Golden

Spain , Benidorm - Costa Blanca
BENIDORM, Avd. Jaime I, 10
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100 reviews shown

10/10

Exceptional

10 Mar 2026

Joshua

Room was great!

Self

6/10

Pleasant

10 Mar 2026

Annie

Didn’t realize we were there a few days too soon for the pool to be open. The whole reason we stayed there was for the pool. The bar was also way expensive.

4/10

Poor

10 Mar 2026

Vanessa

To Whom It May Concern,
I am writing to explain the rating I recently left for my stay at the Golden Nugget. I want to provide context so that my feedback is fully understood.
The cleanliness of my room was not up to the standard I would expect. Despite having the \"Do Not Disturb\" sign off, housekeeping never came to service my room. I was left having to personally flag down maids in the hallway just to get clean towels, which should not have been necessary for any guest.
On my last day, there was a strong sewage odor throughout the entire property, which was extremely unpleasant and made for a very uncomfortable end to my stay.
Additionally, I noticed a considerable number of solicitors in the casino area, which created an uncomfortable and unwelcoming atmosphere for guests.
These combined experiences are the direct reason for the rating I provided. I do not leave negative feedback lightly, but I feel it is important that management is aware of these issues so that future guests do not have the same experience.
I hope this feedback is taken seriously and used to make the necessary improvements.
Sincerely,
Vanessa Neely

Partner

10/10

Exceptional

10 Mar 2026

Lourdes

So ckean

Friends_and_family Family

10/10

Exceptional

10 Mar 2026

Ravi

Nice

8/10

Excellent

10 Mar 2026

Staci

We stayed 5 nights and only had housekeeping one day, I called and requested housekeeping and was told they would come but never showed up. The room on arrival had a strong odor of sewer which was concerning, the maintenance team came and sprayed the room and placed a large fan /filter for a few hours which helped, the staff were friendly, the restaurant service was great, the pool was closed for construction, overall we enjoyed our stay , the hotel is aging and definitely needs some attention.

Partner

8/10

Excellent

09 Mar 2026

Kefer

The pool was empty. Eye sore.

10/10

Exceptional

09 Mar 2026

katherine

It was great

Friends_and_family Friends

8/10

Excellent

09 Mar 2026

gregory a

Good place to stay other than resort fees

Friends

8/10

Excellent

09 Mar 2026

T. Douglas

Had a great time fun place

Friends_and_family Family

4/10

Poor

08 Mar 2026

Kim

Hotel used to be the gem of downtown. It’s a shadow of itself at this point. We had to be moved due to the heat not working in the room. (Room 17202). We were told they would repair while out for the evening. We came back and were told it was repaired. It was not and had to switch rooms at 1:30am.

2nd room cleanliness was poor, (Room 18216).

Both rooms were corner suites.
The hotel refunded the resort fee, however in this case it was then only wanting to do the minimum.
If you have options for the rate I’d stay elsewhere.

Was disappointed to say the least.

Friends_and_family Family

2/10

Poor

08 Mar 2026

Chad Fowler

The hidden resort fee when we checked in was terrible

Friends

10/10

Exceptional

08 Mar 2026

Wayne

Yes

10/10

Exceptional

08 Mar 2026

Raymond

8/10

Excellent

07 Mar 2026

Michael

Hotel overall was fine, staff nice. Issue was with the fact the pool was out of service for the duration of our stay and not advised prior to booking. Had we known we would have booked elsewhere. Only other issue was servicing of room was inconsistent, once it wasn’t serviced at all and another time we had to call to ask for it to be done.

Friends

8/10

Excellent

07 Mar 2026

Deborah

Proximity to the strip is great, however the Gold Tower gets all the noise from the strip until 2am. I would not recommend staying in this tower.

Partner

6/10

Pleasant

07 Mar 2026

Alice

Pool was closed 😞

10/10

Exceptional

06 Mar 2026

Mary

Great location, pool looks amazing ,didn't get to use.

Family

10/10

Exceptional

06 Mar 2026

Lori

Nice hotel. Pool was closed.

Business

4/10

Poor

06 Mar 2026

Philip

700 dollars a night with no coffee maker in the room. The room was what I would expect for 100 bucks. Good for 100 bucks, every singel place I went in this hotel tried to over charge me. 21.00 for a chickfil sandwich. If you care about money this is not the place for you.

10/10

Exceptional

06 Mar 2026

Angel

We had the best time there the staff was very friendly and the rooms were clean.

Family

4/10

Poor

05 Mar 2026

James

The pool was closed the whole time we were there.

Partner

10/10

Exceptional

05 Mar 2026

Ronald

Great time and would been better if the pool was open

Partner

6/10

Pleasant

05 Mar 2026

Rodney

Dissappointed the pool & hot tub were not open.( did not state this on the app whenn i booked room)

Friends_and_family Family

6/10

Pleasant

05 Mar 2026

Kevin

Pool was closed for season was unaware of this as not stated on hotels.com website or I would of just booked a cheeper hotel as that is the reason I booked it because of the pool

Friends_and_family Family

6/10

Pleasant

04 Mar 2026

Shelly

The pool was not even open and didn’t mention it at all and my reservations

Friends

10/10

Exceptional

04 Mar 2026

Shelli

Always love the Nugget! Best hotel on Fremont. We were a little upset that the pool was not open though. We came at the same time last year maybe even a couple days earlier and the pool was open. The weather was in the mid 80s should've been open.

Partner

8/10

Excellent

04 Mar 2026

alejandra N.

Not open

4/10

Poor

04 Mar 2026

Janet

There are no shuttles from the airport to the hotel. The casino is half a mile from the Carson Tower. There is no coffee in the room. There is nowhere to sit. The room was half a mile from the elevator. It was not good.

Friends

2/10

Poor

04 Mar 2026

Robert

The pool which is the main attraction of this hotel was closed. This should have been disclosed before booking. There was no refrigerator or microwave in the room. Staff did not clean the room everyday.

Self

10/10

Exceptional

04 Mar 2026

Michael

It was a good clean hotel! Great casino!

Friends

4/10

Poor

03 Mar 2026

Nancy

We arrived only to find out the pool and aquarium were closed due repairs until march 7th. Very disappointing as we only stayed there to enjoy the pool! When speaking we the front desk they told me the resort fees are for internet and then proceeded to tell me it’s on the website. I pulled it up on my phone and it was not listed the pool would be down. The employee took my phone and was unable to find the posting. Needless to say we will think twice before booking with them in the future.

10/10

Exceptional

03 Mar 2026

Dorothy

Great convenience for all the fun of Freemont street! We stayed in gold tower and our tub was cracked, rusted, and peeling but the housekeepers did a good job

Family

8/10

Excellent

02 Mar 2026

Amanda

Pool was closed but not communicated ahead of time, which was very disappointing.

Friends_and_family Friends

10/10

Exceptional

02 Mar 2026

Justin

Noisy being so close to Fremont Strip! But this is our favorite getaway as it is in Old Vegas.

Partner

10/10

Exceptional

02 Mar 2026

Kelly

Unfortunately the pool wasnt open yet but everything else was excellent

Family

10/10

Exceptional

02 Mar 2026

Miranda

Loved it nice staff

Family

6/10

Pleasant

02 Mar 2026

Cynthia

It’s close to the Smith Center

8/10

Excellent

02 Mar 2026

Eric

Mainly stayed in the room, but pool looks amazing once it opens

6/10

Pleasant

02 Mar 2026

Shelly

We requested an adjoining room, but were placed on different floors. The front desk would not listen to our concerns. We were placed in the rush tower, our room was clean but the tub was rusted on the outside and always backing up when you used the shower (didn't drain properly). Waitresses were never around when you wanted a beverage. Also, resort fees are ridiculous, especially when the pool was not open. What are we paying for then?

Friends

4/10

Poor

02 Mar 2026

James

Pool was closed for renovation.

Partner

8/10

Excellent

01 Mar 2026

Samuel

The room was fine, but the bath tub drain did not work and a the maid was not able to get it to drain.

2/10

Poor

01 Mar 2026

Michael

The hotel charged way more than your quote. No options for upgrades I booked 2 rooms they put us in different towers till I threw a fit.

Family

8/10

Excellent

01 Mar 2026

Jerrick

I’ve been here before so this was my 2nd stay. I enjoyed celebrating my 50th birthday but the tubs need to be updated. Mine was stopped up when I checked in but it didn’t take long for the guy to come and fix the stopper. The tub was peeling with rust on one part and the paint they tried to cover it up isn’t working. Please just update the tub and stop patching it up in 1017.

I love it this time around that the only way a person can get upstairs on elevators is by having a room key, so no key 🔑 no entrance up. Safety 1st Yeeees 🙌

Other than this, I had a great time and will be back because it’s right on corner of Fremont where nothing stops and everybody rocks ❤️❤️❤️❤️

Family

10/10

Exceptional

01 Mar 2026

Fabian

Clean room and fresh coffee and water

Family

2/10

Poor

01 Mar 2026

Jeffrey David

Wish they would have told us the pool wouldnt be open as planned. Would have stayed elsewhere and the time share pitbulls were a bit much and you couldnt avoid them as thew placed them in front of the elevators.

Partner

10/10

Exceptional

01 Mar 2026

Ryan

Always a good time at the nugget

6/10

Pleasant

01 Mar 2026

Nathan

We went to experience their “world class pool”, it was closed for our entire booking. We would’ve stayed someplace else had we known. If the hotel has a major amenity closed during your stay, the consumer should be made aware of it so that a more informed decision can be made. At the very least a discount should be given.

Family

4/10

Poor

01 Mar 2026

Garry

Rather limited electrical outlets and two of those were absolutely not working. We got around that issue because we always pack a variety of extension cords, several of them. When we arrived for our three night stay there were 4 Keurig cups available for our use. Most hotels when providing coffee in the room, Keurig or other types, typically provide 4 packets/cups of coffee. However, typically the 4 packets are 2 regular/2 decaf, but in our room all 4 were regular. It's nice to have regular coffee in the morning but I prefer decaf in the afternnoon. I asked our housekeeper if she could provide us with a couple of decaf coffee cups and she told us to call HouseKeeping. We did call them I asked if they could just give us a couple of decaf Keurig cups and housekeeping told us we would have to buy 4 more Keurig cups and they would charge $25 to our room for them. Considering what we paid for our Gold Tower room I thought it was pretty chintzy of Gold Nugget. Frankly over the years my experience with in room coffee has been that the hotel would provide 4 packets or cups per day (again, typically split reg/decaf) for free and didn't bat an eye about it. We're not demanding people. We, for example reuse our towels, make the beds ourselves, partly for environment reasons. About the only service we require on a short stay like this one is emptying of the trash containers. So to get basically refused for the one little thing we requested was a disappointment.

Family

6/10

Pleasant

01 Mar 2026

Betty

The room did not have a remote or a coffeemaker. The towels were very rough. It was so noisy I sleep.

Family

4/10

Poor

28 Feb 2026

Lisa M

The room did not have a refrigerator. Our beds were very very small doubles. Spent 5 days there sleeping alone as a couple. The ac would work one day and not the next. It would randomly turn the fan on at night and have a loud screeching noise. The pool was supposed to be open and wasn’t. When asked the person at the desk is like oh yeah it’s closed, I said that’s why we stayed here, she told me oh well. Very rude and unprofessional. Long lines for any questions. Only one person working the desk and would take forever. Not ideal. Never comped out drinks or offered any upgrades no matter how much we gambled. The Hilton people by the Starbucks would not leave us alone, the stay was extremely annoying.

Partner

6/10

Pleasant

28 Feb 2026

Jason

The stay was just ok. At check-in they push really hard to upgrade your room. We finally caved and upgraded to a “room with a great view” the parking garage. Lol! We were charged 155$ resort fee. The other pool was not available and we used no amenities. The room had peeling paint. Dust 1” thick on sprinkler heads and dirty disgusting windows. When I called to try and get the resort fee waived. I was told it’s not for the pool, but for the spa and the 4 bottled waters in your room. I would recommend staying at Circa if you are looking for a really nice Hotel Casino, that’s where we spent most nights.

Partner

6/10

Pleasant

28 Feb 2026

Jordon

Room was never serviced and the tub was dirty on arrival.

Partner

10/10

Exceptional

28 Feb 2026

Stefanie

Great hotel to stay in. The bed was great. Slept well

6/10

Pleasant

28 Feb 2026

Amanda

Pros: the bedding was clean and seemingly fresh, the staff was friendly and accommodating.
Cons: the rooms were outdated, the bathroom tile was dirty, paint was peeling, lighting was terrible, and the noise coming from Fremont street was LOUD! They provide ear plugs as solution however I think there needs to be a warning to all visitors on that side of the hotel. The sirens going all night long will have even the heaviest sleepers up all night.

Family

10/10

Exceptional

28 Feb 2026

shelly lee

Room was nice,quiet and cleaned everyday.

Partner

10/10

Exceptional

27 Feb 2026

Jerry

Everything and everyone was great

6/10

Pleasant

27 Feb 2026

Guy

Check-In was a huge challenge without the person touch of agents. I think you make a mistake trying to save money this way.. This would be my biggest complant.

10/10

Exceptional

27 Feb 2026

Sheree

Great location and amenities

Family

8/10

Excellent

27 Feb 2026

jennifer

Clean rooms

Friends

10/10

Exceptional

27 Feb 2026

Jill

Nice room

Family

6/10

Pleasant

27 Feb 2026

Michael

The room was old and the bathroom was very antiquated. Outside the room, I enjoyed the hotel/casino.

8/10

Excellent

26 Feb 2026

Robert

Very nice hotel. The best price was thru Expedia even adding another day was less expensive thru Expedia. Everything was very convenient and accessible. Food was very good.

Friends

4/10

Poor

26 Feb 2026

John

The \"resort fees\" are ridiculous-$92 for two nights, no resort amenities available ie pool closed for the season, fitness room only available from 7am-5pm....business hours, was also charged an additional $50 beyond the Hotels.com's supposed total price.
Was there for business workshop, should go elsewhere in the future as Vegas needs to sink and choke on their haughty \"resort\" garbage.

Partner

8/10

Excellent

26 Feb 2026

Keith

Ease of check in
Comfortable room
Table games have too many gimmicks

4/10

Poor

26 Feb 2026

JULIE

No water for several hours. Most of the staff were not overly friendly

Friends

10/10

Exceptional

26 Feb 2026

Steven

Great place

Partner

10/10

Exceptional

26 Feb 2026

Merle John

Clean and quiet, the only downside that we had was we weren’t aware that we needed to buy a wristband to go outside to get dinner. The restaurants in house were completely booked.

6/10

Pleasant

26 Feb 2026

John

While we liked the hotel and location I will say the room and room service needs improvement. Issues with plugging in cpaps, no working usbs. On check in they should mention if you want your room cleaned you need to call. Even after calling it didn't get cleaned until the third day and I went down and complained loudly.

Partner

6/10

Pleasant

25 Feb 2026

Preston Allen

The room was fine. Nothing special but it was clean, the pool was closed due to renovations but we weren't notified or anything before arriving. We went for my birthday and we booked with the golden nugget to specifically be able to swim next to the sharks. Silly i know but it was a bummer to see it closed down.

Partner

8/10

Excellent

25 Feb 2026

Angela

Staff was courteous. Room was clean but thermostat didn't work so it was 65 degrees in our room unless we shut off the A/C all together. The faucet on the right side of dual sink only had scalding hot water, no cold. Better sheets and a less lumpy mattress cover/pad would have been nice. An extra blanket in the closet - which we would have used - would have been nice as well. The pool being closed was a bummer but we understand when it is low season but still a bummer. Wait staff and games were great!

Friends

8/10

Excellent

25 Feb 2026

Elvin

Yes room clean

Friends

6/10

Pleasant

25 Feb 2026

Matthew

Resort fees were too high.

Family

4/10

Poor

25 Feb 2026

Robert

Room was fine.
Gambling tables suck.

Self

8/10

Excellent

24 Feb 2026

Shan

The Golden Nugget although dated is well situated for the Fremont Experience. Clean rooms

10/10

Exceptional

24 Feb 2026

Danny

Great location great staff great amenities.

Friends

10/10

Exceptional

24 Feb 2026

Crishtian

Friendly staff.

8/10

Excellent

24 Feb 2026

Paul

Room was not totally cleaned. Used wash cloth hanging in the shower. Otherwise fine

Partner

10/10

Exceptional

24 Feb 2026

Clare Spresser

The staff was ver helpful and the room was spacious and clean. Would absolutely stay here again.

Friends

8/10

Excellent

24 Feb 2026

Lori Adell

Everything was great except for we only got the room cleaned once in our our 4 day stay! Other then that everything was great!

Partner

10/10

Exceptional

23 Feb 2026

Jeannie

Clean room, great amenities, had an awesome time. Very convenient and well staffed. We didn’t like the people trying to give away the shows to tour the other hotel- they were very persistent.

Partner

6/10

Pleasant

23 Feb 2026

Cherita

The room was fine. A little outdated. But overall it was decent.

Family

8/10

Excellent

23 Feb 2026

Renee

Clean room

Partner

10/10

Exceptional

23 Feb 2026

Steven

Great

10/10

Exceptional

23 Feb 2026

Daniel

Room was clean and close to the action

Partner

10/10

Exceptional

23 Feb 2026

Tyler

Cleanroom. Convenient location.

Family

6/10

Pleasant

23 Feb 2026

Michael

Room was really clean and nice. Some staff were friendly and helpful and some others not so much. Wish the pool was open like Expedia listed it was.

Partner

10/10

Exceptional

23 Feb 2026

Mark

YES

Partner

8/10

Excellent

23 Feb 2026

janet

needs some updating. Carpet worn in hallways in the Rush tower. Everything in room is brown/ochre color. Would like to be able to choose suite before check in.

Partner

8/10

Excellent

22 Feb 2026

Jose

Room, location, & fitness center

Partner

10/10

Exceptional

22 Feb 2026

David

I left that the rooms are super clean & that no one can go up to the rooms without keys !just one bad thing is that there are lots of hookers inside the casino, making a move on every guy in there !

Business

6/10

Pleasant

22 Feb 2026

Laurie

My room needed a good deep cleaning. The phone in the room was absolutely disgusting and there was black mold in the ceiling corners of the shower.

Family

4/10

Poor

22 Feb 2026

Darlene

Phone in room never worked to checkout I had to use my walker and walk down to the bell desk to ask for a Belk guy and then I had to use my walker and walk back to the room to let the bell guy in and then walk back down to check out so I could check out the other thing that when you got let off at the front door by check-in there is no ramp to get down to it for handicap handicap people fortunately I had a friend who carried my walker down and I could hold onto the rails to get down to check to check in

Friends

8/10

Excellent

22 Feb 2026

Melinda

Room was great. Kinda sucked that it didn’t have a fridge/microwave and coffee pot. Other then that, GREAT!

Friends

6/10

Pleasant

22 Feb 2026

Thomas J

Bathroom was in need of a update. The step over tub is too high to step into for the elderly and there was a few spots on the celing that looked to have water damage, probably from the bath above. Had problems with the door key, Battery was bad in the lock but they promptly fixed it. For the most part was a good experience.

Partner

6/10

Pleasant

22 Feb 2026

Steven

Sink was backed up the entire time. Called front desk and they said they would send someone but never did.

Friends

6/10

Pleasant

21 Feb 2026

Jerry

Room was nice and clean very spacious! Staff for the most part were very helpful but the bar staff was hit and miss not really conscious of their surroundings got ignored and it wasn't busy at that moment! I was very disappointed in customer service skills!

Partner

2/10

Poor

21 Feb 2026

Monica Michelle

I paid for 2 king rooms on Expedia. It was supposed to be 1 king & 1 double queen. When we got to the hotel I asked them to change the room and if there was a price difference. I was told no and they changed the room for me. When I got to the room it was 2 twin beds. I don’t see how 2 twin beds is the same price as a king room - but regardless I went back down and asked to have a double queen room to which the girl then told me it would be an additional $120. It was extremely uncomfortable and again - I don’t know how a 2 twin beds is the same cost as a king room. It felt like a rip off.

Friends

8/10

Excellent

21 Feb 2026

christella

Everything was great

10/10

Exceptional

20 Feb 2026

sonya

Awsome