff was helpful and responsive when I reached out, even late at night.

Family_with_children

10/10

Exceptional

25 Apr 2026

Kristy

Easy check in. Great room! Will be staying there again!

6/10

Pleasant

23 Apr 2026

Robert

Super clean, but soooo basic. The \"Deluxe King Suite\" I booked was a white box with no furniture except for the bed and a cheap black table with a hard bench and 2 hard chairs. Ikea furniture would have been better. No wall decoration at all. All the picture on the website show couches and chairs, desks and coffee tables and interesting walls. This one had none of that. Only saving grace was that it was a 10 minute walk to the entrace of Runyon Canyon and I had a spectacular morning hike to the top without having to drive and hunt for parking.

Self

4/10

Poor

23 Apr 2026

Aziza

The location was fantastic, just steps from Hollywood Blvd hot spots… the hotel however was just mediocre. Didn’t realize it was a pet hotel, our room reeked of dog, it was overwhelming! The floors were so filthy our feet were dirty from walking around. We informed management and they were very accommodating, sent housekeeping to clean the next day and offered a discounted rate. Overall I wouldn’t recommend if you have pet allergies or just prefer a sanitary environment. .

Partner

10/10

Exceptional

22 Apr 2026

Zsofia

Fully equipped kitchen, helpful, responsive staff.

Partner

8/10

Excellent

21 Apr 2026

Linda

It was a bit noisy and this could be helped by double glazing but overall with the pool and the proximity to the Ovation centre and Chinese theatre it was perfect for my needs!

Self

10/10

Exceptional

20 Apr 2026

Sara

Rook was clean, super close to Hollywood walk of fame, nice walk. Overall really liked it here and would 100% stay again!

Partner

8/10

Excellent

20 Apr 2026

Tessa

Great! Clean room, comfy beds

10/10

Exceptional

18 Apr 2026

Natasha

Studio was spacious and the bed was extremely comfortable.
Would have been great to have a small sofa/ arm chair as there was only 2 dinning chairs from the small dining table to sit . Not very comfortable to relax or watch tv in the evenings .
Traffic sound at night is intense if you’re a light sleeper . They do provide ear plugs.
All the crockery is plastic and no mugs / cups . We went and bought our own cups so no big deal .
Overall the property was great and the location is convenient.

Friends_and_family Family

10/10

Exceptional

15 Apr 2026

Jade

Room was clean and had everything that we needed during our stay as well as laundry and kitchen facilities

Friends_and_family Friends

10/10

Exceptional

13 Apr 2026

Rosalinda

All good, kitchen, coffee machine, laundry , etc..

Family_with_children

10/10

Exceptional

06 Apr 2026

Kristianna

It was clean, very helpful staff and nice room.

10/10

Exceptional

04 Apr 2026

RUTESH

Extremely convenient location, walking distance from the Chinese theatre. Clean property and had all the basic necessities.

Family_with_children

8/10

Excellent

04 Apr 2026

Bruce

Check in process was terrible. Took over an hour, as internet was \"spotty.\"
Room was good and surprisingly large.

Partner

10/10

Exceptional

04 Apr 2026

Guadalupe

Close to everything and super cheek decor.

Partner

8/10

Excellent

04 Apr 2026

Muskan

The property is very nice, it is located in a very prime spot and the room and kitchen was very well equipped

Family

4/10

Poor

03 Apr 2026

Yavuz

Arrived to a room with no running water until 9:30pm. Room smelled terribly of a cleaning agent.

6/10

Pleasant

02 Apr 2026

Jemy

Parking Terrible even you book designated spot, bed sheet had stain upon checking in, no room service till next morning, kitchen very nice, customer service very concerned, overall it’s average.

Family_with_children

10/10

Exceptional

02 Apr 2026

Yolanda

good

10/10

Exceptional

02 Apr 2026

Ariana

Clean room

2/10

Poor

01 Apr 2026

Anu

No water for almost 10 hours with no notice.

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Luis

The kitchen came with all of the necessities and the room was very clean. I love that the room came with a washer a dryer because it made it very easy to clean/ pack up before leaving. Overall a very good experience.

Family_with_children

4/10

Poor

30 Mar 2026

Sushma

No kettle or toaster. No crockery that is microwave safe. Didn’t see staff on the premises during 3 days. Couldn’t clean the room, as there is no cleaning equipment.
Laundry is helpful.

Family_with_children

4/10

Poor

23 Mar 2026

Ashley

I stayed at Fenix Hotel Hollywood and unfortunately had a very disappointing and upsetting experience. My belongings were stolen from my car while it was parked in their gated garage, which requires a code for entry.

One of the main reasons I chose this hotel was for the added sense of security with a gated parking area. However, it’s clear that this does not guarantee safety. Either the access is not properly controlled, or there is a lack of monitoring.

I did file a police report, but the situation left me feeling uneasy and unsupported. I strongly recommend that future guests do not leave anything in their vehicles, even in the garage, and that the hotel take better measures to ensure guest safety.

Very disappointing experience overall.

Partner

10/10

Exceptional

22 Mar 2026

Clare

I do love this place, i think this is my 4th stay? Communication is great and any questions very quickly answered.

I would however *beg* for blackout blinds on the windows - we don’t all want to be awake at dawn! And a full length mirror would be a huge win, though I have literally made friends with other women using the huge one in the hallway downstairs…..

Self

10/10

Exceptional

19 Mar 2026

carole

The room was clean and I loved the washer dryer. Great communication with hotel management.

8/10

Excellent

16 Mar 2026

Jenny

The room, bathroom, and amenities were exactly as described and very clean. Easy to book and check-in and parking was an added benefit. The top floor outdoor deck and pool are a nice added benefit that alot of the local apt/hotels don't have.

Business

10/10

Exceptional

15 Mar 2026

Demetrio A

Great property close to good restaurants and and attractions

Partner

10/10

Exceptional

21 Feb 2026

Marieta

Very friendly staff, clean room, crisp white bedding, well situated!

Self

10/10

Exceptional

15 Feb 2026

Isabel

The room was very clean and had everything we needed. Washer/dryer, sink, fridge, and microwave were a bonus!

Leisure Partner

6/10

Pleasant

13 Feb 2026

Ruby

the streaming services are very underwhelming normal cable tv is 10x better.

10/10

Exceptional

29 Jan 2026

Anna

Nice place. Very responsive team, although it's all done virtually.

Leisure Family

2/10

Poor

24 Jan 2026

Robert

This is a terrible place, completely misrepresented on Expedia. The problems were so many and severe that we did not stay there after going to our room. We worked with Expedia to have the money the hotel had already charged refunded.

Leisure Partner

8/10

Excellent

07 Jan 2026

NiMa

Rooms are clean but very noisy especially the rooms facing the streets. Couldn’t get much sleep for the first couple of days but management addressed our concerns and gave us a better room. The location is very good

10/10

Exceptional

04 Jan 2026

Keisha

Clean, easy to walk i strip,

10/10

Exceptional

22 Dec 2025

Robert

Great location, 3/4 mins walk (1 block) from Hollywood Boulevard, room was clean, easy to use the keypad entry systems and non-contact check in - would highly recommend - we even used the in-room laundry.

Partner

10/10

Exceptional

20 Dec 2025

Gerard

Great stay! The location is perfect! In unit laundry was a great perk.

Leisure Self

6/10

Pleasant

18 Dec 2025

Patrick

The room was clean but the cat urine smell wouldn’t go away. I could smell a very strong Mr Clean odour that I assume, was used in large quantities trying to overpower the cat (or dog) urine smell. I left the window wide open for 5-6+ hours when I checked-in but smell never went away. I had to close it to be able to sleep since it’s on a busy street. I asked to be moved to another room. The request was accepted but there was no other room available on my 1st night and I had to suffer through the night dealing with the strong smell. Then in the morning the cleaning staff advised me the room wouldn’t be ready before 4-5pm. So I went away for my 2nd day (and last) of a short 2 day vacation. When I came back, it was after 7-8pm and I was tired so I opened the window again, and fell asleep in the same room for a nap. I figured: what’s the point of moving all my stuff for this one last night… And nobody followed up with me to give me instructions on how to proceed with the move. (It’s a staffless establishment) so I was disappointed and just dealt with it. The location is great, very close to walk of fame and other attractions and restaurants. Price was fair. I didn’t even know there was a pool, I would have probably tried it.

Leisure Self

8/10

Excellent

09 Dec 2025

Michelle

The property had a feeling of an apartment vibe. It was interesting how many different codes you needed to get to your room. That would probably be the only downside. Communication was super fast and friendly. GREAT location and even better that it was dog friendly. The room was super spacious and had everything we needed - minus a wine opener :)

Friends_and_family Friends

8/10

Excellent

09 Dec 2025

Gerald

This place is a bit odd. As far as I can tell it's a small apartment complex that has some rooms rented out as hotel rooms. It wouldn't be bad place to have an extended stay at because there is a small washer and dryer in each room and a kitchenette.

Big downside to this place, it's very noisy. So noisy they provide ear plugs in the room and I used them. The street is right there and there are lots of noisy cars and motorcycles driving by at all hours of the night.

It is nice and clean though. The bed was surprisingly comfortable too and the linens were nice.

The parking situation is also a bit odd. You have to call them ahead is time to reserve one of the few spaces they have available for the hotel guests. It is only $25 a night and it's gated and well lit. You access the garage through a not very obvious gate located on West side of the building. You have to jump out of your car and type the code they give you into the keypad. Luckily this side street isn't too busy, but it is narrow.

Everything is contact free so pay attention to the email and texts they send you ahead of time. You'll need the elevator code to get up to your room level, plus the front door code if you go out on foot. There is no front desk.

10/10

Exceptional

04 Dec 2025

Emmanuel

Clean room, an apartment type of room with kitchen stove full size ref and a spacey room and bathroom with laundry. Everything you can ask for to stay…

Friends_and_family Family

4/10

Poor

02 Dec 2025

Dayna

Communication with virtual front desk was frustrating. There was a significant delay in getting information. The option to check in early was confusing and didn’t work at all. The pictures of the outside areas didn’t match the actual space in the least. They charge for parking, which is not mentioned at all when you book. However, The room was nice and very clean and centrally located to the Hollywood walk of fame. But the virtual check in was not the best.

8/10

Excellent

01 Dec 2025

David

room is spacious, having a sink and full size fridge is awesome. However no parking means I have to park at the mall which is 10 min walk is very inconvenient. We have to plan to go out early and come out late instead of come and go as much as we like.

Leisure Family

10/10

Exceptional

24 Nov 2025

Rye

Excellent place! Very clean with decent amenities

10/10

Exceptional

24 Nov 2025

Bobby

Everything was great. Had difficulties using all the codes for the outside gate, one gate was left open several times. Everything was great though, very clean and had everything we needed inside. Will definitely be back. 10/10

Leisure Friends

4/10

Poor

22 Nov 2025

Philip

It felt more like an apartment building and all the different codes made it difficult. Also the door to the room did not go all the way to the floor so my dog was going to bark at every noise. We ended up changes hotels. The staff was extremely helpful and apologetic about the issues.

Friends_and_family Family

10/10

Exceptional

20 Nov 2025

Adriana

Fantastic location, secure property, big kitchen, very comfortable bed. Ideal for a stay of a week or so. Communication was also terrific. TV was in a bit of an odd place in the room where it was not possible to actually sit anywhere and watch the television. I would definitely stay here again.

Leisure Pet

10/10

Exceptional

16 Nov 2025

Ana

I stayed in room 107. The room was clean and cozy. The bed was comfortable. The room was equipped with more than the basics. It was definitely a studio apartment feel which I loved. If you’re looking for 5 star hotel accommodations, this is not the place for you. I felt safe during my stay even though there is questionable activity in the area.

The kitchenette was not equipped with plates, bowls or utensils but not a deal breaker for me. I did not use the pool but did walk down to it and it was clean as was the area. The outside patio/lounge area is not as photographed on the website, it was pretty dingy and the furniture was sun worn. Not a big deal as I wasn’t there for this amenity.

My room was next to the stairs and at some point was noisy but not a big deal as it did not bother me. Franklin Ave is a busy street and can get noisy so if you’re a light sleeper, this is not an ideal place for you.

The room had a slight mildewy smell to it but not a deal breaker.

The hotel is in close proximity to a lot of things so definitely a bonus.

I used El Cerritos place for my Lyfts because Franklin Ave is impossible.

I took trips to Warner Bros studios and Universal Studios and it didn’t take much time to get to either place. I hopped on the train and at some points rode the bus and the Lime scooters. All easily accessible from this property.

I give 5 stars because of housekeeping. They were very helpful and I was not without during my stay. They made sure I had enough w

Leisure Self

10/10

Exceptional

13 Nov 2025

John

Great hotel and convenient location. Fair warning, this hotel is in the middle of Hollywood, so with that, there’s a lot of traffic, parking sucks, and it can’t be noisy at times. But, you’re nearby a lot of really cool spots in Los Angeles so it’s a worthy trade off. The room was clean and the record player was a nice touch. Had a slight hiccup when I checked in, but it was quickly fixed.

Leisure Family

8/10

Excellent

11 Nov 2025

Meira

The room was clean, the cleaning staff was very courteous, there is a huge fence around the hotel, location was good, however it was quite annoying communicating via message box(some private system) really needed help, couldn't get straight to manager.when internet was running slow ir cut

Self

10/10

Exceptional

09 Nov 2025

Jonathan

The room was clean, easy access to everything. I loved my experience with fenix hotel and would definitely book again.

Leisure Partner

10/10

Exceptional

09 Nov 2025

Verified traveler

Clean room and kitchen

Leisure Friends

8/10

Excellent

09 Nov 2025

Jimmy

Had a short hiccup using the code for the room , it wasn’t working but called the number for service and they helped right away .
Besides that room was clean , nice layout gives apartment feeling.
Fair for short and even long stay .
Washer dryer inside is helpful.
Beds were comfortable.
Parking is compact but private .

10/10

Exceptional

07 Nov 2025

John Michael

The room was great and conveniently located.

Leisure Partner

6/10

Pleasant

03 Nov 2025

Nataly

I stayed here for two nights and gave it 3 stars mainly because of the virtual “Front Desk” & check-in and lack of onsite staff. While the idea of a contactless stay sounds convenient, it quickly became frustrating in practice. There was no one available to help with issues, housekeeping, or even basic questions.

At one point, the keypad door lock to our room malfunctioned and locked us out around 1 a.m. for around half an hour leaving us to sit in the hallway for any kind of assistance, The only help available was someone over the phone who said they would “reach out to management and hope they answered.” When I asked how long it might take to resolve, I was told there was no time frame. No one ever came to assist us. Eventually, we managed to get back in ourselves by jiggling the doorknob repeatedly while hearing the lock engage—which didn’t exactly inspire confidence in the room’s security.

The advertised rooftop lounge was also disappointing—just a few chairs on an empty rooftop with no atmosphere. Throughout our entire stay, we didn’t see a single staff member. Every access point (the front door, garage, elevator) required codes, which made the whole experience feel impersonal and off-putting.

It’s unfortunate, because the room itself was great—spacious, clean, and comfortable. With an actual onsite staff presence and better customer support, this could have been a much better stay.

Partner

8/10

Excellent

02 Nov 2025

Dominic

Room was very clean and quiet