Christian
Really nice but funny toilets
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8.8/10Excellent270 Reviews
Cleanliness9.2/10 9.2
Service9.2/10 9.2
Comfort7.6/10 7.6
Condition8.8/10 8.8
Amenities8.8/10 8.8
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Hotel Helene
With a stay at Hotel Helene in Medellín (El Poblado), you'll be steps from Lleras Park and 5 minutes by foot from Poblado Park. This hotel is 1. 4 mi (2. 3 km) from El Tesoro Shopping Park and 1. 9 mi (3 km) from Santafé Mall.
Make use of convenient amenities, which include complimentary wireless internet access and a living plant wall. Featured amenities include a 24-hour front desk, luggage storage, and an elevator. Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours).
Full breakfasts are available daily from 6:00 AM to 8:30 AM for a fee. Make yourself at home in one of the 20 air-conditioned rooms featuring minibars and Smart televisions. Your bed comes with down comforters and premium bedding.
Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and hair dryers.
Show less
With a stay at Hotel Helene in Medellín (El Poblado), you'll be steps from Lleras Park and 5 minutes by foot from Poblado Park. This hotel is 0.5 mi (0.8 km) from Medellín Clinic - El Poblado and 1.9 mi (3 km) from Santafé Mall.
Make yourself at home in one of the 20 air-conditioned rooms featuring minibars and Smart televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and hair dryers.
Featured amenities include a 24-hour front desk, luggage storage, and an elevator.
Popular amenities
Free WiFi
Dining services
Concierge
Non-smoking
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
Professional property host/manager
Pets not allowed
Service animals not allowed
Cleaning and safety
Essential Travel
Essential workers only - NO
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).
We have included all charges provided to us by the property.
-
You need to know
- If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
- No pets and no service animals are allowed at this property.
- Guests can access their rooms with a mobile device.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
-
Minimal age
18
-
Optional fees
- Fee for full breakfast: approximately COP 25000 to 50000 per person
- Late check-in fee: COP 100000 for check-in between 10:00 PM and 5:00 AM
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Spanish
Nearby attractions
Lleras Park
0.1 km / 0.1 mi
Lokkus Contemporary Art
0.3 km / 0.2 mi
Parque Lineal La Presidenta
0.3 km / 0.2 mi
Poblado Park
0.4 km / 0.2 mi
The Dancer's Park
0.8 km / 0.5 mi
Monterrey Comercial Mall
1.2 km / 0.8 mi
La Strada Mall
1.2 km / 0.8 mi
Golden Mile
1.6 km / 1 mi
Río Sur Shopping Center
1.6 km / 1 mi
Oviedo Shopping Center
1.6 km / 1 mi
Las Vegas Clinic
1.8 km / 1.1 mi
Santafé Mall
1.9 km / 1.2 mi
EAFIT University
1.9 km / 1.2 mi
El Tesoro Shopping Park
2.1 km / 1.3 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 20
- hotel
- Wi-fi
- Lift access
- Breakfast
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
DOUBLE DELUXE QUEEN BEDDOUBLE • DELUXE QUEEN BEDDBL.DX-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE QUEEN BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Helene
DOUBLE DELUXE QUEEN BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE QUEEN BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Helene
DOUBLE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE PREMIUM QUEEN BEDDOUBLE • PREMIUM QUEEN BEDDBL.PI-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIUM QUEEN BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Helene
DOUBLE PREMIUM QUEEN BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIUM QUEEN BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.PI-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Hotel Helene
100
reviews shown
Lucas
Empleados atentos y serviciales... todo muy bien lo único que note las habitaciones son pequeñas pero por lo demás todo bien....
Lisllamary
Es un hotel pequeño al igual las habitaciones pero todo súper limpio, el personal amable, desayuno delicioso y en una buena ubicación
Aixa
Best boutique hotel in el poblado!
Marbelly
The staff is so kind and helpful and breakfast was delicious every morning! Rooms are pretty small but if you’re out and about a bed is all you need!
LUIS
Excelente desayuno, excelente staff muy amables todos, habitaciones limpias y en muy buen estado.
Jody
Great value , clean, great breakfast and helpful staff ..
christopher
good
Jody
Great breakfast with fresh fruit, juice, coffee and eggs cooked to order ! Would definitely stay again! Friendly and helpful staff!
Tarek
Excelente experiencia en Hotel Helene. Muy buena ubicación, desayuno completo y habitaciones con todo lo necesario, además de muy limpias. El personal te hace sentir como en casa desde que llegas.
Un detalle que realmente marcó la diferencia fue que me otorgaron early check-in a las 9:00 a.m., algo que ningún otro hotel donde me he hospedado en Medellín me había ofrecido anteriormente. Definitivamente lo recomendaría y volvería a hospedarme aquí.”
Un detalle que realmente marcó la diferencia fue que me otorgaron early check-in a las 9:00 a.m., algo que ningún otro hotel donde me he hospedado en Medellín me había ofrecido anteriormente. Definitivamente lo recomendaría y volvería a hospedarme aquí.”
Lilia
Overall a great place to stay. Very friendly staff. Would recommend for couples. Great location.
I would have liked a more varied selection for breakfast since staying for various days it can get boring on the taste buds.
I would have liked a more varied selection for breakfast since staying for various days it can get boring on the taste buds.
Rose
The breakfast always is the same but very delicious. The hotel is clean and beautiful, good area and staff are rhe best. Only the a/c don't coolest better
sudeljhy
Everything was perfect
Canhui
Breakfast was great, especially the coffee! It tasted so good that I even asked for the beans they use. Staffs are all very friendly, location is nice too
Jannette
All the hotel was good m.
Rolando
Love it
Rufus
Very nice property, Small rooms.
Andrea
En general muy bueno.
jose
Well placed hotel in a secluded area but very close to everything Provenza and Lleras Park within minutes easy walk…Very quiet and excellent staff…Perfect across the board for the exception of my reservation in the beginning…I had two separate rooms reserved but they only recognized one room and we had to stay at a different hotel for the first night until Expedia communicated with them and straightened out everything…make sure to communicate with hotel if you have two rooms so you won’t have the same issue…other than this, perfect !
LUIS FELIPE
Awesome option! Small room but all you need to sleep well! The breakfast is amazing and the staff very friendly and helpful. Highly recommended
irosse
The staff provided excellent customer service and made sure I was taken care of throughout my visit. My only critique is the noise level — it was louder than expected, which affected the overall experience. Still, the service itself was outstanding.
Carmen
The staff provided excellent customer service and made sure I was taken care of throughout my visit. My only critique is the noise level it was louder than expected, which affected the overall experience. Still, the service itself was outstanding.
Felix Modesto
We loved the hotel, the location, the staff. The breakfast could be better or more options but in general was great !
Ruddy
Great hotel and staff!
Jermaine
Staff was amazing and great location however they have an additional guess policy that was not discussed on the site but after checking in. The fee is 200,000 COP which is $54 US for each guess that comes to the room which can add up very quickly.
The Double room is very tight and would recommend upgrading to another room for the additional space if required
The Double room is very tight and would recommend upgrading to another room for the additional space if required
Cristopher
good thank you
Roberto
Servicio fue excelente y las atenciones espectaculares. Ambiente tranquilo y seguro
Recomendado
Recomendado
Sandra
The staff was incredible. The bathroom in the room was kind of small but the staff more than made up for it with their friendly service.
Lukas
Good room, but high guest fee.
Zereom
La habitación se inundó por dos ocasiones ..en diferentes habitaciones .. es muy incómodo estar una habitación donde la ducha no funciona bien no lo recomiendo.. y para colmo yo me operé y me faltaron dos noche de la reserva y no me hicieron devolución de las dos noche ni tampoco me ofrecieron ningún acuerdo pésima experiencia no lo recomiendo hay mejores opciones
Elizabeth
Staff was very attentive and friendly.
Kevin
I found this place online in a hurry after leaving a bad experience. The lobby is really neat--you walk in from the street and it's over in the corner across from the bar. It's in a great location with many eating options and Mondongo's is just a block away. I chose a small room, but it was so neat--behind the bed headboard on one side is the bathroom, and on the other, the shower. I loved my room! But the staff here is INCREDIBLE! I ended up leaving my iPhone in a cab, and they all jumped in to help. I met the General Manager Daniel Torres the next morning, and he jumped to his feet and offered me any and all assistance. I owe a great debt to him, Santiago, Paola, Samuel, and Catherine. They were the best. Daniel offered to take me anywhere I needed, like to buy a replacement phone or what have you. He made arrangements for me to get a phone plan outside of Colombia when he found out the pace where I got my new phone sold me one for just local calls. I would gladly stay here again and again. The staff is like a little family and they run a well-oiled machine. What a blessing to stay there for 3 nights and be with them. They took great care of me.
Gabriel
Ok
Oscar
Nice hotel and conveniently located for a leisure weekend. Not recommended if you are on business as there are no wardrobes in the room. The lack of windows in the room might feel you uncomfortable. Staff were really nice and attentive and very helpful.
Shilton
We had a loverly stay at Hotel Helene. The staff is very kind and helpfull. The rooms are a bit small but cozy and very romantic. There is a nice vegan restaurant beside the hotel and a nice rooftop bar/restaurant.
Israel
Great customer service
Jordi Rodriguez
Lovely place
Ramadan
good
Hector
I love the staff and their outstanding customer service.
Jorge
Not the best
Jorge
Rooms extremely small you can even walk; bathrooms open no privacy and just behind the head board of the bed. Very uncomfortable
Nelly
Friendly staff, Availability for storage was a plus.
Maritza
Room small but comfortable and clean, excellent area, excellent customer service and friendly staff .
George
We arrive salt property at 2pm and did not allow us to cking until 3pm. I think that an 1hr wouldn't make a difference for them.
Jorge
Is a nice property but keep in mind the rooms tends to be very small
Diego Jose Ortiz
This was my second time staying here, and once again, it didn’t disappoint. The location is fantastic—quiet, yet close to everything you need. The staff are incredibly friendly and always make you feel welcome. It’s a perfect spot if you're looking for a peaceful stay in a great area. Highly recommended!
Eloisa
Everything ok
Saul
Best hotel
David
Everything was close
DIEGO
Nice, location with a friedly staff
Amarili
Muy buenos
marcia
The hotel and staff was amazing! Love it
Jeffrey
A/C barely works so you will wake up sweating most days you stay here. Wi-Fi is very slow and inconsistent. It will be hard to work productively here. Staff was friendly. Location was very good. There is also a $50 fee everytime you bring an extra guest so keep that in my mind if you plan to enjoy the nightlife.
Angel
Excelente hotel, muy buena localización y el personal muy atento. Recomendable
Rolando
NO lo dejen perder
Luego de habernos hospedad en 4 ocasiones en el Hotel, hemos tenido una experiencia NO muy buena.
Estuvimos 3 noches sin aire, aunque avisamos, nunca fue resuleto. Tuvimos que pedir limpiaran los bordes de la ducha, ya que estaban en muy mal estado. El agua se sale muy fácil del área de la ducha.
Lamentable tener que comentar esto, ya que he recomen dado bastante el hotel, porque nos gusta la ubicación, decoración y trato del personal.
Por Último, ya es tiempo de cambiar las toallas.
Estuvimos 3 noches sin aire, aunque avisamos, nunca fue resuleto. Tuvimos que pedir limpiaran los bordes de la ducha, ya que estaban en muy mal estado. El agua se sale muy fácil del área de la ducha.
Lamentable tener que comentar esto, ya que he recomen dado bastante el hotel, porque nos gusta la ubicación, decoración y trato del personal.
Por Último, ya es tiempo de cambiar las toallas.
Hector
Super convenient, right in Provenza. Great breakfast too! WIFI was fine, decoration was nice, and the staff were incredible, so helpful and friendly.
Jorge A
NOTHING TO LIKE ABOUT THIS HOTEL UNFORTUNATELY MY SELECTION WAS BASED ON A FEW GOOD REVIEWS BUT, I SHOULD HAVE \"LISTEN\" TO THE BAD REVIES WHICH ARE EXACLY WHAT I HAVE EXPERIENCED: NO WORKING AC, NO WORKING SHOWERS, ROOM FLOOR FLOODING, POOR LIGHTNING, DARK ROOMS, EXTREMELY EXPENSIVE FOR THE LOW QUALITY OF SERVICES RENDED. OVERCHARGED$$$ DO NOT WASTE YOUR TIME AND MONEY STAYING THERE. YOU WILL GET BETTER SAME AREA, FOR HALF OF PRICE.
CrisJoel
The service here is excellent! Thank you for the warm welcome!
Nel
Cuidado! Tuve que cambiar mi habitación porque me da claustrofobia y el joven que me atendio(hombre) me cobró $90 americanos y en efectivo porque me dijo que no podía cobrarlo con tarjeta y al otro día otra pareja que nos acompañaba cambió la habitación y no le cobraron nada. Siento que me estafó y cuando lo notifiqué nadie hizo nada. Muy mal! Que se quieran Aprovechar.
Nano
Everything about this place was amazing would have love to give it 5 stars but the WiFi in the rooms was next non existent, besides that good hotel, with amazing staff, and in a great location.
Melissa E.
Everything was great, the hotel is new and the location is perfect. The only thing is that there were a lot of noisy people on my floor but that is not the hotel’s fault.
Hamish
I love the styling and vibe. Modern and class.
Rooms small but well laid out. Comfortable memory foam bed.
Rooms small but well laid out. Comfortable memory foam bed.
ONEIL
Nice and cozy
Edward Danilo
ac dint work a littel
onsafty cros the road is headache and lot of people asking for money and it get annoying
onsafty cros the road is headache and lot of people asking for money and it get annoying
Yashira
Very clean, great staff, good location, the room need more light other then that very good.
Steven
If You Want a Bed and a Shower, This is The Place
The room was very quaint (tiny) and the towel rack (aka bed) was just inches away from the shower door. My suitcase fit nicely on the stand by the door and I was easily able to squeeze in and out the door each day. The breakfast was terrific in a little cafe across the street. Service was good and the staff was very helpful.
Will
Perfectly Adequate, but far from Perfect
The Hotel itself is very nicely decorated; modern, chic, very slick. But there were issues, all minor-ish. While the hotel staff was friendly they were not always the easiest to communicate with. They were always around but not usually at the desk and most did not or would not speak English. I've never stayed at a hotel where the staff was so reluctant to speak English to a traveler they knew spoke VERY limited Spanish. This really didn't negatively impact our stay but it was noticeable and frustrating at times.
The other issue was that the room air conditioning was just simply inadequate. Another couple left as I was checking in due to this. The morning sun coming through the single pane glass was brutal even with the thick blackout curtain over it. It didn't even cool down that much once the sun crested the top of the building. Staff brought us a fan which was an absolute life-saver. On any day that wasn't cloudy it was barely tolerable without it.
Convenient location also meant VERY loud especially on the weekend nights. Again the single pane glass did no favors to the hotel here either. The building is 4 houses down off the main drag but you could hear every single car from the room. Bring earplugs.
Other small issues: very little place to put clothes, no drawers or armoire, and just a tiny place to hang a couple shirts behind the mirror.
The light fixture above the vanity dripped water. A lot of small issues that didn't ruin the trip at all but added up to just 'ok'
The other issue was that the room air conditioning was just simply inadequate. Another couple left as I was checking in due to this. The morning sun coming through the single pane glass was brutal even with the thick blackout curtain over it. It didn't even cool down that much once the sun crested the top of the building. Staff brought us a fan which was an absolute life-saver. On any day that wasn't cloudy it was barely tolerable without it.
Convenient location also meant VERY loud especially on the weekend nights. Again the single pane glass did no favors to the hotel here either. The building is 4 houses down off the main drag but you could hear every single car from the room. Bring earplugs.
Other small issues: very little place to put clothes, no drawers or armoire, and just a tiny place to hang a couple shirts behind the mirror.
The light fixture above the vanity dripped water. A lot of small issues that didn't ruin the trip at all but added up to just 'ok'
Jorge
Hotel was really good, just need better AC units
Roberto Leonel
The hotel has an excellent location , the staff is very nice and the hotel room are good for the price
LUIS
amazing
Conveniently located , great location. amazing breakfast
Valentin Hidalgo
Rooms are small but very clean
Richard
Great Staff.
Ivan
A wonderful hotel in an excellent location, with excellent design. The street where the hotel is located is a dead end and very green, when you go outside you find yourself in a botanical garden. The staff is very friendly, the breakfast is first class and the coffee is delicious.
The only thing I didn't like was the dim lighting in the room. Room had no window and it was to dark, it needed more light.
My room was small but it' Ok for one person.
The owners need to write more clearly that the deluxe room does not have a window. I thought that there would be a window.
Anyway, It is super clean, I can say in general that the hotel, location and staff deserve 5 stars.
The only thing I didn't like was the dim lighting in the room. Room had no window and it was to dark, it needed more light.
My room was small but it' Ok for one person.
The owners need to write more clearly that the deluxe room does not have a window. I thought that there would be a window.
Anyway, It is super clean, I can say in general that the hotel, location and staff deserve 5 stars.
Juan
The air conditioning was leaking water the 3 days
JOHANNA
Very small rooms no window
Very dark room
Ac not cold
No bathroom privacy
Area is good
Very dark room
Ac not cold
No bathroom privacy
Area is good
Jovita Vionette
Excellent
Chioma
This is by far the best property in the city of Medellin. Walking distance or a short cab ride to everything. The staff are completely amazing. Housekeepers. Front desk staff. Security. Bartenders. You get the point. Amazing stay.
Hector L
A+ location & service
Great location, and service. Just steps away from a supermarket, gym, restaurants, and many clubs/pubs. Very friendly and attentive staff.
I'd definitely stay there again and I would recommended to friends.
I'd definitely stay there again and I would recommended to friends.
Carlos
Nice hotel, slow internet
The best service in Medellin and a comfortable bed,
The receptionist Juliette is the best, it was my wife's birthday, and she left a cake and a candle in our room.
We will be back for sure!
Cons: The internet in the rooms is terrible, and the lamps light like candles.
The receptionist Juliette is the best, it was my wife's birthday, and she left a cake and a candle in our room.
We will be back for sure!
Cons: The internet in the rooms is terrible, and the lamps light like candles.
Michael
Good
Fernando
They need to change Bed & Pillows.
Karla
Very convenient, close to everything
Michael
The place was very pretty and quiet, the staff was amazing excellent customer service
KEJUAN
Excellent!!
Very very good the whole staff was excellent and great .. Looking forward to retuning soon !! Close to all restaurants and nightlife!!!
Yaelis
Hotel its very cute and modern
Only thing i didn't like was the room was so small that barely me and my husband fit in the same area i was standing. It was very loud you could hear everything from the outside
Even the persons from next room when the were talking or laughing. But other than that hotel was always clean room was very clean too.
Only thing i didn't like was the room was so small that barely me and my husband fit in the same area i was standing. It was very loud you could hear everything from the outside
Even the persons from next room when the were talking or laughing. But other than that hotel was always clean room was very clean too.
Max
I had a blast at Hotel Helene in Medellin! I enjoyed the intimate atmosphere of this boutique hotel. The soul of the place is quite unique with \"une élégance à la française\" (a french touch). The staff is also amazing: special mention to Esteban from Front Desk and Xavier from the restaurant. You can't go wrong with this hotel. I can't wait to be back myself.
edward silvia
Best staff
Verified traveler
Great stay
Location was great. Walking distance to Parque Lleras and Provenza. Room was small but functional. Wonderful decoration and attention to detail. Service was friendly and welcoming. Great price vs value. Breakfast was included, enough to fuel you to start your day. Would definitely come back.
Herman
Hotel is ok , great loacation!
Only 6 minutes walking to Plaza or church del Poblado( where tour guys meet you to start tours) but hotel could be perfect if they fix the Air Conditions because temperature is super hot in the room, when we asked if they can adjust it at 9 PM they said to us that they couldn't send someone until next day..... LOL you know what? Forget it! Typically, take it or leave it,also TV don't work.
The hotel is in shape,clean and great location but they need to fix those thing to be perfect.
Only 6 minutes walking to Plaza or church del Poblado( where tour guys meet you to start tours) but hotel could be perfect if they fix the Air Conditions because temperature is super hot in the room, when we asked if they can adjust it at 9 PM they said to us that they couldn't send someone until next day..... LOL you know what? Forget it! Typically, take it or leave it,also TV don't work.
The hotel is in shape,clean and great location but they need to fix those thing to be perfect.
Alexis
Very small rooms
Ralf
Extremely noisy area! hotel is beside a Disco! It gets warm during the day and AC is not working. Room has a cell phone from the hotel that does not work.(not being paid)! Very small rooms no closet! Not recommended for a longer stay! Will definitely not come back!
Luis
El hotel está muy céntrico.
Olgamary
Excelente
Miguel F
We went for our anniversary and the hotel even gave us an upgrade on our room as a gift plus it was decorated with roses and everything. The hotel itself its very beautiful and new, the rooms are very romantic and perfect for couples and the rooftop bar is a must go too.
There are a few streets around El Poblado that locals don't recommend turists walk, a couple are a few blocks away from the hotel, but you can Uber everywhere for less than $5, so there's that.
Awesome experience, awesome hotel.
There are a few streets around El Poblado that locals don't recommend turists walk, a couple are a few blocks away from the hotel, but you can Uber everywhere for less than $5, so there's that.
Awesome experience, awesome hotel.
Ryan
The rooms are a bit smaller than they allowed but I wasn't in it much. The staff are great and the location was nice
WELSY
Buena ubicación pero sus facilidades necesitan atención. Aire Acondicionado no enfría, sale agua de la bañera al cuarto. Se ordenó desayuno a la habitación y nunca llegó. El personal no se esforzó por resolver las complicaciones creo que todos los hisope des se quejan de lo mismo que ellos solo intentan resolver. En mi situación reserve 7 habitaciones para mi familia.
Zainab
The staff was so helpful and accommodating. They seem to try everything to support you in everyway. The cell phone in the room was so clutch.
Aaron
Had a great stay, the place is in a great location. The staff were great. And the staff member named Alex was great, he was extremely helpful for me personally and i really appreciate him!
Vimal Kumar
The street noise could be heard within the room, rooms are too small and something or the other did not worked inside. Has to change the rooms throes during my stay there.
Uwayne Andre O'Neil
Great and friendly staff! I felt safe, felt at home. I’ll definitely recommend and visit again! Thanks Hotel Helene! Until we meet again!
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Hotel Helene
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