Vladimir
Sofa bed in our room was broken so we didn't have a place to sleep for 5th person. The staff resolved the issue by giving us access to another room and they said we can use both rooms as it was late at night. We did not get any instructions about transferring completely to the second room and also nobody contacted me about fixing the sofa bed in the first room. So we used both rooms for two nights as it was clear the room will need to be cleaned after us anyway, so it makes no difference to the staff if we move completely or not. However, it was quite a surprise when I got billed full price for the second room during checkout as if it was our decision to use both rooms. Nobody at the reception spoke English at that moment so it was very difficult to communicate about the situation. Also, it looks like most of the staff are people that don't use the facilities as it took me at least 15 minutes to figure out how to get to the pool change room from the hotel reception because nobody was able to give be simple instructions. The staff really needs to realize that English is the business language. You can speak however you want and whatever is the local language, but you must speak English if you work in hospitality.
