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Hotel Helene

Medellin · Colombia

Carrera 40, 10 a 29View location

8.8/10Excellent270 Reviews
Cleanliness9.2/109.2
Service9.2/109.2
Comfort7.6/107.6
Condition8.8/108.8
Amenities8.8/108.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hotel Helene

Attractively located in the El Poblado district of Medellín, Hotel Helene is located a 7-minute walk from El Poblado Park, 300 yards from Lleras Park and 4. 2 miles from Laureles Park. Featuring a 24-hour front desk, this property also provides guests with a restaurant.

Parque de las Aguas is 21 miles from the hotel and Linear Park President is a 8-minute walk away. The rooms in the hotel are equipped with a flat-screen TV. Free WiFi is accessible to all guests, while some rooms include a balcony.

A buffet breakfast is available each morning at Hotel Helene. Plaza de Toros La Macarena is 4. 2 miles from the accommodation, while Explora Park is 4. 8 miles from the property. The nearest airport is Olaya Herrera Airport, 1. 9 miles from Hotel Helene.

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With a stay at Hotel Helene in Medellín (El Poblado), you'll be steps from Lleras Park and 5 minutes by foot from Poblado Park. This hotel is 0.5 mi (0.8 km) from Medellín Clinic - El Poblado and 1.9 mi (3 km) from Santafé Mall.

Make yourself at home in one of the 20 air-conditioned rooms featuring minibars and Smart televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and hair dryers.

Featured amenities include a 24-hour front desk, luggage storage, and an elevator.

Popular amenities

Free WiFi
Dining services
Concierge
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

Professional property host/manager Pets not allowed Service animals not allowed

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

    We have included all charges provided to us by the property.

  • You need to know
    • If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
    • No pets and no service animals are allowed at this property.
    • Guests can access their rooms with a mobile device.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
  • Minimal age
    18
  • Optional fees
    • Fee for full breakfast: approximately COP 25000 to 50000 per person
    • Late check-in fee: COP 100000 for check-in between 10:00 PM and 5:00 AM

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Lleras Park 0.1 km / 0.1 mi
Lokkus Contemporary Art 0.3 km / 0.2 mi
Parque Lineal La Presidenta 0.3 km / 0.2 mi
Poblado Park 0.4 km / 0.2 mi
The Dancer's Park 0.8 km / 0.5 mi
Monterrey Comercial Mall 1.2 km / 0.8 mi
La Strada Mall 1.2 km / 0.8 mi
Golden Mile 1.6 km / 1 mi
Río Sur Shopping Center 1.6 km / 1 mi
Oviedo Shopping Center 1.6 km / 1 mi
Las Vegas Clinic 1.8 km / 1.1 mi
Santafé Mall 1.9 km / 1.2 mi
EAFIT University 1.9 km / 1.2 mi
El Tesoro Shopping Park 2.1 km / 1.3 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2023
  • Year of most recent renovation: 2024
  • Total number of rooms: 20
  • Number of floors (main building): 5
  • Double rooms: 20
  • hotel
  • American Express
  • Diners Club
  • MasterCard
  • Visa
  • Maestro
  • Visa Electrón
Show 13 more facilities & services
  • City centre
  • Nearest Bus / Metro Stop
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Smoke detector
  • Hotel safe
  • Lift access
  • Terrace
  • Breakfast room
  • Breakfast
  • Only Adults
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room DELUXE WITH BALCONYRoom • DELUXE WITH BALCONYROO.BL-DX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Helene

    Room DELUXE WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.BL-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Helene

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Helene

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room PREMIUMRoom • PREMIUMROO.PI

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Helene

    Room PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXE SUPERIORRoom • DELUXE SUPERIORROO.DX-SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Helene

    Room DELUXE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE WITH BALCONYDOUBLE • DELUXE WITH BALCONY • 1 Bedroom • 15 m²DBL.BL-DX
    DOUBLE DELUXE WITH BALCONYPhoto unavailable4 photos

    Room overview

    Non-smoking room
    Room size
    15 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    DELUXE WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Helene

    DOUBLE DELUXE WITH BALCONY

    Room photos

    4 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    15 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    DELUXE WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.BL-DX

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXE • 1 Bedroom • 15 m²DBL.DX
    DOUBLE DELUXEPhoto unavailable2 photos

    Room overview

    Non-smoking room
    Room size
    15 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Helene

    DOUBLE DELUXE

    Room photos

    2 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    15 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Helene

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Helene

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Helene

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin CAPACITY 2Double or Twin • CAPACITY 2DBT.C2

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    CAPACITY 2

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Helene

    Double or Twin CAPACITY 2

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    CAPACITY 2

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.C2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE BASICDOUBLE • BASIC • 1 Bedroom • 15 m²DBL.Z1
    DOUBLE BASICPhoto unavailable14 photos

    Room overview

    Non-smoking room
    Room size
    15 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    BASIC

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Helene

    DOUBLE BASIC

    Room photos

    14 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    15 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    BASIC

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.Z1

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hotel Helene

8.8
Excellent
270 Reviews
Cleanliness
9.2 /10
Service
9.2 /10
Comfort
7.6 /10
Condition
8.8 /10
Amenities
8.8 /10
100 reviews shown
10/10
Exceptional
15 Jul 2026
Christian
Really nice but funny toilets
6/10
Pleasant
08 Jul 2026
Lucas
Empleados atentos y serviciales... todo muy bien lo único que note las habitaciones son pequeñas pero por lo demás todo bien....
Friends
10/10
Exceptional
11 Jun 2026
Lisllamary
Es un hotel pequeño al igual las habitaciones pero todo súper limpio, el personal amable, desayuno delicioso y en una buena ubicación
Family
10/10
Exceptional
11 Jun 2026
Aixa
Best boutique hotel in el poblado!
Partner
10/10
Exceptional
02 Jun 2026
Marbelly
The staff is so kind and helpful and breakfast was delicious every morning! Rooms are pretty small but if you’re out and about a bed is all you need!
Partner
10/10
Exceptional
30 May 2026
LUIS
Excelente desayuno, excelente staff muy amables todos, habitaciones limpias y en muy buen estado.
Self
10/10
Exceptional
29 May 2026
Jody
Great value , clean, great breakfast and helpful staff ..
10/10
Exceptional
18 May 2026
christopher
good
10/10
Exceptional
13 May 2026
Jody
Great breakfast with fresh fruit, juice, coffee and eggs cooked to order ! Would definitely stay again! Friendly and helpful staff!
10/10
Exceptional
07 May 2026
Tarek
Excelente experiencia en Hotel Helene. Muy buena ubicación, desayuno completo y habitaciones con todo lo necesario, además de muy limpias. El personal te hace sentir como en casa desde que llegas.
Un detalle que realmente marcó la diferencia fue que me otorgaron early check-in a las 9:00 a.m., algo que ningún otro hotel donde me he hospedado en Medellín me había ofrecido anteriormente. Definitivamente lo recomendaría y volvería a hospedarme aquí.”
Self
8/10
Excellent
02 May 2026
Lilia
Overall a great place to stay. Very friendly staff. Would recommend for couples. Great location.

I would have liked a more varied selection for breakfast since staying for various days it can get boring on the taste buds.
Partner
10/10
Exceptional
29 Apr 2026
Rose
The breakfast always is the same but very delicious. The hotel is clean and beautiful, good area and staff are rhe best. Only the a/c don't coolest better
10/10
Exceptional
26 Apr 2026
sudeljhy
Everything was perfect
Partner
10/10
Exceptional
23 Apr 2026
Canhui
Breakfast was great, especially the coffee! It tasted so good that I even asked for the beans they use. Staffs are all very friendly, location is nice too
Self
10/10
Exceptional
12 Apr 2026
Jannette
All the hotel was good m.
Family_with_children
10/10
Exceptional
06 Apr 2026
Rolando
Love it
Partner
8/10
Excellent
02 Apr 2026
Rufus
Very nice property, Small rooms.
Self
8/10
Excellent
29 Mar 2026
Andrea
En general muy bueno.
Partner
8/10
Excellent
25 Mar 2026
jose
Well placed hotel in a secluded area but very close to everything Provenza and Lleras Park within minutes easy walk…Very quiet and excellent staff…Perfect across the board for the exception of my reservation in the beginning…I had two separate rooms reserved but they only recognized one room and we had to stay at a different hotel for the first night until Expedia communicated with them and straightened out everything…make sure to communicate with hotel if you have two rooms so you won’t have the same issue…other than this, perfect !
10/10
Exceptional
19 Mar 2026
LUIS FELIPE
Awesome option! Small room but all you need to sleep well! The breakfast is amazing and the staff very friendly and helpful. Highly recommended
Self
10/10
Exceptional
19 Mar 2026
irosse
The staff provided excellent customer service and made sure I was taken care of throughout my visit. My only critique is the noise level — it was louder than expected, which affected the overall experience. Still, the service itself was outstanding.
Friends
10/10
Exceptional
19 Mar 2026
Carmen
The staff provided excellent customer service and made sure I was taken care of throughout my visit. My only critique is the noise level it was louder than expected, which affected the overall experience. Still, the service itself was outstanding.
Friends
10/10
Exceptional
10 Mar 2026
Felix Modesto
We loved the hotel, the location, the staff. The breakfast could be better or more options but in general was great !
Partner
10/10
Exceptional
28 Feb 2026
Ruddy
Great hotel and staff!
6/10
Pleasant
17 Feb 2026
Jermaine
Staff was amazing and great location however they have an additional guess policy that was not discussed on the site but after checking in. The fee is 200,000 COP which is $54 US for each guess that comes to the room which can add up very quickly.
The Double room is very tight and would recommend upgrading to another room for the additional space if required
Friends
10/10
Exceptional
17 Feb 2026
Cristopher
good thank you
Friends
10/10
Exceptional
07 Feb 2026
Roberto
Servicio fue excelente y las atenciones espectaculares. Ambiente tranquilo y seguro

Recomendado
10/10
Exceptional
30 Jan 2026
Sandra
The staff was incredible. The bathroom in the room was kind of small but the staff more than made up for it with their friendly service.
Leisure Family
8/10
Excellent
18 Jan 2026
Lukas
Good room, but high guest fee.
Self
2/10
Poor
16 Jan 2026
Zereom
La habitación se inundó por dos ocasiones ..en diferentes habitaciones .. es muy incómodo estar una habitación donde la ducha no funciona bien no lo recomiendo.. y para colmo yo me operé y me faltaron dos noche de la reserva y no me hicieron devolución de las dos noche ni tampoco me ofrecieron ningún acuerdo pésima experiencia no lo recomiendo hay mejores opciones
Leisure Self
10/10
Exceptional
04 Dec 2025
Elizabeth
Staff was very attentive and friendly.
Leisure Partner
10/10
Exceptional
23 Oct 2025
Kevin
I found this place online in a hurry after leaving a bad experience. The lobby is really neat--you walk in from the street and it's over in the corner across from the bar. It's in a great location with many eating options and Mondongo's is just a block away. I chose a small room, but it was so neat--behind the bed headboard on one side is the bathroom, and on the other, the shower. I loved my room! But the staff here is INCREDIBLE! I ended up leaving my iPhone in a cab, and they all jumped in to help. I met the General Manager Daniel Torres the next morning, and he jumped to his feet and offered me any and all assistance. I owe a great debt to him, Santiago, Paola, Samuel, and Catherine. They were the best. Daniel offered to take me anywhere I needed, like to buy a replacement phone or what have you. He made arrangements for me to get a phone plan outside of Colombia when he found out the pace where I got my new phone sold me one for just local calls. I would gladly stay here again and again. The staff is like a little family and they run a well-oiled machine. What a blessing to stay there for 3 nights and be with them. They took great care of me.
Leisure Self
8/10
Excellent
18 Oct 2025
Gabriel
Ok
Business Self
8/10
Excellent
13 Oct 2025
Oscar
Nice hotel and conveniently located for a leisure weekend. Not recommended if you are on business as there are no wardrobes in the room. The lack of windows in the room might feel you uncomfortable. Staff were really nice and attentive and very helpful.
Business_and_leisure Self
10/10
Exceptional
11 Oct 2025
Shilton
We had a loverly stay at Hotel Helene. The staff is very kind and helpfull. The rooms are a bit small but cozy and very romantic. There is a nice vegan restaurant beside the hotel and a nice rooftop bar/restaurant.
10/10
Exceptional
04 Sep 2025
Israel
Great customer service
10/10
Exceptional
11 Aug 2025
Jordi Rodriguez
Lovely place
10/10
Exceptional
11 Aug 2025
Ramadan
good
10/10
Exceptional
31 Jul 2025
Hector
I love the staff and their outstanding customer service.
Leisure Family
2/10
Poor
15 Jun 2025
Jorge
Not the best
4/10
Poor
15 Jun 2025
Jorge
Rooms extremely small you can even walk; bathrooms open no privacy and just behind the head board of the bed. Very uncomfortable
Leisure Self
10/10
Exceptional
08 Jun 2025
Nelly
Friendly staff, Availability for storage was a plus.
Leisure Partner
10/10
Exceptional
26 May 2025
Maritza
Room small but comfortable and clean, excellent area, excellent customer service and friendly staff .
Leisure Self
10/10
Exceptional
10 May 2025
George
We arrive salt property at 2pm and did not allow us to cking until 3pm. I think that an 1hr wouldn't make a difference for them.
Business
6/10
Pleasant
26 Apr 2025
Jorge
Is a nice property but keep in mind the rooms tends to be very small
Leisure Self
10/10
Exceptional
29 Mar 2025
Diego Jose Ortiz
This was my second time staying here, and once again, it didn’t disappoint. The location is fantastic—quiet, yet close to everything you need. The staff are incredibly friendly and always make you feel welcome. It’s a perfect spot if you're looking for a peaceful stay in a great area. Highly recommended!
10/10
Exceptional
24 Feb 2025
Eloisa
Everything ok
10/10
Exceptional
04 Feb 2025
Saul
Best hotel
10/10
Exceptional
17 Dec 2024
David
Everything was close
Leisure Self
10/10
Exceptional
09 Dec 2024
DIEGO
Nice, location with a friedly staff
10/10
Exceptional
21 Oct 2024
Amarili
Muy buenos
10/10
Exceptional
13 Oct 2024
marcia
The hotel and staff was amazing! Love it
Leisure
4/10
Poor
20 Aug 2024
Jeffrey
A/C barely works so you will wake up sweating most days you stay here. Wi-Fi is very slow and inconsistent. It will be hard to work productively here. Staff was friendly. Location was very good. There is also a $50 fee everytime you bring an extra guest so keep that in my mind if you plan to enjoy the nightlife.
Business_and_leisure Friends
10/10
Exceptional
13 Aug 2024
Angel
Excelente hotel, muy buena localización y el personal muy atento. Recomendable
6/10
Pleasant
12 Aug 2024
Rolando

NO lo dejen perder

Luego de habernos hospedad en 4 ocasiones en el Hotel, hemos tenido una experiencia NO muy buena.

Estuvimos 3 noches sin aire, aunque avisamos, nunca fue resuleto. Tuvimos que pedir limpiaran los bordes de la ducha, ya que estaban en muy mal estado. El agua se sale muy fácil del área de la ducha.

Lamentable tener que comentar esto, ya que he recomen dado bastante el hotel, porque nos gusta la ubicación, decoración y trato del personal.

Por Último, ya es tiempo de cambiar las toallas.

Partner
10/10
Exceptional
28 Jul 2024
Hector
Super convenient, right in Provenza. Great breakfast too! WIFI was fine, decoration was nice, and the staff were incredible, so helpful and friendly.
Business Self
2/10
Poor
23 Jul 2024
Jorge A
NOTHING TO LIKE ABOUT THIS HOTEL UNFORTUNATELY MY SELECTION WAS BASED ON A FEW GOOD REVIEWS BUT, I SHOULD HAVE \"LISTEN\" TO THE BAD REVIES WHICH ARE EXACLY WHAT I HAVE EXPERIENCED: NO WORKING AC, NO WORKING SHOWERS, ROOM FLOOR FLOODING, POOR LIGHTNING, DARK ROOMS, EXTREMELY EXPENSIVE FOR THE LOW QUALITY OF SERVICES RENDED. OVERCHARGED$$$ DO NOT WASTE YOUR TIME AND MONEY STAYING THERE. YOU WILL GET BETTER SAME AREA, FOR HALF OF PRICE.
Business_and_leisure
10/10
Exceptional
13 Jul 2024
CrisJoel
The service here is excellent! Thank you for the warm welcome!
Business_and_leisure Partner
4/10
Poor
10 Jun 2024
Nel
Cuidado! Tuve que cambiar mi habitación porque me da claustrofobia y el joven que me atendio(hombre) me cobró $90 americanos y en efectivo porque me dijo que no podía cobrarlo con tarjeta y al otro día otra pareja que nos acompañaba cambió la habitación y no le cobraron nada. Siento que me estafó y cuando lo notifiqué nadie hizo nada. Muy mal! Que se quieran Aprovechar.
Leisure Family
8/10
Excellent
31 May 2024
Nano
Everything about this place was amazing would have love to give it 5 stars but the WiFi in the rooms was next non existent, besides that good hotel, with amazing staff, and in a great location.
Leisure Friends
10/10
Exceptional
14 May 2024
Melissa E.
Everything was great, the hotel is new and the location is perfect. The only thing is that there were a lot of noisy people on my floor but that is not the hotel’s fault.
Leisure Friends
10/10
Exceptional
10 May 2024
Hamish
I love the styling and vibe. Modern and class.
Rooms small but well laid out. Comfortable memory foam bed.
Leisure
10/10
Exceptional
30 Apr 2024
ONEIL
Nice and cozy
6/10
Pleasant
19 Mar 2024
Edward Danilo
ac dint work a littel
onsafty cros the road is headache and lot of people asking for money and it get annoying
Business_and_leisure Self
8/10
Excellent
09 Mar 2024
Yashira
Very clean, great staff, good location, the room need more light other then that very good.
8/10
Excellent
05 Mar 2024
Steven

If You Want a Bed and a Shower, This is The Place

The room was very quaint (tiny) and the towel rack (aka bed) was just inches away from the shower door. My suitcase fit nicely on the stand by the door and I was easily able to squeeze in and out the door each day. The breakfast was terrific in a little cafe across the street. Service was good and the staff was very helpful.
Self
8/10
Excellent
28 Feb 2024
Will

Perfectly Adequate, but far from Perfect

The Hotel itself is very nicely decorated; modern, chic, very slick. But there were issues, all minor-ish. While the hotel staff was friendly they were not always the easiest to communicate with. They were always around but not usually at the desk and most did not or would not speak English. I've never stayed at a hotel where the staff was so reluctant to speak English to a traveler they knew spoke VERY limited Spanish. This really didn't negatively impact our stay but it was noticeable and frustrating at times.

The other issue was that the room air conditioning was just simply inadequate. Another couple left as I was checking in due to this. The morning sun coming through the single pane glass was brutal even with the thick blackout curtain over it. It didn't even cool down that much once the sun crested the top of the building. Staff brought us a fan which was an absolute life-saver. On any day that wasn't cloudy it was barely tolerable without it.

Convenient location also meant VERY loud especially on the weekend nights. Again the single pane glass did no favors to the hotel here either. The building is 4 houses down off the main drag but you could hear every single car from the room. Bring earplugs.

Other small issues: very little place to put clothes, no drawers or armoire, and just a tiny place to hang a couple shirts behind the mirror.

The light fixture above the vanity dripped water. A lot of small issues that didn't ruin the trip at all but added up to just 'ok'
Partner
8/10
Excellent
20 Feb 2024
Jorge
Hotel was really good, just need better AC units
Leisure Family
8/10
Excellent
20 Feb 2024
Roberto Leonel
The hotel has an excellent location , the staff is very nice and the hotel room are good for the price
10/10
Exceptional
19 Feb 2024
LUIS

amazing

Conveniently located , great location. amazing breakfast
Business
10/10
Exceptional
16 Feb 2024
Valentin Hidalgo
Rooms are small but very clean
Leisure Friends
10/10
Exceptional
03 Feb 2024
Richard
Great Staff.
10/10
Exceptional
01 Feb 2024
Ivan
A wonderful hotel in an excellent location, with excellent design. The street where the hotel is located is a dead end and very green, when you go outside you find yourself in a botanical garden. The staff is very friendly, the breakfast is first class and the coffee is delicious.

The only thing I didn't like was the dim lighting in the room. Room had no window and it was to dark, it needed more light.
My room was small but it' Ok for one person.
The owners need to write more clearly that the deluxe room does not have a window. I thought that there would be a window.

Anyway, It is super clean, I can say in general that the hotel, location and staff deserve 5 stars.
Leisure Self
8/10
Excellent
28 Jan 2024
Juan
The air conditioning was leaking water the 3 days
Leisure Family
6/10
Pleasant
10 Jan 2024
JOHANNA
Very small rooms no window
Very dark room
Ac not cold
No bathroom privacy
Area is good
Leisure
10/10
Exceptional
08 Jan 2024
Jovita Vionette
Excellent
10/10
Exceptional
08 Jan 2024
Chioma
This is by far the best property in the city of Medellin. Walking distance or a short cab ride to everything. The staff are completely amazing. Housekeepers. Front desk staff. Security. Bartenders. You get the point. Amazing stay.
10/10
Exceptional
02 Jan 2024
Hector L

A+ location & service

Great location, and service. Just steps away from a supermarket, gym, restaurants, and many clubs/pubs. Very friendly and attentive staff.

I'd definitely stay there again and I would recommended to friends.
Self
8/10
Excellent
19 Dec 2023
Carlos

Nice hotel, slow internet

The best service in Medellin and a comfortable bed,
The receptionist Juliette is the best, it was my wife's birthday, and she left a cake and a candle in our room.
We will be back for sure!

Cons: The internet in the rooms is terrible, and the lamps light like candles.
Partner
10/10
Exceptional
18 Dec 2023
Michael
Good
Leisure Family
4/10
Poor
18 Nov 2023
Fernando
They need to change Bed & Pillows.
10/10
Exceptional
13 Nov 2023
Karla
Very convenient, close to everything
Leisure Partner
10/10
Exceptional
13 Nov 2023
Michael
The place was very pretty and quiet, the staff was amazing excellent customer service
Leisure Partner
10/10
Exceptional
12 Nov 2023
KEJUAN

Excellent!!

Very very good the whole staff was excellent and great .. Looking forward to retuning soon !! Close to all restaurants and nightlife!!!
Friends_and_family Friends
8/10
Excellent
08 Nov 2023
Yaelis
Hotel its very cute and modern
Only thing i didn't like was the room was so small that barely me and my husband fit in the same area i was standing. It was very loud you could hear everything from the outside
Even the persons from next room when the were talking or laughing. But other than that hotel was always clean room was very clean too.
10/10
Exceptional
29 Oct 2023
Max
I had a blast at Hotel Helene in Medellin! I enjoyed the intimate atmosphere of this boutique hotel. The soul of the place is quite unique with \"une élégance à la française\" (a french touch). The staff is also amazing: special mention to Esteban from Front Desk and Xavier from the restaurant. You can't go wrong with this hotel. I can't wait to be back myself.
Leisure Self
10/10
Exceptional
25 Oct 2023
edward silvia
Best staff
Business_and_leisure Self
10/10
Exceptional
24 Oct 2023
Verified traveler

Great stay

Location was great. Walking distance to Parque Lleras and Provenza. Room was small but functional. Wonderful decoration and attention to detail. Service was friendly and welcoming. Great price vs value. Breakfast was included, enough to fuel you to start your day. Would definitely come back.
Business Friends
6/10
Pleasant
22 Oct 2023
Herman
Hotel is ok , great loacation!
Only 6 minutes walking to Plaza or church del Poblado( where tour guys meet you to start tours) but hotel could be perfect if they fix the Air Conditions because temperature is super hot in the room, when we asked if they can adjust it at 9 PM they said to us that they couldn't send someone until next day..... LOL you know what? Forget it! Typically, take it or leave it,also TV don't work.
The hotel is in shape,clean and great location but they need to fix those thing to be perfect.
8/10
Excellent
15 Oct 2023
Alexis
Very small rooms
4/10
Poor
14 Oct 2023
Ralf
Extremely noisy area! hotel is beside a Disco! It gets warm during the day and AC is not working. Room has a cell phone from the hotel that does not work.(not being paid)! Very small rooms no closet! Not recommended for a longer stay! Will definitely not come back!
Leisure Partner
10/10
Exceptional
11 Oct 2023
Luis
El hotel está muy céntrico.
Leisure Family
10/10
Exceptional
22 Sep 2023
Olgamary
Excelente
Leisure Friends
10/10
Exceptional
14 Sep 2023
Miguel F
We went for our anniversary and the hotel even gave us an upgrade on our room as a gift plus it was decorated with roses and everything. The hotel itself its very beautiful and new, the rooms are very romantic and perfect for couples and the rooftop bar is a must go too.

There are a few streets around El Poblado that locals don't recommend turists walk, a couple are a few blocks away from the hotel, but you can Uber everywhere for less than $5, so there's that.

Awesome experience, awesome hotel.
Leisure Partner
10/10
Exceptional
04 Sep 2023
Ryan
The rooms are a bit smaller than they allowed but I wasn't in it much. The staff are great and the location was nice
Leisure Self
4/10
Poor
25 Aug 2023
WELSY
Buena ubicación pero sus facilidades necesitan atención. Aire Acondicionado no enfría, sale agua de la bañera al cuarto. Se ordenó desayuno a la habitación y nunca llegó. El personal no se esforzó por resolver las complicaciones creo que todos los hisope des se quejan de lo mismo que ellos solo intentan resolver. En mi situación reserve 7 habitaciones para mi familia.
Leisure Family
10/10
Exceptional
13 Aug 2023
Zainab
The staff was so helpful and accommodating. They seem to try everything to support you in everyway. The cell phone in the room was so clutch.
Leisure Friends
10/10
Exceptional
08 Aug 2023
Aaron
Had a great stay, the place is in a great location. The staff were great. And the staff member named Alex was great, he was extremely helpful for me personally and i really appreciate him!
Leisure Self
4/10
Poor
06 Aug 2023
Vimal Kumar
The street noise could be heard within the room, rooms are too small and something or the other did not worked inside. Has to change the rooms throes during my stay there.
Leisure Partner
10/10
Exceptional
19 Jul 2023
Uwayne Andre O'Neil
Great and friendly staff! I felt safe, felt at home. I’ll definitely recommend and visit again! Thanks Hotel Helene! Until we meet again!
Leisure Self

Location & surroundings

Hotel Helene
Carrera 40, 10 a 29, Medellín, Colombia

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Hotel Helene

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